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You’ll be responsible for manage processes and projects across three critical areas that support our overall UX strategy: Design Systems, UX Research Practices, and Writing for UX. You will manage the processes, tools, and logistics that support the product lifecycle, collaborating closely with the Director of Design Operations, researchers, designers, writers, and stakeholders to coordinate research activities across multiple projects. 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data-uid="21c2a4ec708e90d3e71bb06cfc860560"> <div class='block-job-description'> <div class=""> <div class='page-block' id='page_block_2_0'> <h3 class="job-title" id="job_title_2_0"> Design Operations Specialist (Contract) </h3> <div class="job-component-details job-component-details-cebd8924cadb5b17a8cb1f1d21430136"> <div class="job-component-list"> <ul> </ul> </div> <div class="job-component-list job-component-list-location"> <ul> <li class="job-component-icon-and-text job-component-location"> <i class="fas fa-location-arrow" aria-hidden="true"></i> <span id="location_2_0_0_0"> Remote, United States </span></li> </ul> </div> <div class="job-component-list job-component-list-employment_type"> <ul> </ul> </div> <div class="job-component-list"> <ul> </ul> </div> <div class="job-component-list"> <ul> </ul> </div> <div class="job-component-list"> <ul> </ul> </div> <div class="job-component-list"> <ul> </ul> </div> </div> <div class="job-description-controls hide-when-tracking-inactive"> <a id="link_candidate_favourite_2_0" class="btn btn-primary candidate-favourite d-none" data-candidate-favourite-source-uid="cebd8924cadb5b17a8cb1f1d21430136" data-controller="blocks--candidate-favourite" data-action="blocks--candidate-favourite#toggle" data-link-favourite-url="https://www.eventbritecareers.com/me/jobs/cebd8924cadb5b17a8cb1f1d21430136/favourites.json" data-link-unfavourite-url="https://www.eventbritecareers.com/me/jobs/cebd8924cadb5b17a8cb1f1d21430136/favourites.json" style="" href=""> <span class="favourites-button-text"> <i class="fa fa-star add-to-favourites-text"></i> <span class="add-to-favourites-text">Add to favorites</span> <i class="fa fa-check favourited-text"></i> <span class="favourited-text">Favorited</span> </span> </a> <a id="link_view_favourites_2_0" class="btn btn-primary view-favourites d-none" href="/me/settings"> <i class="fa fa-cog"></i> View favorites </a> </div> <div class="job-description" id="job_description_2_0"> <h3><strong>Job Overview:</strong></h3> <p>Eventbrite is seeking a <strong>Contract Design Operations Specialist - Foundations</strong>. This contract role will focus on streamlining and supporting the operational needs of our Foundations team - the pillars of our user experience practice. You’ll be responsible for manage processes and projects across three critical areas that support our overall UX strategy: Design Systems, UX Research Practices, and Writing for UX. You will manage the processes, tools, and logistics that support the product lifecycle, collaborating closely with the Director of Design Operations, researchers, designers, writers, and stakeholders to coordinate research activities across multiple projects.</p> <h3><strong>Key Responsibilities:</strong></h3> <h3><strong>Operations of Foundations Team:</strong></h3> <p>Design Systems:Work closely with the core team of design system designers and engineers with cross-functional teams bridging the gap between design and development to optimize the processes and standards for taking new design system components and templates from design to release. Assist in planning and process implementation with cross-functional partners for the scaling of the design system to all surfaces and product areas in a large, complex organization.UX Research:Optimize UX research practices that provide actionable insights and drive informed design decisions. Ensure research is a key input in all stages of product development. Champion the importance of research in understanding customer needs and validating design hypotheses. Foster collaboration with Product, Design and Engineering teams to ensure best practices are in place.Writing for UX Content Strategy: Oversee the operations of UX writing practice that ensures clear, consistent, and user-centric communication throughout our digital experiences. Partner with designers, product managers, and marketing teams to ensure that UX writing is integrated into our product design and development process</p> <h3><strong>Project Prioritization and Logistics:</strong></h3> <ul> <li>Work with the Operations partners, Design Managers prioritize projects based on business goals and team capacity.</li> <li>Track and document project timelines to ensure alignment with cross-functional teams.</li> <li>Coordinate with design and product teams to manage dependencies effectively.</li> <li>Serve as the primary point of contact for cross-functional teams (product, design, marketing) to ensure research requests are logged and addressed efficiently.</li> </ul> <h3><strong>Process Optimization and Documentation:</strong></h3> <ul> <li>Collaborate with the Director of Design Operations to enhance operations processes for greater efficiency and scalability.</li> <li>Create and maintain clear documentation for operations processes, ensuring ease of use for the entire team.</li> </ul> <h3><strong>Tools and Platform Management:</strong></h3> <ul> <li>Oversee the management of tools (e.g., survey tools, user testing platforms, collaboration tools, accessibility/localization tools).</li> <li>Ensure tools are up-to-date, troubleshoot issues, and onboard new team members as needed.</li> <li>Research and recommend new tools or platforms to improve research efficiency.</li> </ul> <h3><strong>Research Support:</strong></h3> <ul> <li>Support UX researchers as needed in: </li> <ul> <li>Coordinating interviews, tests, and focus groups across different time zones.</li> <li>Managing participant recruitment, including scheduling, coordinating, payment with external recruitment agencies when necessary.</li> <li>Recording research sessions (in-person or remote), ensuring proper documentation, notes, observations.</li> <li>Support the research team in maintaining a repository of research insights for easy access by cross-functional teams.</li> </ul> </ul> <h3><strong>Required Skills:</strong></h3> <ul> <li> <strong>Project Management:</strong> Strong organizational and time-management skills with experience managing multiple projects and deadlines.</li> <li> <strong>Attention to Detail:</strong> Ability to manage teams, scheduling, and logistics with precision.</li> <li> <strong>Communication:</strong> Excellent written and verbal communication skills for liaising across teams and stakeholders.</li> <li> <strong>Tech Savvy:</strong> Proficiency with product design tools such as user testing platforms, collaboration software, and project management tools</li> <li> <strong>Adaptability:</strong> Ability to thrive in a fast-paced environment, anticipate needs, and adjust to changing priorities.</li> <li> <strong>Collaboration:</strong> Experience working cross-functionally with design, product, engineering teams to foster collaboration and support quality design outputs</li> </ul> <h3><strong>Preferred Experience:</strong></h3> <ul> <li>Previous experience in a research operations or UX/Product design operations role - ideal candidate has experience with Research and Design Systems</li> <li>Familiarity with Product UX best practices.</li> </ul><div class="content-conclusion"> <h3><strong>ABOUT EVENTBRITE</strong></h3> <p>At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. </p> <p>Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. </p> <p>Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. <a href="https://www.eventbritecareers.com/diversity-and-inclusion-at-eventbrite">Read more</a> about our Diversity and Inclusion work for our team, culture, and community.</p> <h3><strong>BENEFITS</strong></h3> <p>We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.</p> <p>Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).</p> <h3><strong>EQUAL OPPORTUNITY</strong></h3> <p>At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.</p> <p>If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. </p> </div> </div> </div> </div> </div> </div> </div> <div class="col-md-4"> <div class="block-wrapper side-panel" data-uid="5bb64cf87847c53462d70a418221b4ee"> <div class="block-call-to-action " data-controller="blocks--call-to-action" data-blocks--call-to-action-cta-uid-value="f55ad1e901371a941178"> <div class='page-block' id='page_block_2_1'> <div class='call-to-action 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name="form_submission[fields_attributes][2][email_value]" /> <input id="form_field_kind_2_1_2" autocomplete="off" type="hidden" value="email" name="form_submission[fields_attributes][2][kind]" /> <input id="form_form_template_field_id_2_1_2" autocomplete="off" type="hidden" value="d5543999e75aa036bb5e" name="form_submission[fields_attributes][2][form_template_field_uid]" /> </div> <div class="form-template-field-check-box-set form-group reason-for-interest" data-form-template-field-binding="form_binding"> <label for="form_reason_for_interest_2_1_3" class="form-template-field-label reason-for-interest"> <span class="ada-label-text"> Please check 1-3 reasons you're interested in working at Eventbrite: </span> <span class="ada-unique-content">e66f945a</span> </label> <div class="form-group check-box-inline m-b-5"> <label for="form_submission_fields_attributes_3_options_attributes_0_checked"> <input name="form_submission[fields_attributes][3][options_attributes][0][checked]" type="hidden" 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type="hidden" value="f3f5b2ed405f43260793366b0c4339a1" name="form_submission[fields_attributes][3][options_attributes][1][form_template_field_option_uid]" id="form_submission_fields_attributes_3_options_attributes_1_form_template_field_option_uid" /> Culture or employer brand </label> </div> <div class="form-group check-box-inline m-b-5"> <label for="form_submission_fields_attributes_3_options_attributes_2_checked"> <input name="form_submission[fields_attributes][3][options_attributes][2][checked]" type="hidden" value="0" autocomplete="off" /><input type="checkbox" value="1" name="form_submission[fields_attributes][3][options_attributes][2][checked]" id="form_submission_fields_attributes_3_options_attributes_2_checked" /> <input autocomplete="off" type="hidden" value="2654ec4608321a9fd12ccf6588d454b0" name="form_submission[fields_attributes][3][options_attributes][2][form_template_field_option_uid]" id="form_submission_fields_attributes_3_options_attributes_2_form_template_field_option_uid" /> Career opportunity </label> </div> <div class="form-group check-box-inline m-b-5"> <label for="form_submission_fields_attributes_3_options_attributes_3_checked"> <input name="form_submission[fields_attributes][3][options_attributes][3][checked]" type="hidden" value="0" autocomplete="off" /><input type="checkbox" value="1" name="form_submission[fields_attributes][3][options_attributes][3][checked]" id="form_submission_fields_attributes_3_options_attributes_3_checked" /> <input autocomplete="off" type="hidden" value="f9b935f6cd1df6614ec95ecd51aab57f" name="form_submission[fields_attributes][3][options_attributes][3][form_template_field_option_uid]" id="form_submission_fields_attributes_3_options_attributes_3_form_template_field_option_uid" /> Office location </label> </div> <div class="form-group check-box-inline m-b-5"> <label for="form_submission_fields_attributes_3_options_attributes_4_checked"> <input name="form_submission[fields_attributes][3][options_attributes][4][checked]" type="hidden" value="0" autocomplete="off" /><input type="checkbox" value="1" name="form_submission[fields_attributes][3][options_attributes][4][checked]" id="form_submission_fields_attributes_3_options_attributes_4_checked" /> <input autocomplete="off" type="hidden" value="29db99e34269a89a541b3b0032940d68" name="form_submission[fields_attributes][3][options_attributes][4][form_template_field_option_uid]" id="form_submission_fields_attributes_3_options_attributes_4_form_template_field_option_uid" /> Company mission </label> </div> <input id="form_field_kind_2_1_3" autocomplete="off" type="hidden" value="check_box_set" name="form_submission[fields_attributes][3][kind]" /> <input id="form_form_template_field_id_2_1_3" autocomplete="off" type="hidden" value="80fee4964b17af9512532c6019de23ea" name="form_submission[fields_attributes][3][form_template_field_uid]" /> <div class="clearfix"></div> </div> <div class="form-group form-template-field-job-alert alert-me-about-jobs-like-this" data-form-template-field-binding="form_binding"> <fieldset> <legend hidden> </legend> <input id="form_alert_me_about_jobs_like_this_2_1_4" autocomplete="off" type="hidden" value="job_alert" name="form_submission[fields_attributes][4][kind]" /> <input id="form_field_kind_2_1_4" autocomplete="off" type="hidden" value="job_alert" name="form_submission[fields_attributes][4][kind]" /> <input id="form_form_template_field_id_2_1_4" autocomplete="off" type="hidden" value="56ab2c7a65cea82ea1b9" name="form_submission[fields_attributes][4][form_template_field_uid]" /> <label class="ada-unique-content" for="form_agreement_2_1">357a967d</label> <input name="form_submission[fields_attributes][4][agreement]" type="hidden" value="0" autocomplete="off" /><input id="form_agreement_2_1" type="checkbox" value="1" name="form_submission[fields_attributes][4][agreement]" /> <span class="checkbox-label-text">Alert me about jobs like this</span> <input type="hidden" name="form_submission[fields_attributes][4][department_uids][]" id="form_departments_2_1_0" value="ea94a068d4ffb2adc9e11bfcef962fe2" autocomplete="off" /> <input type="hidden" name="form_submission[fields_attributes][4][locations_json][]" id="form_locations_2_1" value="{"city":"Remote","state":"","country_code":"US"}" autocomplete="off" /> </fieldset> </div> <input type="hidden" name="_empty" id="empty_field_2_1" value="" autocomplete="off" /> <input type="hidden" name="candidate_referral_uid" id="candidate_referral_uid_2_1" value="" autocomplete="off" /> <div class="form-group form-group-submit"> <button name="button" type="submit" class="btn btn-primary" data-action="blocks--call-to-action#sendFormSubmission" data-blocks--call-to-action-target="submitButton" id="form_submit_2_1"> <span class="submit-state submit-start">Apply</span> <span class="submit-state submit-in-progress"><i class="fa fa-spinner fa-spin fa-fw"></i> Please wait...</span> <span class="submit-state submit-finished"><i class="fa fa-check"></i> Done</span> </button></div> <p class="show-when-candidate-known"> <a id="link_not_candidate_2_1" class="not-candidate" href="/me/settings"> <span data-candidate-field="candidate_first_name" data-format="Not %{candidate_first_name}?" data-fallback="Not You?"> Not You? </span></a></p> <div class="legal-terms "> <p><p>Review our <a href="https://eventbrite.app.box.com/s/4cq6lmjjwuejvoqifjodc2sf5iy2dq5s">Applicant Privacy Notice</a> here</p></p> </div> </form> </div> <div class="call-to-action-get" id="call_to_action_response_2_1" data-blocks--call-to-action-target="getSection"> <p>Please complete your application on the next screen</p> </div> </div> </div> </div> </div> <div class="block-wrapper side-panel" data-uid="76ef3e63b5b4e4b0f19d9eedf9ad8f57"> <div class="block-jobs" data-controller="stream-invoker blocks--jobs" data-stream-invoker-url-value="https://www.eventbritecareers.com/blocks/favourite_jobs"> <div class="row"> <div class="col-md-12 block-content"> <h2 style="text-align:center;">Recommended Jobs</h2> </div> </div> <div class="row"> </div> <div class='page-block' id='page_block_2_3'> <div class="jobs-list"> <div class="job" data-department="["Sales \u0026 Services"]" data-category="["Sales \u0026 Services"]" data-country-code="["GB"]" data-country-text="["United Kingdom"]" data-city="[]"> <a id="link_page_title_2_3_0" href="https://www.eventbritecareers.com/jobs/business-development-manager-united-kingdom"> <h3 id="job_title_2_3_0" class="job-field job-title ">Business Development Manager</h3> <span id="job_team_2_3_0" class="job-field job-team job-hidden-field"> </span> <span id="job_requisition_identifier_2_3_0" class="job-field job-requisition-identifier job-hidden-field">JR08060</span> <span id="job_cities_2_3_0" class="job-field job-city job-hidden-field"></span> <span id="job_states_2_3_0" class="job-field job-state job-hidden-field"></span> <span id="job_country_codes_2_3_0" class="job-field job-country job-hidden-field">United Kingdom</span> <span id="job_locations_2_3_0" class="job-field job-location ">United Kingdom</span> <span id="job_departments_2_3_0" class="job-field job-department ">Sales & Services</span> <span id="job_categories_2_3_0" class="job-field job-category job-hidden-field">Sales & Services</span> <span id="job_employment_types_2_3_0" class="job-field job-employment-type job-hidden-field"></span> <span id="job_levels_2_3_0" class="job-field job-level job-hidden-field"></span> <div class="job_spacer"></div> </a> <div id="page_summary_2_3_0" class="job-summary job-hidden-field">THE CHALLENGE We are building a best-in-class sales organization comprised of motivated and talented go-getters. The opportunity is big, competition is fierce, and we have miles to go before we sleep. We're looking for a start-up oriented candidat...</div> <span class="job-favourited job-favourited-2d3ebd1636d258439ede4bc73c680f13"> </span> </div> <div class="job" data-department="["Engineering"]" data-category="["Engineering"]" data-country-code="["ES"]" data-country-text="["Spain"]" data-city="["Remote"]"> <a id="link_page_title_2_3_1" href="https://www.eventbritecareers.com/jobs/software-engineer-i-remote-spain-af58bacf-4355-4e8f-b5c6-ba42dd6b603f"> <h3 id="job_title_2_3_1" class="job-field job-title ">Software Engineer I</h3> <span id="job_team_2_3_1" class="job-field job-team job-hidden-field"> </span> <span id="job_requisition_identifier_2_3_1" class="job-field job-requisition-identifier job-hidden-field">JR08109</span> <span id="job_cities_2_3_1" class="job-field job-city job-hidden-field">Remote</span> <span id="job_states_2_3_1" class="job-field job-state job-hidden-field"></span> <span id="job_country_codes_2_3_1" class="job-field job-country job-hidden-field">Spain</span> <span id="job_locations_2_3_1" class="job-field job-location ">Remote, Spain</span> <span id="job_departments_2_3_1" class="job-field job-department ">Engineering</span> <span id="job_categories_2_3_1" class="job-field job-category job-hidden-field">Engineering</span> <span id="job_employment_types_2_3_1" class="job-field job-employment-type job-hidden-field"></span> <span id="job_levels_2_3_1" class="job-field job-level job-hidden-field"></span> <div class="job_spacer"></div> </a> <div id="page_summary_2_3_1" class="job-summary job-hidden-field">THE CHALLENGE Eventbrite is seeking Full stack Software engineers to join us in our mission to bring the world together through live experiences. Last year alone, our platform processed over 150 million tickets across over 3 million events organiz...</div> <span class="job-favourited job-favourited-433c1daf5d8ea47e653e332857b539f4"> </span> </div> <div class="job" data-department="["Engineering"]" data-category="["Engineering"]" data-country-code="["IN"]" data-country-text="["India"]" data-city="["Remote"]"> <a id="link_page_title_2_3_2" href="https://www.eventbritecareers.com/jobs/software-engineer-ii-react-native-remote-india"> <h3 id="job_title_2_3_2" class="job-field job-title ">Software Engineer II (React Native)</h3> <span id="job_team_2_3_2" class="job-field job-team job-hidden-field"> </span> <span id="job_requisition_identifier_2_3_2" class="job-field job-requisition-identifier job-hidden-field">JR08107</span> <span id="job_cities_2_3_2" class="job-field job-city job-hidden-field">Remote</span> <span id="job_states_2_3_2" class="job-field job-state job-hidden-field"></span> <span id="job_country_codes_2_3_2" class="job-field job-country job-hidden-field">India</span> <span id="job_locations_2_3_2" class="job-field job-location ">Remote, India</span> <span id="job_departments_2_3_2" class="job-field job-department ">Engineering</span> <span id="job_categories_2_3_2" class="job-field job-category job-hidden-field">Engineering</span> <span id="job_employment_types_2_3_2" class="job-field job-employment-type job-hidden-field"></span> <span id="job_levels_2_3_2" class="job-field job-level job-hidden-field"></span> <div class="job_spacer"></div> </a> <div id="page_summary_2_3_2" class="job-summary job-hidden-field">THE CHALLENGE Eventbrite is a people-first organization. Our goal of building a global platform for live experience relies on the foundation of top talent and strong company culture. Eventbrite is seeking an Android Engineer to join us in our miss...</div> <span class="job-favourited job-favourited-42fff51374b040be19fc83f8509d4fb3"> </span> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="page-row p-t-60 p-b-60 row-background-brand_color_3 row-foreground-brand_color_1" id="page_row_3"> <div class="page-row-inner"> <div class="container page-row-container"> <div class="page-row-and-new-button"> <div class="row page-row-border"> <div class="col-md-12"> <div class="block-wrapper " data-uid="43bb1ce1813fab68a23fd41a83ab3b2e"> <div class="block-call-to-action " data-controller="blocks--call-to-action" data-blocks--call-to-action-cta-uid-value="f55ad1e901371a941178"> <div class='page-block' id='page_block_3_0'> <div class='call-to-action apply_url-call-to-action' data-blocks--call-to-action-target="callToActionContainer"> <div class="row"> <div class="col-md-12 block-content"> <h2 style="text-align:center;">Apply Now</h2> </div> 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id="footer_logo" src="https://d3ooc9jud7priz.cloudfront.net/public/uploads/companies/logos/000/001/145/original/eventbrite_wordmark_orange.png?1536764122"> </div> </div> <div class="col-md-6 col-xs-6"> <div class="block-header-social-links"> <a id="link_footer_twitter" target="_blank" href="https://twitter.com/Eventbrite"> <i class="fa fa-twitter"></i> </a> <a id="link_footer_linkedin" target="_blank" href="https://www.linkedin.com/company/eventbrite"> <i class="fa fa-linkedin"></i> </a> <a id="link_footer_facebook" target="_blank" href="https://www.facebook.com/Eventbrite"> <i class="fa fa-facebook"></i> </a> <a id="link_footer_glassdoor" target="_blank" href="https://www.glassdoor.com/Reviews/Eventbrite-Reviews-E344483.htm"> <i class="mdi mdi-glassdoor"></i> </a></div> </div> </div> </div> </div> <script type="application/ld+json"> {"@context":"http://schema.org/","@type":"JobPosting","title":"Design Operations Specialist (Contract)","description":"\u003ch3\u003e\u003cstrong\u003eJob Overview:\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eEventbrite is seeking a \u003cstrong\u003eContract Design Operations Specialist - Foundations\u003c/strong\u003e. This contract role will focus on streamlining and supporting the operational needs of our Foundations team - the pillars of our user experience practice. You’ll be responsible for manage processes and projects across three critical areas that support our overall UX strategy: Design Systems, UX Research Practices, and Writing for UX. You will manage the processes, tools, and logistics that support the product lifecycle, collaborating closely with the Director of Design Operations, researchers, designers, writers, and stakeholders to coordinate research activities across multiple projects.\u003c/p\u003e\n\u003ch3\u003e\u003cstrong\u003eKey Responsibilities:\u003c/strong\u003e\u003c/h3\u003e\n\u003ch3\u003e\u003cstrong\u003eOperations of Foundations Team:\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eDesign Systems:Work closely with the core team of design system designers and engineers with cross-functional teams bridging the gap between design and development to optimize the processes and standards for taking new design system components and templates from design to release. Assist in planning and process implementation with cross-functional partners for the scaling of the design system to all surfaces and product areas in a large, complex organization.UX Research:Optimize UX research practices that provide actionable insights and drive informed design decisions. Ensure research is a key input in all stages of product development. Champion the importance of research in understanding customer needs and validating design hypotheses. Foster collaboration with Product, Design and Engineering teams to ensure best practices are in place.Writing for UX Content Strategy:\u0026nbsp;Oversee the operations of UX writing practice that ensures clear, consistent, and user-centric communication throughout our digital experiences. Partner with designers, product managers, and marketing teams to ensure that UX writing is integrated into our product design and development process\u003c/p\u003e\n\u003ch3\u003e\u003cstrong\u003eProject Prioritization and Logistics:\u003c/strong\u003e\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eWork with the Operations partners, Design Managers prioritize projects based on business goals and team capacity.\u003c/li\u003e\n\u003cli\u003eTrack and document\u0026nbsp; project timelines to ensure alignment with cross-functional teams.\u003c/li\u003e\n\u003cli\u003eCoordinate with design and product teams to manage dependencies effectively.\u003c/li\u003e\n\u003cli\u003eServe as the primary point of contact for cross-functional teams (product, design, marketing) to ensure research requests are logged and addressed efficiently.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eProcess Optimization and Documentation:\u003c/strong\u003e\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eCollaborate with the Director of Design Operations to enhance operations processes for greater efficiency and scalability.\u003c/li\u003e\n\u003cli\u003eCreate and maintain clear documentation for operations processes, ensuring ease of use for the entire team.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eTools and Platform Management:\u003c/strong\u003e\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eOversee the management of tools (e.g., survey tools, user testing platforms, collaboration tools, accessibility/localization tools).\u003c/li\u003e\n\u003cli\u003eEnsure tools are up-to-date, troubleshoot issues, and onboard new team members as needed.\u003c/li\u003e\n\u003cli\u003eResearch and recommend new tools or platforms to improve research efficiency.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eResearch Support:\u003c/strong\u003e\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eSupport UX researchers as needed in:\u0026nbsp;\u003c/li\u003e\n\u003cul\u003e\n\u003cli\u003eCoordinating interviews, tests, and focus groups across different time zones.\u003c/li\u003e\n\u003cli\u003eManaging participant recruitment, including scheduling, coordinating, payment with external recruitment agencies when necessary.\u003c/li\u003e\n\u003cli\u003eRecording research sessions (in-person or remote), ensuring proper documentation, notes, observations.\u003c/li\u003e\n\u003cli\u003eSupport the research team in maintaining a repository of research insights for easy access by cross-functional teams.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eRequired Skills:\u003c/strong\u003e\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eProject Management:\u003c/strong\u003e Strong organizational and time-management skills with experience managing multiple projects and deadlines.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAttention to Detail:\u003c/strong\u003e Ability to manage teams, scheduling, and logistics with precision.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCommunication:\u003c/strong\u003e Excellent written and verbal communication skills for liaising across teams and stakeholders.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTech Savvy:\u003c/strong\u003e Proficiency with product design tools such as user testing platforms, collaboration software, and project management tools\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdaptability:\u003c/strong\u003e Ability to thrive in a fast-paced environment, anticipate needs, and adjust to changing priorities.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCollaboration:\u003c/strong\u003e Experience working cross-functionally with design, product, engineering teams to foster collaboration and support quality design outputs\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003e\u003cstrong\u003ePreferred Experience:\u003c/strong\u003e\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003ePrevious experience in a research operations or UX/Product design operations role - ideal candidate has experience with Research and Design Systems\u003c/li\u003e\n\u003cli\u003eFamiliarity with Product UX best practices.\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv class=\"content-conclusion\"\u003e\u003ch3\u003e\u003cstrong\u003eABOUT EVENTBRITE\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eAt Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eCultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eEmployees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace.\u0026nbsp; \u003ca href=\"https://www.eventbritecareers.com/diversity-and-inclusion-at-eventbrite\"\u003eRead more\u003c/a\u003e about our Diversity and Inclusion work for our team, culture, and community.\u003c/p\u003e\n\u003ch3\u003e\u003cstrong\u003eBENEFITS\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eWe offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.\u003c/p\u003e\n\u003cp\u003eEventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).\u003c/p\u003e\n\u003ch3\u003e\u003cstrong\u003eEQUAL OPPORTUNITY\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eAt Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.\u003c/p\u003e\n\u003cp\u003eIf, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.\u0026nbsp;\u003c/p\u003e\u003c/div\u003e","datePosted":"2024-09-25T21:07:26Z","employmentType":"FULL_TIME","validThrough":"2025-02-20T18:16:58Z","hiringOrganization":{"@type":"Organization","name":"Eventbrite","sameAs":"https://www.eventbrite.com/careers/","logo":"https://d25wby5c7p9100.cloudfront.net/public/uploads/24119a173d751fe42f5a/companies/logos/24119a173d751fe42f5a/thumb/data?1592474782"},"identifier":{"@type":"PropertyValue","name":"Eventbrite","value":"cebd8924cadb5b17a8cb1f1d21430136"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"","addressLocality":"Remote","addressRegion":"","postalCode":"","addressCountry":"US"}}]} </script> <script src="/themes/80f5699e8f9442a37b8a/javascript/javascript-1731490990.js" crossorigin="use-credentials" integrity="sha256-MKfee2VTbG16iZiNR7PS9aHg0zpxeNy4lalc30yMq2M=" id="theme_javascript"></script> <a id="link_candidate_details" style="display: none" aria-hidden="true" href="/v1/candidate_details">Candidate Details</a> </body> </html>