Issue - Plesk Mobile Auth not Working

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It may not display this or other websites correctly.<br />You should upgrade or use an <a href="https://www.google.com/chrome/" target="_blank" rel="noopener">alternative browser</a>.</div> <div class="p-body-header"> <div class="p-title "> <h1 class="p-title-value"><span class="label label--orange" dir="auto">Issue</span><span class="label-append"> </span>Plesk Mobile Auth not Working</h1> </div> <div class="p-description"> <ul class="listInline listInline--bullet"> <li> <i class="fa--xf far fa-user" aria-hidden="true" title="Thread starter"></i> <span class="u-srOnly">Thread starter</span> <a href="/members/flola.211182/" class="username u-concealed" dir="auto" data-user-id="211182" data-xf-init="member-tooltip">FloLa</a> </li> <li> <i class="fa--xf far fa-clock" aria-hidden="true" title="Start date"></i> <span class="u-srOnly">Start date</span> <a href="/threads/plesk-mobile-auth-not-working.364938/" class="u-concealed"><time class="u-dt" dir="auto" datetime="2022-05-16T22:58:35-0700" data-time="1652767115" data-date-string="May 16, 2022" data-time-string="10:58 PM" title="May 16, 2022 at 10:58 PM">May 16, 2022</time></a> </li> <li> <dl class="tagList tagList--thread-364938 "> <dt> <i class="fa--xf far fa-tags" aria-hidden="true" title="Tags"></i> <span class="u-srOnly">Tags</span> </dt> <dd> <span class="js-tagList"> <a href="/tags/plesk-mobile/" class="tagItem tagItem--tag_plesk-mobile" dir="auto"> plesk mobile </a> <a href="/tags/smartphone/" class="tagItem tagItem--tag_smartphone" dir="auto"> smartphone </a> </span> </dd> </dl> </li> </ul> </div> </div> <div class="p-body-main "> <div class="p-body-contentCol"></div> <div class="p-body-content">  <script type="text/javascript">if (!window.AdButler){(function(){var s = document.createElement("script"); s.async = true; s.type = "text/javascript";s.src = 'https://servedbyadbutler.com/app.js';var n = document.getElementsByTagName("script")[0]; n.parentNode.insertBefore(s, n);}());}</script> <script type="text/javascript"> var AdButler = AdButler || {}; AdButler.ads = AdButler.ads || []; var abkw = window.abkw || ''; var plc426149 = window.plc426149 || 0; document.write('<'+'div id="placement_426149_'+plc426149+'"></'+'div>'); AdButler.ads.push({handler: function(opt){ AdButler.register(178643, 426149, [970,90], 'placement_426149_'+opt.place, opt); }, opt: { place: plc426149++, keywords: abkw, domain: 'servedbyadbutler.com', click:'CLICK_MACRO_PLACEHOLDER' }}); </script> <div class="p-body-pageContent"> <div class="block block--messages" data-xf-init="" data-type="post" data-href="/inline-mod/" data-search-target="*"> <span class="u-anchorTarget" id="posts"></span> <div class="block-outer"></div> <div class="block-outer js-threadStatusField"></div> <div class="block-container lbContainer" data-xf-init="lightbox select-to-quote" data-message-selector=".js-post" data-lb-id="thread-364938" data-lb-universal="0"> <div class="block-body js-replyNewMessageContainer"> <article class="message message--post js-post js-inlineModContainer " data-author="FloLa" data-content="post-909227" id="js-post-909227" > <span class="u-anchorTarget" id="post-909227"></span> <div class="message-inner"> <div class="message-cell message-cell--user"> <section class="message-user" > <div class="message-avatar "> <div class="message-avatar-wrapper"> <a href="/members/flola.211182/" class="avatar avatar--m avatar--default avatar--default--dynamic" data-user-id="211182" data-xf-init="member-tooltip" style="background-color: #336666; color: #88c3c3"> <span class="avatar-u211182-m" role="img" aria-label="FloLa">F</span> </a> </div> </div> <div class="message-userDetails"> <h4 class="message-name"><a href="/members/flola.211182/" class="username " dir="auto" data-user-id="211182" data-xf-init="member-tooltip">FloLa</a></h4> <h5 class="userTitle message-userTitle" dir="auto">Basic Pleskian</h5> </div> <span class="message-userArrow"></span> </section> </div> <div class="message-cell message-cell--main"> <div class="message-main js-quickEditTarget"> <header class="message-attribution message-attribution--split"> <ul class="message-attribution-main listInline "> <li class="u-concealed"> <a href="/threads/plesk-mobile-auth-not-working.364938/post-909227" rel="nofollow" > <time class="u-dt" dir="auto" datetime="2022-05-16T22:58:35-0700" data-time="1652767115" data-date-string="May 16, 2022" data-time-string="10:58 PM" title="May 16, 2022 at 10:58 PM">May 16, 2022</time> </a> </li> </ul> <ul class="message-attribution-opposite message-attribution-opposite--list "> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-909227" class="message-attribution-gadget" data-xf-init="share-tooltip" data-href="/posts/909227/share" aria-label="Share" rel="nofollow"> <i class="fa--xf far fa-share-alt" aria-hidden="true"></i> </a> </li> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-909227" rel="nofollow"> #1 </a> </li> </ul> </header> <div class="message-content js-messageContent"> <div class="message-userContent lbContainer js-lbContainer " data-lb-id="post-909227" data-lb-caption-desc="FloLa · May 16, 2022 at 10:58 PM"> <article class="message-body js-selectToQuote"> <div > <div class="bbWrapper">I installed the plesk mobile extension on my Server. <br /> I installed plesk mobile on my phone. <br /> <br /> The login credentials are correct, checked it many times.<br /> The problem is, the domains that are stored are displayed there, as soon as I go to "Info" or "Services" I get the error: Authorization error: "The specified user name or password is incorrect." Do I possibly have to change something in the firewall for this to work or configure my services for this? This error occurs on every server of mine.</div> </div> <div class="js-selectToQuoteEnd"> </div> </article> </div> </div> <footer class="message-footer"> <div class="reactionsBar js-reactionsList "> </div> <div class="js-historyTarget message-historyTarget toggleTarget" data-href="trigger-href"></div> </footer> </div> </div> </div> </article> <article class="message message--post js-post js-inlineModContainer " data-author="Digitalone" data-content="post-914177" id="js-post-914177" itemscope itemtype="https://schema.org/Comment" itemid="https://talk.plesk.com/posts/914177/"> <meta itemprop="parentItem" itemscope itemid="https://talk.plesk.com/threads/plesk-mobile-auth-not-working.364938/" /> <span class="u-anchorTarget" id="post-914177"></span> <div class="message-inner"> <div class="message-cell message-cell--user"> <section class="message-user" itemprop="author" itemscope itemtype="https://schema.org/Person" itemid="https://talk.plesk.com/members/digitalone.225819/"> <meta itemprop="url" content="https://talk.plesk.com/members/digitalone.225819/" /> <div class="message-avatar "> <div class="message-avatar-wrapper"> <a href="/members/digitalone.225819/" class="avatar avatar--m avatar--default avatar--default--dynamic" data-user-id="225819" data-xf-init="member-tooltip" style="background-color: #ebadeb; color: #b82eb8"> <span class="avatar-u225819-m" role="img" aria-label="Digitalone">D</span> </a> </div> </div> <div class="message-userDetails"> <h4 class="message-name"><a href="/members/digitalone.225819/" class="username " dir="auto" data-user-id="225819" data-xf-init="member-tooltip"><span itemprop="name">Digitalone</span></a></h4> <h5 class="userTitle message-userTitle" dir="auto" itemprop="jobTitle">New Pleskian</h5> </div> <span class="message-userArrow"></span> </section> </div> <div class="message-cell message-cell--main"> <div class="message-main js-quickEditTarget"> <header class="message-attribution message-attribution--split"> <ul class="message-attribution-main listInline "> <li class="u-concealed"> <a href="/threads/plesk-mobile-auth-not-working.364938/post-914177" rel="nofollow" itemprop="url"> <time class="u-dt" dir="auto" datetime="2022-09-19T20:00:56-0700" data-time="1663642856" data-date-string="Sep 19, 2022" data-time-string="8:00 PM" title="Sep 19, 2022 at 8:00 PM" itemprop="datePublished">Sep 19, 2022</time> </a> </li> </ul> <ul class="message-attribution-opposite message-attribution-opposite--list "> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-914177" class="message-attribution-gadget" data-xf-init="share-tooltip" data-href="/posts/914177/share" aria-label="Share" rel="nofollow"> <i class="fa--xf far fa-share-alt" aria-hidden="true"></i> </a> </li> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-914177" rel="nofollow"> #2 </a> </li> </ul> </header> <div class="message-content js-messageContent"> <div class="message-userContent lbContainer js-lbContainer " data-lb-id="post-914177" data-lb-caption-desc="Digitalone · Sep 19, 2022 at 8:00 PM"> <article class="message-body js-selectToQuote"> <div itemprop="text"> <div class="bbWrapper">Just so you know. I have the exact same issue. Perhaps between the two of us we can get someone to figure this out.</div> </div> <div class="js-selectToQuoteEnd"> </div> </article> </div> </div> <footer class="message-footer"> <div class="message-microdata" itemprop="interactionStatistic" itemtype="https://schema.org/InteractionCounter" itemscope> <meta itemprop="userInteractionCount" content="0" /> <meta itemprop="interactionType" content="https://schema.org/LikeAction" /> </div> <div class="reactionsBar js-reactionsList "> </div> <div class="js-historyTarget message-historyTarget toggleTarget" data-href="trigger-href"></div> </footer> </div> </div> </div> </article> <article class="message message--post js-post js-inlineModContainer " data-author="imrelaszlo84" data-content="post-938611" id="js-post-938611" itemscope itemtype="https://schema.org/Comment" itemid="https://talk.plesk.com/posts/938611/"> <meta itemprop="parentItem" itemscope itemid="https://talk.plesk.com/threads/plesk-mobile-auth-not-working.364938/" /> <span class="u-anchorTarget" id="post-938611"></span> <div class="message-inner"> <div class="message-cell message-cell--user"> <section class="message-user" itemprop="author" itemscope itemtype="https://schema.org/Person" itemid="https://talk.plesk.com/members/imrelaszlo84.307131/"> <meta itemprop="url" content="https://talk.plesk.com/members/imrelaszlo84.307131/" /> <div class="message-avatar "> <div class="message-avatar-wrapper"> <a href="/members/imrelaszlo84.307131/" class="avatar avatar--m avatar--default avatar--default--dynamic" data-user-id="307131" data-xf-init="member-tooltip" style="background-color: #ebebad; color: #b8b82e"> <span class="avatar-u307131-m" role="img" aria-label="imrelaszlo84">I</span> </a> </div> </div> <div class="message-userDetails"> <h4 class="message-name"><a href="/members/imrelaszlo84.307131/" class="username " dir="auto" data-user-id="307131" data-xf-init="member-tooltip"><span itemprop="name">imrelaszlo84</span></a></h4> <h5 class="userTitle message-userTitle" dir="auto" itemprop="jobTitle">New Pleskian</h5> </div> <span class="message-userArrow"></span> </section> </div> <div class="message-cell message-cell--main"> <div class="message-main js-quickEditTarget"> <header class="message-attribution message-attribution--split"> <ul class="message-attribution-main listInline "> <li class="u-concealed"> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938611" rel="nofollow" itemprop="url"> <time class="u-dt" dir="auto" datetime="2023-11-22T15:18:57-0800" data-time="1700695137" data-date-string="Nov 22, 2023" data-time-string="3:18 PM" title="Nov 22, 2023 at 3:18 PM" itemprop="datePublished">Nov 22, 2023</time> </a> </li> </ul> <ul class="message-attribution-opposite message-attribution-opposite--list "> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938611" class="message-attribution-gadget" data-xf-init="share-tooltip" data-href="/posts/938611/share" aria-label="Share" rel="nofollow"> <i class="fa--xf far fa-share-alt" aria-hidden="true"></i> </a> </li> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938611" rel="nofollow"> #3 </a> </li> </ul> </header> <div class="message-content js-messageContent"> <div class="message-userContent lbContainer js-lbContainer " data-lb-id="post-938611" data-lb-caption-desc="imrelaszlo84 · Nov 22, 2023 at 3:18 PM"> <article class="message-body js-selectToQuote"> <div itemprop="text"> <div class="bbWrapper">Same problem here on one of my servers. Ubuntu 22.04.3, latest Obsidian installed.<br /> Tried to reinstall mobile extension, but no success. Anybody?</div> </div> <div class="js-selectToQuoteEnd"> </div> </article> </div> </div> <footer class="message-footer"> <div class="message-microdata" itemprop="interactionStatistic" itemtype="https://schema.org/InteractionCounter" itemscope> <meta itemprop="userInteractionCount" content="0" /> <meta itemprop="interactionType" content="https://schema.org/LikeAction" /> </div> <div class="reactionsBar js-reactionsList "> </div> <div class="js-historyTarget message-historyTarget toggleTarget" data-href="trigger-href"></div> </footer> </div> </div> </div> </article> <article class="message message--post js-post js-inlineModContainer " data-author="Peter Debik" data-content="post-938619" id="js-post-938619" itemscope itemtype="https://schema.org/Comment" itemid="https://talk.plesk.com/posts/938619/"> <meta itemprop="parentItem" itemscope itemid="https://talk.plesk.com/threads/plesk-mobile-auth-not-working.364938/" /> <span class="u-anchorTarget" id="post-938619"></span> <div class="message-inner"> <div class="message-cell message-cell--user"> <section class="message-user" itemprop="author" itemscope itemtype="https://schema.org/Person" itemid="https://talk.plesk.com/members/peter-debik.268924/"> <meta itemprop="url" content="https://talk.plesk.com/members/peter-debik.268924/" /> <div class="message-avatar "> <div class="message-avatar-wrapper"> <a href="/members/peter-debik.268924/" class="avatar avatar--m avatar--default avatar--default--dynamic" data-user-id="268924" data-xf-init="member-tooltip" style="background-color: #33cc70; color: #0f3d22"> <span class="avatar-u268924-m" role="img" aria-label="Peter Debik">P</span> </a> </div> </div> <div class="message-userDetails"> <h4 class="message-name"><a href="/members/peter-debik.268924/" class="username " dir="auto" data-user-id="268924" data-xf-init="member-tooltip"><span itemprop="name">Peter Debik</span></a></h4> <h5 class="userTitle message-userTitle" dir="auto" itemprop="jobTitle">Community Manager until 3/2024</h5> <div class="userBanner userBanner userBanner--orange message-userBanner" itemprop="jobTitle"><span class="userBanner-before"></span><strong>Plesk Guru</strong><span class="userBanner-after"></span></div> </div> <span class="message-userArrow"></span> </section> </div> <div class="message-cell message-cell--main"> <div class="message-main js-quickEditTarget"> <header class="message-attribution message-attribution--split"> <ul class="message-attribution-main listInline "> <li class="u-concealed"> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938619" rel="nofollow" itemprop="url"> <time class="u-dt" dir="auto" datetime="2023-11-22T21:51:24-0800" data-time="1700718684" data-date-string="Nov 22, 2023" data-time-string="9:51 PM" title="Nov 22, 2023 at 9:51 PM" itemprop="datePublished">Nov 22, 2023</time> </a> </li> </ul> <ul class="message-attribution-opposite message-attribution-opposite--list "> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938619" class="message-attribution-gadget" data-xf-init="share-tooltip" data-href="/posts/938619/share" aria-label="Share" rel="nofollow"> <i class="fa--xf far fa-share-alt" aria-hidden="true"></i> </a> </li> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938619" rel="nofollow"> #4 </a> </li> </ul> </header> <div class="message-content js-messageContent"> <div class="message-userContent lbContainer js-lbContainer " data-lb-id="post-938619" data-lb-caption-desc="Peter Debik · Nov 22, 2023 at 9:51 PM"> <article class="message-body js-selectToQuote"> <div itemprop="text"> <div class="bbWrapper"><a href="https://talk.plesk.com/members/184190/" class="username" data-xf-init="member-tooltip" data-user-id="184190" data-username="@alapshin">@alapshin</a> Maybe same as PMBL-652?</div> </div> <div class="js-selectToQuoteEnd"> </div> </article> </div> </div> <footer class="message-footer"> <div class="message-microdata" itemprop="interactionStatistic" itemtype="https://schema.org/InteractionCounter" itemscope> <meta itemprop="userInteractionCount" content="0" /> <meta itemprop="interactionType" content="https://schema.org/LikeAction" /> </div> <div class="reactionsBar js-reactionsList "> </div> <div class="js-historyTarget message-historyTarget toggleTarget" data-href="trigger-href"></div> </footer> </div> </div> </div> </article> <article class="message message--post js-post js-inlineModContainer " data-author="alapshin" data-content="post-938723" id="js-post-938723" itemscope itemtype="https://schema.org/Comment" itemid="https://talk.plesk.com/posts/938723/"> <meta itemprop="parentItem" itemscope itemid="https://talk.plesk.com/threads/plesk-mobile-auth-not-working.364938/" /> <span class="u-anchorTarget" id="post-938723"></span> <div class="message-inner"> <div class="message-cell message-cell--user"> <section class="message-user" itemprop="author" itemscope itemtype="https://schema.org/Person" itemid="https://talk.plesk.com/members/alapshin.184190/"> <meta itemprop="url" content="https://talk.plesk.com/members/alapshin.184190/" /> <div class="message-avatar "> <div class="message-avatar-wrapper"> <a href="/members/alapshin.184190/" class="avatar avatar--m avatar--default avatar--default--dynamic" data-user-id="184190" data-xf-init="member-tooltip" style="background-color: #33cc33; color: #0f3d0f"> <span class="avatar-u184190-m" role="img" aria-label="alapshin">A</span> </a> </div> </div> <div class="message-userDetails"> <h4 class="message-name"><a href="/members/alapshin.184190/" class="username " dir="auto" data-user-id="184190" data-xf-init="member-tooltip"><span class="username--staff" itemprop="name">alapshin</span></a></h4> <h5 class="userTitle message-userTitle" dir="auto" itemprop="jobTitle">Basic Pleskian</h5> <div class="userBanner userBanner--staff message-userBanner" dir="auto" itemprop="jobTitle"><span class="userBanner-before"></span><strong>Staff member</strong><span class="userBanner-after"></span></div> </div> <span class="message-userArrow"></span> </section> </div> <div class="message-cell message-cell--main"> <div class="message-main js-quickEditTarget"> <header class="message-attribution message-attribution--split"> <ul class="message-attribution-main listInline "> <li class="u-concealed"> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938723" rel="nofollow" itemprop="url"> <time class="u-dt" dir="auto" datetime="2023-11-23T22:59:46-0800" data-time="1700809186" data-date-string="Nov 23, 2023" data-time-string="10:59 PM" title="Nov 23, 2023 at 10:59 PM" itemprop="datePublished">Nov 23, 2023</time> </a> </li> </ul> <ul class="message-attribution-opposite message-attribution-opposite--list "> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938723" class="message-attribution-gadget" data-xf-init="share-tooltip" data-href="/posts/938723/share" aria-label="Share" rel="nofollow"> <i class="fa--xf far fa-share-alt" aria-hidden="true"></i> </a> </li> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938723" rel="nofollow"> #5 </a> </li> </ul> </header> <div class="message-content js-messageContent"> <div class="message-userContent lbContainer js-lbContainer " data-lb-id="post-938723" data-lb-caption-desc="alapshin · Nov 23, 2023 at 10:59 PM"> <article class="message-body js-selectToQuote"> <div itemprop="text"> <div class="bbWrapper"><blockquote data-attributes="member: 268924" data-quote="Peter Debik" data-source="post: 938619" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/goto/post?id=938619" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-938619">Peter Debik said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> <a href="https://talk.plesk.com/members/184190/" class="username" data-xf-init="member-tooltip" data-user-id="184190" data-username="@alapshin">@alapshin</a> Maybe same as PMBL-652? </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Do not think so. Topic-starter had the issue a year before product changes that caused PMBL-652.<br /> <a href="https://talk.plesk.com/members/307131/" class="username" data-xf-init="member-tooltip" data-user-id="307131" data-username="@imrelaszlo84">@imrelaszlo84</a> If you changed admin name (that become possible since Plesk 18.0.57) and used new name for login, that most probably you faced with PMBL-652 and there is no fix for it yet. Try to rename admin login to "admin" or use root password</div> </div> <div class="js-selectToQuoteEnd"> </div> </article> </div> <div class="message-lastEdit"> Last edited: <time class="u-dt" dir="auto" datetime="2023-11-23T23:05:05-0800" data-time="1700809505" data-date-string="Nov 23, 2023" data-time-string="11:05 PM" title="Nov 23, 2023 at 11:05 PM" itemprop="dateModified">Nov 23, 2023</time> </div> </div> <footer class="message-footer"> <div class="message-microdata" itemprop="interactionStatistic" itemtype="https://schema.org/InteractionCounter" itemscope> <meta itemprop="userInteractionCount" content="0" /> <meta itemprop="interactionType" content="https://schema.org/LikeAction" /> </div> <div class="reactionsBar js-reactionsList "> </div> <div class="js-historyTarget message-historyTarget toggleTarget" data-href="trigger-href"></div> </footer> </div> </div> </div> </article> <article class="message message--post js-post js-inlineModContainer " data-author="imrelaszlo84" data-content="post-938730" id="js-post-938730" itemscope itemtype="https://schema.org/Comment" itemid="https://talk.plesk.com/posts/938730/"> <meta itemprop="parentItem" itemscope itemid="https://talk.plesk.com/threads/plesk-mobile-auth-not-working.364938/" /> <span class="u-anchorTarget" id="post-938730"></span> <div class="message-inner"> <div class="message-cell message-cell--user"> <section class="message-user" itemprop="author" itemscope itemtype="https://schema.org/Person" itemid="https://talk.plesk.com/members/imrelaszlo84.307131/"> <meta itemprop="url" content="https://talk.plesk.com/members/imrelaszlo84.307131/" /> <div class="message-avatar "> <div class="message-avatar-wrapper"> <a href="/members/imrelaszlo84.307131/" class="avatar avatar--m avatar--default avatar--default--dynamic" data-user-id="307131" data-xf-init="member-tooltip" style="background-color: #ebebad; color: #b8b82e"> <span class="avatar-u307131-m" role="img" aria-label="imrelaszlo84">I</span> </a> </div> </div> <div class="message-userDetails"> <h4 class="message-name"><a href="/members/imrelaszlo84.307131/" class="username " dir="auto" data-user-id="307131" data-xf-init="member-tooltip"><span itemprop="name">imrelaszlo84</span></a></h4> <h5 class="userTitle message-userTitle" dir="auto" itemprop="jobTitle">New Pleskian</h5> </div> <span class="message-userArrow"></span> </section> </div> <div class="message-cell message-cell--main"> <div class="message-main js-quickEditTarget"> <header class="message-attribution message-attribution--split"> <ul class="message-attribution-main listInline "> <li class="u-concealed"> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938730" rel="nofollow" itemprop="url"> <time class="u-dt" dir="auto" datetime="2023-11-24T00:31:07-0800" data-time="1700814667" data-date-string="Nov 24, 2023" data-time-string="12:31 AM" title="Nov 24, 2023 at 12:31 AM" itemprop="datePublished">Nov 24, 2023</time> </a> </li> </ul> <ul class="message-attribution-opposite message-attribution-opposite--list "> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938730" class="message-attribution-gadget" data-xf-init="share-tooltip" data-href="/posts/938730/share" aria-label="Share" rel="nofollow"> <i class="fa--xf far fa-share-alt" aria-hidden="true"></i> </a> </li> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938730" rel="nofollow"> #6 </a> </li> </ul> </header> <div class="message-content js-messageContent"> <div class="message-userContent lbContainer js-lbContainer " data-lb-id="post-938730" data-lb-caption-desc="imrelaszlo84 · Nov 24, 2023 at 12:31 AM"> <article class="message-body js-selectToQuote"> <div itemprop="text"> <div class="bbWrapper"><blockquote data-attributes="member: 184190" data-quote="alapshin" data-source="post: 938723" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/goto/post?id=938723" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-938723">alapshin said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Do not think so. Topic-starter had the issue a year before product changes that caused PMBL-652.<br /> <a href="https://talk.plesk.com/members/307131/" class="username" data-xf-init="member-tooltip" data-user-id="307131" data-username="@imrelaszlo84">@imrelaszlo84</a> If you changed admin name (that become possible since Plesk 18.0.57) and used new name for login, that most probably you faced with PMBL-652 and there is no fix for it yet. Try to rename admin login to "admin" or use root password </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Hello! I have not changed the default admin name, I use "admin" as username. The only difference is between working and not working servers, that the not working server has an additional administrator account (but is is not used for mobile application).</div> </div> <div class="js-selectToQuoteEnd"> </div> </article> </div> </div> <footer class="message-footer"> <div class="message-microdata" itemprop="interactionStatistic" itemtype="https://schema.org/InteractionCounter" itemscope> <meta itemprop="userInteractionCount" content="0" /> <meta itemprop="interactionType" content="https://schema.org/LikeAction" /> </div> <div class="reactionsBar js-reactionsList "> </div> <div class="js-historyTarget message-historyTarget toggleTarget" data-href="trigger-href"></div> </footer> </div> </div> </div> </article> <article class="message message--post js-post js-inlineModContainer " data-author="alapshin" data-content="post-938734" id="js-post-938734" itemscope itemtype="https://schema.org/Comment" itemid="https://talk.plesk.com/posts/938734/"> <meta itemprop="parentItem" itemscope itemid="https://talk.plesk.com/threads/plesk-mobile-auth-not-working.364938/" /> <span class="u-anchorTarget" id="post-938734"></span> <div class="message-inner"> <div class="message-cell message-cell--user"> <section class="message-user" itemprop="author" itemscope itemtype="https://schema.org/Person" itemid="https://talk.plesk.com/members/alapshin.184190/"> <meta itemprop="url" content="https://talk.plesk.com/members/alapshin.184190/" /> <div class="message-avatar "> <div class="message-avatar-wrapper"> <a href="/members/alapshin.184190/" class="avatar avatar--m avatar--default avatar--default--dynamic" data-user-id="184190" data-xf-init="member-tooltip" style="background-color: #33cc33; color: #0f3d0f"> <span class="avatar-u184190-m" role="img" aria-label="alapshin">A</span> </a> </div> </div> <div class="message-userDetails"> <h4 class="message-name"><a href="/members/alapshin.184190/" class="username " dir="auto" data-user-id="184190" data-xf-init="member-tooltip"><span class="username--staff" itemprop="name">alapshin</span></a></h4> <h5 class="userTitle message-userTitle" dir="auto" itemprop="jobTitle">Basic Pleskian</h5> <div class="userBanner userBanner--staff message-userBanner" dir="auto" itemprop="jobTitle"><span class="userBanner-before"></span><strong>Staff member</strong><span class="userBanner-after"></span></div> </div> <span class="message-userArrow"></span> </section> </div> <div class="message-cell message-cell--main"> <div class="message-main js-quickEditTarget"> <header class="message-attribution message-attribution--split"> <ul class="message-attribution-main listInline "> <li class="u-concealed"> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938734" rel="nofollow" itemprop="url"> <time class="u-dt" dir="auto" datetime="2023-11-24T01:03:05-0800" data-time="1700816585" data-date-string="Nov 24, 2023" data-time-string="1:03 AM" title="Nov 24, 2023 at 1:03 AM" itemprop="datePublished">Nov 24, 2023</time> </a> </li> </ul> <ul class="message-attribution-opposite message-attribution-opposite--list "> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938734" class="message-attribution-gadget" data-xf-init="share-tooltip" data-href="/posts/938734/share" aria-label="Share" rel="nofollow"> <i class="fa--xf far fa-share-alt" aria-hidden="true"></i> </a> </li> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-938734" rel="nofollow"> #7 </a> </li> </ul> </header> <div class="message-content js-messageContent"> <div class="message-userContent lbContainer js-lbContainer " data-lb-id="post-938734" data-lb-caption-desc="alapshin · Nov 24, 2023 at 1:03 AM"> <article class="message-body js-selectToQuote"> <div itemprop="text"> <div class="bbWrapper"><a href="https://talk.plesk.com/members/307131/" class="username" data-xf-init="member-tooltip" data-user-id="307131" data-username="@imrelaszlo84">@imrelaszlo84</a> Just checked on your configuration (Plesk 18.0.57.1 on Ubuntu 22.04.3 LTS) No issues with "admin" login or additional admin login to Mobile app.<br /> Please submit a ticket to Plesk Support <a href="https://support.plesk.com/hc/en-us/articles/12377663472791-How-to-submit-a-request-to-Plesk-support-" target="_blank" class="link link--external" data-proxy-href="/proxy.php?link=https%3A%2F%2Fsupport.plesk.com%2Fhc%2Fen-us%2Farticles%2F12377663472791-How-to-submit-a-request-to-Plesk-support-&hash=b678e276bd83864f0bc1e3758503336a" rel="nofollow ugc noopener">https://support.plesk.com/hc/en-us/articles/12377663472791-How-to-submit-a-request-to-Plesk-support-</a> for deeper investigation</div> </div> <div class="js-selectToQuoteEnd"> </div> </article> </div> </div> <footer class="message-footer"> <div class="message-microdata" itemprop="interactionStatistic" itemtype="https://schema.org/InteractionCounter" itemscope> <meta itemprop="userInteractionCount" content="1" /> <meta itemprop="interactionType" content="https://schema.org/LikeAction" /> </div> <div class="reactionsBar js-reactionsList is-active"> <ul class="reactionSummary"> <li><span class="reaction reaction--small reaction--1" data-reaction-id="1"><i aria-hidden="true"></i><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="reaction-sprite js-reaction" alt="Like" title="Like" /></span></li> </ul> <span class="u-srOnly">Reactions:</span> <a class="reactionsBar-link" href="/posts/938734/reactions" data-xf-click="overlay" data-cache="false" rel="nofollow"><bdi>Peter Debik</bdi></a> </div> <div class="js-historyTarget message-historyTarget toggleTarget" data-href="trigger-href"></div> </footer> </div> </div> </div> </article> <article class="message message--post js-post js-inlineModContainer " data-author="ivanes82" data-content="post-940217" id="js-post-940217" itemscope itemtype="https://schema.org/Comment" itemid="https://talk.plesk.com/posts/940217/"> <meta itemprop="parentItem" itemscope itemid="https://talk.plesk.com/threads/plesk-mobile-auth-not-working.364938/" /> <span class="u-anchorTarget" id="post-940217"></span> <div class="message-inner"> <div class="message-cell message-cell--user"> <section class="message-user" itemprop="author" itemscope itemtype="https://schema.org/Person" itemid="https://talk.plesk.com/members/ivanes82.206651/"> <meta itemprop="url" content="https://talk.plesk.com/members/ivanes82.206651/" /> <div class="message-avatar "> <div class="message-avatar-wrapper"> <a href="/members/ivanes82.206651/" class="avatar avatar--m avatar--default avatar--default--dynamic" data-user-id="206651" data-xf-init="member-tooltip" style="background-color: #6666cc; color: #ececf9"> <span class="avatar-u206651-m" role="img" aria-label="ivanes82">I</span> </a> </div> </div> <div class="message-userDetails"> <h4 class="message-name"><a href="/members/ivanes82.206651/" class="username " dir="auto" data-user-id="206651" data-xf-init="member-tooltip"><span itemprop="name">ivanes82</span></a></h4> <h5 class="userTitle message-userTitle" dir="auto" itemprop="jobTitle">Basic Pleskian</h5> </div> <span class="message-userArrow"></span> </section> </div> <div class="message-cell message-cell--main"> <div class="message-main js-quickEditTarget"> <header class="message-attribution message-attribution--split"> <ul class="message-attribution-main listInline "> <li class="u-concealed"> <a href="/threads/plesk-mobile-auth-not-working.364938/post-940217" rel="nofollow" itemprop="url"> <time class="u-dt" dir="auto" datetime="2023-12-19T14:19:11-0800" data-time="1703024351" data-date-string="Dec 19, 2023" data-time-string="2:19 PM" title="Dec 19, 2023 at 2:19 PM" itemprop="datePublished">Dec 19, 2023</time> </a> </li> </ul> <ul class="message-attribution-opposite message-attribution-opposite--list "> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-940217" class="message-attribution-gadget" data-xf-init="share-tooltip" data-href="/posts/940217/share" aria-label="Share" rel="nofollow"> <i class="fa--xf far fa-share-alt" aria-hidden="true"></i> </a> </li> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-940217" rel="nofollow"> #8 </a> </li> </ul> </header> <div class="message-content js-messageContent"> <div class="message-userContent lbContainer js-lbContainer " data-lb-id="post-940217" data-lb-caption-desc="ivanes82 · Dec 19, 2023 at 2:19 PM"> <article class="message-body js-selectToQuote"> <div itemprop="text"> <div class="bbWrapper">In almalinux 8.9 just installed, without admin user change, the same problem.</div> </div> <div class="js-selectToQuoteEnd"> </div> </article> </div> </div> <footer class="message-footer"> <div class="message-microdata" itemprop="interactionStatistic" itemtype="https://schema.org/InteractionCounter" itemscope> <meta itemprop="userInteractionCount" content="0" /> <meta itemprop="interactionType" content="https://schema.org/LikeAction" /> </div> <div class="reactionsBar js-reactionsList "> </div> <div class="js-historyTarget message-historyTarget toggleTarget" data-href="trigger-href"></div> </footer> </div> </div> </div> </article> <article class="message message--post js-post js-inlineModContainer " data-author="Peter Debik" data-content="post-940231" id="js-post-940231" itemscope itemtype="https://schema.org/Comment" itemid="https://talk.plesk.com/posts/940231/"> <meta itemprop="parentItem" itemscope itemid="https://talk.plesk.com/threads/plesk-mobile-auth-not-working.364938/" /> <span class="u-anchorTarget" id="post-940231"></span> <div class="message-inner"> <div class="message-cell message-cell--user"> <section class="message-user" itemprop="author" itemscope itemtype="https://schema.org/Person" itemid="https://talk.plesk.com/members/peter-debik.268924/"> <meta itemprop="url" content="https://talk.plesk.com/members/peter-debik.268924/" /> <div class="message-avatar "> <div class="message-avatar-wrapper"> <a href="/members/peter-debik.268924/" class="avatar avatar--m avatar--default avatar--default--dynamic" data-user-id="268924" data-xf-init="member-tooltip" style="background-color: #33cc70; color: #0f3d22"> <span class="avatar-u268924-m" role="img" aria-label="Peter Debik">P</span> </a> </div> </div> <div class="message-userDetails"> <h4 class="message-name"><a href="/members/peter-debik.268924/" class="username " dir="auto" data-user-id="268924" data-xf-init="member-tooltip"><span itemprop="name">Peter Debik</span></a></h4> <h5 class="userTitle message-userTitle" dir="auto" itemprop="jobTitle">Community Manager until 3/2024</h5> <div class="userBanner userBanner userBanner--orange message-userBanner" itemprop="jobTitle"><span class="userBanner-before"></span><strong>Plesk Guru</strong><span class="userBanner-after"></span></div> </div> <span class="message-userArrow"></span> </section> </div> <div class="message-cell message-cell--main"> <div class="message-main js-quickEditTarget"> <header class="message-attribution message-attribution--split"> <ul class="message-attribution-main listInline "> <li class="u-concealed"> <a href="/threads/plesk-mobile-auth-not-working.364938/post-940231" rel="nofollow" itemprop="url"> <time class="u-dt" dir="auto" datetime="2023-12-20T00:28:56-0800" data-time="1703060936" data-date-string="Dec 20, 2023" data-time-string="12:28 AM" title="Dec 20, 2023 at 12:28 AM" itemprop="datePublished">Dec 20, 2023</time> </a> </li> </ul> <ul class="message-attribution-opposite message-attribution-opposite--list "> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-940231" class="message-attribution-gadget" data-xf-init="share-tooltip" data-href="/posts/940231/share" aria-label="Share" rel="nofollow"> <i class="fa--xf far fa-share-alt" aria-hidden="true"></i> </a> </li> <li> <a href="/threads/plesk-mobile-auth-not-working.364938/post-940231" rel="nofollow"> #9 </a> </li> </ul> </header> <div class="message-content js-messageContent"> <div class="message-userContent lbContainer js-lbContainer " data-lb-id="post-940231" data-lb-caption-desc="Peter Debik · Dec 20, 2023 at 12:28 AM"> <article class="message-body js-selectToQuote"> <div itemprop="text"> <div class="bbWrapper"><a href="https://talk.plesk.com/members/206651/" class="username" data-xf-init="member-tooltip" data-user-id="206651" data-username="@ivanes82">@ivanes82</a> Please submit a support ticket for this.<br /> <br /> To sign-in to support please go to <a href="https://support.plesk.com" target="_blank" class="link link--external" data-proxy-href="/proxy.php?link=https%3A%2F%2Fsupport.plesk.com&hash=8e3dcdfdbb783080527b1f18fac9c2b8" rel="noopener">https://support.plesk.com</a><br /> <br /> If you experience login issues, please see this KB article:<br /> <a href="https://support.plesk.com/hc/en-us/articles/13545238026007-I-cannot-login-to-a-support-plesk-com-and-password-reset-does-not-work" target="_blank" class="link link--external" data-proxy-href="/proxy.php?link=https%3A%2F%2Fsupport.plesk.com%2Fhc%2Fen-us%2Farticles%2F13545238026007-I-cannot-login-to-a-support-plesk-com-and-password-reset-does-not-work&hash=805ea1ec03db39dded4bb38b942bed32" rel="noopener">https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work</a><br /> <br /> If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:<br /> <a href="https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk" target="_blank" class="link link--external" data-proxy-href="/proxy.php?link=https%3A%2F%2Fsupport.plesk.com%2Fhc%2Fen-us%2Farticles%2F12388090147095-How-to-get-support-directly-from-Plesk&hash=dfe8ec2fe7e74828f20342c8ff54d2b4" rel="noopener">https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk</a>-</div> </div> <div class="js-selectToQuoteEnd"> </div> </article> </div> </div> <footer class="message-footer"> <div class="message-microdata" itemprop="interactionStatistic" itemtype="https://schema.org/InteractionCounter" itemscope> <meta itemprop="userInteractionCount" content="0" /> <meta itemprop="interactionType" content="https://schema.org/LikeAction" /> </div> <div class="reactionsBar js-reactionsList "> </div> <div class="js-historyTarget message-historyTarget 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dir="auto" datetime="2024-05-18T12:32:21-0700" data-time="1716060741" data-date-string="May 18, 2024" data-time-string="12:32 PM" title="May 18, 2024 at 12:32 PM">May 18, 2024</time></a> <div class="structItem-minor"> <a href="/members/kosmos.339612/" class="username " dir="auto" data-user-id="339612" data-xf-init="member-tooltip">kosmos</a> </div> </div> <div class="structItem-cell structItem-cell--icon structItem-cell--iconEnd"> <div class="structItem-iconContainer"> <a href="/members/kosmos.339612/" class="avatar avatar--xxs avatar--default avatar--default--dynamic" data-user-id="339612" data-xf-init="member-tooltip" style="background-color: #85e0e0; color: #248f8f"> <span class="avatar-u339612-s" role="img" aria-label="kosmos">K</span> </a> </div> </div> </div> <div class="structItem structItem--thread is-prefix6 js-inlineModContainer js-threadListItem-375270" data-author="denemeaa"> <div class="structItem-cell structItem-cell--icon"> <div class="structItem-iconContainer"> <a 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Are you sure you want to submit this form?", attach: "Attach files", rich_text_box: "Rich text box", close: "Close", link_copied_to_clipboard: "Link copied to clipboard.", text_copied_to_clipboard: "Text copied to clipboard.", loading: "Loading…", you_have_exceeded_maximum_number_of_selectable_items: "You have exceeded the maximum number of selectable items.", processing: "Processing", 'processing...': "Processing…", showing_x_of_y_items: "Showing {count} of {total} items", showing_all_items: "Showing all items", no_items_to_display: "No items to display", number_button_up: "Increase", number_button_down: "Decrease", push_enable_notification_title: "Push notifications enabled successfully at Plesk Forum", push_enable_notification_body: "Thank you for enabling push notifications!", pull_down_to_refresh: "Pull down to refresh", release_to_refresh: "Release to refresh", refreshing: "Refreshing…" }); </script> <form style="display:none" hidden="hidden"> <input type="text" name="_xfClientLoadTime" value="" id="_xfClientLoadTime" title="_xfClientLoadTime" tabindex="-1" /> </form> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "WebPage", "url": "https://talk.plesk.com/threads/plesk-mobile-auth-not-working.364938/", "mainEntity": { "@type": "DiscussionForumPosting", "@id": "https://talk.plesk.com/threads/plesk-mobile-auth-not-working.364938/", "headline": "Plesk Mobile Auth not Working", "datePublished": "2022-05-17T05:58:35+00:00", "keywords": "plesk mobile, smartphone", "url": "https://talk.plesk.com/threads/plesk-mobile-auth-not-working.364938/", "articleSection": "Plesk Mobile", "author": { "@type": "Person", "@id": "https://talk.plesk.com/members/flola.211182/", "name": "FloLa", "url": "https://talk.plesk.com/members/flola.211182/" }, "interactionStatistic": [ { "@type": "InteractionCounter", "interactionType": "https://schema.org/ViewAction", "userInteractionCount": 10268 }, { "@type": "InteractionCounter", "interactionType": "https://schema.org/CommentAction", "userInteractionCount": 8 }, { "@type": "InteractionCounter", "interactionType": "https://schema.org/LikeAction", "userInteractionCount": 0 } ], "articleBody": "I installed the plesk mobile extension on my Server. \nI installed plesk mobile on my phone. \n\nThe login credentials are correct, checked it many times.\nThe problem is, the domains that are stored are displayed there, as soon as I go to \"Info\" or \"Services\" I get the error: Authorization error: \"The specified user name or password is incorrect.\" Do I possibly have to change something in the firewall for this to work or configure my services for this? This error occurs on every server of mine." }, "publisher": { "@type": "Organization", "name": "Plesk Forum", "alternateName": "Plesk Forum", "description": "Plesk community discussion forums", "url": "https://talk.plesk.com" } } </script> </body> </html>

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Issue - Plesk Mobile Auth not Working | Plesk Forum