Refund Policy

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If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from"> <meta property="og:image" content="http://store.vydya.com/cdn/shop/files/vydya_health_1200x1200.png?v=1614253238"> <meta property="og:image:secure_url" content="https://store.vydya.com/cdn/shop/files/vydya_health_1200x1200.png?v=1614253238"> <meta name="twitter:site" content="@VydyaHealth"> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:title" content="Refund Policy"> <meta name="twitter:description" content="Returns We offer 30 day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. 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data-meganav-type="child" > Support Braces </a> </li> <li> <a href="/collections/foot-pain" class="mobile-nav--link" data-meganav-type="child" > Foot Care </a> </li> <li> <a href="/collections/elderly-care" class="mobile-nav--link" data-meganav-type="child" > Elderly Care </a> </li> <li> <a href="/collections/massagers" class="mobile-nav--link" data-meganav-type="child" > Massagers </a> </li> <li> <a href="/collections/yoga" class="mobile-nav--link" data-meganav-type="child" > Yoga </a> </li> <li> <a href="/pages/contact-us" class="mobile-nav--link" data-meganav-type="child" > Contact Us </a> </li> <li class="customer-navlink large--hide"><a href="/account/login" id="customer_login_link">Sign in</a></li> <li class="customer-navlink large--hide"><a href="/account/register" id="customer_register_link">Create an Account</a></li> </ul> <ul class="site-nav" id="AccessibleNav"> <li> <a href="/" class="site-nav--link" data-meganav-type="child" > Home </a> </li> <li> <a href="/collections/pain-relief" class="site-nav--link" data-meganav-type="child" > Support Braces </a> </li> <li> <a href="/collections/foot-pain" class="site-nav--link" data-meganav-type="child" > Foot Care </a> </li> <li> <a href="/collections/elderly-care" class="site-nav--link" data-meganav-type="child" > Elderly Care </a> </li> <li> <a href="/collections/massagers" class="site-nav--link" data-meganav-type="child" > Massagers </a> </li> <li> <a href="/collections/yoga" class="site-nav--link" data-meganav-type="child" > Yoga </a> </li> <li> <a href="/pages/contact-us" class="site-nav--link" data-meganav-type="child" > Contact Us </a> </li> <li class="customer-navlink large--hide"><a href="/account/login" id="customer_login_link">Sign in</a></li> <li class="customer-navlink large--hide"><a href="/account/register" id="customer_register_link">Create an Account</a></li> </ul> </div> </nav> </div> <main class="wrapper main-content" role="main"> <nav class="breadcrumb" role="navigation" aria-label="breadcrumbs"> <a href="/" title="Back to the frontpage">Home</a> <span class="divider" aria-hidden="true">&rsaquo;</span> <span>Refund Policy</span> </nav> <div class="grid"> <div class="grid-item large--two-thirds push--large--one-sixth"> <h1>Refund Policy</h1> <div class="rte"> <p>Returns</p> <p>We offer 30 day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.<br><br>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<br><br>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<br><br>Additional non-returnable items:<br>- Gift cards<br>- Downloadable software products<br>- Some health and personal care items<br><br>To complete your return, we require a receipt or proof of purchase.<br><br>Please do not send your purchase back to the manufacturer.<br><br>There are certain situations where only partial refunds are granted (if applicable):<br>- Book with obvious signs of use<br>- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened<br>- Any item not in its original condition, is damaged or missing parts for reasons not due to our error<br>- Any item that is returned more than 30 days after delivery<br><br>Refunds (if applicable)<br>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<br>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<br><br>Late or missing refunds (if applicable):<br>If you haven’t received a refund yet, first check your bank account again.<br>Then contact your credit card company, it may take some time before your refund is officially posted.<br>Next contact your bank. There is often some processing time before a refund is posted.<br>If you’ve done all of this and you still have not received your refund yet, please contact us at info@vydya.com.<br><br>Sale items (if applicable)<br>Only regular priced items may be refunded, unfortunately sale items cannot be refunded.<br><br>Exchanges (if applicable)<br>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vydya.com and send your item to: Vydya Health, 1050 Crown Pointe Parkway, Suite 500, Atlanta, Georgia 30338 USA.<br><br>Gifts<br>If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<br><br>If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.<br><br>Shipping<br>To return your product, you should mail your product to: Vydya Health, 1050 Crown Pointe Parkway, Suite 500, Atlanta, Georgia 30338 USA<br><br>You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.<br><br>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<br><br>-----</p> </div> </div> </div> </main> <div id="shopify-section-footer" class="shopify-section footer-section"> <footer class="site-footer small--text-center" role="contentinfo"> <div class="wrapper"> <div class="grid"> <div class="grid-item small--one-whole two-twelfths"> <h3>Quick links</h3> <ul> <li><a href="/pages/about-us">About Us</a></li> <li><a href="/account">My Account</a></li> <li><a href="/pages/refund-policy">Refund Policy</a></li> <li><a href="/pages/shipping-and-delivery">Shipping and Delivery</a></li> <li><a href="/blogs/news">Blogs</a></li> <li><a href="/pages/ccpa-opt-out">CCPA</a></li> <li><a href="/collections/all">Catalog</a></li> <li><a href="/search">Search</a></li> </ul> </div> <div class="grid-item small--one-whole one-half"> <h3>Get in touch</h3> <p>We love to hear from you. 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