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In these cases you will need to submit your application online and the employer will contact you with more information if they feel you are a good match for their job opening.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse4" aria-expanded="false" aria-controls="flush-collapse4"> How can I expand my search options - Advanced Search? </button> </h2> <div id="flush-collapse4" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>To view additional search options click on the arrow to the right of the "Search Jobs" button. This will expand the Search box to display specific criteria such as state, job type, category, etc.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse5" aria-expanded="false" aria-controls="flush-collapse5"> I have applied for a job or multiple jobs, but have not heard from one or more employers. Will my applications be acknowledged? </button> </h2> <div id="flush-collapse5" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>After your CV or resume has been e-mailed to a specific employer, it is their responsibility to contact you. Some employers contact every applicant, but many only contact applicants they are interested in interviewing. Please note that jobs remain open on the site until it is noted that "this job has been closed" under your Job Applications section.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse6" aria-expanded="false" aria-controls="flush-collapse6"> How can I tell if an application submitted successfully? </button> </h2> <div id="flush-collapse6" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>To view applications submitted you will click on the "View All Applications" link on the Overview page of your account. This will bring you to a list of the applications that you have submitted in the past 12 months. It will provide the name of the jobs, employers, date applied and will let you know if it was submitted through the career center or if this application did not use the particular career center. If it was submitted through the career center you can click on the "View Application" link and it will then show you what was submitted to that particular employer.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse7" aria-expanded="false" aria-controls="flush-collapse7"> How do I update my contact information online? </button> </h2> <div id="flush-collapse7" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>Once logged into your account, click on the "Update Your Profile" link on the Overview page. This will begin walking you through the information in your profile. On the second screen you will have the opportunity to update your name, address, email and phone number. Proceed through the process to ensure all is saved and complete. If you are unable to locate a previously used login, you may contact customer service online to have the information sent to your new e-mail address. Be sure to note any previously used e-mail accounts that you may have entered when registering.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse8" aria-expanded="false" aria-controls="flush-collapse8"> When I apply for a job, will I be able to choose which document/CV/resume I would like to attach? </button> </h2> <div id="flush-collapse8" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>Yes. Once applying for a job, you can choose to attach up to five (5) documents.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse9" aria-expanded="false" aria-controls="flush-collapse9"> Can I upload multiple resumes/CVs/documents to my account? </button> </h2> <div id="flush-collapse9" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>You can upload up to five documents into your account. When you submit an application, you can choose which documents you would like to attach.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse10" aria-expanded="false" aria-controls="flush-collapse10"> I just accepted a great job offer and am no longer looking; can I remove my resume/CV from your service? </button> </h2> <div id="flush-collapse10" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>Congratulations! You can remove your CV/resume from your account; however, you may wish to keep it in the database in the event that you should need it again. You can edit the visibility of your profile to keep your information and all documents confidential. Click on the "Update Visibility" link on the Overview page of your account. you can then choose the "Private" option which will keep all of your information saved within the account as needed. Click "Save & Continue" and your status has been updated. </em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse11" aria-expanded="false" aria-controls="flush-collapse11"> What is a cookie? </button> </h2> <div id="flush-collapse11" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>A cookie is information that a web site writes on your hard disk so that it can remember something about you at a later time. (More technically, it is information for future use that is stored by the server on the client side of a client/server communication.) Typically, a cookie records your preferences when using a particular site. Using the web's Hypertext Transfer Protocol (HTTP), each request for a web page is independent of all other requests. For this reason, the web page server has no memory of what pages it has previously sent you, or anything about your previous visits. A cookie is a mechanism that allows the server to store its own information about you on your computer. You can view the cookies that have been stored on your hard disk. The location of the cookies depends on the browser. Internet Explorer stores each cookie as a separate file under a Windows subdirectory. Netscape stores all cookies in a single cookies.txt file.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse12" aria-expanded="false" aria-controls="flush-collapse12"> I want to contact the company directly; how can I acquire their telephone number? </button> </h2> <div id="flush-collapse12" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>Unless an employer lists their telephone number in their job posting, you will not be able to contact them. You can submit your application online, however, and include a cover letter. The employer can then contact any applicants that are a successful match for their position.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse13" aria-expanded="false" aria-controls="flush-collapse13"> I have uploaded my CV/resume into my account, but the text is not wrapping. How will it appear when an employer views it? </button> </h2> <div id="flush-collapse13" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>The text does wrap automatically wherever a hard return was used in the original document you pasted, and will appear wrapped when an employer views it.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse14" aria-expanded="false" aria-controls="flush-collapse14"> Can I make edits to a submitted application? </button> </h2> <div id="flush-collapse14" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>Once an application is submitted your information is immediately sent to the employer, so you can’t retract or edit the application. This is why it’s important to double check all your information prior to submitting any application and make sure you have the right documents attached before hitting the “apply” button.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse15" aria-expanded="false" aria-controls="flush-collapse15"> What is a Job Alert? </button> </h2> <div id="flush-collapse15" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>Job Alerts send you daily emails of all the new jobs added that match your Job Alert criteria. To create a Job Alert, sign in to your account, conduct a job search, then click the red "Email Me Job Alerts" button. This will save this search to your account as a Job Alert.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse16" aria-expanded="false" aria-controls="flush-collapse16"> How can I Browse jobs by state and category? </button> </h2> <div id="flush-collapse16" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>There is currently a "Browse" tab located under the "Jobs" section of the career center. Here is it broken down to show you the number of jobs located by State, Category, Type and Level. You can then click on the option you are interested in to see a full list of the positions and apply.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse17" aria-expanded="false" aria-controls="flush-collapse17"> I have multiple accounts for this site; can I consolidate them into one? </button> </h2> <div id="flush-collapse17" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>We are unable to merge accounts. However, we can delete accounts. If you'd like accounts deleted, please send the request to customer support noting the login and password information of the account(s) you would like to have deleted.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse18" aria-expanded="false" aria-controls="flush-collapse18"> I received an error message informing me that “cookies” are not enabled. What should I do? </button> </h2> <div id="flush-collapse18" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>Microsoft Internet Explorer 7.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Privacy” tab. Click the “Advanced” button. Choose to accept both First and Third Party Cookies then click “OK” to save your changes.Microsoft Internet Explorer 6.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Privacy” tab. Click the “Advanced” button. To enable this functionality, move the settings bar on the left to the bottom. The description box on the right will read, “Accept All Cookies.” Click the “OK” button to save your changes.Microsoft Internet Explorer 5.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Security” tab. Click the “Custom Level” button. To enable this functionality, in the “Reset Custom Settings” section, select “Medium” in the “Reset To” section, and then click the “Reset” button. Alternately, in the “Settings” section, scroll down to the “Cookies” section, and under “Allow per-session cookies (not stored)” and “Allow cookies that are stored on your computer”, select either “Prompt” (which will present you with a dialog box every time a cookie is read from or written to your hard drive) or “Enable” (which will read from or write a cookie without user interaction.) Click “OK” to close the “Security Settings” window, click “Yes” in the resulting warning box, and then click “OK” to save all changes. You can now close the “Internet Options” window.Netscape Communicator 4.x: Open your browser. From the program menu, select “Edit” and then “Preferences.” Click the “Advanced” heading of the Category tree. In the “Cookies” section, select the “Accept all cookies” radio button. If you would like to receive a warning before the browser writes a cookie to or reads a cookie from your hard drive, also select the “Warn me before accepting a cookie” check/tick box. Click the “OK” button at the bottom to save these changes and close the “Preferences” window.Microsoft Internet Explorer 4.x: Open your browser. From the program menu, select “View” and then “Internet Options.” Click the “Advanced” tab. Scroll down to the security section to the cookies subsection. Select either “Prompt before accepting cookies” (which will present you with a dialog box every time a cookie is read from or written to your hard drive) or “Always accept cookies” (which will read from or write a cookie without user interaction). Click the “OK” button to save all changes and close the Internet Options window.Netscape Navigator 3.x: Open your browser. From the program menu, select “Options” and then “Network Preferences.” Click the “Protocols” tab. In the “Show an alert before” section, make sure the “Accepting a cookie” check/tick box is selected. Click the “OK” button at the bottom to save these changes and close the “Preferences” window. Microsoft Internet Explorer 3.02: Open your browser. From the program menu, select “View” and then “Options.” Click the “Advanced” tab. In the “Warnings” section, make sure the “Warn before accepting cookies” check/tick box is selected if you would like to receive a warning before a cookie is read from or written to your hard drive. Click the “OK” button at the bottom to save these changes and close the “Options” window.AOLTo access internet options, click “Preferences” on the AOL toolbar. Next, choose the “WWW” icon. A small window will pop up with your Internet Explorer preferences. Follow the instructions for Internet Explorer below for the version of Internet Explorer you are running</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse19" aria-expanded="false" aria-controls="flush-collapse19"> I receive an error when I attempt to upload documents. What should I do? </button> </h2> <div id="flush-collapse19" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>If you are encountering errors while attempting to upload documents, please contact customer support at 888-491-8833 for assistance.</em></p></div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse20" aria-expanded="false" aria-controls="flush-collapse20"> My cookies are enabled, but I still receive an error. What should I do? </button> </h2> <div id="flush-collapse20" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"><p><em>If enabling cookies on your browser does not resolve your issue, or if cookies are already enabled, there are three non-browser-specific steps to follow: Check the date and time. 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