Best Customer Service Automation Software

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</h2> <div class="blade__description "> <p>Drive efficiencies, boost productivity, and deliver quality service at scale.</p> </div> </header> </article> </div> </section> </div><div data-blade-id="1699887592564_hfk" data-blade-position="3" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1699887592564_hfk" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Eliminate manual tasks and boost productivity. </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Service AI" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1699887592527_g4i-11" class="accordion__trigger" id="show-hide1699887592527_g4i-11" aria-label="Service AI"> <span class="accordion__title relative"> Service AI <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1699887592527_g4i-11" id="rel1699887592527_g4i-11"> <div class="accordion__description"> <p>Deliver personalized service and save time with AI built directly into your flow of work. Use Einstein to analyze historical case data and automatically classify and route them to the right agent or queue. Empower agents with AI-generated replies, summaries, and knowledge articles crafted from conversation data and your company’s trusted knowledge base. Combine your business rules and predictive models to surface the right offer and next best actions to take, in real time.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1699887592527_g4i-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-AI.jpg?w=1024" class="image__asset" alt="Service AI" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-AI.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-AI.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-AI.jpg?resize=768,768 768w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Schedule and Dispatch" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1699887592531_136z-22" class="accordion__trigger" id="show-hide1699887592531_136z-22" aria-label="Schedule and Dispatch"> <span class="accordion__title relative"> Schedule and Dispatch <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1699887592531_136z-22" id="rel1699887592531_136z-22"> <div class="accordion__description"> <p>Minimize operating costs and improve first-time fix rates by dispatching the right mobile worker with the right skills and tools to show up at the right time. Advanced algorithms and machine learning create optimized schedules and find the most efficient route for field technicians based on their status, skill sets, location, and job details. You can also quickly respond to dynamic requests and emergencies with automated scheduling and dispatching.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1699887592531_136z-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Schedule-and-Dispatch.jpg?w=1024" class="image__asset" alt="A window displaying dispatchers' schedules and travel paths" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Schedule-and-Dispatch.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Schedule-and-Dispatch.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Schedule-and-Dispatch.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Schedule-and-Dispatch.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Service Planner" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726516522933_oo8-33" class="accordion__trigger" id="show-hide1726516522933_oo8-33" aria-label="Service Planner"> <span class="accordion__title relative"> Service Planner <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726516522933_oo8-33" id="rel1726516522933_oo8-33"> <div class="accordion__description"> <p>Service Planner uses generative AI-powered step-by-step plans based on case-specific data to streamline customer support, enhance agent productivity, accelerate agent onboarding and ensure company policy compliance. By integrating intelligent automation with detailed service plans, organisations can achieve higher service standards, optimise resource allocation, and improve overall customer satisfaction.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726516522933_oo8-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?w=1024" class="image__asset" alt="Service Planner using generative AI to provide a step-by-step plan in the Service Console." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1699887592527_g4i-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-AI.jpg?w=1024" class="image__asset" alt="Service AI" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-AI.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-AI.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-AI.jpg?resize=768,768 768w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1699887592531_136z-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Schedule-and-Dispatch.jpg?w=1024" class="image__asset" alt="A window displaying dispatchers' schedules and travel paths" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Schedule-and-Dispatch.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Schedule-and-Dispatch.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Schedule-and-Dispatch.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Schedule-and-Dispatch.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1726516522933_oo8-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?w=1024" class="image__asset" alt="Service Planner using generative AI to provide a step-by-step plan in the Service Console." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1679768474348_15tk" data-blade-position="4" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1679768474348_15tk" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Unlock data-driven customer service automation and streamline processes. </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Workflows and Orchestration" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1679768474324_11mj-11" class="accordion__trigger" id="show-hide1679768474324_11mj-11" aria-label="Workflows and Orchestration"> <span class="accordion__title relative"> Workflows and Orchestration <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1679768474324_11mj-11" id="rel1679768474324_11mj-11"> <div class="accordion__description"> <p>Improve efficiency and scale quickly by automating frequent and complex processes with low-code tools and solutions. Fast-track work between people and departments by coordinating interrelated, multi-team processes into a single, streamlined workflow. Empower admins and devs with point-and-click builders to create processes, integrate data, and build reusable automated actions and components.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1679768474324_11mj-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Workflows-and-Orchestration.jpg?w=1024" class="image__asset" alt="A flow chart of a case's troubleshooting steps" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Workflows-and-Orchestration.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Workflows-and-Orchestration.jpg?resize=300,289 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Workflows-and-Orchestration.jpg?resize=768,739 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Workflows-and-Orchestration.jpg?resize=1024,985 1024w" height="985" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Unified Data" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1699887230736_17g7-22" class="accordion__trigger" id="show-hide1699887230736_17g7-22" aria-label="Unified Data"> <span class="accordion__title relative"> Unified Data <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1699887230736_17g7-22" id="rel1699887230736_17g7-22"> <div class="accordion__description"> <p>Increase customer satisfaction with workflows powered by all your data — no matter where the data lives. Connect any data, system, or AI model securely, and automate tasks and processes wherever they run — including in legacy systems. Trigger automated flows based on changes to your unified customer data to deliver the most contextual and personalized experiences.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1699887230736_17g7-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Unified-Data.jpg?w=1024" class="image__asset" alt="Windows displaying a customers profile and next best actions based on their data" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Unified-Data.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Unified-Data.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Unified-Data.jpg?resize=768,768 768w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Business Rules Engine" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1721930163263_10ke-33" class="accordion__trigger" id="show-hide1721930163263_10ke-33" aria-label="Business Rules Engine"> <span class="accordion__title relative"> Business Rules Engine <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1721930163263_10ke-33" id="rel1721930163263_10ke-33"> <div class="accordion__description"> <p>Automate multistep business decisions. Easily design and manage advanced business decisions automatically without help from IT. Set consistent rules within workflows to handle advanced, multistep case routing. And automate conversations with a no-code business rules engine.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1721930163263_10ke-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/products-features-business-rules-engine.webp?w=1024" class="image__asset" alt="Business Rules Engine UI showing a workflow to check application eligibility. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/products-features-business-rules-engine.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/products-features-business-rules-engine.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/products-features-business-rules-engine.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/products-features-business-rules-engine.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-4 show-hide__item " data-module-id="accordion-4" data-module-name="Robotic Process Automation" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1699887246176_wji-44" class="accordion__trigger" id="show-hide1699887246176_wji-44" aria-label="Robotic Process Automation"> <span class="accordion__title relative"> Robotic Process Automation <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1699887246176_wji-44" id="rel1699887246176_wji-44"> <div class="accordion__description"> <p>Optimize your workflows and reduce human errors by automating high-volume, repetitive tasks at scale. Enable your team to focus on higher value work by replacing mundane tasks with bots that can intelligently process documents, enter data, or take action on the user’s behalf, all without code. Use these bots across any system or application, including PDF documents, spreadsheets and even disconnected legacy systems.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1699887246176_wji-44__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Robotic-Process-Automation.jpg?w=1024" class="image__asset" alt="A workflow chart of a system being updated" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Robotic-Process-Automation.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Robotic-Process-Automation.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Robotic-Process-Automation.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Robotic-Process-Automation.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1679768474324_11mj-11__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Workflows-and-Orchestration.jpg?w=1024" class="image__asset" alt="A flow chart of a case's troubleshooting steps" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Workflows-and-Orchestration.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Workflows-and-Orchestration.jpg?resize=300,289 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Workflows-and-Orchestration.jpg?resize=768,739 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Workflows-and-Orchestration.jpg?resize=1024,985 1024w" height="985" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1699887230736_17g7-22__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Unified-Data.jpg?w=1024" class="image__asset" alt="Windows displaying a customers profile and next best actions based on their data" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Unified-Data.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Unified-Data.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Unified-Data.jpg?resize=768,768 768w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1721930163263_10ke-33__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/products-features-business-rules-engine.webp?w=1024" class="image__asset" alt="Business Rules Engine UI showing a workflow to check application eligibility. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/products-features-business-rules-engine.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/products-features-business-rules-engine.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/products-features-business-rules-engine.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/products-features-business-rules-engine.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1699887246176_wji-44__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Robotic-Process-Automation.jpg?w=1024" class="image__asset" alt="A workflow chart of a system being updated" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Robotic-Process-Automation.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Robotic-Process-Automation.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Robotic-Process-Automation.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Robotic-Process-Automation.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1682442267576_14v7" data-blade-position="5" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1682442267576_14v7" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Build once and deploy everywhere. </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Service Catalog" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1682442267531_mzz-11" class="accordion__trigger" id="show-hide1682442267531_mzz-11" aria-label="Service Catalog"> <span class="accordion__title relative"> Service Catalog <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442267531_mzz-11" id="rel1682442267531_mzz-11"> <div class="accordion__description"> <p>Maximize efficiency with a library for all your common service processes. Accelerate time to value by enabling admins to build and manage catalog workflows with a simple and easy-to-use interface. Fulfill customer requests faster by configuring catalog items to collect the right info and route to the right queue. In just a few clicks, you can expose these new automations across multiple channels.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442267531_mzz-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-Catalog.jpg?w=1024" class="image__asset" alt="A service catalog dashboard" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-Catalog.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-Catalog.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-Catalog.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-Catalog.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Self-Service" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682442267539_mqz-22" class="accordion__trigger" id="show-hide1682442267539_mqz-22" aria-label="Self-Service"> <span class="accordion__title relative"> Self-Service <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442267539_mqz-22" id="rel1682442267539_mqz-22"> <div class="accordion__description"> <p>Reduce costs and increase case deflection by empowering customers to complete tasks on their own. Give customers access to automated business processes through your website or mobile app. Guide them with dynamic, step-by-step screen flows and surface the most relevant information and recommendations all based on the customer's unified profile.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442267539_mqz-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Self-Service.jpg?w=1024" class="image__asset" alt="A self-service portal providing customer action options and bot assistance" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Self-Service.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Self-Service.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Self-Service.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Self-Service.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Einstein Bots" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682442267543_pv9-33" class="accordion__trigger" id="show-hide1682442267543_pv9-33" aria-label="Einstein Bots"> <span class="accordion__title relative"> Einstein Bots <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442267543_pv9-33" id="rel1682442267543_pv9-33"> <div class="accordion__description"> <p>Scale intelligent solutions across multiple channels with chatbots. Automate routine tasks — like providing common answers or performing typical processes — and help your team do more. Easily create rich experiences for customers on their preferred messaging platform and in their preferred language with multilingual bots.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442267543_pv9-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Einstein-Bots.jpg?w=1024" class="image__asset" alt="Use an easy, point-and-click interface to build and launch bots in minutes" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Einstein-Bots.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Einstein-Bots.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Einstein-Bots.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Einstein-Bots.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1682442267531_mzz-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-Catalog.jpg?w=1024" class="image__asset" alt="A service catalog dashboard" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-Catalog.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-Catalog.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-Catalog.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Service-Catalog.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1682442267539_mqz-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Self-Service.jpg?w=1024" class="image__asset" alt="A self-service portal providing customer action options and bot assistance" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Self-Service.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Self-Service.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Self-Service.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Self-Service.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1682442267543_pv9-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Einstein-Bots.jpg?w=1024" class="image__asset" alt="Use an easy, point-and-click interface to build and launch bots in minutes" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Einstein-Bots.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Einstein-Bots.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Einstein-Bots.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/12/Einstein-Bots.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1711127562570_sh2" data-blade-position="6" data-blade-name="sf/nupfixed" data-blade-variant="nupfixed" data-blade-source="www" data-blade-type="blade"> <section id="1711127562570_sh2" class="relative nupfixed--blade nupfixed--link_below layout--2 nupfixed--card_productaddon" > <div class="container background__present"> <div class="grid grid_main nupfixed nupfixed__2 nupfixed__gridTwo"> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Extend the power of customer service automation with these related products. </h2> </header> <div class="cards cards--carousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-extend_the_p" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content 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id="1680632942198_tre" class="relative nupfixed--blade nupfixed--link_above layout--5 nupfixed--card_pricingedition" > <div class="container"> <div class="grid grid_main nupfixed nupfixed__5 nupfixed__gridThree"> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Service Cloud Pricing. </h2> <div class="blade__description pbc-g-text-body-1-2 pbc-g-text-body-1-2-ul-checkmark-spacing"> <p>Find the right Service Cloud edition for your business needs.</p> </div> </header> <div class="cards cards--flex cards--flexFive"> <article class="card card__1 card__wrapper" data-module-id="1680632942161_c4d" data-module-position="1" data-module-type="card_pricingedition" data-module-name="Starter Suite" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Starter Suite </h3> <div class="card__description"> <p>The simple CRM suite for marketing, sales, service, and commerce.</p> <p>Starts at</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="GBP_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">£</span> <span class="">20</span> </div> <div class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> GBP (billed monthly or annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680632942198_tre" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Case Management </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Customisable Reports & Dashboards </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Knowledge Base </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="/uk/form/signup/freetrial-sales-starter/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Try for free: Service Cloud Starter" href="/uk/form/signup/freetrial-sales-starter/?d=pb" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1719863510488_120t" data-module-position="2" data-module-type="card_pricingedition" data-module-name="Pro Suite" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Pro Suite </h3> <div class="card__description"> <p>The flexible CRM suite with even more marketing, sales, service, and commerce tools.</p> <p>Starts at</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="GBP_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">£</span> <span class="">80</span> </div> <div class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> GBP (billed monthly or annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680632942198_tre" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Greater Customisation and Automation </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Sales Quoting and Forecasting </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Enhanced, Real-time Chat </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="/uk/form/signup/freetrial-prosuite/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Try for free - Pro Suite" href="/uk/form/signup/freetrial-prosuite/?d=pb" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1685121209564_10w3" data-module-position="3" data-module-type="card_pricingedition" data-module-name="Enterprise" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Enterprise </h3> <div class="card__description"> <p>The CRM for service with built-in AI.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="GBP_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">£</span> <span class="">132</span> </div> <div class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> GBP (billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680632942198_tre" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> 24/7/365 support </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Self-Service Help Centre </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Workflow Automation </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="/uk/form/signup/freetrial-service/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Try for free: Service Cloud Enterprise" href="/uk/form/signup/freetrial-service/?d=pb" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </div> </article> <article class="card card__4 card__wrapper" data-module-id="1685121419142_1756" data-module-position="4" data-module-type="card_pricingedition" data-module-name="Unlimited" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Unlimited </h3> <div class="card__description"> <p>The CRM for service with chat and 24/7 support.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="GBP_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">£</span> <span class="">264</span> </div> <div class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> GBP (billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680632942198_tre" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> 24/7/365 support </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> AI-powered Chatbots </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Chat </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="/uk/form/signup/freetrial-service/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Try for free: Service Cloud Unlimited" href="/uk/form/signup/freetrial-service/?d=pb" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </div> </article> <article class="card card__5 card__wrapper" data-module-id="1700270061473_1bhk" data-module-position="5" data-module-type="card_pricingedition" data-module-name="Einstein 1 Service" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Einstein 1 Service </h3> <div class="card__description"> <p>The best of Salesforce for Service with trusted AI & Data.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="GBP_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">£</span> <span class="">400</span> </div> <div class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> GBP (billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680632942198_tre" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Everything in Unlimited plus Digital Channels, Service Intelligence, and Slack </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Einstein Copilot (Beta) powered by generative AI </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Data Cloud </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/form/service-cloud/einstein-1-service-contact/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Learn more -- Unlimited +" href="https://www.salesforce.com/form/service-cloud/einstein-1-service-contact/?d=pb" target="_blank" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </article> </div> <div class="legal"><p>This page is provided for information purposes only and subject to change. 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nup nup__1 no-header"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1686170776445_1aqp" data-module-name="Parul Saini" data-module-position="1" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 "> <div class="card_quote_align--left"> <div class="card_quote--background-swoosh" aria-hidden="true"> <svg width="1280" height="459" viewBox="0 0 1280 459" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2462 -979C2462 -184.814 1812.81 459 1012 459C211.187 459 -438 -184.814 -438 -979C-438 -1773.19 211.187 -2417 1012 -2417C1812.81 -2417 2462 -1773.19 2462 -979Z" fill="rgb(254, 240, 243)"/> </svg> </div> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/resources/customer-stories/automating-workflows-uber-eats/" tabindex="-1" aria-hidden="true" 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card__quote--uk" aria-hidden="true"></div> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/resources/customer-stories/automating-workflows-uber-eats/" data-link-text="With data in a single platform, we can see what the experience was for the end consumer, what questions are coming our way, and how we can support our merchants fast." data-link-url="https://www.salesforce.com/resources/customer-stories/automating-workflows-uber-eats/" data-link-type="header" target="_blank"> With data in a single platform, we can see what the experience was for the end consumer, what questions are coming our way, and how we can support our merchants fast. </a> </h3> <div class="tagline_wrapper"> <div class="name"> Parul Saini </div> <div class="role_company"> Head of IT, Uber Eats </div> </div> </blockquote> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Read the story" 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150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-automation-can-improve-customer-service.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-automation-can-improve-customer-service.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-automation-can-improve-customer-service.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Newsroom</span> <h3 class="card__headline mb-16" style=" "> <a href="/uk/news/press-releases/2022/04/27/salesforce-expands-flow-automation/" data-link-text="Salesforce Expands Flow Automation Suite, Now Delivers More Than 1 Trillion Monthly Automations and $2 Trillion in Customer Business Value." data-link-url="/uk/news/press-releases/2022/04/27/salesforce-expands-flow-automation/" data-link-type="header" target="_self"> Salesforce Expands Flow Automation Suite, Now Delivers More Than 1 Trillion Monthly Automations and $2 Trillion in Customer Business Value. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Read the news" data-link-url="/uk/news/press-releases/2022/04/27/salesforce-expands-flow-automation/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Read the news: Salesforce Expands Flow Automation Suite, Now Delivers More Than 1 Trillion Monthly Automations and $2 Trillion in Customer Business Value" href="/uk/news/press-releases/2022/04/27/salesforce-expands-flow-automation/" target="_self" rel="noopener" > Read the news </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="1671493589475_u0a" data-module-name="Win more customers with an integrated marketing communications and automation strategy." data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/uk/form/pdf/smart-insights-ebook/?d=pb" tabindex="-1" aria-label="Win more customers with an integrated marketing communications and automation strategy." data-link-url="/uk/form/pdf/smart-insights-ebook/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-ai-and-automation.jpg?w=1024" class="card__image" alt="Strategy with Marketing communication and Automation" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-ai-and-automation.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-ai-and-automation.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-ai-and-automation.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-ai-and-automation.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Report</span> <h3 class="card__headline mb-16" style=" "> <a href="/uk/form/pdf/smart-insights-ebook/?d=pb" data-link-text="Win more customers with an integrated marketing communications and automation strategy." data-link-url="/uk/form/pdf/smart-insights-ebook/?d=pb" data-link-type="header" target="_blank"> Win more customers with an integrated marketing communications and automation strategy. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Read the report" data-link-url="/uk/form/pdf/smart-insights-ebook/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Read the report: Win more customers with an integrated marketing communications and automation strategy." href="/uk/form/pdf/smart-insights-ebook/?d=pb" target="_blank" rel="noopener" > Read the report </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="" data-module-id="1670279612010_uu1" data-module-name="The Future of Service Automation and Integrations with MuleSoft Composer Webinar." data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/form/events/webinars/form-rss/3207644?d=pb" tabindex="-1" aria-label="The Future of Service Automation and Integrations with MuleSoft Composer Webinar." data-link-url="https://www.salesforce.com/form/events/webinars/form-rss/3207644?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-future-of-service-automation.jpg?w=1024" class="card__image" alt="Watch the webinar -- The Future of Service Automation and Integrations with MuleSoft Composer" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-future-of-service-automation.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-future-of-service-automation.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-future-of-service-automation.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-future-of-service-automation.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Webinar</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/form/events/webinars/form-rss/3207644?d=pb" data-link-text="The Future of Service Automation and Integrations with MuleSoft Composer Webinar." data-link-url="https://www.salesforce.com/form/events/webinars/form-rss/3207644?d=pb" data-link-type="header" target="_blank"> The Future of Service Automation and Integrations with MuleSoft Composer Webinar. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Watch the webinar" data-link-url="https://www.salesforce.com/form/events/webinars/form-rss/3207644?d=pb" data-link-type="primary cta" > 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data-link-url="/uk/news/stories/salesforce-customer-service-research-2022/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-service-roi-calculator-3.jpg?w=1024" class="card__image" alt="Image shows graphics with Automation" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-service-roi-calculator-3.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-service-roi-calculator-3.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-service-roi-calculator-3.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-gb/wp-content/uploads/sites/16/2023/05/card-resources-service-roi-calculator-3.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span 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FAQ." data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Customer Service Automation FAQ. </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1678471419193_p5h" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1678471419380_7y9" data-module-name="What is customer service automation software?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1678471419193_p5h-11" class="accordion__trigger" id="accordion1678471419193_p5h-11" aria-label="What is customer service automation software?"> <span class="accordion__title relative"> What is customer service automation software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-11" id="rel1678471419193_p5h-11"> <div class="accordion__description"> <p>A solution that automates various aspects of customer support, from self-service to case management to field service operations. It streamlines processes, improves efficiency, and enhances the overall customer experience by reducing manual effort and providing faster and more personalised service.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1678471902694_1bem" data-module-name="What are the benefits of customer service automation software?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1678471419193_p5h-12" class="accordion__trigger" id="accordion1678471419193_p5h-12" aria-label="What are the benefits of customer service automation software?"> <span class="accordion__title relative"> What are the benefits of customer service automation software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-12" id="rel1678471419193_p5h-12"> <div class="accordion__description"> <p>There are several benefits, including improved efficiency, enhanced scalability, increased customer satisfaction, personalised interactions, and cost savings. It enables businesses to deliver faster, more effective support and meet customer expectations in a highly competitive market.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1678471926451_177h" data-module-name="How do I chose the right customer service automation software?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1678471419193_p5h-13" class="accordion__trigger" id="accordion1678471419193_p5h-13" aria-label="How do I chose the right customer service automation software?"> <span class="accordion__title relative"> How do I chose the right customer service automation software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-13" id="rel1678471419193_p5h-13"> <div class="accordion__description"> <p>Consider factors like scalability, ease of use with options to customise, integration capabilities, built-in AI, and native digital channels. Look for a solution that can span the full customer experience and brings all of your service automation needs onto one unified platform.</p> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1678471936361_11z3" data-module-name="How do I start to automate customer service workflows?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1678471419193_p5h-14" class="accordion__trigger" id="accordion1678471419193_p5h-14" aria-label="How do I start to automate customer service workflows?"> <span class="accordion__title relative"> How do I start to automate customer service workflows? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-14" id="rel1678471419193_p5h-14"> <div class="accordion__description"> <p>Start by analysing your current processes and identify repetitive tasks that can be automated for both your customer and your service team. Then look at areas where AI can supercharge the automation with intelligent recommendations for an even faster and more personalised experience.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> </section> </div> </main> <hgf-footer home-href=uk origin=https://wp.sfdcdigital.com/en-gb/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:448000868530" aria-label="Contact, By phone"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/chat.js"></script> <link rel="stylesheet" type="text/css" href="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/DHdjC/Xt1VSFY"> <script src="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/fm0SA/nIfM04o" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body></html>

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