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data-analytics-element-engagement="globalnav hover - airpods" class=" globalnav-item globalnav-item-airpods globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/la/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 1.693h-.996c-.135-.504-.627-.838-1.389-.838-.75 0-1.336.381-1.336.943 0 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class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 55 44" width="55" xmlns="http://www.w3.org/2000/svg"><path d="m2.9754 25.9948v-7.5058h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059h-1.0547zm7.7314 0-3.1172-8.4551h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551zm8.7486 2.25v-.8613c.123.0234.2812.0293.4219.0293.5801 0 .8965-.2754 1.1602-1.0371l.1172-.375-2.3379-6.3223h1.0898l1.7344 5.1973h.0938l1.7285-5.1973h1.0723l-2.4668 6.7031c-.5391 1.4648-1.043 1.8984-2.1621 1.8984-.1349.0001-.3107-.0116-.4513-.0351zm9.375-6.4746c0-2.7305 1.4297-4.4297 3.7266-4.4297 1.7812 0 3.1699 1.1191 3.4219 2.748h-1.0723c-.2812-1.0898-1.1836-1.7754-2.3496-1.7754-1.623 0-2.6426 1.3359-2.6426 3.457s1.0195 3.4512 2.6484 3.4512c1.1777 0 2.0742-.6035 2.3438-1.582h1.0723c-.2812 1.5527-1.6172 2.5547-3.416 2.5547-2.297.0001-3.7325-1.6992-3.7325-4.4238zm8.2939 2.4551c0-1.1309.832-1.7812 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1.6289-.8555zm-4.459-2.045h3.4804c-.0234-1.1191-.6914-1.8574-1.6934-1.8574-1.0077 0-1.7109.7383-1.787 1.8574z"></path></svg></span><span class="globalnav-link-text">Soporte</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - where-to-buy" class=" globalnav-item globalnav-item-where-to-buy globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/la/buy/" data-globalnav-item-name="where-to-buy" data-topnav-flyout-trigger-compact="true" data-analytics-title="where to buy" data-analytics-element-engagement="hover - where to buy" aria-label="Dónde comprar" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-where-to-buy"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 85 44" width="85" xmlns="http://www.w3.org/2000/svg"><path d="m2.9849 17.5355c2.5078 0 3.9902 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2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819zm2.751-3.961h.9609v.9375h.0938c.1875-.6152.9141-1.0488 1.752-1.0488.1641 0 .375.0117.5039.0293v1.0078c-.082-.0234-.4453-.0586-.6445-.0586-.9609 0-1.6582.6445-1.6582 1.5352v3.9141h-1.0078v-6.3165z"></path></svg></span><span class="globalnav-link-text">Dónde comprar</span></span></a></li></ul></div></div></div></li><li data-topnav-flyout-label="Buscar en apple.com" data-analytics-title="open - search field" class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="https://support.apple.com/kb/index?page=search&locale=es_419" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Buscar en apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg height="44" viewBox="0 0 15 44" width="15" xmlns="http://www.w3.org/2000/svg"><path d="m14.2655 27.0566-3.9155-3.9089a5.4578 5.4578 0 1 0 -1.1123 1.15l3.8966 3.8905a.8.8 0 1 0 1.1309-1.1319zm-12.6655-7.0542a4.3328 4.3328 0 1 1 4.333 4.3257 4.3342 4.3342 0 0 1 -4.333-4.3257zm12.666 7.0542-3.916-3.9089a5.4578 5.4578 0 1 0 -1.1123 1.15l3.8966 3.8905a.8.8 0 1 0 1.1309-1.1319zm-12.666-7.0542a4.3328 4.3328 0 1 1 4.333 4.3257 4.3342 4.3342 0 0 1 -4.333-4.3257z"></path></svg></span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 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gb-list"><li class="gb-list_item"><p class="gb-paragraph">Si la Mac dispone de la cobertura de un plan AppleCare, puedes <a href="/es-la/118218" class="gb-anchor">cancelar tu plan AppleCare</a> o <a href="/es-la/111801" class="gb-anchor">transferir tu plan AppleCare a un propietario nuevo</a>.</p></li><li class="gb-list_item"><p class="gb-paragraph">Si la Mac no se enciende o no arranca, primero<a href="/es-la/102675" class="gb-anchor">obtén información sobre qué hacer si la Mac no termina de arrancar</a>. Luego, regresa a este artículo si la Mac se inicia correctamente.</p></li></ul> <h2 class="gb-header">Usar Borrar contenido y configuración</h2> <p class="gb-paragraph">Borrar contenido y configuración es una función que facilita el restablecimiento de la Mac a la configuración de fábrica. La Mac solo tiene esta función si usa <a href="/es-la/109033" class="gb-anchor">macOS Monterey o versiones posteriores</a> y es una <a href="/es-la/116943" class="gb-anchor">Mac con Apple Silicon</a> o una <a href="/es-la/103265" class="gb-anchor">Mac con el chip de seguridad T2 de Apple</a>.</p> <p class="gb-paragraph">Si la Mac tiene esta función, no es necesario que sigas los demás pasos de este artículo. En su lugar, <a href="/es-la/102664" class="gb-anchor">obtén información sobre cómo usar Borrar contenido y configuración</a>.</p> <h2 class="gb-header">Si no puedes usar la función Borrar contenido y configuración</h2> <p class="gb-paragraph">Si la función Borrar contenido y configuración no está disponible en la Mac, sigue estos pasos. Antes de empezar, es útil <a href="/es-la/109033" class="gb-anchor">saber qué versión de macOS tiene la Mac</a>.</p> <h3 class="gb-header">1. Haz un respaldo o transfiere los archivos</h3> <p class="gb-paragraph">Si no tienes un respaldo actual, puedes <a href="/es-la/102307" class="gb-anchor">hacer un respaldo de los archivos</a> en un dispositivo de almacenamiento externo o <a href="/es-la/102613" class="gb-anchor">transferir los archivos a una Mac nueva</a>.</p> <h3 class="gb-header">2. Cierra la sesión de iTunes</h3> <p class="gb-paragraph">Si usas macOS Catalina o versiones posteriores, omite este paso.</p> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">En la barra de menús de iTunes, selecciona Cuenta > Autorizaciones > Retirar autorización a esta computadora.</p></li><li class="gb-list_item"><p class="gb-paragraph">Ingresa la información de tu cuenta de Apple (Apple ID) y haz clic en Retirar autorización. <a href="/es-la/118292" class="gb-anchor">Obtén más información sobre cómo retirar la autorización</a>.</p></li></ol> <h3 class="gb-header">3. Cierra la sesión de iCloud</h3> <p class="gb-paragraph">Cuando sigas estos pasos para <a href="/es-la/104958" class="gb-anchor">cerrar la sesión de iCloud</a>, se te preguntará si quieres conservar una copia de los datos de iCloud en esta Mac. Es más rápido guardar una copia porque borrarás el contenido de la Mac más adelante. </p> <h4 class="gb-header">macOS Ventura o versiones posteriores:</h4> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Selecciona el menú Apple  > Configuración del Sistema.</p></li><li class="gb-list_item"><p class="gb-paragraph">Haz clic en tu nombre en la barra lateral de Configuración del Sistema.</p></li><li class="gb-list_item"><p class="gb-paragraph">A la derecha, desplázate hacia abajo y haz clic en Cerrar sesión.</p></li></ol> <h4 class="gb-header">macOS Monterey, macOS Big Sur o macOS Catalina:</h4> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Selecciona menú Apple  > Preferencias del Sistema.</p></li><li class="gb-list_item"><p class="gb-paragraph">Haz clic en Apple ID.</p></li><li class="gb-list_item"><p class="gb-paragraph">Selecciona Resumen en la barra lateral.</p></li><li class="gb-list_item"><p class="gb-paragraph">Haz clic en Cerrar sesión.</p></li></ol> <h4 class="gb-header">Versiones anteriores de macOS:</h4> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Selecciona menú Apple  > Preferencias del Sistema.</p></li><li class="gb-list_item"><p class="gb-paragraph">Haz clic en iCloud.</p></li><li class="gb-list_item"><p class="gb-paragraph">Haz clic en Cerrar sesión.</p></li></ol> <h3 class="gb-header">4. Cierra la sesión de iMessage</h3> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Abre la app Mensajes.</p></li><li class="gb-list_item"><p class="gb-paragraph">En la barra de menús de Mensajes, selecciona Mensajes > Configuración (o Preferencias).</p></li><li class="gb-list_item"><p class="gb-paragraph">Haz clic en iMessage.</p></li><li class="gb-list_item"><p class="gb-paragraph">Haz clic en Cerrar sesión.</p></li></ol> <h3 class="gb-header">5. Desenlaza los dispositivos Bluetooth (opcional)</h3> <div class="callout gb-callout"><p class="gb-paragraph">Si lo haces en una Mac que no tiene un trackpad o teclado integrado, deberás conectar un mouse y un teclado USB para completar los pasos restantes. </p></div> <p class="gb-paragraph">Si la Mac está enlazada con un teclado, mouse u otro dispositivo Bluetooth que planeas conservar, puedes desenlazarlo. Con este paso opcional, se evitan las entradas accidentales cuando la Mac y el dispositivo tienen diferentes dueños, pero permanecen dentro del rango de Bluetooth.</p> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Selecciona el menú Apple  > Configuración del Sistema (o Preferencias del Sistema).</p></li><li class="gb-list_item"><p class="gb-paragraph">Haz clic en Bluetooth.</p></li><li class="gb-list_item"><p class="gb-paragraph">Mueve el puntero sobre el dispositivo que quieres desenlazar y, a continuación, haz clic en el botón Desconectar o en el botón Eliminar (x) situados junto al nombre del dispositivo.</p></li></ol> <h3 class="gb-header">6. Borra el contenido de la Mac</h3> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Apaga la Mac.</p></li><li class="gb-list_item"><p class="gb-paragraph">Inicia la computadora desde Recuperación de macOS y, luego, usa la Utilidad de Discos para borrar el contenido de la Mac. Para obtener detalles sobre estas dos acciones, sigue estos pasos: <a href="/es-la/102639" class="gb-anchor">Usa Utilidad de Discos para borrar una Mac con procesador Intel</a>.</p></li><li class="gb-list_item"><p class="gb-paragraph">Cuando termines, sal de Utilidad de Discos pero no reinicies la Mac.</p></li></ol> <h3 class="gb-header">7. Reinstala macOS</h3> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Mientras sigues en Recuperación de macOS, selecciona Volver a instalar macOS y sigue las instrucciones que aparecen en pantalla. <a href="/es-la/102655" class="gb-anchor">Obtén más información sobre cómo reinstalar macOS desde Recuperación de macOS</a>. </p></li><li class="gb-list_item"><p class="gb-paragraph">Después de reinstalar macOS, la Mac se reinicia y aparece un asistente de configuración. Toca Comando + Q para apagar la computadora en lugar de continuar con la configuración.</p></li></ol> <h3 class="gb-header">8. Restablece la NVRAM</h3> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Si usas una Mac con procesador Intel, sigue los pasos para <a href="/es-la/102539" class="gb-anchor">restablecer la NVRAM</a>. De esta manera, se borra la configuración del usuario de la memoria y se restauran determinadas funciones de seguridad que se podrían haber modificado.</p></li><li class="gb-list_item"><p class="gb-paragraph">Después de restablecer la NVRAM, la Mac se enciende y vuelve a mostrar el asistente de configuración. Si deseas que la Mac quede lista para usar, presiona Comando + Q para apagarla en lugar de continuar con la configuración.</p></li></ol> <div class="note gb-note"><p class="gb-paragraph">Más allá del modelo o el estado en el que se encuentre, podemos convertir tu dispositivo en algo bueno para ti y para el planeta: <a href="https://www.apple.com/mx/trade-in/" class="gb-anchor">obtén información sobre cómo canjear o reciclar la Mac con Apple Trade In</a>.</p></div> <div class='mod-date'> <span>Fecha de publicación:</span> <time dateTime=septiembre 26, 2024itemprop='datePublished'>septiembre 26, 2024</time> </div> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div> <fieldset id='question-state' class='show'> <legend class='helpful-heading'> <span id="okapi-a">¿Te resultó útil?</span> </legend> <div class='helpful-btn-grp'> <button class='button button-reduced button-secondary' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes' data-ss-analytics-event=acs.link_click title='Ha resuelto mi problema.'> Sí </button> <button class='button button-reduced button-secondary' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no' data-ss-analytics-event=acs.link_click title='No es de utilidad.'> No </button> </div> </fieldset> </div> <div id='feedback-state' class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type='hidden' id='form-counter-error-message' value="El límite máximo de caracteres es 250." /> <label id='feedback-label' data-no-label="Gracias por informarnos de esta situación." data-yes-label="Nos complace que este artículo haya sido útil." ></label> <div class='form-element form-textbox-labelbelow' id='feedback'> <div class="textarea-wrapper"> <div> <div class="form-textbox form-textbox-with-counter"> <span class="form-label" id="optional_label" aria-hidden="true"></span> <textarea type="text" class="form-textbox-textarea form-counter-textarea form-text-area form-textbox-input" data-max-length='250' aria-labelledby="optional_label" aria-describedby="char_limit_counter" data-no-placeholder="¿De qué forma podemos hacer más útil este artículo? 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