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2.4 0 0 1 4.1 1.7c0 .6-.2 1.2-.7 1.7l-5.7 5.8 1 1 5.8-5.8a4 4 0 0 0 0-5.5Z" fill="currentColor"/><path fill-rule="evenodd" clip-rule="evenodd" d="M17.6 11 11 17.9c-1 1-2.5 1-3.4 0l-.5-.5-1 1 .5.5a3.8 3.8 0 0 0 5.4 0l6.6-6.7-1-1Z" fill="currentColor"/></svg> </span>Squarespace</a></li> <li><a href="/marketplace/apps/mailchimp/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M12 1.5a10.5 10.5 0 1 0 0 21 10.5 10.5 0 0 0 0-21Z" fill="#FDDD4C"/><path d="M7.4 14.7c-.2-.3.3-.8.1-1.3a.8.8 0 0 0-1.3-.2c-.3.3-.3.7-.2.8v.1c.2 0 .2-.3.3-.4.1-.2.4-.3.7-.2.4.3 0 .7 0 1 0 .4.3.6.5.6l.4-.2c0-.2-.3.1-.5-.2ZM16 11.5h-.4l-.2-.5c-.1-.4-.1-.7.1-.7.3 0 .4.2.5.6v.6ZM13.4 11.8v.2l.4.2v.1h-.4c0 .2-.2.2-.4 0 0 0-.2.2-.3 0l.2-.1-.1-.5-.4.1H12l.2-.2.4-.2c0-.2 0-.4.2-.4s.3.1.4.4c.3 0 .5.2.6.4v.1l-.5-.1ZM15 12.7h.3c0-.1 0-.3-.2-.3h-.3c-.1.1 0 .3.1.3ZM15.6 12.2c0-.2.1-.3.3-.3l.2.3c0 .2-.1.3-.2.3-.2 0-.3-.1-.3-.3Z" fill="#000"/><path fill-rule="evenodd" clip-rule="evenodd" d="M18.9 14.2c.2 0 .6.3.6 1 0 .6-.3 1.3-.3 1.5-1 2.3-3.4 3.6-6.2 3.5a6.4 6.4 0 0 1-5.8-3.6c-.6 0-1.2-.3-1.7-.7-.5-.4-.8-1-.9-1.5 0-.5 0-1 .2-1.3l-.6-.4c-2.5-2.1 5.4-10.8 8-8.6l.8.8c1.2-.5 4.4-1.5 4.4.8 0 .8-.4 1.6-1.2 2.4.9.8.6 2 .8 3l.3.2c.6.1 1 .3 1.2.6l.4.6c0 .2 0 .6-.3 1l.3.7ZM7 16h.3c.9-.2 1.1-1.2 1-2.2-.2-1-1-1.4-1.5-1.5h-.3c-1 .2-1.5 1-1.4 2 .1.9 1 1.6 2 1.7Zm-2-3.4c.3-.4.8-.7 1.3-.8.7-2 2-3.7 3.5-4.9 1.2-1 2.5-1.7 2.5-1.7s-.7-.8-1-.8c-1.2-.3-4 1.5-5.7 4C5 9.4 4 11.2 4.5 12l.6.5Zm10.3 3s-1 .4-2.7 0c0 .4.6.6 1 .7 2 .3 4-.8 4.4-1 0-.1 0 0 0 0-.6.7-2 1.4-3.8 1.4-.8 0-1.5-.2-1.8-.7-.5-.6 0-1.6.7-1.5a7 7 0 0 0 3.7-.5c1-.5 1.4-1 1.4-1.4-.1-.6-1-.7-1.5-.9-.3 0-.4-.1-.4-.5v-1c0-.5-.1-1-.5-1.3a.6.6 0 0 0-.5 0c-.2 0-.3 0-.5.2-.4.4-.8.4-1.3.4a7.9 7.9 0 0 1-.8 0h-.2c-.7 0-1.5.5-1.7 1.4-.1 1 .5 1.6.8 2l.2.2.1.2v.2a3.1 3.1 0 0 0-.7 3.3C12 18.3 14 19 16 18.4c1.4-.5 2.7-1.6 3-3 0-.4-.1-.6-.2-.7h-.3s0-.5-.3-1c-.6.5-1.3.9-1.9 1-.9.3-1.9.4-2.8.3-.4 0-.7-.1-.8.2 1.3.5 2.6.3 2.6.3Zm-3.7-8.9c-.6.4-1.4 1-2 1.7a6.4 6.4 0 0 1 5-1c-.4-.3-1-.4-1.5-.4 0-.2.2-.3.3-.3v-.1c-.6 0-2 .6-2 .6l.3-.5Z" fill="#000"/></svg></span>Mailchimp</a></li> </ul> </div> <div> <p class="c-menu__header u-hidden lg:u-block"></p> <ul class="b--lg:u-pt-2.5"> <li><a href="/marketplace/apps/whatsapp-business/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 23.25C17.799 23.25 22.5 18.549 22.5 12.75C22.5 6.95101 17.799 2.25 12 2.25C6.20101 2.25 1.5 6.95101 1.5 12.75C1.5 14.6332 1.99575 16.4005 2.86386 17.9287L1.5 23.25L6.98615 21.9778C8.47603 22.7891 10.1842 23.25 12 23.25ZM12 21.6346C16.9068 21.6346 20.8846 17.6568 20.8846 12.75C20.8846 7.84316 16.9068 3.86538 12 3.86538C7.09316 3.86538 3.11538 7.84316 3.11538 12.75C3.11538 14.6445 3.70838 16.4006 4.71888 17.8427L3.92308 20.8269L6.95995 20.0677C8.39202 21.0559 10.1284 21.6346 12 21.6346Z" fill="#BFC8D0"/> <path d="M21 12C21 16.9706 16.9706 21 12 21C10.1041 21 8.34516 20.4138 6.89449 19.4127L3.81818 20.1818L4.62432 17.1588C3.60069 15.698 3 13.9192 3 12C3 7.02944 7.02944 3 12 3C16.9706 3 21 7.02944 21 12Z" fill="url(#paint0_linear_45_490)"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22.5C17.799 22.5 22.5 17.799 22.5 12C22.5 6.20101 17.799 1.5 12 1.5C6.20101 1.5 1.5 6.20101 1.5 12C1.5 13.8832 1.99575 15.6505 2.86386 17.1787L1.5 22.5L6.98615 21.2278C8.47603 22.0391 10.1842 22.5 12 22.5ZM12 20.8846C16.9068 20.8846 20.8846 16.9068 20.8846 12C20.8846 7.09316 16.9068 3.11538 12 3.11538C7.09316 3.11538 3.11538 7.09316 3.11538 12C3.11538 13.8945 3.70838 15.6506 4.71888 17.0927L3.92308 20.0769L6.95995 19.3177C8.39202 20.3059 10.1284 20.8846 12 20.8846Z" fill="white"/> <path d="M9.37502 7.12501C9.12537 6.62357 8.7424 6.66797 8.35551 6.66797C7.66407 6.66797 6.58594 7.49618 6.58594 9.03756C6.58594 10.3008 7.14259 11.6836 9.01831 13.7522C10.8285 15.7485 13.207 16.7812 15.1816 16.746C17.1563 16.7109 17.5625 15.0117 17.5625 14.4378C17.5625 14.1835 17.4047 14.0566 17.2959 14.0221C16.6231 13.6992 15.382 13.0974 15.0996 12.9844C14.8172 12.8713 14.6698 13.0243 14.5781 13.1074C14.3221 13.3515 13.8144 14.0707 13.6406 14.2324C13.4668 14.3942 13.2077 14.3123 13.0999 14.2512C12.7031 14.092 11.6272 13.6134 10.7696 12.7821C9.70899 11.7539 9.64675 11.4002 9.44693 11.0853C9.28707 10.8334 9.40437 10.6789 9.46291 10.6113C9.69142 10.3477 10.007 9.94058 10.1485 9.73829C10.29 9.53599 10.1776 9.22885 10.1102 9.03756C9.82033 8.21485 9.57473 7.52615 9.37502 7.12501Z" fill="white"/> <defs> <linearGradient id="paint0_linear_45_490" x1="19.875" y1="5.25" x2="3" y2="21" gradientUnits="userSpaceOnUse"> <stop stop-color="#5BD066"/> <stop offset="1" stop-color="#27B43E"/> </linearGradient> </defs> </svg> </span>WhatsApp</a></li> <li><a href="/marketplace/apps/facebook-messenger/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><circle cx="12" cy="12" r="10.5" fill="url(#a)"/><path d="m16 15.2.4-3h-3v-1.9c0-.8.5-1.6 1.8-1.6h1.3V6.2L14.1 6c-2.4 0-4 1.4-4 4v2.2H7.6v3h2.7v7.2a10.9 10.9 0 0 0 3.3 0v-7.2h2.4Z" fill="#fff"/><defs><linearGradient id="a" x1="12" y1="1.5" x2="12" y2="22.4" gradientUnits="userSpaceOnUse"><stop stop-color="#18ACFE"/><stop offset="1" stop-color="#0163E0"/></linearGradient></defs></svg></span>Facebook</a></li> <li><a href="/marketplace/apps/hubspot/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M17.7 8.4V6a2 2 0 0 0 1.1-1.7 2 2 0 0 0-2-2 2 2 0 0 0-1.9 2A2 2 0 0 0 16 6v2.5c-1 .2-1.8.6-2.6 1.2L6.6 4.2a2.2 2.2 0 0 0-2.7-2.6A2.2 2.2 0 0 0 2.8 5a2.2 2.2 0 0 0 2.7.5l6.8 5.2a5.4 5.4 0 0 0 0 6.2l-2 2h-.5a1.8 1.8 0 0 0-1.7 2 1.8 1.8 0 0 0 2.4 1.4 1.8 1.8 0 0 0 1-1.7v-.5l2-2a5.5 5.5 0 0 0 8.1-7 5.5 5.5 0 0 0-4-2.8h.1Zm-.8 8.2a2.8 2.8 0 0 1-2.8-3.3 2.8 2.8 0 0 1 5.1-1 2.8 2.8 0 0 1-2.3 4.3" fill="#FF7A59"/></svg></span>HubSpot</a></li> </ul> </div> </div> <a href="/marketplace/" class="c-menu__foot-action v--m-button"> Discover 200+ integrations<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14 7.99992H2M9.33333 3.33325L14 7.99992L9.33333 3.33325ZM14 7.99992L9.33333 12.6666L14 7.99992Z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </a> </div> </li> <li data-menu-target="root" data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"> <button class="c-menu__item v--top" data-menu-target="top">Customers<span class="c-menu__arrow"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </span></button> <div class="c-menu__sub"> <div class="c-menu__split"> <div> <ul> <li><a href="/customers/" class="c-menu__item">Our customers<br><small>Join 37000+ companies</small></a></li> <li><a href="/customers/customer-stories/" class="c-menu__item">Case Studies<br><small>How others grow with LiveChat</small></a></li> <li><a href="/customers/live-chat-reviews/" class="c-menu__item v--no-border">Reviews<br><small>What they say about us</small></a></li> </ul> </div> <div> <p class="c-menu__header">Industries</p> <ul> <li><a href="/solutions/ecommerce/" class="c-menu__item v--m-button"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M16 11V7a4 4 0 10-8 0v4M5 9h14l1 12H4L5 9z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Ecommerce</a></li> <li><a href="/solutions/it-software/" class="c-menu__item v--m-button"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 20l4-16m4 4l4 4-4 4M6 16l-4-4 4-4" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Software & IT</a></li> <li><a href="/solutions/education/" class="c-menu__item v--m-button"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8 20v-7.5l4-2.2m0 3.7l9-5-9-5-9 5 9 5zm0 0l6.2-3.4c.8 2 1 4.3.6 6.5a12 12 0 00-6.8 3 12 12 0 00-6.8-3 12 12 0 01.6-6.5L12 14z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Education</a></li> <li><a href="/solutions/livechat-for-finance/" class="c-menu__item v--m-button"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M4 21h16M4 10h16M20 10V7l-8-4-8 4v3M7 10v11M17 10v11M12 10v11" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span>Finance</a></li> </ul> </div> </div> </div> </li> <li data-menu-target="root" class="u-hidden" data-controller="attribute logged-in" data-attribute-remove-class="u-hidden" data-action="logged-in:loggedIn->attribute#removeClass"> <a class="c-menu__item v--top" href="/help/" data-menu-target="top">Help Center</a> </li> <li class="v--only-mobile"> <a href="/app/" class="c-menu__item v--top">App</a> </li> <li data-menu-target="root"> <button class="c-menu__item v--top" data-menu-target="top">Resources<span class="c-menu__arrow"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </span></button> <div class="c-menu__sub"> <div class="c-menu__split"> <div> <ul> <li data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"><a href="/help/" class="c-menu__item"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M12 16a4 4 0 100-8 4 4 0 000 8z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/><path d="M12 21a9 9 0 100-18 9 9 0 000 18zM15 15l3.4 3.4M9 15l-3.4 3.4M5.6 5.6L9 9M18.4 5.6L15 9" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span>Help Center</a></li> <li class="v--only-mobile"><a href="/success/" class="c-menu__item" target="_blank"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0 2.7C0 1.2 1.2 0 2.7 0h18.6C22.8 0 24 1.2 24 2.7v18.6c0 1.5-1.2 2.7-2.7 2.7H2.7A2.7 2.7 0 010 21.3V2.7z" fill="#FFD000"/><path d="M7 12.6v-.2h2.6v.2c0 .9.8 1.5 2.1 1.5s2.1-.5 2.1-1.4c0-.5-.2-.8-.9-1L9.7 11c-1.6-.4-2.5-1.2-2.5-2.8C7.2 6 9 4.7 11.6 4.7c2.6 0 4.3 1.3 4.3 3.5v.1h-2.5v-.2c0-.8-.5-1.4-1.8-1.4-1.1 0-1.8.5-1.8 1.2 0 .6.3.8.8 1l3.3.8c1.6.4 2.5 1.3 2.5 2.8 0 2-2 3.6-4.7 3.6S7 14.9 7 12.6z" fill="#1B1B20"/><path fill-rule="evenodd" clip-rule="evenodd" d="M10.6 8.9c-.5-.2-.8-.4-.8-1 0-.7.7-1.2 1.8-1.2 1.3 0 1.8.6 1.8 1.4v.2h2.5v-.1V8c-.1-2-1.8-3.3-4.3-3.3C9 4.7 7.2 6 7.2 8.2c0 1.6.9 2.4 2.5 2.8l3.2.8c.7.1 1 .4 1 1 0 .8-1 1.3-2.2 1.3-1.3 0-2.1-.6-2.1-1.5v-.2H7V12.7c.1 2.3 2 3.4 4.7 3.4s4.7-1.5 4.7-3.6c0-1.5-.9-2.4-2.5-2.8l-3.3-.8zm1 6.9c2.7 0 4.4-1.5 4.4-3.3 0-.7-.2-1.2-.5-1.6-.3-.4-.9-.7-1.6-.9l-3.4-.8c-.3 0-.6-.2-.8-.4-.2-.2-.3-.5-.3-.9 0-.5.3-.9.7-1.1.4-.3.9-.4 1.5-.4.7 0 1.2.1 1.6.5.3.3.5.7.5 1h1.9c0-.8-.5-1.5-1-2-.8-.5-1.8-.9-3-.9s-2.2.3-3 .9c-.6.5-1 1.3-1 2.3 0 .7.1 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stroke-linejoin="round"/></svg> Go back to customer stories </a> <img src="https://cdn.livechatinc.com/cms/logo-cabins.png" class="u-maxw-3 b--u-mb-2 u-mx-auto lg:u-ml-0" style="max-width: 183px;" width="183" height="52" alt="Cabins of the Smoky Mountains logo"> <h1 class="b--u-text-3xl b--u-text-black-900 b--u-mb-2 u-text-center lg:u-text-left">Cabins of the Smoky Mountains Uses LiveChat to Speed Up Its Customer Service</h1> <p class="b--u-text-lg b--u-text-black-900 u-text-center lg:u-text-left u-mb-0 u-pb-0">The company greatly improved its sales by giving their guests and representatives an additional outlet to book reservations and ask questions.</p> </div> <div class="u-self-center"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_382,q_auto,w_544/https://cdn.livechatinc.com/cms/Cabins-of-the-smoky-mountains.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_764,q_auto,w_1088/https://cdn.livechatinc.com/cms/Cabins-of-the-smoky-mountains.jpg 2x" class="u-maxw-6 u-rounded" width="544" height="382" alt="Cabins of the Smoky Mountains using LiveChat - case study cover" > </div> </div> </section> <div class="u-border-t b--u-pt-8" id="about" data-controller="cs-toc" data-scroll-offset="140"> <div class="o-container b--u-mb-12"> <div class="u-flex md:u-flex-row-rev u-flex-col md:u-flex-row u-justify-between"> <section class="u-basis-9 b--md:u-ml-4 t-lc-case-studies"> <h3 id="pursuing-excellence-in-hospitality">Pursuing excellence in hospitality</h3> <p>The landscape of the Great Smoky Mountains is one of the most beautiful in the Southeastern United States. Named after the blue haze surrounding the mountains, <em>the Smokies</em> are a popular vacation spot visited by ten million tourists annually. This is also where the Cabins of the Smoky Mountains is located.</p> <p>The company’s main focus is providing extraordinary customer service. Its mission statement tells a lot about its idea of good service: “Enriching lives and serving others while pursuing excellence in hospitality.” Dustin Burke, IT Coordinator at Cabins of the Smoky Mountains, said they live up to that mission daily throughout the year by simply following these core values.</p> <h2 id="the-challenge">The challenge</h2> <h3 id="time-is-the-key-factor-in-the-travel-industry">Time is the key factor in the travel industry </h3> <p>The ability to book a trip quickly is crucial for promotional offers and popular holiday locations. Instant help from a lodging or travel agency is vital for customers’ decisions.</p> <p>Cabins of the Smoky Mountains, a cabin rental company, found out <strong>the importance of short response times and 24/7 support</strong> for their customers. Implementing LiveChat supercharged their customer service and the number of reservations they get.</p> <blockquote class="v--reset c-block-quote-deco b--u-py-6 b--u-px-4 b--md:u-px-6 b--lg:u-px-8"> <p class="b--u-mb-3 b--u-text-black-900">LiveChat software has helped us immensely in quickly helping our guests with any questions or issues they may have in the most efficient and professional manner.</p> <cite class="b--u-text-base b--u-text-black-600 u-text-normal"><b>Dustin Burke,</b> Cabins of the Smoky Mountains</cite> </blockquote> <p>The company rents cabins of all sizes, ranging from tiny, one-bedroom houses to colossal 12-bedroom mansions. They also provide wedding and conference facilities for free, cater to different types of occasions, and ensure that all visitors feel at home when visiting the Smokies.</p> <p>Cabins of the Smoky Mountains understands the importance of being able to resolve customers’ questions quickly. As phone support wasn’t efficient enough to meet customers’ expectations, <strong>the company decided to open an additional communication channel — live chat</strong>.</p> <p>Although the company was doing well in customer service, the introduction of LiveChat opened a new world of possibilities for fantastic support. By answering customers’ questions quickly, they can <strong>save customers’ time, improve their satisfaction, and increase sales</strong>.</p> <h2 id="the-solution">The solution</h2> <h3 id="time-saving-features">Time-saving features</h3> <p>Cabins of the Smoky Mountains chose LiveChat over other chat solutions.</p> <blockquote class="v--reset c-block-quote-deco b--u-py-6 b--u-px-4 b--md:u-px-6 b--lg:u-px-8"> <p class="b--u-mb-3 b--u-text-black-900">We went with LiveChat due to its wonderful reviews, ease of use, and integration with our websites. We also found that LiveChat’s online support is kind, quick, and courteous in solving any issues we may have.</p> <cite class="b--u-text-base b--u-text-black-600 u-text-normal"><b>Dustin Burke,</b> Cabins of the Smoky Mountains</cite> </blockquote> <p>The company was looking for a simple and quick way to allow their agents to interact with website visitors, but it turned out that they could save even more time thanks to a couple of LiveChat’s features. One of their favorite feature – <strong>canned responses</strong> – allows agents to use pre-made messages to respond to questions immediately. For example, when a customer asks a popular question about rental costs, agents can send the response by using only a couple of keyboard shortcuts.</p> <p>Using a canned response takes only a couple of seconds, so it’s a huge time-saver. By combining it with <strong>message sneak-peek</strong>, a feature that allows agents to see what visitors are typing in real time, they managed to shorten response time even more.</p> <div class="b--u-bg-black-950 b--u-text-black-25 u-rounded-md u-text-center b--u-px-2.5 b--u-py-4 b--md:u-py-6 b--md:u-px-8 b--lg:u-py-12 b--u-mb-8"> <p class="t-cs-signup-headline b--u-mb-2 b--lg:u-mb-4">See LiveChat in action on your website.</p> <form action="https://accounts.livechat.com/signup" method="GET" data-controller="signup" data-action="signup#submit"> <div class="align-center u-maxw-6 u-mx-auto u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="b--u-mr-1 b--u-mb-1 sm:u-mb-0" style="min-width: 14rem; height:58px;" data-signup-target="email" placeholder="Enter your business email" required> <input type="hidden" name="source_id" value="article"> <input type="hidden" name="source_url" value="https://www.livechat.com/customers/customer-stories/cabins-of-the-smoky-mountains/"> <input type="hidden" name="source_type" value="website"> <button type="submit" class="c-btn v--signup" style="height:58px;">Sign up free</button> </div> </form> <p class="b--u-text-sm b--u-mt-2"> <span class="u-inline-block"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" fill="#fcfcfc" class="b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" /> </svg> Free 14-day trial</span> <span class="u-inline-block"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" fill="#fcfcfc" class="b--u-ml-2 b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" /> </svg> No credit card required</span> <span class="u-inline-block"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" fill="#fcfcfc" class="b--u-ml-2 b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" /> </svg> Easy setup</span> </p> </div> <p>The company managers use goals and reports to supervise agents’ schedules and workflow effectively. <strong>Goals</strong> are a great way of measuring chat effectiveness because you can see how many chats end with the desired effect, like a sale. <strong>Reports</strong> help keep track of chat duration, response times, or chat satisfaction, which makes them crucial for effective customer service management.</p> <p>The company’s management uses the LiveChat mobile app to keep up to date with the reports and agents’ performance. They can check what is happening on their LiveChat anytime, without using the web or desktop app.</p> <h2 id="the-result">The result</h2> <h3 id="efficient-and-swift">Efficient and swift</h3> <p>Opening a new communication channel for customers was beneficial for the company.</p> <blockquote class="v--reset c-block-quote-deco b--u-py-6 b--u-px-4 b--md:u-px-6 b--lg:u-px-8"> <p class="b--u-mb-3 b--u-text-black-900">LiveChat has greatly improved our sales by giving our guests and representatives an additional outlet to book reservations and ask questions. We have seen a noticeable rise in our number and profits from using LiveChat.</p> <cite class="b--u-text-base b--u-text-black-600 u-text-normal"><b>Dustin Burke,</b> Cabins of the Smoky Mountains</cite> </blockquote> <p>Cabins of the Smoky Mountains set up a new team of eight Guest Care Specialists who <strong>handle over 2000 chats per month</strong>. Their visitors appreciate that they can ask about their reservations online and immediately receive a reply.</p> <blockquote class="v--reset c-block-quote-deco b--u-py-6 b--u-px-4 b--md:u-px-6 b--lg:u-px-8"> <p class="b--u-mb-3 b--u-text-black-900">Ever since we integrated LiveChat into our website, our guests have had favorable reactions. Customers appreciate being able to ask a quick question without leaving their computer.</p> <cite class="b--u-text-base b--u-text-black-600 u-text-normal"><b>Dustin Burke,</b> Cabins of the Smoky Mountains</cite> </blockquote> <p>Since installing LiveChat, the customer service team can respond to questions immediately. It also turned out that the additional product features helped save even more time for customers and measure the effectiveness of customer service.</p> <div class="u-border-t u-border-black-100 b--u-pt-6 b--u-mb-4"> <div class="u-flex"> <img src="/customers/kuba-rogalski.png" width="62" height="62" class="b--u-mr-3" style="max-width: 62px;" alt="Photo of Kuba Rogalski" loading="lazy"> <div class="u-text-right"> <p class="b--u-text-base b--u-text-bold b--u-text-black-900 b--u-mb-1"><b>Kuba Rogalski</b></p> <span class="b--u-text-sm b--u-text-black-900">LiveChat</span> </div> </div> </div> </section> <aside class="u-basis-3"> <dl class="u-border b--u-border-black-100 u-rounded b--u-px-3 b--u-pt-3"> <div class="u-border-b b--u-border-black-100 b--u-pb-1.5 b--u-mb-1.5"> <dt class="b--u-text-sm b--u-text-bold b--u-text-black-900 b--u-mb-1">Company:</dt> <dd class="b--u-text-sm b--u-text-black-900 u-mb-0 u-ml-0">Cabins of the Smoky Mountains is one of the largest cabin rental companies. They rent company cabins of all sizes, provide wedding and conference facilities for free and cater to different types of occasions.</dd> </div> <div class="u-border-b b--u-border-black-100 b--u-pb-1.5 b--u-mb-1.5"> <dt class="b--u-text-sm b--u-text-bold b--u-text-black-900 b--u-mb-1">Branch:</dt> <dd class="b--u-text-sm b--u-text-black-900 u-mb-0 u-ml-0">United States</dd> </div> <div class="u-border-b b--u-border-black-100 b--u-pb-1.5 b--u-mb-1.5"> <dt class="b--u-text-sm b--u-text-bold b--u-text-black-900 b--u-mb-1">Industry:</dt> <dd class="b--u-text-sm b--u-text-black-900 u-mb-0 u-ml-0">Travel</dd> </div> <div class="u-border-b b--u-border-black-100 b--u-pb-1.5 b--u-mb-1.5"> <dt class="b--u-text-sm b--u-text-bold b--u-text-black-900 b--u-mb-1">Use case:</dt> <dd class="b--u-text-sm b--u-text-black-900 u-mb-0 u-ml-0">Sales and support</dd> </div> <div> <h3 class="b--u-text-sm b--u-text-bold b--u-text-black-900 b--u-mb-2">Used apps:</h3> <a href="https://accounts.livechat.com/signup?source_id=customer_stories&source_url=https%3a%2f%2fwww.livechat.com%2fcustomers%2fcustomer-stories%2fcabins-of-the-smoky-mountains%2f/&source_type=website"><img src="/customers/livechat.svg" width="105" height="23" class="u-ml-0 u-w-auto b--u-mb-3" alt="LiveChat's logo" loading="lazy" ></a> </div> </dl> <div class="t-lc-case-studies-toc b--u-pt-12 u-hidden md:u-block"> <div> <div class="t-lc-case-studies-toc__reading-time"> <p class="b--u-text-xs u-pt-0 b--u-mb-6 t-lc-case-studies-toc__decor b--u-pl-3">Reading time <br>~ 4 minutes</p> </div> <div class="t-lc-case-studies-toc__list"> <nav class="b--u-pb-6"> <ul class="u-list-style-none b--u-pl-3"> <li class='b--u-mb-2'><a href='#the-challenge' class='b--u-text-lg b--u-text-black-900'>The challenge</a> <li class='b--u-mb-2'><a href='#the-solution' class='b--u-text-lg b--u-text-black-900'>The solution</a> <li class='b--u-mb-2'><a href='#the-result' class='b--u-text-lg b--u-text-black-900'>The result</a> </ul> </nav> </div> </div> <p class="b--u-text-base u-mb-0 u-pb-0 b--u-pl-3 t-lc-case-studies-toc__decor">The End <br> <a href="#about" class="b--u-text-xs u-text-primary b--u-text-bold u-inline-flex u-items-center">Want to go up? <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m11.3 8.7-4.6 4.6a1 1 0 1 0 1.4 1.4l3.9-3.9 3.9 4a1 1 0 1 0 1.4-1.5l-4.6-4.6a1 1 0 0 0-1.4 0Z" fill="#06F"/></svg></a> </p> </div> </aside> </div> </div> </div> </div> <section class="u-border-t b--u-border-black-100 b--u-bg-black-25 b--u-py-12"> <div class="o-container"> <h4 class="b--u-text-3xl b--u-text-black-900 b--u-mb-1 u-text-center">Read more success stories</h4> <p class="b--u-text-lg b--u-text-black-900 b--u-mb-8 u-text-center">They ooze inspiration.</p> <div class="u-maxw-10 u-mx-auto"> <div class="b--o-grid b--o-grid--1 b--md:o-grid--2 b--u-mb-8"> <div class="u-shadow u-bg-white u-rounded c-link__overlay u-hover-lift u-flex u-flex-col u-justify-between"> <div class="u-flex-1"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_200,q_auto,w_448/https://cdn.livechatinc.com/cms/greenstate-case-study.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_400,q_auto,w_896/https://cdn.livechatinc.com/cms/greenstate-case-study.jpg 2x" class="u-w-full u-rounded-t b--u-mb-3" width="448" height="200" alt="" loading="lazy" > <div class="b--u-px-3"> <img src="https://cdn.livechatinc.com/cms/greenstate-logo.png" class="u-ml-0 b--u-mb-2" style="max-width: 110px; max-height:30px; width:auto;" width="110" height="52" alt=" logo" loading="lazy" > <p class="b--u-text-lg b--u-text-bold b--u-text-black-900 b--u-mb-4">GreenState Credit Union Substantially Lowers Their Overall Cost per Interaction</p> </div> </div> <div class="b--u-px-3 b--u-pb-3"> <a href="/customers/customer-stories/greenstate-credit-union/" class="b--u-text-base b--u-text-bold u-text-primary c-link__overlay__url">Read the story ›</a> </div> </div> <div class="u-shadow u-bg-white u-rounded c-link__overlay u-hover-lift u-flex u-flex-col u-justify-between"> <div class="u-flex-1"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_200,q_auto,w_448/https://cdn.livechatinc.com/cms/Green-Retreats-1667375177.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_400,q_auto,w_896/https://cdn.livechatinc.com/cms/Green-Retreats-1667375177.jpg 2x" class="u-w-full u-rounded-t b--u-mb-3" width="448" height="200" alt="" loading="lazy" > <div class="b--u-px-3"> <img src="https://cdn.livechatinc.com/cms/Screenshot-2022-11-02-at-10.29.54.png" class="u-ml-0 b--u-mb-2" style="max-width: 110px; max-height:30px; width:auto;" width="110" height="52" alt=" logo" loading="lazy" > <p class="b--u-text-lg b--u-text-bold b--u-text-black-900 b--u-mb-4">Green Retreats Uses LiveChat To Channel Customer Communication Into the Sales Office</p> </div> </div> <div class="b--u-px-3 b--u-pb-3"> <a href="/customers/customer-stories/green-retreats/" class="b--u-text-base b--u-text-bold u-text-primary c-link__overlay__url">Read the story ›</a> </div> </div> </div> </div> <div class="u-text-center"> <a href="/customers/customer-stories/" class="c-btn v--primary b--u-text-base b--u-text-bold u-inline-flex u-items-center">Read all stories <svg width="24" height="25" viewBox="0 0 24 25" fill="none" xmlns="http://www.w3.org/2000/svg" class="b--u-ml-1"><path d="M5 12.4h14M13 18.4l6-6M13 6.4l6 6" stroke="#fff" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></a> </div> </div> </section> <section class="u-bg-accent"> <div class="u-maxw-17 u-mx-auto u-flex u-items-center u-justify-center"> <div class="u-hidden lg:u-block"> <img src="/prefooter/dust-left.svg" width="448" height="230" alt="" class="u-w-auto" loading="lazy" > </div> <div class="o-container u-text-center u-mx-auto b--u-py-12"> <p class="b--u-text-3xl u-text-center b--u-mb-6 u-maxw-9 u-mx-auto">Want to grow like the company above? This is where you start.</p> <form action="https://accounts.livechat.com/signup" method="GET" data-controller="signup track" data-action="track#send" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="hero"> <div class="u-maxw-6 u-mx-auto u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="b--u-mr-1 b--u-mb-1 sm:u-mb-0" style="min-width: 14rem; height:58px;" data-signup-target="email" data-expandable-signup-target="input" placeholder="Enter your business email" aria-label="Business Email" required> <input type="hidden" name="source_id" value="prefooter"> <input type="hidden" name="source_url" value=""> <input type="hidden" name="source_type" value="website"> <button type="submit" class="c-btn v--signup" style="height:58px;">Sign up free</button> </div> </form> <p class="u-flex u-flex-wrap u-justify-center b--u-mt-1 u-mb-0 u-text-p8" style="column-gap: 1rem;"> <span class="u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> Free 14-day trial </span> <span class="u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> AI-driven features </span> <span class="u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> No credit card required </span> </p> </div> <div class="u-hidden lg:u-block"> <img src="/prefooter/dust-left.svg" width="448" height="184" alt="" class="u-w-auto" loading="lazy" > </div> </div> </section> <section class=" u-bg-gray-900 b--u-py-8 u-border-gray-800"> <div class="o-container u-maxw-13 u-mx-auto"> <h2 class="b--u-text-lg u-text-center b--u-mb-6">Discover <a href="https://text.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" class="b--u-text-bold c-link v--reset" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on Text" data-action="click->track#send">Text</a> products:</h2> <div class="o-columns v--four v--responsive"> <a href="https://www.chatbot.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset "> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd1)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M43.6 31.6v3a1.1 1.1 0 01-.6 1.1c-2.2 1-4.6 1.6-7 1.7-2.4 0-4.8-.6-7-1.7a1.1 1.1 0 01-.6-1v-3.1a.9.9 0 011.2-.8c2 .9 4.2 1.3 6.4 1.4 2.2 0 4.3-.5 6.4-1.4a.9.9 0 011.2.8z" fill="#06F"/><path d="M51.8 38.9a7.6 7.6 0 01-7.6 6.9H40L32 51v-5.2l8-5.2h4.2a2.4 2.4 0 002.4-2.1c.3-4 .2-8 0-12a2.2 2.2 0 00-2.1-2 138.9 138.9 0 00-17 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.1 12a2.4 2.4 0 002.4 2.1H32v5.2h-4.2a7.6 7.6 0 01-7.6-7 96 96 0 010-12.7 7.4 7.4 0 017-6.8 125 125 0 0117.6 0 7.4 7.4 0 017 6.8 96 96 0 010 12.8z" fill="#06F"/><defs><filter id="filter0_dd1" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold">ChatBot</span> <br><span style="opacity: .65;">Automate customer service with AI</span></p> </a> <a href="https://www.helpdesk.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset "> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd2)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path 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