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class="breadcrumbs--separator">></span><a class="breadcrumbs--breadcrumb" href="/en/ethics-risk-management-and-compliance-15952">Ethics, Risk Management & Compliance</a></div></div> </div> <h1 class='hero--title'> Our Whistleblower System </h1> </div> <div class="content"><div class="page-row-spacer "></div> <div class="page-row is-nth-1 -outer"><div class="page-item page-item--section -root-level" id="item-6e73bd61-e768-485f-a576-0e7f8f240341"><div class='full-width-section -corporate-green'> <div class="page-row-spacer "></div> <div class="page-row is-nth-1 -outer"><div class="container-fluid"><div class="row for-column-items"><div class="page-item page-item--column page-item--first-item-in-row column-width-50 col-sm-6" id="item-0b0b61e3-fa00-40c0-b26b-7c0ee590ee99"><div class="page-row-spacer "></div> <div class="page-row is-nth-1"><div class="page-item page-item--text" id="item-209e28fa-d811-402b-906c-43a2a5d25b2f"><div class='text-block style-links-for-body-text' style='column-count: 1'> <p>Complying with statutory regulations and internal rules, and the principles laid down in our <a href="/en/publications/more/the-code-of-conduct-of-the-volkswagen-group-1882" target="_blank">Code of Conduct</a> and the <a href="/en/publications/more/code-of-conduct-for-business-partner-1885" target="_blank">Code of Conduct for Business Partners</a>, has top priority at the Volkswagen Group. The success of our company is based on Integrity and Compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it. That is why the Central Investigation Office operates an independent, impartial and confidential whistleblowing system for us.<br></p><p>A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct. </p><p>This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous  whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at the Volkswagen Group will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.</p> </div> </div></div><div class="page-row-spacer "></div> </div><div class="page-item page-item--column page-item--last-item-in-row column-width-20 col-sm-2" id="item-44422e4a-cca0-4020-a0ca-058e69c07712"><div class="page-row-spacer "></div> <div class="page-row is-nth-1"><div class="page-item page-item--image" id="item-5429125a-26b9-43fa-be0e-4a6248b41ee1"><figure class='image'> <div class='image--image'> <span id="element_uid_1_root" class="cropped-image"><span class="cropped-image--sizer" style="--image-aspect-ratio: 229/501"></span><img alt="Header HGS" style="width:100%;height:100%;object-fit:cover;object-position:50% 50%" srcset="https://uploads.vw-mms.de/system/production/images/cws/076/837/images_file_en/d362daaffd1a9b81916e12ae9ac3833e97c1834b/B2023CW00389_retina_2400.png?1728372127 458w 1002h, https://uploads.vw-mms.de/system/production/images/cws/076/837/images_file_en/d362daaffd1a9b81916e12ae9ac3833e97c1834b/B2023CW00389_retina_2000.png?1728372127 458w 1002h, https://uploads.vw-mms.de/system/production/images/cws/076/837/images_file_en/d362daaffd1a9b81916e12ae9ac3833e97c1834b/B2023CW00389_web_1600.png?1728372127 458w 1002h, https://uploads.vw-mms.de/system/production/images/cws/076/837/images_file_en/d362daaffd1a9b81916e12ae9ac3833e97c1834b/B2023CW00389_web_1160.png?1728372127 458w 1002h, https://uploads.vw-mms.de/system/production/images/cws/076/837/images_file_en/d362daaffd1a9b81916e12ae9ac3833e97c1834b/B2023CW00389_web_804.png?1728372127 458w 1002h, https://uploads.vw-mms.de/system/production/images/cws/076/837/images_file_en/d362daaffd1a9b81916e12ae9ac3833e97c1834b/B2023CW00389_web_466.png?1728372127 458w 1002h, https://uploads.vw-mms.de/system/production/images/cws/076/837/images_file_en/d362daaffd1a9b81916e12ae9ac3833e97c1834b/B2023CW00389_web_390.png?1728372127 390w 853h" src="https://uploads.vw-mms.de/system/production/images/cws/076/837/images_file_en/d362daaffd1a9b81916e12ae9ac3833e97c1834b/B2023CW00389_web_1600.png?1728372127" sizes="min(100vw, 1440px)" class="" decoding="async" /></span> </div> </figure> </div></div><div class="page-row-spacer "></div> </div></div></div></div><div class="page-row-spacer "></div> </div> </div></div><div class="page-row-spacer "></div> <div class="page-row is-nth-2 -outer"><div class="container-narrow"><div class="row for-column-items"><div class="page-item page-item--column -root-level page-item--first-item-in-row column-width-100 col-sm-12" id="item-c086fab7-32f2-46c8-82dc-59f43db36f80"><div class="page-row-spacer "></div> <div class="page-row is-nth-1"><div class="page-item page-item--text" id="item-b97e2eea-f92f-440a-bd48-ff0f157c3096"><div class='text-block style-links-for-body-text' style='column-count: 1'> <p><strong>How do we process a report?</strong></p><p>The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically. First, <span class="TrackChangeTextInsertion TrackedChange SCXW265306971 BCX0"><span class="TextRun SCXW265306971 BCX0">whistleblowers </span></span>will get a confirmation of receipt. The Investigation Office then assesses their report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterward, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be provided without undue delay.</p><p>Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office <span class="TrackChangeTextInsertion TrackedChange SCXW12742341 BCX0"><span class="TextRun SCXW12742341 BCX0">– </span></span>as well as reports otherwise requiring immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.<br>More information on the respective procedural principles can be found <a href="/en/publications/more/rules-of-procedure-for-the-volkswagen-group-complaints-procedure-2007" target="_blank">here</a>.</p><p><em>* The processing time varies depending on the subject of the procedure.</em></p> </div> </div></div><div class="page-row-spacer "></div> </div></div></div></div><div class="page-row-spacer "></div> <div class="page-row is-nth-3 -outer"><div class="page-item page-item--section -root-level" id="item-857a550d-19ce-4dc6-ab4a-87eb9d585cd7"><div class='full-width-section -corporate-green'> <div class="page-row-spacer "></div> <div class="page-row is-nth-1 -outer"><div class="container-fluid"><div class="page-item page-item--headline" id="item-080887da-1333-410e-98e5-9024f9106733"><h2 id="how-do-i-make-a-report">How do I make a report? </h2></div></div></div><div class="page-row-spacer -for-h2"></div> <div class="page-row is-nth-2 -outer"><div class="container-fluid"><div class="row for-column-items"><div class="page-item page-item--column page-item--first-item-in-row column-width-66 col-sm-8" id="item-a88978cd-654b-4101-b559-866be914d9b9"><div class="page-row-spacer "></div> <div class="page-row is-nth-1"><div class="page-item page-item--text" id="item-c45f838c-d5f6-4f87-892b-6a37dc6aef0a"><div class='text-block style-links-for-body-text' style='column-count: 1'> <p>The Investigation Office only processes reports relating to the following points:</p><ul><li>potential serious violations by employees of the Volkswagen Group</li><li>potential violations of the Code of Conduct for Business Partners, including serious risks and violations of human rights and environment in the Supply Chain of the Volkswagen Group</li></ul><p>For other reports, such as complaints or feedback on vehicles and services of the Volkswagen Group or our business partners (e.g. car dealerships, workshops), please contact <a href="mailto:kundenbetreuung@volkswagen.de">kundenbetreuung@volkswagen.de</a> (for customers from Germany) or contact the customer service via the toll-free hotline: <a href="tel:+498008655792436">0800 - 86 55 79 24 36</a>. International customers should contact <a href="mailto:customercare@volkswagen.de">customercare@volkswagen.de</a> by E-mail. Please understand that we will not be able to forward your request or take any action for reasons of responsibility.</p><p>It is important to make sure the information contained in a report submitted to the Investigation Office is as concrete as possible so that it can be processed and investigated in an appropriate manner.</p><p>It is helpful if the report covers the following five questions:</p><p><strong>Who? What? When? How? Where?</strong></p><p>Whistleblowers are asked to make sure that the descriptions contained in a report can be easily understood by persons who are not specialists in the field. It will be helpful if whistleblowers are available to answer further questions. Persons who are willing to do so, but wish to remain anonymous to the company, please contact the ombudspersons or use the <a href="https://goto.speakup.report/en-GB/volkswagen/home">Online Reporting Channel</a> to make the report.</p><p>In case of violations of regulations on data protection, please contact the Data-Breach-Hotline <a href="tel:+495361928479">(+49 5361-9-28479</a>) of the Volkswagen AG.</p> </div> </div></div><div class="page-row-spacer "></div> </div><div class="page-item page-item--column page-item--last-item-in-row column-width-33 col-sm-4" id="item-0450a23f-5b49-439e-8f01-0721ed3c2a69"><div class="page-row-spacer "></div> <div class="page-row is-nth-1"><div class="page-item page-item--video-record" id="item-6d9a910d-8eee-444f-a7c3-caf943f3728c"><div class='video-player' up-data='{"trackingSuffix":"inline","videoId":12402,"videoNumber":"V2024CW0017","autoplay_in_viewport":false}' video-player='true'> <div class="video-player--sizer" style="--video-aspect-ratio: 16/9"></div> <video class='video-player--video' controls='' controlslist='nodownload' playsinline='false' poster='https://uploads.vw-mms.de/system/production/videos/cws/012/402/video_file_en/1b3ba2346bdfe7a66d61549ef5629c14f6101b6d/V2024CW0017_thumb_1.jpg?1711117543' preload='metadata'> <source src='https://uploads.vw-mms.de/system/production/videos/cws/012/402/video_file_en/1b3ba2346bdfe7a66d61549ef5629c14f6101b6d/V2024CW0017_720p.webm?1711117543' type='video/webm; codecs="vp8, vorbis"'> <source src='https://uploads.vw-mms.de/system/production/videos/cws/012/402/video_file_en/1b3ba2346bdfe7a66d61549ef5629c14f6101b6d/V2024CW0017_720p.mp4?1711117543' type='video/mp4'> <span class='text-danger'> Error: Your browser does not support the HTML video element and/or MP4 videos. Please upgrade to a recent browser to view this content. </span> </video> </div> <div class='video-actions'> <div class='video-actions--caption'> <div class='icon -play'></div> This video shows why the whistleblower system is a central and important part of the company and how it works. </div> </div> </div></div><div class="page-row-spacer "></div> </div></div></div></div><div class="page-row-spacer "></div> </div> </div></div><div class="page-row-spacer "></div> <div class="page-row is-nth-4 -outer"><div class="container-fluid"><div class="page-item page-item--headline -root-level" id="item-54cd4983-6338-407e-b336-4cdd1582892e"><h2 id="what-kind-of-report-do-you-want-to-submit">What kind of report do you want to submit? </h2></div></div></div><div class="page-row-spacer -for-h2"></div> <div class="page-row is-nth-5 -outer"><div class="container-narrow"><div class="row for-column-items"><div class="page-item page-item--column -root-level page-item--first-item-in-row column-width-100 col-sm-12" id="item-49df6db4-d7c3-4652-ab00-53ac4ea9e2e8"><div class="page-row-spacer "></div> <div class="page-row is-nth-1"><div class="page-item page-item--text" id="item-eb69924e-4f82-4c07-a564-6658d75b6317"><div class='text-block style-links-for-body-text' style='column-count: 1'> <h5><strong><span>A complaint about products or services to our customer service</span></strong><br></h5><p>For complaints or feedback about vehicles and services of the Volkswagen Group or our business partners (e.g. car dealerships, workshops), please contact Volkswagen Customer Care:</p><ul><li>Customers from Germany please contact the <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.volkswagen.de%2Fde%2Fbesitzer-und-service%2Fueber-ihr-auto%2Fhilfe-und-dialogcenter.html&data=05%7C02%7Cascs-redaktion-volkswagen%40axelspringer.com%7C55780935196b43e9f50a08dcb7a67b73%7Ca1e7a36c6a4847689d653f679c0f3b12%7C0%7C0%7C638587172928096173%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=yiG%2BRdszVLom%2FcGaaMnQv4gUo3ThV%2BvOTRg2uPE0ryU%3D&reserved=0">Dialog Center</a> (<a href="mailto:kundenbetreuung@volkswagen.de">kundenbetreuung@volkswagen.de</a> or the toll-free hotline: 0800 - 86 55 79 24 36).</li><li>International customers please send an e-mail to <a href="mailto:customercare@volkswagen.de">customercare@volkswagen.de</a></li></ul><p>Please understand that we will not be able to forward your request or take any action for reasons of responsibility.</p> </div> </div></div><div class="page-row-spacer "></div> </div></div></div></div><div class="page-row-spacer "></div> <div class="page-row is-nth-6 -outer"><div class="container-fluid"><div class="page-item page-item--headline -root-level" id="item-7d0a8635-c545-43f1-b70f-20edf0dfcfa5"><h2 id="a-report-of-potential-misconduct-to-our-whistleblower-system">A report of potential misconduct to our Whistleblower System </h2></div></div></div><div class="page-row-spacer -for-h2"></div> <div class="page-row is-nth-7 -outer"><div class="container-narrow"><div class="page-item page-item--text -root-level" id="item-f6051ecd-d824-4f8a-857e-5014bdbee20c"><div class='text-block style-links-for-body-text' style='column-count: 1'> <p>The Whistleblower System offers various channels for reporting potential misconduct by Volkswagen AG employees, violations of the Code of Conduct for Business Partners or serious risks and violations of human rights and environment in our Supply Chain.<br></p><p>However, this does not affect the statutory right to contact designated authorities as described below.</p> </div> </div></div></div><div class="page-row-spacer "></div> <div class="page-row is-nth-8 -outer"><div class="container-narrow"><div class="page-item page-item--accordion -root-level" id="item-6caef141-f35d-4d20-b5d3-c64ff4d8299e"><div class='accordion' itemscope itemtype='https://schema.org/FAQPage'> <div class='accordion-item' itemprop='mainEntity' itemscope itemtype='https://schema.org/Question'> <button class='accordion-item--title' itemprop='name'> E-Mail </button> <div class='accordion-item--content' inert-from-style='true' itemprop='acceptedAnswer' itemscope itemtype='https://schema.org/Answer'> <div class="page-item page-item--text" id="item-2c900f19-06fc-43c2-8eba-9c4fa5b5991f"><div class='text-block style-links-for-body-text' style='column-count: 1'> <p>The Central Investigation Office of the Volkswagen AG can be reached via e-mail: <a href="mailto:io@volkswagen.de">io@volkswagen.de</a>.</p>For customer complaints, please contact the channels listed under <strong>A complaint about products or services to our customer service</strong>.<p><br></p> </div> </div> </div> </div> <div class='accordion-item' itemprop='mainEntity' itemscope itemtype='https://schema.org/Question'> <button class='accordion-item--title' itemprop='name'> Postal address and in person </button> <div class='accordion-item--content' inert-from-style='true' itemprop='acceptedAnswer' itemscope itemtype='https://schema.org/Answer'> <div class="page-item page-item--text" id="item-c8aa1239-8478-449c-8be2-9ad3a0855d9b"><div class='text-block style-links-for-body-text' style='column-count: 1'> <p> </p><p>Postal address: </p><p> Volkswagen AG<br>Central Investigation Office<br>Mailbox 1717<br>Berliner Ring 2<br>38440 Wolfsburg<br>Germany</p><p>In person: Please make an appointment in advance by writing an e-mail to <a href="mailto:io@volkswagen.de">io@volkswagen.de</a>. </p><p><br></p> </div> </div> </div> </div> <div class='accordion-item' itemprop='mainEntity' itemscope itemtype='https://schema.org/Question'> <button class='accordion-item--title' itemprop='name'> Ombudspersons in the Volkswagen Group </button> <div class='accordion-item--content' inert-from-style='true' itemprop='acceptedAnswer' itemscope itemtype='https://schema.org/Answer'> <div class="page-item page-item--text" id="item-e5bff7fd-334f-4ff3-9935-52d70eebc3c4"><div class='text-block style-links-for-body-text' style='column-count: 1'> <p>The Volkswagen Group has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Investigation Office if desired.<br></p><p>People who want to get in contact with the Ombudspersons can find their contact details here: <a href="https://www.ombudsmen-of-volkswagen.com/" class="js-external-link">https://www.ombudsmen-of-volkswagen.com/</a></p><p><a href="https://www.ombudsmen-of-volkswagen.com/" class="js-external-link"><br></a></p> </div> </div> </div> </div> <div class='accordion-item' itemprop='mainEntity' itemscope itemtype='https://schema.org/Question'> <button class='accordion-item--title' itemprop='name'> Online Reporting Channel </button> <div class='accordion-item--content' inert-from-style='true' itemprop='acceptedAnswer' itemscope itemtype='https://schema.org/Answer'> <div class="page-item page-item--text" id="item-5463a106-956e-4451-8d38-56ebe64c2975"><div class='text-block style-links-for-body-text' style='column-count: 1'> <p>You have the option of using a web-based <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoto.speakup.report%2Fvolkswagen&data=05%7C02%7Cascs-redaktion-volkswagen%40axelspringer.com%7C7ac28208ac9a4a653ade08dcdca453f8%7Ca1e7a36c6a4847689d653f679c0f3b12%7C0%7C0%7C638627845566286497%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=k0gZiPeEhd%2BGjtSj076ISAq6T0zPrmrQXqXRuZP%2BmqM%3D&reserved=0">communication platform</a> to contact the Investigation Office in more than 65 languages. This system is confidential and technically secured and allows you to submit reports anonymously.<br>You can find detailed instructions on how to make reports online, by app or by phone <a href="/en/publications/more/speak-up-how-to-report-2801" target="_blank">here</a>.<br></p> </div> </div> </div> </div> <div class='accordion-item' itemprop='mainEntity' itemscope itemtype='https://schema.org/Question'> <button class='accordion-item--title' itemprop='name'> Voice Intake by Phone </button> <div class='accordion-item--content' inert-from-style='true' itemprop='acceptedAnswer' itemscope itemtype='https://schema.org/Answer'> <div class="page-item page-item--text" id="item-e558b0bf-bbe5-4495-a95b-4be7b26f50a7"><div class='text-block style-links-for-body-text' style='column-count: 1'> <p>You can leave us a voice message by phone 24 hours a day, 7 days a week. After entering the phone number (specific to the country you are in), you will be prompted to enter the organization code. Then, you can submit your report as a voice recording. Only a written transcript will be received by the Investigation Office. Dial back in to listen to the reply or further questions by our team.</p><p>Select a phone number from this <a href="/en/publications/more/speak-up-line-phone-numbers-2802">list</a> for your country or region and have the corresponding organizational code <strong>122203</strong> ready.</p> </div> </div> </div> </div> <div class='accordion-item' itemprop='mainEntity' itemscope itemtype='https://schema.org/Question'> <button class='accordion-item--title' itemprop='name'> SpeakUp App </button> <div class='accordion-item--content' inert-from-style='true' itemprop='acceptedAnswer' itemscope itemtype='https://schema.org/Answer'> <div class="page-item page-item--text" id="item-82cff887-8c5c-44fa-a132-f8de6e8917a5"><div class='text-block style-links-for-body-text' style='column-count: 1'> You can also download the app “SpeakUp - Listen for a change “ by People Intouch (personal devices only) to access the secure reporting system. To download the app, you can scan the following QR code. </div> </div> <div class="page-item page-item--image" id="item-457ac87b-0282-4be1-fc2d-35dab38bea2f"><figure class='image'> <div class='image--image'> <span id="element_uid_2_root" class="cropped-image"><span class="cropped-image--sizer" style="--image-aspect-ratio: 3463/588"></span><img alt="QRCode Speak Up App" style="width:100%;height:100%;object-fit:cover;object-position:50% 50%" src="https://uploads.vw-mms.de/system/production/images/cws/083/195/images/a70988d667f6eaf36f75828942a099e87d0c0bda/B2024CW00370_web_1600.png?1727768739" srcset="https://assets.vw-mms.de/assets/images/blank-77M5IJTZ.png" data-sizes="auto" data-srcset="https://uploads.vw-mms.de/system/production/images/cws/083/195/images/a70988d667f6eaf36f75828942a099e87d0c0bda/B2024CW00370_retina_2400.png?1727768739 2400w 408h, https://uploads.vw-mms.de/system/production/images/cws/083/195/images/a70988d667f6eaf36f75828942a099e87d0c0bda/B2024CW00370_retina_2000.png?1727768739 2000w 340h, https://uploads.vw-mms.de/system/production/images/cws/083/195/images/a70988d667f6eaf36f75828942a099e87d0c0bda/B2024CW00370_web_1600.png?1727768739 1600w 272h, https://uploads.vw-mms.de/system/production/images/cws/083/195/images/a70988d667f6eaf36f75828942a099e87d0c0bda/B2024CW00370_web_1160.png?1727768739 1160w 197h, https://uploads.vw-mms.de/system/production/images/cws/083/195/images/a70988d667f6eaf36f75828942a099e87d0c0bda/B2024CW00370_web_804.png?1727768739 804w 137h, https://uploads.vw-mms.de/system/production/images/cws/083/195/images/a70988d667f6eaf36f75828942a099e87d0c0bda/B2024CW00370_web_466.png?1727768739 466w 79h, https://uploads.vw-mms.de/system/production/images/cws/083/195/images/a70988d667f6eaf36f75828942a099e87d0c0bda/B2024CW00370_web_390.png?1727768739 390w 66h" class="lazyload" decoding="async" /></span> </div> </figure> </div> <div class="page-item page-item--text" id="item-19db4e18-aac4-4893-cb37-af746f43bfcd"><div class='text-block style-links-for-body-text' style='column-count: 1'> <p>Through this app, you can submit your report in writing or leave a voice message (also anonymously). You will need the organization code <strong>122203</strong>. Alternatively, you can scan the following QR code:</p> </div> </div> <div class="page-item page-item--image" id="item-64cad7b9-7c16-4631-f767-412df521066b"><figure class='image'> <div class='image--image'> <span id="element_uid_3_root" class="cropped-image"><span class="cropped-image--sizer" style="--image-aspect-ratio: 3463/619"></span><img alt="QR Code Volkswagen" style="width:100%;height:100%;object-fit:cover;object-position:50% 50%" src="https://uploads.vw-mms.de/system/production/images/cws/083/238/images/6c59c8a6f7b824f0ca64d3f1cebd9591999ff62e/B2024CW00375_web_1600.png?1727768763" srcset="https://assets.vw-mms.de/assets/images/blank-77M5IJTZ.png" data-sizes="auto" data-srcset="https://uploads.vw-mms.de/system/production/images/cws/083/238/images/6c59c8a6f7b824f0ca64d3f1cebd9591999ff62e/B2024CW00375_retina_2400.png?1727768763 2400w 429h, https://uploads.vw-mms.de/system/production/images/cws/083/238/images/6c59c8a6f7b824f0ca64d3f1cebd9591999ff62e/B2024CW00375_retina_2000.png?1727768763 2000w 357h, https://uploads.vw-mms.de/system/production/images/cws/083/238/images/6c59c8a6f7b824f0ca64d3f1cebd9591999ff62e/B2024CW00375_web_1600.png?1727768763 1600w 286h, https://uploads.vw-mms.de/system/production/images/cws/083/238/images/6c59c8a6f7b824f0ca64d3f1cebd9591999ff62e/B2024CW00375_web_1160.png?1727768763 1160w 207h, https://uploads.vw-mms.de/system/production/images/cws/083/238/images/6c59c8a6f7b824f0ca64d3f1cebd9591999ff62e/B2024CW00375_web_804.png?1727768763 804w 144h, https://uploads.vw-mms.de/system/production/images/cws/083/238/images/6c59c8a6f7b824f0ca64d3f1cebd9591999ff62e/B2024CW00375_web_466.png?1727768763 466w 83h, https://uploads.vw-mms.de/system/production/images/cws/083/238/images/6c59c8a6f7b824f0ca64d3f1cebd9591999ff62e/B2024CW00375_web_390.png?1727768763 390w 70h" class="lazyload" decoding="async" /></span> </div> </figure> </div> <div class="page-item page-item--text" id="item-9b61f41c-a64d-4380-b91c-f7951f8e298b"><div class='text-block style-links-for-body-text' style='column-count: 1'> <p>Log back in to see our team’s reply or answer further questions.<br></p> </div> </div> </div> </div> </div> </div></div></div><div class="page-row-spacer "></div> <div class="page-row is-nth-9 -outer"><div class="container-narrow"><div class="page-item page-item--text -root-level" id="item-2cf14c44-1a08-4495-a655-ceb7978cf613"><div class='text-block style-links-for-body-text' style='column-count: 1'> <h5>External Reporting Channels</h5><p>We encourage reporting of misconduct via the internal reporting channels. However, in view of the EU Whistleblowing Directive, EU member states have defined (or will soon define) designated authorities that also accept reports on misconduct as external reporting channels.</p><p>An overview of these external reporting channels is available under <a href="/en/publications/more/2025-external-reporting-channels-2609" target="_blank">this link</a>. </p><h5><br></h5><h5>External Reporting Channels for Germany</h5><p><span class="TextRun SCXW256909589 BCX0">The German government has defined a designated authority</span><span class="TrackChangeTextDeletionMarker TrackedChange SCXW256909589 BCX0">,</span> that also accepts reports on misconduct as external reporting channel. <span class="TextRun SCXW256909589 BCX0"><span class="NormalTextRun SCXW256909589 BCX0">The external <span class="NormalTextRun SpellingErrorV2Themed SCXW256909589 BCX0">reporting</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW256909589 BCX0">channel</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW256909589 BCX0">is</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW256909589 BCX0">the</span> Federal Office <span class="NormalTextRun SpellingErrorV2Themed SCXW256909589 BCX0">of</span> Justice (Bundesamt für Justiz) (<a class="Hyperlink SCXW256909589 BCX0" href="https://www.bundesjustizamt.de/DE/MeldestelledesBundes/MeldestelledesBundes_node.html" target="_blank"><span class="TextRun Underlined SCXW256909589 BCX0">BfJ - Hinweisgeberstelle (bundesjustizamt.de</span></a><span class="TextRun SCXW256909589 BCX0">).</span></span></span><br></p><h5><br></h5><h5>Declaration of data protection</h5><p>The declaration of data protection for reports can be found here:<br></p><p><a href="/en/publications/more/data-protection-whistleblowersystem-vw-ag-2014" target="_blank">Declaration of data protection for the Whistleblower System of the Volkwagen Group</a></p><p><a href="/en/publications/more/privacy-notice-speakup-whistleblowing-and-reporting-platform-2803" target="_blank">Privacy Notice SpeakUp® whistleblowing and reporting platform</a> </p><p><br></p><p>Questions or suggestions for improvements to the Whistleblower System can also be directed to the Central Investigation Office.</p><p>Having been interviewed as part of an investigation, there is the opportunity to provide feedback to the Ombudsperson as an independent party.</p> </div> </div></div></div><div class="page-row-spacer "></div> <div class="page-row is-nth-10 -outer"><div class="container-narrow"><div class="row for-column-items"><div class="page-item page-item--column -root-level page-item--first-item-in-row column-width-50 col-sm-6" id="item-a4845080-b083-4774-9b0e-9de4da9409d3"><div class="page-row-spacer "></div> <div class="page-row is-nth-1"><div class="page-item page-item--teaser" id="item-f18fc69e-124e-4af6-b0eb-4080e50dca1a"><a class="teaser -with-medium" href="/en/sustainability-in-the-supply-chain-16113"><div class='teaser--image'> <span id="element_uid_4_root" class="cropped-image"><span class="cropped-image--sizer" style="--image-aspect-ratio: 6896/2071"></span><img alt="Supply Chain_Sustainability" style="width:100%;height:100%;object-fit:cover;object-position:50% 50%" src="https://uploads.vw-mms.de/system/production/images/cws/077/119/images/afcb5042ab8782eb5c08b4acfafe13820a29c983/B2023CW00599_web_1600.jpeg?1686559755" srcset="https://assets.vw-mms.de/assets/images/blank-77M5IJTZ.png" data-sizes="auto" data-srcset="https://uploads.vw-mms.de/system/production/images/cws/077/119/images/afcb5042ab8782eb5c08b4acfafe13820a29c983/B2023CW00599_retina_2400.jpeg?1686559755 2400w 721h, https://uploads.vw-mms.de/system/production/images/cws/077/119/images/afcb5042ab8782eb5c08b4acfafe13820a29c983/B2023CW00599_retina_2000.jpeg?1686559755 2000w 601h, https://uploads.vw-mms.de/system/production/images/cws/077/119/images/afcb5042ab8782eb5c08b4acfafe13820a29c983/B2023CW00599_web_1600.jpeg?1686559755 1600w 481h, https://uploads.vw-mms.de/system/production/images/cws/077/119/images/afcb5042ab8782eb5c08b4acfafe13820a29c983/B2023CW00599_web_1160.jpeg?1686559755 1160w 348h, https://uploads.vw-mms.de/system/production/images/cws/077/119/images/afcb5042ab8782eb5c08b4acfafe13820a29c983/B2023CW00599_web_804.jpeg?1686559755 804w 241h, https://uploads.vw-mms.de/system/production/images/cws/077/119/images/afcb5042ab8782eb5c08b4acfafe13820a29c983/B2023CW00599_web_466.jpeg?1686559755 466w 140h, https://uploads.vw-mms.de/system/production/images/cws/077/119/images/afcb5042ab8782eb5c08b4acfafe13820a29c983/B2023CW00599_web_390.jpeg?1686559755 390w 117h" class="lazyload" decoding="async" /></span> </div> <div class='teaser--title'> Sustainability in the Supply Chain </div> </a> </div></div><div class="page-row-spacer "></div> 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