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class="quadmenu-navbar-collapse collapse"> <ul class="quadmenu-navbar-nav"><li id="menu-item-46300" class="quadmenu-item-46300 hide-on-desktop quadmenu-item quadmenu-item-object-custom quadmenu-item-home quadmenu-item-type-default quadmenu-item-level-0 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000"><span class="button-menu-switch-mobile">Für Händler</span></span> </span> </a> </li><li id="menu-item-44507" class="quadmenu-item-44507 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-0 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/sicher-online-einkaufen/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Sicher online einkaufen</span> </span> </a> </li><li id="menu-item-44527" class="quadmenu-item-44527 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-0 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/gepruefte-shops-mit-ehi-siegel/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Geprüfte Shops</span> </span> </a> </li><li id="menu-item-44508" class="quadmenu-item-44508 quadmenu-item quadmenu-item-object-page current-menu-item page_item page-item-29436 current_page_item quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-0 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/beschwerden/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Beschwerden</span> </span> </a> </li><li id="menu-item-44506" class="quadmenu-item-44506 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-0 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/betruegerische-shops/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Betrügerische Shops</span> </span> </a> </li><li id="menu-item-44520" class="quadmenu-item-44520 quadmenu-item quadmenu-item-object-custom quadmenu-item-has-children quadmenu-item-type-default quadmenu-item-level-0 quadmenu-dropdown quadmenu-has-caret quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="#" class="quadmenu-dropdown-toggle hoverintent"> <span class="quadmenu-item-content"> <span class="quadmenu-caret"></span> <span class="quadmenu-text hover t_1000"><span>mehr Infos</span></span> </span> </a> <div id="dropdown-44520" class="quadmenu_fadeIn t_100 quadmenu-dropdown-menu"> <ul> <li id="menu-item-44505" class="quadmenu-item-44505 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-1 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/betruegerische-shops-melden/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Betrügerische Shops melden</span> </span> </a> </li><li id="menu-item-44509" class="quadmenu-item-44509 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-1 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/widerrufsrecht/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Widerrufsrecht</span> </span> </a> </li><li id="menu-item-44519" class="quadmenu-item-44519 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-1 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/gewaehrleistung-und-garantie/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Gewährleistung und Garantie</span> </span> </a> </li><li id="menu-item-44511" class="quadmenu-item-44511 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-1 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/quality-partner-premium/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Quality Partner Premium</span> </span> </a> </li><li id="menu-item-44518" class="quadmenu-item-44518 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-1 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/gepruefte-shopping-mall/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">EHI Gepruefte Shopping-Mall</span> </span> </a> </li> </ul> </div> </li></ul> </div> </div> </nav> </nav> <div id="et_mobile_nav_menu"> <div class="mobile_nav closed"> <span class="select_page">Seite wählen</span> <span class="mobile_menu_bar mobile_menu_bar_toggle"></span> <div class="et_mobile_menu"> <nav id="quadmenu" class="quadmenu-divi quadmenu-v3.1.8 quadmenu-align-right quadmenu-divider-hide quadmenu-carets-show quadmenu-background-color quadmenu-mobile-shadow-hide quadmenu-dropdown-shadow-show" data-template="inherit" data-theme="divi" data-unwrap="" > <div class="quadmenu-container"> <div id="quadmenu_3"> <ul class="quadmenu-navbar-nav"><li id="menu-item-46300" class="quadmenu-item-46300 hide-on-desktop quadmenu-item quadmenu-item-object-custom quadmenu-item-home quadmenu-item-type-default quadmenu-item-level-0 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000"><span class="button-menu-switch-mobile">Für Händler</span></span> </span> </a> </li><li id="menu-item-44507" class="quadmenu-item-44507 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-0 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/sicher-online-einkaufen/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Sicher online einkaufen</span> </span> </a> </li><li id="menu-item-44527" class="quadmenu-item-44527 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-0 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/gepruefte-shops-mit-ehi-siegel/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Geprüfte Shops</span> </span> </a> </li><li id="menu-item-44508" class="quadmenu-item-44508 quadmenu-item quadmenu-item-object-page current-menu-item page_item page-item-29436 current_page_item quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-0 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/beschwerden/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Beschwerden</span> </span> </a> </li><li id="menu-item-44506" class="quadmenu-item-44506 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-0 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/betruegerische-shops/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Betrügerische Shops</span> </span> </a> </li><li id="menu-item-44520" class="quadmenu-item-44520 quadmenu-item quadmenu-item-object-custom quadmenu-item-has-children quadmenu-item-type-default quadmenu-item-level-0 quadmenu-dropdown quadmenu-has-caret quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="#" class="quadmenu-dropdown-toggle hoverintent"> <span class="quadmenu-item-content"> <span class="quadmenu-caret"></span> <span class="quadmenu-text hover t_1000"><span>mehr Infos</span></span> </span> </a> <div id="dropdown-44520" class="quadmenu_fadeIn t_100 quadmenu-dropdown-menu"> <ul> <li id="menu-item-44505" class="quadmenu-item-44505 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-1 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/betruegerische-shops-melden/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Betrügerische Shops melden</span> </span> </a> </li><li id="menu-item-44509" class="quadmenu-item-44509 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-1 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/widerrufsrecht/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Widerrufsrecht</span> </span> </a> </li><li id="menu-item-44519" class="quadmenu-item-44519 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-1 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/gewaehrleistung-und-garantie/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Gewährleistung und Garantie</span> </span> </a> </li><li id="menu-item-44511" class="quadmenu-item-44511 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-1 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/quality-partner-premium/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">Quality Partner Premium</span> </span> </a> </li><li id="menu-item-44518" class="quadmenu-item-44518 quadmenu-item quadmenu-item-object-page quadmenu-item-type-post_type quadmenu-item-type-post_type quadmenu-item-level-1 quadmenu-has-title quadmenu-has-link quadmenu-has-background quadmenu-dropdown-right"> <a href="https://www.ehi-siegel.de/verbraucher/gepruefte-shopping-mall/"> <span class="quadmenu-item-content"> <span class="quadmenu-text hover t_1000">EHI Gepruefte Shopping-Mall</span> </span> </a> </li> </ul> </div> </li></ul> </div> </div> </nav> </div> </div> </div> </div>  </div>  </header>  <div id="et-main-area"> <div id="main-content"> <article id="post-29436" class="post-29436 page type-page status-publish hentry"> <div class="entry-content"> <div class="et-l et-l--post"> <div class="et_builder_inner_content et_pb_gutters3"> <div class="et_pb_section et_pb_section_0 gos-green-01 et_pb_with_background et_section_regular" > <div class="et_pb_row et_pb_row_0"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_with_border et_pb_module et_pb_text et_pb_text_0 text-shadow-00 et_pb_text_align_center et_pb_text_align_left-phone et_pb_bg_layout_dark"> <div class="et_pb_text_inner"><h1>Beschwerden</h1></div> </div><div class="et_pb_module et_pb_text et_pb_text_1 gos_big-text et_pb_text_align_center et_pb_bg_layout_dark"> <div class="et_pb_text_inner"><p>Schwierigkeiten beim Einkauf im Shop mit EHI-Siegel?<br />Wir kümmern uns und finden eine Lösung.</p></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_1 et_section_regular" > <div class="et_pb_row et_pb_row_1"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_1 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_2 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 style="text-align: center;">So reichen Sie eine Beschwerde ein</h2></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_2 et_section_regular" > <div class="et_pb_row et_pb_row_2"> <div class="et_pb_column et_pb_column_1_2 et_pb_column_2 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_blurb et_pb_blurb_0 et_pb_text_align_left et_pb_blurb_position_top et_pb_bg_layout_light"> <div class="et_pb_blurb_content"> <div class="et_pb_blurb_container"> <h4 class="et_pb_module_header"><span>1</span></h4> <div class="et_pb_blurb_description"><h2>Wählen Sie den Shop aus</h2> <p>Suchen Sie den Shop, bei dem Sie eingekauft haben, in unserer Liste der zertifizierten Shops. Um zur Suchmaske zu gelangen, klicken Sie <a title="zur Shopsuche" href="https://www.ehi-siegel.de/liste-shops-mit-guetesiegel/" target="_blank" rel="noopener noreferrer">hier</a>.</p></div> </div> </div> </div> </div><div class="et_pb_column et_pb_column_1_2 et_pb_column_3 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_image et_pb_image_0"> <span class="et_pb_image_wrap "><img fetchpriority="high" decoding="async" width="1214" height="781" src="https://www.ehi-siegel.de/wp-content/uploads/Shopsuche-in-der-Liste-der-Shops-mit-EHI-Siegel.jpg" alt="Shopsuche in der Liste der Shops mit EHI-Siegel" title="Shopsuche in der Liste der Shops mit EHI-Siegel" srcset="https://www.ehi-siegel.de/wp-content/uploads/Shopsuche-in-der-Liste-der-Shops-mit-EHI-Siegel.jpg 1214w, https://www.ehi-siegel.de/wp-content/uploads/Shopsuche-in-der-Liste-der-Shops-mit-EHI-Siegel-980x630.jpg 980w, https://www.ehi-siegel.de/wp-content/uploads/Shopsuche-in-der-Liste-der-Shops-mit-EHI-Siegel-480x309.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1214px, 100vw" class="wp-image-54816" /></span> </div> </div> </div> </div><div class="et_pb_section et_pb_section_3 et_section_regular" > <div class="et_pb_row et_pb_row_3"> <div class="et_pb_column et_pb_column_1_2 et_pb_column_4 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_blurb et_pb_blurb_1 et_pb_text_align_left et_pb_blurb_position_top et_pb_bg_layout_light"> <div class="et_pb_blurb_content"> <div class="et_pb_blurb_container"> <h4 class="et_pb_module_header"><span>2</span></h4> <div class="et_pb_blurb_description"><h2>Klicken Sie auf den Shop </h2> <p>Es öffnet sich dann die Profilseite mit den Prüfdaten und der Beschwerdemöglichkeit.</p> <p>Klicken Sie hier auf den Beschwerde-Button.</p> <p> </p></div> </div> </div> </div> </div><div class="et_pb_column et_pb_column_1_2 et_pb_column_5 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_image et_pb_image_1"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1321" height="1188" src="https://www.ehi-siegel.de/wp-content/uploads/Bereich-Kundenbetreuung-mit-Beschwerde-Button-auf-der-Profilseite.jpg" alt="Bereich Kundenbetreuung mit Beschwerde-Button auf der Profilseite" title="Bereich Kundenbetreuung mit Beschwerde-Button auf der Profilseite" srcset="https://www.ehi-siegel.de/wp-content/uploads/Bereich-Kundenbetreuung-mit-Beschwerde-Button-auf-der-Profilseite.jpg 1321w, https://www.ehi-siegel.de/wp-content/uploads/Bereich-Kundenbetreuung-mit-Beschwerde-Button-auf-der-Profilseite-1280x1151.jpg 1280w, https://www.ehi-siegel.de/wp-content/uploads/Bereich-Kundenbetreuung-mit-Beschwerde-Button-auf-der-Profilseite-980x881.jpg 980w, https://www.ehi-siegel.de/wp-content/uploads/Bereich-Kundenbetreuung-mit-Beschwerde-Button-auf-der-Profilseite-480x432.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1321px, 100vw" class="wp-image-54821" /></span> </div> </div> </div> </div><div class="et_pb_section et_pb_section_4 et_section_regular" > <div class="et_pb_row et_pb_row_4"> <div class="et_pb_column et_pb_column_1_2 et_pb_column_6 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_blurb et_pb_blurb_2 et_pb_text_align_left et_pb_blurb_position_top et_pb_bg_layout_light"> <div class="et_pb_blurb_content"> <div class="et_pb_blurb_container"> <h4 class="et_pb_module_header"><span>3</span></h4> <div class="et_pb_blurb_description"><h2>Schildern Sie kurz Ihr Problem und klicken Sie auf absenden</h2> <p>Wir kümmern uns dann um Ihren Fall und klären den Sachverhalt mit dem Shopbetreiber. Innerhalb weniger Tage geben wir Ihnen per Mail eine Rückmeldung zu Ihrem Anliegen. </p></div> </div> </div> </div> </div><div class="et_pb_column et_pb_column_1_2 et_pb_column_7 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_image et_pb_image_2"> <a href="https://www.ehi-siegel.de/wp-content/uploads/Ausschnitt-aus-dem-EHI-Beschwerdeformular-fuer-Kunden-von-Shops-mit-EHI-Siegel_1360.jpg" class="et_pb_lightbox_image" title="Ausschnitt aus dem EHI-Beschwerdeformular für Kunden von Shops mit EHI-Siegel"><span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1360" height="1197" src="https://www.ehi-siegel.de/wp-content/uploads/Ausschnitt-aus-dem-EHI-Beschwerdeformular-fuer-Kunden-von-Shops-mit-EHI-Siegel_1360.jpg" alt="Ausschnitt aus dem EHI-Beschwerdeformular für Kunden von Shops mit EHI-Siegel" title="Ausschnitt aus dem EHI-Beschwerdeformular für Kunden von Shops mit EHI-Siegel" srcset="https://www.ehi-siegel.de/wp-content/uploads/Ausschnitt-aus-dem-EHI-Beschwerdeformular-fuer-Kunden-von-Shops-mit-EHI-Siegel_1360.jpg 1360w, https://www.ehi-siegel.de/wp-content/uploads/Ausschnitt-aus-dem-EHI-Beschwerdeformular-fuer-Kunden-von-Shops-mit-EHI-Siegel_1360-1280x1127.jpg 1280w, https://www.ehi-siegel.de/wp-content/uploads/Ausschnitt-aus-dem-EHI-Beschwerdeformular-fuer-Kunden-von-Shops-mit-EHI-Siegel_1360-980x863.jpg 980w, https://www.ehi-siegel.de/wp-content/uploads/Ausschnitt-aus-dem-EHI-Beschwerdeformular-fuer-Kunden-von-Shops-mit-EHI-Siegel_1360-480x422.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1360px, 100vw" class="wp-image-54875" /></span></a> </div> </div> </div> </div> </div> </div> </div> </article> </div> <span class="et_pb_scroll_top et-pb-icon"></span> <footer id="main-footer"> <div class="container"> <div 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