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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="EN" lang="EN"> <head><script src="/Sprighter-a-newly-of-my-Louer-Entermittlemaine-I" async></script> <title>Office of Emergency Telecommunications Services</title> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta name="ROBOTS" content="NOARCHIVE" /> <meta name="GOOGLEBOT" content="NOARCHIVE" /> <meta name="author" content="mgryczon"/> <meta name="revised" content="09/23/2024"/> <meta name="keywords" content="State of New Jersey, NJ, Emergency Telecommunications Services, 9-1-1"/> <meta name="description" content="State of New Jersey 9-1-1 Home Page"/> <link rel="canonical" href="https://www.nj.gov/911/.html" /> <meta name="viewport" content="width=device-width, initial-scale=1, user-scalable=yes"> <meta property="og:type" content="website" /> <meta property="og:url" content="https://www.nj.gov/911/.html" /> <meta property="og:site_name " content="Office of Emergency Telecommunications Services" /> <meta property="og:title" content="" /> <meta property="og:description" content='State of New Jersey 9-1-1 Home Page' /> <meta property="og:image" content="https://www.nj.gov/nj/assets/slices/nj-logo-blue.jpg" /> <meta property="og:image:alt" content="New Jersey dot Gov" /> <meta name="robots" content="all" /> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="website" /> <script language="JavaScript" src="/911/includes/script/custom_functions.js" type="text/JavaScript"></script> <link href="/911/includes/styles/main.css" rel="stylesheet" type="text/css" /> <link rel="stylesheet" type="text/css" href="/911/includes/styles/home.css" /> </head> <body> <table id="container_wrap" align="center" cellpadding="0" cellspacing="0"><tr><td> <div id="container"> <table border="0" cellpadding="0" cellspacing="0" id="header"> <tr> <td width="32" align="left" valign="bottom"><img src="/911/images/slices/header_title_top.jpg" alt="State of New Jersey - Office of Information Technology" width="344" height="42" /></td> <td width="554" colspan="2" valign="top"><table border="0" align="right" cellpadding="0" cellspacing="0" class="search"> <tr> <td align="right" colspan="2"><div id="govHeader"><strong>Governor Phil Murphy • Lt. Governor Tahesha Way</strong></div></td> </tr> <tr> <td align="right"><a href="/" >NJ Home</a> | <a href="/nj/gov/njgov/alphaserv.html" >Services A to Z</a> | <a href="/nj/gov/deptserv/" >Departments/Agencies</a> | <a href="//www.nj.gov/faqs/" >FAQs</a></td> </tr> <tr> <td align="right" valign="middle"><form action="//www.nj.gov/search/" method="get" name="seek" id="seek"> <label for="qt" title="enter keyword here" accesskey="s" class="hidden"><a name="top" id="top2"><img src="/911/images/slices/spacer.gif" alt="Spacer Element" width="1'" height="1px" /></a>Search</label> <strong class="text">Search</strong>  <input name="qt" type="text" id="qt" size="8" class="searchbox"/> <input name="submit search" type="image" id="submit_search" src="/911/images/slices/btn_submit.jpg" alt="submit" align="middle" height="19px"/> </form></td> </tr> </table></td> </tr> <tr> <td colspan="3" align="left" valign="top"><img src="/911/images/slices/header_title_btm.jpg" alt="Office of Emergency Telecommunications Services " width="562" height="28" /></td> </tr> </table> <div class="clearA"></div> <div id="content_top_wrap"> <div id="navigation">   <ul class="left_nav"> <li> <a href="/911/resource/" class="PrimaryOff" target=""> Resource Library </a> </li> <li> <a href="/911/contact/" class="PrimaryOff" target=""> Contact Information </a> </li> <li> <a href="/911/instructor/" class="PrimaryOff" target=""> 9-1-1 Instructor Info </a> </li> <li> <a href="/911/kids/" class="PrimaryOff" target=""> 9-1-1 For Kids </a> </li> <li> <a href="/911/related/" class="PrimaryOff" target=""> 9-1-1 Related Links </a> </li> <li> <a href="/911/public/" class="PrimaryOff" target=""> Public Safety Interoperability </a> </li> <li> <a href="/911/clecs/" class="PrimaryOff" target=""> CLECs </a> </li> </ul>   </div> <div id="main_img_wrap"> <iframe width="650" height="365" src='https://www.youtube.com/embed/ainRpvrNaU4' title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe> </div> </div> <div id="content_middle_wrap"> <h2 class="centered">Important Information for PSAPs in 2021</h2> <section> <p style="text-align: center;"> </p> <p style="text-align: center;"><span style="font-size: 12pt;"><strong>EMD Guidecards, Ebola Alert <a href="/911/home/highlights/emdguidecards.html">VISIT HERE</a></strong></span></p> <p style="text-align: center;"><span style="font-size: 12pt;"><strong>PSAP</strong> Planning for COVID-19 <a href="/911/home/highlights/alerts.html">VISIT HERE</a></span></p> <p style="text-align: center;"><span style="font-size: 12pt;"><strong>COVID-19</strong> Information <a href="https://covid19.nj.gov/">VISIT HERE</a></span></p> <p style="text-align: center;"><span style="font-size: 12pt;"><strong>Guidelines</strong> for Instructors conducting <strong>BTC</strong> and <strong>EMD</strong> classes during COVID-19 restrictions <a href="https://nj.gov/infobank/eo/056murphy/pdf/EO-155.pdf">VISIT HERE</a></span></p> <p style="text-align: center;"> </p> <hr /> <p style="text-align: center;"> </p> <p style="text-align: center;"><span style="text-decoration: underline;"><strong><span style="font-size: 12pt;">To All PSAPs/PSDPs Using Rapid SOS</span></strong></span></p> <h1><span style="font-size: 12pt;">It has come to our attention that one of the services being provided by Rapid SOS may cause some confusion for New Jersey PSAPs and PSDPs. </span></h1> <h1><span style="font-size: 12pt;">Presently “Text to 9-1-1” messages route by county to 1 of 17 Primary PSAPs. These PSAPs will conduct the text sessions and relay the information to the local PSAP/PSDP. This will remain in effect until the implementation of Next Generation 9-1-1.</span></h1> <h1><span style="font-size: 12pt;">PSAPs that DO NOT receive text messages may receive an alert from Rapid SOS showing an active text session from a device with the phone number, latitude, longitude, altitude and uncertainty. This will occur on an Apple device showing a link to APPLE ENHANCED EMERGENCY DATA. The location will display on the Rapid SOS map. However, the local PSAP will not be able to see the text messages. Below is an excerpt from the Oct. 14, 2020 Newsletter.</span></h1> <table width="100%"> <tbody> <tr> <td> <p><span style="font-size: 14pt;"><strong>Apple Enhanced Emergency Data Overview</strong></span></p> <p><span style="font-size: 14pt;">In May 2020, RapidSOS introduced iPhone Enhanced Emergency Data (EED) to PSAPs <a href="https://urldefense.com/v3/__https:/ix.t.hubspotemail.net/e2t/tc/VWHWxF7lh55DW7kFRLL7PTD08W5NMkyh4h8JN1N1n_9YJ3lGn5V1-WJV7CgF6MW5Kj33X6rB6YzW5SwJJ22kFqCPW4Gtj6y8fWbwZW6pskCk5Fd5cMW1fxjW64Ln_dwN4PLHlb-LV_VV2yNWK2lBfcJVN4s7q6r4rjVN4Y2qzX1S0sHW8yNvs12D3Cw1V67L1S3csG3kW3NhxPx64l2bPW2xFgrW1y4JTBN4qRQPkpCsQ2W8nsPs-89mq1zW3zRmJr9kXmmfTl98c8vdYqkW4gr6yj6ssKv-W3GGpWL5-mzLDW7SWjHB2b8gFRN5Jw0-MWzTzKW74P9X44d8Vd-W1yjBW42ynZ0tW4Zyf134Lrbhw3bfq1__;!!J30X0ZrnC1oQtbA!ZfXwiwM-U75bOKzkM34lOedRwpRHmmGLKfHTYekirlcTlIF-rvL2WW05FbaHwrfsWXQJ$">via the RapidSOS platform</a>. To help PSAPs better understand EED, Hybridized Emergency Location, Medical ID Sharing, and Emergency Response Area, Apple has developed a document with details and FAQs regarding these features – <a href="https://urldefense.com/v3/__https:/ix.t.hubspotemail.net/e2t/tc/VWHWxF7lh55DW7kFRLL7PTD08W5NMkyh4h8JN1N1n_9ZB3lGn_V1-WJV7CgG-WW3TZnpP98vSVMW1sZmp12hSxyZV7MxHM8Sw0v8W6QqRsf2rMfYWW5M1w8V80Gfl8W3F5nKS2YxwCqW8tNT-n6y2_xCW2PX4Y55Dh7njW2718GV2WvvbNW3BN29h3NMRygN25_cbfwvs36W3L6d4B60KWtzW1Cmp-z3yzFk_W5kknS14F-0hFW6p_yT15h5WytVBPWsH33CH43W3sl7VG4dzpC6W6h8bgv7XK_KrW8sQzcS7xh6HqW7t1dSq8XckCkW5QjJkJ2dcQFtW8pMM307_xTVJV-y7gJ54dYvkN2QWHP5cqbFDW8Ngp-24PHmkLW5kPJNr8L6TDWW1Qznp45NvB5LW4c-2Nl2mXwtfW3lGgz_39qF5WW4PXBdK8K6lDX3cjz1__;!!J30X0ZrnC1oQtbA!ZfXwiwM-U75bOKzkM34lOedRwpRHmmGLKfHTYekirlcTlIF-rvL2WW05FbaHwmfGT_66$">click here to learn more</a>.</span></p> </td> </tr> </tbody> </table> <h1><span style="font-size: 12pt;">This will occur because the text message is routed based on the county in which it is sent from while the Rapid SOS function uses the location of the device.</span></h1> <h1><span style="font-size: 12pt;">So far we are only aware of this functioning on Apple devices but there may be similar functions when other apps or devices are used.</span></h1> <h1><span style="font-size: 12pt;">It is recommended that PSAPs/PSDPs using Rapid SOS review the periodic newsletters sent by the vendor and make use of their on-line training programs.</span></h1> <p> </p> <hr /> <p style="text-align: center;"> </p> <p style="text-align: center;"><span style="text-decoration: underline; font-size: 12pt;"><strong>Call Overflows</strong></span></p> <p style="text-align: center;"><span style="font-size: 12pt;"><em>Planning your call overflow pattern</em></span></p> <p><span style="font-size: 12pt;">From the beginning the New Jersey Statewide 9-1-1 Network has allowed PSAPs to determine where their 9-1-1 calls will go if they are too busy to answer or if they are unexpectedly unable to receive calls.</span></p> <p> </p> <p><span style="font-size: 12pt;">Your overflow plan should take into consideration a PSAP that can briefly receive your calls as well as being able to take them for an extended period. And consider how they can get the call information to you when they answer these overflows. Consider times when you may have to update software or equipment that will have to off line for days. Can you send your people to your overflow PSAP to take your call?</span></p> <p> </p> <p><span style="font-size: 12pt;">Many PSAP managers may not know what their overflow plan is. Most were created years ago when the network was switched from the original Rockwell to the current Nortel. Take the time to look over your current plan. If you do not have it contact your Verizon 9-1-1 Service Manager.  03:15 AM Sunday is not a good time to try and make changes because you have to evacuate the building. Or call us at OETS if you need help planning.</span></p> <p> </p> <hr /> <p style="text-align: left;"> </p> <p style="text-align: center;"><span style="font-size: 12pt;"><span style="text-decoration: underline;"><strong>Mass Outbound Notifications</strong> </span></span></p> <p style="text-align: left;"> </p> <p style="text-align: left;"><span style="font-size: 12pt;">If you use a mass notification system (ex: Reverse 9-1-1) you will need to contact your vendor to see if they have a solution as the same rules mentioned above also block high volume simultaneous outbound calling campaigns.  You should also contact your agency’s phone service provider to let them know.</span></p> <p style="text-align: left;"> </p> <hr /> <p style="text-align: center;"> </p> <p style="text-align: center;"><img src="/911/NENA Logo.gif" alt="" /></p> <p style="text-align: center;"> </p> <p style="text-align: center;"><span style="text-decoration: underline;"><strong><span style="font-size: 12pt;">Use of the NENA PSAP Registry</span></strong></span></p> <p><span style="font-size: 12pt;"> </span></p> <p><span style="font-size: 12pt;">It has been brought to our attention that PSAPs in New Jersey have been referencing the NENA PSAP Registry (on-line) and using the phone numbers provided to transfer 9-1-1 calls to other PSAPs in the state.</span></p> <p><span style="font-size: 12pt;"> </span></p> <p><span style="font-size: 12pt;">PSAPs in New Jersey should only use the NENA PSAP Registry when they have to transfer a 9-1-1 call to an agency outside of the state. The only exception currently is when transferring to New York City as they are on the New Jersey 9-1-1 network.</span></p> <p> </p> </section> </div> <div id="content_btm_wrap"> <div id="box_left"> <h2>Highlights</h2> <div class="clearA"></div> <ul class="btmLinks"> <li><a href="/911/home/highlights/alerts.html" >PSAP Planning for COVID-19</a></li> <li><a href="/911/home/highlights/schedule.html" >Schedule of Events and <br>Training Classes</a></li> <li><a href="/911/home/highlights/emdguidecards.html" >EMD Guidecards Updates and ALERTS (November 18, 2022)</a></li> <li><a href="" >Public Safety Communications<br>Advisory Council Meeting Dates</a></li> </ul> </div> <div id="box_middle"> <h2>The 3 W's of Calling 9-1-1</h2> <div class="clearA"></div> <ul class="btmLinks"> <li><a href="/911/home/where.html" >Where is the emergency?</a></li> <li><a href="/911/home/what.html" >What is the emergency?</a></li> <li><a href="/911/home/who.html" >Who is calling and who is involved?</a></li> </ul> </div> <div id="box_right"> <h2>I Want To Find. . .</h2> <div class="clearA"></div> <ul class="right_links"> <li><a href="/911/home/find/hero.html" >Lifeline Hero Awards</a></li> <li><a href="/911/kids/book/911book.pdf" >9-1-1 Coloring Book (NEW)</a></li> <li><a href="/911/home/ada.html" >9-1-1 and the ADA</a></li> </ul> <div class="clearA"></div> <a href="/911/home/find/index.html" class="more_link">More</a> </div> <div id="box_p25"> <h2>Project 25 (P-25)</h2> <div class="clearA"></div> <a href="/911/p25/"> <img src="/911/images/p25_logo.jpg" alt="Project 25 Logo - Click to go to the website" border="0" /></a> <p><br/><br/><br/><br/><br/><br/></p> <h2>Text to 9-1-1</h2> <div class="clearA"></div> <a href="https://www.nj.gov/911/home/textto911v2.html" target="_new"> <img src="/911/images/library/text_911_spot.jpg" width="150" height="124" alt="Text to 9-1-1 information page" border="0" /></a> </div> <div class="clearA"></div> </div> <div class="clearA"></div> <div id="footer"> <table border="0" cellspacing="0" cellpadding="0" class="footer_content"> <tr valign="top"> <td height="15" align="left" valign="middle"><a href="//nj.gov/opra/" ><img src="/911/images/slices/opra_logo.jpg " alt="Opra | Open Public RecordsActs" width="135" height="43" border="0" class="opra" /></a><table border="0" align="right" cellpadding="2" cellspacing="0" class="fLinks"> <tr align="left"> <td align="center"><a href="/nj/feedback.html" class="stateLinks">Contact Us</a></td> <td align="center">|</td> <td align="center"><a href="/nj/privacy.html" class="stateLinks">Privacy Notice</a></td> <td align="center">|</td> <td align="center"><a href="/nj/legal.html" class="stateLinks">Legal Statement & Disclaimers</a></td> <td align="center">|</td> <td align="center"><a href="/nj/accessibility.html" class="stateLinks">Accessibility Statement</a></td> <td align="left"><a href="//www.nj.gov/" ><img src="/911/images/slices/@nj.jpg" alt="nj state elogo" width="36" height="26" border="0" class="logo" /></a></td> </tr> </table></td> </tr> <tr> <td align="left"><div class="footerText">Statewide: <a href="/nj/" >NJ Home</a> | <a href="/nj/gov/njgov/alphaserv.html" >Services A to Z</a> | <a href="/nj/deptserv.html" >Departments/Agencies</a> | <a href="//www.nj.gov/faqs/" >FAQs</a><br /> 911: <a href="/911/"> Home</a> | <a href="/911/resource/" >Resource Library </a> | <a href="/911/contact/" >Contact Information </a> | <a href="/911/instructor/" >9-1-1 Instructor Info </a> | <a href="/911/kids/" >9-1-1 For Kids </a> | <a href="/911/related/" >9-1-1 Related Links </a> | <a href="/911/public/" >Public Safety Interoperability </a> <br /> <br /> Copyright © State of New Jersey, <script type="text/javascript" language="JavaScript"> </script> <noscript> 1996-2023 </noscript> <br /> </div></td> </tr> </table> <script async src="https://siteimproveanalytics.com/js/siteanalyze_6291948.js"></script> </div> </div> </td></tr></table> <script type="text/javascript" src="/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3&ns=1&cb=1878196673" async></script></body> </html>