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}); }); function toggleMenu() { jQuery("#main-menu").toggleClass('expanded'); } function set_cookie(name, value) { document.cookie = name +'='+ value +'; Path=/;'; } function delete_cookie(name) { document.cookie = name +'=; Path=/; Expires=Thu, 01 Jan 1970 00:00:01 GMT;'; } </script> <main id="main-content" class="main-content"> <div class="styleguide-content" role="main" id="content"> <div class="usa-grid" style="padding:0"> <div class="usa-width-two-thirds-x"> <div id="post-8227" class="post-8227 post type-post status-publish format-standard hentry category-resources-on-issues-of-accessibility-and-the-ontarians-with-disabilities-act-aoda"> <header class="entry-header"> <h1 class="entry-title">Accessible Relay Services and Emergency Services</h1> <div class="entry-meta"> </div> </header> <div class="entry-content"> <p>The AODA has <a href="https://aoda.ca/new-aoda-requirement-for-ontario-websites/">requirements for web accessibility</a>, as well as <a href="https://aoda.ca/accessible-self-service-kiosks/">requirements for the procurement of self-service kiosks</a>. However, <a href="https://aoda.ca/coordinating-accessibility-laws-across-canada/">the third review of the AODA recommends that future AODA standards should align with existing standards in other parts of the country</a>.</p> <p>For instance, Accessibility Standards Canada (ASC) has adopted <a href="https://accessible.canada.ca/sites/default/files/2024-06/can-asc-en301549-20240226-v02-en-aoda.pdf">European standards for accessibility in information and communication technology (ICT)</a>. Future AODA standards may include some or all of these guidelines and requirements to make ICT products and services more accessible. In this article, we explore guidelines in the federal standards for accessible relay services and emergency services.</p> <h2>Accessible Relay Services and Emergency Services</h2> <p>Relay services support two-way communication through ICT between people using different <a href="https://aoda.ca/what-are-communication-supports/">modes of communication</a>, including:</p> <ul> <li>Text</li> <li><a href="https://aoda.ca/the-international-day-of-sign-languages/">Sign language</a></li> <li>Speech</li> </ul> <p>An operator converts modes of communication, so that two (2) people using different modes can understand each other. For example, people use video relay service (VRS) to communicate in Sign language with non-signers. An operator converts one person鈥檚 Sign language to speech, and the other person鈥檚 speech to Sign language. Similarly, someone can use speechreading or text to communicate with someone using voice when a relay operator converts each mode of communication.</p> <p>Likewise, operators can support two (2) people using speech to understand each other, through captions or speech-to-speech relay services. For example, someone who is deaf may communicate through speech and understand the other side of a conversation through captions. Alternatively, an operator can relay one person鈥檚 speech if the other person finds it difficult to understand.</p> <p>Any ICT product that offers two-way communication with relay services should support these services for both incoming and outgoing calls that use:</p> <ul> <li>Voice</li> <li>Video</li> <li>Real-time text (RTT)</li> </ul> <p>Similarly, any ICT product that offers two-way communication for emergency services should also support relay services for incoming and outgoing calls. People using text, video, and voice must be able to communicate with each other in emergency situations.</p> <hr/> </div> </div>  <div class="navigation post-navigation" role="navigation"> <div class="center"> <h3 class="screen-reader-text">Post navigation</h3> <div class="nav-links"> Previous Post <a href="https://www.aoda.ca/accessible-documentation/" rel="prev"><span class="meta-nav"></span> Accessible Documentation</a> <br/>Next Post <a href="https://www.aoda.ca/implementing-federal-standards-for-accessibility-in-information-and-technology/" rel="next">Implementing Federal Standards for Accessibility in Information and Technology <span class="meta-nav"></span></a> </div> </div> </div> </div> </div> </div> </main> <nav class="sidenav sticky" id="main-menu" > <ul id="menu-main-menu" class="usa-sidenav-list"><li id="menu-item-3154" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3154"><a href="/">Home</a></li> <li id="menu-item-2214" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-2214"><a href="https://www.aoda.ca/category/articles-regarding-the-accessibility-for-ontarians-with-disabilities-actaoda/">News Articles</a></li> <li id="menu-item-2217" class="menu-item menu-item-type-taxonomy menu-item-object-category current-post-ancestor current-menu-parent current-post-parent menu-item-2217"><a href="https://www.aoda.ca/category/resources-on-issues-of-accessibility-and-the-ontarians-with-disabilities-act-aoda/">AODA Resources</a></li> <li id="menu-item-783" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-783"><a href="https://www.aoda.ca/the-act/">The Act (AODA)</a></li> <li id="menu-item-786" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-786"><a href="https://www.aoda.ca/guide-to-the-act/">Guide to the Act</a></li> <li id="menu-item-787" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-787"><a href="https://www.aoda.ca/customer-care-standard/">Customer Service Standard</a></li> <li id="menu-item-802" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-802"><a href="https://www.aoda.ca/customer-care-guide/">Customer Service Guide</a></li> <li id="menu-item-1216" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1216"><a href="https://www.aoda.ca/integrated/">Integrated Regulation</a></li> <li id="menu-item-2104" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2104"><a href="https://www.aoda.ca/a-guide-to-the-integrated-accessibility-standards-regulation/">Integrated Guide</a></li> <li id="menu-item-2224" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2224"><a href="https://www.aoda.ca/contact/">Contact Information</a></li> </ul></nav> <div style="text-align: center;" class="navlist"> <p><a href="#main-content">Back to top</a></p> </div> <footer class="usa-footer usa-footer-big"> <div class="usa-footer-secondary_section usa-footer-big-secondary-section"> <div class="usa-grid"> <div class="usa-footer-logo usa-width-one-half"> <h2 class="usa-footer-big-logo-heading">Accessibility for Ontarians with Disabilities Act</h2> <p>Copyright AODA.ca Inc. 漏2008-2025<br> <a href="/web/20190204082213/https://www.aoda.ca/archives/">Site Map</a> </p> </div> <div class="usa-footer-contact-links usa-width-one-half"> <h2 class="usa-footer-contact-heading">Contact Information</h2> <address> <div class="usa-footer-primary-content usa-footer-contact_info"> <p><a href="https://web.archive.org/web/20190204082213/mailto:info@aoda.ca">info@aoda.ca</a></p> </div> </address> </div> </div> </div> </footer> <script type="text/javascript"> function formValidation() { jQuery('#aoda-online-form').validate({ rules: { "email": "required", "full_name": { required: true, pattern: /[A-Za-z]+\s+[A-Za-z]+/ }, "company": "required" }, messages: { "email": "Please enter a valid email address", "full_name": "Please enter your full name" }, errorPlacement: function ($error, $element) { var name = $element.attr("name"); $error.attr('aria-live', 'polite'); //$("#error" + name).append($error); $error.insertAfter($element); }, submitHandler: function(form) { var paramObj = {}; jQuery.each(jQuery(form).serializeArray(), function(_, kv) { paramObj[kv.name] = kv.value; }); jQuery.post('https://0rxyymz0p0.execute-api.ca-central-1.amazonaws.com/prod/user', JSON.stringify(paramObj), null, 'json' ).done(function(resp) { console.log('redirecting course...'); var data = JSON.parse(resp); localStorage['osg_aoda_uid'] = paramObj['email']; localStorage['osg_vcode'] = data['code']; window.location.replace('/course'); }); return false; } }).form(); } var checkEmailButton = jQuery('#check_email'); var spinner = jQuery('#spinner'); checkEmailButton.click(function(event) { event.preventDefault(); jQuery('input[name=email]').off({ 'keyup': buttonHandler }); spinner.show(); var $i = checkEmailButton.find('i'); $i.css("visibility", "hidden");; //checkEmailButton.animate({width: '5em', height: '3em'}); this.disabled = true; 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var verifyCodeButton = jQuery('#send-vcode'); verifyCodeButton.click(function(ev){ ev.preventDefault(); var codeInput = jQuery('input[name=vcode]'); codeInput.focus(); var vcode = jQuery('input[name=vcode]').val(); verifyCode(vcode); }); }).fail(function(data) { console.log(data) } ); } function verifyCode(vcode) { var email = localStorage['osg_aoda_uid']; var $codeContainer = jQuery('#verify-code'); jQuery.get("https://0rxyymz0p0.execute-api.ca-central-1.amazonaws.com/prod/verify", { email: email, code: vcode }, null, 'json' ).done(function(response) { if (!!response['ccode']) { localStorage['osg_vcode'] = vcode; getCertificateId().done(function() { checkEmailButton.hide(); $codeContainer.hide(); $codeContainer.find('.vcode-invalid').hide(); }); } else { $codeContainer.find('.vcode-invalid').show(); } }); } function buttonHandler(event) { checkEmailButton[0].disabled = !this.value; if (event.keyCode == 13) { event.preventDefault(); checkEmailButton.click(); } }; jQuery('input[name=email]').on('keyup', buttonHandler); function getCertificateId() { return jQuery.get('https://0rxyymz0p0.execute-api.ca-central-1.amazonaws.com/prod/certid', { email: localStorage['osg_aoda_uid'] } ).done(function(response) { if (!!response['cert_id']) { window.cert_id = response['cert_id']; jQuery('.course-completed').show(); } else { jQuery('.course-started').show(); } }); } function continueCourse() { console.log('redirecting /course...'); window.location.replace('/course'); } function restartCourse() { jQuery.ajax({ url: "https://0rxyymz0p0.execute-api.ca-central-1.amazonaws.com/prod/restart", type: 'POST', data: JSON.stringify({ email: localStorage['osg_aoda_uid'] }), dataType: 'json', contentType: 'application/json', context: this }).done(function(response) { continueCourse(); }); } function animateButton(selector) { var $button = jQuery(selector); var spinner = jQuery('#spinner-resend'); jQuery(document).on('click', selector, function(event) { //event.preventDefault(); spinner.show(); var $i = $button.find('span'); $i.hide(); $button.animate({width: '5em', height: '3em'}); this.disabled = true; this.style.backgroundColor = '#0071bc'; }); } function stopAnimation($button) { //$button.css('background-color', ''); $button.find('.spinner').hide(); $button.find('span').show(); $button.get(0).disabled = false; $button.animate({width: '13em', height: '3em'}); } animateButton('#resend-btn'); function downloadCertificate(){ var btn = jQuery('#resend-btn'); //animateButton(btn); jQuery.get("https://0rxyymz0p0.execute-api.ca-central-1.amazonaws.com/prod/download_cert", { cert_id: window.cert_id } ).done(function(response) { stopAnimation(btn); var blob = blobUtil.base64StringToBlob(response['cert'], 'applicaction/pdf'); saveAs(blob, "certificate.pdf"); //localStorage['osg_aoda_uid'] }); } function resendCertificate() { var btn = jQuery('#resend-btn'); //animateButton(btn); jQuery.post("https://0rxyymz0p0.execute-api.ca-central-1.amazonaws.com/prod/cert", JSON.stringify({ cert_id: window.cert_id, email: localStorage['osg_aoda_uid'] }) ).done(function(response) { stopAnimation(btn); 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