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By clicking "I like cookies", you agree to our use of them.<br>Refer to our <a href="https://www.olark.com/privacy-policy" class="tw-text-lg tw-leading-snug xl:tw-text-xl tw-font-semibold tw-text-olark-blue tw-underline hover:tw-no-underline" target="_blank">privacy policy</a> for details. <br><a href="#" role="button" class="btn btn-green btn-sm tw-mt-4" id="cookie-consent-accept">I like cookies</a> </p> </div> <span id="post_nav"></span> <main> <section class="tw-container tw-mx-auto tw-px-8 tw-text-center tw-mt-16 tw-mb-8"> <div class=""> <h1 class="tw-mx-auto lg:tw-mt-24 tw-text-center tw-text-3xl sm:tw-text-4xl md:tw-text-5xl lg:tw-text-6xl xl:tw-text-7xl sm:tw-max-w-lg md:tw-max-w-4xl xl:tw-max-w-5xl tw-leading-tight md:tw-leading-none tw-font-bold tw-text-olark-purple"> Get more valuable data from live chat transcripts </h1> <p class="tw-mt-8 tw-mx-auto lg:tw-max-w-3xl tw-text-center tw-font-light tw-text-xl tw-leading-snug xl:tw-text-2xl tw-text-olark-charcoal"> Chat, filter, search, and sort your way to a better understanding of your customers. Olark's software saves every live chat transcript and offline email in your transcript archive, along with any other information you collect — such as customer contact info, profile data, or follow-up action items. </p> <img src="https://www.olark.com/img/views/transcripts/transcripts-intro-img-mobile.jpg" class="transcripts-intro-img-mobile" alt="collage showing operator and visitor avatars with transcript feature icons" width="436"> <img src="https://www.olark.com/img/views/transcripts/transcripts-intro-img-desktop.jpg" class="tw-mx-auto tw-my-16" alt="collage showing operator and visitor avatars with transcript feature icons" width="934"> </div> </section> <section class="tw-container tw-mx-auto tw-px-8 tw-text-center tw-my-16"> <h2 class="tw-mb-4 tw-text-center tw-text-3xl lg:tw-text-4xl xl:tw-text-5xl tw-font-bold tw-text-olark-pink"> See the whole conversation </h2> <p class="tw-mb-8 tw-mx-auto lg:tw-max-w-4xl tw-font-light tw-text-xl tw-leading-snug xl:tw-text-2xl tw-text-olark-charcoal tw-text-center"> Each transcript captures the visitor's name, email, location, page the conversation originated from, chat rating, and - of course - the full conversation that transpired. </p> <div class="lg:tw-max-w-4xl tw-mx-auto"> <object tabindex="-1" type="image/svg+xml" data="/img/views/index/benefits/Animation_SVGs-02.svg" title="Searchable Transcripts" class="logo"></object> </div> </section> <section class=""> <div class="tw-container tw-mx-auto tw-px-8 tw-pt-8 tw-pb-32 tw-text-center lg:tw-text-left tw-flex tw-flex-col lg:tw-flex-row lg:tw-items-center"> <div class="lg:tw-w-1/2 lg:tw-px-8"> <h2 class="tw-mb-4 tw-text-3xl lg:tw-text-4xl xl:tw-text-5xl tw-font-bold tw-text-olark-purple"> Filter for chats that matter </h2> <p class="tw-mb-8 tw-mx-auto lg:tw-max-w-4xl tw-font-light tw-text-xl tw-leading-snug xl:tw-text-2xl tw-text-olark-charcoal"> Want to find what customers are saying about your competition? Or search for feedback on a specific product? Filter transcripts for keywords, tags, date range, and much more. </p> </div> <div class="lg:tw-w-1/2"> <img src="https://www.olark.com/img/views/transcripts/transcript-skew.png" class="tw-px-16 tw-mx-auto" alt="graphic showing a transcript with search and filtering functionality"> </div> </div> </section> <section class="tw-text-center tw-bg-olark-pink"> <div class=" tw-relative tw-mx-auto tw-py-16 lg:tw-py-20 lg:tw-max-w-2xl"> <h3 class="tw-text-white tw-antialiased tw-mb-4 tw-text-3xl lg:tw-text-4xl xl:tw-text-5xl tw-font-bold tw-mx-auto sm:tw-max-w-lg lg:tw-max-w-2xl">Your next customer is on your website. 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