Support | Tapo

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Tapo support provides many usage scenarios which should be helpful when you have problems with setup and daily usage."/> <meta name="siteId" content="31" /> <meta name="rootUrl" content="/sg/" /> <title>Support | Tapo</title> <meta property="og:title" content="Support | Tapo"/> <meta property="og:url" content="https://www.tapo.com/sg/support/"/> <meta property="og:image" content="https://www.tapo.com/res/images/new-og-img.svg"/> <meta property="og:type" content="website"/> <link rel="shortcut icon" href="/favicon.ico" type="image/x-icon"/> <link type="text/css" rel="stylesheet" href="/res/css/main.css?v=20250123" /> <link href="/res/plugin/ada/chunk-vendors.236a616a.css" rel="stylesheet"> <link href="/res/plugin/ada/index.168d365c.css" rel="stylesheet"> <script src="/res/js/jquery/jquery-3.4.1.min.js"></script>  <link type="text/css" rel="stylesheet" href="/res/plugin/swiper-4.5.0/swiper.min.css" /> <link type="text/css" rel="stylesheet" href="/res/css/support.css?v=20250123" /> </head> <body class="viewport"> <noscript>Your browser does not support JavaScript. Please turn it on for the best experience.</noscript> <div class="page-content-wrapper">  <header id="tapo-header" class="unselectable normal "> <div class="tapo-content tapo-header-nav"> <div class="content-wrapper"> <a class="tapo-logo" href="/sg/">Tapo Logo</a> <div class="mobile-menuBtn"></div> <nav class="nav-box"> <div class="nav-header tapo-content"> <div><span class="close"></span></div> </div> <ol> <li tabindex="0" > <a class="nav-title ga-click" href="/sg/support/" data-vars-event-category="Top-Menu-Support" data-vars-event-label="/sg/support/"> <span class="medium">Support</span> </a> </li> <li tabindex="0" class="subnav"> <div class="nav-title"> <span class="medium">Product</span> </div> <div class="nav-detail regular"> <ol class="product"> <li> <div class="wrapper"> <span class="img"><a class="ga-click" href="/sg/product/smart-plug/" data-vars-event-category="Top-Menu-Product-SmartPlug" data-vars-event-label="/sg/product/smart-plug/"><img src="/res/images/home/plug-nav.png" alt="Smart Plug"></a></span> <div class="info"> <div class="title"><a class="ga-click" href="/sg/product/smart-plug/" data-vars-event-category="Top-Menu-Product-SmartPlug" data-vars-event-label="/sg/product/smart-plug/">Smart Plug</a></div> <div class="desc"><a class="ga-click" href="/sg/product/smart-plug/" data-vars-event-category="Top-Menu-Product-SmartPlug" data-vars-event-label="/sg/product/smart-plug/"><p>Smart partner for small appliances</p> </a></div> </div> </div> </li> <li> <div class="wrapper"> <span class="img"><a class="ga-click" href="/sg/product/smart-camera/" data-vars-event-category="Top-Menu-Product-SmartCamera" data-vars-event-label="/sg/product/smart-camera/"><img src="/res/images/home/camera-nav.png" alt="Smart Camera"></a></span> <div class="info"> <div class="title"><a class="ga-click" href="/sg/product/smart-camera/" data-vars-event-category="Top-Menu-Product-SmartCamera" data-vars-event-label="/sg/product/smart-camera/">Smart Camera</a></div> <div class="desc"><a class="ga-click" href="/sg/product/smart-camera/" data-vars-event-category="Top-Menu-Product-SmartCamera" data-vars-event-label="/sg/product/smart-camera/"><p>See what matters most</p> </a></div> </div> </div> </li> <li> <div class="wrapper"> <span class="img"><a class="ga-click" href="/sg/product/smart-light-bulb/" data-vars-event-category="Top-Menu-Product-SmartLightBulb" data-vars-event-label="/sg/product/smart-light-bulb/"><img src="/res/images/home/bulb-nav.png" alt="Smart Light Bulb"></a></span> <div class="info"> <div class="title"><a class="ga-click" href="/sg/product/smart-light-bulb/" data-vars-event-category="Top-Menu-Product-SmartLightBulb" data-vars-event-label="/sg/product/smart-light-bulb/">Smart Light Bulb</a></div> <div class="desc"><a class="ga-click" href="/sg/product/smart-light-bulb/" data-vars-event-category="Top-Menu-Product-SmartLightBulb" data-vars-event-label="/sg/product/smart-light-bulb/"><p>Ideal brightness at your fingers</p> </a></div> </div> </div> </li> <li> <div class="wrapper"> <span class="img"><a class="ga-click" href="/sg/product/smart-hub/" data-vars-event-category="Top-Menu-Product-SmartHub" data-vars-event-label="/sg/product/smart-hub/"><img src="https://static.tp-link.com/upload/image-header/Overview_normal_20220720031559e.png" alt="Smart Hub"></a></span> <div class="info"> <div class="title"><a class="ga-click" href="/sg/product/smart-hub/" data-vars-event-category="Top-Menu-Product-SmartHub" data-vars-event-label="/sg/product/smart-hub/">Smart Hub</a></div> <div class="desc"><a class="ga-click" href="/sg/product/smart-hub/" data-vars-event-category="Top-Menu-Product-SmartHub" data-vars-event-label="/sg/product/smart-hub/"><p>Seamlessly connect everything</p> </a></div> </div> </div> </li> <li> <div class="wrapper"> <span class="img"><a class="ga-click" href="/sg/product/smart-sensor/" data-vars-event-category="Top-Menu-Product-SmartSensor" data-vars-event-label="/sg/product/smart-sensor/"><img src="https://static.tp-link.com/upload/image-header/Tapo-T100_EU_1.0_normal_20210927084305v.png" alt="Smart Sensor"></a></span> <div class="info"> <div class="title"><a class="ga-click" href="/sg/product/smart-sensor/" data-vars-event-category="Top-Menu-Product-SmartSensor" data-vars-event-label="/sg/product/smart-sensor/">Smart Sensor</a></div> <div class="desc"><a class="ga-click" href="/sg/product/smart-sensor/" data-vars-event-category="Top-Menu-Product-SmartSensor" data-vars-event-label="/sg/product/smart-sensor/"><p>Worry-free home automation</p> </a></div> </div> </div> </li> <li> <div class="wrapper"> <span class="img"><a class="ga-click" href="/sg/product/smart-switch/" data-vars-event-category="Top-Menu-Product-SmartSwitch" data-vars-event-label="/sg/product/smart-switch/"><img src="https://static.tp-link.com/upload/image-header/S200B_normal_20220707090549f.png" alt="Smart Switch"></a></span> <div class="info"> <div class="title"><a class="ga-click" href="/sg/product/smart-switch/" data-vars-event-category="Top-Menu-Product-SmartSwitch" data-vars-event-label="/sg/product/smart-switch/">Smart Switch</a></div> <div class="desc"><a class="ga-click" href="/sg/product/smart-switch/" data-vars-event-category="Top-Menu-Product-SmartSwitch" data-vars-event-label="/sg/product/smart-switch/"><p>More than just on and off</p> </a></div> </div> </div> </li> <li> <div class="wrapper"> <span class="img"><a class="ga-click" href="/sg/product/robot-vacuum/" data-vars-event-category="Top-Menu-Product-RobotVacuum" data-vars-event-label="/sg/product/robot-vacuum/"><img src="https://static.tp-link.com/upload/menu/Tapo-RV30-Plus(EU)1.0-R-Package_20221028092209u.png" alt="Robot Vacuum"></a></span> <div class="info"> <div class="title"><a class="ga-click" href="/sg/product/robot-vacuum/" data-vars-event-category="Top-Menu-Product-RobotVacuum" data-vars-event-label="/sg/product/robot-vacuum/">Robot Vacuum</a></div> <div class="desc"><a class="ga-click" href="/sg/product/robot-vacuum/" data-vars-event-category="Top-Menu-Product-RobotVacuum" data-vars-event-label="/sg/product/robot-vacuum/"><p>Everyday cleaning made easy</p> </a></div> </div> </div> </li> <li> <div class="wrapper"> <span class="img"><a class="ga-click" href="/sg/product/robot-vacuum-accessory/" data-vars-event-category="Top-Menu-Product-RobotVacuumAccessories" data-vars-event-label="/sg/product/robot-vacuum-accessory/"><img src="https://static.tapo.com/icon/Tapo_RVA100_UN_1.0_20230407054112.png" alt="Robot Vacuum Accessories"></a></span> <div class="info"> <div class="title"><a class="ga-click" href="/sg/product/robot-vacuum-accessory/" data-vars-event-category="Top-Menu-Product-RobotVacuumAccessories" data-vars-event-label="/sg/product/robot-vacuum-accessory/">Robot Vacuum Accessories</a></div> <div class="desc"><a class="ga-click" href="/sg/product/robot-vacuum-accessory/" data-vars-event-category="Top-Menu-Product-RobotVacuumAccessories" data-vars-event-label="/sg/product/robot-vacuum-accessory/"><p>Regular replacement for better cleaning</p> </a></div> </div> </div> </li> </ol> </div> </li> <li tabindex="0" > <a class="nav-title ga-click" href="/sg/news/" data-vars-event-category="Top-Menu-News" data-vars-event-label="/sg/news/"> <span class="medium">News</span> </a> </li> <li tabindex="0" > <a class="nav-title ga-click" href="/sg/about-us/tapo-story/" data-vars-event-category="Top-Menu-TapoStory" data-vars-event-label="/sg/about-us/tapo-story/"> <span class="medium">Tapo Story</span> </a> </li> <li tabindex="0" > <a class="nav-title ga-click" href="/sg/tapocare/" data-vars-event-category="Top-Menu-TapoCare" data-vars-event-label="/sg/tapocare/"> <span class="medium">Tapo Care</span> </a> </li> </ol> </nav> <form class="search-btn-group" action="/sg/search/"> <div class="icon-back-wrapper"><div class="icon icon-back"> </div></div> <div class="search-input-group"> <label> <input type="text" class="input-search" id="header-search-input" placeholder=" SEARCH" autocomplete="off" maxlength="500" name="q" aria-label="search-input" required> </label> <input type="hidden" name="t"> <button type="submit" class="icon icon-search-input" aria-label="search"> </button> </div> </form> <label for="header-search-input" class="icon icon-search ga-click" data-vars-event-category="Top-Search"> </label> </div> </div> </header>     <div class="support-banner"> <h1 class="support-welcome-title bold">Welcome to Tapo Support</h1> <p class="support-welcome-desc regular">Please enter the key words of your question</p> <form class="search-input-group" action="/sg/search/"> <button type="submit" class="icon search-icon"></button> <input type="text" id="search-input" placeholder="Search for help" autocomplete="off" maxlength="500" name="q" autofocus="autofocus" tabindex="2"> <input type="hidden" name="t" value="product"> <button type="submit" class="search-btn medium">SEARCH</button> </form> </div> <div class="support-answers support-section"> <h2 class="support-title"><span class="title">Popular Answers</span></h2> <div class="support-content"> <ul class="popular-answers-list"> <li> <a href="/sg/faq/34/" target="_blank"><span>How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol</span></a> </li> <li> <a href="/sg/faq/32/" target="_blank"><span>What features does Tapo smart plug and Tapo smart switch support?</span></a> </li> <li> <a href="/sg/faq/31/" target="_blank"><span>What should I do if I fail to configure the Tapo Smart Plug?</span></a> </li> <li> <a href="/sg/faq/30/" target="_blank"><span>How to factory reset the Tapo or Kasa smart plug</span></a> </li> <li> <a href="/sg/faq/29/" target="_blank"><span>How to avoid noise when monitoring the sound from Tapo camera</span></a> </li> <li> <a href="/sg/faq/27/" target="_blank"><span>How can I find the IP address of my Tapo&Kasa camera</span></a> </li> <li> <a href="/sg/faq/26/" target="_blank"><span>How can I view continuous recordings of Tapo&Kasa cameras on the Tapo app?</span></a> </li> <li> <a href="/sg/faq/25/" target="_blank"><span>What should I do if the video image is upside down on my Tapo or Kasa Camera?</span></a> </li> <li> <a href="/sg/faq/24/" target="_blank"><span>What can I do if I can’t find my Tapo camera on Tapo APP?</span></a> </li> <li> <a href="/sg/faq/22/" target="_blank"><span>Where can I find detection recordings of Tapo&Kasa cameras on the Tapo app?</span></a> </li> </ul> <div class="popular-answers-see-more"> <a href="/sg/faq/" target="_blank">See More >></a> </div> </div> </div> <div class="support-app support-section"> <h2 class="support-title"><span class="title">One Tap to Download the Free App</span></h2> <p class="desc">Put everything you need at the tip of your fingers</p> <div class="support-content"> <ul class="app-info"> <li> <div class="content"> <div class="app-info-title">Tapo App</div> <div class="app-imgcontent"> <div class="qrcode"> <img src="/res/images/qrcode/tapo-app.png" alt="QR Code"> </div> <div class="icon"> <img src="/res/images/icons/app-tapo.png" alt="App"> </div> <div class="info"> <div class="ios"> <a href="https://itunes.apple.com/app/id1472718009"> <img src="/res/images/app/ios_en.svg" alt="App IOS"> </a> </div> <div class="android"> <a href="https://play.google.com/store/apps/details?id=com.tplink.iot"> <img src="/res/images/app/android_en.png" alt="App Android"> </a> </div> </div> </div> </div> </li> </ul> </div> </div> <div class="support-doc support-section section-swiper" id="documentation"> <h2 class="support-title"><span class="title">Documentation</span></h2> <div class="swiper-container"> <ul class="support-content swiper-wrapper"> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-camera/tapo-d210/"> <img src="https://static.tp-link.com/upload/image-header/01_normal_20240605225345w.png" alt="Tapo Video Doorbell Camera"> </a> </div> <div class="text"> <span class="title">Tapo Video Doorbell Camera</span> <span class="desc">Tapo D210</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/manual/2024/202411/20241118/1910013853_Tapo D210_UG_V1.pdf" class="download" target="_blank">Tapo D210(US)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202410/20241011/Tapo D210 & TD21 & TDB21 1.0_Datasheet.pdf" class="download" target="_blank">Tapo D210(US)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum/tapo-rv30-max-plus/"> <img src="https://static.tp-link.com/upload/image-header/listpage_compress_normal_20240808012048s.png" alt="5300Pa Hyper Suction Robot Vacuum & Mop + Smart Auto-Empty Dock"> </a> </div> <div class="text"> <span class="title">5300Pa Hyper Suction Robot Vacuum & Mop + Smart Auto-Empty Dock</span> <span class="desc">Tapo RV30 Max Plus</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202407/20240725/Tapo RV30 Max Plus_1.0_Datasheet.pdf" class="download" target="_blank">Tapo RV30 Max Plus_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum/tapo-rv20-mop-plus/"> <img src="https://static.tp-link.com/upload/image-header/overview_normal_20230922095252s.png" alt="MagSlim™ LiDAR Navigation Robot Vacuum & Mop+ Smart Auto-Empty Dock"> </a> </div> <div class="text"> <span class="title">MagSlim™ LiDAR Navigation Robot Vacuum & Mop+ Smart Auto-Empty Dock</span> <span class="desc">Tapo RV20 Mop Plus</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2023/202307/20230718/Tapo RV20 Mop Plus_1.0_Datasheet.pdf" class="download" target="_blank">Tapo RV20 Mop Plus_V1_Datasheet</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202401/20240125/Tapo RVA Series_Datasheet.pdf" class="download" target="_blank">Tapo RVA Series_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum/tapo-rv20-mop/"> <img src="https://static.tp-link.com/upload/image-header/RV20-Mop-overview_normal_20241227020110p.png" alt="MagSlim™ LiDAR Navigation Robot Vacuum & Mop"> </a> </div> <div class="text"> <span class="title">MagSlim™ LiDAR Navigation Robot Vacuum & Mop</span> <span class="desc">Tapo RV20 Mop</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202401/20240125/Tapo RVA Series_Datasheet.pdf" class="download" target="_blank">Tapo RVA Series_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum-accessory/tapo-rva400/"> <img src="https://static.tp-link.com/upload/image-header/Tapo_RVA400_UN_1.0_normal_20230330021112r.png" alt="Tapo Robot Vacuum Magnetic Boundary Strip"> </a> </div> <div class="text"> <span class="title">Tapo Robot Vacuum Magnetic Boundary Strip</span> <span class="desc">Tapo RVA400</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202401/20240125/Tapo RVA Series_Datasheet.pdf" class="download" target="_blank">Tapo RVA Series_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum-accessory/tapo-rva300/"> <img src="https://static.tp-link.com/upload/image-header/Tapo_RVA300_UN_1.0_normal_20230330020803b.png" alt="Tapo Robot Vacuum Washable Mop Cloth"> </a> </div> <div class="text"> <span class="title">Tapo Robot Vacuum Washable Mop Cloth</span> <span class="desc">Tapo RVA300</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202401/20240125/Tapo RVA Series_Datasheet.pdf" class="download" target="_blank">Tapo RVA Series_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum-accessory/tapo-rva200/"> <img src="https://static.tp-link.com/upload/image-header/Tapo_RVA200_UN_1.0_normal_20230330020558k.png" alt="Tapo Robot Vacuum Disposable Dust Bag"> </a> </div> <div class="text"> <span class="title">Tapo Robot Vacuum Disposable Dust Bag</span> <span class="desc">Tapo RVA200</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202401/20240125/Tapo RVA Series_Datasheet.pdf" class="download" target="_blank">Tapo RVA Series_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum-accessory/tapo-rva101/"> <img src="https://static.tp-link.com/upload/image-header/Tapo_RVA101_UN_1.0_normal_20230330015745c.png" alt="Tapo Robot Vacuum Replacement Kit"> </a> </div> <div class="text"> <span class="title">Tapo Robot Vacuum Replacement Kit</span> <span class="desc">Tapo RVA101</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202401/20240125/Tapo RVA Series_Datasheet.pdf" class="download" target="_blank">Tapo RVA Series_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum-accessory/tapo-rva100/"> <img src="https://static.tp-link.com/upload/image-header/Tapo_RVA100_UN_1.0_normal_20230330015104d.png" alt="Tapo Robot Vacuum Replacement Kit"> </a> </div> <div class="text"> <span class="title">Tapo Robot Vacuum Replacement Kit</span> <span class="desc">Tapo RVA100</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202401/20240125/Tapo RVA Series_Datasheet.pdf" class="download" target="_blank">Tapo RVA Series_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-camera/tapo-c500/"> <img src="https://static.tp-link.com/upload/image-header/Tapo_C500_EU_1.0_overview_normal_20230413025614w.png" alt="Outdoor Pan/Tilt Security WiFi Camera"> </a> </div> <div class="text"> <span class="title">Outdoor Pan/Tilt Security WiFi Camera</span> <span class="desc">Tapo C500</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202403/20240319/Tapo C500 1.0&1.8_Datasheet.pdf" class="download" target="_blank">Tapo C500_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum/tapo-rv10-lite/"> <img src="https://static.tp-link.com/upload/image-header/overview_normal_20230207083137f.png" alt="Robot Vacuum"> </a> </div> <div class="text"> <span class="title">Robot Vacuum</span> <span class="desc">Tapo RV10 Lite</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202401/20240125/Tapo RVA Series_Datasheet.pdf" class="download" target="_blank">Tapo RVA Series_Datasheet</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2023/202303/20230309/Tapo RV10 Lite(UN)1.0_Datasheet.pdf" class="download" target="_blank">Tapo RV10 Lite(UN)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum/tapo-rv10/"> <img src="https://static.tp-link.com/upload/image-header/overview_normal_20230207083056g.png" alt="Robot Vacuum & Mop"> </a> </div> <div class="text"> <span class="title">Robot Vacuum & Mop</span> <span class="desc">Tapo RV10</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202401/20240125/Tapo RVA Series_Datasheet.pdf" class="download" target="_blank">Tapo RVA Series_Datasheet</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2023/202303/20230309/Tapo RV10(UN)1.0_Datasheet.pdf" class="download" target="_blank">Tapo RV10(UN)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum/tapo-rv10-plus/"> <img src="https://static.tp-link.com/upload/image-header/overview_normal_20230207083118f.png" alt="Robot Vacuum & Mop + Smart Auto-Empty Dock"> </a> </div> <div class="text"> <span class="title">Robot Vacuum & Mop + Smart Auto-Empty Dock</span> <span class="desc">Tapo RV10 Plus</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202401/20240125/Tapo RVA Series_Datasheet.pdf" class="download" target="_blank">Tapo RVA Series_Datasheet</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2023/202303/20230309/Tapo RV10 Plus(EU)1.0_Datasheet.pdf" class="download" target="_blank">Tapo RV10 Plus(EU)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum/tapo-rv30/"> <img src="https://static.tp-link.com/upload/image-header/01_normal_20230110083754z.png" alt="LiDAR Navigation Robot Vacuum & Mop"> </a> </div> <div class="text"> <span class="title">LiDAR Navigation Robot Vacuum & Mop</span> <span class="desc">Tapo RV30</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202401/20240125/Tapo RVA Series_Datasheet.pdf" class="download" target="_blank">Tapo RVA Series_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/robot-vacuum/tapo-rv30-plus/"> <img src="https://static.tp-link.com/upload/image-header/01_normal_20231009075224h.png" alt="LiDAR Navigation Robot Vacuum & Mop + Smart Auto-Empty Dock"> </a> </div> <div class="text"> <span class="title">LiDAR Navigation Robot Vacuum & Mop + Smart Auto-Empty Dock</span> <span class="desc">Tapo RV30 Plus</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202401/20240125/Tapo RVA Series_Datasheet.pdf" class="download" target="_blank">Tapo RVA Series_Datasheet</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2023/202305/20230524/Tapo RV30 Plus(EU)1.0_Datasheet.pdf" class="download" target="_blank">Tapo RV30 Plus(EU)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-camera/tapo-c420s2/"> <img src="https://static.tp-link.com/upload/image-header/C420-CMYK_2-pack-low_normal_20230423024643o.png" alt="Smart Wire-Free Security Camera System, 2-Camera System"> </a> </div> <div class="text"> <span class="title">Smart Wire-Free Security Camera System, 2-Camera System</span> <span class="desc">Tapo C420S2</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/manual/2022/202212/20221229/1910013237_Tapo C420S2(EU&US)_UG_V1.pdf" class="download" target="_blank">Tapo C420S2(US)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2024/202404/20240401/Tapo C420S1&S2&S4 1.0&1.6&1.20&1.26_Datasheet.pdf" class="download" target="_blank">Tapo C420S2_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-light-bulb/tapo-l930-5/"> <img src="https://static.tp-link.com/upload/image-header/Tapo_L930-5_overview_normal_20220801110823v.png" alt="Smart Wi-Fi Light Strip, Multicolor"> </a> </div> <div class="text"> <span class="title">Smart Wi-Fi Light Strip, Multicolor</span> <span class="desc">Tapo L930-5</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/manual/2025/202502/20250210/7106511513_Tapo L920(EU)1.20（31 Languages）_QIG_V1.pdf" class="download" target="_blank">Tapo L930(EU)_V1_Quick Installation Guide(31 Languages)</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2022/202206/20220624/Tapo L930-5(EU)1.0&(US)1.0&1.8_Datasheet.pdf" class="download" target="_blank">Tapo L930-5(EU)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-light-bulb/tapo-l920-5/"> <img src="https://static.tp-link.com/upload/image-header/Tapo-L920-5_overview_normal_20211028062846c.png" alt="Smart Wi-Fi Light Strip, Multicolor"> </a> </div> <div class="text"> <span class="title">Smart Wi-Fi Light Strip, Multicolor</span> <span class="desc">Tapo L920-5</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/manual/2022/202206/20220623/1910013210_Tapo L920_UG_V1.pdf" class="download" target="_blank">Tapo L920(EU)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/upload/manual/2025/202502/20250210/7106511513_Tapo L920(EU)1.20（31 Languages）_QIG_V1.pdf" class="download" target="_blank">Tapo L920(EU)_V1_Quick Installation Guide(31 Languages)</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2022/202206/20220624/Tapo L920-5(EU)1.0&(US)1.0&1.8_Datasheet.pdf" class="download" target="_blank">Tapo L920-5(EU)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-light-bulb/tapo-l900-10/"> <img src="https://static.tp-link.com/upload/image-header/Tapo-L900-10_normal_20220120014637d.png" alt="Smart Wi-Fi Light Strip"> </a> </div> <div class="text"> <span class="title">Smart Wi-Fi Light Strip</span> <span class="desc">Tapo L900-10</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/manual/2025/202502/20250210/7106511513_Tapo L920(EU)1.20（31 Languages）_QIG_V1.pdf" class="download" target="_blank">Tapo L900(EU)_V1_Quick Installation Guide(31 Languages)</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2022/202201/20220107/Tapo L900-10(EU&US)1.0&1.8 datasheet.pdf" class="download" target="_blank">Tapo L900-10(EU)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-light-bulb/tapo-l900-5/"> <img src="https://static.tp-link.com/upload/image-header/图片1_normal_20241226085204y.png" alt="Smart Wi-Fi Light Strip"> </a> </div> <div class="text"> <span class="title">Smart Wi-Fi Light Strip</span> <span class="desc">Tapo L900-5</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/manual/2022/202206/20220623/1910013213_Tapo L900-5(EU)_UG_V1.pdf" class="download" target="_blank">Tapo L900-5(EU)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/upload/manual/2025/202502/20250210/7106511513_Tapo L920(EU)1.20（31 Languages）_QIG_V1.pdf" class="download" target="_blank">Tapo L900(EU)_V1_Quick Installation Guide(31 Languages)</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2022/202201/20220107/Tapo L900-5(EU)1.0 datasheet.pdf" class="download" target="_blank">Tapo L900-5(EU)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-camera/tapo-c320ws/"> <img src="https://static.tp-link.com/upload/image-header/TapoC320WS_EU_1.0_01_normal_20210806074325p.png" alt="Outdoor Security Wi-Fi Camera"> </a> </div> <div class="text"> <span class="title">Outdoor Security Wi-Fi Camera</span> <span class="desc">Tapo C320WS</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/manual/2022/202212/20221229/7106509924_Tapo C310 & C320WS QIG_V1-1024.pdf" class="download" target="_blank">Tapo C320WS(KR)_V1_Quick Installation Guide</a></li> <li><a href="https://static.tp-link.com/upload/manual/2023/202305/20230517/1910013122_Tapo C320WS(EU&US)1.0_UG_V1.pdf" class="download" target="_blank">Tapo C320WS(EU)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/2021/202105/20210526/Tapo C320WS(EU)1.0_Datasheet.pdf" class="download" target="_blank">Tapo C320WS(EU)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-plug/tapo-p110/"> <img src="https://static.tp-link.com/upload/image-header/Overview_normal_20210910082158d.png" alt="Mini Smart Wi-Fi Socket, Energy Monitoring"> </a> </div> <div class="text"> <span class="title">Mini Smart Wi-Fi Socket, Energy Monitoring</span> <span class="desc">Tapo P110</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/manual/2022/202208/20220803/1910013035_Tapo P110(EU)_UG_V1[4].pdf" class="download" target="_blank">Tapo P110(UK)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/upload/manual/2023/202310/20231016/7106510181_Tapo P110(2-pack)(EU)1.0（24Langauges）_QIG_70X96_New VI_V2.pdf" class="download" target="_blank">Tapo P110(EU)_V1_Quick Installation Guide(24 Languages)</a></li> <li><a href="https://static.tp-link.com/2021/202105/20210526/Tapo P110(UK)1.0 datasheet.pdf" class="download" target="_blank">Tapo P110(UK)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-camera/tapo-c110/"> <img src="https://static.tp-link.com/Tapo_C100_EU_1.0_Spotlight_2002_Eglish_01_normal_1616644148823e.png" alt="Home Security Wi-Fi Camera"> </a> </div> <div class="text"> <span class="title">Home Security Wi-Fi Camera</span> <span class="desc">Tapo C110</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/manual/2022/202211/20221111/1910013080_Tapo C110(EU)1.0_UG_V1.pdf" class="download" target="_blank">Tapo C110(EU)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/upload/manual/2023/202308/20230804/7106509387_Tapo C110(EU)_QIG_V1.pdf" class="download" target="_blank">Tapo C110(EU)_V1_Quick Installation Guide</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-light-bulb/tapo-l510e/"> <img src="https://static.tp-link.com/L510E-Overview-01_normal_1586306750423u.png" alt="Tapo L510E"> </a> </div> <div class="text"> <span class="title">Tapo L510E</span> <span class="desc">Tapo L510E</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/manual/2022/202205/20220517/1910013196_Tapo L510&L530_UG_V1.pdf" class="download" target="_blank">Tapo L510E(US)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2022/202201/20220107/Tapo L510E(EU)1.0 datasheet.pdf" class="download" target="_blank">Tapo L510E(EU)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-camera/tapo-c210/"> <img src="https://static.tp-link.com/1_normal_1616234961230y.png" alt="Pan/Tilt Home Security Wi-Fi Camera"> </a> </div> <div class="text"> <span class="title">Pan/Tilt Home Security Wi-Fi Camera</span> <span class="desc">Tapo C210</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/manual/2023/202302/20230202/1910013069_Tapo C210(EU)1.0_UG_V1.pdf" class="download" target="_blank">Tapo C210(EU)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/upload/manual/2023/202302/20230201/7106509386_Tapo C210(EU)_QIG_V1.pdf" class="download" target="_blank">Tapo C210(EU)_V1_Quick Installation Guide</a></li> <li><a href="https://static.tp-link.com/2021/202102/20210205/Tapo C210(EU)1.0_Datasheet.pdf" class="download" target="_blank">Tapo C210(EU)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-plug/tapo-p100-(4-pack)/"> <img src="https://static.tp-link.com/Tapo_P100_4pack_1000-1000px(UK)_normal_1587883468599d.png" alt="Mini Smart Wi-Fi Socket"> </a> </div> <div class="text"> <span class="title">Mini Smart Wi-Fi Socket</span> <span class="desc">Tapo P100 (4-pack)</span> <ul class="download"> <li><a href="https://static.tp-link.com/2020/202007/20200713/1910012639_Tapo P100_UG_V1.pdf" class="download" target="_blank">Tapo P100(UK)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/2021/202102/20210205/Tapo P100(UK)1.0 datasheet.pdf" class="download" target="_blank">Tapo P100(UK)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-plug/tapo-p100-(2-pack)/"> <img src="https://static.tp-link.com/Tapo_P100_2pack_1000-1000px(UK)_normal_1587883041284j.png" alt="Mini Smart Wi-Fi Socket"> </a> </div> <div class="text"> <span class="title">Mini Smart Wi-Fi Socket</span> <span class="desc">Tapo P100 (2-pack)</span> <ul class="download"> <li><a href="https://static.tp-link.com/2020/202007/20200713/1910012639_Tapo P100_UG_V1.pdf" class="download" target="_blank">Tapo P100(UK)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/2021/202102/20210205/Tapo P100(UK)1.0 datasheet.pdf" class="download" target="_blank">Tapo P100(UK)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-light-bulb/tapo-l530e/"> <img src="https://static.tp-link.com/upload/image-header/L530E_normal_20241121022015l.png" alt="Smart Wi-Fi Light Bulb, Multicolor"> </a> </div> <div class="text"> <span class="title">Smart Wi-Fi Light Bulb, Multicolor</span> <span class="desc">Tapo L530E</span> <ul class="download"> <li><a href="https://static.tp-link.com/upload/manual/2025/202502/20250210/7106511517_Tapo L530E(EU)（25 Languages）_QIG_V1.pdf" class="download" target="_blank">Tapo L530E_V1_Quick Installation Guide(25 Languages)</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2022/202201/20220107/Tapo L530E(EU)1.0_Datasheet.pdf" class="download" target="_blank">Tapo L530E(EU)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-camera/tapo-c310/"> <img src="https://static.tp-link.com/upload/image-header/Tapo_C310_EU_1_normal_20241121071156h.png" alt="Outdoor Security Wi-Fi Camera"> </a> </div> <div class="text"> <span class="title">Outdoor Security Wi-Fi Camera</span> <span class="desc">Tapo C310</span> <ul class="download"> <li><a href="https://static.tp-link.com/manual/2021/202107/20210702/1910012890_Tapo C310(EU)_UG_V1.pdf" class="download" target="_blank">Tapo C310(EU)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/upload/manual/2022/202205/20220507/7106509515_Tapo C310(EU)_QIG_V1.pdf" class="download" target="_blank">Tapo C310(EU)_V1_Quick Installation Guide</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-camera/tc70/"> <img src="https://static.tp-link.com/List-Page_normal_1600141439663y.png" alt="Pan/Tilt Home Security Wi-Fi Camera"> </a> </div> <div class="text"> <span class="title">Pan/Tilt Home Security Wi-Fi Camera</span> <span class="desc">TC70</span> <ul class="download"> <li><a href="https://static.tp-link.com/2020/202011/20201113/7106508785_Tapo C200_QIG_V1.pdf" class="download" target="_blank">TC70(EU)_V1_Quick Installation Guide</a></li> <li><a href="https://static.tp-link.com/2020/202009/20200915/1910012835_TC70(EU)_UG_V1.pdf" class="download" target="_blank">TC70(EU)_V1_User Guide</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-camera/tc60/"> <img src="https://static.tp-link.com/Tapo_TC60_EU_1.0_2002_Eglish_01_normal_1600140952737h.jpg" alt="Home Security Wi-Fi Camera"> </a> </div> <div class="text"> <span class="title">Home Security Wi-Fi Camera</span> <span class="desc">TC60</span> <ul class="download"> <li><a href="https://static.tp-link.com/2020/202011/20201113/7106508784_Tapo C100_QIG_V1.pdf" class="download" target="_blank">TC60(EU)_V1_Quick Installation Guide</a></li> <li><a href="https://static.tp-link.com/2020/202009/20200929/1910012907_TC60(EU)_UG_V1.pdf" class="download" target="_blank">TC60(EU)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2021/202111/20211105/TC60(EU)1.0_Datasheet.pdf" class="download" target="_blank">TC60(EU)_V1_Datasheet</a></li> </ul> </div> </div> </li> <li class="swiper-slide"> <div class="content"> <div class="img"> <a href="/sg/product/smart-camera/tapo-c100/"> <img src="https://static.tp-link.com/Tapo-c100-1_normal_1578554726168e.png" alt="Home Security Wi-Fi Camera"> </a> </div> <div class="text"> <span class="title">Home Security Wi-Fi Camera</span> <span class="desc">Tapo C100</span> <ul class="download"> <li><a href="https://static.tp-link.com/2020/202011/20201113/7106508784_Tapo C100_QIG_V1.pdf" class="download" target="_blank">Tapo C100(EU)_V1_Quick Installation Guide</a></li> <li><a href="https://static.tp-link.com/2021/202102/20210210/1910012939_Tapo C100_UG_V1.pdf" class="download" target="_blank">Tapo C100(EU)_V1_User Guide</a></li> <li><a href="https://static.tp-link.com/upload/product-overview/2021/202111/20211105/Tapo C100(EU&US)1.0_Datasheet.pdf" class="download" target="_blank">Tapo C100(EU)_V1_Datasheet</a></li> </ul> </div> </div> </li> </ul> </div> <div class="swiper-pagination swiper-pagination-black"></div> <div class="swiper-button-prev swiper-button 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Tapo L5301E, Tapo L530E, Tapo L535E, Tapo L550, Tapo L900-10, Tapo L900-20, Tapo L920-10, Tapo L920-5, Tapo L930-10, Tapo L930-5, Tapo P100, Tapo P105, Tapo P110, Tapo P115</p> </div> </li> <li class="swiper-slide"> <div class="video-iframe"> <a class="tapo-video" target="_blank" href="https://www.youtube-nocookie.com/embed/pqnUb_2053s" style="background-image:url(https://img.youtube.com/vi/pqnUb_2053s/sddefault.jpg);"></a> </div> <div class="video-desc"> <h3>Quick Tips: How to Link your TP-Link Tapo Account to Google Assistant </h3> <p>Tapo C100, Tapo C110, Tapo C120, Tapo C200, Tapo C210, Tapo C220, Tapo C310, Tapo C320WS, Tapo C325WB, Tapo C420, Tapo C420S2, Tapo C720, Tapo L510B, Tapo L510E, Tapo L520E, Tapo L5301E, Tapo L530B, Tapo L530E, Tapo L535E, Tapo L550, Tapo L900-10, Tapo L900-20, Tapo L900-5, Tapo L920-10, Tapo L920-5, Tapo L930-10, Tapo L930-5, Tapo P100, Tapo P105, Tapo P110, Tapo P115</p> </div> </li> </ul> </div> <div class="swiper-pagination 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With this GPL Code-Center TP-Link provides for a free download of copies of the respective machine-readable source code of the software which is subject to the GPL and contained in TP-Link products. The respective programs are distributed WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the respective GNU General Public License for more details.</p> <p>Please chose your model and version of your TP-Link product from the below list in order to download the source code. You can review, print and download the respective GPL license terms <a href="https://static.tp-link.com/resources/document/GPL%20License%20Terms.pdf">here</a>.</p> <p>If you are of the opinion that TP-Link should offer further source code subject to the GPL, please contact us under <a class="nowrap" href="mailto:GPL@tp-link.com">GPL@tp-link.com</a>.</p> </div> <div class="gpl-link"> <a href="https://static.tp-link.com/resources/gpl/camera_slp_realtek_c200.tar.bz2" target="_blank">Tapo C200(EU)_V1_GPL</a> </div> </div> </div> <div class="support-contact-us support-section" id="contact-us"> <h2 class="support-title"><span class="title">Contact Us</span></h2> <ul class="support-content content"> <li> <div class="content-item"> <div class="icon"> <img src="/res/images/icons/border-email.svg" alt="Email"> </div> <div class="title">Email Us</div> <div class="contact"><a href="mailto:sales.sg@tp-link.com">sales.sg@tp-link.com</a></div> <div class="info">Ask questions or provide feedback by email</div> </div> </li> <li> <div class="content-item"> <div class="icon"> <img src="/res/images/icons/border-hotline.svg" alt="Phone"> </div> <div class="title">Hotline</div> <div class="contact">65 6512 9250</div> <div class="info">(Monday to Friday: 9am to 5pm, Saturday: 9am to 12pm)</div> </div> </li> </ul> </div>   <footer id="tapo-footer"> <div class="tapo-content"> <div class="tapo-footer-left"> <ol> <li> <dl> <dt>ABOUT US</dt> <dd> <a class="ga-click" href="/sg/about-us/tapo-story/" data-vars-event-category="Bottom-Menu-TapoStory" data-vars-event-label="/sg/about-us/tapo-story/">Tapo Story</a> </dd> <dd> <a class="ga-click" href="https://privacy.tp-link.com/web/official/privacy-policy?region=SG" target="_blank" data-vars-event-category="Bottom-Menu-Privacy" data-vars-event-label="https://privacy.tp-link.com/web/official/privacy-policy?region=SG">Privacy</a> </dd> <dd> <a class="ga-click" href="https://privacy.tp-link.com/web/official/terms-of-use?region=SG" target="_blank" data-vars-event-category="Bottom-Menu-TermOfUse" data-vars-event-label="https://privacy.tp-link.com/web/official/terms-of-use?region=SG">Terms of Use</a> </dd> <dd> <a class="ga-click" href="/sg/tapocare/" target="_blank" data-vars-event-category="Bottom-Menu-TapoCare" data-vars-event-label="/sg/tapocare/">Tapo Care</a> </dd> </dl> </li> <li> <dl> <dt>Press</dt> <dd> <a class="ga-click" href="/sg/news/" data-vars-event-category="Bottom-Menu-News" data-vars-event-label="/sg/news/">News</a> </dd> </dl> </li> <li> <dl> <dt>Product</dt> <dd> <a class="ga-click" href="/sg/product/smart-plug/" data-vars-event-category="Bottom-Menu-Product-SmartPlug" data-vars-event-label="/sg/product/smart-plug/">Smart Plug</a> </dd> <dd> <a class="ga-click" href="/sg/product/smart-camera/" data-vars-event-category="Bottom-Menu-Product-SmartCamera" data-vars-event-label="/sg/product/smart-camera/">Smart Camera</a> </dd> <dd> <a class="ga-click" href="/sg/product/smart-light-bulb/" data-vars-event-category="Bottom-Menu-Product-SmartLightBulb" data-vars-event-label="/sg/product/smart-light-bulb/">Smart Light Bulb</a> </dd> <dd> <a class="ga-click" href="/sg/product/smart-hub/" data-vars-event-category="Bottom-Menu-Product-SmartHub" data-vars-event-label="/sg/product/smart-hub/">Smart Hub</a> </dd> <dd> <a class="ga-click" href="/sg/product/smart-sensor/" data-vars-event-category="Bottom-Menu-Product-SmartSensor" data-vars-event-label="/sg/product/smart-sensor/">Smart Sensor</a> </dd> <dd> <a class="ga-click" href="/sg/product/smart-switch/" data-vars-event-category="Bottom-Menu-Product-SmartSwitch" data-vars-event-label="/sg/product/smart-switch/">Smart Switch</a> </dd> <dd> <a class="ga-click" href="/sg/product/robot-vacuum/" data-vars-event-category="Bottom-Menu-Product-RobotVacuum" data-vars-event-label="/sg/product/robot-vacuum/">Robot Vacuum</a> </dd> <dd> <a class="ga-click" href="/sg/product/robot-vacuum-accessory/" data-vars-event-category="Bottom-Menu-Product-RobotVacuumAccessories" data-vars-event-label="/sg/product/robot-vacuum-accessory/">Robot Vacuum Accessories</a> </dd> </dl> </li> </ol> <div class="location"> <a class="ga-click" href="/sg/choose-your-location/" data-vars-event-category="Bottom-Choose-Location" data-vars-event-label="/sg/choose-your-location/"> <span class="site-name">Singapore</span> <span class="line">|</span> <span class="site-lang">English</span> </a> </div> </div> </div> </footer> <div class="copy-right-wrapper"> <div class="tapo-content"> <div class="tapo-copyright"> Copyright © 2025 TP-LINK CORPORATION PTE. LTD. All rights reserved. </div> <a class="tapo-tplink ga-click" href="https://www.tp-link.com" target="_blank" rel="noopener" data-vars-event-category="Bottom-TPLink" data-vars-event-label="https://www.tp-link.com"><img src="/res/images/icons/tp-logo.svg" alt="TP-LINK"></a> </div> </div> <div style="display:none"> <div class="tapo-cookie-tpl"> <div class="w-container"> <div class="tapo-cookie-left"> <p>We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read <a href="https://privacy.tp-link.com/web/official/privacy-policy?region=US">our Privacy Policy</a>.</p> </div> <div class="tapo-cookie-right"> <span class="tapo-cookie-btn tapo-cookie-choose">Cookie Settings</span> <span class="tapo-cookie-btn tapo-cookie-accept-all active">Accept All Cookies</span> </div> </div> </div> <div class="tapo-cookie-dialog-tpl"> <div class="tapo-cookie-title"><p>We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read <a href="https://privacy.tp-link.com/web/official/privacy-policy?region=US">our Privacy Policy</a>.</p></div> <div class="tapo-cookie-item" data-name="tapo_privacy_base"> <i class="checkbox checked" style="display:none"></i> <div class="checkbox-text"> <p class="tapo-cookie-item-title">Basic Cookies</p> <p><p>These cookies are necessary for the website to function and cannot be deactivated in your systems.</p></p> <div class="tapo-cookie-item-detail"> <div class="tapo-cookie-item-list"> <p class="tapo-cookie-item-list-title">Tapo</p> <p class="tapo-cookie-item-list-detail">JSESSIONID, tapo_privacy_base, tapo_privacy_marketing,tapo_top-banner, tapo_popup-right-bottom, tapo_popup-right-middle, tapo_popup-center, tapo_popup-bottom</p> </div> <div class="tapo-cookie-item-list"> <p class="tapo-cookie-item-list-title">Youtube</p> <p class="tapo-cookie-item-list-detail">id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ</p> </div> </div> </div> </div> <div class="tapo-cookie-item" data-name="tapo_privacy_marketing"> <i class="checkbox"></i> <div class="checkbox-text"> <p class="tapo-cookie-item-title">Analysis and Marketing Cookies</p> <p>Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.</p> <p>The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.</p> <div class="tapo-cookie-item-detail"> <div class="tapo-cookie-item-list"> <p class="tapo-cookie-item-list-title">Google Analytics & Google Tag Manager & Google Optimize</p> <p class="tapo-cookie-item-list-detail">_gid, _ga_ <container-id>, _ga, _gat_gtag_ </container-id> </p> </div> <div class="tapo-cookie-item-list"> <p class="tapo-cookie-item-list-title">Crazy Egg</p> <p class="tapo-cookie-item-list-detail">cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs</p> </div> </div> </div> </div> <div class="tapo-cookie-submit"> <button class="tapo-cookie-btn tapo-cookie-accept-all active">Accept All Cookies</button> <button class="tapo-cookie-btn tapo-cookie-save">Save Settings</button> </div> </div> </div> <div class="tapo-bottom-fixed-group"> </div>   <script src="/res/js/hack/bodyScrollLock.min.js"></script> <script src="/res/js/main.js?v=20250123"></script> <script> typeof tapo != 'undefined' && tapo.fixedView.add({ position: 'right-middle', dom: '<script src="/res/diff/en/widgets/consumer-survey/script.js?20230131"><\/script>', urls: [ /\/en\//, /\/uk\/product\/smart-camera\//, /\/au\/product\/smart-camera\//, /\/us\/product\/smart-camera\//, /\/es\/product\/smart-camera\//, /\/ru\/product\/smart-camera\//, /\/de\/product\/smart-camera\//, /\/sg\/product\/smart-camera\// ], excludeUrls: [ /\/app\//, /app=/ ], expire: new Date(2023,1,19,23,59,0) }); typeof tapo != 'undefined' && tapo.fixedView.add({ position: 'right-bottom', dom: '<script src="/res/diff/de/widgets/link/script.js?20240315"><\/script>', cookieName: 'tapo_popup-right-bottom', urls: [ /\/de\// ], excludeUrls: [ /\/app\//, /app=/ ] }); typeof tapo != 'undefined' && tapo.fixedView.add({ position: 'right-bottom', dom: '<script src="/res/diff/de/widgets/tapo-store/script.js?20240926"><\/script>', cookieName: 'tapo_popup-right-bottom', expire: new Date(2024,10,1,0,0,0), urls: [ /\/de\// ], excludeUrls: [ /\/app\//, /app=/ ] }); typeof tapo != 'undefined' && tapo.fixedView.add({ position: 'right-bottom', dom: '<script src="/res/diff/us/widgets/fifth-anniversary/script.js?20240903"><\/script>', cookieName: 'tapo_popup-right-bottom', expire: new Date(2024,8,7,0,0,0), urls: [ /\/us\// ], excludeUrls: [ /\/app\//, /app=/ ] }); typeof tapo != 'undefined' && tapo.fixedView.add({ position: 'right-bottom', dom: '<script src="/res/diff/de/widgets/20250217-promotion/script.js?20250217"><\/script>', cookieName: 'tapo_popup-right-bottom', startTime: new Date(2025,1,17,0,0,0), expire: new Date(2025,2,1,0,0,0), urls: [ /\/de\// ], excludeUrls: [ /\/app\//, /app=/ ] }); typeof tapo != 'undefined' && tapo.fixedView.show(); </script> <script src="/res/js/analytics.js?v=20250123" async></script> <script src="/res/plugin/ada/chunk-vendors.4c9b48af.js"></script> <script src="/res/plugin/ada/ada.min.3c81454e.js"></script> <script> if(location.pathname.indexOf('/us/') == 0){ ada.default({ props: { defaultMainClassName: '#tapo-header~div' } }); } </script> <script> //打开暗黑模式 $(function () { (function(){ var searchParams = new URLSearchParams(window.location.href.split('?')[1]); var element = document.documentElement; if(searchParams.get('interfaceStyle') == 'dark') { element.classList.add('dark') } })(); var darkReaderScript = document.createElement('script') darkReaderScript.type = 'text/javascript' darkReaderScript.onload = function () { var element = document.documentElement; if (typeof DarkReader != 'undefined') { DarkReader.setFetchMethod(window.fetch) var params = { brightness: 100, contrast: 90, sepia: 10 }; if (typeof URLSearchParams == 'function') { var searchParams = new URLSearchParams(window.location.href.split('?')[1]); if (searchParams.get('darkmode') == '1') { DarkReader.auto(params); } else { var isDark = sessionStorage.getItem("interfaceStyle") === 'dark' || (sessionStorage.getItem("interfaceStyle") == null && searchParams.get('interfaceStyle') == 'dark'); if (isDark) { sessionStorage.setItem("interfaceStyle", "dark"); DarkReader.enable(params); element.classList.add('dark') } else { sessionStorage.removeItem("interfaceStyle"); DarkReader.disable(); element.classList.remove('dark') } } } window.webAPI = {}; window.webAPI.getInterfaceStyle = function (interfaceStyle) { if (interfaceStyle == 'dark') { sessionStorage.setItem("interfaceStyle", interfaceStyle); DarkReader.enable(params); } else if (interfaceStyle == 'light') { sessionStorage.setItem("interfaceStyle", interfaceStyle); DarkReader.disable(); } }; } } darkReaderScript.src = '/res/js/plugins/darkreader-4.9.58/darkreader.min.js'; document.getElementsByTagName('head')[0].appendChild(darkReaderScript); }) </script> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol", "acceptedAnswer": { "@type": "Answer", "text": "<p style=\"margin-bottom:11px\">The Tapo wired camera supports the RTSP and ONVIF (Profile S) protocols, enabling compatibility with third-party NVR or NAS devices that also support RTSP/ONVIF.</p><p style=\"margin-bottom:11px\">This article will show you how to connect the Tapo camera to your NVR/NAS or a third-party client on PC like VLC Player and iSpy.</p><p style=\"margin-bottom:11px\"> </p><h1 style=\"margin-bottom: 11px;\"><span style=\"color:#e74c3c;\"><b>Important Notes:</b></span></h1><p style=\"margin-bottom:11px\">1. For battery cameras/doorbells, only the special models (Tapo D235/D225/TD25) support RTSP streaming when hardwired, with a jumper cable installed, and the always-on mode turned on. Other models (such as Tapo C410/C420/C425/D230) do not support RTSP streaming due to battery and electronic design limitations.</p><p style=\"margin-bottom:11px\">2. It is not recommended to use this function on public networks. Only use it on trusted local networks and ensure that the Wi-Fi is encrypted.</p><p style=\"margin-bottom:11px\">3. Tapo Care cloud storage cannot be used simultaneously with NVR or a microSD card due to the limited number of streams supported by some models. If all three are used at the same time, recording on the NVR will be disabled. To restart recording on the NVR, remove the microSD card from the camera.</p><p style=\"margin-bottom:11px\"> </p><h1 style=\"margin-bottom: 11px;\"><b>Before you start:</b></h1><p>1. Before using this function, you need to create a camera account on the Tapo app. Set a highly secure and complex username and password that is different from your Tapo account password.</p><p>2. When adding the camera to an NVR or other third-party device, you will need the camera’s IP address. The IP address is usually assigned by your host router. You can find it on your host router’s DHCP list or in the Tapo app (go to the Device Settings page of the camera and tap Device Info to see its IP). For detailed instructions, please refer to the guide on <a href=\"https://www.tp-link.com/support/faq/2616/\">how to find the IP address of your Tapo & Kasa cameras.</a><br />3. Ensure that the computer, NAS, NVR, and your camera are all connected to the same network or that they can access the public IP and port of your camera.</p><p> </p><h2 style=\"margin-bottom: 11px;\"><b>Step 1: Create a camera account in the Tapo app</b></h2><p style=\"margin-bottom:11px\">1. On the <b>Home</b> page, tap on your camera model card to go to the camera Live View page (or you can click on <b>Cameras tab</b>>tap <b>Manage</b> on your camera model to go to the Live View page).</p><p style=\"margin-bottom:11px\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-1_20240807092843u.png\" width=\"249\" /></p><p style=\"margin-bottom:11px\">2. On the <b>Live View</b> page, tap the icon at the top right corner to enter the <b>Device Settings</b> page.</p><p style=\"margin-bottom:11px\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-2_20240807092843z.png\" width=\"256\" /></p><p style=\"margin-bottom:11px\">3. Tap <b>Advanced Settings</b>, then select <b>Camera Account</b> to create an account (username and password) for camera login on other portals.</p><p style=\"margin-bottom:11px\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-3_20240807092843q.png\" width=\"252\" /><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-4_20240807092843v.png\" width=\"252\" /></p><p style=\"margin-bottom:11px\">You will see a prompt like below (About Camera Account), please read it and tap <b>Understand and Agree to Use</b>, then you can create an account for the camera.</p><p style=\"margin-bottom:11px\"><span style=\"color:#1072ae;\">Note: The username and password should contain 6 to 32 characters.</span></p><p style=\"margin-bottom:11px\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-5_20240807092846n.png\" width=\"250\" /><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-6_20240807092844z.png\" width=\"252\" /></p><h2 style=\"margin-bottom: 11px;\"> </h2><h2 style=\"margin-bottom: 11px;\"><b>Step 2: Add your Tapo camera on PC/NAS/NVR</b></h2><p style=\"margin-bottom:11px\">ONVIF (Open Network Video Interface Forum) and RTSP (Real-Time Streaming Protocol) are two commonly used protocols in video surveillance and streaming.</p><p style=\"margin-bottom:11px\">The Tapo camera can transmit real-time audio and video streams via the RTSP protocol. Additionally, if your PC, NAS, or NVR supports ONVIF, it can provide extra camera management features such as PTZ (pan-tilt-zoom) control.</p><h3 style=\"margin-bottom: 11px;\"><b>Option 1: Using RTSP + ONVIF Protocol (using iSpy as an example)</b></h3><p style=\"margin-bottom:11px\">1. Run the <b>iSpy</b> software on your computer.</p><p style=\"margin-bottom:11px\">2. Click <b>Add </b>on the top left menu and select <b>ONVIF Camera</b>.</p><p style=\"margin-bottom:11px\"><img height=\"388\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-7_20240807092846e.png\" width=\"802\" /></p><p style=\"margin-bottom:11px\">3. Enter the <b>Username</b> and <b>Password</b> that you set for your camera on the pop-up window, select <b>Network Address</b>, and click <b>Next</b>. You can customize other parameters if needed.</p><p style=\"margin-bottom:11px\"><img height=\"346\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-8_20240807092846l.png\" width=\"655\" /></p><p style=\"margin-bottom:11px\">4. Choose the video resolution and click <b>OK</b>.</p><p style=\"margin-bottom:11px\"><img height=\"333\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-9_20240807092846w.png\" width=\"635\" /></p><p style=\"margin-bottom:11px\">5. Customize the camera settings as needed, including Microphone, Talk, Motion Detection, Alerts, Recording, Images, Scheduling, and Storage. You can also change all the settings later. Click <b>Finish</b> to complete adding your camera to iSpy.</p><p style=\"margin-bottom:11px\"><img height=\"567\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-10_20240807092846l.png\" width=\"486\" /></p><p style=\"margin-bottom:11px\">6. After adding your Tapo camera to iSpy, you can monitor and manage it using the app. View the live, customize motion detection, check the recordings when motion detected, set recording schedules, record videos and more.</p><p style=\"margin-bottom:11px\"><img height=\"392\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-11_20240807092846r.png\" width=\"745\" /></p><p style=\"margin-bottom:11px\"> </p><h3 style=\"margin-bottom: 11px;\"><b>Option 2: Using RTSP Protocol Only (using VLC as an example)</b></h3><p style=\"margin-bottom:11px\"><img height=\"452\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-12_20240807092844z.png\" width=\"602\" /></p><ol> <li style=\"margin-bottom:11px\">Open the VLC software, select Media > Open Network Stream</li> <li style=\"margin-bottom:11px\">Fill in the URL of the Tapo camera</li></ol><p style=\"margin-bottom:11px\"><img height=\"432\" src=\"https://static.tp-link.com/upload/faq/image-20240807172844-13_20240807092844m.png\" width=\"530\" /></p><p style=\"margin-bottom:11px\">The URL of the RTSP live stream for the Tapo cameras will be:</p><p style=\"margin-bottom:11px\">For high quality stream1: rtsp://IP Address/stream1</p><p style=\"margin-bottom:11px\">For low quality stream2: rtsp:// IP Address/stream2</p><p style=\"margin-bottom:11px\">In some software, the URL need to add the port to access live stream, the default port is 554:</p><p style=\"margin-bottom:11px\">For high quality stream1: rtsp://IP Address:554/stream1</p><p style=\"margin-bottom:11px\">For low quality stream2: rtsp:// IP Address:554/stream2</p><p style=\"margin-bottom:11px\">If you fail to stream the Tapo camera via the RTSP/ONVIF protocol, you may refer to the article for the troubleshooting:</p><p style=\"margin-bottom:11px\">https://community.tp-link.com/en/smart-home/forum/topic/652710</p><p style=\"margin-bottom:11px\"> </p><p style=\"margin-bottom:11px\"> </p><p style=\"margin-bottom:11px\"> </p><h1 style=\"margin-bottom: 11px;\"><b>Frequently Asked Questions</b></h1><h2 style=\"margin-bottom: 11px;\"><b>Q1: How can I view the live stream of the Tapo camera remotely from another network?</b></h2><p style=\"margin-bottom:11px\">You can set up a VPN network or use your router's port forwarding feature to allow external devices to access the public IP and reach the camera. However, please note that the RTSP/ONVIF protocols are not highly secure, so it is not advisable to expose the camera to a public IP via port forwarding for long periods. It is recommended to use a secure, encrypted VPN network.</p><p style=\"margin-bottom:11px\"> </p><h2 style=\"margin-bottom: 11px;\"><b>Q2：What ports are used by the Tapo camera for RTSP/ONVIF?</b></h2><p style=\"margin-bottom:11px\">The Tapo camera uses the following ports for RTSP/ONVIF: ONVIF Service Port: 2020 and RTSP Service Port: 554</p><p style=\"margin-bottom:11px\"> </p><h2 style=\"margin-bottom: 11px;\"><b>Q3：Why is the resolution of RTSP Stream 1 lower than the camera's maximum resolution?</b></h2><p style=\"margin-bottom:11px\">For some models, like the C310, the resolution of Stream 1 (rtsp://IP Address/stream1) is determined by the video quality setting in the Tapo app. If you find that the resolution of Stream 1 is lower than the camera's maximum supported resolution, try changing the video quality setting to "Best Quality" in the Tapo app.</p><h2 style=\"margin-bottom: 11px;\"> </h2><h2 style=\"margin-bottom: 11px;\"><b>Q4：What should I do if there is no or very little sound when watching the live stream using RTSP/ONVIF?</b></h2><p style=\"margin-bottom:11px\">If you find that there is no or very little sound when using RTSP/ONVIF to watch the live stream, please adjust the camera microphone settings in the Tapo app.</p><p style=\"margin-bottom:11px\"> </p><h2 style=\"margin-bottom: 11px;\"><b>Q5：Does the Tapo Camera support 2-way audio when connected via RTSP/ONVIF?</b></h2><p style=\"margin-bottom:11px\">The ONVIF standard includes multiple profiles, and the Tapo Camera only supports Profile S. This profile does not include 2-way audio. Profile S only covers basic functionalities such as video/audio streaming, network configuration, event handling, and PTZ (pan-tilt-zoom) control.</p>" } }, { "@type": "Question", "name": "What features does Tapo smart plug and Tapo smart switch support?", "acceptedAnswer": { "@type": "Answer", "text": "<p style=\"margin-bottom:11px\">Currently the Tapo plug and switch supports the following features:</p><ul> <li><span style=\"position:relative\"><span style=\"top:-1.5pt\">Remote Control: Turn your smart plug on or off from anywhere using the Tapo app.</span></span></li> <li><span style=\"position:relative\"><span style=\"top:-1.5pt\">Timer: Set a countdown timer to automatically turn the smart plug on or off after a certain amount of time.</span></span></li> <li><span style=\"position:relative\"><span style=\"top:-1.5pt\">Schedule: Schedule when to turn the smart plug on or off automatically at times.</span></span></li> <li><span style=\"position:relative\"><span style=\"top:-1.5pt\">Away Mode: Set a period of time during which the smart plug will be randomly turned on and off to make it seem like someone is home.</span></span></li> <li style=\"margin-bottom:11px\"><span style=\"position:relative\"><span style=\"top:-1.5pt\">Device Sharing: Invite your family members to manage the smart plug together. </span></span></li></ul>" } }, { "@type": "Question", "name": "What should I do if I fail to configure the Tapo Smart Plug?", "acceptedAnswer": { "@type": "Answer", "text": "<p><span style=\"background:white\"><span style=\"background:white\">The Tapo app will guide you step by step during the initial configuration, but you may not be able to get through all the steps due to some interference. This FAQ will tell you what to do if you have trouble getting through a certain step.</span></span></p><p style=\"margin-bottom:11px\"><img height=\"388\" src=\"https://static.tp-link.com/upload/faq/image-20230912142918-1_20230912062919i.jpeg\" width=\"718\" /></p><p style=\"margin-bottom:11px\"><span style=\"background:white\"> </span></p><div class=\"faq-slide\"><h2 style=\"margin-top:13px; margin-bottom:11px\"><span style=\"background:white\"><span style=\"font-weight:normal\">Case 1 </span></span></h2></div><div><p style=\"margin-bottom:11px\"><span style=\"background:white\">The phone is looking for the smart device via Bluetooth or its default 2.4GHz WiFi, if you are unable to get through this step, you will see the following error page.</span></p><table class=\"MsoTableGrid\" style=\"border-collapse:collapse; border:solid windowtext 1.0pt\"> <tbody> <tr> <td style=\"border:solid windowtext 1.0pt; width:215.75pt; padding:0in 5.4pt 0in 5.4pt\" valign=\"top\" width=\"288\"> <p align=\"center\" style=\"margin-bottom:11px; text-align:center\"><b>B</b><b>luetooth</b></p> <p align=\"center\" style=\"margin-bottom:11px; text-align:center\"><img src=\"https://static.tp-link.com/upload/faq/image-20230912142918-2_20230912062920u.png\" style=\"width: 300px; height: 651px;\" /></p> </td> <td style=\"border:solid windowtext 1.0pt; width:215.75pt; border-left:none; padding:0in 5.4pt 0in 5.4pt\" valign=\"top\" width=\"288\"> <p align=\"center\" style=\"margin-bottom:11px; text-align:center\"><b>WiFi</b></p> <p align=\"center\" style=\"margin-bottom:11px; text-align:center\"><img src=\"https://static.tp-link.com/upload/faq/image-20230912142918-3_20230912062920l.png\" style=\"width: 300px; height: 651px;\" /></p> </td> </tr> </tbody></table><p style=\"margin-bottom:11px\"> </p><p style=\"margin-bottom:11px\"><span style=\"color:#1072ae;\"><span style=\"background:white\">Troubleshooting tips:</span></span></p><ol> <li style=\"margin-bottom:11px\"><span style=\"background:white\">Refer to the troubleshooting guidance in the APP (check above)</span></li> <li style=\"margin-bottom:11px\"><span style=\"background:white\">If you need to configure multiple devices, turn on <b>One device at a time</b> to avoid setup failure.</span></li> <li style=\"margin-bottom:11px\"><span style=\"background:white\">Check the LED status and ensure the device is ready for setup. Try to factory reset the device if the LED is abnormal.</span></li></ol><p style=\"margin-bottom:11px; margin-left:48px\"><span style=\"background:white\"><a href=\"https://www.tp-link.com/support/faq/2612/\">How to factory reset the Tapo or Kasa smart plug</a></span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\"> </span></p></div><div class=\"faq-slide\"><h2 style=\"margin-top:13px; margin-bottom:11px\"><span style=\"background:white\"><span style=\"font-weight:normal\">Case 2 </span></span></h2></div><div><p style=\"margin-bottom:11px\"><span style=\"background:white\">If you are unable to find your home Wi-Fi network, please refer to the following suggestions.</span></p><p style=\"margin-bottom:11px\"><img src=\"https://static.tp-link.com/upload/faq/image-20230912142918-4_20230912062920p.png\" style=\"width: 300px; height: 649px;\" /></p><p style=\"margin-bottom:11px\"><span style=\"color:#1072ae;\"><span style=\"background:white\">Troubleshooting tips:</span></span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\"><span style=\"background:white\">1. The signal strength of your home Wi-Fi network is a bit weak, move the smart device closer to your router for a try.</span></span></p><p style=\"margin-bottom:16px\"><span style=\"background:white\"><span style=\"background:white\">2. Ensure your home Wi-Fi network is a 2.4GHz Wi-Fi network, the Tapo device does not support a 5GHz Wi-Fi connection.</span></span></p><p style=\"margin-bottom:16px\"><span style=\"background:white\"><span style=\"background:white\">3. If it doesn’t display the Wi-Fi name of the router automatically, please click on “<b>RECAN</b>” at the upper right corner to refresh the Wi-Fi list.</span></span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\">4. <span style=\"background:white\">If the router’s SSID is hidden, please choose “<strong>Other</strong>” to input SSID and password manually.</span></span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\"><span style=\"background:white\">5. Please change the wireless channel of the 2.4G Wi-Fi network to 1, 6 or 11.</span></span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\"><span style=\"background:white\">6. Reset the device as per QIG/UG and go through the process again.</span></span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\"> </span></p></div><div class=\"faq-slide\"><h2 style=\"margin-top:13px; margin-bottom:11px\"><span style=\"background:white\"><span style=\"font-weight:normal\"><span style=\"background:white\">Case 3 </span></span></span></h2></div><div><p style=\"margin-bottom:11px\"><span style=\"background:white\"><span style=\"background:white\">If you are unable to </span>get through this step, you will see the following error page.</span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\"> </span><img src=\"https://static.tp-link.com/upload/faq/image-20230912142918-5_20230912062920z.png\" style=\"width: 600px; height: 581px;\" /></p><p style=\"margin-bottom:11px\"><span style=\"color:#1072ae;\"><span style=\"background:white\">Troubleshooting tips:</span></span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\">1. Ensure you have selected the correct home Wi-Fi network and have entered the correct wireless password. If the Wi-Fi network or password is incorrect, click on “<b>Choose a Network</b>” and select the Wi-Fi network again.</span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\">2. Make sure your smart device is within the Wi-Fi range of your router.</span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\">3. Turn your phone’s or tablet’s Bluetooth off and back on.</span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\">4. If the problem persists, try to reset the smart device as per UG/QIG, and then set it up again.</span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\">5. Check if there is a firewall on your router. If yes, please turn it off.</span></p><p style=\"margin-bottom:11px\"><span style=\"background:white\">6. Change the wireless security type of the 2.4G network to WPA2.</span></p><p style=\"margin-bottom:16px\"><span style=\"background:white\">7. Try to connect the Tapo plug to the hotspot of your cell phone or another wifi network. If it works, please upgrade the firmware for the plug, then reset and reconnect it to your router.</span></p></div>" } }, { "@type": "Question", "name": "How to factory reset the Tapo or Kasa smart plug", "acceptedAnswer": { "@type": "Answer", "text": "<p style=\"margin-bottom:16px\">To restore a Tapo or Kasa smart plug to its factory default settings and re-enable the setup mode, please press and hold the power button for 10 seconds.</p><p style=\"margin-bottom:16px\">The LED status for a factory reset varies by model:</p><table class=\"MsoTableGrid\" style=\"border-collapse:collapse; border:solid windowtext 1.0pt\"> <tbody> <tr> <td style=\"border:solid windowtext 1.0pt; width:155.8pt; padding:0in 5.4pt 0in 5.4pt\" valign=\"top\" width=\"208\"> <p align=\"center\" style=\"text-align:center\"><b>Model</b></p> </td> <td style=\"border:solid windowtext 1.0pt; width:155.85pt; border-left:none; padding:0in 5.4pt 0in 5.4pt\" valign=\"top\" width=\"208\"> <p align=\"center\" style=\"text-align:center\"><b>LED Status for Reset</b></p> </td> </tr> <tr> <td style=\"border:solid windowtext 1.0pt; width:155.8pt; border-top:none; padding:0in 5.4pt 0in 5.4pt\" valign=\"top\" width=\"208\"> <p align=\"center\" style=\"text-align:center\">Tapo P105, P100, P110</p> </td> <td style=\"border-bottom:solid windowtext 1.0pt; width:155.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0in 5.4pt 0in 5.4pt\" valign=\"top\" width=\"208\"> <p align=\"center\" style=\"text-align:center\">Blinking Green</p> </td> </tr> <tr> <td style=\"border:solid windowtext 1.0pt; width:155.8pt; border-top:none; padding:0in 5.4pt 0in 5.4pt\" valign=\"top\" width=\"208\"> <p align=\"center\" style=\"text-align:center\">Tapo P115</p> </td> <td style=\"border-bottom:solid windowtext 1.0pt; width:155.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0in 5.4pt 0in 5.4pt\" valign=\"top\" width=\"208\"> <p align=\"center\" style=\"text-align:center\">Blinking Blue</p> </td> </tr> <tr> <td style=\"border:solid windowtext 1.0pt; width:155.8pt; border-top:none; padding:0in 5.4pt 0in 5.4pt\" valign=\"top\" width=\"208\"> <p align=\"center\" style=\"text-align:center\">Tapo P300</p> </td> <td style=\"border-bottom:solid windowtext 1.0pt; width:155.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0in 5.4pt 0in 5.4pt\" valign=\"top\" width=\"208\"> <p align=\"center\" style=\"text-align:center\">Blinking White and Orange</p> </td> </tr> <tr> <td style=\"border:solid windowtext 1.0pt; width:155.8pt; border-top:none; padding:0in 5.4pt 0in 5.4pt\" valign=\"top\" width=\"208\"> <p align=\"center\" style=\"text-align:center\">Kasa KP125M, KP125M, EP25</p> </td> <td style=\"border-bottom:solid windowtext 1.0pt; width:155.85pt; border-top:none; border-left:none; border-right:solid windowtext 1.0pt; padding:0in 5.4pt 0in 5.4pt\" valign=\"top\" width=\"208\"> <p align=\"center\" style=\"text-align:center\">Blinking Orange and Blue</p> </td> </tr> </tbody></table><p style=\"margin-bottom:11px\"> </p><p style=\"margin-bottom:11px\">After a completing the reset, you can then connect and configure the device in the Tapo App.</p>" } }, { "@type": "Question", "name": "How to avoid noise when monitoring the sound from Tapo camera", "acceptedAnswer": { "@type": "Answer", "text": "<p style=\"text-align:start; text-indent:0px; -webkit-text-stroke-width:0px; margin-bottom:11px\"> </p><p style=\"text-align:start; text-indent:0px; -webkit-text-stroke-width:0px; margin-bottom:11px\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\"><span style=\"background:white\">Tapo cameras are capable of not only monitoring video stream from the camera, but also monitoring sound collected by the built-in microphone on the cameras. You can turn on/off the sound feature like the monitor screen as below.</span> But to increase or decrease the volume, you need to press the volume button on your phone.</span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-align:start; text-indent:0px; -webkit-text-stroke-width:0px; margin-bottom:11px\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\"> </span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-align:start; text-indent:0px; -webkit-text-stroke-width:0px; margin-bottom:11px\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\"><img id=\"图片 1\" src=\"https://static.tp-link.com/image001_1569550585513g.png\" style=\"width:576px; height:324px\" /></span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-align:start; text-indent:0px; -webkit-text-stroke-width:0px; margin-bottom:11px\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\"> </span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-indent:0px; -webkit-text-stroke-width:0px; text-align:justify\"><span style=\"background:white\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\"> </span></span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-indent:0px; -webkit-text-stroke-width:0px; text-align:justify\"><span style=\"background:white\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\"><b>Why is there noise?</b></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-indent:0px; -webkit-text-stroke-width:0px; text-align:justify\"><span style=\"background:white\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\"> </span></span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-indent:0px; -webkit-text-stroke-width:0px; text-align:justify\"><span style=\"background:white\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\">Noise is a physical phenomenon and it’s actually inevitable. Basically, the IP cameras including other brands’ have background noise more or less. And those cameras which seem to generate less noise probably have worse sound collecting performance. Tapo cameras are designed with a sensible sound collector which might take some noise in your monitor. Even though it is inevitable at present, we are still trying our best to make improvement and searching for better solutions.</span></span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-align:start; text-indent:0px; -webkit-text-stroke-width:0px; margin-bottom:11px\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\"> </span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-align:start; text-indent:0px; -webkit-text-stroke-width:0px; margin-bottom:11px\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\"><strong><span style=\"background:white\">How to reduce the noise?</span></strong></span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-align:start; -webkit-text-stroke-width:0px; text-indent:-18pt; margin-left:48px\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\">1.     <span style=\"background:white\">Please keep your mobile device away from the camera as much as possible. The Tapo camera is designed for remote access and monitoring via cloud service, local usage in close range may cause interference and noise between your mobile device and the camera.</span></span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"-webkit-text-stroke-width:0px; text-align:justify; text-indent:-18pt; margin-left:48px\"><span style=\"background:white\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\">2.    Please reduce the output volume below 50% since a louder volume may enlarge noise decibel. The value between 40%-50% is suggested with not only good sound quality but also minimum noise decibel. As long keep focus on our cloud camera you will find our progress on new models.</span></span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-indent:0px; -webkit-text-stroke-width:0px; text-align:justify\"><span style=\"background:white\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\"> </span></span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-indent:0px; -webkit-text-stroke-width:0px; text-align:justify\"><span style=\"background:white\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\"><span style=\"background:white\">Your understanding is highly appreciated!</span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p style=\"text-align:start; text-indent:0px; -webkit-text-stroke-width:0px; margin-bottom:11px; margin-left:48px\"><span style=\"font-style:normal\"><span style=\"font-variant-ligatures:normal\"><span style=\"font-variant-caps:normal\"><span style=\"font-weight:400\"><span style=\"letter-spacing:normal\"><span style=\"orphans:2\"><span style=\"text-transform:none\"><span style=\"white-space:normal\"><span style=\"widows:2\"><span style=\"word-spacing:0px\"><span style=\"text-decoration-style:initial\"><span style=\"text-decoration-color:initial\"> </span></span></span></span></span></span></span></span></span></span></span></span></p>" } }, { "@type": "Question", "name": "How can I find the IP address of my Tapo&Kasa camera", "acceptedAnswer": { "@type": "Answer", "text": "<p><strong>Note: Some Tapo battery cameras or doorbells need to work with the hub and can't connect to the router directly, which do not have IP address.</strong></p><p> </p><p>There are two methods to find the IP address of the camera.</p><p style=\"text-align:justify\">Here we take Tapo C200 as an example.</p><h2 style=\"margin-top: 16px; margin-bottom: 16px; text-align: justify;\"><span style=\"font-weight:bold\">Method 1: Via Tapo app</span></h2><p style=\"margin-bottom:16px; text-align:justify\">1. On the Tapo app> <b>Home</b> page, tap your camera model card to go to the Live View page (or you can click on <b>Cameras tab</b>>tap <b>Manage</b> on your camera model to go to the Live View page).</p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912165013-17_20230912085014p.png\" width=\"249\" /></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">2. On the <b>Live View</b> page, tap the icon at the top right corner to enter the <b>Device Settings</b> page.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912165013-18_20230912085014k.png\" width=\"254\" /></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">3. Tap <b>Device Info</b> and then you can find the IP address of your camera.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912165013-19_20230912085014y.png\" width=\"251\" /><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912165013-20_20230912085014p.png\" width=\"253\" /></p><p style=\"margin-bottom:16px; text-align:justify\"> </p><h2 style=\"margin-top: 16px; margin-bottom: 16px; text-align: justify;\"><span style=\"font-weight:bold\">Method 2: Via the web management page of your router</span></h2><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Here we take the TP-Link router Archer C7 as an example.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">1. Log in to the management page of your router.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">2. Go to <b>Advanced</b> > <b>Network</b> > <b>DHCP Server</b> and locate the <b>DHCP Client List</b> section to find the IP address of your camera.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"160\" src=\"https://static.tp-link.com/upload/faq/image-20230912165013-21_20230912085014c.png\" width=\"646\" /></p><p style=\"margin-bottom:16px; text-align:justify\"> </p>" } }, { "@type": "Question", "name": "How can I view continuous recordings of Tapo&Kasa cameras on the Tapo app?", "acceptedAnswer": { "@type": "Answer", "text": "<p>This article will show you how to view continuous recordings on the Tapo app.</p><p> </p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"color:#1072ae;\">Note: </span></p><ol> <li style=\"margin-bottom:16px; text-align:justify\"><span style=\"color:#1072ae;\">A microSD card is needed for continuous recording. Insert the microSD card and initiate it using the Tapo app.</span></li> <li style=\"margin-bottom:16px; text-align:justify\"><span style=\"color:#1072ae;\">The camera models without a microSD card slot do not have this feature.</span></li> <li style=\"margin-bottom:16px; text-align:justify\"><span style=\"color:#1072ae;\">The battery-powered cameras (such as Tapo C420, C400, D230, etc.) do not support the continuous recording feature.</span></li></ol><h2 style=\"margin-bottom: 16px; text-align: justify;\"> </h2><h2 style=\"margin-bottom: 16px; text-align: justify;\"><span style=\"text-justify:inter-ideograph\"><b>For Tapo Cameras</b></span></h2><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Here we take Tapo C200 as an example.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b>Step 1.</b></span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">On the <b>Home</b> page of the Tapo app:</span></p><ul> <li style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Click on your camera model card to go to the <b>Live View</b> page.</span></li> <li style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Click on the icon at the top right corner of the Live View page to go to the <b>Device Settings</b> page.</span></li> <li style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Tap <b>Storage & Recording</b> and then ensure the <b>microSD Card Recording</b> feature is enabled.</span></li></ul><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912170713-22_20230912090714h.png\" width=\"246\" /><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912170713-23_20230912090714l.png\" width=\"245\" /></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b>Step 2.</b></span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Click on <b>Recording Schedule</b> to see the detailed recording schedule settings.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Tap <b>Edit</b> on the Recording Schedule page if you want to change the <b>Continuous Recording</b> and <b>Detection Recording</b> schedule.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">And please tap the <b>tick icon</b> at the top right corner to save your changes.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912170713-24_20230912090714n.png\" width=\"248\" /><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912170713-25_20230912090714p.png\" width=\"248\" /><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912170713-26_20230912090714b.png\" width=\"247\" /></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b>Step 3. </b></span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">On the camera’s <b>Live View</b> page, tap <b>Playback & Download</b>, select the <b>SD Card</b> icon on the <b>Playback</b> page, select the <b>date</b>, and then you can drag the timeline to view the continuous recordings.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912170713-27_20230912090714k.png\" width=\"248\" /></p><p style=\"margin-bottom:16px; text-align:justify\"> </p><h2 style=\"margin-bottom: 16px; text-align: justify;\"><span style=\"text-justify:inter-ideograph\"><b>For Kasa Cameras</b></span></h2><p style=\"margin-bottom:11px\">Here we take KC115 as an example.</p><p style=\"margin-bottom:11px\"><b>Step 1. </b></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">On the <b>Home</b> page of the Tapo app:</span></p><ul> <li style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Click on your camera model card to go to the <b>Live View</b> page.</span></li> <li style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Click on the icon at the top right corner of the Live View page to go to the <b>Device Settings</b> page.</span></li> <li style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Tap <b>Storage & Recording</b> and then ensure the <b>microSD Card Recording</b> feature is enabled.</span></li></ul><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912170713-28_20230912090715s.png\" width=\"269\" /><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912170713-29_20230912090715z.png\" width=\"265\" /></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b>Step 2.</b></span></p><p style=\"margin-bottom:11px\">On the <b>Live View</b> page of the camera, tap <b>Playback & Download > Playback</b> to view all recordings. Drag the timeline and you can view recordings whenever you want and wherever you are.</p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912170713-30_20230912090715t.png\" width=\"265\" /><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230912170713-31_20230912090715t.png\" width=\"266\" /></p><p style=\"margin-bottom:16px; text-align:justify\"> </p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b><span style=\"background:white\">Get to know more details of each function and configuration please go to </span></b><a href=\"http://www.tp-link.com/download-center.html\"><b><span style=\"background:white\">Download Center</span></b></a><b><span style=\"background:white\"> to download the manual of your product.</span></b></span></p><p style=\"margin-bottom:11px\"> </p>" } }, { "@type": "Question", "name": "What should I do if the video image is upside down on my Tapo or Kasa Camera?", "acceptedAnswer": { "@type": "Answer", "text": "<p style=\"text-align:justify\">Tapo & Kasa cameras support the <b>Invert Image</b> function. If the camera video image appears upside down in the Tapo app, follow these steps to correct it.</p><p style=\"text-align:justify\"> </p><p style=\"text-align:justify\"><span style=\"color:#1072ae;\">Note: To ensure the proper functioning of the battery camera, please install it upright and avoid inverted installation. Inverted installation may interfere with the PIR sensor's detection capabilities and increase the risk of water ingress at the charging port. Therefore, this feature is not available for battery cameras.</span></p><p style=\"text-align:justify\"> </p><h2 style=\"text-align: justify;\"><b>How to Enable Invert Image</b></h2><p style=\"text-align:justify\">Here, we use the Tapo C100 as an example.</p><p style=\"text-align:justify\">1. On the <b>Home</b> page of the Tapo app, tap your camera model card to go to the <b>live view</b> page. Then, tap the icon in the top right corner to enter the <b>Device Settings</b> page.</p><p style=\"text-align:justify\"><img alt=\"Screenshot guide on entering device live view page.\" src=\"https://static.tp-link.com/upload/faq/image-20250224111607-1_20250224031604e.png\" style=\"width: 333px; height: 722px;\" /><img alt=\"Screenshot guide on entering device settings.\" src=\"https://static.tp-link.com/upload/faq/image-20250224111607-2_20250224031603r.png\" style=\"width: 333px; height: 722px;\" /></p><p style=\"text-align:justify\">2. <span style=\"background:white\">Tap <b>Video & Display</b> on the device settings page, and toggle the <b>Invert Image</b> option on or off to rotate the image 180°.</span></p><p style=\"text-align:justify\"><img alt=\"Screenshot guide on entering device Video & Display settings.\" src=\"https://static.tp-link.com/upload/faq/image-20250224111607-3_20250224031604c.png\" style=\"width: 333px; height: 722px;\" /><img alt=\"Screenshot guide on enabling Invert Image.\" src=\"https://static.tp-link.com/upload/faq/image-20250224111607-4_20250224031603s.png\" style=\"width: 333px; height: 722px;\" /></p><p style=\"text-align:justify\"> </p><p style=\"text-align:justify\"><b>Get to know more details of each function and configuration please go to </b><a href=\"https://www.tp-link.com/download-center.html\"><b>download center</b></a><b> to download the manual of your product.</b></p>" } }, { "@type": "Question", "name": "What can I do if I can’t find my Tapo camera on Tapo APP?", "acceptedAnswer": { "@type": "Answer", "text": "<p style=\"text-align:justify\"><span style=\"background:white\">If your device does not appear on your app after completing the configuration process, please try the following troubleshooting suggestions:</span></p><p style=\"text-align:justify\"><span style=\"background:white\">1. If you are using a Wi-Fi wireless configuration to connect your camera, please check if the camera has successfully connected to the router. You can verify whether the camera is connected to Wi-Fi by checking the System light of your camera. For most Tapo Cams, if it is not connected properly, the LED light will blink red slowly. For the HomeKit version Camera, its LED light indicator will blink blue slowly. If the camera cannot connect properly, we recommend resetting the camera to factory default settings as per the User Guide and then reconfiguring the camera.</span></p><p style=\"text-align:justify\"><a href=\"https://www.tp-link.com/support/faq/2705/\">How to reset my Tapo camera</a></p><p style=\"text-align:justify\">2. Check the DHCP settings on your router and ensure that the DHCP Server of your router is enabled. If the camera has already connected to the router properly, you will see the device in the client list of your router. If you don’t know how to do this, please contact your router’s customer support.</p><p style=\"text-align:justify\"><span style=\"background:white\">3. Please verify if there are any special symbols in your Tapo account</span><span lang=\"ZH-CN\" style=\"background:white\">（</span><span style=\"background:white\">TP-Link ID</span><span lang=\"ZH-CN\" style=\"background:white\">）</span><span style=\"background:white\"> password. If there are, try to remove them and make the account password simpler by only using numbers and English letters. Then reset and add the camera from the beginning again.</span></p><p style=\"text-align:justify\"><span style=\"background:white\">4. Connect your smartphone to the same Wi-Fi network as your camera and check whether you can see it on the Tapo app. If you can see it, that means the camera fails to connect to the cloud for unknown reasons and you cannot access it remotely. In this case, verify if any firewall or security settings are blocking the connection to the Cloud Server. Temporarily disable any antivirus, firewall, or security software to see if it resolves the issue.</span></p><p style=\"text-align:justify\">5. Using a public DNS server may improve the connection, try changing your router's DNS server settings to 8.8.8.8. If you don't know how to do this, please contact your router's customer support.</p><p align=\"left\" style=\"text-align:left\"> </p><p align=\"left\" style=\"text-align:left\"><b><span style=\"background:white\">To eliminate potential issues with the router's Wi-Fi network, it is recommended to use a mobile hotspot and configure the Camera to test its functionality.</span></b></p><p align=\"left\" style=\"text-align:left\"><span style=\"background:white\">Here are steps for using a mobile hotspot to test the Camera's configuration:</span></p><p align=\"left\" style=\"text-align:left\"><b><span style=\"background:white\">Preparation:</span></b><span style=\"background:white\"> We suggest having two phones. Use one phone (Phone A) to create a hotspot and use another phone (Phone B) to download the Tapo app and complete the setup process.</span></p><p align=\"left\" style=\"text-align:left\"><b><span style=\"background:white\">Steps:</span></b></p><p align=\"left\" style=\"text-align:left\"><span style=\"background:white\">1. On Phone A, disable Wi-Fi and enable only mobile data.</span></p><p align=\"left\" style=\"text-align:left\"><span style=\"background:white\">2. On Phone A, navigate to phone settings and access the "Personal Hotspot" or "Mobile Hotspot" option, ensuring that the "Mobile Hotspot" feature is activated. Please make sure the created hotspot operates on a 2.4GHz network.</span></p><p align=\"left\" style=\"text-align:left\"><span style=\"background:white\">3. Set a unique name and password for the hotspot, different from your router's Wi-Fi, to facilitate the Camera's connection.</span></p><p align=\"left\" style=\"text-align:left\"><span style=\"background:white\">4. On Phone B, download the Tapo app. Follow the app's instructions to add the device and complete the remaining setup steps as guided by the app.</span></p><p style=\"text-align:justify\"> </p><p style=\"text-align:justify\"><b><span style=\"background:white\">Please contact </span></b><a href=\"https://www.tp-link.com/support/contact-technical-support/\"><b><span style=\"background:white\">TP-Link technical support</span></b></a><b><span style=\"background:white\"> with the following information if the issue persists after the above suggestions.</span></b></p><p style=\"text-align:justify\"><span style=\"background:white\">1) Your TP-Link ID or cloud account.</span></p><p style=\"text-align:justify\"><span style=\"background:white\">2) The model number of your TP-Link Cam and its MAC address.</span></p><p style=\"text-align:justify\"><span style=\"background:white\">3) The model number of the host router.</span></p><p style=\"text-align:justify\"><span style=\"background:white\">4) Whether you have tried all the suggestions listed above or not. If yes, what are the results?</span></p>" } }, { "@type": "Question", "name": "Where can I find detection recordings of Tapo&Kasa cameras on the Tapo app?", "acceptedAnswer": { "@type": "Answer", "text": "<p><span style=\"text-justify:inter-ideograph\">This article will introduce the steps to find and watch the detection recordings of the Tapo&Kasa cameras on the Tapo app.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b>Here we take Tapo C200 as an example.</b></span></p><p style=\"margin-bottom:16px; text-align:justify\"> </p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b>Step 1. </b></span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">On the <b>Home</b> page of the Tapo app:</span></p><ul> <li style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Click on the camera model to go to the <b>Live View</b> page.</span></li> <li style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Tap the settings icon at the top right corner to go to the <b>Device Settings</b> page.</span></li> <li style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Click on <b>Detection</b> to check if the related detection types are enabled. For example, please enable <b>Motion Detection</b> if you want the camera to record motion events.</span></li></ul><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"color:#1072ae;\">Note: Different camera models support different detection types.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230913142310-38_20230913062311a.png\" width=\"241\" /><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230913142310-39_20230913062311y.png\" width=\"245\" /></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b>Step 2. </b></span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">On the <b>Live View</b> page, tap <b>Playback & Download</b> to view detection recordings.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230913142310-40_20230913062311n.png\" width=\"247\" /></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b>For Cloud Videos:</b></span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">If you have subscribed to the <b>Tapo/Kasa Care</b> service, please tap the <b>Cloud</b> icon and select the <b>date</b> to find the detection recordings you want.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230913142310-41_20230913062311r.png\" width=\"248\" /><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230913142310-42_20230913062311w.png\" width=\"247\" /></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">Tap the <b>three dots icon</b> at the top right corner, you have <b>Filter</b>, <b>Select</b>, and <b>Auto-Save to Phone</b> options.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b>Filter</b>: it helps you to filter the recordings according to the detection type.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b>Select</b>: it helps you to select the recordings to delete.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b>Auto-Save to Phone</b>: it will automatically save photos and videos you take to your phone’s album once enabled.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230913142310-43_20230913062312b.png\" width=\"245\" /></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"color:#1072ae;\">Note: You can also watch the cloud detection recordings on the Tapo app><b>Cameras tab</b>><b>Activity Center</b>, the Activity Center will show all your cameras detection recordings.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230913142310-44_20230913062312l.png\" width=\"248\" /></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"><b>For Local Videos:</b></span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">If you have inserted a microSD card into the camera, please go to the camera’s <b>Device Settings</b>><b>Storage & Recording</b> page to confirm the <b>microSD Card Recording</b> feature is enabled. Then the camera detection recordings will be stored on the microSD card.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230913142310-45_20230913062312k.png\" width=\"243\" /><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230913142310-46_20230913062312e.png\" width=\"245\" /></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">On the camera’s <b>Live View</b>><b>Playback & Download</b>><b>Playback</b> page, tap the SD Card icon, select the date, and then you can drag the timeline to find the detection recordings you want to view. </span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"color:#1072ae;\">Note: Different detection recordings have different colors.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\">If you tap the three dots icon at the top right corner, you will see <b>Auto-Save to Phone</b> feature.</span></p><p style=\"margin-bottom:16px; text-align:justify\"><img height=\"532\" src=\"https://static.tp-link.com/upload/faq/image-20230913142310-47_20230913062312p.png\" width=\"248\" /></p><p style=\"margin-bottom:16px; text-align:justify\"><span style=\"text-justify:inter-ideograph\"> </span></p><p style=\"text-align:justify; margin-bottom:11px\"><span style=\"text-justify:inter-ideograph\"><b>Get to know more details of each function and configuration please go to </b><a href=\"http://www.tp-link.com/download-center.html\"><b>Download Center</b></a><b> to download the manual of your product.</b></span></p><p style=\"margin-bottom:11px\"> </p>" } } ] } </script>  </div>  <script src="/res/plugin/swiper-4.5.0/swiper.min.js"></script> <script src="/res/js/support.js?v=20250123"></script>  </body> </html>

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