Massachusetts Library System

<!DOCTYPE HTML> <html class="member-story-page no-js" lang="en" dir="ltr"> <head> <meta charset="utf-8" /> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/commons/scf.min.css" type="text/css"> <link rel="stylesheet" href="/libs/social/subscriptions/components/hbs/subscriptions/clientlibs.min.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/commons/cards.min.css" type="text/css"> <link rel="stylesheet" href="/libs/social/tally/components/hbs/voting/clientlibs.min.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/hbs/reviews.min.css" type="text/css"> <script src="/etc.clientlibs/clientlibs/granite/jquery.min.js"></script> <script src="/etc.clientlibs/clientlibs/granite/utils.min.js"></script> <script src="/etc.clientlibs/clientlibs/granite/jquery/granite.min.js"></script> <script src="/etc.clientlibs/foundation/clientlibs/jquery.min.js"></script> <script src="/etc.clientlibs/foundation/clientlibs/shared.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/thirdparty/underscore.min.js"></script> <script src="/etc.clientlibs/clientlibs/granite/moment.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/thirdparty/backbone.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/thirdparty/handlebars.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/commons/scf.min.js"></script> <script src="/etc.clientlibs/oclc/clientlibs/social/commons/scf.min.js"></script> <script src="/libs/social/subscriptions/components/hbs/subscriptions/clientlibs.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/commons/cards.min.js"></script> <script src="/libs/social/tally/components/hbs/voting/clientlibs.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/hbs/reviews.min.js"></script> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/hbs/tally/voting.min.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/hbs/subscriptions.min.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/hbs/comments.min.css" type="text/css"> <script src="/etc.clientlibs/clientlibs/social/hbs/tally/voting.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/hbs/subscriptions.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/hbs/comments.min.js"></script> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/hbs/tally/rating.min.css" type="text/css"> <script src="/etc.clientlibs/clientlibs/social/hbs/tally/rating.min.js"></script> <script src="/etc.clientlibs/oclc/clientlibs/oclc/jquery.min.js"></script> <script src="/etc.clientlibs/oclc/clientlibs/oclc/jquery/oclc.min.js"></script> <link rel="stylesheet" href="/apps/oclc/clientlibs/oclc/jquery-ui.min.css" type="text/css"> <script src="/apps/oclc/clientlibs/oclc/jquery-ui.min.js"></script> <script src="/etc.clientlibs/oclc/clientlibs/oclc/jquery/animation.min.js"></script> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/granite/jquery-ui.min.css" type="text/css"> <script src="/etc.clientlibs/clientlibs/granite/jquery-ui.min.js"></script> <script src="/etc.clientlibs/foundation/clientlibs/jquery-ui.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/thirdparty/ckeditor.min.js"></script> <title>Massachusetts Library System </title> <meta name="servicenames" content="FirstSearch" /> <meta name="keywords" content="FirstSearch" /> <meta name="description" content="The Massachusetts Library System provides mediated interlibrary loan services to more than 600 libraries all over the state. Before making their requests, the staff relies on a precise search tool to find the exact resource each user wants." />  <meta name="DC.Title" content="Massachusetts Library System" /> <meta name="DCTERMS.Alternative" content="Massachusetts Library System"> <meta name="DC.Subject" content="FirstSearch" /> <meta name="DC.Description" content="The Massachusetts Library System provides mediated interlibrary loan services to more than 600 libraries all over the state. 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This disables all searchboxes //except the last one. coveo doesn't support instantiating multiple global //search boxes on the same page. $('body').find('.oclc-coveo-search:not(:last)').remove(); var searchResultsPage = $('#resultsPagePath').val(); var accessTokenVal = $('#accessToken').val(); var searchUrlVal = $('#searchUrl').val(); var searchWordVal = $('#searchWord').val(); document.addEventListener("DOMContentLoaded", function() { Coveo.SearchEndpoint.endpoints["default"] = new Coveo.SearchEndpoint({ restUri: searchUrlVal, accessToken: accessTokenVal }); var root = Coveo.$$(document).find("#searchbox"); if ("" != searchResultsPage && null != searchResultsPage) { Coveo.initSearchbox(root, searchResultsPage, { Searchbox: { placeholder: searchWordVal } }); } }); </script> </div> </section> </div> </header> </div> <div class="customjavascript section"> <style> /* TEMP - delete after 2024-09-02 */ .header__top .globallogo img { height: 2.5rem; max-width: 100%; } @media screen and (min-width: 576px) { .hide-desktop { display: none !important; } } .header__bottom { align-items: end; position: relative; justify-content: space-between; } .header__top, .header__bottom { display: flex; flex-flow: row wrap; gap: 1rem; } /* End TEMP */ </style></div> </div> </div> </div> <div id="main-content" class="cont-page mod"> <div class="parsys_column interior-content"> <div class="parsys_column home-content-c0"> <div class="cont-page mod crumbs-tools"> <div class="breadcrumb"></div> </div> <div class="page-content no-nav"> <div class="par parsys"><div class="memberstory parbase section"> <div class="text parbase section"> <p class="library-name">Massachusetts Library System</p> <h1 class="story-title">Locate and request exactly what you need from near or far</h1> </div> </div> <div class="highlightbox section">  <div class="hbox "> <div class="highlightbox parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt0"> <div class="parsys_column cq-colctrl-lt0-c0"> <div class="col0 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <a href="https://www.masslibsystem.org/"><img src="/content/marketing/publish/en_us/member-stories/massachusetts/_jcr_content/par/highlightbox_8cc8/highlightbox/parsyscolumncontrol_/col0/image_158f.img.jpg/1724094603582.jpg" alt="Image of reference desk at Cary Memorial Library" title="Image of reference desk at Cary Memorial Library" class="cq-dd-image"></a> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> </div> </div> <div class="parsys_column cq-colctrl-lt0-c1"> <div class="col1 parsys"><div class="text parbase section"> <p><img src="/content/dam/oclc/member-stories/images/logos/massachusetts_logo.jpg" width="420" height="149"/></p> <p>"It's the precision you get with FirstSearch. It's the way things are displayed in a useful manner. It's that kind of thing that just makes it one of my favorite tools."</p> <p><strong>Sue Kaler<br /> </strong>Former Interlibrary Loan Manager, Massachusetts Library System</p> </div> </div> </div> </div></div> </div> </div>  </div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt2-r"> <div class="parsys_column cq-colctrl-lt2-r-c0"> <div class="col0 parsys"><div class="text parbase section"> <p>The <a href="https://www.masslibsystem.org/" title="Massachusetts Library System">Massachusetts Library System</a> (MLS) is a state-supported collaborative that fosters relationships with 1,600 diverse libraries all over Massachusetts. One of the services MLS offers to these libraries is interlibrary loan (ILL), but it could prove difficult sometimes to locate the exact item needed. “FirstSearch<sup>®</sup>, amongst all of the various OCLC tools, is the best way to find exactly what you're looking for,” said Sue Kaler, former ILL Manager for the MLS and its predecessor organizations. “Many of our libraries have their own log-in to FirstSearch,” Sue explained, which makes it very easy for them to request items through MLS. “There's a little ILL icon on the top of their page. They click on that and hit submit,” she said. ILL requests submitted through <a href="https://www.oclc.org/en/firstsearch.html" title="FirstSearch">FirstSearch</a> contain accurate information from the WorldCat database, saving time for staff at lending libraries.</p> <p>Jean Williams, Reference Librarian at <a href="https://www.carylibrary.org/" title="Cary Memorial Library" target="_blank">Cary Memorial Library</a> in Lexington, Massachusetts, said that in her library, “a lot of our interlibrary loan requests start out as reference questions. We keep FirstSearch bookmarked on our reference desk.” At Cary Memorial Library, staff in several areas rely on FirstSearch. “One is our cataloger, because it's essential to her work to be able to match the best catalog record with the most information,” said Jean. The acquisitions librarian also uses FirstSearch to help process donations for the library’s new foreign language collections. Lexington has a large Chinese population, so the Chinese languages librarian is always looking for new resources in Chinese for these families. “She likes the ISBN access on FirstSearch, and she just finds it the quickest and fastest way to get in,” Jean said.</p> </div> <div class="highlightbox section">  <div class="hbox quote"> <div class="highlightbox parsys"><div class="text parbase section"> <p>“I really appreciate the level of detail that FirstSearch has and the multiple access points that are available for the records.”</p> </div> </div> </div>  </div> <div class="text parbase section"> <p>Sue and Jean have been using FirstSearch for many years, and it has helped them find many rare resources. Jean recalled one request for a unique item. During the short-wave radio era, “when people caught each other's broadcast, they had their own custom stamp, and they could send it to the ham radio operator. These radio stamps have been collected in albums, and there was a library that actually had one and was willing to share it,” Jean said.</p> <p>Without FirstSearch, Sue said, “You would have to do more work to tease out the item that's the useful one for interlibrary loan purposes. It'd be possible, but there'd just be a lot of backing and forthing.” She continued, “We don't want a back and forth. We want to be efficient.” In such a large interlibrary loan system, the efficiency that FirstSearch makes possible is key. “I think FirstSearch is one of OCLC’s best products,” she said, “and I'm so glad it's still with us.”</p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt2-r-c1"> <div class="col1 parsys"><div class="text parbase section"> <div class="member-products-used"> <h3>Services used by the Massachusetts Library System</h3> <p><a href="https://www.oclc.org/en/firstsearch.html" title="FirstSearch">FirstSearch</a></p> <p><a href="https://www.oclc.org/en/worldshare-ill.html" title="WorldShare Interlibrary Loan">WorldShare Interlibrary Loan</a></p> </div> </div> <div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/member-stories/massachusetts/_jcr_content/par/parsyscolumncontrol_1/col1/image_45dd.img.png/1724094604190.png" alt="Map showing location of Massachusetts Library System" title="Map showing location of Massachusetts Library System" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3><span class="sidebar-header">Library at a glance</span></h3> <ul> <li><span class="text-gray">Provides services to about 1,600 Massachusetts libraries of all types and sizes</span></li> <li><span class="text-gray">Delivers access to full-text online databases that include magazine, journal, newspaper, and reference titles for library users of all ages</span></li> <li><span class="text-gray">Offers continuing education classes and workshops for library staff at individual libraries or training locations throughout the Commonwealth</span></li> <li><span class="text-gray">Ships 14 – 15 million items annually among 600 libraries of all types across Massachusetts</span></li> </ul> </div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt0"> <div class="parsys_column cq-colctrl-lt0-c0"> <div class="col0 parsys"><div class="text parbase section"> <h2 style="border-bottom: 1px dotted #ccc; padding-bottom: 13px;">Related stories</h2> </div> <div class="memberstorylist parbase section"> <div class="list"> <div class="member-story-list "> <div class="member-story"> <a href="https://www.oclc.org/en/member-stories/ucdavis.html"> <img src="/content/marketing/publish/en_us/member-stories/ucdavis/_jcr_content/par/memberstory_d98d/image.img.jpg/1680119819862.jpg" alt="UC Davis library staff helping student"/><br/> <h3 class="member-story-title">Find precisely what you’re looking for without distraction</h3> </a> <div class="member-story-text"><p>See how the University of California, Davis empowers researchers with quick and efficient access to the resources they need worldwide.</p></div> </div> <div class="member-story"> <a href="https://www.oclc.org/en/member-stories/syracuse.html"> <img src="/content/marketing/publish/en_us/member-stories/syracuse/_jcr_content/par/memberstory_d98d/image.img.jpg/1676306764562.jpg" alt="Students in Syracuse University Libraries' Learning Commons"/><br/> <h3 class="member-story-title">Locate hard-to-find resources with a quick, precise search</h3> </a> <div class="member-story-text"><p>Discover how Syracuse University supports researchers’ needs for unique resources in a variety of languages.</p></div> </div> </div> </div> </div> </div> </div> <div class="parsys_column cq-colctrl-lt0-c1"> <div class="col1 parsys"><div class="text parbase section"> <h2 style="border-bottom: 1px dotted #ccc; padding-bottom: 13px;">Want to learn more?</h2> </div> <div class="text parbase section"> <div class="story-calltoaction"> <p><a href="https://www.oclc.org/en/firstsearch.html" title="Learn more about FirstSearch">Learn more about FirstSearch</a></p> <p><a href="https://www.oclc.org/en/member-stories.html">Read more member stories</a></p> <p><a 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