Systemic investigations

<!DOCTYPE html>   <html lang="en" dir="ltr" class="no-js">  <head> <meta charset="utf-8" /> <meta name="description" content="Access at issue: The unsustainable status quo (Systemic Investigation into Immigration-Related Access to Information Request, tabled in Parliament on May 7, 2024)" /> <link rel="canonical" href="http://www.oic-ci.gc.ca/en/systemic-investigations" /> <meta name="Generator" content="Drupal 10 (https://www.drupal.org)" /> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <noscript><link rel="stylesheet" href="/libraries/wet-boew/css/noscript.min.css" /> </noscript><link rel="icon" href="/themes/custom/oic_wxt/favicon.ico" type="image/vnd.microsoft.icon" /> <link rel="alternate" hreflang="en" href="http://www.oic-ci.gc.ca/en/systemic-investigations" /> <link rel="alternate" hreflang="fr" href="http://www.oic-ci.gc.ca/fr/enquetes-systemiques" /> <title>Systemic investigations</title> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/align.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/fieldgroup.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/container-inline.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/clearfix.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/details.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/hidden.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/item-list.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/js.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/nowrap.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/position-container.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/reset-appearance.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/resize.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/system-status-counter.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/system-status-report-counters.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/system-status-report-general-info.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/system/css/components/tablesort.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/misc/components/progress.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/core/modules/views/css/views.module.css?snbm22" /> <link rel="stylesheet" media="all" href="/modules/contrib/back_to_top/css/back_to_top.css?snbm22" /> <link rel="stylesheet" media="all" href="/modules/contrib/ckeditor_indentblock/css/plugins/indentblock/ckeditor.indentblock.css?snbm22" /> <link rel="stylesheet" media="all" href="/libraries/fontawesome/css/all.min.css?snbm22" /> <link rel="stylesheet" media="all" href="/libraries/theme-wet-boew/css/theme.min.css?snbm22" /> <link rel="stylesheet" media="all" href="/modules/contrib/webform/modules/webform_bootstrap/css/webform_bootstrap.css?snbm22" /> <link rel="stylesheet" media="all" href="/themes/contrib/wxt_bootstrap/css/style.css?snbm22" /> <link rel="stylesheet" media="all" href="/themes/custom/oic_wxt/fontawesome/css/all.css?snbm22" /> <link rel="stylesheet" media="all" href="/themes/custom/oic_wxt/css/overrides-wet-boew.css?snbm22" /> <link rel="stylesheet" media="all" href="/themes/custom/oic_wxt/css/styles.css?snbm22" /> <link rel="stylesheet" media="all" href="https://fonts.googleapis.com/css?family=Raleway:400,500,700,800|Spectral:200,300,700" /> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"en\/","currentPath":"node\/1349","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"gtm":{"tagId":null,"settings":{"data_layer":"dataLayer","include_classes":false,"allowlist_classes":"","blocklist_classes":"","include_environment":false,"environment_id":"","environment_token":""},"tagIds":["GTM-W6BQRX3F"]},"gtag":{"tagId":"","consentMode":false,"otherIds":[],"events":[],"additionalConfigInfo":[]},"ajaxPageState":{"libraries":"eJx1T1uOAjEMu1CYHKnqIwxl2rpqA4XbU5BYhl2tFFl-fDh21m9GMa-y-3ATPQq5f8JzJwdo12YrV1Rcpe0cBZLGSn6TEBXNxBKkqEvwG-84eTTh0C7VpsUjJVu70BFF7ZCOLLzjyxD3lJ1WYE1i1K68TvitF3u2t28zU793lTxHzIJrlNH5hUtGuCShEcxxvl-g0vmH0auyZfOZ9sehcVOTomu23VlPkuUwRA8OMr6it_kA44KRaQ","theme":"oic_wxt","theme_token":null},"ajaxTrustedUrl":[],"back_to_top":{"back_to_top_button_trigger":100,"back_to_top_speed":1200,"back_to_top_prevent_on_mobile":false,"back_to_top_prevent_in_admin":false,"back_to_top_button_type":"image","back_to_top_button_text":"Back to top"},"bootstrap":{"forms_has_error_value_toggle":1,"tooltip_enabled":1,"tooltip_animation":1,"tooltip_container":"body","tooltip_delay":"0","tooltip_html":0,"tooltip_placement":"auto left","tooltip_selector":"","tooltip_trigger":"hover","modal_animation":1,"modal_backdrop":"true","modal_focus_input":1,"modal_keyboard":1,"modal_select_text":1,"modal_show":1,"modal_size":"","popover_enabled":1,"popover_animation":1,"popover_auto_close":1,"popover_container":"body","popover_content":"","popover_delay":"0","popover_html":0,"popover_placement":"right","popover_selector":"","popover_title":"","popover_trigger":"click"},"csp":{"nonce":"j6eP4rqOezgJl1vC-zuopA"},"user":{"uid":0,"permissionsHash":"78a59149677a7003769eebb87d7080ab03e0b9a05563c0da89ed26d2e6c288ee"},"ajax":[]}</script> <script src="/core/assets/vendor/jquery/jquery.min.js?v=3.7.1"></script> <script src="/core/assets/vendor/once/once.min.js?v=1.0.1"></script> <script src="/core/misc/drupalSettingsLoader.js?v=10.3.6"></script> <script src="/core/misc/drupal.js?v=10.3.6"></script> <script src="/core/misc/drupal.init.js?v=10.3.6"></script> <script src="/core/misc/debounce.js?v=10.3.6"></script> <script src="/core/assets/vendor/tabbable/index.umd.min.js?v=6.2.0"></script> <script src="/modules/contrib/google_tag/js/gtm.js?snbm22"></script> <script src="/modules/contrib/google_tag/js/gtag.js?snbm22"></script> <script src="/core/misc/progress.js?v=10.3.6"></script> <script src="/themes/contrib/bootstrap/js/misc/progress.js?snbm22"></script> <script src="/core/assets/vendor/loadjs/loadjs.min.js?v=4.3.0"></script> <script src="/core/misc/announce.js?v=10.3.6"></script> <script src="/core/misc/message.js?v=10.3.6"></script> <script src="/themes/contrib/bootstrap/js/misc/message.js?snbm22"></script> <script src="/core/misc/ajax.js?v=10.3.6"></script> <script src="/themes/contrib/bootstrap/js/misc/ajax.js?snbm22"></script> <script src="/modules/contrib/google_tag/js/gtag.ajax.js?snbm22"></script> </head> <body class="lang-en node-1349 path-node page-node-type-general-content-page has-glyphicons oic-wxt theme-wet-boew"> <nav> <ul id="wb-tphp"> <li class="wb-slc"> <a class="wb-sl" href="#wb-cont"> Skip to main content </a> </li> <li class="wb-slc"> <a class="wb-sl" href="#wb-info"> Skip to "About this site" </a> </li> </ul> </nav>    <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-W6BQRX3F" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>     <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas>     <div class="highlighted">     <div class="region region-highlighted">     <div data-drupal-messages-fallback class="hidden"></div>  </div>  </div> <header class="container-fluid relative" id="wb-bnr"> <div class="row navbar navbar-default"> <div class="col-md-2 col-xs-4 absolute" id="logo-wrapper"> <a class="navbar-brand" href="/en"> <img src="/themes/custom/oic_wxt/svgs/ICOC-Logo-Vertical-EN-White.svg" alt="The Office of the Information Commissioner of Canada's official crest" /> </a> </div> <div class="col-md-9 col-md-push-2 col-xs-8 col-xs-push-4 no-xPadding"> <div class="col-xs-12" id="wb-lng">     <div class="region region-language-toggle">     <nav aria-labelledby="block-level2menu-menu" id="block-level2menu" data-block-plugin-id="menu_block:level-2-menu"> <h2 class="visually-hidden" id="block-level2menu-menu">Level 2 Menu</h2>     <ul role="menu" class="menu nav level-2-menu"> <li role="presentation"> <a href="/en/contact-us" title="Contact the Office of the Information Commissioner of Canada" role="menuitem" data-drupal-link-system-path="node/1021">Contact us</a> </li> </ul>  </nav>      <section class="language-switcher-language-url block block-wxt-library block-wxt-language-blocklanguage-interface clearfix" id="block-oic-wxt-languageswitcher" data-block-plugin-id="wxt_language_block:language_interface"> <h2 class="wb-inv">WxT Language switcher</h2>     <ul class="links mrgn-tp-lg"> <li data-drupal-link-system-path="node/1349" class="fr is-active" aria-current="page"><a href="/fr/enquetes-systemiques" class="language-link" lang="fr" hreflang="fr" data-drupal-link-system-path="node/1349">Français</a></li></ul>  </section>  </div>  </div> <div class="col-xs-12 no-xPadding flex" id="nav-wrapper">     <div class="region region-navigation col-md-9 col-xs-3">     <nav aria-labelledby="block-oic-wxt-main-menu-menu" id="block-oic-wxt-main-menu" data-block-plugin-id="system_menu_block:main"> <h2 class="sr-only" id="block-oic-wxt-main-menu-menu">Main navigation</h2> <button type="button" class="navbar-toggle collapsed" data-toggle="collapse" data-target="#navbar" aria-expanded="false"> <span class="sr-only">Toggle navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="collapse navbar-collapse" id="navbar">     <ul class="nav"> <li class="dropdown"> <a href="" title="Complaints" class="dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">Complaints</a> <ul class="dropdown-menu"> <li> <a href="/en/how-oic-can-help" title="How the OIC Can Help" data-drupal-link-system-path="node/36">How the OIC can help</a> </li> <li> <a href="/en#deposer-une-plainte-submit-a-complaint" title="Submitting a complaint under the Access to Information Act" data-drupal-link-system-path="<front>">Submit a complaint</a> </li> <li> <a href="/en/information-commissioners-guidance/access-information-act-relevant-provisions" data-drupal-link-system-path="node/1799">Access to Information Act: relevant provisions</a> </li> <li> <a href="/en/information-commissioners-guidance/timeframe-filing-complaint" data-drupal-link-system-path="node/1431">Timeframe for submitting a complaint</a> </li> <li> <a href="/en/information-commissioners-guidance/how-oic-processes-and-investigates-complaints" data-drupal-link-system-path="node/1832">How the OIC processes and investigates complaints</a> </li> <li> <a href="/en/information-commissioner-ad-hoc" data-drupal-link-system-path="node/39">Information Commissioner ad hoc</a> </li> <li> <a href="/en/frequently-asked-questions" title="Frequently Asked Questions" data-drupal-link-system-path="node/35">Frequently asked questions</a> </li> <li> <a href="/en/accommodation-services" data-drupal-link-system-path="node/2283">Requesting accommodation</a> </li> </ul> </li> <li class="dropdown"> <a href="" title="Investigations" class="dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">Investigations</a> <ul class="dropdown-menu"> <li> <a href="/en/information-commissioners-guidance/how-oic-processes-and-investigates-complaints" data-drupal-link-system-path="node/1832">How the OIC processes and investigates complaints</a> </li> <li> <a href="/en/information-commissioners-guidance" data-drupal-link-system-path="node/43">Information Commissioner’s guidance</a> </li> <li> <a href="/en/information-commissioners-guidance/what-are-possible-outcomes-my-complaint" data-drupal-link-system-path="node/1689">What are the possible outcomes for my complaint?</a> </li> <li> <a href="/en/court-cases" data-drupal-link-system-path="node/44">Court cases</a> </li> <li> <a href="/en/frequently-asked-questions" data-drupal-link-system-path="node/35">Frequently Asked Investigation Questions</a> </li> </ul> </li> <li class="dropdown active"> <a href="/en/decisions" title="Decisions" class="dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">Decisions</a> <ul class="dropdown-menu"> <li> <a href="/en/decisions" data-drupal-link-system-path="node/1341">Decisions database</a> </li> <li> <a href="/en/decisions/final-reports" data-drupal-link-system-path="node/1379">Final reports</a> </li> <li class="active"> <a href="/en/systemic-investigations" data-drupal-link-system-path="node/1349" class="is-active" aria-current="page">Systemic investigations</a> </li> </ul> </li> <li> <a href="/en/accessibility" data-drupal-link-system-path="node/1006">Accessibility</a> </li> <li class="dropdown"> <a href="" title="Resources" class="dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">Resources</a> <ul class="dropdown-menu"> <li> <a href="/en/resources/news-releases" data-drupal-link-system-path="node/63">News</a> </li> <li> <a href="/en/resources/speeches" data-drupal-link-system-path="node/151">Speeches</a> </li> <li> <a href="/en/resources/reports-publications" data-drupal-link-system-path="node/318">Publications</a> </li> </ul> </li> <li class="dropdown"> <a href="" title="About " class="dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">About </a> <ul class="dropdown-menu"> <li> <a href="/en/information-commissioner-canada" title="The Current Information Commissioner of Canada" data-drupal-link-system-path="node/1">Information Commissioner of Canada</a> </li> <li> <a href="/en/about-the-oic" data-drupal-link-system-path="node/8">About</a> </li> <li> <a href="/en/about-the-oic/audit-and-evaluation-committee" title="Audit and Evaluation Committee" data-drupal-link-system-path="node/1506">Audit and Evaluation Committee</a> </li> <li> <a href="/en/info-source" title="Info Source" data-drupal-link-system-path="node/48">Info Source</a> </li> <li> <a href="/en/career-opportunities" data-drupal-link-system-path="node/9">Career opportunities</a> </li> <li> <a href="/en/accommodation-services" data-drupal-link-system-path="node/2283">Policy on accommodation</a> </li> </ul> </li> </ul>  </div> </nav>  </div>      <div class="region region-search col-md-3 col-xs-9">     <section class="views-exposed-form navbar-form" data-drupal-selector="views-exposed-form-search-results-page-1" id="wb-srch" data-block-plugin-id="views_exposed_filter_block:search_results-page_1"> <form action="/en/search-results" method="get" id="views-exposed-form-search-results"> <div class="form--inline form-inline clearfix"> <div class="input-group"> <label for="search-header" class="control-label">Search</label> <input class="form-text form-control" type="text" id="search-header" name="search_api_fulltext" placeholder="Search"> <div class="input-group-btn" id="search-btn-header"> <button class="js-form-submit form-submit" type="submit" id="header-submit-search-results" value="Search" name="header-submit-search-results"> <i class="fas fa-search" aria-hidden="true"></i> <span class="sr-only">Search</span> </button> </div> </div> </div> </form> </section>  </div>  </div> </div> <div class="dropdown-bg"></div> </div> </header> <div role="banner" class="page-banner banner-default has-subtitle"> <div class="banner-text jumbotron"> <p id="page-section-header">Decisions</p> </div> <div class="banner-image"> <style nonce="2726c7f26csp"> .banner-image{ background-image: url("/sites/default/files/default_images/default_01_0.jpg"); } </style> </div> </div> <main property="mainContentOfPage" id="wb-cont" class="default-page main-container js-quickedit-main-content"> <div class="pre-main wave-bg"> <svg id="Capa_1" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 3430 1876.56" preserveAspectRatio="xMidYMin slice"><defs><style nonce="2726c7f26csp">.cls-1{fill:url(#linear-gradient);}.cls-2{fill:url(#linear-gradient-2);}</style><linearGradient id="linear-gradient" x1="1737.24" y1="1064.66" x2="1737.24" y2="10.78" gradientTransform="translate(0 791.96)" gradientUnits="userSpaceOnUse"><stop offset="0" stop-color="#f6f7f8"/><stop offset="1" stop-color="#fff"/></linearGradient><linearGradient id="linear-gradient-2" x1="1720.23" y1="-634.29" x2="1720.23" y2="668.07" gradientTransform="translate(0 791.96)" gradientUnits="userSpaceOnUse"><stop offset="0" stop-color="#eef1f2"/><stop offset="1" stop-color="#f6f7f8"/></linearGradient></defs> <path class="cls-1" d="M-1595.5,723.1c43.2-210.6,312.8-467.1,905.2-418.7c697.3,57.8,551.1,253.9,1537,339.2 c1328,118.1,1848.5-326.9,2737.2-249.8c767.8,68,924.7,433.8,804.2,651.9c-119.4,218-469,569.1-1461.5,468.1 C1921.3,1414,1493.2,1079.9,748.5,1056c-935.2-29.5-1191.4,179.9-1781.3,125.4C-1539.7,1135.2-1619,840.1-1595.5,723.1z"/> </div>          <div class="container" id="breadcrumbs-wrapper"> <div class="row"> <div class="col-xs-12">         <nav id="wb-bc" property="breadcrumb" aria-labelledby="breadcrumbTitle"> <h2 id="breadcrumbTitle">You are here</h2> <div class="container"> <div class="row"> <ol class="breadcrumb"> <li > <a href="/en">The Office of the Information Commissioner of Canada</a> </li> <li > <a href="/en/decisions">Decisions</a> </li> <li class="active"> Systemic investigations </li> </ol> </div> </div> </nav>   </div> </div> </div>  <div class="container content-section" id="page-content"> <div class="row"> <a id="main-content"></a> <div class="content-inner col-md-12 ">     <div class="region region-content">         <article data-history-node-id="1349" class="general-content-page full clearfix"> <h1 class="page-title">     <span>Systemic investigations</span>  </h1> <div class="content">          <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><ul><li><a href="/en/resources/reports-publications/access-issue-unsustainable-status-quo" data-entity-type="node" data-entity-uuid="4a3a3403-9ab9-4dcd-bfee-3f8b6e13300d" data-entity-substitution="canonical" title="Access at issue: The unsustainable status quo">Access at issue: The unsustainable status quo</a> (Systemic Investigation into Immigration-Related Access to Information Request, tabled in Parliament on May 7, 2024)</li><li><a href="/en/resources/reports-publications/access-issue-challenge-accessing-our-collective-memory" data-entity-type="node" data-entity-uuid="b73d615e-33ab-4dc5-bce4-3ccc21fe55b6" data-entity-substitution="canonical" title="Access at issue: The challenge of accessing our collective memory">Access at issue: The challenge of accessing our collective memory</a> (Systemic Investigation of Library and Archives Canada, tabled in Parliament on April 26, 2022)</li><li><a href="/en/resources/reports-publications/access-issue-challenging-status-quo" data-entity-type="node" data-entity-uuid="227aa4aa-6b13-47fb-86b6-1863eb2a93ca" data-entity-substitution="canonical" title="Access at issue: Challenging the status quo">Access at issue: Challenging the status quo</a> (Systemic Investigation of Immigration, Refugees and Citizenship Canada, tabled in Parliament on May 25, 2021)</li><li><a href="https://www.oic-ci.gc.ca/en/en/resources/reports-publications/access-issue-need-leadership" hreflang="en">Access at issue: The need for leadership</a> (Systemic investigation of the RCMP, tabled in Parliament on November 17, 2020)</li><li><a href="https://www.oic-ci.gc.ca/en/resources/reports-publications/access-issue-nine-recommendations-regarding-processing-access" hreflang="en">Access at issue: Nine recommendations regarding the processing of access requests at National Defence</a> (Systemic investigation of National Defence, tabled in Parliament on July 22, 2020)</li><li><a href="/node/1046">Investigation into an access to information request for the Long-gun Registry</a> (Special report regarding Public Safety and Emergency Preparedness, tabled in Parliament on May 14, 2015)</li><li><a href="/node/1115">Interference with access to information: Part 2</a> (Special report regarding Public Works and Government Services Canada, tabled in Parliament on April 10, 2014)</li><li><a href="/node/1129" target="_blank">Access to information at risk from instant messaging</a> (tabled in Parliament on November 28, 2013)</li><li><a href="/node/1458">Interference with access to information: Part 1</a> (Special report regarding Public Works and Government Services Canada, tabled in Parliament on March 11, 2011)</li></ul></div>  </div> </article>       <div id="block-datemodifiedblock-2" data-block-plugin-id="date_modified_block" class="block block-wxt-library block-date-modified-block clearfix"> <dl id="wb-dtmd"> <dt>Date modified:</dt> <dd><time property="dateModified">2024-07-18</time></dd></dl> </div>  </div>  </div> </div> </div> </main>     <div class="btn-group clearfix flyout-btns" role="group" aria-label="flyout buttons"> <a role="button" data-block="#block-submitacomplaint2023_2" data-target="#flyout-region" data-toggle="modal" class="btn solid plum">Submit a complaint</a> </div> <div class="modal fade" role="dialog" id="flyout-region"> <div class="modal-dialog modal-lg" role="document"> <div class="modal-content"> <div class="modal-header"> <a role="button" aria-label="close dialog" data-dismiss="modal" class="flyout-close btn solid white"><span aria-hidden="true">×</span><span class="sr-only">close</span></a> </div>     <div id="block-submitacomplaint2023-2" data-block-plugin-id="block_content:954a2f1a-ff7d-44ad-a161-c0a092b7784c" class="modal-body"> <h2 class="modal-title">Submit a complaint</h2> <div class="panel plum textured">     <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><h2 class="mrgn-tp-0" id="deposer-une-plainte-submit-a-complaint">Submit a complaint</h2> <section class="alert alert-warning"> <p class="mrgn-lft-md" style="color: black;">In light of the strike by the Canadian Union of Postal Workers, complainants are encouraged to use the Office of the Information Commissioner’s electronic complaint form to submit complaints. </p> </section> <p>The <em>Access to Information Act</em> gives a right to access information under the control of government institutions. The Act also provides a right to complain to the Information Commissioner about matters related to an access request made under the Act, such as the following:</p> <ul> <li>the institution’s response to the request</li> <li>the fact that the institution did not respond to the request</li> <li>how an institution treated the request.</li> </ul> <p>Individuals may also complain about other matters related to requesting and accessing records under Part 1 of the Act, even if they did not make an access request.</p> <p>In all instances, complainants may <a data-entity-substitution="file" data-entity-type="file" data-entity-uuid="d23e7b52-bfe5-4cf7-a200-791dbb5263b3" href="/sites/default/files/2023-07/OIC_Authorization%20form_July_2023.pdf" target="_blank">authorize someone else</a> to submit a complaint(s) on their behalf.</p> <p><strong>More information: </strong><a href="https://www.oic-ci.gc.ca/en/how-oic-can-help#types-of-complaints" target="_blank">Types of complaints</a>; <a href="https://www.oic-ci.gc.ca/en/information-commissioners-guidance/how-oic-processes-and-investigates-complaints" target="_blank">How the OIC processes and investigates complaints</a></p> <div class="pull-right"><a class="btn solid green" data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ecee20a3-58d0-43dc-99b6-0b06f3cc6760" href="/node/1995">Continue</a></div> </div>  </div> </div>  </div> </div> </div>  <footer class="wb-navcurr" id="wb-info" role="contentinfo">  <div class="pre-footer"> <svg id="footer-swoop" viewBox="0 0 3627 432.04" preserveAspectRatio="xMidYMin slice"><defs><style nonce="2726c7f26csp">.cls-1{fill:#bbb;}.cls-2{fill:#f6f7f8;}</style></defs><path class="cls-1" d="M1413.27,94.12C728,156,583.24,414.59,141.07,414.59c-51.8,0-140.18-17-140.18-17l-.2-71.14V432H3627V293.85c-7.54,1.85-279.14,68.45-473.51,68.45C2372.59,362.3,1960.81,44.71,1413.27,94.12Z"/><path class="cls-2" d="M3627.35,249.82l-.35.08c-10.38,2.2-259.66,54.64-430.84,54.64C2415.25,304.54,2003.47-13,1455.94,36.36c-685.23,61.88-830,320.47-1272.2,320.47-70.24,0-183-30.35-183-30.35l.2,71.14s88.38,17,140.18,17c442.17,0,587-258.58,1272.2-320.47C1960.81,44.71,2372.59,362.3,3153.49,362.3c194.37,0,466-66.6,473.51-68.45l.17-.05Z"/></svg> </div>  <div class="container" id="footer-top">     <div class="region region-footer flex flex-wrap">     <nav aria-labelledby="block-aboutus-menu" id="block-aboutus" data-block-plugin-id="menu_block:about" class="col-md-3 col-sm-3"> <h3 id="block-aboutus-menu" class="h5">About us</h3>     <ul role="menu" class="menu nav about"> <li role="presentation"> <a href="/en/about-the-oic" title="Learn more about the OIC" role="menuitem" data-drupal-link-system-path="node/8">About the OIC</a> </li> <li role="presentation"> <a href="/en/information-commissioner-canada" role="menuitem" data-drupal-link-system-path="node/1">Information Commissioner of Canada</a> </li> <li role="presentation"> <a href="/en/former-commissioners" role="menuitem" data-drupal-link-system-path="node/1191">Former commissioners</a> </li> <li role="presentation"> <a href="/en/information-commissioner-ad-hoc" role="menuitem" data-drupal-link-system-path="node/39">Commissioner ad hoc</a> </li> <li role="presentation"> <a href="/en/accessibility" role="menuitem" data-drupal-link-system-path="node/1006">Accessibility</a> </li> <li role="presentation"> <a href="/en/career-opportunities" role="menuitem" data-drupal-link-system-path="node/9">Career opportunities</a> </li> </ul>  </nav>      <nav aria-labelledby="block-transparency-menu" id="block-transparency" data-block-plugin-id="menu_block:transparency" class="col-md-3 col-sm-3"> <h3 id="block-transparency-menu" class="h5">Transparency</h3>     <ul role="menu" class="menu nav transparency"> <li role="presentation"> <a href="/en/making-access-information-and-privacy-requests-us" role="menuitem" data-drupal-link-system-path="node/10">Making access and privacy requests to the OIC</a> </li> <li role="presentation"> <a href="/en/completed-access-information-requests" role="menuitem" data-drupal-link-system-path="node/11">Completed access requests</a> </li> <li role="presentation"> <a href="/en/proactive-disclosure" role="menuitem" data-drupal-link-system-path="node/12">Proactive disclosure</a> </li> </ul>  </nav>      <nav aria-labelledby="block-award-menu" id="block-award" data-block-plugin-id="menu_block:award" class="col-md-3 col-sm-3"> <h3 id="block-award-menu" class="h5">Award</h3>     <ul role="menu" class="menu nav award"> <li role="presentation"> <a href="/en/information-commissioners-award" role="menuitem" data-drupal-link-system-path="node/50">Information Commissioner’s Award</a> </li> </ul>  </nav>      <nav aria-labelledby="block-righttoknow-menu" id="block-righttoknow" data-block-plugin-id="menu_block:right-to-know" class="col-md-3 col-sm-3"> <h3 id="block-righttoknow-menu" class="h5">Right to know</h3>     <ul role="menu" class="menu nav right-to-know"> <li role="presentation"> <a href="/en/right-know" target="_blank" role="menuitem" data-drupal-link-system-path="node/1795">Right to Know Week</a> </li> </ul>  </nav>      <nav aria-labelledby="block-follow-menu" id="block-follow" data-block-plugin-id="menu_block:follow" class="col-md-3 col-sm-3"> <h3 id="block-follow-menu" class="h5">Follow us</h3>     <ul role="menu" class="menu nav follow"> <li role="presentation"> <a href="https://twitter.com/OIC_CI_Canada" title="Follow us on Twitter" role="menuitem">Twitter</a> </li> <li role="presentation"> <a href="https://www.facebook.com/OICCANADA" title="Like us on Facebook" role="menuitem">Facebook</a> </li> <li role="presentation"> <a href="/en/social-media-guide" role="menuitem" data-drupal-link-system-path="node/1022">Social media guide</a> </li> </ul>  </nav>      <div id="block-contactus" data-block-plugin-id="block_content:f2e430ab-065d-4112-ac03-f342ce8272b6" class="block block-block-content block-block-contentf2e430ab-065d-4112-ac03-f342ce8272b6 col-md-9 col-sm-12"> <h3 class="h5">Contact us</h3>     <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><p><strong>Office of the Information Commissioner of Canada</strong></p> <div class="flex flex-wrap"> <address class="mrgn-rght-md">30 Victoria Street <br /> Gatineau, Quebec K1A 1H3</address> <div class="col-md-2 col-xs-12"> <p>Toll Free<br /> 1-800-267-0441</p> </div> <div class="col-md-2 col-xs-12"> <p>Fax<br /> 819-994-1768</p> </div> <div class="col-md-3 col-xs-12"> <p>Email<br /> <a href="mailto:general@oic-ci.gc.ca" target="_blank">general@oic-ci.gc.ca</a></p> </div> </div> </div>  </div>  </div>  </div>  <div id="footer-bottom"> <div class="container"> <div class="row flex">  <div class="footer-logo"> <a href="/en"> <img src="/themes/custom/oic_wxt/svgs/ICOC-Logo-Horizontal-EN-White.svg" alt="The Office of the Information Commissioner of Canada's official crest" /> </a> </div>      <div class="region region-footer-legal">     <nav role="navigation" aria-labelledby="block-legalfooterlinks-menu" id="block-legalfooterlinks" data-block-plugin-id="menu_block:legal-footer-links"> <h2 id="block-legalfooterlinks-menu">Legal footer links</h2>     <ul class="menu nav legal-footer-links list-inline"> <li> <a href="/en/accessibility" data-drupal-link-system-path="node/1006">Accessibility</a> </li> <li> <a href="/en/terms-use" data-drupal-link-system-path="node/1008">Terms of use</a> </li> <li> <a href="/en/privacy-policy" data-drupal-link-system-path="node/1007">Privacy policies</a> </li> </ul>  </nav>      <div class="views-element-container block block-views block-views-blocksection-image-style clearfix" id="block-views-block-section-image-style" data-block-plugin-id="views_block:section_image-style">    <div class="form-group">     <div class="view hidden view-section-image view-id-section_image view-display-id-style js-view-dom-id-9e3aac616aef5bc765bc5d523acf9f16cb7f1ca35f5b1eceacab1cb5f2ea055b">            <style nonce="2726c7f26csp"> .page-banner .banner-image{ background-image:url('/sites/default/files/2019-11/DSC03755-Edit-1500x550.jpg'); }</style>    </div>  </div>  </div>  </div>   <div class="footer-copyright"> <p>Copyright © 2024, Office of the Information Commissioner of Canada. All rights reserved. </p> </div> </div> </div> </div> </footer>  </div>  <script src="/core/assets/vendor/underscore/underscore-min.js?v=1.13.6"></script> <script src="/libraries/wet-boew/js/wet-boew.min.js?snbm22"></script> <script src="/modules/contrib/back_to_top/js/back_to_top.js?v=10.3.6"></script> <script src="/themes/contrib/wxt_bootstrap/js/bootstrap/alert.js?snbm22"></script> <script src="/themes/contrib/wxt_bootstrap/js/bootstrap/collapse.js?snbm22"></script> <script src="/themes/contrib/wxt_bootstrap/js/bootstrap/dropdown.js?snbm22"></script> <script src="/themes/contrib/wxt_bootstrap/js/bootstrap/modal.js?snbm22"></script> <script src="/themes/contrib/wxt_bootstrap/js/bootstrap/tooltip.js?snbm22"></script> <script src="/themes/contrib/wxt_bootstrap/js/bootstrap/popover.js?snbm22"></script> <script src="/themes/contrib/wxt_bootstrap/js/drupal.wxt_bootstrap.js?snbm22"></script> <script src="/themes/custom/oic_wxt/js/scripts.js?snbm22"></script> <script src="/themes/contrib/bootstrap/js/drupal.bootstrap.js?snbm22"></script> <script src="/themes/contrib/bootstrap/js/attributes.js?snbm22"></script> <script src="/themes/contrib/bootstrap/js/theme.js?snbm22"></script> <script src="/core/misc/form.js?v=10.3.6"></script> <script src="/themes/contrib/bootstrap/js/misc/form.js?snbm22"></script> <script src="/core/misc/details-summarized-content.js?v=10.3.6"></script> <script src="/core/misc/details-aria.js?v=10.3.6"></script> <script src="/core/misc/details.js?v=10.3.6"></script> <script src="/modules/custom/wd_footnotes/js/scripts/footnotes.js?snbm22"></script> <script src="/modules/contrib/webform/js/webform.behaviors.js?v=10.3.6"></script> <script src="/core/misc/states.js?v=10.3.6"></script> <script src="/themes/contrib/bootstrap/js/misc/states.js?snbm22"></script> <script src="/modules/contrib/webform/js/webform.states.js?v=10.3.6"></script> <script src="/modules/contrib/webform/modules/webform_bootstrap/js/webform_bootstrap.states.js?v=10.3.6"></script> <script src="/themes/contrib/bootstrap/js/popover.js?snbm22"></script> <script src="/themes/contrib/bootstrap/js/tooltip.js?snbm22"></script> </body> </html>

CINXE.COM

Systemic investigations