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questions"},"created_at":"2024-03-26T17:02:15.381Z","created_by":"blt2fe8ae2e1b331d30","sections":[{"title":"Buying a Rolex","_metadata":{"uid":"csab490c92aa3de9ec"},"questions":[{"question_id_tch":"where-can-i-purchase-a-rolex-watch","_metadata":{"uid":"cs5c035529703bfacb"},"question":"Where can I purchase a Rolex watch?","other_questions":["People also ask:","“Where to buy a Rolex?” / “Who sells Rolex watches?” / “How to find the nearest Rolex retailer”"],"answer":["New and genuine Rolex watches are exclusively sold by Official Rolex Retailers, who warrant the authenticity of your Rolex and ensure its international five-year guarantee. The network of Official Rolex Retailers covers more than 100 countries worldwide."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-can-i-ensure-the-authenticity-of-a-rolex-watch","_metadata":{"uid":"cs11643a94ba5acac3"},"question":"How can I ensure the authenticity of a Rolex watch?","other_questions":["People also ask:","“How to authenticate a Rolex?” / “How to know if a Rolex is real?” / “How to spot a fake Rolex?”"],"answer":["Rolex watches should be only purchased from Official Rolex Retailers, who are authorized to sell and maintain Rolex watches. With the necessary skill, training, know-how and special equipment on site, they guarantee the authenticity of each and every part of your Rolex, and can ensure its reliability over time."],"button":{"label":"Buying a Rolex","aria_label":"Buying a Rolex","href":"/buying-a-rolex","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-to-identify-an-official-rolex-retailer","_metadata":{"uid":"csaab24224927d264f"},"question":"How to identify an Official Rolex Retailer?","other_questions":["People also ask:","“How can I tell if a Rolex retailer is genuine?” / “Where is the best place to buy a Rolex?” / “Where can I find an Official Rolex Retailer?”"],"answer":["The Official Rolex plaque, displayed in-store or on the retailer website establishes the authenticity of an Official Rolex Retailer. Rolex.com lists all Official Rolex Retailers and Service Centres."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"where-can-i-find-the-price-of-a-rolex-watch","_metadata":{"uid":"cs683a1d5863df01a5"},"question":"Where can I find the price of a Rolex watch?","other_questions":["People also ask:\n“How much does a Rolex cost?” / “How much is the most expensive Rolex?” / “What are the cheapest Rolex watches?”"],"answer":["The suggested retail price for a large selection of Rolex watches can be found on rolex.com in most countries. For any enquiries about prices for specific models please contact or visit your nearest Official Rolex Retailer."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-can-i-check-the-availability-of-a-watch","_metadata":{"uid":"cs60789bdc8eabde9b"},"question":"How can I check the availability of a watch?","other_questions":["People also ask:","“Which Rolex boutique has the watch I am looking for?” / “How can I find out the availability of a specific model in-store at an Official Rolex Retailer?” "],"answer":["Please contact your nearest Official Rolex Retailer. They are best suited to advise you on selecting a Rolex watch. They can provide you with information on the availability of Rolex watches in your region.\n\nAll Rolex watches are assembled by hand with the utmost care to ensure exceptional quality. Such high standards naturally restrict our production capacity and, at times, the demand for our watches outpaces this capacity. Therefore, the availability of certain models may be limited. New Rolex watches are exclusively sold by Official Rolex Retailers, who receive regular deliveries and independently manage the allocation and sales of watches to customers. Official Rolex Retailers can provide information on the availability of Rolex watches."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"what-does-the-rolex-guarantee-cover","_metadata":{"uid":"cs6190954a3c45f14f"},"question":"What does the Rolex guarantee cover?","other_questions":["People also ask:","“What does the Rolex guarantee consist of?” / “How long is the Rolex warranty?” / “Is the Rolex guarantee international?”"],"answer":["Rolex guarantees the proper functioning of its watches for a period of five years from the date of purchase. The Rolex guarantee excludes normal wear-and-tear (notably the wear-and-tear of non-metal bracelets and straps) and excludes damage to or impact on the functionality of the watch resulting from accident, mishandling or abusive use; repairs, opening or manipulation of the watch by anyone other than an Official Rolex Jeweler or an Official Rolex Service Center; or the use of parts or components other than genuine Rolex parts or components. The warranty does not cover watches materially modified by the addition or substitution of non-genuine Rolex parts or components (e.g., bezel, case, case frame, case back, dial, essential parts of the movement, complete movements). The guarantee is valid only if (1) the watch has been sold by an Official Rolex Jeweler; (2) the guarantee card has been completed in full by the Official Rolex Jeweler at the time of purchase; and (3) the guarantee card is presented with the watch, either to an Official Rolex Jeweler or to an Official Rolex Service Center."],"button":{"label":"The Rolex guarantee","aria_label":"The Rolex guarantee","href":"/buying-a-rolex/the-rolex-guarantee","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-long-is-the-guarantee-on-a-rolex-watch","_metadata":{"uid":"cs1191da66f862c581"},"question":"How long is the guarantee on a Rolex watch?","other_questions":["People also ask:","“How long is the guarantee on a Rolex?” / “Are Rolex watches guaranteed for life?” / “How long does a Rolex watch last?”"],"answer":["To ensure the precision and reliability of its timepieces, Rolex submits each watch after assembly to a stringent series of tests. Our confidence in our rigorous quality assurance allows us to provide a five-year international guarantee on all new Rolex watches purchased from one of the brand’s Official Retailers."],"button":{"label":"The Rolex guarantee","aria_label":"The Rolex guarantee","href":"/buying-a-rolex/the-rolex-guarantee","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}}]},{"title":"Caring for your Rolex","_metadata":{"uid":"cs617fa8dc20095d37"},"questions":[{"question_id_tch":"how-can-i-look-after-my-rolex","_metadata":{"uid":"cs5019fda687ee4a50"},"question":"How can I look after my Rolex?","other_questions":["People also ask:","“How can I maintain my Rolex watch?” / “How to clean my Rolex” / “How do I wash my Rolex?”"],"answer":["You can help preserve its lustre by cleaning it occasionally with a microfiber cloth. You can also wash the case and bracelet (except leather straps) from time to time using soapy water and a soft brush. After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits. Before cleaning your watch, always ensure that the winding crown is screwed down properly against the case to guarantee waterproofness."],"button":{"label":"Caring for your Rolex","aria_label":"Caring for your Rolex","href":"/watch-care-and-service/caring-for-your-rolex","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"can-a-rolex-be-polished","_metadata":{"uid":"cs36a7aba72ba52d8f"},"question":"Can a Rolex be polished?","other_questions":["People also ask:","“Can I polish my Rolex?” / “How can I remove scratches from my Rolex” / “How to polish my Rolex”"],"answer":["Professional polishing of your watch case and bracelet should only be done by an Official Rolex Service Centre."],"button":{"label":"Find an Official Rolex Service Centre","aria_label":"Find an Official Rolex Service Centre","href":"/watch-care-and-service/service-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"do-i-have-to-wind-my-rolex","_metadata":{"uid":"csdd9e735536236832"},"question":"Do I have to wind my Rolex?","other_questions":["People also ask:","“How do I wind a Rolex?” / “How long can I keep a Rolex working without wearing it?” / “Why did my Rolex watch stop ticking?”"],"answer":["There is no need to wind a Rolex if it is worn daily. As you move your wrist throughout your day, the Perpetual rotor transfers energy to the watch, providing a constant and stable power source. When you take it off and set it aside it can retain its charge for up to 70 hours, depending on the model. To get it going, simply wind the movement manually by unscrewing the crown to the winding position and turning it clockwise about 20 times. Please remember to screw the crown back down properly against the case in order to guarantee waterproofness."],"button":{"label":"Caring for your Rolex","aria_label":"Caring for your Rolex","href":"/watch-care-and-service/caring-for-your-rolex","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-do-i-set-the-time-on-a-rolex","_metadata":{"uid":"cs4046104de0fc9316"},"question":"How do I set the time on a Rolex?","other_questions":["People also ask:","“How can I adjust the time on a Rolex” / “How to set the time on a Rolex” / “How do I change the time on my Rolex?”"],"answer":["Rolex watches can be set by unscrewing the crown and pulling it out to the second notch. The seconds hand is stopped, allowing you to set the time. Each model has its own detailed user guide and functions that may vary, please download the appropriate guide."],"button":{"label":"User guides","aria_label":"User guides","href":"/media/user-guides","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-do-i-set-or-use-a-specific-function-on-a-rolex-professional-watch","_metadata":{"uid":"cs1cb66bdc70e5492e"},"question":"How do I set or use a specific function on a Rolex Professional watch?","other_questions":["People also ask:","“How can I adjust the time on a Rolex?” / “How to set the time on a Rolex” / “How do I change the time on my Rolex?”"],"answer":["These tool watches are designed to meet specific professional and sporting needs. Functions may vary depending on the model. Learn how to set and use your timepiece’s functions by watching the user guide videos and/or by downloading the corresponding guide."],"button":{"label":"User guides","aria_label":"User guides","href":"/media/user-guides","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"do-rolex-watches-have-batteries","_metadata":{"uid":"cs9074e9c006841a24"},"question":"Do Rolex watches have batteries?","other_questions":["People also ask:","“Where can I find batteries for my Rolex?” / “Do I need batteries for my Rolex to work?” / “What kind of batteries do Rolex watches use?”"],"answer":["Rolex watches are powered by a Perpetual rotor inside the watch that gently swings as you move your wrist, transferring energy to the mainspring of the watch. If you take your watch off and set it aside it will retain its charge for about two days, depending on the model. To get it going, you simply have to wind the movement manually for it to run normally again."],"button":{"label":"Caring for your Rolex","aria_label":"Caring for your Rolex","href":"/watch-care-and-service/caring-for-your-rolex","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"are-all-rolex-watches-waterproof","_metadata":{"uid":"cs6559049bb6b51f83"},"question":"Are all Rolex watches waterproof?","other_questions":["People also ask:","“Can I wear Rolex in the pool?” / “Can I wear Rolex in the shower?” / “Can you wear a Rolex in the ocean?” / “How deep can I dive with a Rolex?”"],"answer":["All Rolex Oyster Perpetual wristwatches are waterproof to depths of at least 100 metres. The Perpetual 1908 is waterproof to a depth of 50 metres. Some Oyster watches can withstand depths of 1,220 or even 3,900 metres. To maintain your watch's waterproofness, the winding crown has to be screwed down tightly to create a hermetic seal. When you reset the time, the date or other functions or wind the watch manually, it is extremely important to ensure that you have screwed down the winding crown until it cannot turn any further. After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits."],"button":{"label":"Tested to Extremes","aria_label":"Tested to Extremes","href":"/watchmaking/excellence-in-the-making","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"can-i-play-sports-with-my-rolex-on","_metadata":{"uid":"cs317952e1859b0abd"},"question":"Can I play sports with my Rolex on?","other_questions":["People also ask:","“Can I wear my Rolex while I play golf or tennis?” / “Can I go to the gym with my Rolex?”"],"answer":["You can play sports with a Rolex on your wrist as the Rolex Oyster case provides the watch movement with optimal protection against shocks. All Rolex wristwatches are waterproof to depths of at least 100 metres for Oyster Perpetual models, and 50 metres for the Perpetual 1908 watch."],"button":{"label":"Tested to Extremes","aria_label":"Tested to Extremes","href":"/watchmaking/excellence-in-the-making","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"does-a-rolex-resist-to-extreme-conditions-like-snow-or-cold","_metadata":{"uid":"cs6df0fcd9ada1dcab"},"question":"Does a Rolex resist to extreme conditions like snow or cold?","other_questions":["People also ask:","“Can I wear my Rolex skiing?” / “Can I wear my Rolex in the snow?”"],"answer":["Rolex watches have proved themselves from the start in the most extreme conditions imaginable – from the depths of the deepest oceans to the summits of the highest mountains, in the air and on the race track. Moreover, to ensure that all Rolex watches can live up to these high expectations, every single one is tested to extremes before it is allowed to leave the Rolex site."],"button":{"label":"Tested to Extremes","aria_label":"Tested to Extremes","href":"/watchmaking/excellence-in-the-making","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"my-rolex-runs-fast-or-slow,-what-should-i-do","_metadata":{"uid":"cs3e70925414ba662b"},"question":"My Rolex runs fast or slow, what should I do?","other_questions":["People also ask: ","“What can I do if my Rolex watch doesn't tell the right time?” / “Why does my Rolex not keep the accurate time?” / “Why is my Rolex running fast / slow?”"],"answer":["Your Rolex’s “heart” will be influenced by your unique lifestyle and real-life usage. Please contact your nearest Official Rolex Retailer or Service Centre, which will advise you on all the technical aspects of your watch’s functions."],"button":{"label":"Find an Official Rolex Service Centre","aria_label":"Find an Official Rolex Service Centre","href":"/watch-care-and-service/service-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}}]},{"title":"Servicing your Rolex","_metadata":{"uid":"csb3178a2ef77eac02"},"questions":[{"question_id_tch":"how-often-do-i-need-to-service-a-rolex","_metadata":{"uid":"csc2497e61b1ba905c"},"question":"How often do I need to service a Rolex?","other_questions":["People also ask: ","“Why is servicing important for my Rolex watch?” / “How often should a Rolex watch be serviced?”"],"answer":["To guarantee continued accuracy and waterproofness, Rolex recommends that you periodically return your watch to an Official Rolex Retailer or Service Centre for professional servicing. It is recommended to service your Rolex approximately every 10 years depending on the model and real-life usage."],"button":{"label":"Find an Official Rolex Service Centre","aria_label":"Find an Official Rolex Service Centre","href":"/watch-care-and-service/service-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"where-can-i-have-my-rolex-serviced","_metadata":{"uid":"cs4b755b3bada1cc6c"},"question":"Where can I have my Rolex serviced?","other_questions":["People also ask:","“Can Official Rolex Retailers also service my Rolex watch?” / “How to find a Rolex Service Centre” / “Where to Service a Rolex”"],"answer":["The network of Official Rolex Retailers and Service Centres covers more than 100 countries worldwide and draws on the expertise of highly skilled watchmakers, carefully selected and trained by Rolex. Official Rolex Retailers can advise you on all the technical aspects of your watch's functions. Rolex.com lists all Official Rolex Retailers and Service Centres."],"button":{"label":"Find an Official Rolex Service Centre","aria_label":"Find an Official Rolex Service Centre","href":"/watch-care-and-service/service-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"what-does-a-rolex-servicing-consist-of","_metadata":{"uid":"cs45d9583edd5bae0a"},"question":"What does a Rolex servicing consist of?","other_questions":["People also ask:","“What happens during servicing?” / “What are the steps in servicing a Rolex?” / “What is servicing?”"],"answer":["When your watch is serviced by Rolex, the watch is completely dismantled and all of its components are ultrasonically cleaned. Each individual component is closely examined and those that no longer meet Rolex's functional and aesthetic specifications are replaced with genuine Rolex parts. The movement is carefully lubricated then electronically tested to guarantee its timing accuracy; the case and the metal bracelet are meticulously refinished to restore their lustre. Your Rolex then undergoes a series of rigorous technical tests and checks to guarantee its waterproofness, power reserve and precision. After a complete Rolex service, your watch is covered by a service guarantee."],"button":{"label":"The Rolex Servicing Procedure","aria_label":"The Rolex Servicing Procedure","href":"/watch-care-and-service/the-rolex-servicing-procedure","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-much-does-servicing-a-rolex-cost","_metadata":{"uid":"cs03f6704f13efa5c0"},"question":"How much does servicing a Rolex cost?","other_questions":["People also ask: ","“How much is a Rolex service?” / “How much does a Rolex service cost?”"],"answer":["The cost will depend on the type of servicing required and the state of the watch. Before every service, the condition of your watch will be evaluated by Rolex-certified watchmakers and you will receive an estimate for your approval for the cost of the service procedure. Please contact your Official Rolex Retailer or Service Centre for more details."],"button":{"label":"Find an Official Rolex Service Centre","aria_label":"Find an Official Rolex Service Centre","href":"/watch-care-and-service/service-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-long-does-a-service-take","_metadata":{"uid":"cs10dedfb02fd5b530"},"question":"How long does a service take?","other_questions":["People also ask:","“How much time will I have to wait for servicing?” / “When will I get my watch back after servicing?”"],"answer":["A complete overhaul takes a minimum of four to six weeks depending on the condition of your watch. Before carrying out a service, a highly-skilled Rolex-trained watchmaker conducts a thorough diagnostic examination of your watch. After carefully examining the case and bracelet, the watchmaker extensively tests and inspects the movement to determine exactly what service procedures will be necessary to ensure your watch meets Rolex's stringent performance requirements. Please contact your Official Rolex Retailer or Service Centre for more details."],"button":{"label":"The Rolex Servicing Procedure","aria_label":"The Rolex Servicing Procedure","href":"/watch-care-and-service/the-rolex-servicing-procedure","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-can-i-replace-a-lost-rolex-guarantee-card","_metadata":{"uid":"cs70cdb997526d37d0"},"question":"How can I replace a lost Rolex guarantee card?","other_questions":["People also ask:","“I lost my guarantee card, what do I do?” / “Can I replace my guarantee card?”"],"answer":["The Rolex guarantee card cannot be re-issued under any circumstances. Please contact the Official Rolex Retailer from which you purchased your Rolex watch for assistance."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-can-i-change-the-name-on-the-guarantee-card","_metadata":{"uid":"csd1c378fcd6cf24e3"},"question":"How can I change the name on the guarantee card?","other_questions":["People also ask:","“Can a name be changed on a guarantee card?”"],"answer":["The name of the original purchaser cannot be changed under any circumstances. Please contact the Official Rolex Retailer from which you purchased your Rolex watch for assistance."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-can-i-contact-rolex","_metadata":{"uid":"cs79e8dec15fefdee7"},"question":"How can I contact Rolex?","other_questions":["People also ask:","“How can I find more information on Rolex?” / “Is there an email for Rolex?” / “Is there a phone number for Rolex?”"],"answer":["Our extensive network of Official Rolex Retailers would be happy to answer any questions you may have regarding the watches and the Rolex brand."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}}]}],"tags":[],"title":"component:main-faq-us","updated_at":"2025-02-06T16:43:35.004Z","updated_by":"blt9c7334e814837610","publish_details":{"environment":"blt35069d438bfee3ca","locale":"en-gb","time":"2025-02-17T12:08:54.430Z","user":"blt077370954ea8f5e4"},"pz":{"crit":[{"l":"unitedstates","op":"=","r":"100"}]},"key":"blt984dfe924a5517e9-0"}],"_metadata":{"uid":"csca3732cb3661f01e"}}},{"miscs":{"criteria":{},"component":[{"_content_type_uid":"faq","_version":69,"locale":"en-gb","uid":"blt5acfd27a24df1f55","ACL":{},"_in_progress":false,"cover":{"kicker":"","title":"Frequently asked questions"},"created_at":"2023-02-09T15:50:51.391Z","created_by":"blt76cb5f5e71eb6932","sections":[{"title":"Buying a Rolex","_metadata":{"uid":"cs28ea6fe69c1aa644"},"questions":[{"question_id_tch":"where-can-i-purchase-a-rolex-watch","_metadata":{"uid":"cscb4b7ef7d4ed265d"},"question":"Where can I purchase a Rolex watch?","other_questions":["People also ask:","“Where to buy a Rolex?” / “Who sells Rolex watches?” / “How to find the nearest Rolex retailer”"],"answer":["New and genuine Rolex watches are exclusively sold by Official Rolex Retailers, who warrant the authenticity of your Rolex and ensure its international five-year guarantee. The network of Official Rolex Retailers covers more than 100 countries worldwide."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-can-i-ensure-the-authenticity-of-a-rolex-watch","_metadata":{"uid":"csd2a37aa152d6cf01"},"question":"How can I ensure the authenticity of a Rolex watch?","other_questions":["People also ask:","“How to authenticate a Rolex?” / “How to know if a Rolex is real?” / “How to spot a fake Rolex?”"],"answer":["Rolex watches should be only purchased from Official Rolex Retailers, who are authorized to sell and maintain Rolex watches. With the necessary skill, training, know-how and special equipment on site, they guarantee the authenticity of each and every part of your Rolex, and can ensure its reliability over time."],"button":{"label":"Buying a Rolex","aria_label":"Buying a Rolex","href":"/buying-a-rolex","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-to-identify-an-official-rolex-retailer","_metadata":{"uid":"csb6fc283a748880eb"},"question":"How to identify an Official Rolex Retailer?","other_questions":["People also ask:","“How can I tell if a Rolex retailer is genuine?” / “Where is the best place to buy a Rolex?” / “Where can I find an Official Rolex Retailer?”"],"answer":["The Official Rolex plaque, displayed in-store or on the retailer website establishes the authenticity of an Official Rolex Retailer. Rolex.com lists all Official Rolex Retailers and Service Centres."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"where-can-i-find-the-price-of-a-rolex-watch","_metadata":{"uid":"cs4e32d8e089ecf3cf"},"question":"Where can I find the price of a Rolex watch?","other_questions":["People also ask:\n“How much does a Rolex cost?” / “How much is the most expensive Rolex?” / “What are the cheapest Rolex watches?”"],"answer":["The suggested retail price for a large selection of Rolex watches can be found on rolex.com in most countries. For any enquiries about prices for specific models please contact or visit your nearest Official Rolex Retailer."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-can-i-check-the-availability-of-a-watch","_metadata":{"uid":"csa985990329271c6b"},"question":"How can I check the availability of a watch?","other_questions":["People also ask:","“Which Rolex boutique has the watch I am looking for?” / “How can I find out the availability of a specific model in-store at an Official Rolex Retailer?” "],"answer":["Please contact your nearest Official Rolex Retailer. They are best suited to advise you on selecting a Rolex watch. They can provide you with information on the availability of Rolex watches in your region.\n\nAll Rolex watches are assembled by hand with the utmost care to ensure exceptional quality. Such high standards naturally restrict our production capacity and, at times, the demand for our watches outpaces this capacity. Therefore, the availability of certain models may be limited. New Rolex watches are exclusively sold by Official Rolex Retailers, who receive regular deliveries and independently manage the allocation and sales of watches to customers. Official Rolex Retailers can provide information on the availability of Rolex watches."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"what-does-the-rolex-guarantee-cover","_metadata":{"uid":"cs4b7ba347e4c4b40e"},"question":"What does the Rolex guarantee cover?","other_questions":["People also ask:","“What does the Rolex guarantee consist of?” / “How long is the Rolex warranty?” / “Is the Rolex guarantee international?”"],"answer":["Rolex guarantees the proper functioning of its watches for a period of five years from the date of purchase. The Rolex guarantee excludes normal wear-and-tear (notably the wear-and-tear of non-metal bracelets and straps), loss, theft, or damage due to misuse. The substitution of components with, or the addition of, components or accessories not manufactured by Rolex will invalidate the guarantee. The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer; (2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and (3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre. Any work carried out by third parties will render the guarantee null and void."],"button":{"label":"The Rolex guarantee","aria_label":"The Rolex guarantee","href":"/buying-a-rolex/the-rolex-guarantee","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-long-is-the-guarantee-on-a-rolex-watch","_metadata":{"uid":"csdfc137c4e439d155"},"question":"How long is the guarantee on a Rolex watch?","other_questions":["People also ask:","“How long is the guarantee on a Rolex?” / “Are Rolex watches guaranteed for life?” / “How long does a Rolex watch last?”"],"answer":["To ensure the precision and reliability of its timepieces, Rolex submits each watch after assembly to a stringent series of tests. Our confidence in our rigorous quality assurance allows us to provide a five-year international guarantee on all new Rolex watches purchased from one of the brand’s Official Retailers."],"button":{"label":"The Rolex guarantee","aria_label":"The Rolex guarantee","href":"/buying-a-rolex/the-rolex-guarantee","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}}]},{"title":"Caring for your Rolex","_metadata":{"uid":"cs4da140379e540b1f"},"questions":[{"question_id_tch":"how-can-i-look-after-my-rolex","_metadata":{"uid":"csb96f1677ea1988bb"},"question":"How can I look after my Rolex?","other_questions":["People also ask:","“How can I maintain my Rolex watch?” / “How to clean my Rolex” / “How do I wash my Rolex?”"],"answer":["You can help preserve its lustre by cleaning it occasionally with a microfiber cloth. You can also wash the case and bracelet (except leather straps) from time to time using soapy water and a soft brush. After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits. Before cleaning your watch, always ensure that the winding crown is screwed down properly against the case to guarantee waterproofness."],"button":{"label":"Caring for your Rolex","aria_label":"Caring for your Rolex","href":"/watch-care-and-service/caring-for-your-rolex","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"can-a-rolex-be-polished","_metadata":{"uid":"csbd606e12607683a3"},"question":"Can a Rolex be polished?","other_questions":["People also ask:","“Can I polish my Rolex?” / “How can I remove scratches from my Rolex” / “How to polish my Rolex”"],"answer":["Professional polishing of your watch case and bracelet should only be done by an Official Rolex Service Centre."],"button":{"label":"Find an Official Rolex Service Centre","aria_label":"Find an Official Rolex Service Centre","href":"/watch-care-and-service/service-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"do-i-have-to-wind-my-rolex","_metadata":{"uid":"cs91cd50e4a375f8aa"},"question":"Do I have to wind my Rolex?","other_questions":["People also ask:","“How do I wind a Rolex?” / “How long can I keep a Rolex working without wearing it?” / “Why did my Rolex watch stop ticking?”"],"answer":["There is no need to wind a Rolex if it is worn daily. As you move your wrist throughout your day, the Perpetual rotor transfers energy to the watch, providing a constant and stable power source. When you take it off and set it aside it can retain its charge for up to 70 hours, depending on the model. To get it going, simply wind the movement manually by unscrewing the crown to the winding position and turning it clockwise about 20 times. Please remember to screw the crown back down properly against the case in order to guarantee waterproofness."],"button":{"label":"Caring for your Rolex","aria_label":"Caring for your Rolex","href":"/watch-care-and-service/caring-for-your-rolex","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-do-i-set-the-time-on-a-rolex","_metadata":{"uid":"cse586009298230c1b"},"question":"How do I set the time on a Rolex?","other_questions":["People also ask:","“How can I adjust the time on a Rolex” / “How to set the time on a Rolex” / “How do I change the time on my Rolex?”"],"answer":["Rolex watches can be set by unscrewing the crown and pulling it out to the second notch. The seconds hand is stopped, allowing you to set the time. Each model has its own detailed user guide and functions that may vary, please download the appropriate guide."],"button":{"label":"User guides","aria_label":"User guides","href":"/media/user-guides","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-do-i-set-or-use-a-specific-function-on-a-rolex-professional-watch","_metadata":{"uid":"cs0b817f077dbb74f5"},"question":"How do I set or use a specific function on a Rolex Professional watch?","other_questions":["People also ask:","“How can I adjust the time on a Rolex?” / “How to set the time on a Rolex” / “How do I change the time on my Rolex?”"],"answer":["These tool watches are designed to meet specific professional and sporting needs. Functions may vary depending on the model. Learn how to set and use your timepiece’s functions by watching the user guide videos and/or by downloading the corresponding guide."],"button":{"label":"User guides","aria_label":"User guides","href":"/media/user-guides","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"do-rolex-watches-have-batteries","_metadata":{"uid":"csa1641063993dd247"},"question":"Do Rolex watches have batteries?","other_questions":["People also ask:","“Where can I find batteries for my Rolex?” / “Do I need batteries for my Rolex to work?” / “What kind of batteries do Rolex watches use?”"],"answer":["Rolex watches are powered by a Perpetual rotor inside the watch that gently swings as you move your wrist, transferring energy to the mainspring of the watch. If you take your watch off and set it aside it will retain its charge for about two days, depending on the model. To get it going, you simply have to wind the movement manually for it to run normally again."],"button":{"label":"Caring for your Rolex","aria_label":"Caring for your Rolex","href":"/watch-care-and-service/caring-for-your-rolex","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"are-all-rolex-watches-waterproof","_metadata":{"uid":"csf34e4b6d747f8ea5"},"question":"Are all Rolex watches waterproof?","other_questions":["People also ask:","“Can I wear Rolex in the pool?” / “Can I wear Rolex in the shower?” / “Can you wear a Rolex in the ocean?” / “How deep can I dive with a Rolex?”"],"answer":["All Rolex Oyster Perpetual wristwatches are waterproof to depths of at least 100 metres. The Perpetual 1908 is waterproof to a depth of 50 metres. Some Oyster watches can withstand depths of 1,220 or even 3,900 metres. To maintain your watch's waterproofness, the winding crown has to be screwed down tightly to create a hermetic seal. When you reset the time, the date or other functions or wind the watch manually, it is extremely important to ensure that you have screwed down the winding crown until it cannot turn any further. After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits."],"button":{"label":"Tested to Extremes","aria_label":"Tested to Extremes","href":"/watchmaking/excellence-in-the-making","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"can-i-play-sports-with-my-rolex-on","_metadata":{"uid":"cscfd98ab4a235f152"},"question":"Can I play sports with my Rolex on?","other_questions":["People also ask:","“Can I wear my Rolex while I play golf or tennis?” / “Can I go to the gym with my Rolex?”"],"answer":["You can play sports with a Rolex on your wrist as the Rolex Oyster case provides the watch movement with optimal protection against shocks. All Rolex wristwatches are waterproof to depths of at least 100 metres for Oyster Perpetual models, and 50 metres for the Perpetual 1908 watch."],"button":{"label":"Tested to Extremes","aria_label":"Tested to Extremes","href":"/watchmaking/excellence-in-the-making","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"does-a-rolex-resist-to-extreme-conditions-like-snow-or-cold","_metadata":{"uid":"cs1c0abd1e5ad853e4"},"question":"Does a Rolex resist to extreme conditions like snow or cold?","other_questions":["People also ask:","“Can I wear my Rolex skiing?” / “Can I wear my Rolex in the snow?”"],"answer":["Rolex watches have proved themselves from the start in the most extreme conditions imaginable – from the depths of the deepest oceans to the summits of the highest mountains, in the air and on the race track. Moreover, to ensure that all Rolex watches can live up to these high expectations, every single one is tested to extremes before it is allowed to leave the Rolex site."],"button":{"label":"Tested to Extremes","aria_label":"Tested to Extremes","href":"/watchmaking/excellence-in-the-making","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"my-rolex-runs-fast-or-slow,-what-should-i-do","_metadata":{"uid":"csba7e92f4184259e2"},"question":"My Rolex runs fast or slow, what should I do?","other_questions":["People also ask: ","“What can I do if my Rolex watch doesn't tell the right time?” / “Why does my Rolex not keep the accurate time?” / “Why is my Rolex running fast / slow?”"],"answer":["Your Rolex’s “heart” will be influenced by your unique lifestyle and real-life usage. Please contact your nearest Official Rolex Retailer or Service Centre, which will advise you on all the technical aspects of your watch’s functions."],"button":{"label":"Find an Official Rolex Service Centre","aria_label":"Find an Official Rolex Service Centre","href":"/watch-care-and-service/service-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}}]},{"title":"Servicing your Rolex","_metadata":{"uid":"csb7376e841680bc8e"},"questions":[{"question_id_tch":"how-often-do-i-need-to-service-a-rolex","_metadata":{"uid":"csef0c0391b96a4474"},"question":"How often do I need to service a Rolex?","other_questions":["People also ask: ","“Why is servicing important for my Rolex watch?” / “How often should a Rolex watch be serviced?”"],"answer":["To guarantee continued accuracy and waterproofness, Rolex recommends that you periodically return your watch to an Official Rolex Retailer or Service Centre for professional servicing. It is recommended to service your Rolex approximately every 10 years depending on the model and real-life usage."],"button":{"label":"Find an Official Rolex Service Centre","aria_label":"Find an Official Rolex Service Centre","href":"/watch-care-and-service/service-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"where-can-i-have-my-rolex-serviced","_metadata":{"uid":"cs245d11e0a50e00a9"},"question":"Where can I have my Rolex serviced?","other_questions":["People also ask:","“Can Official Rolex Retailers also service my Rolex watch?” / “How to find a Rolex Service Centre” / “Where to Service a Rolex”"],"answer":["The network of Official Rolex Retailers and Service Centres covers more than 100 countries worldwide and draws on the expertise of highly skilled watchmakers, carefully selected and trained by Rolex. Official Rolex Retailers can advise you on all the technical aspects of your watch's functions. Rolex.com lists all Official Rolex Retailers and Service Centres."],"button":{"label":"Find an Official Rolex Service Centre","aria_label":"Find an Official Rolex Service Centre","href":"/watch-care-and-service/service-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"what-does-a-rolex-servicing-consist-of","_metadata":{"uid":"cs6e48783f01f9c7e7"},"question":"What does a Rolex servicing consist of?","other_questions":["People also ask:","“What happens during servicing?” / “What are the steps in servicing a Rolex?” / “What is servicing?”"],"answer":["When your watch is serviced by Rolex, the watch is completely dismantled and all of its components are ultrasonically cleaned. Each individual component is closely examined and those that no longer meet Rolex's functional and aesthetic specifications are replaced with genuine Rolex parts. The movement is carefully lubricated then electronically tested to guarantee its timing accuracy; the case and the metal bracelet are meticulously refinished to restore their lustre. Your Rolex then undergoes a series of rigorous technical tests and checks to guarantee its waterproofness, power reserve and precision. After a complete Rolex service, your watch is covered by a service guarantee."],"button":{"label":"The Rolex Servicing Procedure","aria_label":"The Rolex Servicing Procedure","href":"/watch-care-and-service/the-rolex-servicing-procedure","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-much-does-servicing-a-rolex-cost","_metadata":{"uid":"csd2b72134f9cba4a0"},"question":"How much does servicing a Rolex cost?","other_questions":["People also ask: ","“How much is a Rolex service?” / “How much does a Rolex service cost?”"],"answer":["The cost will depend on the type of servicing required and the state of the watch. Before every service, the condition of your watch will be evaluated by Rolex-certified watchmakers and you will receive an estimate for your approval for the cost of the service procedure. Please contact your Official Rolex Retailer or Service Centre for more details."],"button":{"label":"Find an Official Rolex Service Centre","aria_label":"Find an Official Rolex Service Centre","href":"/watch-care-and-service/service-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-long-does-a-service-take","_metadata":{"uid":"cse9e2807444c6fd88"},"question":"How long does a service take?","other_questions":["People also ask:","“How much time will I have to wait for servicing?” / “When will I get my watch back after servicing?”"],"answer":["A complete overhaul takes a minimum of four to six weeks depending on the condition of your watch. Before carrying out a service, a highly-skilled Rolex-trained watchmaker conducts a thorough diagnostic examination of your watch. After carefully examining the case and bracelet, the watchmaker extensively tests and inspects the movement to determine exactly what service procedures will be necessary to ensure your watch meets Rolex's stringent performance requirements. Please contact your Official Rolex Retailer or Service Centre for more details."],"button":{"label":"The Rolex Servicing Procedure","aria_label":"The Rolex Servicing Procedure","href":"/watch-care-and-service/the-rolex-servicing-procedure","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-can-i-replace-a-lost-rolex-guarantee-card","_metadata":{"uid":"cs097532592949416f"},"question":"How can I replace a lost Rolex guarantee card?","other_questions":["People also ask:","“I lost my guarantee card, what do I do?” / “Can I replace my guarantee card?”"],"answer":["The Rolex guarantee card cannot be re-issued under any circumstances. Please contact the Official Rolex Retailer from which you purchased your Rolex watch for assistance."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-can-i-change-the-name-on-the-guarantee-card","_metadata":{"uid":"cs56959ccb56c8b861"},"question":"How can I change the name on the guarantee card?","other_questions":["People also ask:","“Can a name be changed on a guarantee card?”"],"answer":["The name of the original purchaser cannot be changed under any circumstances. Please contact the Official Rolex Retailer from which you purchased your Rolex watch for assistance."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}},{"question_id_tch":"how-can-i-contact-rolex","_metadata":{"uid":"csea02fc79ac49a0a6"},"question":"How can I contact Rolex?","other_questions":["People also ask:","“How can I find more information on Rolex?” / “Is there an email for Rolex?” / “Is there a phone number for Rolex?”"],"answer":["Our extensive network of Official Rolex Retailers would be happy to answer any questions you may have regarding the watches and the Rolex brand."],"button":{"label":"Find an Official Rolex Retailer","aria_label":"Find an Official Rolex Retailer","href":"/store-locator","external":"","outlink_name":"","download_position_name":"","icon":null,"style":"inline green"}}]}],"tags":[],"title":"component:main-faq","updated_at":"2025-02-17T09:08:34.777Z","updated_by":"blt2fe8ae2e1b331d30","publish_details":{"environment":"blt35069d438bfee3ca","locale":"en-gb","time":"2025-02-17T12:08:54.430Z","user":"blt077370954ea8f5e4"},"key":"blt984dfe924a5517e9-1"}],"_metadata":{"uid":"cs17b76c6f8145b614"}}}],"publish_details":{"environment":"blt35069d438bfee3ca","locale":"en-gb","time":"2024-04-29T15:06:03.706Z","user":"blt0640449efe89a271"},"_embedded_items":{}}],"_metadata":{"uid":"csdf62a4f3c10102ca"}}}],"controlslayout":false,"created_at":"2023-02-09T15:50:17.703Z","created_by":"blt76cb5f5e71eb6932","meta":{"title":"Caring for your Rolex - Frequently Asked Questions | Rolex®","description":"Explore Rolex's FAQs on rolex.com to discover how to buy a Rolex, locate an Official Rolex Retailer and care for or service your watch.","title_og":"Caring for your Rolex - Frequently Asked Questions | Rolex®","description_og":"Explore Rolex's FAQs on rolex.com to 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eg9upp20"><svg viewBox="0 0 15 15"><path d="M7.5,0.5c-3,0-5.4,2.4-5.4,5.4c0,1.1,0.7,2.6,1.7,4c1.7,2.3,3.7,4.6,3.7,4.6s2-2.4,3.7-4.6 c0.9-1.4,1.7-2.9,1.7-4C12.9,2.9,10.5,0.5,7.5,0.5z M7.5,8.4C6.1,8.4,5,7.2,5,5.9c0-1.4,1.1-2.5,2.5-2.5S10,4.5,10,5.9 S8.9,8.4,7.5,8.4z"></path></svg><span><span>Store locator</span></span></a></div></li><li><div class="css-j2vxi2 css-vetbs0 ea31a6i6"><style data-emotion="css 15cq8qb">.css-15cq8qb .text{font-size:clamp(0.75rem, 0.625rem + 0.3125vw, 1rem);line-height:1.375;font-weight:400;-webkit-text-decoration:none;text-decoration:none;}.css-15cq8qb .text >span{display:none;}@media (min-width: 48rem){.css-15cq8qb .text >span{display:inline;}}</style><div class="css-15cq8qb ea31a6i3"><style data-emotion="css sryjtv">.css-sryjtv{all:unset;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;grid-area:1/1;display:grid;position:relative;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;grid-template-columns:minmax(15px, auto) 1fr;padding:var(--touch-padding);right:calc(-1 * var(--touch-padding));color:rgb(var(--pure-white));-webkit-transition:opacity 300ms;transition:opacity 300ms;will-change:opacity;z-index:1;opacity:1;pointer-events:auto;}@media (min-width: 90rem){.css-sryjtv{grid-gap:1ex;}}[dir="rtl"] .css-sryjtv{left:calc(-1 * var(--touch-padding));right:auto;}.css-sryjtv >span{-webkit-transition:color 300ms;transition:color 300ms;will-change:color;}.css-sryjtv >div>svg{-webkit-transition:fill 300ms;transition:fill 300ms;will-change:fill;}@media (hover: hover){.css-sryjtv:hover >span{color:rgb(var(--ocean-green));}.css-sryjtv:hover div div:last-child>svg{opacity:1;}}.css-sryjtv[disabled]{cursor:default;pointer-events:none;}.css-sryjtv>span{font-size:clamp(0.75rem, 0.625rem + 0.3125vw, 1rem);line-height:1.375;font-weight:400;}.css-sryjtv>span>span{font-size:0%;opacity:0;white-space:nowrap;-webkit-transition:font-size 100ms,opacity 300ms;transition:font-size 100ms,opacity 300ms;}@media (min-width: 90rem){.css-sryjtv>span>span{font-size:min(var(--m, 0) * 100%, 100%);opacity:min(var(--m, 0), 1);}}.css-100goel .css-sryjtv{opacity:0;pointer-events:none;}</style><a type="a" class="css-sryjtv ea31a6i4" href="/wishlist" aria-hidden="false" tabindex="0" style="--m:0"><style data-emotion="css 4s3dd2">.css-4s3dd2{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;position:relative;}.css-4s3dd2 div>svg{fill:rgb(var(--pure-white));}.css-4s3dd2 div:last-child>svg{fill:rgb(var(--ocean-green));opacity:0;-webkit-transition:opacity 300ms;transition:opacity 300ms;}</style><div class="css-4s3dd2 ea31a6i1"><style data-emotion="css 1pyw7yg">.css-1pyw7yg{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;position:absolute;top:-0.625rem;z-index:100;}.css-1pyw7yg >div{position:absolute;top:-0.625rem;right:-0.625rem;width:1.1rem;height:1.1rem;border-radius:50%;z-index:100;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;font-weight:700;font-size:10px;background-color:rgb(50 144 102);}[dir="rtl"] .css-1pyw7yg >div{right:auto;left:-0.625rem;}</style><div class="css-1pyw7yg ea31a6i0"><style data-emotion="css 1dm2p4l">.css-1dm2p4l{fill:currentColor;pointer-events:none;}.css-1dm2p4l.rtl:dir(rtl){-webkit-transform:scaleX(-1);-moz-transform:scaleX(-1);-ms-transform:scaleX(-1);transform:scaleX(-1);}</style><svg class="css-1dm2p4l e10fsun60" height="18" width="18" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="m7.5 14.8-6.2-6.2c-1.7-1.7-1.7-4.5 0-6.2.8-.8 1.9-1.3 3.1-1.3 1.2 0 2.2.5 3.1 1.3v.1c.8-.8 1.9-1.3 3.1-1.3s2.2.5 3.1 1.3c1.7 1.7 1.7 4.5 0 6.2zm-3.1-11.6c-.6 0-1.2.2-1.6.7-.9.9-.9 2.4 0 3.3l4.7 4.8 4.7-4.8c.9-.9.9-2.4 0-3.3-.8-.9-2.4-.9-3.2 0l-1.5 1.5-1.5-1.5c-.4-.5-1-.7-1.6-.7z"></path></svg></div><div class="css-1pyw7yg ea31a6i0"><svg class="css-1dm2p4l e10fsun60" height="18" width="18" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="m7.5 14.8-6.2-6.2c-1.7-1.7-1.7-4.5 0-6.2.8-.8 1.9-1.3 3.1-1.3 1.2 0 2.2.5 3.1 1.3v.1c.8-.8 1.9-1.3 3.1-1.3s2.2.5 3.1 1.3c1.7 1.7 1.7 4.5 0 6.2zm-3.1-11.6c-.6 0-1.2.2-1.6.7-.9.9-.9 2.4 0 3.3l4.7 4.8 4.7-4.8c.9-.9.9-2.4 0-3.3-.8-.9-2.4-.9-3.2 0l-1.5 1.5-1.5-1.5c-.4-.5-1-.7-1.6-.7z"></path></svg></div></div><span class="text"><span>Favourites</span></span></a><div aria-live="polite"><div style="visibility:hidden"></div></div></div></div></li></ul><style data-emotion="css 1in11le">.css-1in11le{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;grid-column:span 2/-2;grid-row:1;justify-self:end;}.css-1in11le:lang(id){grid-column:-3;}</style><div class="css-1in11le e1muxj6l0" style="opacity:0;visibility:hidden"><style data-emotion="css 1pryjs8">.css-1pryjs8{background-color:transparent;border:none;color:inherit;font:inherit;line-height:normal;padding:0;-webkit-text-decoration:none;text-decoration:none;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;-webkit-user-select:none;font-size:clamp(0.75rem, 0.625rem + 0.3125vw, 1rem);line-height:1.375;font-weight:400;color:rgb(var(--pure-white));display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;opacity:1;-webkit-transition:color 300ms,fill 300ms;transition:color 300ms,fill 300ms;}.css-1pryjs8:is(a, button):not(:disabled){cursor:pointer;}.css-1pryjs8 *{pointer-events:none;}.css-1pryjs8 svg{-webkit-margin-end:0.5rem;margin-inline-end:0.5rem;}@media (hover: hover){.css-1pryjs8:hover{color:rgb(var(--ocean-green));}}</style><button aria-describedby="changeLanguage" class="css-1pryjs8 e1muxj6l1"><svg class="css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M14.47,8.4c-.07-.72-.14-1-.65-.72s-1.44.61-1.91-1a2.54,2.54,0,0,1,.29-1.75c.15-.34.42-.91.84-.95s.77.25,1,0h0c-.13-.24-.26-.46-.4-.68l-.09-.06s-1.39-.42-1.42.22.21.74-.43.57-.18-.57,0-.61.07-.21,0-.3-.27-.22-.24-.39a2,2,0,0,1,.19-.42c0-.11.17-.32.11-.44s-.54-.41-.7,0-.45-.36-.54-.49h0A.64.64,0,0,1,10.5,1a.53.53,0,0,1,.17-.31A6.92,6.92,0,0,0,5.87.25C5.76.4,5.65.6,5.76.68A1.08,1.08,0,0,0,6,.83c.15.07.48.17.52.34s-.2.32-.82.44S6,2.76,6.22,2.76s.43-.82.6-.84h0a1.5,1.5,0,0,1,1,.51c.36.36.31,1.15-.1.93s-1.44.41-1.61.77a1.85,1.85,0,0,1-.35.48c-.14.13-.27.26-.4.4s0,.31,0,.44,0,.24-.11.29-.26-.13-.29-.24S4.5,5,4.07,5.31s0,1.37.36,2,1.49.51,2,.53a1.53,1.53,0,0,1,1.15.6c.17.27.7,0,.8.29s.34.65,1.15.79,1.06.7.51,1.37-1,1.21-1.18,1.42a2.14,2.14,0,0,1-.58.5,5.74,5.74,0,0,1-.66.43.82.82,0,0,0-.43.41,2.94,2.94,0,0,0-.13.67v.1a3.88,3.88,0,0,1-.65-2.88l-.07,0h0A2.88,2.88,0,0,1,5.17,10.4a2.7,2.7,0,0,1-.29-.62A1.31,1.31,0,0,1,5,8.87c0-.13.12-.26.18-.38s.26-.37,0-.45S4.9,8,4.75,8,4.24,7.53,4,7.32a5.32,5.32,0,0,0-.7-.64A2,2,0,0,1,2.5,5.42a5.4,5.4,0,0,1,.14-1.55,2.61,2.61,0,0,1,.48-1.32A5.48,5.48,0,0,1,3.68,2a1.43,1.43,0,0,0,.61-1,1.1,1.1,0,0,1,0-.18h0A7.54,7.54,0,0,0,.52,7.5,7.36,7.36,0,0,0,7.73,15a7.17,7.17,0,0,0,6.51-4.28.55.55,0,0,1,0-.18c0-.45.15-.9.19-1.35a3.48,3.48,0,0,0,0-.79Z"></path></svg>English<div style="border:0;clip:rect(0 0 0 0);clip-path:inset(50%);height:1px;margin:-1px;overflow:hidden;padding:0;position:absolute;width:1px;white-space:nowrap"><span id="changeLanguage">Change language</span></div></button></div></div><div aria-label="Main navigation" role="dialog" aria-modal="true"><style data-emotion="css y5v0cr">.css-y5v0cr{position:absolute;bottom:0;z-index:1;width:100%;padding-block-start:var(--1jcdkgd);height:calc(var(--vh100) - var(--1jcdkgd));overflow-x:hidden;overflow-y:auto;scrollbar-width:none;-webkit-transform:translateY(calc(var(--y) - var(--1jcdkgd)));-moz-transform:translateY(calc(var(--y) - var(--1jcdkgd)));-ms-transform:translateY(calc(var(--y) - var(--1jcdkgd)));transform:translateY(calc(var(--y) - var(--1jcdkgd)));background:linear-gradient(90deg, #0b3e27, #197149);}@media (min-width: 48rem){.css-y5v0cr{height:auto;max-height:100vh;}}.css-y5v0cr::-webkit-scrollbar{display:none;}.css-y5v0cr label{cursor:pointer;}</style><nav class="css-y5v0cr e1xjmde0" style="--y:0;visibility:hidden"><style data-emotion="css 1n7fbbk">.css-1n7fbbk{display:grid;grid-template-rows:calc(100% - 4rem) 4rem;height:100%;}</style><div class="css-1n7fbbk e1xjmde1"><style data-emotion="css pzp5ru">.css-pzp5ru{display:block;box-sizing:border-box;grid-area:1/1/3/1;width:var(--vw100, 100vw);display:grid;-webkit-column-gap:var(--grid-gap);column-gap:var(--grid-gap);grid-template-columns:[doc-start] calc(var(--outer-margin) - var(--grid-gap)) [main-start] repeat(var(--grid-col-num), [col] minmax(0, 1fr)) [col main-end] calc(var(--outer-margin) - var(--grid-gap)) [doc-end];padding-block-start:2rem;-webkit-transition:visibility 360ms;transition:visibility 360ms;}@media (min-width: 48rem){.css-pzp5ru{padding-block:3.75rem 2rem;grid-area:1/1;}}</style><div class="css-pzp5ru e5cb30v3" style="opacity:0;pointer-events:none"><style data-emotion="css d6smw1">.css-d6smw1{grid-column:main;grid-row:1/1;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;-webkit-box-pack:start;-ms-flex-pack:start;-webkit-justify-content:start;justify-content:start;z-index:1;}@media (min-width: 48rem){.css-d6smw1{grid-column:main-start/span 4;}}@media (min-width: 64.0625rem){.css-d6smw1{grid-column:main-start/span 3;}}.css-d6smw1 li:last-of-type a{padding-block-end:0;}.css-d6smw1:lang(ja){word-break:keep-all;}</style><ul class="css-d6smw1 e5cb30v0"><li><style data-emotion="css 1i9nh1d">.css-1i9nh1d{all:unset;cursor:pointer;font-weight:700;color:rgb(var(--pure-white));display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;margin-block-end:0.75rem;font-weight:700;font-size:clamp(1.375rem, 1.25rem + 0.3125vw, 1.625rem);line-height:1.31;-webkit-transition:color 300ms;transition:color 300ms;}.css-1i9nh1d.akpd7pt{margin-block-end:2rem;}.css-1i9nh1d.a1s6pzrs{font-size:clamp(1rem, 0.9375rem + 0.1563vw, 1.125rem);line-height:1.375;font-weight:400;}.css-1i9nh1d:lang(ar),.css-1i9nh1d:lang(fa),.css-1i9nh1d:lang(he),.css-1i9nh1d:lang(hi),.css-1i9nh1d:lang(ja),.css-1i9nh1d:lang(ko),.css-1i9nh1d:lang(th),.css-1i9nh1d:lang(vi),.css-1i9nh1d:lang(zh-hant),.css-1i9nh1d:lang(zh-hans){line-height:1.143;}.css-1i9nh1d.css-q4zzq7{color:rgb(var(--pure-white));}@media (min-width: 48rem){.css-1i9nh1d.akpd7pt{margin-block-end:2.625rem;}}.css-1i9nh1d.current{color:rgb(var(--ocean-green) / 1);}@media (hover: hover){.css-1i9nh1d:hover{color:rgb(var(--ocean-green) / 1);}}.css-1i9nh1d svg{-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;-webkit-margin-start:0.5rem;margin-inline-start:0.5rem;}</style><button class="css-1i9nh1d e5cb30v1">Rolex watches<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></button></li><li><style data-emotion="css 1mn5p63">.css-1mn5p63{all:unset;cursor:pointer;font-weight:700;color:rgb(var(--pure-white));display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;margin-block-end:0.75rem;font-weight:700;font-size:clamp(1.375rem, 1.25rem + 0.3125vw, 1.625rem);line-height:1.31;-webkit-transition:color 300ms;transition:color 300ms;}.css-1mn5p63.akpd7pt{margin-block-end:2rem;}.css-1mn5p63.a1s6pzrs{font-size:clamp(1rem, 0.9375rem + 0.1563vw, 1.125rem);line-height:1.375;font-weight:400;}.css-1mn5p63:lang(ar),.css-1mn5p63:lang(fa),.css-1mn5p63:lang(he),.css-1mn5p63:lang(hi),.css-1mn5p63:lang(ja),.css-1mn5p63:lang(ko),.css-1mn5p63:lang(th),.css-1mn5p63:lang(vi),.css-1mn5p63:lang(zh-hant),.css-1mn5p63:lang(zh-hans){line-height:1.143;}.css-1mn5p63.css-q4zzq7{color:rgb(var(--pure-white));}@media (min-width: 48rem){.css-1mn5p63.akpd7pt{margin-block-end:2.625rem;}}.css-1mn5p63.current{color:rgb(var(--ocean-green) / 1);}@media (hover: hover){.css-1mn5p63:hover{color:rgb(var(--ocean-green) / 1);}}</style><a href="/watchmaking/excellence-in-the-making" class="akpd7pt css-1mn5p63 e5cb30v2">Watchmaking</a></li><li><a href="/about-rolex" class="akpd7pt css-1mn5p63 e5cb30v2">About Rolex</a></li><li><a href="/rolex-family" class="css-1mn5p63 e5cb30v2">The Rolex family</a></li><li><a href="/rolex-and-sports" class="css-1mn5p63 e5cb30v2">Rolex and sports</a></li><li><a href="/perpetual-initiatives" class="akpd7pt css-1mn5p63 e5cb30v2">Perpetual Initiatives</a></li><li><a href="/buying-a-rolex" class="css-1mn5p63 e5cb30v2">Buying a Rolex</a></li><li><a href="/watch-care-and-service" class="akpd7pt css-1mn5p63 e5cb30v2">Care and servicing</a></li><li><a href="/watches/find-rolex" class="a1s6pzrs css-1mn5p63 e5cb30v2">Find your Rolex</a></li><li><a href="/watches/configure" class="a1s6pzrs css-1mn5p63 e5cb30v2">Configure your watch</a></li><li><a href="/store-locator" class="akpd7pt a1s6pzrs css-1mn5p63 e5cb30v2">Store locator</a></li></ul></div></div></nav></div><style data-emotion="css 7ckfxe">.css-7ckfxe{--fx:400ms;--t:max(var(--m01pmm, 0), var(--o7oai2, 0));--delay:calc((1 - var(--t, 0)) * 600ms);position:absolute;bottom:0;z-index:1;width:100%;padding-block-start:var(--1jcdkgd);width:var(--vw100, 100vw);display:grid;-webkit-column-gap:var(--grid-gap);column-gap:var(--grid-gap);grid-template-columns:[doc-start] calc(var(--outer-margin) - var(--grid-gap)) [main-start] repeat(var(--grid-col-num), [col] 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https://media.rolex.com/image/upload/q_auto:best/f_auto/c_limit,w_800/v1708383273/rolexcom/navigation/rolex-retailers/watch-care-and-service/rolex-retailers-service-center-locator-navigation-sav-barcelona-tousrolexboutique-2019gv-1124 800w, https://media.rolex.com/image/upload/q_auto:best/f_auto/c_limit,w_1200/v1708383273/rolexcom/navigation/rolex-retailers/watch-care-and-service/rolex-retailers-service-center-locator-navigation-sav-barcelona-tousrolexboutique-2019gv-1124 1200w, https://media.rolex.com/image/upload/q_auto:best/f_auto/c_limit,w_1600/v1708383273/rolexcom/navigation/rolex-retailers/watch-care-and-service/rolex-retailers-service-center-locator-navigation-sav-barcelona-tousrolexboutique-2019gv-1124 1600w, https://media.rolex.com/image/upload/q_auto:best/f_auto/c_limit,w_1920/v1708383273/rolexcom/navigation/rolex-retailers/watch-care-and-service/rolex-retailers-service-center-locator-navigation-sav-barcelona-tousrolexboutique-2019gv-1124 1920w, https://media.rolex.com/image/upload/q_auto:best/f_auto/c_limit,w_2440/v1708383273/rolexcom/navigation/rolex-retailers/watch-care-and-service/rolex-retailers-service-center-locator-navigation-sav-barcelona-tousrolexboutique-2019gv-1124 2440w, https://media.rolex.com/image/upload/q_auto:best/f_auto/c_limit,w_3200/v1708383273/rolexcom/navigation/rolex-retailers/watch-care-and-service/rolex-retailers-service-center-locator-navigation-sav-barcelona-tousrolexboutique-2019gv-1124 3200w, https://media.rolex.com/image/upload/q_auto:best/f_auto/c_limit,w_3840/v1708383273/rolexcom/navigation/rolex-retailers/watch-care-and-service/rolex-retailers-service-center-locator-navigation-sav-barcelona-tousrolexboutique-2019gv-1124 3840w" width="840" height="560" sizes="(min-width: 48rem) 28vw, 70vw" decoding="async"/> </div><style data-emotion="css f9acdu">.css-f9acdu{display:grid;grid-template-rows:repeat(2, min-content);color:white;width:calc(100% - 20px);margin-block-start:15px;}.css-f9acdu>span.title{font-size:clamp(1rem, 0.9375rem + 0.1563vw, 1.125rem);line-height:1.375;font-weight:700;grid-row-start:2;}.css-f9acdu>span.kicker,.css-f9acdu>span.subtitle{font-family:var(--secondary-font-family);letter-spacing:var(--secondary-letter-spacing);text-transform:var(--secondary-text-transform);font-weight:400;--surtitle45-font-size:clamp(0.5625rem, 0.5000rem + 0.1563vw, 0.6875rem);font-size:var(--surtitle45-font-size);line-height:1.42;grid-row-start:1;}.css-f9acdu>span.kicker:lang(ja),.css-f9acdu>span.subtitle:lang(ja){font-size:calc(var(--surtitle45-font-size) * 1.4);}</style><figcaption id="imageCaption0" class="css-f9acdu eueug860"><span class="kicker">Worldwide Official Retailers</span><span class="title">Service centre locator</span></figcaption></figure></a></li><li class="css-h1qgrs e5ficnj4" style="opacity:0"><a class="false css-dz1smq eueug864" aria-current="false" href="/watch-care-and-service/our-servicing-philosophy" 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srcSet="https://media.rolex.com/image/upload/q_auto:best/f_auto/c_limit,w_240/v1708383178/rolexcom/rolex-retailers/navigation/rolex-retailers-rolex-faq-navigation-m126334-0001-1701ac-009 240w, https://media.rolex.com/image/upload/q_auto:best/f_auto/c_limit,w_320/v1708383178/rolexcom/rolex-retailers/navigation/rolex-retailers-rolex-faq-navigation-m126334-0001-1701ac-009 320w, https://media.rolex.com/image/upload/q_auto:best/f_auto/c_limit,w_640/v1708383178/rolexcom/rolex-retailers/navigation/rolex-retailers-rolex-faq-navigation-m126334-0001-1701ac-009 640w, https://media.rolex.com/image/upload/q_auto:best/f_auto/c_limit,w_800/v1708383178/rolexcom/rolex-retailers/navigation/rolex-retailers-rolex-faq-navigation-m126334-0001-1701ac-009 800w, https://media.rolex.com/image/upload/q_auto:best/f_auto/c_limit,w_1200/v1708383178/rolexcom/rolex-retailers/navigation/rolex-retailers-rolex-faq-navigation-m126334-0001-1701ac-009 1200w, 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decoding="async"/> </div><figcaption id="imageCaption4" class="css-f9acdu eueug860"><span class="kicker">Rolex services</span><span class="title">FAQs</span></figcaption></figure></a></li></ul><button aria-label="Next" tabindex="-1" class="css-1m26smu e1uener30"><svg class="css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M3.5,13.1l5.8-5.6L3.5,1.9l2-1.9l7.9,7.5L5.5,15L3.5,13.1z"></path></svg></button></nav></div></div><!--/$--></nav></header><style data-emotion="css w4ehcy">.css-w4ehcy{position:fixed;z-index:calc(var(--z-top, 1000) - 2);left:0;top:0;right:0;bottom:0;opacity:calc(1 * var(--1jzt2wy));background:rgb(0 0 0 / calc(0 + 0.8 * var(--1jzt2wy)));-webkit-transition:background-color 300ms,opacity 300ms;transition:background-color 300ms,opacity 300ms;}@supports (backdrop-filter: blur(1px)) OR (-webkit-backdrop-filter: blur(1px)){@media (min-width: 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-50%);width:100%;z-index:-1;}</style><header class="page-title-block padding-top-m-pos css-1en3cqk e176lxx40"><h1>Frequently asked questions</h1></header><!--/$--><!--$--><!--$--><style data-emotion="css 1mw1x0u">.css-1mw1x0u{opacity:0;-webkit-transition:opacity 0.5s ease-in-out;transition:opacity 0.5s ease-in-out;will-change:opacity;}</style><section class="css-1mw1x0u eu6wex75"><style data-emotion="css wrwsxu">.css-wrwsxu{width:var(--vw100, 100vw);display:grid;-webkit-column-gap:var(--grid-gap);column-gap:var(--grid-gap);grid-template-columns:[doc-start] calc(var(--outer-margin) - var(--grid-gap)) [main-start] repeat(var(--grid-col-num), [col] minmax(0, 1fr)) [col main-end] calc(var(--outer-margin) - var(--grid-gap)) [doc-end];padding-block-end:100px;}</style><div class="css-wrwsxu eu6wex74"><style data-emotion="css 1o3rzdp">.css-1o3rzdp{grid-column:col 1/col -1;margin-block-start:0rem;}@media (min-width: 48rem){.css-1o3rzdp{margin-block-start:3.75rem;}}</style><div class="css-1o3rzdp eu6wex72"><style data-emotion="css uq8mm3">.css-uq8mm3{padding-block-start:6.25rem;padding-block-end:3.125rem;font-weight:700;font-size:clamp(2.25rem, 1.1875rem + 2.6563vw, 4.375rem);line-height:1.18;background:-webkit-linear-gradient(left, rgb(var(--gradient-green-from)) 0%, rgb(var(--gradient-green-to)) 100%);-webkit-background-clip:text;background-clip:text;-webkit-background-clip:text;-webkit-text-fill-color:transparent;}.css-uq8mm3.first{padding-block-start:3.75rem;}.css-uq8mm3:lang(th){line-height:1.25;}@media (min-width: 48rem){.css-uq8mm3{line-height:1;padding-bottom:0.45rem;}.css-uq8mm3:lang(ar),.css-uq8mm3:lang(fa),.css-uq8mm3:lang(he),.css-uq8mm3:lang(hi),.css-uq8mm3:lang(ja),.css-uq8mm3:lang(ko),.css-uq8mm3:lang(vi),.css-uq8mm3:lang(zh-hant),.css-uq8mm3:lang(zh-hans){line-height:1.143;}.css-uq8mm3:lang(th){line-height:1.25;}}@media (min-width: 48rem){.css-uq8mm3{padding-block-end:5rem;}.css-uq8mm3.first{padding-block-start:6.25rem;}}</style><h2 class="first css-uq8mm3 eu6wex71">Buying a Rolex</h2><ul class="css-0 eu6wex70"><style data-emotion="css 1be1c7i">.css-1be1c7i{list-style:none;border-bottom:solid 1.5px rgb(var(--alternate-grey));padding-block:1rem;}@media (min-width: 48rem){.css-1be1c7i{padding-block:0;}}</style><li class="css-1be1c7i epyk5hx8"><style data-emotion="css ix1t0d">.css-ix1t0d{font-weight:700;font-size:clamp(1.375rem, 1.25rem + 0.3125vw, 1.625rem);line-height:1.31;}.css-ix1t0d button{all:unset;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;cursor:pointer;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;gap:1rem;-webkit-transition:color 0.3s;transition:color 0.3s;width:100%;}@media (min-width: 48rem){.css-ix1t0d button{height:4.375rem;}}@media (hover: hover){.css-ix1t0d button:hover{color:rgb(var(--green));}}.css-ix1t0d button span{-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;}</style><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":R6jatad9:id" aria-expanded="false" aria-controls=":R6jatad9:">Where can I purchase a Rolex watch?<style data-emotion="css plfq1t">.css-plfq1t{--iconSize:12px;--iconStrokeWidth:2px;height:var(--iconSize);position:relative;width:var(--iconSize);}.css-plfq1t::before,.css-plfq1t::after{background:currentColor;content:"";display:block;height:var(--iconStrokeWidth);left:0;position:absolute;right:0;top:50%;-webkit-transition:-webkit-transform 0.6s;transition:transform 0.6s;will-change:transform;}html.prefers-reduced-motion .css-plfq1t::before,html.prefers-reduced-motion .css-plfq1t::after{-webkit-transition:none;transition:none;}.css-160voq8 .css-plfq1t::after{-webkit-transform:rotate(90deg);-moz-transform:rotate(90deg);-ms-transform:rotate(90deg);transform:rotate(90deg);}.no-js .css-plfq1t{display:none;}</style><span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><style data-emotion="css 1qbpb17">.css-1qbpb17{overflow:hidden;will-change:height,opacity,transform;}.css-1qbpb17::before,.css-1qbpb17::after{-webkit-column-span:all;column-span:all;content:"";display:block;}.css-1qbpb17::before{height:1.5rem;}@media (min-width: 48rem){.css-1qbpb17::before{height:2rem;}}.css-1qbpb17::after{height:3rem;}@media (min-width: 48rem){.css-1qbpb17::after{height:4rem;}}.css-1qbpb17[hidden]{display:block;}.css-1qbpb17 li{-webkit-padding-end:0;padding-inline-end:0;break-inside:avoid;-webkit-padding-end:calc(var(--grid-gap) * 2);padding-inline-end:calc(var(--grid-gap) * 2);box-sizing:border-box;display:inline-block;width:100%;}.css-1qbpb17 li:not(:last-of-type){margin-block-end:1rem;}.css-1qbpb17 h5{font-size:clamp(1.125rem, 1.0625rem + 0.1563vw, 1.25rem);line-height:1.6;font-weight:700;}.css-1qbpb17 p{font-size:clamp(1.125rem, 1.0625rem + 0.1563vw, 1.25rem);line-height:1.6;-webkit-hyphens:auto;-moz-hyphens:auto;-ms-hyphens:auto;hyphens:auto;}@media (min-width: 48rem){.css-1qbpb17{-webkit-padding-end:calc(var(--grid-col-unit) + var(--grid-gap));padding-inline-end:calc(var(--grid-col-unit) + var(--grid-gap));}}</style><ul aria-labelledby=":R6jatad9:id" hidden="" id=":R6jatad9:" role="region" class="css-1qbpb17 epyk5hx5"><style data-emotion="css 1w168wy">.css-1w168wy{list-style:none;position:relative;overflow-y:hidden;will-change:height;-webkit-transition:height 0.5s ease-in-out;transition:height 0.5s ease-in-out;}.css-1w168wy >h4,.css-1w168wy >p,.css-1w168wy >a{will-change:opacity transform;opacity:1;-webkit-transform:translateY(0px);-moz-transform:translateY(0px);-ms-transform:translateY(0px);transform:translateY(0px);}.css-1w168wy svg{will-change:transform;transform-origin:center center;-webkit-transition:-webkit-transform 0.4s ease-in-out;transition:transform 0.4s ease-in-out;}.css-1w168wy.wrapped>h4,.css-1w168wy.wrapped>p,.css-1w168wy.wrapped>a{opacity:0;-webkit-transform:translateY(20px);-moz-transform:translateY(20px);-ms-transform:translateY(20px);transform:translateY(20px);-webkit-transition:opacity 0.2s ease-in-out,-webkit-transform 0.2s ease-in-out;transition:opacity 0.2s ease-in-out,transform 0.2s ease-in-out;}.css-1w168wy .chevron{right:0;}[dir="rtl"] .css-1w168wy .chevron{right:unset;left:0;}</style><li class="css-1w168wy epyk5hx4"><div id=":R6jatad9::R6jatad9:"><style data-emotion="css szlgh3">.css-szlgh3{padding-block-end:0rem;font-size:clamp(1.125rem, 1.0625rem + 0.1563vw, 1.25rem);line-height:1.6;font-weight:700;}@media (min-width: 48rem){.css-szlgh3{padding-block-end:0.1875rem;}}</style><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“Where to buy a Rolex?” / “Who sells Rolex watches?” / “How to find the nearest Rolex retailer”</div></h4><style data-emotion="css 75wrlg">.css-75wrlg{font-size:clamp(1.125rem, 1.0625rem + 0.1563vw, 1.25rem);line-height:1.6;}.css-75wrlg >p{margin-block:1.875rem;}</style><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>New and genuine Rolex watches are exclusively sold by Official Rolex Retailers, who warrant the authenticity of your Rolex and ensure its international five-year guarantee. The network of Official Rolex Retailers covers more than 100 countries worldwide.</p></div><style data-emotion="css xthav2">.css-xthav2{padding-block-end:3.125rem;}</style><div aria-hidden="true" class="css-xthav2 epyk5hx0"><style data-emotion="css 1pdn80j">.css-1pdn80j.text{background-color:transparent;border:none;color:inherit;font:inherit;line-height:normal;padding:0;-webkit-text-decoration:none;text-decoration:none;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;-webkit-user-select:none;font-weight:700;--gap:0.5rem;--height:var(--btn-height);--padding:1.875rem;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;box-sizing:border-box;color:var(--text, 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svg{margin-bottom:-1px;margin-inline:var(--gap)!important;}.css-1pdn80j.green{--text:rgb(var(--green));}@media (hover: hover){.css-1pdn80j.green:hover{--text:rgb(var(--light-black));}}.dark-theme .css-1pdn80j.green{--text:inherit;}@media (hover: hover){.dark-theme .css-1pdn80j.green:hover{--text:rgb(var(--grey));}}.css-1pdn80j.opaque-green{--container:linear-gradient(45deg, rgb(var(--gradient-green-from)), rgb(var(--gradient-green-to)));--text:rgb(var(--pure-white));}@media (hover: hover){a:hover>.css-1pdn80j.opaque-green,.css-1pdn80j.opaque-green:hover{--container:linear-gradient(45deg, rgb(var(--gradient-dark-green-from)), rgb(var(--gradient-dark-green-to)));--text:rgb(var(--pure-white));}}.css-1pdn80j.opaque-white{--container:linear-gradient(45deg, rgb(var(--light-grey)), rgb(var(--pure-white)));--text:rgb(var(--light-black));}@media (hover: hover){.css-1pdn80j.opaque-white:hover{--container:linear-gradient(45deg, rgb(var(--light-grey) / 0.5), rgb(var(--pure-white) / 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.css-1pdn80j.translucent-light{--container:rgb(var(--grey) / 0.3);--text:rgb(var(--pure-white));}@media (hover: hover){.css-1pdn80j.translucent-light.dark-theme:hover,.dark-theme .css-1pdn80j.translucent-light:hover{--container:rgb(84 84 84 / 0.5);--text:rgb(var(--pure-white));}}.css-1pdn80j.small{font-size:clamp(0.75rem, 0.625rem + 0.3125vw, 1rem);line-height:1.375;padding-inline:1.5625rem;}.css-1pdn80j.smallnormal{font-size:clamp(0.75rem, 0.625rem + 0.3125vw, 1rem);line-height:1.375;font-weight:400;}</style><a href="/store-locator" tabindex="-1" aria-hidden="true" aria-label="Find an Official Rolex Retailer" class="inline green reverseIcon css-1pdn80j eob9b3y0">Find an Official Rolex Retailer<style data-emotion="css 1dm2p4l">.css-1dm2p4l{fill:currentColor;pointer-events:none;}.css-1dm2p4l.rtl:dir(rtl){-webkit-transform:scaleX(-1);-moz-transform:scaleX(-1);-ms-transform:scaleX(-1);transform:scaleX(-1);}</style><svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rajatad9:id" aria-expanded="false" aria-controls=":Rajatad9:">How can I ensure the authenticity of a Rolex watch?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rajatad9:id" hidden="" id=":Rajatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rajatad9::Rajatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“How to authenticate a Rolex?” / “How to know if a Rolex is real?” / “How to spot a fake Rolex?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>Rolex watches should be only purchased from Official Rolex Retailers, who are authorized to sell and maintain Rolex watches. With the necessary skill, training, know-how and special equipment on site, they guarantee the authenticity of each and every part of your Rolex, and can ensure its reliability over time.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/buying-a-rolex" tabindex="-1" aria-hidden="true" aria-label="Buying a Rolex" class="inline green reverseIcon css-1pdn80j eob9b3y0">Buying a Rolex<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rejatad9:id" aria-expanded="false" aria-controls=":Rejatad9:">How to identify an Official Rolex Retailer?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rejatad9:id" hidden="" id=":Rejatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rejatad9::Rejatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“How can I tell if a Rolex retailer is genuine?” / “Where is the best place to buy a Rolex?” / “Where can I find an Official Rolex Retailer?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>The Official Rolex plaque, displayed in-store or on the retailer website establishes the authenticity of an Official Rolex Retailer. Rolex.com lists all Official Rolex Retailers and Service Centres.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/store-locator" tabindex="-1" aria-hidden="true" aria-label="Find an Official Rolex Retailer" class="inline green reverseIcon css-1pdn80j eob9b3y0">Find an Official Rolex Retailer<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rijatad9:id" aria-expanded="false" aria-controls=":Rijatad9:">Where can I find the price of a Rolex watch?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rijatad9:id" hidden="" id=":Rijatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rijatad9::Rijatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask: “How much does a Rolex cost?” / “How much is the most expensive Rolex?” / “What are the cheapest Rolex watches?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>The suggested retail price for a large selection of Rolex watches can be found on rolex.com in most countries. For any enquiries about prices for specific models please contact or visit your nearest Official Rolex Retailer.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/store-locator" tabindex="-1" aria-hidden="true" aria-label="Find an Official Rolex Retailer" class="inline green reverseIcon css-1pdn80j eob9b3y0">Find an Official Rolex Retailer<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rmjatad9:id" aria-expanded="false" aria-controls=":Rmjatad9:">How can I check the availability of a watch?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rmjatad9:id" hidden="" id=":Rmjatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rmjatad9::Rmjatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“Which Rolex boutique has the watch I am looking for?” / “How can I find out the availability of a specific model in-store at an Official Rolex Retailer?” </div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>Please contact your nearest Official Rolex Retailer. They are best suited to advise you on selecting a Rolex watch. They can provide you with information on the availability of Rolex watches in your region. All Rolex watches are assembled by hand with the utmost care to ensure exceptional quality. Such high standards naturally restrict our production capacity and, at times, the demand for our watches outpaces this capacity. Therefore, the availability of certain models may be limited. New Rolex watches are exclusively sold by Official Rolex Retailers, who receive regular deliveries and independently manage the allocation and sales of watches to customers. Official Rolex Retailers can provide information on the availability of Rolex watches.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/store-locator" tabindex="-1" aria-hidden="true" aria-label="Find an Official Rolex Retailer" class="inline green reverseIcon css-1pdn80j eob9b3y0">Find an Official Rolex Retailer<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rqjatad9:id" aria-expanded="false" aria-controls=":Rqjatad9:">What does the Rolex guarantee cover?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rqjatad9:id" hidden="" id=":Rqjatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rqjatad9::Rqjatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“What does the Rolex guarantee consist of?” / “How long is the Rolex warranty?” / “Is the Rolex guarantee international?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>Rolex guarantees the proper functioning of its watches for a period of five years from the date of purchase. The Rolex guarantee excludes normal wear-and-tear (notably the wear-and-tear of non-metal bracelets and straps), loss, theft, or damage due to misuse. The substitution of components with, or the addition of, components or accessories not manufactured by Rolex will invalidate the guarantee. The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer; (2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and (3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre. Any work carried out by third parties will render the guarantee null and void.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/buying-a-rolex/the-rolex-guarantee" tabindex="-1" aria-hidden="true" aria-label="The Rolex guarantee" class="inline green reverseIcon css-1pdn80j eob9b3y0">The Rolex guarantee<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rujatad9:id" aria-expanded="false" aria-controls=":Rujatad9:">How long is the guarantee on a Rolex watch?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rujatad9:id" hidden="" id=":Rujatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rujatad9::Rujatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“How long is the guarantee on a Rolex?” / “Are Rolex watches guaranteed for life?” / “How long does a Rolex watch last?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>To ensure the precision and reliability of its timepieces, Rolex submits each watch after assembly to a stringent series of tests. Our confidence in our rigorous quality assurance allows us to provide a five-year international guarantee on all new Rolex watches purchased from one of the brand’s Official Retailers.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/buying-a-rolex/the-rolex-guarantee" tabindex="-1" aria-hidden="true" aria-label="The Rolex guarantee" class="inline green reverseIcon css-1pdn80j eob9b3y0">The Rolex guarantee<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li></ul><h2 class="css-uq8mm3 eu6wex71">Caring for your Rolex</h2><ul class="css-0 eu6wex70"><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":R6latad9:id" aria-expanded="false" aria-controls=":R6latad9:">How can I look after my Rolex?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":R6latad9:id" hidden="" id=":R6latad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":R6latad9::R6latad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“How can I maintain my Rolex watch?” / “How to clean my Rolex” / “How do I wash my Rolex?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>You can help preserve its lustre by cleaning it occasionally with a microfiber cloth. You can also wash the case and bracelet (except leather straps) from time to time using soapy water and a soft brush. After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits. Before cleaning your watch, always ensure that the winding crown is screwed down properly against the case to guarantee waterproofness.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watch-care-and-service/caring-for-your-rolex" tabindex="-1" aria-hidden="true" aria-label="Caring for your Rolex" class="inline green reverseIcon css-1pdn80j eob9b3y0">Caring for your Rolex<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Ralatad9:id" aria-expanded="false" aria-controls=":Ralatad9:">Can a Rolex be polished?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Ralatad9:id" hidden="" id=":Ralatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Ralatad9::Ralatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“Can I polish my Rolex?” / “How can I remove scratches from my Rolex” / “How to polish my Rolex”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>Professional polishing of your watch case and bracelet should only be done by an Official Rolex Service Centre.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watch-care-and-service/service-locator" tabindex="-1" aria-hidden="true" aria-label="Find an Official Rolex Service Centre" class="inline green reverseIcon css-1pdn80j eob9b3y0">Find an Official Rolex Service Centre<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Relatad9:id" aria-expanded="false" aria-controls=":Relatad9:">Do I have to wind my Rolex?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Relatad9:id" hidden="" id=":Relatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Relatad9::Relatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“How do I wind a Rolex?” / “How long can I keep a Rolex working without wearing it?” / “Why did my Rolex watch stop ticking?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>There is no need to wind a Rolex if it is worn daily. As you move your wrist throughout your day, the Perpetual rotor transfers energy to the watch, providing a constant and stable power source. When you take it off and set it aside it can retain its charge for up to 70 hours, depending on the model. To get it going, simply wind the movement manually by unscrewing the crown to the winding position and turning it clockwise about 20 times. Please remember to screw the crown back down properly against the case in order to guarantee waterproofness.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watch-care-and-service/caring-for-your-rolex" tabindex="-1" aria-hidden="true" aria-label="Caring for your Rolex" class="inline green reverseIcon css-1pdn80j eob9b3y0">Caring for your Rolex<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rilatad9:id" aria-expanded="false" aria-controls=":Rilatad9:">How do I set the time on a Rolex?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rilatad9:id" hidden="" id=":Rilatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rilatad9::Rilatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“How can I adjust the time on a Rolex” / “How to set the time on a Rolex” / “How do I change the time on my Rolex?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>Rolex watches can be set by unscrewing the crown and pulling it out to the second notch. The seconds hand is stopped, allowing you to set the time. Each model has its own detailed user guide and functions that may vary, please download the appropriate guide.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/media/user-guides" tabindex="-1" aria-hidden="true" aria-label="User guides" class="inline green reverseIcon css-1pdn80j eob9b3y0">User guides<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rmlatad9:id" aria-expanded="false" aria-controls=":Rmlatad9:">How do I set or use a specific function on a Rolex Professional watch?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rmlatad9:id" hidden="" id=":Rmlatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rmlatad9::Rmlatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“How can I adjust the time on a Rolex?” / “How to set the time on a Rolex” / “How do I change the time on my Rolex?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>These tool watches are designed to meet specific professional and sporting needs. Functions may vary depending on the model. Learn how to set and use your timepiece’s functions by watching the user guide videos and/or by downloading the corresponding guide.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/media/user-guides" tabindex="-1" aria-hidden="true" aria-label="User guides" class="inline green reverseIcon css-1pdn80j eob9b3y0">User guides<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rqlatad9:id" aria-expanded="false" aria-controls=":Rqlatad9:">Do Rolex watches have batteries?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rqlatad9:id" hidden="" id=":Rqlatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rqlatad9::Rqlatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“Where can I find batteries for my Rolex?” / “Do I need batteries for my Rolex to work?” / “What kind of batteries do Rolex watches use?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>Rolex watches are powered by a Perpetual rotor inside the watch that gently swings as you move your wrist, transferring energy to the mainspring of the watch. If you take your watch off and set it aside it will retain its charge for about two days, depending on the model. To get it going, you simply have to wind the movement manually for it to run normally again.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watch-care-and-service/caring-for-your-rolex" tabindex="-1" aria-hidden="true" aria-label="Caring for your Rolex" class="inline green reverseIcon css-1pdn80j eob9b3y0">Caring for your Rolex<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rulatad9:id" aria-expanded="false" aria-controls=":Rulatad9:">Are all Rolex watches waterproof?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rulatad9:id" hidden="" id=":Rulatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rulatad9::Rulatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“Can I wear Rolex in the pool?” / “Can I wear Rolex in the shower?” / “Can you wear a Rolex in the ocean?” / “How deep can I dive with a Rolex?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>All Rolex Oyster Perpetual wristwatches are waterproof to depths of at least 100 metres. The Perpetual 1908 is waterproof to a depth of 50 metres. Some Oyster watches can withstand depths of 1,220 or even 3,900 metres. To maintain your watch's waterproofness, the winding crown has to be screwed down tightly to create a hermetic seal. When you reset the time, the date or other functions or wind the watch manually, it is extremely important to ensure that you have screwed down the winding crown until it cannot turn any further. After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watchmaking/excellence-in-the-making" tabindex="-1" aria-hidden="true" aria-label="Tested to Extremes" class="inline green reverseIcon css-1pdn80j eob9b3y0">Tested to Extremes<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":R12latad9:id" aria-expanded="false" aria-controls=":R12latad9:">Can I play sports with my Rolex on?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":R12latad9:id" hidden="" id=":R12latad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":R12latad9::R12latad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“Can I wear my Rolex while I play golf or tennis?” / “Can I go to the gym with my Rolex?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>You can play sports with a Rolex on your wrist as the Rolex Oyster case provides the watch movement with optimal protection against shocks. All Rolex wristwatches are waterproof to depths of at least 100 metres for Oyster Perpetual models, and 50 metres for the Perpetual 1908 watch.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watchmaking/excellence-in-the-making" tabindex="-1" aria-hidden="true" aria-label="Tested to Extremes" class="inline green reverseIcon css-1pdn80j eob9b3y0">Tested to Extremes<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":R16latad9:id" aria-expanded="false" aria-controls=":R16latad9:">Does a Rolex resist to extreme conditions like snow or cold?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":R16latad9:id" hidden="" id=":R16latad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":R16latad9::R16latad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“Can I wear my Rolex skiing?” / “Can I wear my Rolex in the snow?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>Rolex watches have proved themselves from the start in the most extreme conditions imaginable – from the depths of the deepest oceans to the summits of the highest mountains, in the air and on the race track. Moreover, to ensure that all Rolex watches can live up to these high expectations, every single one is tested to extremes before it is allowed to leave the Rolex site.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watchmaking/excellence-in-the-making" tabindex="-1" aria-hidden="true" aria-label="Tested to Extremes" class="inline green reverseIcon css-1pdn80j eob9b3y0">Tested to Extremes<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":R1alatad9:id" aria-expanded="false" aria-controls=":R1alatad9:">My Rolex runs fast or slow, what should I do?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":R1alatad9:id" hidden="" id=":R1alatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":R1alatad9::R1alatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask: </div><div>“What can I do if my Rolex watch doesn't tell the right time?” / “Why does my Rolex not keep the accurate time?” / “Why is my Rolex running fast / slow?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>Your Rolex’s “heart” will be influenced by your unique lifestyle and real-life usage. Please contact your nearest Official Rolex Retailer or Service Centre, which will advise you on all the technical aspects of your watch’s functions.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watch-care-and-service/service-locator" tabindex="-1" aria-hidden="true" aria-label="Find an Official Rolex Service Centre" class="inline green reverseIcon css-1pdn80j eob9b3y0">Find an Official Rolex Service Centre<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li></ul><h2 class="css-uq8mm3 eu6wex71">Servicing your Rolex</h2><ul class="css-0 eu6wex70"><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":R6natad9:id" aria-expanded="false" aria-controls=":R6natad9:">How often do I need to service a Rolex?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":R6natad9:id" hidden="" id=":R6natad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":R6natad9::R6natad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask: </div><div>“Why is servicing important for my Rolex watch?” / “How often should a Rolex watch be serviced?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>To guarantee continued accuracy and waterproofness, Rolex recommends that you periodically return your watch to an Official Rolex Retailer or Service Centre for professional servicing. It is recommended to service your Rolex approximately every 10 years depending on the model and real-life usage.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watch-care-and-service/service-locator" tabindex="-1" aria-hidden="true" aria-label="Find an Official Rolex Service Centre" class="inline green reverseIcon css-1pdn80j eob9b3y0">Find an Official Rolex Service Centre<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Ranatad9:id" aria-expanded="false" aria-controls=":Ranatad9:">Where can I have my Rolex serviced?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Ranatad9:id" hidden="" id=":Ranatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Ranatad9::Ranatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“Can Official Rolex Retailers also service my Rolex watch?” / “How to find a Rolex Service Centre” / “Where to Service a Rolex”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>The network of Official Rolex Retailers and Service Centres covers more than 100 countries worldwide and draws on the expertise of highly skilled watchmakers, carefully selected and trained by Rolex. Official Rolex Retailers can advise you on all the technical aspects of your watch's functions. Rolex.com lists all Official Rolex Retailers and Service Centres.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watch-care-and-service/service-locator" tabindex="-1" aria-hidden="true" aria-label="Find an Official Rolex Service Centre" class="inline green reverseIcon css-1pdn80j eob9b3y0">Find an Official Rolex Service Centre<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Renatad9:id" aria-expanded="false" aria-controls=":Renatad9:">What does a Rolex servicing consist of?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Renatad9:id" hidden="" id=":Renatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Renatad9::Renatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“What happens during servicing?” / “What are the steps in servicing a Rolex?” / “What is servicing?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>When your watch is serviced by Rolex, the watch is completely dismantled and all of its components are ultrasonically cleaned. Each individual component is closely examined and those that no longer meet Rolex's functional and aesthetic specifications are replaced with genuine Rolex parts. The movement is carefully lubricated then electronically tested to guarantee its timing accuracy; the case and the metal bracelet are meticulously refinished to restore their lustre. Your Rolex then undergoes a series of rigorous technical tests and checks to guarantee its waterproofness, power reserve and precision. After a complete Rolex service, your watch is covered by a service guarantee.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watch-care-and-service/the-rolex-servicing-procedure" tabindex="-1" aria-hidden="true" aria-label="The Rolex Servicing Procedure" class="inline green reverseIcon css-1pdn80j eob9b3y0">The Rolex Servicing Procedure<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rinatad9:id" aria-expanded="false" aria-controls=":Rinatad9:">How much does servicing a Rolex cost?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rinatad9:id" hidden="" id=":Rinatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rinatad9::Rinatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask: </div><div>“How much is a Rolex service?” / “How much does a Rolex service cost?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>The cost will depend on the type of servicing required and the state of the watch. Before every service, the condition of your watch will be evaluated by Rolex-certified watchmakers and you will receive an estimate for your approval for the cost of the service procedure. Please contact your Official Rolex Retailer or Service Centre for more details.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watch-care-and-service/service-locator" tabindex="-1" aria-hidden="true" aria-label="Find an Official Rolex Service Centre" class="inline green reverseIcon css-1pdn80j eob9b3y0">Find an Official Rolex Service Centre<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rmnatad9:id" aria-expanded="false" aria-controls=":Rmnatad9:">How long does a service take?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rmnatad9:id" hidden="" id=":Rmnatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rmnatad9::Rmnatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“How much time will I have to wait for servicing?” / “When will I get my watch back after servicing?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>A complete overhaul takes a minimum of four to six weeks depending on the condition of your watch. Before carrying out a service, a highly-skilled Rolex-trained watchmaker conducts a thorough diagnostic examination of your watch. After carefully examining the case and bracelet, the watchmaker extensively tests and inspects the movement to determine exactly what service procedures will be necessary to ensure your watch meets Rolex's stringent performance requirements. Please contact your Official Rolex Retailer or Service Centre for more details.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/watch-care-and-service/the-rolex-servicing-procedure" tabindex="-1" aria-hidden="true" aria-label="The Rolex Servicing Procedure" class="inline green reverseIcon css-1pdn80j eob9b3y0">The Rolex Servicing Procedure<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Rqnatad9:id" aria-expanded="false" aria-controls=":Rqnatad9:">How can I replace a lost Rolex guarantee card?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Rqnatad9:id" hidden="" id=":Rqnatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Rqnatad9::Rqnatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“I lost my guarantee card, what do I do?” / “Can I replace my guarantee card?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>The Rolex guarantee card cannot be re-issued under any circumstances. Please contact the Official Rolex Retailer from which you purchased your Rolex watch for assistance.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/store-locator" tabindex="-1" aria-hidden="true" aria-label="Find an Official Rolex Retailer" class="inline green reverseIcon css-1pdn80j eob9b3y0">Find an Official Rolex Retailer<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":Runatad9:id" aria-expanded="false" aria-controls=":Runatad9:">How can I change the name on the guarantee card?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":Runatad9:id" hidden="" id=":Runatad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":Runatad9::Runatad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“Can a name be changed on a guarantee card?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>The name of the original purchaser cannot be changed under any circumstances. Please contact the Official Rolex Retailer from which you purchased your Rolex watch for assistance.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/store-locator" tabindex="-1" aria-hidden="true" aria-label="Find an Official Rolex Retailer" class="inline green reverseIcon css-1pdn80j eob9b3y0">Find an Official Rolex Retailer<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path d="M11.7,7.5l-1.4,1.4l-5.7,5.7l-1.4-1.4l5.7-5.7L3.3,1.9l1.4-1.4l5.7,5.7l0,0L11.7,7.5z"></path></svg></a></div></div></li></ul></li><li class="css-1be1c7i epyk5hx8"><h3 class="css-160voq8 css-ix1t0d epyk5hx7"><button type="button" id=":R12natad9:id" aria-expanded="false" aria-controls=":R12natad9:">How can I contact Rolex?<span aria-hidden="true" class="css-plfq1t epyk5hx6"></span></button></h3><ul aria-labelledby=":R12natad9:id" hidden="" id=":R12natad9:" role="region" class="css-1qbpb17 epyk5hx5"><li class="css-1w168wy epyk5hx4"><div id=":R12natad9::R12natad9:"><h4 aria-hidden="true" class="css-szlgh3 epyk5hx2"><div>People also ask:</div><div>“How can I find more information on Rolex?” / “Is there an email for Rolex?” / “Is there a phone number for Rolex?”</div></h4><div aria-hidden="true" class="css-75wrlg epyk5hx1"><p>Our extensive network of Official Rolex Retailers would be happy to answer any questions you may have regarding the watches and the Rolex brand.</p></div><div aria-hidden="true" class="css-xthav2 epyk5hx0"><a href="/store-locator" tabindex="-1" aria-hidden="true" aria-label="Find an Official Rolex Retailer" class="inline green reverseIcon css-1pdn80j eob9b3y0">Find an Official Rolex Retailer<svg class="rtl css-1dm2p4l e10fsun60" height="15" width="15" viewBox="0 0 15 15" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" alt=""><path 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>span{font-size:var(--baseline-font-size);}.css-11xo1po li{font-size:var(--baseline-font-size);font-weight:normal;}.css-11xo1po li a,.css-11xo1po li button{all:unset;-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;color:rgb(var(--light-black));cursor:pointer;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;gap:0.5rem;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:color 0.3s;transition:color 0.3s;}.css-11xo1po li a svg,.css-11xo1po li button svg{fill:currentColor;height:0.875rem;width:0.875rem;-webkit-transform:translateY(0.25ex);-moz-transform:translateY(0.25ex);-ms-transform:translateY(0.25ex);transform:translateY(0.25ex);}@media (hover: hover){.css-11xo1po li a:hover,.css-11xo1po li button:hover{color:rgb(var(--green));}}.css-11xo1po li a.reverseIcon,.css-11xo1po li button.reverseIcon{-webkit-flex-direction:row-reverse;-ms-flex-direction:row-reverse;flex-direction:row-reverse;}</style><li class="css-11xo1po ey03tbv0"><a id=":R8baj7fqd9:" href="/watches">Rolex watches</a><ul aria-labelledby=":R8baj7fqd9:"><li><a href="/watches/find-rolex">Find your Rolex</a></li><li><a href="/watches/configure">Configure your Rolex</a></li><li><a href="/watches/find-rolex/man">Men's watches</a></li><li><a href="/watches/find-rolex/woman">Women's watches</a></li><li><a href="/watches/find-rolex/gold">Gold watches</a></li></ul></li><li class="css-11xo1po ey03tbv0"><a id=":R8jaj7fqd9:" href="/watches">The collection</a><ul aria-labelledby=":R8jaj7fqd9:"><li><a href="/watches/air-king">Air-King</a></li><li><a href="/watches/cosmograph-daytona">Cosmograph Daytona</a></li><li><a href="/watches/datejust">Datejust</a></li><li><a href="/watches/lady-datejust">Lady-Datejust</a></li><li><a href="/watches/day-date">Day-Date</a></li><li><a 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