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small-12 cell" role="main"> <section class="blog-posts alm-features"> <div class="grid-container"> <h1 class="h2 archive-grid-title">Customer Experience</h1> <div class="inner-content grid-x grid-margin-x grid-padding-y align-center">   <div class="cell medium-6 large-4 flex-container type-blogpost "> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/customer-order-management/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/10/hero_customer-expereience_v7-800x450.png" class="attachment-medium size-medium wp-post-image" alt="Read article: What Is Customer Order Management, and Why Is It Important?" decoding="async" fetchpriority="high" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/customer-order-management/"> What Is Customer Order Management, and Why Is It Important? </a> </h4> <p class="p1"> Optimize order management to streamline fulfillment and improve customer experience. </p> </div> </div> </div> </div>   <div class="cell medium-6 large-4 flex-container type-blogpost "> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/what-are-digital-experiences/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/10/hero_events_v3-800x450.png" class="attachment-medium size-medium wp-post-image" alt="Read article: What Are Digital Experiences? Examples and Best Practices for Businesses" decoding="async" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/what-are-digital-experiences/"> What Are Digital Experiences? Examples and Best Practices for Businesses </a> </h4> <p class="p1"> A customer-first digital experience starts with the right tools鈥攁nd knowing how to use them well! Learn more. </p> </div> </div> </div> </div>   <div class="cell medium-6 large-4 flex-container type-blogpost "> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/customer-engagement-trends/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/08/hero_social-media_v3-800x450.png" class="attachment-medium size-medium wp-post-image" alt="Read article: Customer Engagement in 2024: Trends, Tips, and Best Practices" decoding="async" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/customer-engagement-trends/"> Customer Engagement in 2024: Trends, Tips, and Best Practices </a> </h4> <p class="p1"> Explore engagement trends in 2024 and best practices to put them into action this year and beyond! </p> </div> </div> </div> </div>   <div class="cell medium-6 large-4 flex-container type-blogpost "> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/post-purchase-text-sequences-for-ecommerce/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/10/hero_post-purchase-experience_v5-800x450.png" class="attachment-medium size-medium wp-post-image" alt="Read article: 6 Successful Post-Purchase Text Sequences for Ecommerce" decoding="async" loading="lazy" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/post-purchase-text-sequences-for-ecommerce/"> 6 Successful Post-Purchase Text Sequences for Ecommerce </a> </h4> <p class="p1"> Maximize repeat sales with post-purchase text sequences. </p> </div> </div> </div> </div>   <div class="cell medium-6 large-4 flex-container type-blogpost "> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/post-purchase-email-sequences-from-retail-brands/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/10/hero_post-purchase-experience_v6-800x450.png" class="attachment-medium size-medium wp-post-image" alt="Read article: 8 of the Best Post-Purchase Email Sequences for Clothing Brands" decoding="async" loading="lazy" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/post-purchase-email-sequences-from-retail-brands/"> 8 of the Best Post-Purchase Email Sequences for Clothing Brands </a> </h4> <p class="p1"> Build loyalty with post-purchase emails for clothing brands. </p> </div> </div> </div> </div>   <div class="cell medium-6 large-4 flex-container type-blogpost "> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/how-does-patient-centric-marketing-work/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2021/08/Brand-Marketing-800x450.png" class="attachment-medium size-medium wp-post-image" alt="Read article: How Does Patient-Centric Marketing Work?" decoding="async" loading="lazy" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/how-does-patient-centric-marketing-work/"> How Does Patient-Centric Marketing Work? </a> </h4> <p class="p1"> Focus on patient needs with patient-centric marketing to improve satisfaction and loyalty. </p> </div> </div> </div> </div>   <div class="cell medium-6 large-4 flex-container type-blogpost "> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/customer-service-kpis/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/08/hero_analytics_v8-800x450.png" class="attachment-medium size-medium wp-post-image" alt="Read article: How Does KPI Tracking Improve Customer Service? (+ 10 KPIs To Track)" decoding="async" loading="lazy" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/customer-service-kpis/"> How Does KPI Tracking Improve Customer Service? (+ 10 KPIs To Track) </a> </h4> <p class="p1"> Track customer service KPIs to enhance performance and improve customer satisfaction. </p> </div> </div> </div> </div>   <div class="cell medium-6 large-4 flex-container type-blogpost "> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/shipping-notification/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/08/hero_sms-marketing_v4-800x450.png" class="attachment-medium size-medium wp-post-image" alt="Read article: Shipping Notifications: Transforming Customer Experience With Real-Time Updates" decoding="async" loading="lazy" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/shipping-notification/"> Shipping Notifications: Transforming Customer Experience With Real-Time Updates </a> </h4> <p class="p1"> Discover why shipping notifications matter and how to ensure they improve the customer experience. </p> </div> </div> </div> </div>   <div class="cell medium-6 large-4 flex-container type-blogpost "> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/virtual-customer-communications/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/08/hero_ecommerce_v6-800x450.png" class="attachment-medium size-medium wp-post-image" alt="Read article: Tips for Using Bitly for Better Virtual Customer Service" decoding="async" loading="lazy" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/virtual-customer-communications/"> Tips for Using Bitly for Better Virtual Customer Service </a> </h4> <p class="p1"> Figure out how you should be using virtual customer communications. </p> </div> </div> </div> </div> </div> <div class="page-navigation show-for-large"><ul class='pagination'> <li><span aria-current="page" class=" current">01</a></li> <li><a class="" href="https://bitly.com/blog/category/customer-experience/page/2/">02</a></li> <li><a class="" href="https://bitly.com/blog/category/customer-experience/page/3/">03</a></li> <li><a class="" href="https://bitly.com/blog/category/customer-experience/page/4/">04</a></li> <li><a class="" href="https://bitly.com/blog/category/customer-experience/page/5/">05</a></li> </ul> </div><div class="page-navigation mobile-pagination hide-for-large"><ul class='pagination'> <li><span aria-current="page" class=" current">01</a></li> <li><a class="" href="https://bitly.com/blog/category/customer-experience/page/2/">02</a></li> <li><span class='dots'>…</span></li> <li><a class="" href="https://bitly.com/blog/category/customer-experience/page/5/">05</a></li> </ul> </div> </div> </section> </main>  </div>  </div>  <section class="bottom-cta signup-cta"> </section> <img src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/09/stars-effects-2.svg" class="hide"> <section class="full-width-content text-content dark-row no-padding-bottom background-no-repeat" style="background-image:url(https://s17233.pcdn.co/blog/wp-content/uploads/2024/09/stars-effects-2.svg);background-color:#031f39"> <div class="grid-container"> <div class="inner-content grid-x grid-margin-x grid-padding-x"> <div class="cell"> <h3 class="h1" style="text-align: center; color: #ff950a;">More than a link shortener</h3> <p class="p0" style="text-align: center; font-weight: 400; text-wrap: balance; color: #fffdf8;">Knowing how your clicks and scans are performing should be as easy as making them. 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