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href="/admin-services/human-resources/procedures/adverse-weather-disrupting-travel/">Adverse weather disrupting travel</a></li> <li><a href="/admin-services/human-resources/procedures/alcohol-and-substances/">Alcohol and substance misuse</a></li> <li><a href="/admin-services/human-resources/procedures/change-management/">Change management</a></li> <li><a href="/admin-services/human-resources/procedures/disciplinary/">Disciplinary</a></li> <li><a href="/admin-services/human-resources/procedures/external-interests/">External interests</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/procedures/external-interests/declaration-of-interests/">Declaration of interests</a></li> </ul> </li> <li><a href="/admin-services/human-resources/leave/family-leave/">Family leave</a></li> <li><a href="/admin-services/human-resources/procedures/fixed-term-workers/">Fixed term workers</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/procedures/fixed-term-workers/faqs/">Frequently asked questions</a></li> </ul> </li> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/">Workplace adjustments</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/workplace-adjustments-process/">Workplace adjustments process</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/workplace-adjustments-process/workplace-adjustment-process-for-managers/">Workplace Adjustment Process for Managers</a></li> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/workplace-adjustments-process/workplace-adjustments-review-meeting/">Workplace Adjustments Review Meeting</a></li> </ul> </li> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/workplace-adjustment-passports/">Workplace adjustment passports</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/workplace-adjustment-passports/workplace-adjustment-passport-guidance/">Workplace adjustment passport guidance</a></li> </ul> </li> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/examples-of-adjustments/">Examples of adjustments</a></li> </ul> </li> <li><a href="/admin-services/human-resources/procedures/flexible-working/">Flexible working</a></li> <li><a href="/admin-services/human-resources/procedures/harassment-bullying--victimisation/">Harassment and bullying</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/">Immigration guidance</a></li> <li><a href="/admin-services/human-resources/procedures/leaving-employment/">Leaving employment</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/procedures/leaving-employment/transfer-of-undertakings-procedure-tupe/">Transfer of undertakings procedure (TUPE)</a></li> </ul> </li> <li><a href="/admin-services/human-resources/procedures/mediation/">Mediation</a></li> <li><a href="/admin-services/human-resources/procedures/overseas-working/">Overseas working</a></li> <li><a href="/admin-services/human-resources/procedures/personal-relationships/">Personal relationships </a></li> <li><a href="/admin-services/human-resources/procedures/performance-improvement/">Performance improvement</a></li> <li><a href="/admin-services/human-resources/procedures/probation-periods/">Probation periods</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/">Recruitment </a></li> <li><a href="/admin-services/human-resources/procedures/references-guidance/">References guidance</a></li> <li><a href="/admin-services/human-resources/procedures/resolution/">Resolution</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/procedures/resolution/staffraising/">For staff requesting resolution</a></li> <li><a href="/admin-services/human-resources/procedures/resolution/staffagainst/">For staff who have a complaint raised against them</a></li> <li><a href="/admin-services/human-resources/procedures/resolution/investigation/">For managers conducting a formal investigation</a></li> <li><a href="/admin-services/human-resources/procedures/resolution/managers/">Line managers of staff requesting resolution</a></li> <li><a href="/admin-services/human-resources/procedures/resolution/facilitated-conversations/">Facilitated Conversations</a></li> </ul> </li> <li><a href="/admin-services/human-resources/compliance-and-immigration/safeguarding/">Safeguarding</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/secondments-/">Secondments</a></li> <li><a href="/admin-services/human-resources/procedures/sri/">Senior research investigators</a></li> <li><a href="/admin-services/human-resources/procedures/sexual-harassment-sexual-misconduct-and-sexual-violence-/">Sexual Harassment, Sexual Misconduct and Sexual Violence </a></li> <li><a href="/admin-services/human-resources/leave/sickness-absence/">Sickness absence</a></li> <li><a href="/admin-services/human-resources/procedures/smoke-free-policy/">Smoke free policy</a></li> <li><a href="/admin-services/human-resources/procedures/social-networking/">Social networking and personal internet presence</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/">Special leave</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/">Work Location Framework</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/procedures/work-location-framework/overview-and-values/">Overview, Values and principles</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/work-location/">Work location</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/disabled-staff-and-workplace-adjustments-/">Disabled staff and Workplace Adjustments </a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/determining-work-location/">Determining work location</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/hybrid-working---practical-considerations/">Hybrid working - practical considerations</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/interaction-of-the-work-location-framework-and-the-flexible-working-policy/">Interaction of the Work Location Framework and the Flexible Working Policy</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/support/">Additional support and guidance</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/faqs/">FAQs</a></li> </ul> </li> <li><a href="/admin-services/human-resources/procedures/workload-principles/">Workload Principles</a></li> </ul> </li><li><span class="currentbranch0"><a href="/admin-services/human-resources/recruitment-and-promotions/">Recruitment and Promotions</a></span> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/">Recruitment and Progression</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/inclusive-recruitment/">Inclusive Recruitment</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-technical-and-operational-pto-establishment-review/">Professional, Technical and Operational (PTO) Establishment Review</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-technical-and-operational-pto-establishment-review/guidance/">Guidance</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-technical-and-operational-pto-establishment-review/guidance/guidance-for-line-managers/">Guidance for Line Managers</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-technical-and-operational-pto-establishment-review/guidance/guidance-on-application-form/">Guidance on Application Form</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-technical-and-operational-pto-establishment-review/guidance/guidance-on-writing-job-descriptions/">Guidance on Writing Job Descriptions</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-technical-and-operational-pto-establishment-review/frequently-asked-questions/">Frequently Asked Questions</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/academic-senior-research-and-senior-teaching-appointments/">Academic, Senior Research and Senior Teaching appointments</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/academic-senior-research-and-senior-teaching-appointments/college-consuls/">College Consuls</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/academic-senior-research-and-senior-teaching-appointments/chairs-professors-readers-researchers/">Appointment of Senior Academics, Senior Research and Senior Teaching staff</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/academic-senior-research-and-senior-teaching-appointments/chairs-professors-readers-researchers/further-particulars-/">Further Particulars </a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/honorary-and-visiting-associations/">Honorary and visiting associations</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-teaching-and-research-staff-appointments/">Professional, teaching and research staff appointments</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/">Temporary worker appointments</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/existing-casual-workers/">Existing casual workers</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/existing-casual-workers/frequently-asked-questions/">Frequently Asked Questions</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/prospective-casual-workers/">Prospective casual workers</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/hiring-departments/">Hiring Departments</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/hiring-departments/hiring-casual-workers/">Hiring casual workers</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/hiring-departments/hiring-casual-workers/frequently-asked-questions/">Frequently Asked Questions</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/hiring-departments/hiring-casual-workers/app-user-guides/">App user guides</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/graduate-teaching-assistants/">Graduate Teaching Assistants</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/starting-salary-guidance-/">Starting salary guidance </a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/new-job-site-faq/">FAQs for new job site platform</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/promotions/">Promotions</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/promotions/academic-promotions/">Academic Promotions</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/promotions/learning-promotions/">Learning Promotions</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/promotions/research-staff-promotion-and-progression-review/">Research Promotions</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/promotions/teaching-promotions/">Teaching Promotions</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/contracts/">Contract types and contract changes</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/contracts/types/">Contract type guidance</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/contracts/role-guidance/" class="">Contract change form guidance</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/contracts/approvers/" class="">Trusted Requesters and Approvers for contract changes</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/contracts/contract-changes/">Contract changes for current staff</a></li> </ul> </li> <li><span class="currentbranch1"><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/">Job families and grades</a></span> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/academic/">Academic</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/academic-and-research/">Research</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/learning-and-teaching/">Learning and Teaching</a></li> <li><span class="currentbranch2"><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/operational/">Operational services</a></span></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/professional/">Professional services</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/technical/">Technical services</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/teaching-and-research-working-group/">Working Group to review the Learning and Teaching and Research Terms and Conditions and the use of Fixed Term Contracts</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/teaching-and-research-working-group/phase-i/">Phase I</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/teaching-and-research-working-group/phase-ii/">Phase II</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/teaching-and-research-working-group/phase-iii/">Phase III</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/working-group-to-review-academic-titles-and-progression-at-imperial/" class="">Working Group to review Academic Titles and Progression at Imperial</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/working-group-to-review-academic-titles-and-progression-at-imperial/terms-of-reference/" class="">Terms of Reference</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/working-group-to-review-academic-titles-and-progression-at-imperial/working-group-members/" class="">Working Group Members</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/working-group-to-review-academic-titles-and-progression-at-imperial/meeting-summaries/" class="">Meeting Summaries</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/working-group-to-review-academic-titles-and-progression-at-imperial/faqs/" class="">FAQs</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/secondments-/">Secondments </a></li> </ul> </li><li><a href="/admin-services/human-resources/pay-and-pensions/">Pay and pensions</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/">Principles of pay</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/">2024 Gender, Ethnicity, and Disability Pay Gap Reports</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/gender-ethnicity-and-disability-quartiles/">Gender, ethnicity and disability quartiles</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/gender-ethnicity-and-disability-mean-and-median-pay-gaps/">Gender, ethnicity and disability mean and median pay gaps</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/gender-pay-gap-in-bonuses/">Gender pay gap in bonuses</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/ethnicity-pay-gap-in-bonuses/">Ethnicity pay gap in bonuses</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/disability-pay-gap-bonuses/">Disability pay gap in bonuses</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/previous-gender-and-ethnicity-data/">Comparison of previous gender and ethnicity pay gap data</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/previous-gender-and-ethnicity-data/previous-gender-data/">Comparison of 2017-2024 gender data</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/previous-gender-and-ethnicity-data/previous-ethnicity-data/">Comparison of 2018-2024 ethnicity data</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/initiatives-and-projects/">Initiatives and projects</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/">Pensions</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensions-basics/">Pensions basics</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/saul/">SAUL pension scheme</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/saul/saul-care/">SAUL Care</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/saul/saul-start/">SAUL Start</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/saul/saul-data-breach/">SAUL data breach</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/saul/saul-drop-ins-2024/">SAUL Drop-ins 2024</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/">USS pension scheme</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/">USS valuations</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-is-a-valuation/">What is a valuation?</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-is-a-valuation/glossary-of-parties-involves/">Glossary of terms including the parties involved</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-is-a-valuation/timeline/">Timeline</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-is-a-valuation/history/">How did we get here?</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-is-a-valuation/frequently-asked-questions/">Frequently asked questions</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-is-a-valuation/external-resources/">External resources which may help you understand your pension </a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/how-might-this-affect-me/">How might this affect me?</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-the-college-is-doing/">What the College is doing</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-the-college-is-doing/uss-staff-working-group/">USS Staff Working Group</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-the-college-is-doing/imperial/">Our involvement with previous consultations and valuations</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-the-college-is-doing/joint-statement/">Joint statement from Imperial College London and the Imperial College UCU branch</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-the-college-is-doing/joint-letter/">Joint letter from the Universities of Cambridge and Oxford and Imperial College London</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/uss-prudential-facility/">USS Prudential Facility</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/capita-cyber-incident/">Capita Cyber Incident</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/uss-drop-ins-2024/">USS Drop-ins 2024</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/nhsps/">NHS pension scheme</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/nhsps/nhs-scheme-pays/">NHS 19/20 scheme pays</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/the-federated-pension-scheme/">The Federated Pension Scheme</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/the-federated-pension-scheme/statement-of-investment-principles/">Statement of Investment Principles – May 2024</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/the-federated-pension-scheme/statement-of-investment-principles/implementation-2324/">Implementation 23/24</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/financial-advice/">Financial advice</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/financial-planning/">Financial planning</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/tax-relief-on-pension-contributions/">Tax relief on pension contributions</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/approaching-retirement/">Approaching retirement</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/retirement-options/">Retirement options</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/retirement-options/faqs/">FAQs</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensions-auto-enrolment/">Pensions auto-enrolment</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensions-auto-enrolment/2019-re-enrolment/">2022 Re-Enrolment</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensionsmart/">PensionSMART</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensionsmart/new-starters-information/">New starters information</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensionsmart/terminology-explained/">Terminology explained</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensionsmart/pensionsmart-faqs/">PensionSMART FAQs</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pension-options-for-overseas-staff/">Pension options for overseas staff</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pension-faqs/">Pension FAQs</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pay-initiatives/">Pay initiatives</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/pay-and-pensions/pay-initiatives/annual-pay-award/">Annual pay award</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pay-initiatives/annual-pay-award/jtus-pay-claim-202425/">JTUs pay claim 2024/25</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pay-initiatives/annual-pay-award/imperials-full-and-final-pay-offer-202425/">Imperial's full and final pay offer 2024/25</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pay-initiatives/pay-review/">Pay review</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pay-initiatives/pay-review/guidance-for-managers/">Guidance for managers</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/payroll-deadlines/">Payroll deadlines</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/salaries/">Salaries</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/pay-and-pensions/salaries/engaging-agency-workers--guidance-for-managers/">Engaging agency workers- Guidance for managers</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/terms-and-conditions/">Terms and conditions</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/attraction-and-retention-at-imperial/">Attraction and retention at Imperial</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/" class="">Benchmarking</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/professional-technical-operational-and-learning-benchmarks/" class="">Professional, technical, operational and learning benchmarks</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/research-job-family-benchmarks/" class="">Research job family benchmarks</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/teaching-fellows-benchmarks/" class="">Teaching Fellows benchmarks</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/national-academic-job-family-benchmarks/" class="">National Academic job family benchmarks</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/american-benchmarks/" class="">American benchmarks</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/international-academic-job-family-benchmarks/" class="">International Academic Job Family Benchmarks</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/industrial-action/">Industrial action</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/pay-and-pensions/industrial-action/industrial-action-students/">Industrial action: guidance for students</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/industrial-action/industrial-action-staff/">Industrial action: guidance for staff</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/industrial-action/industrial-action-undergraduate-marking-and-assessment/">Industrial action: undergraduate marking and assessment</a></li> </ul> </li> </ul> </li><li><a href="/admin-services/human-resources/leave/">Leave and absence</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/leave/annual-leave/">Annual leave</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/leave/annual-leave/additional-leave/">Purchasing additional annual leave</a></li> <li><a href="/admin-services/human-resources/leave/annual-leave/calculations/">Calculations for annual leave</a></li> </ul> </li> <li><a href="/admin-services/human-resources/leave/sickness-absence/">Sickness absence</a></li> <li><a href="/admin-services/human-resources/leave/university-closure-days/">University closure days</a></li> <li><a href="/admin-services/human-resources/leave/carers-leave/">Carers leave</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/">Family leave</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/leave/family-leave/adoption/">Adoption leave</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/fertility-treatment/">Leave for fertility treatment</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/maternity/">Maternity leave</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/paternity-maternity-support-leave/">Paternity and maternity support leave</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/shared-parental/">Shared parental leave</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/surrogacy/">Surrogacy</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/keep-in-touch/">Keeping in touch days</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/new-parents/">Parents and carers workshops</a></li> <li><a href="/staff/parents-network/parental-portal/">Parental portal</a></li> </ul> </li> <li><a href="/admin-services/human-resources/leave/special-leave/">Special leave</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/leave/special-leave/compassionate/">Compassionate leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/domestic-emergency/">Domestic emergencies leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/family-emergency/">Family emergencies leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/jury-service/">Jury service</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/leave-of-absence-for-academics/">Leave of absence for academics</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/public-duties/">Leave for public duties</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/witness-duty/">Leave for witness duty</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/parental-bereavement-leave/">Parental Bereavement Leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/parental/">Parental leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/academic-sabbatical/">Sabbatical leave for academic refreshment</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/personal-sabbatical/">Sabbatical leave for personal refreshment</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/reserve-forces/">Service in the volunteer reserve forces</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/study/">Study leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/unpaid/">Unpaid leave</a></li> </ul> </li> <li><a href="/admin-services/human-resources/leave/system-administrators/">Leave and absence system administrators </a></li> </ul> </li><li><a href="/admin-services/human-resources/support-and-advice/">Support and advice</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/support-and-advice/support-for-staff/">Support for staff</a></li> <li><a href="/admin-services/human-resources/support-and-advice/support-for-managers/">Support for managers</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/support-and-advice/support-for-managers/new-manager-faqs/">New manager FAQs</a></li> </ul> </li> <li><a href="/admin-services/staff-development/">Development</a></li> <li><a href="/admin-services/equality/">Equality</a></li> <li><a href="/staff/health-and-wellbeing/">Wellbeing</a></li> </ul> </li><li><a href="/admin-services/human-resources/benefits/">Benefits</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/benefits/saving-you-money/">Saving you money</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/benefits/saving-you-money/electric-vehicle-scheme/">Electric Vehicle Scheme</a></li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/perks-at-work/">Perks at Work</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/benefits/saving-you-money/perks-at-work/perks-at-work-for-family--friends/">Perks at Work for family & friends</a></li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/perks-at-work/perks-at-work-for-former-colleagues/">Perks at Work for former colleagues</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/cycle-to-work-scheme/">Cycle to Work scheme</a></li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/discounts/">Discounts</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/benefits/saving-you-money/discounts/local-discounts/">Local Discounts</a></li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/discounts/online-discounts/">Online Discounts</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/social/">Social activities</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/benefits/saving-you-money/social/walk/">Lunchtime walks</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/discounts-for-teachers/">Discounts for teachers</a></li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/overdrive/">Libby - borrow recreational audiobooks and e-books</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/looking-after-your-money/">Looking after your money</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/benefits/looking-after-your-money/loans/">Loans</a></li> <li><a href="/admin-services/human-resources/benefits/looking-after-your-money/childcare-support-/">Childcare Support </a></li> <li><a href="/admin-services/human-resources/benefits/looking-after-your-money/rental/">Rental deposit loan scheme</a></li> <li><a href="/admin-services/human-resources/benefits/looking-after-your-money/give-as-you-earn-gaye/">Give As You Earn (GAYE)</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/your-development/">Your development</a> <ul class="multilevel-linkul-1"> <li><a href="/staff/carers-network/being-a-carer-at-imperial/carers-support/">Carers' Support</a></li> <li><a href="/admin-services/human-resources/benefits/your-development/teaching-fellows-10-development-days/">Teaching Fellows 10 development days</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/live-well-work-well/">Live well, work well</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/benefits/live-well-work-well/mbs/">Mind, body and soul</a></li> <li><a href="/admin-services/human-resources/benefits/live-well-work-well/bupa-eduhealth/">Private health insurance (Bupa Eduhealth)</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/">Supporting you and your family</a> <ul class="multilevel-linkul-1"> <li><a href="/staff/carers-network/">Carers' network</a></li> <li><a href="/staff/early-years/">Early Years</a></li> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/my-family-care/" class="">My Family Care</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/">Family leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/">Special leave</a></li> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/elsie-widdowson-fellowship-award/">Elsie Widdowson Fellowship Award</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/elsie-widdowson-fellowship-award/case/">Case studies</a></li> </ul> </li> <li><a href="/staff/parents-network/">Parents' Network</a></li> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/bumps/">Parents Network informal meetings</a></li> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/imperial-activity-camp/">Imperial activity camp</a></li> </ul> </li> <li><a href="/admin-services/human-resources/leave/">Leave</a></li> <li><a href="/admin-services/human-resources/benefits/feedback/">Your benefits feedback</a></li> </ul> </li><li><a href="/admin-services/human-resources/engagement/">Staff Engagement</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/engagement/staff-survey/">Staff survey</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/engagement/staff-survey/results/" class="">Results 2024</a></li> <li><a href="/admin-services/human-resources/engagement/staff-survey/confidentiality-/">Confidentiality </a></li> <li><a href="/admin-services/human-resources/engagement/staff-survey/faqs/">FAQs</a></li> <li><a href="/admin-services/human-resources/engagement/staff-survey/visual-identity/">Visual identity</a></li> <li><a href="/admin-services/human-resources/engagement/staff-survey/past-surveys/" class="">Past surveys</a></li> <li><a href="/admin-services/human-resources/engagement/staff-survey/contact-us/">Contact us</a></li> <li><a href="/admin-services/human-resources/engagement/staff-survey/engagement-champions/">Engagement Champions</a></li> </ul> </li> <li><a href="/admin-services/human-resources/engagement/support-services-social-committee/">Support services social committee</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/engagement/support-services-social-committee/events-and-activities/">Events and activities</a></li> <li><a href="/admin-services/human-resources/engagement/support-services-social-committee/committee-members/">Committee members</a></li> <li><a href="/admin-services/human-resources/engagement/support-services-social-committee/queens-tower-tour-review/">Queen's Tower tour review</a></li> <li><a href="/admin-services/human-resources/engagement/support-services-social-committee/new-starters-networking-events/">New starters networking events</a></li> </ul> </li> <li><a href="/admin-services/human-resources/engagement/thank-you-day/">Thank you day</a></li> <li><a href="/admin-services/human-resources/engagement/long-servers-events/">Long servers events</a></li> <li><a href="/admin-services/human-resources/engagement/wellbeing/">Wellbeing survey</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/engagement/wellbeing/wellbeing-survey-results/" class="">Wellbeing survey results</a></li> </ul> </li> </ul> </li><li><a href="/admin-services/equality/">Equality</a></li><li><a href="/admin-services/human-resources/about-us/">About us</a> <ul class="multilevel-linkul-0"> <li><a href="/about-the-site/accessibility/">Accessibility statement</a></li> <li><a href="/admin-services/human-resources/about-us/a-z/">A-Z</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/">Contact us</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/ask-staff-hub/">Ask the Staff Hub</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/central-hr-administration/">Central HR Administration</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/directors-office/">Director's Office</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/employee-relations-and-hr-policy/">Employee Relations and HR Policy</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/about-us/contact-us/employee-relations-and-hr-policy/report-and-support-data-2023/">Report and Support data 2023</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/employee-relations-and-hr-policy/report-and-support-data-2022/">Report and Support data 2022</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/employee-relations-and-hr-policy/employee-relations-data-2023/">Employee Relations data 2023</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/employee-relations-and-hr-policy/employee-relations-data-2022/">Employee Relations data 2022</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/employee-relations-and-hr-policy/employee-relations-training/">Employee Relations Training</a></li> </ul> </li> <li><a href="/admin-services/human-resources/about-us/contact-us/recruitment-hub/">Recruitment Hub</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/senior-appointments/">Senior Appointments</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/hr-partnering-and-reward/">HR Partnering and Reward</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/systems-and-information/">Systems and Information</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/about-us/contact-us/systems-and-information/insights/" class="">HR Insights</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/systems-and-information/systems/" class="">HR Systems</a></li> </ul> </li> <li><a href="/admin-services/human-resources/about-us/contact-us/staff-compliance-and-immigration/">Staff Compliance and Immigration</a></li> </ul> </li> <li><a href="/admin-services/human-resources/about-us/hr-notices-/">HR Notices </a></li> <li><a href="/admin-services/human-resources/about-us/peoplestrategy/">People Strategy 2022+</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/about-us/peoplestrategy/foreward/">Foreword</a></li> <li><a href="/admin-services/human-resources/about-us/peoplestrategy/foundations/">Foundations</a></li> <li><a href="/admin-services/human-resources/about-us/peoplestrategy/finding-and-developing-diverse-talent/">Finding and developing diverse talent</a></li> <li><a href="/admin-services/human-resources/about-us/peoplestrategy/supporting-an-inclusive-culture-and-leadership/">Supporting an inclusive culture and leadership</a></li> <li><a href="/admin-services/human-resources/about-us/peoplestrategy/building-a-resilient-workplace/">Building a resilient workplace</a></li> </ul> </li> <li><a href="/admin-services/human-resources/about-us/service-level-agreements/">Service Level Agreements</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/about-us/service-level-agreements/slas/">HR Staff Hub</a></li> <li><a href="/admin-services/human-resources/about-us/service-level-agreements/recruitment-hub/">Recruitment Hub</a></li> <li><a href="/admin-services/human-resources/about-us/service-level-agreements/temporary-worker-team/">Temporary Worker Team</a></li> <li><a href="/admin-services/human-resources/about-us/service-level-agreements/job-evaluation/">Job Evaluation</a></li> <li><a href="/admin-services/human-resources/about-us/service-level-agreements/staff-compliance/">Staff Compliance</a></li> </ul> </li> </ul> </li>  </ul> </nav> </div> </div> </div> </div> </header> <main id="page"> <div class="show-no-js"> <div class="container"> <p class="step-1">In this section</p> <nav class="nav-fallback"> <ul class="nav-fallback__parent"> <li> <a class="lwi" href="/admin-services/human-resources/"> Human Resources </a> </li> </ul> </nav> </div> </div> <div class="container content-template" id="content"> <nav class="page-area-heading"> <a href="/admin-services/human-resources/">Human Resources</a> </nav> <div class="page-heading lg-8 sm-12"> <div class="breadcrumbs"> <ul> <li><a href="/">Imperial Home</a></li> <li><a href="/admin-services/">Administration and support services</a></li><li><a href="/admin-services/human-resources/">Human Resources</a></li><li><a href="/admin-services/human-resources/recruitment-and-promotions/">Recruitment and Promotions</a></li><li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/">Job families and grades</a></li><li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/operational/">Operational services</a></li> </ul> </div> <h1>Operational services</h1> </div> <div class="row row--space-between flow-opposite top" id=""> <aside class="col lg-3 md-4 sm-12"> </aside> <div class="col lg-8 sm-12" role="main" id="primary-content">  <div class="module flow-m"> <div class="row wysiwyg"> <p>Roles in this family are concerned with operating and running the facilities of the College. They involve direct or indirect service provision for students and staff, through for example, catering, cleaning, gardening, moving and storing materials, sorting mail, providing a security presence and other site services or sport or sporting activity. Some roles are about providing these services personally, others enable or manage the services.</p> </div> <div class="flexible "> <div class="heading sr-only"> <h2 class="title">Operational flex boxes</h2> </div> <div class="row equal-height-columns">  <div class="flexible__item"> <div class="link-list equal-height"> <h3 class="title">Helpful resources</h3> <ul class="link-list"> <li> Job level review </li> <li> <a href="/admin-services/human-resources/pay-and-pensions/salaries/"> Salary scales </a> </li> <li> <a href="/admin-services/human-resources/procedures/"> Polices and procedures </a> </li> </ul> </div> </div>   <div class="flexible__item"> <div class="media-item full light-primary equal-height"> <a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-teaching-and-research-staff-appointments/"> <div class="content"> <h3 class="title">Recruiting?</h3> <p>There's a lot that goes into hiring a new staff member. See what you need to do.</p> <p> <span class="link primary">More information</span> </p> </div> </a> </div> </div>   <div class="flexible__item"> <div class="media-item full primary reverse equal-height"> <a href="mailto:recruitmenthub@imperial.ac.uk" target="_blank"> <div class="content"> <h3 class="title">Contact us</h3> <p>Need help or guidance on the operational job family?</p> <p> <span class="link primary">Get in touch with the team</span> </p> </div> </a> </div> </div>  </div> </div>   <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Operational services job family levels and guidance </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_754869" role="tab" id="tab_754869" aria-controls="tabpanel_754869" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Level 4 </a> </li><li role="presentation"> <a href="#tabpanel_754870" role="tab" id="tab_754870" aria-controls="tabpanel_754870" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Level 3 </a> </li><li role="presentation"> <a href="#tabpanel_754871" role="tab" id="tab_754871" aria-controls="tabpanel_754871" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Level 2 </a> </li><li role="presentation"> <a href="#tabpanel_754872" role="tab" id="tab_754872" aria-controls="tabpanel_754872" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Level 1 </a> </li> </ul> <section id='tabpanel_754869' role='tabpanel' aria-labelledby='tab_754869' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_754869' tabindex='0'> Level 4 <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <h5>Summary</h5> <p>Roles at this level involve either line management responsibility for a significant unit or analysis and advice drawing on extensive practical technical understanding. There will be responsibility for financial performance and there may be responsibility for project or contract management. All roles involve a wide range of interaction with, and influencing of, others.</p> <p>Operational roles above Level 4 are found in the Professional Services job family. They involve either line responsibility for significant areas of the estate, operation or leisure facilities and services, or design and project management drawing on a professional qualification and some experience. The finanacial impact is significant, whether it is upon directly managed resources, projects or assets.</p> <h5>Representative work activities</h5> <h6><em>Managerial roles:</em></h6> <ul> <li>Lead the operational management of a significant facility, service or support team, clarifying requirements, monitoring progress and correcting any problems of service or financial performance</li> <li>Contribute to policy setting and establish plans for the service area</li> <li>Ensure agreed strategy, policies and business plans are implemented</li> <li>Resolve short term conflicts in priorities, proposing solutions for resolving long-term problems to more senior management</li> <li>Recruit, develop and motivate staff, taking steps to deal with poor performance</li> <li>Review customer satisfaction and take steps to improve the service where necessary</li> <li>Ensure the service or facility meets all relevant legal requirements and complies with best practice and quality standards</li> </ul> <h6><em>More technically focused roles:</em></h6> <ul> <li>Draw on experience and expertise to design practical solutions to problems</li> <li>Specify service requirements on behalf of the College or customer, e.g. for a maintenance or<br />improvement programme to include managing contracts and consultants</li> <li>Contribute to service improvement in accordance with longer term departmental objectives</li> <li>Plan own work</li> <li>Lead a small team of staff permanently or in project activity</li> <li>Coach others in area of professional/specialist expertise</li> </ul> <h6><em>Either role type</em></h6> <ul> <li>Contribute to the annual planning process, development of departmental objectives, policy and service improvement</li> <li>Contribute as required to business/income development as well as managing the budget and securing quality</li> <li>Work with customers, other services and external agencies, as appropriate, to review and develop the service</li> </ul> <h5>Knowledge, skills and experience</h5> <ul> <li>May involve part professional qualification plus relevant practical experience, or the equivalent relevant practical experience</li> <li>Capable of analysing and solving a wide range of operational problems</li> <li>Understanding of the College planning, financial and management processes</li> <li>Ability to control budgets and contracts for goods and services</li> <li>For managerial roles, ability to recruit, develop and motivate staff</li> </ul> <h5>Performance criteria</h5> <h6><em>Evidence of:</em></h6> <ul> <li>Financial and service performance for relevant areas, e.g. from staff/customer feedback</li> <li>Quality of advice and contribution to achieving departmental objectives</li> <li>Innovation in approach to developing the service</li> <li>Contribution to income development if applicable</li> </ul> </div> </section><section id='tabpanel_754870' role='tabpanel' aria-labelledby='tab_754870' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_754870' tabindex='0'> Level 3 <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <h5>Summary</h5> <p>Roles at this level either manage operational services work of some volume or complexity or provide advice and technical input based on extensive practical learning. Dealing with people is an important ingredient, whether they are staff managed by the jobholder, contractors or customers, and there is often budgetary responsibility or impact.</p> <h5>Representative work activities</h5> <h6><em>Managerial roles:</em></h6> <ul> <li>Establish and review work requirements taking account of customer needs, College policies and available resources</li> <li>Plan own and others’ work for weeks and months ahead</li> <li>Implement plans for a service area ensuring effective operation</li> <li>Ensure staff are trained to required standards</li> <li>Monitor staff performance and take action to improve where needed</li> <li>Review customer satisfaction and, following discussion with more senior managers if appropriate, take steps to improve the service where necessary</li> <li>Review expenditure against budget, instigating corrective actions as necessary</li> <li>Ensure health and safety regulations are met</li> </ul> <h6><em>Non-managerial roles:</em></h6> <ul> <li>Provide advice to colleagues and customers based on in-depth knowledge and technical expertise</li> <li>Analyse problems, diagnose and implement solutions seeking agreement where appropriate</li> <li>Plan own work for weeks and months ahead</li> <li>Discuss and resolve problems or new requirements with customers, line managers and other colleagues</li> <li>Coach others to help them acquire skills and experience</li> </ul> <h6>Either role type</h6> <ul> <li>Contribute ideas for service improvement, changes to procedures and forward planning.</li> <li>Discuss and resolve problems and concerns with customers and/or contractors</li> <li>Ensure that the service meets agreed needs</li> </ul> <h5>knowledge, skills and experience</h5> <ul> <li>Vocational training plus practical experience, or the equivalent in practical experience</li> <li>Knowledge of College policies and processes</li> <li>Ability to solve a range of day-to-day problems without reference to others</li> <li>Skills in planning and organising work and services</li> <li>For managerial roles, ability to motivate staff, dealing with poor performance</li> </ul> <h5>Performance criteria</h5> <h6><em>Evidence of:</em></h6> <ul> <li>Quality and reliability of services provided/individual work, e.g. from customer feedback</li> <li>Effectiveness of planning and prioritising</li> <li>Effective problem solving</li> <li>Customer satisfaction</li> <li>Flexibility</li> <li>Effectiveness in staff supervision, where appropriate</li> <li>Quality of contribution to the service and its development</li> </ul> </div> </section><section id='tabpanel_754871' role='tabpanel' aria-labelledby='tab_754871' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_754871' tabindex='0'> Level 2 <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <h5>Summary</h5> <p>Roles at this level either plan, supervise and review work done at Level 1 or are engaged in activities which use technical and practical skills drawn from vocational training or equivalent past experience. They involve planning of at least the jobholders own and/or others’ work, and accountability for the quality of the work carried out.</p> <h5>Representative work activities</h5> <h6><em>Supervisory Roles:</em></h6> <ul> <li>Supervise a schedule of activities or elements for straightforward processes to ensure that staff are clear what is required of them (a cleaning schedule, a work rota, a weekly menu, etc)</li> <li>Monitor and review the quality of work done</li> <li>Take action to improve standards when necessary</li> <li>Communicate work requirements and any concerns to staff initially, raising any unresolved problems (e.g. equipment failure, staff discipline) with line management</li> <li>Ensure health and safety requirements are fully met</li> <li>May involve doing or demonstrating the work tasks</li> </ul> <h6><em>Non Supervisory Roles:</em></h6> <ul> <li>Clarify the work requirement with colleagues, manager or customer as needed</li> <li>Assess the work circumstances, material required etc to ensure it can be done properly and decide how to go about it</li> <li>Plan own work preparing for specific tasks and prioritising immediate requirements (e.g. for the day or week)</li> <li>Discuss and resolve any immediate problems with colleagues, manager or customer</li> </ul> <h6>Either role type</h6> <ul> <li>Maintain information on databases and other work records as required</li> <li>May involve responsibility for stock and equipment</li> </ul> <h5>Knowledge, skills and experience</h5> <ul> <li>Vocational training plus some practical experience, or the equivalent in practical experience</li> <li>Ability to plan or schedule work for days and weeks</li> <li>Understanding of relevant legislation and quality standards</li> <li>Ability to communicate clearly and effectively with staff, students, customers and contractors</li> <li>For supervisory roles, ability to motivate and organise staff effectively to achieve desired results</li> <li>Self-motivated with an ability to use own initiative</li> </ul> <h5>Performance criteria</h5> <h6><em>Evidence of:</em></h6> <ul> <li>Quality and reliability of services provided/individual work, e.g. from customer feedback</li> <li>Effectiveness of planning and prioritising</li> <li>Problem-solving</li> <li>Flexibility</li> </ul> </div> </section><section id='tabpanel_754872' role='tabpanel' aria-labelledby='tab_754872' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_754872' tabindex='0'> Level 1 <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <h6>Summary</h6> <p>Roles at this level involve providing services in support of students and staff often as part of a team engaged in similar activities. The procedures and routines are well established and subject to direct supervision. There is no requirement for planning beyond the prioritisation of tasks.</p> <h5>Representative work activities</h5> <ul> <li>Carry out a range of routine tasks to a set standard</li> <li>Operate equipment in a standardised way to achieve the required tasks</li> <li>Carry out basic equipment maintenance as required</li> <li>Carry out routine record keeping as required</li> <li>Check and pass on information as required in contacts with staff, students and/or the public</li> <li>Clarify work instructions as necessary</li> <li>Raise concerns or problems which arise during the work with appropriate staff e.g. the line manager</li> <li>Comply with procedures, including those governing health and safety</li> </ul> <h5>Knowledge, skills & experience</h5> <ul> <li>Generally no specific qualifications required prior to appointment but the learning process at work may involve short courses, e.g. manual handling</li> <li>Knowledge of the organisation of the College e.g. site locations, staff names and jobs, regulations and practices</li> <li>Ability to use basic equipment, e.g. vacuum cleaner, dishwasher, telephone</li> <li>Understanding of health and safety requirements</li> </ul> <h5>Performance criteria</h5> <h6><em>Evidence of:</em></h6> <ul> <li>Quality and accuracy of work, e.g. from customer feedback</li> <li>Reliability</li> <li>Commitment and enthusiasm</li> <li>Flexibility</li> </ul> </div> </section> </div> </div>  </div> <section class="supplementary-content row"> <div class="supplementary-content__sizer col"></div> </section>  </div> </div> </div> </main> <footer class="footer" role="contentinfo"> <section class="footer__main"> <h2 class="sr-only">Useful Links</h2> <div class="container"> <div class="row row--gap-on-collapse"> <nav class="col lg-3 sm-12"> <div class="flow-s"> <h3 class="step--1">Popular links</h3> <ul> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/">Blackboard</a></li> <li><a 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