Accessibility at TIFF

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})(window,document,'script','dataLayer','GTM-KH5PJB'); </script> <div id="navbar-component"></div> <script type="text/javascript" src="/node-v2/secondary_navbar.js?v=9fff9b52563d0cc0a998107b06ee082e"></script> <div id="wrap"> <section class="black-bg" id=""> <div><div class="row" style="margin-bottom:-20px !important;background-color:#000;"> <div class="col-lg-12"> <h1 class="giga" style="letter-spacing:-1.5px;color:#FFF;"><span class="material-symbols-rounded" style="font-size:1.2em;">accessibility_new</span><br>Accessibility at TIFF</h1> <h2 class="alpha"><center>Here's how we're making it easier to discover films with us.</center></h2> </div> </div> </div> </section> <div class="container"> </div> <div class="container"> <section class="pad-0" id=""> <div><p style="padding-top 32px;">TIFF strives to be accessible to all our audiences. We work closely with our accessibility stakeholders to help inform best accessibility practices and to provide welcoming and inclusive film-going experiences.</p> <p>See <a href="https://assets.ctfassets.net/22n7d68fswlw/01FyRVJ8j3tZj6Czc5QSdZ/8934f36b2f7d003bbac364a72f68ac6e/TIFF_AccessibilityPolicy_Aug2024UPDATE.pdf">TIFF’s Accessibility Policy</a> and <a href="https://assets.ctfassets.net/22n7d68fswlw/2crz9aH1CcQ99zdD6re5yG/36a72963edc3aba26657aa464f1c7d5f/TIFF_AccessibilityPlan2022-2026_Aug2024UPDATE.pdf">Multi-Year Accessibility Plan 2022–2026</a> to learn more about TIFF’s commitments.</p> <p>We encourage you to review the below information in order to plan your visit in advance and to make the most of your visit and film-going experience.</p> <p>If you require any of the below information in a different format, please reach out to TIFF’s Call Centre, open Tuesday to Sunday from 10am to 5pm, at 416-599-2033 or 1-888-258-8433.</p> </div> </section> <section class="pad-0" id=""> <div><div style="background:linear-gradient(to bottom, #FFFFFF 0%, #FFFFFF 50%, #000000 50%, #000000 100%);margin: 0px -10px!important;"> <div class="image large" style="margin-bottom:0px;"> <img src=" https://images.ctfassets.net/22n7d68fswlw/3JYfGBRLzg0uzSrU6tnnih/760bb491f07e1764fe27cea5adf235bb/tlb-exterior-2024.jpg" alt="Exterior shot of TIFF Lightbox captured in slow motion with light trails of the streetcar passing by"> </div> </div> <div class="benefits-container" style="margin-top:0px -10px !important; background:#000;margin: 0px -10px!important;"> <div class="benefits-outer"> <div style="width:70%"> <h2 class="mega" style="color:#fff; padding-left:16px !important;">How we’re making TIFF Lightbox more accessible</h2> </div> <div class="benefits-inner"> <div class="row benefits-scrollable"> <div class="col-3 benefit-single" style="padding-right:16px !important;"> <span class="material-icons" style="font-size:40px !important;padding:0 0 8px 8px; color:#fff !important;"> event_seat </span> <h3 class="benefit-single-header" style="color:#fff !important;">Accessible Seating</h3> <p style="color:#fff !important;">Accessible seating locations are available in all cinemas at TIFF Lightbox, with access by elevator and escalator.</p> <p style="color:#fff !important;">To book accessible seating, please call our Call Centre, open Tuesday to Sunday from 10am to 5pm, at 416-599-2033 or 1-888-258-8433. Seating is limited and cannot be guaranteed; it is available on a first-come, first-served basis.</p> </div> <div class="col-3 benefit-single" style="padding-right:16px !important;"> <span class="material-icons" style="font-size:40px !important;padding:0 0 8px 8px;color:#fff !important;"> group </span> <h3 class="benefit-single-header" style="color:#fff !important;">Support Persons and Companion Seating</h3> <p style="color:#fff !important;">All support persons are welcome. Support persons will not be charged for a ticket but must have one. Accessible and companion seating must be booked over the phone. Our Call Centre is open Tuesday to Sunday from 10am to 5pm at 416-599-2033 or 1-888-258-8433. </p> </div> <div class="col-3 benefit-single" style="padding-right:16px !important;"> <span class="material-icons" style="font-size:40px !important;padding:0 0 8px 8px;color:#fff !important;"> accessibility_new </span> <h3 class="benefit-single-header" style="color:#fff !important;">Barrier-free Physical Access</h3> <p style="color:#fff !important;">There may be lineups at Box Office, Concessions, or as you enter our cinemas. If you are unable to wait in line, please speak to a TIFF Front of House staff member for assistance.</p> <p style="color:#fff !important;">Lobby Passes are available for the Festival; see page 4 of the TIFF Festival Venue Accessibility Guide (<a href="https://assets.ctfassets.net/22n7d68fswlw/4E6yD2g3einf3aCfbo91Yz/727effb576d32c4e62bb3390b8316ecd/TIFF_2023_FestivalVenueAccessibilityGuide_1.pdf" style="color:#FF7731 !important;">PDF</a> | <a href="https://assets.ctfassets.net/22n7d68fswlw/5UvU6w10iHlbFufvqLKknJ/3a3cebba79e1ff3cfa78a1d02bef4b02/TIFF_2023_FestivalVenueAccessibilityGuide_1.docx" style="color:#FF7731 !important;">Word</a>) for more details.</p> <p style="color:#fff !important;">Barrier-free washrooms are also available on every level of our building.</p> </div> <div class="col-3 benefit-single" style="padding-right:16px !important;"> <span class="material-icons" style="font-size:40px !important;padding:0 0 8px 8px;color:#fff !important;"> hearing </span> <h3 class="benefit-single-header" style="color:#fff !important;">Assistive Devices and Features</h3> <p style="color:#fff !important;">The accessibility features we offer for select films, include: <span class="modalLink" data-modal="accessibility-assisted-listen" style="color:#FF7731 !important;">Assisted Listening</span>, <span class="modalLink" data-modal="accessibility-descriptive-sound" style="color:#FF7731 !important;">audio description</span>, and <span class="modalLink" data-modal="accessibility-closed-caption" style="color:#FF7731 !important;">closed captions</span>, and <span class="modalLink" data-modal="accessibility-open-caption" style="color:#FF7731 !important;">open captions</span>.</p>  <div id="accessibility-assisted-listen" class="modalOpen small"> <div class="inner"> <div class='p'> <span class="material-icons" style="font-size:30px !important;"> hearing </span> <h3 class="alpha" style="margin-top:0px;">Assisted Listening</h3> <strong>Who is it for?</strong> Those with hearing loss<br> <strong>How does it work?</strong> Amplifies the film sound through headhpones<br> <strong>What device is use?</strong> Wirelesss receiver with earbud, headphone, or headset. Neck loop option available if requested<br> <strong>When can it be used?</strong> Assisted Listening is available for all films and all venues except Cinema 7<br><br> </div> <div class="close"><em class="material-icons" tab-index="0">close</em></div> </div> </div>   <div id="accessibility-descriptive-sound" class="modalOpen small"> <div class="inner"> <div class='p'> <span class="material-symbols-outlined" style="font-size:30px !important;"> audio_description </span> <h3 class="alpha" style="margin-top:0px;">Audio description</h3> <strong>Who is it for?</strong> Blind and partially sighted people<br> <strong>How does it work?</strong> Narrates description of action on the screen through headphones<br> <strong>What device is use?</strong> Wirelesss receiver (and headphones, if requested), which can be requested at Box Office or from Front of House staff<br> <strong>Which content has audio description?</strong> See these <a href="../calendar?accessibility=ad" style="border-bottom:none;">Year-round</a> and <a href="../films?accessibility=ad" style="border-bottom:none;">Festival</a> films</a> to learn which content is available with audio description, or call TIFF's Call Centre at 416-599-2033 or 1-888-258-8433<br><br> </div> <div class="close"><em class="material-icons" tab-index="0">close</em></div> </div> </div>   <div id="accessibility-closed-caption" class="modalOpen small"> <div class="inner"> <div class='p'> <span class="material-symbols-outlined" style="font-size:30px !important;"> closed_caption </span> <h3 class="alpha" style="margin-top:0px;">Closed captions</h3> <strong>Who is it for?</strong> Deaf, deafened, or hard of hearing<br> <strong>How does it work?</strong> Displays dialogue and audio cues as text on personal device<br> <strong>What device is use?</strong> CaptiView personal viewing device, which can be requested at Box Office or from Front of House staff<br> <strong>Which content has closed captions</strong> See these <a href="../calendar?accessibility=cc" style="border-bottom:none;">Year-round</a> and <a href="../films?accessibility=cc" style="border-bottom:none;">Festival</a> films to learn which content is available with open captions, or call TIFF's Call Centre at 416-599-2033 or 1-888-258-8433<br><br> </div> <div class="close"><em class="material-icons" tab-index="0">close</em></div> </div> </div>   <div id="accessibility-open-caption" class="modalOpen small"> <div class="inner"> <div class='p'> <span class="material-symbols-outlined" style="font-size:30px !important;"> subtitles </span> <h3 class="alpha" style="margin-top:0px;">Open captions</h3> <strong>Who is it for?</strong> Deaf, deafened, or hard of hearing<br> <strong>How does it work?</strong> Displays dialogue and audio cues as text onscreen<br> <strong>What device is use?</strong> None. Open captions are viewable directly on the screen.<br> <strong>Which content has open captions?</strong> See these <a href="../calendar?accessibility=oc" style="border-bottom:none;">Year-round</a> and <a href="../films?accessibility=oc" style="border-bottom:none;">Festival</a> films to learn which content is available with open captions, or call TIFF's Call Centre at 416-599-2033 or 1-888-258-8433<br><br> </div> <div class="close"><em class="material-icons" tab-index="0">close</em></div> </div> </div>  <p style="color:#fff !important;">Refer to the following for an up-to-date list of films with: <a href="../calendar?accessibility=ad" style="border-bottom:none;color:#FF7731 !important;">audio description</a>, <a href="../calendar?accessibility=cc" style="border-bottom:none;color:#FF7731 !important;">closed captions</a> and <a href="../calendar?accessibility=oc" style="border-bottom:none;color:#FF7731 !important;">open captions</a>.</p> <p style="color:#fff !important;"><a href="https://mailchi.mp/tiff/accesibility-sign-up" style="border-bottom:none;color:#FF7731 !important;">Sign up to receive periodic email updates</a> about screenings with specific accessibility features. </p> </div> <div class="col-3 benefit-single" style="padding-right:16px !important;"> <span class="material-icons" style="font-size:40px !important;padding:0 0 8px 8px;color:#FFF;"> pets </span> <h3 class="benefit-single-header" style="color:#fff !important;">Service and Support Animals</h3> <p style="color:#fff !important;">Guide dogs and service animals are welcome in all public spaces at TIFF Lightbox, including the cinemas. Emotional support animals will be permitted on a discretionary basis. Front of House staff may request that you provide documentation from a regulated health professional confirming the animal is required as per the AODA’s Customer Service Standards. Please let Front of House staff know if your service animal needs water or any assistance.</p> </div> <div class="col-3 benefit-single" style="padding-right:16px !important;"> <span class="material-icons" style="font-size:40px !important;padding:0 0 8px 8px;color:#FFF;"> feedback </span> <h3 class="benefit-single-header" style="color:#fff !important;">Content Advisories</h3> <p style="color:#fff !important;">Content Advisories are intended to help inform audiences about content they may appreciate knowing about prior to viewing. They are listed, where applicable, for all Festival and year-round programming. You can find a list of applicable content advisories on each film page, directly beneath the film synopsis and above the genre tags. </p> </div> <div class="col-3 benefit-single" style="padding-right:16px !important;"> <span class="material-icons" style="font-size:40px !important;ppadding:0 0 8px 8px;color:#FFF;"> support </span> <h3 class="benefit-single-header" style="color:#fff !important;">Active Listeners</h3> <p style="color:#fff !important;">Active listeners provide support for attendees dealing with difficult content during or after a film or event, and are available when specified on the related film or event page.</p> </div> <div class="col-3 benefit-single" style="padding-right:16px !important;color:#fff !important;"> <span class="material-icons" style="font-size:40px !important;padding:0 0 8px 8px;color:#FFF"> domain_verification </span> <h3 class="benefit-single-header" style="color:#fff !important;">Website Accessibility</h3> <p style="color:#fff !important;">We’re working toward the digital accessibility standards laid out by the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA as per the Ontarians with Disabilities Act (AODA).</p> </div> </div> </div> </div> </div> </div> </section> <section class="pad-0" id=""> <div><div class="row" style="padding:64px 0px"> <div class="col-sm-6"> <div class="big" style="margin-bottom: 32px;">TIFF Festival Venue Accessibility & Visual Guides</div> <p style="padding:0px;">TIFF has a team focused on having Festival venues that everyone can access. The team work with events coordinators, designers, and others across the company to help ensure that our venues are utilized with accessibility in mind.</p> <p style="padding:0px;">For more detailed information, please refer to:<br><br> <strong>TIFF 2024 General Festival Accessibility Guide</strong> (<a href="https://assets.ctfassets.net/22n7d68fswlw/5CJPy7YXFG2rpGSVuADgG6/fe10c4eb739ddd6fc1eed57b25b02eb3/Festival_2024_Venue_Accessibility_Guide.pdf">PDF</a> | <a href="https://assets.ctfassets.net/22n7d68fswlw/jZZAiotu6zrn8gbDeFXBn/f5548210a8b7084a8f67d375bcd004c2/Festival_2024_Venue_Accessibility_Guide.docx">Word</a>) to learn more about general access and visitor accommodations available at the Festival<br><br> <strong>Individual Venue Guides</strong> which provide specifics such as travel options, accessible restrooms, door measurements, and more<br><br> <strong>TIFF Lightbox & Festival Venue Accessibility Grid</strong> (<a href="https://assets.ctfassets.net/22n7d68fswlw/2K62J5wuEoiPJN4K9ig360/bc8a3fb2e280a20a083ede24ef25b3e8/TIFF_Lightbox___Festival_Venue_Accessibility_Grid-2024.pdf">PDF</a>), a one page checklist of accessibility features and accommodations by venue</p> </div> <div class="col-sm-6">  <div class='p pad-0'> <div class='table' style="margin-top: 0px;"> <div class='row' style="margin:0px;"> <div class='col-md-8'>TIFF Lightbox Visual Guide</div> <div class='col-md-4 right'><a href="https://assets.ctfassets.net/22n7d68fswlw/3TVf5yOh95hsXh92Pisn5/61d0f3205a8526ed4e88a307dc8b9d49/Festival_2024_TLB_Venue_Guides.pdf">PDF</a> | <a href="https://assets.ctfassets.net/22n7d68fswlw/1gYDmF3Xif20Gg4g5bfxV1/8c59c895fa43f03ffca66cd8edb46efc/Festival_2024_TLB_Venue_Guides.docx">Word</a></div> </div> <div class='row' style="margin:0px;"> <div class='col-md-8'>Scotiabank Theatre Visual Guide</div> <div class='col-md-4 right'><a href="https://assets.ctfassets.net/22n7d68fswlw/5jZx183fAUJhljLSuaP4sD/0a443e168ce023583486178213102fee/Festival_2024_Scotiabank_Venue_Guide.pdf">PDF</a> | <a href="https://assets.ctfassets.net/22n7d68fswlw/6x3hN98Z3CwK88qbPAjWPl/ffda0f5143137f466dbdfd87b592e423/Festival_2024_Scotiabank_Venue_Guide.docx">Word</a></div> </div> <div class='row' style="margin:0px;"> <div class='col-md-8'>Visa Screening Room at the Princess of Wales Theatre Visual Guide</div> <div class='col-md-4 right'><a href="https://assets.ctfassets.net/22n7d68fswlw/6MoDCqwmBIk8MC3goJyNxk/295c1309143ecb5293a35b4786b83a43/Festival_2024_POW_Venue_Guide.pdf">PDF</a> | <a href="https://downloads.ctfassets.net/22n7d68fswlw/ATtQXifcciMxwuEwD4zl1/e4b6fd01d65409482960465c81607812/Festival_2024_POW_Venue_Guide.docx">Word</a></div> </div> <div class='row' style="margin:0px;"> <div class='col-md-8'>Royal Alexandra Theatre Visual Guide</div> <div class='col-md-4 right'><a href="https://downloads.ctfassets.net/22n7d68fswlw/2ph4J8v6hAnKGLAmxifoT4/5082a846b40ade3e02ef4f13d98a8fcc/Festival_2024_RAT_Venue_Guide.pdf">PDF</a> | <a href="https://downloads.ctfassets.net/22n7d68fswlw/4YhwOTGLBnyogkgjnZEhen/a86d0932b9f1817c16e91a528ccea880/Festival_2024_RAT_Venue_Guide.docx">Word</a></div> </div> <div class='row' style="margin:0px;"> <div class='col-md-8'>Roy Thomson Hall Visual Guide</div> <div class='col-md-4 right'><a href="https://assets.ctfassets.net/22n7d68fswlw/4i88J7C5z6zWhUa0nWmSPY/67c773e89e635fec8c9ca640c386db7c/Festival_2024_RTH_Venue_Guide.pdf">PDF</a> | <a href="https://assets.ctfassets.net/22n7d68fswlw/5gksSnU21mDR3xUeIU7oS7/22011c437721210a865626f52c012173/Festival_2024_RTH_Venue_Guide.docx">Word</a></div> </div> <div class='row' style="margin:0px;"> <div class='col-md-8'>Glenn Gould Studio at the Canadian Broadcast Centre Visual Guide</div> <div class='col-md-4 right'><a href="https://assets.ctfassets.net/22n7d68fswlw/1gzB3VV7LYt5j6nI0zwOsv/9edffa9a4e586ad116174571c191b2d8/Festival_2024_Glenn_Gould_Venue_Guide.pdf">PDF</a> | <a href="https://assets.ctfassets.net/22n7d68fswlw/40nCB0OGyVfK1BA7nM5TP3/f5561949bbb40e38057979f88d0209c2/Festival_2024_Glenn_Gould_Venue_Guide.docx">Word</a></div> </div> <div class='row' style="margin:0px;"> <div class='col-md-8'>Industry Centre at the Hyatt Regency</div> <div class='col-md-4 right'><a href="https://assets.ctfassets.net/22n7d68fswlw/6nznZR5ET9878ooyeyzZtE/c97676b43faccf3a8071c904f5210e53/Festival_2024_Hyatt_Venue_Guide.pdf">PDF</a> | <a href="https://assets.ctfassets.net/22n7d68fswlw/3DURzMDcGKRvgcxRKt2Y5c/bcc5d623fb23abac3eeef6eb1d3065e0/Festival_2024_Hyatt_Venue_Guide.docx">Word</a></div> </div> <div class='row' style="margin:0px;"> <div class='col-md-8'>Cinema Park Visual Guide</div> <div class='col-md-4 right'><a href="https://assets.ctfassets.net/22n7d68fswlw/7n53qU6EBXIRkHPsb5DPZ8/e2fc66b8fb998c45c7135c4f32a348c0/Festival_2024_DPS_Venue_Guide.pdf">PDF</a> | <a href="https://assets.ctfassets.net/22n7d68fswlw/39VdwnOqyGN78tMqZc8gCa/2f5f1a3d706a36efd4b8c5341456e24e/Festival_2024_DPS_Venue_Guide.docx">Word</a></div> </div> </div> </div> </div> </div> </div> </section> <section class="pad-0" id=""> <div><div class="row" style="padding-bottom:32px;"> <div class="col-sm-6"> <div class="big" style="margin-bottom: 32px;">We're here to help</div> <div class="p left" style="margin:0px;padding-bottom:32px;">Visit <a href="../help/safety-and-accessibility/accessibility">TIFF Helps</a> for more Accessibility information.</div> </div> <div class="col-sm-6"> <dl class="plus p" style="margin-top: 0px;"> <dt class="bigger" id="access-lobbypasses">What are lobby passes?</dt> <dd id="access-lobbypasses"> <p>Lobby passes can be requested by any Festival ticket holder who has an accessibility consideration that limits their ability to stand in a lineup at a venue. There is a designated waiting area in each venue where a lobby pass may be used. Access to the designated waiting area is granted to the visitor and their companion (if required) upon presentation of a lobby pass to a TIFF Front of House Representative, along with a valid ticket. The nature of the lobby access varies by venue, and space may be limited.</p> <p>Lobby pass requests will open in mid-August, following Festival ticket on-sale dates. For any questions, please reach out to customerrelations@tiff.net.</p></dd>  <dt class="bigger" id="access-find-films">How do I find films that have closed-captions, open captions, or audio description?</dt> <dd id="access-find-films"> <p>TIFF strives to be accessible to all our patrons and to offer as many films as possible with closed-captioning, open captions, or descriptive sound. To find in-person screenings that offer accessible options, please visit <a href="../films">tiff.net/films</a> (Festival) or <a href="../calendar">tiff.net/calendar</a> (year-round), open the drop-down menu labelled “Accessibility,” and select the appropriate filter (See films with <a href="../films?accessibility=cc">Closed Captions</a>, <a href="../films?accessibility=oc">Open Captions</a>, and <a href="../films?accessibility=ad">Audio Description</a>). </p></dd> <dt class="bigger" id="industry-share-title">How do I find out about accessibility accommodations at each Festival venue?</dt> <dd id="industry-share"> <p>All Festival venues offer accessible and companion seating in each cinema. Seating is limited and is available on a first-come, first-served basis. Though we do our best to accommodate every request, seating cannot be guaranteed. Accessible and companion seating must be booked over the phone. Our Call Centre is open Tuesday to Sunday from 10am to 5pm at 416-599-2033 or 1-888-258-8433.</p> <p>At TIFF Lightbox, other accessible building facilities include: <ul> <li style="margin-left:16px;">Escalators to each level with publicly accessible cinema</li> <li style="margin-left:16px;">Lobby elevators with access to all levels</li> <li style="margin-left:16px;">Barrier-free washroom facilities on each level</li> </ul></p> <p>For accessibility information at other Festival venues, please download the Venue Accessibility & Visual Guides in either PDF or Word formats above.</p></dd> </dl> </div> </div> </div> </section> </div> </div> <footer> <div class="container-fluid p-0">  <div class="top-section row">  <div class="chat-icon-container"> <div id="tiff-chat-button" style="z-index: 1;"></div> </div>  <div class="footer-contact"> <span style="font-weight: 900;color: #fff;">Need Help?</span> <span style="color: #fff;">Live Chat is available</span> <span>Tue–Sun, 10am–5pm.</span> </div> <script type="text/javascript"> window.__8x8Chat = { uuid: "script_7141608135d03bec1c11772.52209187", tenant: "VElGRg", channel: "TIFF CHAT CHANNEL", domain: "https://odcc2.bell.ca", path: "/.", buttonContainerId: "tiff-chat-button", align: "right" }; 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