Customer Care Center | Site | lancasteronline.com

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subscription</h4></div><div class="lnp-sectionBody" style="display: none;"><p>You can start a new subscription to the print edition of our newspaper or to our eEdition by <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/site/subscribe">clicking this link</a> and following the instructions.</p><p>You may also call us at (717) 291-8611 Monday through Saturday from 5 a.m. until 5 p.m. and Sundays from 5 a.m. until 1 p.m.</p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> View my account</h4></div><div class="lnp-sectionBody" style="display: none;"><p><a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/subscriptionservices">Click here</a> to login and view your print subscription account.</p><p>You can view your eEdition account by <a class="lnp-customerlink" href="https://web.archive.org/web/20170310012835/http://lancasteronline.newspaperdirect.com/">clicking on this link</a>.</p><p>If you are unable to access your account online, please call customer service at (717) 291-8611.</p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Make a payment</h4></div><div class="lnp-sectionBody" style="display: none;"><p>To pay for your newspaper subscription online, please <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/subscriptionservices">sign into your account</a> and follow the instructions.</p><p>Payment may also be made in person at our office at 8 West King Street, Lancaster, PA 17603 or by mailing a check to:<br/>LNP<br/>PO Box 1328<br/>Lancaster, PA 17608-1328.</p><p>Our payment office is open Monday through Friday from 8:30 a.m. until 5 p.m. excluding holidays.</p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Vacation delivery stop/restart</h4></div><div class="lnp-sectionBody" style="display: none;"><p>To stop delivery of the print edition of your newspaper while you are on vacation or to restart delivery after you return, please <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/subscriptionservices">sign into your account</a> and follow the instructions.</p><p>You also can request a vacation delivery stop or restart delivery by calling (717) 291-8611 Monday through Saturday from 5 a.m. until 5 p.m. and Sundays from 5 a.m. until 1 p.m.</p><p>If you would like to email your request, please use <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/site/forms/online_services/vacation_stop/">this form</a>.</p><p>You will be able to decide what you want done with your vacation papers. They can be saved by your carrier and delivered on your restart date. Or you can select a credit for your account. This credit can be used to extend your subscription or the amount can be donated to <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/nie/">Newspaper in Education.</a></p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Report a delivery problem</h4></div><div class="lnp-sectionBody" style="display: none;"><p>If you would like to report a delivery problem, please email us using <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/site/forms/online_services/delivery_problem/">this form</a> or call (717) 291-8611 Monday through Saturday from 5 a.m. until 5 p.m. and Sundays from 5 a.m. until 1 p.m.</p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Change your delivery address</h4></div><div class="lnp-sectionBody" style="display: none;"><p>To change the address for your newspaper deliveries, <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/subscriptionservices">sign into your account</a> and follow the steps.</p><p>You also can call (717) 291-8611 Monday through Saturday from 5 a.m. until 5 p.m. and Sundays from 5 a.m. until 1 p.m.</p><p>Please allow 1-3 business days for us to make the change.</p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Change your subscription</h4></div><div class="lnp-sectionBody" style="display: none;"><p>If you already subscribe to the print edition of our newspaper and want to change the days of the week that you receive the papers or if you want to add a digital eEdition package to your print subscription, please call us at (717) 291-8611. You may also call us to add a print subscription to your digital eEdition subscription.</p><p>If you would like to start a new subscription to the print edition of our newspaper or to our eEdition, click <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/site/subscribe">this link</a> and follow the instructions. You may also call us at (717) 291-8611 Monday through Saturday from 5 a.m. until 5 p.m. and Sundays from 5 a.m. until 1 p.m.</p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Access the eEdition</h4></div><div class="lnp-sectionBody" style="display: none;"><p>Our eEdition is the interactive version of our newspaper on the web. Flip through pages. Send email to writers. Jump to related websites. Watch videos. It鈥檚 super user friendly. Pick the text size you like. Listen to the paper being read to you. Read in English, Spanish, or any of 10 other languages.</p><p><a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/site/subscribe">Click here</a> to subscribe to our eEdition or follow <a class="lnp-customerlink" href="https://web.archive.org/web/20170310012835/http://lancasteronline.newspaperdirect.com/">this link</a> if you are already a subscriber.</p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Contact newspaper delivery customer service</h4></div><div class="lnp-sectionBody" style="display: none;"><p>For all other questions or newspaper delivery issues email us using <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/site/forms/online_services/general_circulation/">this form</a> or call (717) 291-8611 Monday through Saturday from 5 a.m. until 5 p.m. and Sundays from 5 a.m. until 1 p.m.</p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> For carriers</h4></div><div class="lnp-sectionBody" style="display: none;"><p>Click on <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/carrierservices">this link</a> to manage your route, see current bundle labels and route lists.</p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> For district managers</h4></div><div class="lnp-sectionBody" style="display: none;"><p>Click on <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/managerservices">this link</a> to help manage your district.</p></div></div><div id="reprints" class="blox-title"><h3 class="lnp-sectionH3">Photos, videos and story reprints</h3></div><div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Purchase photos</h4></div><div class="lnp-sectionBody" style="display: none;"><div style="color: #ffffff; background: #4c9d2f; display: inline-block; float: left; padding: 0 4px; margin-right: 3px;">Buy Now</div><p>appears below photos on the LancasterOnline website that are available for purchase. Click that button and you will have the opportunity to select the size and quantity of prints you would like.</p><p>Photos that appear in the print edition of the newspaper may also be available for print. To determine whether or not the photo is available, go to <a class="lnp-customerlink" href="https://web.archive.org/web/20170310012835/http://lancasteronline.mycapture.com/">lancasteronline.mycapture.com</a> and look through the available photos. If a you can't find the photo you want, please fill out <a class="lnp-customerlink" href="https://web.archive.org/web/20170310012835/http://lancasteronline.mycapture.com/mycapture/photoRequestForm.asp">this form</a>, and someone will attempt to locate the photo and make it available for you.</p><p>Custom editorial reprints suitable for framing also are <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/site/forms/online_services/reprints/">available</a>.</p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Purchase glossy full-page reprints</h4></div><div class="lnp-sectionBody" style="display: none;"><p>Custom editorial reprints suitable for framing are available for articles from 1995 to the present.</p><p>To request a full-page reprint, please use <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/site/forms/online_services/reprints/">this form</a>.</p><p>Each unframed reprint costs $75 plus 6% sales tax. You will receive a call from a member of our staff to arrange payment and discuss any special requests.</p><p><strong>Custom reprints are for personal use only.</strong></p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Purchase a copy of a video</h4></div><div class="lnp-sectionBody" style="display: none;"><p>Videos produced by LNP MEDIA GROUP, Inc. staff and published in products of LNP MEDIA GROUP, Inc., including but not limited to: LNP, the former Sunday News, the former Intelligencer Journal/Lancaster New Era, the former Intelligencer Journal, the former Lancaster New Era, LancasterOnline.com, LancSports.com and LancMoms.com; and all photographs taken by LNP MEDIA GROUP, Inc. photographers and published in products of LNP MEDIA GROUP, Inc. are copyrighted works fully-owned by LNP MEDIA GROUP, Inc. and subject to all copyright laws of the United States.</p><p>Copies of these videos may be available for purchase. To determine whether a video is available, please contact digital editor Tom Murse at (717) 481-6021.</p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Get republication rights</h4></div><div class="lnp-sectionBody" style="display: none;"><p>All articles written by LNP MEDIA GROUP, Inc. reporters and editors and published in products of LNP MEDIA GROUP, Inc., including but not limited to: LNP, the former Sunday News, the former Intelligencer Journal/Lancaster New Era, the former Intelligencer Journal, the former Lancaster New Era, LancasterOnline.com, LancSports.com and LancMoms.com; and all photographs taken by LNP MEDIA GROUP, Inc. photographers and published in products of LNP MEDIA GROUP, Inc. are copyrighted works fully-owned by LNP MEDIA GROUP, Inc. and subject to all copyright laws of the United States.</p><p>If your organization or company desires to re-publish a story written by a LNP MEDIA GROUP, Inc. editor or reporter; or re-publish a photograph taken by a LNP MEDIA GROUP, Inc. photographer, you must <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/site/request_to_reprintuse_lnp_articles_or_photos.html">request permission from LNP MEDIA GROUP, Inc.</a></p><p>If you would like a copy of a locally written article for <strong>personal use only</strong>, please <a class="lnp-customerlink" href="/web/20170310012835/http://lancasteronline.com/site/archive.html">try our archives first</a>. 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class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Our address and main telephone number</h4></div><div class="lnp-sectionBody" style="display: none;"><p>Mailing address:<br/>PO Box 1328<br/>Lancaster, PA 17608-1328</p><p>Street address:<br/>8 West King Street<br/>Lancaster, PA 17603</p><p>Front desk telephone number:<br/>(717) 291-8811</p></div><div class="lnp-sectionHead"><h4><span class="lnp-expandicon"><img src="https://web.archive.org/web/20170310012835im_/http://lancasteronline.com/app/CustomerCare/1x1.png" border="0" style="width: 15px; height: 17px;"/></span> Business office</h4></div><div class="lnp-sectionBody" style="display: none;"><p>Email: <a class="lnp-customerlink" href="https://web.archive.org/web/20170310012835/mailto:business@LNPnews.com">business@LNPnews.com</a><br/>Accounts payable: (717) 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