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AirPods Support — Official Apple Support
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globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/nz/watch/" data-globalnav-item-name="watch" data-topnav-flyout-trigger-compact="true" data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 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background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.large_2x.jpg"); } .as-banner-image.as-banner-image--top:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.large_2x.jpg" alt="" srcset="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.small_2x.jpg 735w, /content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> </div> </div> </section><div class="as-page-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h1 class="as-page-title__heading typography-headline-elevated">AirPods Support</h1></div> </div> </div> <div class="as-promo as-promo--3up as-center"> <div class="row small-justify-content-start justify-content-center"> <a class="columm as-promo-item large-3 medium-3 small-6" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="Connect" data-analytics-link-url="/en-nz/118576" href="/en-nz/118576"><div class="as-promo-inner"> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/nav-icon-bluetooth_2x.svg" alt="" class="as-promo-image"><span class="icon-wrapper as-promo-link typography-body"> <span class="icon-copy" aria-label="">Connect</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></span> </div></a><a class="columm as-promo-item large-3 medium-3 small-6" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="Charge" data-analytics-link-url="/en-nz/102593" href="/en-nz/102593"><div class="as-promo-inner"> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/nav-icon-cant-charge_2x.svg" alt="" class="as-promo-image"><span class="icon-wrapper as-promo-link typography-body"> <span class="icon-copy" aria-label="">Charge</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></span> </div></a><a class="columm as-promo-item large-3 medium-3 small-6" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="Sound and volume" data-analytics-link-url="/en-nz/100494" href="/en-nz/100494"><div class="as-promo-inner"> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/nav-icon-volume_2x.svg" alt="" class="as-promo-image"><span class="icon-wrapper as-promo-link typography-body"> <span class="icon-copy" aria-label="">Sound and volume</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></span> </div></a></div> </div> <div class="as-content-block " > <div class="row justify-content-center as-contentblock--1up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img justify-content-center"> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/airpods-family_2x.png" alt="" width="250" class="as-contentblock-image" height="150"></div> <div class="as-contentblock-block justify-content-center"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Locate your lost AirPods in Find My">Locate your lost AirPods in Find My</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>If you misplace your AirPods, you can use the Find My app to show them on a map and play a 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class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Find out more" data-analytics-link-url="/en-nz/airpods/repair" href="/en-nz/airpods/repair"><span class="icon-copy" aria-label="Find out more about service options">Find out more</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-repair_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Start a repair">Start a repair</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Tell us what’s going on with your AirPods and we’ll find the right support options for you.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Get started with a repair" data-analytics-link-url="https://getsupport.apple.com/?caller=psp" href="https://getsupport.apple.com/?caller=psp"><span class="icon-copy" aria-label="">Get started with a repair</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Get help for your AirPods</h2></div> </div> </div> <div class="as-content-block " > <div 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