Best Conversation Intelligence Software

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" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/sales-eci-marquee.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/sales-eci-marquee.webp?resize=300,200 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/sales-eci-marquee.webp?resize=768,512 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/sales-eci-marquee.webp?resize=1024,683 1024w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/sales-eci-marquee.webp?resize=1536,1024 1536w" height="683" width="1024"/> </div> </div> <div class="content__wrapper "> <header class="marquee__blade-heading eyebrow--standard "> <h1 class="headline marquee__headline--standard" style=" "> Einstein Conversation Insights </h1> <div class="blade__description"> <p>Sell faster with conversation intelligence software built directly into CRM. Automatically transcribe recorded voice and video calls. Unblock deals and get the next steps with auto-captured conversation insights. Identify conversation trends and coaching moments with ease. Compile playlists of successful calls so reps can replicate what works and outsmart the competition.</p> </div> </header> <div class="cta_container flex flex--right ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demo" data-link-url="/ap/form/demo/einstein-conversation-insights-demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Watch demo - Einstein Conversation Insights" href="/ap/form/demo/einstein-conversation-insights-demo/?d=pb" target="_blank" rel="noopener" > Watch demo </a> </pbc-button> </div> </div> </article> </div> <div class="blade__background blade__background--custom-desktop"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/marquee-sales-eci-background.png?w=1024" class="background__image background__image--custom" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/marquee-sales-eci-background.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/marquee-sales-eci-background.png?resize=300,94 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/marquee-sales-eci-background.png?resize=768,240 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/marquee-sales-eci-background.png?resize=1024,320 1024w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/marquee-sales-eci-background.png?resize=1536,480 1536w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/marquee-sales-eci-background.png?resize=2048,640 2048w" height="100%" width="100%"/> </div> <div class="blade__background blade__background--custom-mobile"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/03/marquee-sales-pdp-mobile-background.webp?w=731" class="background__image background__image--custom" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/03/marquee-sales-pdp-mobile-background.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/03/marquee-sales-pdp-mobile-background.webp?resize=214,300 214w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/03/marquee-sales-pdp-mobile-background.webp?resize=768,1076 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/03/marquee-sales-pdp-mobile-background.webp?resize=731,1024 731w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/03/marquee-sales-pdp-mobile-background.webp?resize=1096,1536 1096w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/03/marquee-sales-pdp-mobile-background.webp?resize=1462,2048 1462w" height="100%" width="100%"/> </div> </section> </div><div data-blade-id="1678228672233_sms" data-blade-position="2" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="1678228672233_sms" class="relative text--blade" > <div class="container"> <article class="grid grid_main text__blade--link_below text--center" data-module-id="1678228672233_sms" data-module-name="Beat the competition with conversational intelligence software. " data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--large "> <h2 class="headline text__headline--large" style=" "> Beat the competition with conversational intelligence software. </h2> <div class="blade__description "> <p>Get the intel you need to close more deals — fast.</p> </div> </header> </article> </div> </section> </div><div data-blade-id="1677861623899_14nf" data-blade-position="3" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1677861623899_14nf" class="relative productfeature--blade blade_layout--left" > <div class="container container--min-spacing-top"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Unblock deals with customer signals. </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Call Insights" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1712154956788_kuo-11" class="accordion__trigger" id="show-hide1712154956788_kuo-11" aria-label="Call Insights"> <span class="accordion__title relative"> Call Insights <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1712154956788_kuo-11" id="rel1712154956788_kuo-11"> <div class="accordion__description"> <p>Let Einstein flag key moments across every sales conversation. See exactly what customers like and dislike about competitors, without listening to the entire call. Instantly spot customer objections, attitudes on pricing, and questions asked. Add in unique keywords for Einstein to flag, such as competitor products, features, or any mentions crucial to closing deals.</p> <h3></h3> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1712154956788_kuo-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-features-sales-cloud-eci-call-insights.jpg?w=1024" class="image__asset" alt="A window shows a recorded customer call with highlighted key points and a pop up shows competitor and objection insights. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-features-sales-cloud-eci-call-insights.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-features-sales-cloud-eci-call-insights.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-features-sales-cloud-eci-call-insights.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-features-sales-cloud-eci-call-insights.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Call Transcript Snippets" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1712155176461_eor-22" class="accordion__trigger" id="show-hide1712155176461_eor-22" aria-label="Call Transcript Snippets"> <span class="accordion__title relative"> Call Transcript Snippets <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1712155176461_eor-22" id="rel1712155176461_eor-22"> <div class="accordion__description"> <p>Go directly from call insights to transcript fragments related to each specific mention whenever more context is needed. Move deals forward fast with transcript snippets and insights related to opportunities — delivered in the flow of work.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1712155176461_eor-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcript-snippets.jpg?w=1024" class="image__asset" alt="A pipeline inspection window shows opportunitiy score, contextual competitor mentions, and a "close date pushed" alert. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcript-snippets.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcript-snippets.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcript-snippets.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcript-snippets.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Call Trend Summary" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1712155436220_hcy-33" class="accordion__trigger" id="show-hide1712155436220_hcy-33" aria-label="Call Trend Summary"> <span class="accordion__title relative"> Call Trend Summary <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1712155436220_hcy-33" id="rel1712155436220_hcy-33"> <div class="accordion__description"> <p>Visualise conversation trends across teams, reps, opportunities, or opportunity amounts with ease. Identify trending topics or areas of competitive risk in seconds by seeing the frequency of specific mentions over time. Compare customer signals captured in conversations with different reps or teams. Review call insights related to piped opportunities.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1712155436220_hcy-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-call-trend-summary.jpg?w=1024" class="image__asset" alt="A report window shows opportunities and competitor mentions, sum of opportunity amount, name, stage, and keyword. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-call-trend-summary.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-call-trend-summary.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-call-trend-summary.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-call-trend-summary.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1712154956788_kuo-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-features-sales-cloud-eci-call-insights.jpg?w=1024" class="image__asset" alt="A window shows a recorded customer call with highlighted key points and a pop up shows competitor and objection insights. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-features-sales-cloud-eci-call-insights.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-features-sales-cloud-eci-call-insights.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-features-sales-cloud-eci-call-insights.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-features-sales-cloud-eci-call-insights.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1712155176461_eor-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcript-snippets.jpg?w=1024" class="image__asset" alt="A pipeline inspection window shows opportunitiy score, contextual competitor mentions, and a "close date pushed" alert. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcript-snippets.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcript-snippets.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcript-snippets.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcript-snippets.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1712155436220_hcy-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-call-trend-summary.jpg?w=1024" class="image__asset" alt="A report window shows opportunities and competitor mentions, sum of opportunity amount, name, stage, and keyword. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-call-trend-summary.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-call-trend-summary.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-call-trend-summary.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-call-trend-summary.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1677809936472_m1i" data-blade-position="4" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1677809936472_m1i" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Automate administrative tasks. </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Automatic Transcripts" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1712157451286_y23-11" class="accordion__trigger" id="show-hide1712157451286_y23-11" aria-label="Automatic Transcripts"> <span class="accordion__title relative"> Automatic Transcripts <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1712157451286_y23-11" id="rel1712157451286_y23-11"> <div class="accordion__description"> <p>Get rid of manual call logging and note-taking. Automatically transcribe all voice and video calls into 16 different languages from call recordings. Highlight key moments in every conversation from day one by capturing standard mentions including objections, pricing, and next steps. Capture what is most important by adding custom mentions, such as competitor or product names.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1712157451286_y23-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcription-and-next-step-guidance.jpg?w=1021" class="image__asset" alt="A window shows a recorded call, call info, transcript snippet with contectual highlights, and tagged conversation insights. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcription-and-next-step-guidance.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcription-and-next-step-guidance.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcription-and-next-step-guidance.jpg?resize=768,770 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcription-and-next-step-guidance.jpg?resize=1021,1024 1021w" height="1024" width="1021"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Action Items Detail" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1712157677818_rhl-22" class="accordion__trigger" id="show-hide1712157677818_rhl-22" aria-label="Action Items Detail"> <span class="accordion__title relative"> Action Items Detail <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1712157677818_rhl-22" id="rel1712157677818_rhl-22"> <div class="accordion__description"> <p>Task reps with follow-ups based on mentions captured in a call. Create tasks in an instant to address next steps, action items, scheduling, and customer questions directly in CRM. Assign tasks to a given rep or other sales team members and quickly link them to the right opportunity.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1712157677818_rhl-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-action-items-detail.jpg?w=1024" class="image__asset" alt="A window shows a recorded call, call info, Einstein insight tags, and action items with contextual snippets from call. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-action-items-detail.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-action-items-detail.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-action-items-detail.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-action-items-detail.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Follow-up Notifications" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1712157861912_q7-33" class="accordion__trigger" id="show-hide1712157861912_q7-33" aria-label="Follow-up Notifications"> <span class="accordion__title relative"> Follow-up Notifications <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1712157861912_q7-33" id="rel1712157861912_q7-33"> <div class="accordion__description"> <p>Help reps stay on top of tasks with automated alerts. Remind sellers of outstanding follow-up items from conversations to ensure they are delivering a positive experience to all your customers.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1712157861912_q7-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-follow-up-notifications.jpg?w=1024" class="image__asset" alt="A window shows a recorded product demo, highlights where budget and pricing are discussed, and a list of follow-up actions " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-follow-up-notifications.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-follow-up-notifications.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-follow-up-notifications.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-follow-up-notifications.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1712157451286_y23-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcription-and-next-step-guidance.jpg?w=1021" class="image__asset" alt="A window shows a recorded call, call info, transcript snippet with contectual highlights, and tagged conversation insights. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcription-and-next-step-guidance.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcription-and-next-step-guidance.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcription-and-next-step-guidance.jpg?resize=768,770 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-sales-features-call-transcription-and-next-step-guidance.jpg?resize=1021,1024 1021w" height="1024" width="1021"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1712157677818_rhl-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-action-items-detail.jpg?w=1024" class="image__asset" alt="A window shows a recorded call, call info, Einstein insight tags, and action items with contextual snippets from call. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-action-items-detail.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-action-items-detail.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-action-items-detail.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-action-items-detail.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1712157861912_q7-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-follow-up-notifications.jpg?w=1024" class="image__asset" alt="A window shows a recorded product demo, highlights where budget and pricing are discussed, and a list of follow-up actions " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-follow-up-notifications.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-follow-up-notifications.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-follow-up-notifications.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-follow-up-notifications.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1677810079415_181j" data-blade-position="5" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1677810079415_181j" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Scale onboarding and coaching. </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Playlists of Best Practice Calls" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1712158351293_10rq-11" class="accordion__trigger" id="show-hide1712158351293_10rq-11" aria-label="Playlists of Best Practice Calls"> <span class="accordion__title relative"> Playlists of Best Practice Calls <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1712158351293_10rq-11" id="rel1712158351293_10rq-11"> <div class="accordion__description"> <p>Create playlists of successful calls so reps can replicate what works. Hand-pick the best conversations from top performers into dedicated call collections. Share the collections across the team or with selected reps. Then use those best practice collections to scale onboarding or coach on a specific skill, such as how to handle objections or enlist executive sponsor for the deal.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1712158351293_10rq-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-playlists-of-best-practice-calls.jpg?w=1024" class="image__asset" alt="A window shows a recorded product demo, highlights where budget and pricing are discussed, and a list of follow-up actions " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-playlists-of-best-practice-calls.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-playlists-of-best-practice-calls.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-playlists-of-best-practice-calls.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-playlists-of-best-practice-calls.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Call Insights Email" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1712158557443_118f-22" class="accordion__trigger" id="show-hide1712158557443_118f-22" aria-label="Call Insights Email"> <span class="accordion__title relative"> Call Insights Email <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1712158557443_118f-22" id="rel1712158557443_118f-22"> <div class="accordion__description"> <p>Keep reps learning and inspired with daily coaching recommendations. Send personalised call insight emails to rep mailboxes that highlight fresh selections of the most relevant call recordings, summary of insights, and details from the opportunity the call is related to.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1712158557443_118f-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-eci-call-insights-email.jpg?w=1024" class="image__asset" alt="A window shows a Salesforce email with a list of conversation insights, coaching recommendations, and a watch call button. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-eci-call-insights-email.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-eci-call-insights-email.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-eci-call-insights-email.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-eci-call-insights-email.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Coaching Comments" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1712158736679_bo4-33" class="accordion__trigger" id="show-hide1712158736679_bo4-33" aria-label="Coaching Comments"> <span class="accordion__title relative"> Coaching Comments <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1712158736679_bo4-33" id="rel1712158736679_bo4-33"> <div class="accordion__description"> <p>Share feedback in context by highlighting and commenting on relevant parts of the conversations. Review talk-listen ratios, speaker tracks, specific mentions, and duration of the calls to speed up onboarding or offer coaching reps need most.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1712158736679_bo4-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-coaching-comments.jpg?w=1024" class="image__asset" alt="A window shows a sales call video with transcript snippets, talk/listen call stats, and a button to go to longest monologue. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-coaching-comments.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-coaching-comments.jpg?resize=300,287 300w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-coaching-comments.jpg?resize=768,734 768w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-coaching-comments.jpg?resize=1024,978 1024w" height="978" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1712158351293_10rq-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-playlists-of-best-practice-calls.jpg?w=1024" class="image__asset" alt="A window shows a recorded product demo, highlights where budget and pricing are discussed, and a list of follow-up actions " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-playlists-of-best-practice-calls.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-playlists-of-best-practice-calls.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-playlists-of-best-practice-calls.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-playlists-of-best-practice-calls.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1712158557443_118f-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-eci-call-insights-email.jpg?w=1024" class="image__asset" alt="A window shows a Salesforce email with a list of conversation insights, coaching recommendations, and a watch call button. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-eci-call-insights-email.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-eci-call-insights-email.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-eci-call-insights-email.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-ca/wp-content/uploads/sites/8/2024/04/products-features-sales-eci-call-insights-email.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1712158736679_bo4-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-coaching-comments.jpg?w=1024" class="image__asset" alt="A window shows a sales call video with transcript snippets, talk/listen call stats, and a button to go to longest monologue. " sizes="100vw" srcset="https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-coaching-comments.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-coaching-comments.jpg?resize=300,287 300w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-coaching-comments.jpg?resize=768,734 768w,https://wp.sfdcdigital.com/en-in/wp-content/uploads/sites/21/2024/04/products-sales-features-coaching-comments.jpg?resize=1024,978 1024w" height="978" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1680806737982_v7i" data-blade-position="6" data-blade-name="sf/nupfixed" data-blade-variant="nupfixed" data-blade-source="www" data-blade-type="blade"> <section id="1680806737982_v7i" class="relative nupfixed--blade nupfixed--link_below layout--4 nupfixed--card_productaddon" > <div class="container carousel__container background__present"> <div class="grid grid_main nupfixed nupfixed__4 nupfixed__gridFour"> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Extend the power of your conversation intelligence software with these related products. </h2> </header> <div class="cards cards--carousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-extend_the_p" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1680806744865_89m" aria-label="slide 1 of 4" role="group" data-module-position="1" data-module-type="card_productaddon" data-module-name="Sales Cloud" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #04E1CB solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/products/sales-cloud/" data-link-text="Sales Cloud" data-link-url="/ap/products/sales-cloud/" data-link-type="header" target="_self"> Sales Cloud </a> </h3> <div class="card__description"> <p>Max out efficiency with better automation, data, and intelligence.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/products/sales-cloud/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Sales Cloud" href="/ap/products/sales-cloud/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1680806744869_18h" aria-label="slide 2 of 4" role="group" data-module-position="2" data-module-type="card_productaddon" data-module-name="Sales Programs" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #04E1CB solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/products/sales-enablement/" data-link-text="Sales Programs" data-link-url="/ap/products/sales-enablement/" data-link-type="header" target="_self"> Sales Programs </a> </h3> <div class="card__description"> <p>Boost seller efficiency and productivity with outcome-based enablement – all in the flow of work.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/products/sales-enablement/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Enablement" href="/ap/products/sales-enablement/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1680806744872_mrg" aria-label="slide 3 of 4" role="group" data-module-position="3" data-module-type="card_productaddon" data-module-name="Sales AI" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #04E1CB solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/products/ai-for-sales/" data-link-text="Sales AI" data-link-url="/ap/products/ai-for-sales/" data-link-type="header" target="_self"> Sales AI </a> </h3> <div class="card__description"> <p>Guide sellers at every step of the sales cycle with Einstein-informed intelligence built into your CRM.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/products/ai-for-sales/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about AI for Sales" href="/ap/products/ai-for-sales/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__4 card__wrapper carousel-card" data-module-id="1680806744875_vlw" aria-label="slide 4 of 4" role="group" data-module-position="4" data-module-type="card_productaddon" data-module-name="Sales Engagement" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #04E1CB solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/products/sales-engagement-platform/" data-link-text="Sales Engagement" data-link-url="/ap/products/sales-engagement-platform/" data-link-type="header" target="_self"> Sales Engagement </a> </h3> <div class="card__description"> <p>Accelerate sales with engagement built directly into your CRM. Connect with buyers and drive action.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/products/sales-engagement-platform/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Sales Engagement" href="/ap/products/sales-engagement-platform/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="nupfixed_cta" data-module-name="Extend the power of your conversation intelligence software with these related products." data-module-position="5" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="View all products" data-link-url="/ap/products/all-sales-products/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="wideM" aria-label="View all products -- Sales Cloud" href="/ap/products/all-sales-products/" target="_self" rel="noopener" > View all products </a> </pbc-button> </div> </div> </div> </div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/product-portfolio-salesai-background-2.jpg?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/product-portfolio-salesai-background-2.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/product-portfolio-salesai-background-2.jpg?resize=300,98 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/product-portfolio-salesai-background-2.jpg?resize=768,250 768w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/product-portfolio-salesai-background-2.jpg?resize=1024,333 1024w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/product-portfolio-salesai-background-2.jpg?resize=1536,499 1536w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/11/product-portfolio-salesai-background-2.jpg?resize=2048,666 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1680809772651_zuf" data-blade-position="7" data-blade-name="sf/nupfixed" data-blade-variant="nupfixed" data-blade-source="www" data-blade-type="blade"> <section id="1680809772651_zuf" class="relative nupfixed--blade nupfixed--link_above layout--3 nupfixed--card_pricingedition" > <div class="container"> <div class="grid grid_main nupfixed nupfixed__3 nupfixed__gridThree"> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Einstein Conversation Insights Pricing </h2> <div class="blade__description pbc-g-text-body-1-2 pbc-g-text-body-1-2-ul-checkmark-spacing"> <p>Start by selecting your <a href="/ap/products/sales-pricing/" target="_self">Sales Cloud</a> edition. Some editions already include Einstein Conversation Insights right out of the box. For the others, you can easily add Einstein Conversation Insights at these price points.</p> </div> </header> <div class="cards cards--flex cards--flexThree"> <article class="card card__1 card__wrapper" data-module-id="1680809772752_cv0" data-module-position="1" data-module-type="card_pricingedition" data-module-name="Einstein Conversation Insights" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Einstein Conversation Insights </h3> <div class="card__description"> <p>Transcribe call notes, flag next steps, and speed up deals with insights from your sales calls.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">50</span> </div> <div class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> USD (billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--teal"> <use href="#textured-background-1680809772651_zuf" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680809772651_zuf" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Call Insights </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Automatic Transcripts </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Call Collections </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Contact us" data-link-url="/ap/form/contact/contactme/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Contact us about Einstein Conversation Insights today" href="/ap/form/contact/contactme/?d=pb" target="_blank" rel="noopener" > Contact us </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1680809772755_9m8" data-module-position="2" data-module-type="card_pricingedition" data-module-name="Einstein Conversation Insights and Sales Engagement" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Einstein Conversation Insights and Sales Engagement </h3> <div class="card__description"> <p>Complete your virtual selling solution with insights and automation in one place.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">50</span> </div> <div class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> USD (billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--teal"> <use href="#textured-background-1680809772651_zuf" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680809772651_zuf" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Guidance Centre </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Work Queue </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Lead Scoring </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Contact us" data-link-url="/ap/form/contact/contactme/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Contact us about ECI & Sales Engagement today" href="/ap/form/contact/contactme/?d=pb" target="_blank" rel="noopener" > Contact us </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1680809772762_uwg" data-module-position="3" data-module-type="card_pricingedition" data-module-name="Einstein Conversation Insights and Sales Programs" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Einstein Conversation Insights and Sales Programs </h3> <div class="card__description"> <p>Empower reps to sell smarter and reach their full potential.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">100</span> </div> <div class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> USD (billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--teal"> <use href="#textured-background-1680809772651_zuf" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680809772651_zuf" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Guidance Centre </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Conversation and Revenue Milestones </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Enablement Analytics </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Contact us" data-link-url="/ap/form/contact/contactme/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Contact us about ECI & Enablement today" href="/ap/form/contact/contactme/?d=pb" target="_blank" rel="noopener" > Contact us </a> </pbc-button> </div> </div> </div> </article> </div> <div class="legal"><p>This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.</p> </div> <div class="nupfixed_cta" data-module-name="Einstein Conversation Insights Pricing" data-module-position="1" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="View detailed pricing" data-link-url="/ap/products/sales-pricing/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="wideM" aria-label="View detailed pricing -- Einstein Conversation Insights" href="/ap/products/sales-pricing/" target="_self" rel="noopener" > View detailed pricing </a> </pbc-button> </div> </div> </div> </div>  <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" style="width: 0; height: 0; position: absolute; left: -100px"><defs><symbol id="textured-background-1680809772651_zuf"><path d="M0 0h290v360H0z"/><mask id="a-1680809772651_zuf" width="290" height="242" x="0" y="118" maskUnits="userSpaceOnUse" style="mask-type:alpha"><path fill="#fff" d="M0 360h290V118H0v242Z"/></mask><g mask="url(#a-1680809772651_zuf)"><g opacity=".5"><mask id="c-1680809772651_zuf" width="244" height="187" x="145" y="242" maskUnits="userSpaceOnUse" style="mask-type:alpha"><path fill="url(#b-1680809772651_zuf)" d="M0 0h231.6v172H0z" transform="matrix(-.99802 .06296 .07055 .99751 376.2 242.4)"/></mask><g mask="url(#c-1680809772651_zuf)"><path fill="currentColor" d="m376 242.5-237.23 14.966 12.368 174.863 237.23-14.965z"/></g></g><g opacity=".5"><mask id="e-1680809772651_zuf" width="329" height="273" x="-139" y="83" maskUnits="userSpaceOnUse" style="mask-type:alpha"><path fill="url(#d-1680809772651_zuf)" d="M0 0h290.6v215.8H0z" transform="matrix(.9779 -.20913 .20169 .97946 -138.6 143.8)"/></mask><g mask="url(#e-1680809772651_zuf)"><path fill="currentColor" d="m-138.5 144 291.61-62.363 44.351 215.384-291.61 62.362z"/></g></g></g></symbol><pattern id="b-1680809772651_zuf" width="1" height="1" patternContentUnits="objectBoundingBox"><use xlink:href="#f-1680809772651_zuf" transform="scale(.0027 .00375)"/></pattern><pattern id="d-1680809772651_zuf" width="1" height="1" patternContentUnits="objectBoundingBox"><use xlink:href="#f-1680809772651_zuf" transform="scale(.0027 .00375)"/></pattern><image xlink:href="https://a.sfdcstatic.com/shared/images/pbc/textured-clouds.png" id="f-1680809772651_zuf" width="360" height="266"/><symbol id="textured-background-contour-1680809772651_zuf"><path d="M-25 0C27.4978 17.3862 85.1476 27.2222 145 27.2222C205.197 27.2222 262.254 17.577 315 0V28H-25V0Z" fill="white"/></symbol></defs></svg>  </section> </div><div data-blade-id="1712160040990_cb6" data-blade-position="8" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1712160040990_cb6" class="relative nup--blade layout--1 nup--card_quote" > <div class="container"> <div class="grid grid_main nup nup__1 no-header"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1712160040962_2ww" data-module-name="Dain Rasmussen" data-module-position="1" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 "> <div class="card_quote_align--left"> <div class="card_quote--background-swoosh" aria-hidden="true"> <svg width="1280" height="459" viewBox="0 0 1280 459" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2462 -979C2462 -184.814 1812.81 459 1012 459C211.187 459 -438 -184.814 -438 -979C-438 -1773.19 211.187 -2417 1012 -2417C1812.81 -2417 2462 -1773.19 2462 -979Z" fill="rgb(222, 249, 243)"/> </svg> </div> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/form/events/webinars/form-rss/3218940/?d=pb" tabindex="-1" aria-hidden="true" data-link-url="https://www.salesforce.com/form/events/webinars/form-rss/3218940/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/slc-customer-inspirato2.png?w=375" class="card__image" alt=""Einstein Conversation Insights has been invaluable when it comes to digital coaching and reinforcing best practices for our sales team. The ability to share what messaging is most effective across our remote workforce has made all the difference in this hybrid world. Inspirato Dain Rasmussen SVP Sales, Inspirato"" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/slc-customer-inspirato2.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/slc-customer-inspirato2.png?resize=281,300 281w" height="401" width="375"/> </a> </div> <div class="card__content__wrapper"> <blockquote class="card__copy__wrapper"> <div class="card__quote-mark card__quote--ap" aria-hidden="true"></div> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/form/events/webinars/form-rss/3218940/?d=pb" data-link-text="Einstein Conversation Insights has been invaluable when it comes to digital coaching and reinforcing best practices for our sales team. The ability to share what messaging is most effective across our remote workforce has made all the difference in this hybrid world." data-link-url="https://www.salesforce.com/form/events/webinars/form-rss/3218940/?d=pb" data-link-type="header" target="_blank"> Einstein Conversation Insights has been invaluable when it comes to digital coaching and reinforcing best practices for our sales team. The ability to share what messaging is most effective across our remote workforce has made all the difference in this hybrid world. </a> </h3> <div class="tagline_wrapper"> <div class="name"> Dain Rasmussen </div> <div class="role_company"> SVP, Sales, Inspirato </div> </div> </blockquote> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Watch the webinar" data-link-url="https://www.salesforce.com/form/events/webinars/form-rss/3218940/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondaryWithMobileText" data-stacking="wideM" aria-label="watch the webinar: inspirato" href="https://www.salesforce.com/form/events/webinars/form-rss/3218940/?d=pb" target="_blank" rel="noopener" > Watch the webinar </a> </pbc-button> </div> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="1680885588444_1992" data-blade-position="9" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="1680885588444_1992" class="relative logogrid--blade" > <div class="container noCTAs"> <article class="grid grid_main"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> Get the most out of conversation intelligence software with partner apps and experts. </h2> <div class="blade__description pbc-g-text-body-1-2"> <p>Accelerate revenue growth with thousands of pre-built and consultant offerings on AppExchange. Check them out today.</p> </div> </header> <div class="logo-grid logo-grid-blade logo-grid-blade--6 mt-16 mobile-mt-16"> <div class="logo-block logo-block--1 logo-block--card_logomark" data-module-id="1680885588330_5h4" data-module-track-impressions="" data-module-name="Accenture logo" data-module-position="1" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-accenture-logo.png?w=320" class="card__logomark__image" alt="Accenture logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-accenture-logo.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-accenture-logo.png?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--2 logo-block--card_logomark" data-module-id="1680885588352_rso" data-module-track-impressions="" data-module-name="Deloitte logo" data-module-position="2" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-deloitte-logo.png?w=320" class="card__logomark__image" alt="Deloitte logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-deloitte-logo.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-deloitte-logo.png?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--3 logo-block--card_logomark" data-module-id="1680885588364_jud" data-module-track-impressions="" data-module-name="Greytrix logo" data-module-position="3" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-greytrix-logo.png?w=320" class="card__logomark__image" alt="Greytrix logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-greytrix-logo.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-greytrix-logo.png?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--4 logo-block--card_logomark" data-module-id="1680885588379_i19" data-module-track-impressions="" data-module-name="Halosight logo" data-module-position="4" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-halosight-logo.png?w=320" class="card__logomark__image" alt="Halosight logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-halosight-logo.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-halosight-logo.png?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--5 logo-block--card_logomark" data-module-id="1680885588397_icv" data-module-track-impressions="" data-module-name="IBM logo" data-module-position="5" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-ibm-logo.png?w=320" class="card__logomark__image" alt="IBM logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-ibm-logo.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-ibm-logo.png?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--6 logo-block--card_logomark" data-module-id="1681865523404_8rc" data-module-track-impressions="" data-module-name="NeuraFlash LLC logo" data-module-position="6" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-neuraflash-white-logo.png?w=320" class="card__logomark__image" alt="NeuraFlash LLC logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-neuraflash-white-logo.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2023/04/logowall-sales-neuraflash-white-logo.png?resize=300,167 300w" height="auto" width="auto"/> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1699307842395_nbo" data-blade-position="10" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1699307842395_nbo" class="relative promotion--blade promotion--right-image" > <div class="container pb-shadow pb-large-corner"> <article class="grid grid_main promotion_layout--full_height" data-module-id="1699307842395_nbo" data-module-name="Join the Salesblazer movement." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 promotion_layout--full_height-image_wrapper relative " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/promo-salesblazer.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/promo-salesblazer.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/promo-salesblazer.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/promo-salesblazer.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/promo-salesblazer.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Join the Salesblazer movement. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Together, we are building the largest and most successful community of sales professionals.</p> </div> </header> <div class="cta_container flex flex--full_height ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Get started" data-link-url="https://www.salesforce.com/ap/resources/sales/" data-link-type="primary cta" > <a class="cta_button" data-size="" 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300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/promo-salesblazer-background-1.webp?resize=768,250 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/promo-salesblazer-background-1.webp?resize=1024,333 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/promo-salesblazer-background-1.webp?resize=1536,499 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/promo-salesblazer-background-1.webp?resize=2048,666 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1676307171796_15nr" data-blade-position="11" data-blade-name="sf/trailheadmfe" data-blade-variant="trailheadmfe" data-blade-source="www" data-blade-type="blade"> <section id="1676307171796_15nr" class="relative thmfe--blade layout--3 thmfe--" > <div class="container"> <div class="grid grid_main thmfe thmfe__3 thmfe__gridThree"> <header class="thmfe__blade-heading text--center"> <h2 class="headline" style=" "> Become a Salesblazer with free, guided learning on Trailhead. </h2> </header> <div class="cards"> <div class="thcontent-blade-wrapper thcontent-wrapper_learning"> <article class="card card__wrapper"> <pbc-thwrapper tag='thexternal-collection' src='https://ui.trailhead.com/components/v4.29.2/modules/thexternal-collection.js' componentname='thexternal-collection-learning' id='thexternal-collection-learning' data-elementtype='experience-blade' variant='learning' properties='{"envExperienceApiHost":"https://mobile.api.trailhead.com/graphql","envCommunityApiHost":"https://community.api.trailhead.com/graphql","locale":"en-ap","config":{"card":{"variant":"default","layout":"grid","title":"","ctaLabel":"","ctaHref":"","ctaAlways":false},"item":{"hideMetaLeft":true,"hideMetaRight":true,"hideAction":true,"variant":"tile","dynamicCta":true,"hideDescription":false,"hideImage":false,"titleTruncateLines":3},"state":{}},"variant":"learning","items":[{"name":"einstein-call-coaching","type":"MODULE"},{"name":"high-velocity-sales","type":"MODULE"},{"name":"sales-role-quick-look","type":"MODULE"}]}' bladeid='1676307171796_15nr' bladename='sf/trailheadmfe' idxnext='11' bladesource='www' bladevariant='trailheadmfe' > </pbc-thwrapper> </article> </div> </div> </div> </div> </section> </div><div data-blade-id="1668725994463_w0k" data-blade-position="12" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1668725994463_w0k" class="relative nup--blade nup--link_below layout--4 nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__4 nup__gridFour"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> Hit the ground running with conversational intelligence tips, tricks, and best practices. </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1670344843533_giz" data-module-name="Your sales reps need more support — here are 10 ways to coach them." data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/blog/effectively-coach-sales-team-blog/" tabindex="-1" aria-label="Your sales reps need more support — here are 10 ways to coach them." 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<span class="badge blue95 pl-12 pr-12">Blog</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/blog/effectively-coach-sales-team-blog/" data-link-text="Your sales reps need more support — here are 10 ways to coach them." data-link-url="https://www.salesforce.com/blog/effectively-coach-sales-team-blog/" data-link-type="header" target="_blank"> Your sales reps need more support — here are 10 ways to coach them. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Read the blog" data-link-url="https://www.salesforce.com/blog/effectively-coach-sales-team-blog/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Read the blog -- Your Sales Reps Need More Support — Here Are 10 Ways To Coach Them" href="https://www.salesforce.com/blog/effectively-coach-sales-team-blog/" target="_blank" rel="noopener" > Read the blog 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software?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1700168583847_h8j-11" class="accordion__trigger" id="accordion1700168583847_h8j-11" aria-label="What is conversational intelligence software?"> <span class="accordion__title relative"> What is conversational intelligence software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1700168583847_h8j-11" id="rel1700168583847_h8j-11"> <div class="accordion__description"> <p>Conversational intelligence software offers the ability to see insights and trends surfaced from voice and video calls. Calls are recorded and analyzed for mentions of specific keywords and phrases.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1700168583653_513" data-module-name="Does Einstein Conversation Insights record calls?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1700168583847_h8j-12" class="accordion__trigger" id="accordion1700168583847_h8j-12" aria-label="Does Einstein Conversation Insights record calls?"> <span class="accordion__title relative"> Does Einstein Conversation Insights record calls? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1700168583847_h8j-12" id="rel1700168583847_h8j-12"> <div class="accordion__description"> <p>No, Einstein Conversation Insights does not record calls. Rather, it is an AI feature that processes audio recordings and surfaces insights.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1700168583658_15ix" data-module-name="What is natural language processing (NLP)?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1700168583847_h8j-13" class="accordion__trigger" id="accordion1700168583847_h8j-13" aria-label="What is natural language processing (NLP)?"> <span class="accordion__title relative"> What is natural language processing (NLP)? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1700168583847_h8j-13" id="rel1700168583847_h8j-13"> <div class="accordion__description"> <p>NLP is AI that recognizes language and its many usage and grammar rules by finding patterns within large datasets.</p> </div> </section> </div> </div> </div> <div id="tab-2-1700168583847_h8j" role="tabpanel" aria-labelledby="tab-2-1700168583847_h8j" class="hidden" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1698436167070_p0c" data-module-name="Are there upfront costs or additional fees?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="false" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1700168583847_h8j-21" class="accordion__trigger" id="accordion1700168583847_h8j-21" aria-label="Are there upfront costs or additional fees?"> <span class="accordion__title relative"> Are there upfront costs or additional fees? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1700168583847_h8j-21" id="rel1700168583847_h8j-21"> <div class="accordion__description"> <p>Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. 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