CINXE.COM
Support : KSBY Support Portal
<!DOCTYPE html> <html lang="en" data-date-format="non_us" dir="ltr"> <head> <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="INW2KBem/zXC/BGdyprDjwvW5oLCtOCfHFWTk0uZSBI0lldUzG/eNknhVhc5t97ZPjmtvZQ0R53fqyrBzOMNtQ==" /> <link rel='shortcut icon' href='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5111899295/fav_icon/kyDAISpcu7CIkBNEcWhkhb7JtfrbreaKMg.png' /> <!-- Title for the page --> <title> Support : KSBY Support Portal </title> <!-- Meta information --> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="description" content= "" /> <meta name="author" content= "" /> <meta property="og:title" content="Support" /> <meta property="og:url" content="https://support.ksby.com/support/home" /> <meta property="og:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5111899290/logo/9TYXoDy0j48OQzy3nXG2PUQEkZDTpQp8XQ.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20250306%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20250306T105745Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=451bad795d459d60bbe816729e4d4f5d817f6e377e879addc7a6f4c8a2bf353d" /> <meta property="og:site_name" content="KSBY Support Portal" /> <meta property="og:type" content="article" /> <meta name="twitter:title" content="Support" /> <meta name="twitter:url" content="https://support.ksby.com/support/home" /> <meta name="twitter:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5111899290/logo/9TYXoDy0j48OQzy3nXG2PUQEkZDTpQp8XQ.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20250306%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20250306T105745Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=451bad795d459d60bbe816729e4d4f5d817f6e377e879addc7a6f4c8a2bf353d" /> <meta name="twitter:card" content="summary" /> <link rel="canonical" href="https://support.ksby.com/support/home" /> <!-- Responsive setting --> <link rel="apple-touch-icon" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5111899295/fav_icon/kyDAISpcu7CIkBNEcWhkhb7JtfrbreaKMg.png" /> <link rel="apple-touch-icon" sizes="72x72" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5111899295/fav_icon/kyDAISpcu7CIkBNEcWhkhb7JtfrbreaKMg.png" /> <link rel="apple-touch-icon" sizes="114x114" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5111899295/fav_icon/kyDAISpcu7CIkBNEcWhkhb7JtfrbreaKMg.png" /> <link rel="apple-touch-icon" sizes="144x144" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5111899295/fav_icon/kyDAISpcu7CIkBNEcWhkhb7JtfrbreaKMg.png" /> <meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0" /> <link rel="icon" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5111899295/fav_icon/kyDAISpcu7CIkBNEcWhkhb7JtfrbreaKMg.png" /> <link rel="stylesheet" href="/assets/cdn/portal/styles/theme.css" /> <style type="text/css"> /* theme */ .portal--light { --fw-body-bg: #F5F7F9; --fw-header-bg: #F5F7F9; --fw-header-text-color: #12344D; --fw-helpcenter-bg: #0761ba; --fw-helpcenter-text-color: #FFFFFF; --fw-footer-bg: #0761ba; --fw-footer-text-color: #FFFFFF; --fw-tab-active-color: #a3a3a3; --fw-tab-active-text-color: #12344D; --fw-tab-hover-color: #FFFFFF; --fw-tab-hover-text-color: #12344D; --fw-btn-background: #FFFFFF; --fw-btn-text-color: #12344D; --fw-btn-primary-background: #000000; --fw-btn-primary-text-color: #FFFFFF; --fw-baseFont: Source Sans Pro; --fw-textColor: #000000; --fw-headingsFont: Source Sans Pro; --fw-linkColor: #000000; --fw-linkColorHover: #000000; --fw-inputFocusRingColor: #EBEFF3; --fw-card-bg: #FFFFFF; --fw-card-fg: #000000; --fw-card-border-color: #EBEFF3; --fw-nonResponsive: #F5F7F9; --bs-body-font-family: Source Sans Pro; } </style> <link href='https://fonts.googleapis.com/css?family=Source+Sans+Pro:regular,italic,600,700,700italic' rel='stylesheet' type='text/css'> <script src="/assets/cdn/portal/vendor.js"></script> <script src="/assets/cdn/portal/scripts/head.js"></script> <script type="text/javascript"> window.store = {}; window.store = { assetPath: "/assets/cdn/portal/", defaultLocale: "en", currentLocale: "en", currentPageName: "portal_home", portal: {"id":5000076075,"name":"KSBY Support Portal","product_id":5000008481}, portalAccess: {"hasSolutions":true,"hasForums":false,"hasTickets":false,"accessCount":1}, account: {"id":152229,"name":"E.W. Scripps Co","time_zone":"Eastern Time (US & Canada)","companies":[]}, vault_service: {"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"}, blockedExtensions: "", search: {"all":"/support/search","solutions":"/support/search/solutions","topics":"/support/search/topics","tickets":"/support/search/tickets"}, portalLaunchParty: { enableStrictSearch: false, }, marketplace: {"token":"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJwcm9kdWN0IjoiZnJlc2hkZXNrIiwiYWNjb3VudF9pZCI6IjE1MjIyOSIsImRvbWFpbiI6ImV3c2NyaXBwc2NvLmZyZXNoZGVzay5jb20iLCJvcmdhbmlzYXRpb25faWQiOiIxMDQ4NzY5NzM1NTkwMzEyNDYiLCJ0aW1lIjoxNzQxMzQzNjc5LCJpc3MiOiJmcmVzaGRlc2tfdmlzaXRvcl9wb3J0YWwifQ.lR9lOny4iMR7l5BZLkwJ1LRPMHx4oxw2Y4fQ1Mr4DgU","data_pipe_key":"634cd594466a52fa53c54b5b34779134","region":"us","org_domain":"ewscrippsco.freshworks.com"}, }; </script> </head> <body class="portal portal--light "> <header class="container-fluid px-0 fw-nav-wrapper fixed-top"> <section class="bg-light container-fluid"> <div class="container"> <a id="" href="#fw-main-content" class="visually-hidden visually-hidden-focusable p-8 my-12 btn btn-outline-primary" >Skip to main content</a> </div> </section> <section class="container"> <nav class="navbar navbar-expand-xl navbar-light px-0 py-8 pt-xl-4 pb-xl-0"> <a class="navbar-brand d-flex align-items-center" href="https://ksby.com/"> <img data-src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5111899290/logo/9TYXoDy0j48OQzy3nXG2PUQEkZDTpQp8XQ.png" loading="lazy" alt="Freshworks Logo" class="lazyload d-inline-block align-top me-4 fw-brand-logo" /> <div class="fs-22 semi-bold fw-brand-name ms-4" title="KSBY Support Portal">KSBY Support Portal</div> </a> <button class="navbar-toggler collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#navbarContent" aria-controls="navbarContent" aria-expanded="false" aria-label="Toggle navigation" id="navbarContentToggler"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="collapse navbar-collapse" id="navbarContent"> <ul class="navbar-nav ms-auto mt-64 mt-xl-0"> <li class="nav-item active"> <a href="/support/home" class="nav-link"> <span class="d-md-none icon-home"></span> Home </a> </li> <li class="nav-item "> <a href="/support/solutions" class="nav-link"> <span class="d-md-none icon-solutions"></span> Knowledge base </a> </li> <li class="nav-item no-hover"> <a id="" href="/support/tickets/new" class="btn fw-secondary-button" >Submit a ticket</a> </li> </ul> <ul class="navbar-nav flex-row align-items-center ps-8 fw-nav-dropdown-wrapper"> <li class="nav-item no-hover fw-login"> <a id="" href="/support/login" class="nav-link pe-8" >Login</a> </li> <li class="nav-item dropdown no-hover ms-auto"> </li> </ul> </div> </nav> </section> <div class="nav-overlay d-none"></div> </header> <main class="fw-main-wrapper" id="fw-main-content"> <section> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> </section> <section class="container-fluid px-0 fw-helpcenter mb-md-n64"> <div class="container"> <div class="row"> <div class="col-md-9 col-lg-6 mx-auto"> <h1>Hi, how can we help you?</h1> <form action="/support/search" id="fw-search-form" data-current-tab="all"> <div class="form-group fw-search my-0"> <div class="input-group"> <input type="text" class="form-control" id="searchInput" name="term" value="" placeholder="Enter the search term here...." autocomplete="off" aria-label="Enter the search term here...."> <button class="btn px-20 input-group-text" type="submit" tabindex="-1" aria-label="Search"><span class="icon-search"></span></button> </div> <div class="visually-hidden"> <span id="srSearchUpdateMessage" aria-live="polite"></span> </div> <div class="fw-autocomplete-wrapper box-shadow bg-light br-8 p-16 d-none"> <div class="fw-autocomplete-header"> <button class="fw-search-tab fw-active-search-tab" data-tab="all"> All </button> <button class="fw-search-tab " data-tab="solutions"> Articles </button> </div> <div class="fw-loading my-80 d-none"></div> <div class="fw-autocomplete-focus"> <div class="fw-recent-search"> <div class="fw-recent-title d-none row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-recent me-8"></span>Recent Searches</div> <div class="col-4 px-0 text-end"><button class="btn btn-link fw-clear-all">Clear all</button></div> </div> <p class="ps-32 fw-no-recent-searches mb-16 d-none">No recent searches</p> <ul class="fw-no-bullet fw-recent-searches mb-16 d-none"></ul> </div> <div class="fw-popular-articles-search"> <p class="fs-20 semi-bold fw-popular-title d-none"><span class="icon-article me-8"></span> Popular Articles</p> <ul class="fw-no-bullet fw-popular-topics d-none"></ul> </div> <div class="fw-solutions-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-solutions-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-article me-8"></span>Articles</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-solutions-view-all" href="/support/search/solutions">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-solutions-search-results-container"></ul> </div> <div class="fw-topics-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-topics-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-topic me-8"></span>Topics</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-topics-view-all" href="/support/search/topics">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-topics-search-results-container"></ul> </div> <div class="fw-tickets-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-tickets-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-ticket me-8"></span>Tickets</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-tickets-view-all" href="/support/search/tickets">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-tickets-search-results-container"></ul> </div> </div> <div class="fw-autocomplete-noresults d-none text-center py-40"> <img src="/assets/cdn/portal/images/no-results.png" class="img-fluid fw-no-results-img" alt="no results" /> <p class="mt-24 text-secondary">Sorry! nothing found for <br /> <span id="input_term"></span></p> </div> </div> </div> </form> </div> </div> </div> </section> <section class="container-fluid px-0 mt-16"> <div class="container"> <div class="row justify-content-center"> <div class="col-md-6 col-xl-3 mb-8"> <a class="card fw-horizontal" href="/support/solutions" aria-label="Browse" articles=""> <div class="col-3 px-0 my-auto text-center"> <div class="fw-category-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"><defs><style>.cls-1{fill:#fff;opacity:0.01;}.cls-2,.cls-3{fill:none;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}.cls-2{stroke:#475867;}.cls-3{stroke:#00a886;}</style></defs><g id="White_BG" data-name="White BG"><rect class="cls-1" width="64" height="64"></rect></g><g id="Artwork"><circle class="cls-2" cx="32.05" cy="30.65" r="14.75"></circle><path class="cls-2" d="M38.27,44.4v8.8a1.56,1.56,0,0,1-1.55,1.56H27.39a1.56,1.56,0,0,1-1.55-1.56V44.4"></path><line class="cls-2" x1="30.54" y1="58.94" x2="33.65" y2="58.94"></line><path class="cls-2" d="M42.35,34.16a10.65,10.65,0,0,1-.87,1.91"></path><path class="cls-2" d="M32.05,19.78A10.88,10.88,0,0,1,42.93,30.65"></path><line class="cls-3" x1="32" y1="5.06" x2="32" y2="9.64"></line><line class="cls-3" x1="13.9" y1="12.55" x2="17.14" y2="15.79"></line><line class="cls-3" x1="50.1" y1="48.75" x2="46.86" y2="45.52"></line><line class="cls-3" x1="6.4" y1="30.65" x2="10.98" y2="30.65"></line><line class="cls-3" x1="57.6" y1="30.65" x2="53.02" y2="30.65"></line><line class="cls-3" x1="13.9" y1="48.75" x2="17.14" y2="45.52"></line><line class="cls-3" x1="50.1" y1="12.55" x2="46.86" y2="15.79"></line></g></svg> </div> </div> <div class="card-body col-9"> <h2 class="mt-0 card-title fs-18 line-clamp-2">Browse articles</h2> <p class="line-clamp-3">Explore How-To's and learn best practices from our knowledge base</p> </div> </a> </div> <div class="col-md-6 col-xl-3 mb-8"> <a class="card fw-horizontal" href="/support/tickets/new" aria-label="Submit" a="" ticket=""> <div class="col-3 px-0 my-auto text-center"> <div class="fw-category-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"><defs><style>.cls-1{fill:#fff;opacity:0.01;}.cls-2,.cls-3{fill:none;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}.cls-2{stroke:#475867;}.cls-3{stroke:#00a886;}</style></defs><g id="White_BG" data-name="White BG"><rect class="cls-1" width="64" height="64"></rect></g><g id="Artwork"><circle class="cls-2" cx="20.96" cy="22.89" r="7.95"></circle><path class="cls-2" d="M5.05,51A15.91,15.91,0,0,1,22,35.12c8.45.55,14.84,8,14.84,16.42V55.8A3.18,3.18,0,0,1,33.68,59H8.23A3.18,3.18,0,0,1,5.05,55.8Z"></path><path class="cls-3" d="M37.86,23.4A11.63,11.63,0,1,1,40.38,26l-4,1.49Z"></path><line class="cls-3" x1="47.43" y1="11.11" x2="47.43" y2="17.11"></line><line class="cls-3" x1="47.43" y1="20.75" x2="47.43" y2="21.75"></line></g></svg> </div> </div> <div class="card-body col-9"> <h2 class="mt-0 card-title fs-18 line-clamp-2">Submit a ticket</h2> <p class="line-clamp-3">Describe your issue by filling out the support ticket form</p> </div> </a> </div> </div> </div> </section> <section class="container-fluid px-0"> <div class="container"> <div class="fw-section-heading text-center mt-28 mt-md-44 mb-24 mb-md-16"> <h2>Knowledge base</h2> <a href="/support/solutions">View all articles</a> </div> <div class="row justify-content-center"> <div class="col-md-4 col-xl-3 mb-8"> <a class="card h-100 fw-kbase-card" aria-label="KSBY 6 News California's Central Coast | FAQs" href="/support/solutions/5000171774"> <div class="px-0 my-auto fw-icon-holder"> <span class="icon-category"></span> </div> <div class="card-body"> <p class="mt-0 card-title fs-18 line-clamp-2">KSBY 6 News California's Central Coast | FAQs</p> <p class="line-clamp-2"></p> </div> </a> </div> </div> </div> </section> <section class="container-fluid px-0 pt-60 pb-44 bg-light"> <div class="container"> <div class="col-xl-9 mx-auto mb-32"> <div class="fw-section-heading row mb-16"> <div class="col-md-8 text-center text-lg-start"> <h4>Most popular articles</h4> </div> <div class="col-md-4 text-center text-end"> <a href="/support/solutions">View all articles</a> </div> </div> <div class="fw-articles"> <div class="row"> <a class="col-md-6 fw-article-info d-flex" href="/support/solutions/articles/5000825293-contact-us" aria-label='Advanced filters for Search'> <div class="pt-4 pe-8"><span class="icon-article pr-8"></span></div> <div> <p class="fs-18 semi-bold line-clamp-2">Contact Us</p> <p class="line-clamp-2 fw-meta-info"> Modified on Tue, 30 Jul, 2019 at 6:20 PM </p> </div> <p></p> </a> <a class="col-md-6 fw-article-info d-flex" href="/support/solutions/articles/5000825294-contact-the-news-room" aria-label='Advanced filters for Search'> <div class="pt-4 pe-8"><span class="icon-article pr-8"></span></div> <div> <p class="fs-18 semi-bold line-clamp-2">Contact the News Room</p> <p class="line-clamp-2 fw-meta-info"> Modified on Tue, 30 Jul, 2019 at 6:21 PM </p> </div> <p></p> </a> <a class="col-md-6 fw-article-info d-flex" href="/support/solutions/articles/5000845218-have-a-news-tip-or-story-suggestion-" aria-label='Advanced filters for Search'> <div class="pt-4 pe-8"><span class="icon-article pr-8"></span></div> <div> <p class="fs-18 semi-bold line-clamp-2">Have a News Tip or Story Suggestion?</p> <p class="line-clamp-2 fw-meta-info"> Modified on Fri, 10 Jan, 2020 at 4:15 PM </p> </div> <p></p> </a> <a class="col-md-6 fw-article-info d-flex" href="/support/solutions/articles/5000825295-meet-the-ksby-news-team" aria-label='Advanced filters for Search'> <div class="pt-4 pe-8"><span class="icon-article pr-8"></span></div> <div> <p class="fs-18 semi-bold line-clamp-2">Meet the KSBY News Team</p> <p class="line-clamp-2 fw-meta-info"> Modified on Tue, 30 Jul, 2019 at 6:21 PM </p> </div> <p></p> </a> </div> </div> </div> </div> </section> </main> <footer class="container-fluid px-0"> <section class="fw-contact-info"> <p class="fw-contacts"> <a id="" href="tel:805-541-6666" class="" ><span class='icon-phone'></span><span dir='ltr'>805-541-6666</span></a> </p> </section> <section class="fw-credit"> <nav class="fw-laws"> </nav> </section> </footer> <div class="modal-backdrop fade d-none" id="overlay"></div> <script src="/assets/cdn/portal/scripts/bottom.js"></script> <script src="/assets/cdn/portal/scripts/locales/en.js"></script> <script src="/assets/cdn/portal/scripts/marketplace.js" async></script> <script src="/assets/cdn/portal/scripts/integrations.js" async></script> </body> </html>