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</li> <li > <a href="https://www.ub.edu/portal/web/iub/etiqueta" > <div class="margenesLista listContent"> Etiqueta PAU </div> </a> </li> <li > <a href="https://www.ub.edu/portal/web/iub/ajudes-visuals-primers-passos" > <div class="margenesLista listContent"> Ajudes visuals: primers passos </div> </a> </li> <li > <a href="https://www.ub.edu/portal/web/iub/guies-d-ajuda" > <div class="margenesLista listContent"> Guies d'ajuda </div> </a> </li> <li > <a href="https://www.ub.edu/portal/web/iub/condicions-del-servei-pau" > <div class="margenesLista listContent"> Condicions del servei </div> </a> </li> </ul> </article> </section> </div> </div> </div> </div> </div> <div class="col-xs-12 col-sm-8 col-sm-push-0 col-md-6 col-md-push-0"> <div class="portlet-boundary portlet-boundary_ubtitolpagina_WAR_ubtemaportlet_ portlet-static portlet-static-end portlet-borderless " id="p_p_id_ubtitolpagina_WAR_ubtemaportlet_" > <span id="p_ubtitolpagina_WAR_ubtemaportlet"></span> <div class="portlet-borderless-container" > <div class="portlet-body"> <div id="titol-pagina" class="subtitoltext2"> <div class="tituloLista"> <header> <h1 class="titolPagina">Demanar un servei / Obrir una sol·licitud</h1> </header> </div> </div> </div> </div> </div> <div class="row-fluid portlet-column" id="column-4"> <div class="portlet-dropzone portlet-column-content" id="layout-column_column-4"> <div class="portlet-boundary portlet-boundary_56_ portlet-static portlet-static-end portlet-borderless portlet-journal-content " id="p_p_id_56_INSTANCE_yFDASKdwAoy4_" > <span id="p_56_INSTANCE_yFDASKdwAoy4"></span> <div class="portlet-borderless-container" > <div class="portlet-body"> <div class="journal-content-article"> <section> <article> <div class="nodestacat"> <div class="textBlocGeneric"> <p style="text-align:justify;"><img alt="" src="/portal/documents/1051544/1261896/tiquetPAU.jpg/1e8470a7-faf6-754b-1a15-48f94e87c898?t=1518531594883" style="margin: 10px 15px; float: left; height: 56px; width: 100px;" />Si tens una sol·licitud d'un servei que oferim des de l'Àrea TIC, pots obrir un tiquet al <a href="https://www.ub.edu/portal/web/iub/pau">PAU.</a></p> <p style="text-align:justify;"><span style="color: rgb(0, 0, 0); text-align: justify;">Una vegada oberta la sol·licitud, rebràs un correu informatiu amb un número de seguiment (</span><strong style="color: rgb(0, 0, 0); text-align: justify;">tiquet</strong><span style="color: rgb(0, 0, 0); text-align: justify;">) per poder consultar el seu estat.</span></p> <p style="text-align:justify;"><span style="color: rgb(0, 0, 0); text-align: justify;">Des del </span><a href="https://www.ub.edu/portal/web/iub/pau" style="background-color: rgb(255, 255, 255); text-align: justify;">PAU</a><span style="color: rgb(0, 0, 0); text-align: justify;"> es tramitarà la sol·licitud i es faran els passos necessaris per solucionar-la o derivar-la si és el cas.</span></p> <p style="text-align: justify; margin-left: 40px;">Tens <strong>3 vies per obrir una sol·licitud de servei</strong>:</p> <p style="text-align: justify; margin-left: 40px;"><span class="icon-home" style="text-decoration-style: initial; text-decoration-color: initial;"> </span><a href="https://suport.ub.edu/servicedesk/customer/portal/61" target="_blank">Portal de Gestió TIC UB </a>(<em>opció recomanada</em>)</p> <p style="margin-left: 80px; color: rgb(0, 0, 0); text-align: justify;">► Caldrà que estiguis identificat amb les teves <a href="https://www.ub.edu/portal/web/iub/credencials">credencials UB</a>.</p> <p style="margin-left: 80px; color: rgb(0, 0, 0); text-align: justify;">► Si et connectes des de fora de la Universitat, caldrà que ho facis per <a href="https://www.ub.edu/portal/web/iub/des-de-fora-de-la-ub">VPN</a>.</p> <p style="margin-left: 80px; color: rgb(0, 0, 0); text-align: justify;">► Si la sol·licitud afecta a un equip de treball de la universitat, ens caldrà el <a href="https://www.ub.edu/portal/web/iub/etiqueta">número d'etiqueta de l'equip</a>.</p> <p style="text-align: center;"><a class="btn btn-default" href="https://suport.ub.edu/servicedesk/customer/portal/61" target="_blank">Obrir una sol·licitud pel Portal Gestió TIC</a></p> <p> </p> <p style="margin-left: 40px;"><i class="icon-phone"> </i>93 402 16 87<br /> <i class="icon-envelope"> </i><a href="mailto:pau@ub.edu?subject=Obertura%20de%20tiquet%20de%20sol%C2%B7licitud%20de%20servei">pau@ub.edu</a><br />  </p> <p style="text-align: justify;"><i class="icon-hand-up"> </i> Triant correctament si et cal un servei (necessito ...) o tens una incidència, avaria o interrupció d'un servei (no funciona ...), i facilitant la màxima informació, ens ajudaràs a categoritzar i donar resposta de manera més ràpida el teu tiquet i la seva resolució podrà ser més àgil.</p> </div> </div> </article> </section> </div> <div class="entry-links"> </div> </div> </div> </div> </div> </div> </div> <div class="hidden-print portlet-column col-xs-12 col-sm-8 pull-right col-md-3 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