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How do I log into IMDbPro? </a> </span></li> <li class="a-spacing-mini"><span class="a-list-item"> <a class="a-link-normal" href="https://help.imdb.com/article/imdbpro/your-account/how-do-i-obtain-a-receipt-for-imdbpro/GSG8E3ETFDEARW8M?ref_=helpart_nav_34"> How do I obtain a receipt for IMDbPro? </a> </span></li> <li class="a-spacing-mini"><span class="a-list-item"> <a class="a-link-normal" href="https://help.imdb.com/article/imdbpro/your-account/how-is-my-estimated-tax-calculated/G3DRJTTFE46923LW?ref_=helpart_nav_35"> How is my estimated tax calculated? </a> </span></li> <li class="a-spacing-mini"><span class="a-list-item"> <a class="a-link-normal" href="https://help.imdb.com/article/imdbpro/your-account/which-states-in-the-us-are-charged-sales-tax-how-is-it-calculated/GHEA2VVQNKY23HT7?ref_=helpart_nav_36"> Which states in the US are charged Sales Tax & how is it calculated? </a> </span></li> <li class="a-spacing-mini"><span class="a-list-item"> <a class="a-link-normal" href="https://help.imdb.com/article/imdbpro/your-account/which-countries-outside-of-the-us-are-charged-tax/GF8ZUB3KEJEMA5LR?ref_=helpart_nav_37"> Which countries outside of the US are charged Tax? </a> </span></li> <li class="a-spacing-mini"><span class="a-list-item"> <a class="a-link-normal" href="https://help.imdb.com/article/imdbpro/your-account/former-imdbpro-member-with-billing-questions/GWQ6PARNXJ7A3RHY?ref_=helpart_nav_38"> Former IMDbPro member with billing questions? </a> </span></li> <li class="a-spacing-mini"><span class="a-list-item"> <a class="a-link-normal" href="https://help.imdb.com/article/imdbpro/your-account/special-offers/GUCJ9BBXKDQPWAZV?ref_=helpart_nav_39"> Special Offers </a> </span></li> <li class="a-spacing-mini"><span class="a-list-item"> <a class="a-link-normal" href="https://help.imdb.com/article/imdbpro/your-account/imdbpro-s-november-promo-offer/GARSGQ5WC93UCGVT?ref_=helpart_nav_40"> IMDbPro鈥檚 November Promo Offer </a> </span></li> </ul> </div> </div> <div class="a-fixed-left-grid-col a-col-right" style="padding-left:2%;float:left;"> <div id="article_content" class="a-section a-spacing-extra-large"> <h1> Billing FAQ </h1> <div><div><div> <blockquote> <p></p> <li><a href="#decline">Why can't you charge my card for IMDbPro?</a><br></li> <li><a href="#former">Former IMDbPro member with billing questions</a></li> <li><a href="#join">Can I join IMDbPro without a card?</a> </li></blockquote><p></p><hr> <h2><a id="decline" name="decline"></a>Why can't you charge my card for IMDbPro?</h2><div> <p>A charge can be declined for a variety of reasons. Usually, the error message should provide a hint about the nature of the problem. If you're having trouble submitting your payment information, please review the following reasons your payment may have been declined: </p></div><div><br> <ul><li>A typo in the card number. Try entering your card number again.</li> <li>If your card hasn't expired, verify that the expiration date matches your card.</li> <li>Your name and billing address match the details on file with your bank.</li> <li>Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.</li> <li>The three-digit CVV/CVC security code normally found on your card is not supported. If the code is required by the issuing bank, payments may not process successfully.<br></li></ul><p></p> <p>If the charge is declined, we recommend waiting a few minutes before trying again. Your card may have specific restrictions which cause the transaction to be declined. If you're still experiencing issues with the charge being declined, we recommend contacting your bank or card provider who can provide further details about the transaction charge.</p> <p></p><div class="a-box a-alert-inline a-alert-inline-info" aria-live="polite" aria-atomic="true"><div class="a-box-inner a-alert-container"><i class="a-icon a-icon-alert"></i><div class="a-alert-content"> Note: for <b>members in India</b>, your card might be declined due to local financial regulations. Try <a href="https://pro.imdb.com/signup/tiers?ref_=helpms_india_msg&rf=helpms_india_msg">signing up for a IMDbPro Basic Subscription</a> or <a href="https://help.imdb.com/article/imdbpro/your-account/how-do-i-update-my-credit-card/GXGLTLGT9K4S8DDU">adding a different card</a>. International spending and transactions must be activated. </div></div></div><p></p> </div></div><p></p><hr> <h2><a id="former" name="former"></a>Former IMDbPro member with billing questions</h2><div> <p>If you have trouble logging in, need help with the billing of an inactive IMDbPro membership, or have other billing questions, please visit the <a href="https://help.imdb.com/contact?deepLink=op&disableLoginPopup=true">Contact Us page</a>.</p> <p>If you would like to renew your IMDbPro membership, please go to the <a href="https://pro.imdb.com?ref_=helpms_ph_ya_billinghelp">login page</a> and click Log in. Once you've logged into your account, click <a href="/article/imdbpro/your-account/how-do-i-renew-my-membership/GYW9D54RW39MMQCU?ref_=helpsrall#">Renew Membership</a>.</p> <p>For more information on how to get the most of your IMDbPro membership, please see our <a href="/article/imdbpro/membership-benefits/pro-tips-for-talent/GHQ5W5C2BJ2KWP77?ref_=helpsect_pro_2_2#">Pro Tips</a>.</p><p></p><hr><p></p></div> <h2><a id="join" name="join"></a>Can I join IMDbPro without a card?</h2><div> <p>All payments on IMDbPro are securely made through Amazon and your <a href="https://pay.amazon.com/us/help/201754640#info_shared">information is protected</a>.  A credit or debit card is required to join IMDbPro for security reasons. A valid credit card allows us to verify a customer's identity and avoid multiple sign-ups for free trial memberships. <br></p><p>If you cancel your membership at anytime during the free trial period, your credit card will not be charged. You'll still have access to IMDbPro for the duration of your free trial. If you decide to keep your IMDbPro membership, you will be automatically billed for the selected membership level at the end of your trial period.</p> </div></div></div> </div> <div class="a-section a-spacing-none happy_or_not_wrapper happy_or_not_static"> <div class="a-section a-spacing-none border_top"></div> <div class="a-section"> <div class="a-row a-grid-vertical-align a-grid-center happy_or_not"> <input type='hidden' name='honFeedbackToken' value='hBEbQ5lXOQZucs8fl1h77z+2pVb/uuiMUT06JZppMVvNAAAAAGdLRBgAAAAB' /> <div class="a-column a-span6 a-text-right"> <span> Did this answer your question? </span> </div> <div class="a-column a-span6 a-text-left a-span-last"> <div class="a-section"> <div class="a-popover-preload" id="a-popover-hon-pop-happy"> <div class="a-section a-spacing-base"> Thank you! We’d love to hear more about your experience. 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