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data-rocket-location-hash="80e7b013ee3a39d5e25e1e5ef3fe01d3" id="primary" class="content-area"> <main data-rocket-location-hash="cbee32c6b03acdcb1433bbd49a4f7f16" id="main" class="site-main" role="main"> <article id="product-271369" class="post post-271369 course type-course status-publish hentry"> <header class="entry-header"> <h1 class="entry-title">OTRS Master</h1> </header> <div class="entry-content"> <div id="produkt-otrs-master" class="prod lang-de"> <div class="left"> <h2>((OTRS)) Community Edition - Master, die OTRS Schulung für OTRS Profis</h2> <div class="container description"> <p>Sie betreiben OTRS bereits und kennen sich ganz gut aus? OTRS kann mehr, als man über die normale Admin-Oberfläche sieht!</p> <p>Wir konnten für diesen Kurs den OTRS-Erfinder Martin Edenhofer gewinnen. Diese Schulung ist der richtige Ort, um gemeinsam mit ihm Fragen zu klären, die Ihnen niemand sonst beantworten konnte.</p> <p>Dieser Kurs richtet sich an OTRS Administratoren, die sicher im täglichen Arbeiten mit OTRS sind, jedoch das System noch tiefer verstehen wollen. Lernen Sie verborgene Funktionen und Fähigkeiten von OTRS kennen.</p> <p>Tauchen Sie ein in die Welt von ACLs, der SysConfig oder des Reportings. Lernen Sie Tricks und Kniffe zur Anbindung von Fremdsystemen und externer Authentifizierung kennen.</p> <p> Das bisherige Produkt "OTRS" wurde unterteilt. Es gibt die ((OTRS)) Community Edition in Version 6 welches die Open Source Variante und auch im Kurs die Basis ist. Im Kurs wird nicht auf OTRS 7 bzw. OTRS 8 (nicht Open Source Variante) eingegangen. </p> </div> <div class="container trainer"> <h3>Trainer und Dozenten</h3> <p>Ein erfahrener Mitarbeiter der Znuny GmbH (dem Unternehmen des OTRS Erfinders und Gründers der OTRS AG Martin Edenhofer) hält die Schulung. Manchmal lässt Martin es sich nicht nehmen, die Schulung selbst abzuhalten.</p> </div> <div class="container preconditions"> <h3>Voraussetzungen</h3> <p>Sie sollten die <a href="/kurs/otrs">OTRS Admin Schulung</a> (oder vergleichbar) besucht haben und OTRS bereits einige Zeit betreiben.</p> </div> <div class="container content"> <h3>Inhalt</h3> <div class="content"> <h4>ACLs im Experten-Modus</h3> <p> Sie verwenden schon ACLs oder möchten dies gerne tun? Wir zeigen Ihnen, was mit ACLs alles möglich ist. Wie man sie konfiguriert, verwaltet und nachvollziehbar dokumentiert. </p> <h4>SysConfig im Detail</h3> <p> Das Herzstück der OTRS Konfiguration. Jeder OTRS-Admin kennt die wichtigsten Parameter. Hier steigen wir tiefer ein und erklären deren Aufbau und Hintergrund. </p> <h4>dtl's + CSS in voller Gänze</h3> <p> Sie möchten die Information und/oder deren Darstellung in der Web-Oberfläche verändern/ergänzen. Hier sehen Sie wie es geht, wo Sie was finden und wie Sie damit arbeiten können. </p> <h4>Dynamic Fields</h3> <p> Freitext-Felder bzw. Dynamic Fields sind einfach zu verwenden. Wie mache ich Dynamic Fields aber kontextabhängig z.B. abhängig von anderen Dynamic Fields, Queues oder vom Ticket-Type? Wir zeigen was geht und was zu machen ist. </p> <h4>Single-Sign-On mit OTRS</h3> <p> Einführung in den Authentifizierungs-Layer von OTRS - von der einfachen http-basic Auth bis zu Google/OpenID (über Apache). </p> <h4>Generic Agent in voller Gänze</h3> <p> Wir zeigen Ihnen die Welt des Generic Agents. Zeitgesteuerte Automatisierung von Arbeitsabläufen. </p> <h4>Kopplung mit Fremdsystemen</h3> <p> Sie wollen zwei Ticket-Systeme miteinander verbinden? Ihren Service-Partner anbinden (ohne ein zweites Ticket-System zu verwenden). Hier sehen Sie die Möglichkeiten, die OTRS Ihnen zur Verfügung stellt. </p> <h4>Reporting/Statistiks fürs Unternehmen und fürs Management</h3> <p> Sie kennen das Statistik-Framework von OTRS? Wer nicht! Nur wer kann es richtig bedienen :-) . Wir führen Sie durch alle Kniffs und Fallstricke um an Ihre gewünschte Auswertung zu kommen. </p> <h4>Performance Tuning OTRS (Strategie und Möglichkeiten)</h3> <p> Sie kommen mit Ihrer OTRS Instanz an Performance Probleme oder Ihre Datenbank läuft voll? Sehen Sie welche Möglichkeiten/Strategien zur Verfügung stehen. </p> <h4>Securing OTRS</h3> Wie setze ich bestimmte Sicherheitsanforderungen wie um z.B. sha+salted crypted Passwörter - best practice aus langjähriger Zusammenarbeit mit Großkonzernen. <p> <h4>Bonus: Tracking, Inventory Scanning und CMDB</h3> <p> Ja nach Wunsch können wir während der Schulung auch auf diese Themen eingehen. Entscheiden Sie im Kurs, was für Sie noch von Interesse ist. </p> </div> </div> <div class="container times"> <h3>Kurszeiten</h3> <div class="content"> <p>Wer möchte, reist bis 22 Uhr am Vortag an und nutzt den Abend bereits zum Fachsimpeln am Kamin oder im Park.</p> <p>An Kurstagen gibt es bei uns ab 8 Uhr Frühstück.</p> <p> Unsere Kurse beginnen um 9 Uhr und enden um 18 Uhr. </p> <p>Neben den kleinen Pausen gibt es eine Stunde Mittagspause mit leckerem, frisch in unserer Küche zubereitetem Essen. </p> <p>Nach der Schulung anschließend Abendessen und Angebote für Fachsimpeln, Ausflüge uvm. Wir schaffen eine Atmosphäre, in der Fachleute sich ungezwungen austauschen. Wer das nicht will, wird zu nichts gezwungen und findet auch jederzeit Ruhe.</p> </div> </div> </div> <div class="right"> <div class="container appointments" id="register-appointments"> <h5>Termine und Anmeldung</h5> <p>Es steht noch kein Termin für diesen Kurs fest.</p> <p>Haben Sie einen <a href="https://shop.linuxhotel.de/de/inquiries/otrs-master/de/new">Wunschtermin</a>?</p>  </div> <div class="container relatedcourses"> <h5>Verwandte Seminare ...</h5> <p>... aus der Kategorie <a href="/categories/?cat=applications">Anwendungen</a> </p> <ul> <hr><li><a href="/course/civicrm-de">CiviCRM</a></li><li><a href="/course/documentation-de">Dokumentationsmanagement</a></li><li><a href="/course/calc-de">Libre Office Calc</a></li><li><a href="/course/libre_office-de">Libre Office Einführung</a></li><li><a href="/course/impress-de">Libre Office Impress</a></li><li><a href="/course/writer-de">Libre Office Writer</a></li><li><a href="/course/linux_grundlagen-de">Linux Grundlagen</a></li><li><a href="/course/anwender_grundlagen-de">Linux für Anwender</a></li><li><a href="/course/otrs-keyuser-de">OTRS Keyuser</a></li><li><a href="/course/otrs-de">OTRS Ticket System</a></li><li><a href="/course/R-statistik-de">R - statistische Analysen</a></li><li><a href="/course/vim-de">Vim Texteditor</a></li><li><a href="/course/wireshark-de">Wireshark</a></li><li><a href="/course/zammad-de">Zammad Administrator</a></li><li><a href="/course/zammad-agent-de">Zammad Agent and Power-User</a></li><li><a href="/course/openedx-de">open edX</a></li><li><a href="/course/openedx-admin-de">open edX für Admins</a></li><li><a href="/course/openedx-author-de">open edX für Kursautoren</a></li><li><a href="/course/openhab-de">openHAB</a></li> </ul> </div> </div> </div> </div> </article> </main> </div> <footer data-rocket-location-hash="2f2a8e58f2cf20d66ae24285ba86ee7d"> <div data-rocket-location-hash="3a6d23777c8213a896ff51f10239ea6d" id="footer"> <div class="cell"> <h3><a 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