Fix Bluetooth problems in Windows

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Hello, </div> <div class="calloutMessage" id="calloutMessage"> Select a different account. </div> </div> <div id="multipleSignInFail" class="signInMessages calloutMessageHidden"> <div class="calloutHeading" id="calloutHeading"> You have multiple accounts </div> <div class="calloutMessage" id="calloutMessage"> Choose the account you want to sign in with. </div> </div> </div> </div> <div id="ocHelp" dir="ltr"> <div id="ocArticle" class=""> <div class="grd main-content zero-margin" id="ocMainContent"> <div class="row ocpArticleSizingWrapper"> <main id="supArticleContent" class="col-3-4" data-bi-area="content" tabindex="-1"> <header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Fix Bluetooth problems in Windows</h1> </header> <section class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"> <summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Windows 11</span> <span class="appliesToItem">Windows 10</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"> <section class="ocpIntroduction"> <p></p> <div class="supTabControl" id="ID0EBF" tab-control-with-os-targeting="false" tab-control-with-office-version-targeting="false" tab-control-with-windows-version-targeting="true"> <div class="supTabControlHeaderContainer"> <div role="tablist" ms.pagearea="Body" ms.cmpgrp="tabs" ms.interactiontype="11" class="supTabControlHeader " ms.defaulttab="ID0EBF,Windows11" ms.activetab="ID0EBF,Windows11"> <a href="javascript:?_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="Windows11" tab-hash="ID0EBF=Windows_11" referenced-content-position="1" aria-label="Windows 11" id="ID0EBF-supTabControlHeader-1" class="supTabControlTabHeader supTabControlHeaderActive" name="id0ebf=windows_11" aria-selected="true">Windows 11</a><a href="javascript:?_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="Windows10" tab-hash="ID0EBF=Windows_10" referenced-content-position="2" aria-label="Windows 10" id="ID0EBF-supTabControlHeader-2" class="supTabControlTabHeader" name="id0ebf=windows_10" aria-selected="false">Windows 10</a> </div> </div> <div class="supTabControlContent"> <div id="ID0EBF-supTabControlContent-1" class="supTabControlTabContent"> <p>Bluetooth is a widely used technology for connecting devices wirelessly. However, connecting to Bluetooth can sometimes result in issues. This article covers most common issues related to Bluetooth such as Bluetooth not pairing, Bluetooth audio issues, missing Bluetooth and more, along with step-by-step troubleshooting solutions for each.</p> <section aria-labelledby="ID0EDFBBDBF" class="ocpSection"> <h2 id="ID0EDFBBDBF" class="">Run the Windows Bluetooth troubleshooter</h2> <p>If you are using a Windows 11 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix most Bluetooth problems. If you are using an older version of Windows or a mobile device, please skip to <a href="https://support-microsoft-com.translate.goog/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c?_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB#bkmk_common_bluetooth_w11" class="ocpInlineLink" aria-label=" Most Common Bluetooth Problems" data-bi-type="anchor">Most Common Bluetooth Problems</a> section.</p> <p><a href="https://translate.google.com/website?sl=pl&tl=de&hl=en-GB&u=ms-contact-support://smc-to-emerald/BluetoothTroubleshooter" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Run the troubleshooter in Get Help</a></p> <p>If the Bluetooth troubleshooter in Get Help app is unable to resolve your issue, select your specific Bluetooth problem from the <a href="https://support-microsoft-com.translate.goog/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c?_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB#bkmk_common_bluetooth_w11" class="ocpInlineLink" aria-label=" Most Common Bluetooth Problems" data-bi-type="anchor">Most Common Bluetooth Problems</a> section below and follow the provided steps. If your issue is not listed, refer to the <a href="https://support-microsoft-com.translate.goog/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c?_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB#bkmk_general_troubleshootingw11" class="ocpInlineLink" aria-label=" General Troubleshooting" data-bi-type="anchor">General Troubleshooting</a> section and follow the outlined steps there.</p> </section> <section aria-labelledby="ID0EFDBBDBF" class="ocpSection" id="bkmk_general_troubleshootingw11" data-bi-id="bkmk_general_troubleshootingw11"> <h2 id="ID0EFDBBDBF" class="">General troubleshooting</h2> <p>Please try the following general troubleshooting steps to help solve the Bluetooth problem.</p> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EPBDBBDBF-button" aria-controls="ID0EPBDBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 1. Check your product information </div></button></h3> <div class="ocpebw" id="ID0EPBDBBDBF-panel" aria-labelledby="ID0EPBDBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you’re setting up a new device and Bluetooth is missing, check the product specifications to make sure it has Bluetooth capabilities. Some devices don’t have Bluetooth.</p> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ENBDBBDBF-button" aria-controls="ID0ENBDBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 2. Make sure Bluetooth is turned on </div></button></h3> <div class="ocpebw" id="ID0ENBDBBDBF-panel" aria-labelledby="ID0ENBDBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you're using a laptop with a physical Bluetooth switch on the body, make sure it’s switched on.</p> <p>In Windows 11, there are two ways to check if Bluetooth is turned on. Here’s how:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Check in quick settings:</b> Select the <b class="ocpUI">Network</b>, <b class="ocpUI">Sound</b>, or <b class="ocpUI">Battery </b>icons (<span class="icon-fluent icon-wifi" aria-hidden="true"></span> <span class="icon-fluent icon-volume3" aria-hidden="true"></span> <span class="icon-fluent icon-mobbatterycharging9" aria-hidden="true"></span>) on the right side of the taskbar, look for the <b class="ocpUI">Bluetooth </b><span class="icon-fluent icon-bluetooth" aria-hidden="true"></span> quick setting, then select <b class="ocpUI">Bluetooth </b><span class="icon-fluent icon-bluetooth" aria-hidden="true"></span> to turn it on. You’ll see “Not connected” if your Windows 11 device isn’t connected to any Bluetooth accessories.<br aria-hidden="true"><br aria-hidden="true"><picture> <img class="fluentImage" src="https://support.content.office.net/en-us/media/b79dadee-0bdf-4393-a1b6-16762bd7750a.png" loading="lazy" alt="The Bluetooth button in "Not connected" state in Quick Settings."> </picture></p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Check in Settings:</b> Select <b class="ocpUI">Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span> > <b class="ocpUI">Settings </b><span class="icon-fluent icon-settingsapp" aria-hidden="true"></span> > <b class="ocpUI">Bluetooth & devices </b><span class="icon-fluent icon-bluetooth" aria-hidden="true"></span>. Make sure <b class="ocpUI">Bluetooth </b><span class="icon-fluent icon-bluetooth" aria-hidden="true"></span> is turned on.</p> <meta itemprop="position" content="2"></li> </ul> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li><p>When you turn Bluetooth on in Settings, the following message appears immediately:</p></li> <li><p>"Discoverable as <<i class="ocpItalic">computer_name></i>"</p></li> </ul> </div> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ELBDBBDBF-button" aria-controls="ID0ELBDBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 3. Check your Bluetooth device </div></button></h3> <div class="ocpebw" id="ID0ELBDBBDBF-panel" aria-labelledby="ID0ELBDBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>Make sure your Bluetooth device is turned on, is charged or has fresh batteries, and is in range of your PC. Then, try the following:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Turn off your Bluetooth device, wait a few seconds, then turn it back on.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Make sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to make sure it’s not too close to any other USB device that’s plugged into a USB 3.0 port. Unshielded USB devices can sometimes interfere with Bluetooth connections.</p> <meta itemprop="position" content="2"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJBDBBDBF-button" aria-controls="ID0EJBDBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 4. Change the Bluetooth devices discovery setting </div></button></h3> <div class="ocpebw" id="ID0EJBDBBDBF-panel" aria-labelledby="ID0EJBDBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you don't see your Bluetooth device displayed in the list of devices, you may need to set your Bluetooth devices discovery setting to Advanced. </p> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpUI">Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span> > <b class="ocpUI">Settings </b><span class="icon-fluent icon-settingsapp" aria-hidden="true"></span> > <b class="ocpUI">Bluetooth & devices </b><span class="icon-fluent icon-bluetooth" aria-hidden="true"></span> > <b class="ocpUI">Devices </b><span class="icon-fluent icon-devices" aria-hidden="true"></span>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Under <b class="ocpUI">Device settings</b> > <b class="ocpUI">Bluetooth devices discovery</b>, choose one of the following from the drop-down list:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p> <b class="ocpUI">Default</b>—displays common Bluetooth devices</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpUI">Advanced</b>—displays all types of Bluetooth devices </p> <meta itemprop="position" content="2"></li> </ul> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If you still don't see your Bluetooth device displayed after choosing the <b class="ocpUI">Advanced</b> setting, try the solutions listed below. </p> <meta itemprop="position" content="3"></li> </ol> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EHBDBBDBF-button" aria-controls="ID0EHBDBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 5. Check your PC </div></button></h3> <div class="ocpebw" id="ID0EHBDBBDBF-panel" aria-labelledby="ID0EHBDBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>On the PC you want to pair to:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Make sure airplane mode is off: </b>Select the <b class="ocpUI">Network</b>, <b class="ocpUI">Sound</b>, or <b class="ocpUI">Battery </b>icons (<span class="icon-fluent icon-wifi" aria-hidden="true"></span> <span class="icon-fluent icon-volume3" aria-hidden="true"></span> <span class="icon-fluent icon-mobbatterycharging9" aria-hidden="true"></span>) on the right side of the taskbar, then make sure the <b class="ocpUI">Airplane mode </b><span class="icon-fluent icon-airplane" aria-hidden="true"></span> quick setting is turned off.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Turn Bluetooth on and off: </b>Select <b class="ocpUI">Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span> > <b class="ocpUI">Settings </b><span class="icon-fluent icon-settingsapp" aria-hidden="true"></span> > <b class="ocpUI">Bluetooth & devices </b><span class="icon-fluent icon-bluetooth" aria-hidden="true"></span>. Turn off <b class="ocpUI">Bluetooth </b><span class="icon-fluent icon-bluetooth" aria-hidden="true"></span>, wait a few seconds, then turn it back on.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Remove the Bluetooth device, then add it again:</b> Select <b class="ocpUI">Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span> > <b class="ocpUI">Settings </b><span class="icon-fluent icon-settingsapp" aria-hidden="true"></span> > <b class="ocpUI">Bluetooth & devices </b><span class="icon-fluent icon-bluetooth" aria-hidden="true"></span> > <b class="ocpUI">Devices </b><span class="icon-fluent icon-devices" aria-hidden="true"></span>. In <b class="ocpUI">Devices</b>, select <b class="ocpUI">More options </b><span class="icon-fluent icon-morevertical" aria-hidden="true"></span> for the Bluetooth device you’re having problems connecting to, and then select <b class="ocpUI">Remove device </b>> <b class="ocpUI">Yes</b>. To learn more about pairing your Bluetooth device again, see <a href="https://support-microsoft-com.translate.goog/en-us/windows/pair-a-bluetooth-device-in-windows-2be7b51f-6ae9-b757-a3b9-95ee40c3e242?_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB" target="_blank" class="ocpExternalLink" data-bi-area="bkmk_general_troubleshootingW11" data-bi-type="anchor">Pair a Bluetooth device</a>.</p> <meta itemprop="position" content="3"></li> </ul> <p></p> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EFBDBBDBF-button" aria-controls="ID0EFBDBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 6. Run the Bluetooth troubleshooter </div></button></h3> <div class="ocpebw" id="ID0EFBDBBDBF-panel" aria-labelledby="ID0EFBDBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>Select <b class="ocpUI">Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span> > <b class="ocpUI">Settings </b><span class="icon-fluent icon-settingsapp" aria-hidden="true"></span> > <b class="ocpUI">System </b><span class="icon-fluent icon-activedockbottom" aria-hidden="true"></span> > <b class="ocpUI">Troubleshoot </b><span class="icon-fluent icon-repair" aria-hidden="true"></span> > <b class="ocpUI">Other troubleshooters </b><span class="icon-fluent icon-repair" aria-hidden="true"></span>. Next to <b class="ocpUI">Bluetooth </b><span class="icon-fluent icon-bluetooth" aria-hidden="true"></span>, select <b class="ocpUI">Run </b>and follow the instructions.</p> <p><a href="ms-settings:troubleshoot?activationSource=SMC-Article-14169&_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-area="bkmk_general_troubleshootingW11" data-bi-type="anchor">Open Troubleshoot settings</a></p> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EDBDBBDBF-button" aria-controls="ID0EDBDBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 7. Make sure you have the latest drivers  </div></button></h3> <div class="ocpebw" id="ID0EDBDBBDBF-panel" aria-labelledby="ID0EDBDBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you recently upgraded to Windows 11 or installed Windows 11 updates, the current driver may have been designed for an earlier version of Windows. To automatically check for driver updates:</p> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpUI">Search </b><span class="icon-mdl2 icon-search" aria-hidden="true"></span> on the taskbar, type for <b class="ocpLegacyBold">device manager</b>, and then select <b class="ocpUI">Device Manager </b>from the list of results.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In Device Manager, select <b class="ocpUI">Bluetooth</b>, and then select the Bluetooth adapter name, which may include the word “radio.”</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Press and hold (or right-click) the Bluetooth adapter, and then select <b class="ocpUI">Update driver </b>> <b class="ocpUI">Search automatically for updated driver software</b>. Follow the steps, then select <b class="ocpUI">Close</b>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>After installing the updated driver, select <b class="ocpUI">Start </b>> <b class="ocpUI">Power </b>> <b class="ocpUI">Restart </b>if you're prompted to restart, and then check whether that fixes the connection issue.</p> <meta itemprop="position" content="4"></li> </ol> <p>If Windows can’t find a new Bluetooth driver, visit the PC manufacturer’s website and download the latest Bluetooth driver from there.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpImportant">Important: </b>An outdated or incompatible driver is one of the most common causes of Bluetooth connection problems. </p> </div> <p>To manually install the Bluetooth driver:</p> <p>Go to your PC manufacturer's website and download the latest driver. Then do one of the following:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If you downloaded an executable (.exe) file, just double-click the file to run it and install the drivers. That should be all you need to do.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If you downloaded individual files, and at least one file has an .inf file name extension and another has a .sys extension, do the following:</p> <ol type="a" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpUI">Search </b><span class="icon-mdl2 icon-search" aria-hidden="true"></span> on the taskbar, type <b class="ocpLegacyBold">device manager</b>, and then select <b class="ocpUI">Device Manager </b>from the list of results.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In Device Manager, select <b class="ocpUI">Bluetooth </b>> the Bluetooth adapter name. (If it’s not listed there, check in <b class="ocpUI">Other devices</b>.)</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Press and hold (or right-click) the network adapter, and then select <b class="ocpUI">Update driver </b>> <b class="ocpUI">Browse my computer for drivers</b>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpUI">Browse</b>, select the location where the driver files are stored, and then select <b class="ocpUI">OK</b>.</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpUI">Next</b>, and follow the steps to install the driver. When the installation is finished, select <b class="ocpUI">Close</b>.</p> <meta itemprop="position" content="5"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>After you've updated the driver, select <b class="ocpUI">Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span> > <b class="ocpUI">Power </b><span class="icon-fluent icon-powerbutton" aria-hidden="true"></span> > <b class="ocpUI">Restart </b><span class="icon-fluent icon-updaterestore" aria-hidden="true"></span> if you're prompted to restart, and check whether that fixes the connection issue.</p> <meta itemprop="position" content="6"></li> </ol> <meta itemprop="position" content="2"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EBBDBBDBF-button" aria-controls="ID0EBBDBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 8. Uninstall the Bluetooth adapter in Device Manager </div></button></h3> <div class="ocpebw" id="ID0EBBDBBDBF-panel" aria-labelledby="ID0EBBDBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you don't see the Bluetooth icon, but Bluetooth does appear in Device Manager, try to uninstall the Bluetooth adapter, and then trigger an automatic reinstall. Here's how:</p> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpUI">Search </b><span class="icon-mdl2 icon-search" aria-hidden="true"></span> on the taskbar, enter <b class="ocpLegacyBold">device manager</b>, then select <b class="ocpUI">Device Manager </b>from the results.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In Device Manager, select <b class="ocpUI">Bluetooth</b>. Press and hold (or right-click) the Bluetooth adapter name (which may include the word “radio”), and select <b class="ocpUI">Uninstall device </b>> <b class="ocpUI">Uninstall</b>.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpUI">Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span>, then select <b class="ocpUI">Power </b><span class="icon-fluent icon-powerbutton" aria-hidden="true"></span> > <b class="ocpUI">Shut down </b><span class="icon-fluent icon-powerbutton" aria-hidden="true"></span>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>After your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the driver.</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If Windows doesn't reinstall the driver automatically, open Device Manager and select <b class="ocpUI">Action </b>> <b class="ocpUI">Scan for hardware changes</b>.</p> <meta itemprop="position" content="5"></li> </ol> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>You may need to contact your PC or other hardware manufacturer to get the latest drivers for your Bluetooth adapter.</p> </div> </div> </div> </div> </section> <section aria-labelledby="ID0EFBBBDBF" class="ocpSection" id="bkmk_common_bluetooth_w11" data-bi-id="bkmk_common_bluetooth_w11"> <h2 id="ID0EFBBBDBF" class="">Most common Bluetooth problems</h2> <p>Below, you will find the most common Bluetooth problems users have experienced and the steps to troubleshoot them.</p> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ELBBBBDBF-button" aria-controls="ID0ELBBBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Bluetooth icon grayed out or missing </div></button></h3> <div class="ocpebw" id="ID0ELBBBBDBF-panel" aria-labelledby="ID0ELBBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you are using a Windows 11 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this Bluetooth problem.</p> <p><a href="https://translate.google.com/website?sl=pl&tl=de&hl=en-GB&u=ms-contact-support://smc-to-emerald/?Product%3DWindows%26SearchKey%3DRun%2520the%2520Bluetooth%2520icon%2520greyed%2520out%2520troubleshooter" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-area="bkmk_common_bluetooth_W11" data-bi-type="anchor">Run the troubleshooter in Get Help</a></p> <p>If the Bluetooth troubleshooter in Get Help app is unable to resolve your issue or If you are using an older version of Windows or a mobile device, please follow the below troubleshooting steps.</p> <p>If the Bluetooth icon is grayed out in Windows 11, it usually indicates a problem with the Bluetooth adapter, driver, or configuration. Follow these steps to troubleshoot and resolve the issue:</p> <p><b class="ocpLegacyBold">Enable Bluetooth</b>:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Ensure your device is in pairing mode, and check that it is within range.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Go to <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Bluetooth & devices</b> and make sure Bluetooth is turned on.</p> <meta itemprop="position" content="2"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Restart the Bluetooth service:</b> Select <b class="ocpLegacyBold">Windows key + R</b> and type <i class="ocpItalic">services.msc</i> and then click <b class="ocpLegacyBold">Ok</b>.  Scroll down to <b class="ocpLegacyBold">Bluetooth Support Service</b>, right-click, and select <b class="ocpLegacyBold">Restart</b>.</p> <p></p> <p><b class="ocpLegacyBold">Uninstall and Re-install Bluetooth Adapter:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Open <b class="ocpLegacyBold">Device Manager</b>, select <b class="ocpLegacyBold">Bluetooth</b>. Press and hold (or right-click) the Bluetooth adapter name and select <b class="ocpLegacyBold">Uninstall device</b> > <b class="ocpLegacyBold">Uninstall</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select Start, then select <b class="ocpLegacyBold">Power</b> > <b class="ocpLegacyBold">Restart</b>. Windows will try to reinstall the driver.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If Windows doesn't reinstall the driver automatically, open <b class="ocpLegacyBold">Device Manager</b>, select <b class="ocpLegacyBold">Bluetooth</b>. Press and hold (or right-click) the Bluetooth adapter name and select <b class="ocpLegacyBold">Scan for hardware changes</b>.</p> <meta itemprop="position" content="3"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Verify Airplane Mode is Off: </b>Press <b class="ocpLegacyBold">Windows + A</b> to open <b class="ocpLegacyBold">Action Center</b>. Ensure Airplane mode is turned off.</p> <p></p> <p><b class="ocpLegacyBold">Run the Bluetooth troubleshooter</b>:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">System</b> > <b class="ocpLegacyBold">Troubleshoot</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Other troubleshooters</b> and on the page that opens, select <b class="ocpLegacyBold">Run</b> button beside the <b class="ocpLegacyBold">Bluetooth</b> option. The Bluetooth troubleshooter will begin scanning for the issues and fix them successfully.</p> <meta itemprop="position" content="2"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Make sure you've installed the latest drivers: </b></p> <p>If you recently upgraded to Windows 11 or installed Windows 11 updates, the current driver may have been designed for an earlier version of Windows. To automatically check for driver updates:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Device Manager</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In Device Manager, select <b class="ocpLegacyBold">Bluetooth</b>, and then select the Bluetooth adapter name, which may include the word “radio.”</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Press and hold (or right-click) the Bluetooth adapter, and then select <b class="ocpLegacyBold">Update driver</b> > <b class="ocpLegacyBold">Search automatically for updated driver software</b>. Follow the steps, then select <b class="ocpLegacyBold">Close</b>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>After installing the updated driver, select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Power</b> > <b class="ocpLegacyBold">Restart</b> if you're prompted to restart, and then check whether that fixes the connection issue.</p> <meta itemprop="position" content="4"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Check for Windows update:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Windows Update</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Check for updates</b>. Let it download and install any available updates.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Once your PC reboots check If the problem is resolved.</p> <meta itemprop="position" content="3"></li> </ul> <p></p> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJBBBBDBF-button" aria-controls="ID0EJBBBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Unable to pair the Bluetooth device </div></button></h3> <div class="ocpebw" id="ID0EJBBBBDBF-panel" aria-labelledby="ID0EJBBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If Bluetooth appears in Device Manager but you’re unable to pair with a specific device or the connection fails completely, try the following troubleshooting steps.</p> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Ensure your device is in pairing mode, and check that it is within range.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Go to <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Bluetooth & devices</b> and make sure <b class="ocpLegacyBold">Bluetooth</b> is turned on.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the Bluetooth settings, select the device you’re trying to pair with and click <b class="ocpLegacyBold">Remove</b> next to "Remove this device". Then, reconnect it by selecting <b class="ocpLegacyBold">Add device</b>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Restart both the Bluetooth device and your PC to reset connections.</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If pairing still fails, check the device’s battery level, as some Bluetooth devices need sufficient charge to connect.</p> <meta itemprop="position" content="5"></li> </ol> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EHBBBBDBF-button" aria-controls="ID0EHBBBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Unable to send or receive files using Bluetooth </div></button></h3> <div class="ocpebw" id="ID0EHBBBBDBF-panel" aria-labelledby="ID0EHBBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If there is any issue with transferring the files via Bluetooth, you see one of the following error messages:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Waiting for Connection</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Bluetooth file transfer not completed</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>File transfer is disabled by policy</p> <meta itemprop="position" content="3"></li> </ul> <p>Try the following troubleshooting steps to resolve the issue.</p> <p><b class="ocpLegacyBold">Enable Bluetooth</b>:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Ensure your device is in pairing mode, and check that it is within range.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Go to <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Bluetooth & devices</b> and make sure Bluetooth is turned on.</p> <meta itemprop="position" content="2"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Verify Bluetooth pairing: </b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Open <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Bluetooth & devices</b> > <b class="ocpLegacyBold">Devices</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Ensure the device you are trying to send/receive files from is paired and connected. If not, <b class="ocpLegacyBold">Remove</b> the device and reconnect by selecting <b class="ocpLegacyBold">Add device</b>.</p> <meta itemprop="position" content="2"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Run the Bluetooth troubleshooter</b>:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">System</b> > <b class="ocpLegacyBold">Troubleshoot</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Other troubleshooters</b> and on the page that opens, select <b class="ocpLegacyBold">Run</b> button beside the <b class="ocpLegacyBold">Bluetooth</b> option. The Bluetooth troubleshooter will begin scanning for the issues and fix them successfully.</p> <meta itemprop="position" content="2"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Check File Transfer Settings:</b> Right-click the Bluetooth icon in the taskbar and select <b class="ocpLegacyBold">Receive a file</b> to ensure that your PC is ready to receive files. Ensure your Bluetooth device is also in "discoverable" mode to send files.</p> <p></p> <p><b class="ocpLegacyBold">Enable file sharing for devices that use encryption:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Network & internet</b> > <b class="ocpLegacyBold">Advanced network settings</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Advanced sharing settings </b>and on the page that opens, expand <b class="ocpLegacyBold">All networks</b> dropdown menu. Select <b class="ocpLegacyBold">40- or 56-bit encryption</b> dropdown option for File sharing connections. Windows uses 128-bit encryption to help protect file-sharing connections. Some devices don’t support 128-bit encryption and must use 40 or 56-bit encryption.</p> <meta itemprop="position" content="2"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Uninstall and Re-install Bluetooth Adapter:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Open <b class="ocpLegacyBold">Device Manager</b>, select <b class="ocpLegacyBold">Bluetooth</b>. Press and hold (or right-click) the Bluetooth adapter name and select <b class="ocpLegacyBold">Uninstall device</b> > <b class="ocpLegacyBold">Uninstall</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select Start, then select <b class="ocpLegacyBold">Power</b> > <b class="ocpLegacyBold">Restart</b>. Windows will try to reinstall the driver.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If Windows doesn't reinstall the driver automatically, open <b class="ocpLegacyBold">Device Manager</b>, select <b class="ocpLegacyBold">Bluetooth</b>. Press and hold (or right-click) the Bluetooth adapter name and select <b class="ocpLegacyBold">Scan for hardware changes</b>.</p> <meta itemprop="position" content="3"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EFBBBBDBF-button" aria-controls="ID0EFBBBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Bluetooth stopped working after upgrading to Windows 11 </div></button></h3> <div class="ocpebw" id="ID0EFBBBBDBF-panel" aria-labelledby="ID0EFBBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If Bluetooth stops working after upgrading to Windows 11, it may be due to outdated or malfunctioning drivers, inactive Bluetooth services, or issues with the Bluetooth device itself. Follow these troubleshooting steps to resolve the problem.</p> <p><b class="ocpLegacyBold">Manually add the Bluetooth device: </b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Bluetooth& devices</b> > <b class="ocpLegacyBold">Devices</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Add Device</b>.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select Bluetooth option for the type of device that you wish to connect.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Your PC will then look for any available devices. Check that the device you want to connect to is nearby and ready to pair.</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Once found, click on your device to finish pairing it with the device.</p> <meta itemprop="position" content="5"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Disable and re-enable the Bluetooth device:</b></p> <p>Sometimes, the device may not operate correctly and must be restarted to work again. Hence, disable your Bluetooth device from the Device Manager window and enable it again. </p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Device Manager</b> and expand <b class="ocpLegacyBold">Bluetooth</b> list.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>From the devices provided, right-click on the device you are connecting to and choose the <b class="ocpLegacyBold">Disable device</b> option.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Once done, right-click on the device again and click <b class="ocpLegacyBold">Enable device</b> option.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Restart your PC and check- If the Bluetooth issue is resolved.</p> <meta itemprop="position" content="4"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Check whether Bluetooth services are running:</b></p> <p>Certain services need to be running in the background for you to enable Bluetooth and then connect to your respective device. Here's how you can check:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Windows key + R</b> and type <i class="ocpItalic">services.msc</i> and then click <b class="ocpLegacyBold">Ok</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>This will open the Services window. From the list of services, locate <b class="ocpLegacyBold">Bluetooth Support Service</b>. You can press the <b class="ocpLegacyBold">B</b> key on your keyboard to jump to services starting with the specified letter.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Once you’ve located your device, make sure its status is running.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>You can start if it is stopped by right-clicking on it and choosing <b class="ocpLegacyBold">Start</b> from the menu on the left side.</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Repeat this process for the <b class="ocpLegacyBold">Bluetooth User Support Service </b>and <b class="ocpLegacyBold">Bluetooth Audio Gateway Service</b>.</p> <meta itemprop="position" content="5"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Make sure you've installed the latest drivers: </b></p> <p>If you recently upgraded to Windows 11 or installed Windows 11 updates, the current driver may have been designed for an earlier version of Windows. To automatically check for driver updates:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Device Manager</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In Device Manager, select <b class="ocpLegacyBold">Bluetooth</b>, and then select the Bluetooth adapter name, which may include the word “radio.”</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Press and hold (or right-click) the Bluetooth adapter, and then select <b class="ocpLegacyBold">Update driver</b> > <b class="ocpLegacyBold">Search automatically for updated driver software</b>. Follow the steps, then select <b class="ocpLegacyBold">Close</b>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>After installing the updated driver, select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Power</b> > <b class="ocpLegacyBold">Restart</b> if you're prompted to restart, and then check whether that fixes the connection issue.</p> <meta itemprop="position" content="4"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Check for Windows update:</b></p> <p>Once again, check If there are any pending windows updates.</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Windows Update</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Check for updates</b>. Let it download and install any available updates.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Once your PC reboots check If the problem is resolved.</p> <meta itemprop="position" content="3"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EDBBBBDBF-button" aria-controls="ID0EDBBBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Audio/Volume issues with Bluetooth </div></button></h3> <div class="ocpebw" id="ID0EDBBBBDBF-panel" aria-labelledby="ID0EDBBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If the audio output quality through Bluetooth is low, or the connection frequently drops, affecting audio playback, follow the below troubleshooting steps.</p> <p>If you are using a Windows 11 device, start by running the automated Bluetooth troubleshooter for Audio or volume issues in the Get Help app. It will automatically run diagnostics and attempt to fix the Bluetooth problem.</p> <p><a href="https://translate.google.com/website?sl=pl&tl=de&hl=en-GB&u=ms-contact-support://smc-to-emerald/?Product%3DWindows%26SearchKey%3DRun%2520the%2520Bluetooth%2520audio%2520volume%2520problems%2520troubleshooter" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-area="bkmk_common_bluetooth_W11" data-bi-type="anchor">Run the troubleshooter in Get Help</a></p> <p>If the Bluetooth troubleshooter in Get Help app is unable to resolve your issue or if you are using an older version of Windows or a mobile device, please follow the below troubleshooting steps.</p> <p><b class="ocpLegacyBold">Check Volume and Output Settings:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Click on the <b class="ocpLegacyBold">Sound icon</b> in the taskbar and ensure the correct Bluetooth device is selected as the audio output.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Go to <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">System</b> > <b class="ocpLegacyBold">Sound</b>, and under <b class="ocpLegacyBold">Output</b>, confirm your Bluetooth device is set as the output.</p> <meta itemprop="position" content="2"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Adjust audio format to highest quality:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Bluetooth & devices</b> > <b class="ocpLegacyBold">Devices</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select your Bluetooth device and then select <b class="ocpLegacyBold">Advanced sound</b> <b class="ocpLegacyBold">properties.</b></p> <meta itemprop="position" content="2"></li> </ul> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>You must be connected to your Bluetooth device in order to see <b class="ocpLegacyBold">Advanced sound properties</b> option.</p> </div> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Under <b class="ocpLegacyBold">Output settings</b>, select the <b class="ocpLegacyBold">Format</b> as <b class="ocpLegacyBold">2 channels,16 bit, 48000Hz (DVD Quality)</b>.</p> <meta itemprop="position" content="1"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Update Bluetooth drivers: </b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In <b class="ocpLegacyBold">Device Manager</b>, expand <b class="ocpLegacyBold">Bluetooth</b>, right-click your Bluetooth device, and select <b class="ocpLegacyBold">Update driver</b>.</p> <meta itemprop="position" content="1"></li> </ul> <p><b class="ocpLegacyBold">Unpair and re-pair Bluetooth device:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Disconnect the Bluetooth device and try to reconnect the device from <b class="ocpLegacyBold">Bluetooth & devices</b> settings.</p> <meta itemprop="position" content="1"></li> </ul> <p><b class="ocpLegacyBold">Check whether your Bluetooth supports A2DP protocol: </b>Check the document or the material that came with your Bluetooth or visit manufacturer's website and make sure your Bluetooth device supports the A2DP protocol for higher-quality audio streaming.</p> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EBBBBBDBF-button" aria-controls="ID0EBBBBBDBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Bluetooth keeps disconnecting </div></button></h3> <div class="ocpebw" id="ID0EBBBBBDBF-panel" aria-labelledby="ID0EBBBBBDBF-button" role="region"> <div class="ocpExpandoBody"> <p>If the Bluetooth connection keeps dropping, requiring frequent re-pairing, follow the below troubleshooting steps.</p> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Turn off the Battery saver mode:</b> Click on the Battery icon from the taskbar and check if <b class="ocpLegacyBold">Energy Saver</b> Mode is enabled. If so, turn it off so won't interfere with Bluetooth connectivity.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Disable the energy saving feature in Device Manager:</b> In <b class="ocpLegacyBold">Device Manager</b>, expand <b class="ocpLegacyBold">Bluetooth</b>, right-click your Bluetooth device, and select the <b class="ocpLegacyBold">Power Management</b> tab, uncheck <b class="ocpLegacyBold">Allow the computer to turn off this device to save power</b>.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Restart the Bluetooth service:</b> Select <b class="ocpLegacyBold">Windows key + R</b> and type <i class="ocpItalic">services.msc</i> and then click <b class="ocpLegacyBold">Ok</b>.  Scroll down to <b class="ocpLegacyBold">Bluetooth Support Service</b>, right-click, and select <b class="ocpLegacyBold">Restart</b>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Update Bluetooth drivers: </b>In <b class="ocpLegacyBold">Device Manager</b>, expand <b class="ocpLegacyBold">Bluetooth</b>, right-click your Bluetooth device, and select <b class="ocpLegacyBold">Update driver</b>.</p> <meta itemprop="position" content="4"></li> </ol> </div> </div> </div> </section> </div> <div id="ID0EBF-supTabControlContent-2" class="supTabControlTabContent ocHidden"> <p>Bluetooth is a widely used technology for connecting devices wirelessly. However, connecting to Bluetooth can sometimes result in issues. This article covers most common issues related to Bluetooth such as Bluetooth not pairing, Bluetooth audio issues, missing Bluetooth and more, along with step-by-step troubleshooting solutions for each.</p> <section aria-labelledby="ID0EDFBBBBF" class="ocpSection"> <h2 id="ID0EDFBBBBF" class="">Run the Windows Bluetooth troubleshooter</h2> <p>If you are using a Windows 10 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix most Bluetooth problems. If you are using an older version of Windows or a mobile device, please skip to <a href="https://support-microsoft-com.translate.goog/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c?_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB#bkmk_common_bluetooth_w10" class="ocpInlineLink" aria-label=" Most Common Bluetooth Problems" data-bi-type="anchor">Most Common Bluetooth Problems</a> section.</p> <p><a href="https://translate.google.com/website?sl=pl&tl=de&hl=en-GB&u=ms-contact-support://smc-to-emerald/BluetoothTroubleshooter" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Run the troubleshooter in Get Help</a></p> <p>If the Bluetooth troubleshooter in Get Help app is unable to resolve your issue, select your specific Bluetooth problem from the <a href="https://support-microsoft-com.translate.goog/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c?_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB#bkmk_common_bluetooth_w10" class="ocpInlineLink" aria-label=" Most Common Bluetooth Problems" data-bi-type="anchor">Most Common Bluetooth Problems</a> section below and follow the provided steps. If your issue is not listed, refer to the <a href="https://support-microsoft-com.translate.goog/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c?_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB#bkmk_general_troubleshootingw10" class="ocpInlineLink" aria-label=" General Troubleshooting" data-bi-type="anchor">General Troubleshooting</a> section and follow the outlined steps there.</p> </section> <section aria-labelledby="ID0EFDBBBBF" class="ocpSection" id="bkmk_general_troubleshootingw10" data-bi-id="bkmk_general_troubleshootingw10"> <h2 id="ID0EFDBBBBF" class="">General troubleshooting</h2> <p>Please try the following general troubleshooting steps to help solve the Bluetooth problem.</p> <section aria-labelledby="ID0EDRBDBBBBF" class="ocpSection"> <h3 id="ID0EDRBDBBBBF" class="">Before you start</h3> <div class="ocpVideo" data-channel="ALTENUS_MS_OFFICE" data-videoid="RWB52j" data-videotitle="Troubleshoot bluetooth problems part 1" data-llcc="en-us" data-videotype="single" data-player="SP_MOD_OfficeCom" itemprop="video" itemscope itemtype="http://schema.org/VideoObject"> <meta itemprop="name" content="Troubleshoot bluetooth problems part 1"> <meta itemprop="duration" content="00:02:01"> <meta itemprop="thumbnailUrl" content="https://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWAXyo"> <meta itemprop="contentUrl" content="https://wus-streaming-video-rt-microsoft-com.akamaized.net/2a92f763-d32e-49e0-ba42-999b14c8f80a/c1aa769b-a6d0-4c40-af32-8c1e0744_3400.mp4"> <meta itemprop="embedUrl" content="https://wus-streaming-video-rt-microsoft-com.akamaized.net/2a92f763-d32e-49e0-ba42-999b14c8f80a/c1aa769b-a6d0-4c40-af32-8c1e0744_3400.mp4"><picture> <img class="fluentImage" src="https://support.content.office.net/en-us/media/4873755a-8b1e-497e-bc54-101d1e75d3e7.png" loading="lazy" alt="Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9."> </picture> </div> </section> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EPBDBBBBF-button" aria-controls="ID0EPBDBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 1. Check your product information </div></button></h3> <div class="ocpebw" id="ID0EPBDBBBBF-panel" aria-labelledby="ID0EPBDBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you’re setting up a new device and Bluetooth is missing, check the product specifications to make sure it has Bluetooth capabilities. Some devices don’t have Bluetooth.</p> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ENBDBBBBF-button" aria-controls="ID0ENBDBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 2. Make sure Bluetooth is turned on </div></button></h3> <div class="ocpebw" id="ID0ENBDBBBBF-panel" aria-labelledby="ID0ENBDBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you're using a laptop with a physical Bluetooth switch on the body, make sure it’s switched on.</p> <p>In Windows 10, there are two ways to check if Bluetooth is turned on. Here’s how:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Check in the taskbar. Select <b class="ocpLegacyBold">action center</b> (<span class="icon-mdl2 icon-actioncenter" aria-hidden="true"></span> or <span class="icon-mdl2 icon-actioncenternotification" aria-hidden="true"></span>). If you don’t see Bluetooth, select <b class="ocpLegacyBold">Expand </b>to reveal <b class="ocpLegacyBold">Bluetooth<span class="icon-mdl2 icon-bluetooth" aria-hidden="true"></span></b>, then select <b class="ocpLegacyBold">Bluetooth<span class="icon-mdl2 icon-bluetooth" aria-hidden="true"></span> </b>to turn it on. You’ll see “Not connected” if your Windows 10 device isn’t paired to any Bluetooth accessories.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Check in Settings. Select Select the <b class="ocpLegacyBold">Start </b><span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span> button, then select <b class="ocpLegacyBold">Settings </b><span class="icon-mdl2 icon-settings" aria-hidden="true"></span> > <b class="ocpLegacyBold">Devices  </b><span class="icon-mdl2 icon-devices" aria-hidden="true"></span> > <b class="ocpLegacyBold">Bluetooth & other devices </b><span class="icon-mdl2 icon-devices" aria-hidden="true"></span>. Make sure <b class="ocpLegacyBold">Bluetooth </b>is turned on.</p><p><a href="ms-settings:bluetooth?activationSource=SMC-Article-15290&_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-area="bkmk_general_troubleshootingW10" data-bi-type="anchor">Turn on Bluetooth in Settings</a></p> <meta itemprop="position" content="2"></li> </ul> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li><p>When you turn Bluetooth on in Settings, the following message appears immediately:</p></li> <li><p>"Now discoverable as <<i class="ocpItalic">computer_name></i>"</p></li> </ul> </div> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ELBDBBBBF-button" aria-controls="ID0ELBDBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 3. Check your Bluetooth device </div></button></h3> <div class="ocpebw" id="ID0ELBDBBBBF-panel" aria-labelledby="ID0ELBDBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>Make sure your device is turned on, is charged or has fresh batteries, and is in range of the PC you want to connect to. Then, try the following:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Turn off your Bluetooth device, wait a few seconds, then turn it back on.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Make sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to make sure it’s not too close to any other USB device that’s plugged into a USB 3.0 port. Unshielded USB devices can sometimes interfere with Bluetooth connections.</p> <meta itemprop="position" content="2"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJBDBBBBF-button" aria-controls="ID0EJBDBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 4. Change the Bluetooth devices discovery setting </div></button></h3> <div class="ocpebw" id="ID0EJBDBBBBF-panel" aria-labelledby="ID0EJBDBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you don't see your Bluetooth device displayed in the list of devices, you may need to set your Bluetooth devices discovery setting. </p> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpUI">Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span> > <b class="ocpUI">Settings </b><span class="icon-fluent icon-settingsapp" aria-hidden="true"></span> > <b class="ocpUI">Bluetooth & other devices.</b></p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the Bluetooth settings window, click <b class="ocpLegacyBold">More Bluetooth options</b> (on the right or under <b class="ocpLegacyBold">Related Setting</b>").</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>The <b class="ocpLegacyBold">Bluetooth Settings</b> dialog box will open.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Go to the <b class="ocpLegacyBold">Options</b> tab.</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Check the box labeled <b class="ocpLegacyBold">Allow Bluetooth devices to find this PC</b> for the PC to be discoverable.</p> <meta itemprop="position" content="5"></li> </ol> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EHBDBBBBF-button" aria-controls="ID0EHBDBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 5. Check your PC </div></button></h3> <div class="ocpebw" id="ID0EHBDBBBBF-panel" aria-labelledby="ID0EHBDBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>On the PC you want to pair to:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Make sure airplane mode is off: </b>Select <b class="ocpLegacyBold">Start</b> <span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span>, then select <b class="ocpLegacyBold">Settings </b><span class="icon-mdl2 icon-settings" aria-hidden="true"></span> > <b class="ocpLegacyBold">Network & Internet </b><span class="icon-mdl2 icon-globe" aria-hidden="true"></span> > <b class="ocpLegacyBold">Airplane mode </b><span class="icon-mdl2 icon-airplane" aria-hidden="true"></span>. Make sure <b class="ocpLegacyBold">Airplane mode </b>is turned off.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Turn Bluetooth on and off: </b>Select <b class="ocpLegacyBold">Start </b><span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span>, then select <b class="ocpLegacyBold">Settings </b><span class="icon-mdl2 icon-settings" aria-hidden="true"></span> > <b class="ocpLegacyBold">Devices </b><span class="icon-mdl2 icon-devices" aria-hidden="true"></span> > <b class="ocpLegacyBold">Bluetooth & other devices </b><span class="icon-mdl2 icon-devices" aria-hidden="true"></span>. Turn off <b class="ocpLegacyBold">Bluetooth</b>, wait a few seconds, then turn it back on.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Remove the Bluetooth device, then add it again:</b> Select <b class="ocpLegacyBold">Start </b><span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span>, then select <b class="ocpLegacyBold">Settings </b><span class="icon-mdl2 icon-settings" aria-hidden="true"></span> > <b class="ocpLegacyBold">Devices </b><span class="icon-mdl2 icon-devices" aria-hidden="true"></span> > <b class="ocpLegacyBold">Bluetooth & other devices </b><span class="icon-mdl2 icon-devices" aria-hidden="true"></span>.. In <b class="ocpLegacyBold">Bluetooth</b>, select the device you’re having problems connecting to, and then select <b class="ocpLegacyBold">Remove device </b>><b class="ocpLegacyBold"> Yes</b>. To learn more about pairing your Bluetooth device again, see <a href="https://support-microsoft-com.translate.goog/en-us/windows/pair-a-bluetooth-device-in-windows-2be7b51f-6ae9-b757-a3b9-95ee40c3e242?_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-area="bkmk_general_troubleshootingW10" data-bi-type="anchor">Pair a Bluetooth device</a>.</p> <meta itemprop="position" content="3"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EFBDBBBBF-button" aria-controls="ID0EFBDBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 6. Run the Bluetooth troubleshooter </div></button></h3> <div class="ocpebw" id="ID0EFBDBBBBF-panel" aria-labelledby="ID0EFBDBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>Select <b class="ocpLegacyBold">Start </b><span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span>, then select <b class="ocpLegacyBold">Settings </b><span class="icon-mdl2 icon-settings" aria-hidden="true"></span> > <b class="ocpLegacyBold">Update & Security </b><span class="icon-mdl2 icon-sync" aria-hidden="true"></span> > <b class="ocpLegacyBold">Troubleshoot </b><span class="icon-mdl2 icon-repair" aria-hidden="true"></span>. In <b class="ocpLegacyBold">Find and fix other problems</b>, select <b class="ocpLegacyBold">Bluetooth</b>, and then select <b class="ocpLegacyBold">Run the troubleshooter</b> and follow the instructions.</p> <p><a href="ms-settings:troubleshoot?activationSource=SMC-Article-14169&_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-area="bkmk_general_troubleshootingW10" data-bi-type="anchor">Open Troubleshoot settings</a></p> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EDBDBBBBF-button" aria-controls="ID0EDBDBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 7. Make sure you have the latest drivers  </div></button></h3> <div class="ocpebw" id="ID0EDBDBBBBF-panel" aria-labelledby="ID0EDBDBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you recently upgraded to Windows 10 or installed Windows 10 updates, the current driver may have been designed for an earlier version of Windows. To automatically check for driver updates:</p> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the search box on the taskbar, search for <b class="ocpLegacyBold">Device Manager</b>, and then select <b class="ocpLegacyBold">Device Manager </b>from the list of results.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In Device Manager, select <b class="ocpLegacyBold">Bluetooth</b>, and then select the Bluetooth adapter name, which may include the word “radio.”</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Press and hold (or right-click) the Bluetooth adapter, and then select <b class="ocpLegacyBold">Update driver</b> > <b class="ocpLegacyBold">Search automatically for updated driver software</b>. Follow the steps, then select <b class="ocpLegacyBold">Close</b>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>After installing the updated driver, select the <b class="ocpLegacyBold">Start </b><span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span> button, select <b class="ocpLegacyBold">Power </b><span class="icon-mdl2 icon-powerbutton" aria-hidden="true"></span> > <b class="ocpLegacyBold">Restart <span class="icon-mdl2 icon-updaterestore" aria-hidden="true"></span></b> if you're prompted to restart, and then check whether that fixes the connection issue.</p> <meta itemprop="position" content="4"></li> </ol> <p>If Windows can’t find a new Bluetooth driver, visit the PC manufacturer’s website and download the latest Bluetooth driver from there.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpImportant">Important: </b>An outdated or incompatible driver is one of the most common causes of Bluetooth connection problems. </p> </div> <p>To manually install the Bluetooth driver:</p> <p>Go to your PC manufacturer's website and download the latest driver. Then do one of the following:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If you downloaded an executable (.exe) file, just double-click the file to run it and install the drivers. That should be all you need to do.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If you downloaded individual files, and at least one file has an .inf file name extension and another has a .sys extension, do the following:</p> <ol type="a" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the search box on the taskbar, type <b class="ocpLegacyBold">Device Manager</b>, and then select <b class="ocpLegacyBold">Device Manager</b> from the list of results.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In Device Manager, select <b class="ocpLegacyBold">Bluetooth</b> > the Bluetooth adapter name. (If it’s not listed there, check in <b class="ocpLegacyBold">Other devices</b>.)</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Press and hold (or right-click) the network adapter, and then select <b class="ocpLegacyBold">Update driver</b> > <b class="ocpLegacyBold">Browse my computer for driver software</b>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Browse</b>, select the location where the driver files are stored, and then select <b class="ocpLegacyBold">OK</b>.</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Next</b>, and follow the steps to install the driver. When the installation is finished, select <b class="ocpLegacyBold">Close</b>.</p> <meta itemprop="position" content="5"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>After you've updated the driver, select the  <b class="ocpLegacyBold">Start </b><span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span> button, select <b class="ocpLegacyBold">Power </b><span class="icon-mdl2 icon-powerbutton" aria-hidden="true"></span> > <b class="ocpLegacyBold">Restart <span class="icon-mdl2 icon-updaterestore" aria-hidden="true"></span></b> if you're prompted to restart, and check whether that fixes the connection issue.</p> <meta itemprop="position" content="6"></li> </ol> <meta itemprop="position" content="2"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EBBDBBBBF-button" aria-controls="ID0EBBDBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Step 8. Uninstall the Bluetooth adapter in Device Manager </div></button></h3> <div class="ocpebw" id="ID0EBBDBBBBF-panel" aria-labelledby="ID0EBBDBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you don't see the Bluetooth icon, but Bluetooth does appear in Device Manager, try to uninstall the Bluetooth adapter and trigger an automatic reinstall. Here's how:</p> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the search box on the taskbar, enter <b class="ocpLegacyBold">device manager</b>, then select <b class="ocpLegacyBold">Device Manager </b>from the results.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In Device Manager, select <b class="ocpLegacyBold">Bluetooth</b>. Press and hold (or right-click) the Bluetooth adapter name (which may include the word “radio”), and select <b class="ocpLegacyBold">Uninstall device</b>.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start </b><span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span>, then select <b class="ocpLegacyBold">Power </b><span class="icon-mdl2 icon-powerbutton" aria-hidden="true"></span> > <b class="ocpLegacyBold">Shut down <span class="icon-mdl2 icon-powerbutton" aria-hidden="true"></span></b>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>After your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the driver.</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If Windows doesn't reinstall the driver automatically, open Device Manager and select <b class="ocpLegacyBold">Action</b> > <b class="ocpLegacyBold">Scan for hardware changes</b>.</p> <meta itemprop="position" content="5"></li> </ol> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>You may need to contact your PC or other hardware manufacturer to obtain the latest drivers for your Bluetooth adapter.</p> </div> </div> </div> </div> </section> <section aria-labelledby="ID0EFBBBBBF" class="ocpSection" id="bkmk_common_bluetooth_w10" data-bi-id="bkmk_common_bluetooth_w10"> <h2 id="ID0EFBBBBBF" class="">Most common Bluetooth problems</h2> <p>Below, you will find the most common Bluetooth problems users have experienced and the steps to troubleshoot them.</p> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ELBBBBBBF-button" aria-controls="ID0ELBBBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Bluetooth icon grayed out or missing </div></button></h3> <div class="ocpebw" id="ID0ELBBBBBBF-panel" aria-labelledby="ID0ELBBBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>If you are using a Windows 10 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this Bluetooth problem.</p> <p><a href="https://translate.google.com/website?sl=pl&tl=de&hl=en-GB&u=ms-contact-support://smc-to-emerald/?Product%3DWindows%26SearchKey%3DRun%2520the%2520Bluetooth%2520icon%2520greyed%2520out%2520troubleshooter" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-area="bkmk_common_bluetooth_W10" data-bi-type="anchor">Run the troubleshooter in Get Help</a></p> <p>If the Bluetooth troubleshooter in Get Help app is unable to resolve your issue or If you are using an older version of Windows or a mobile device, please follow the below troubleshooting steps.</p> <p>If the Bluetooth icon is grayed out in Windows 11, it usually indicates a problem with the Bluetooth adapter, driver, or configuration. Follow these steps to troubleshoot and resolve the issue:</p> <p><b class="ocpLegacyBold">Enable Bluetooth</b>: Go to <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Devices</b> > <b class="ocpLegacyBold">Bluetooth & other devices</b> and make sure Bluetooth is turned on. <a href="ms-settings:bluetooth?activationSource=SMC-Article-15290&_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-area="bkmk_common_bluetooth_W10" data-bi-type="anchor">Turn on Bluetooth in Settings.</a></p> <p></p> <p><b class="ocpLegacyBold">Restart the Bluetooth service:</b> Select <b class="ocpLegacyBold">Windows key + R</b> and type <i class="ocpItalic">services.msc</i> and then click <b class="ocpLegacyBold">Ok</b>.  Scroll down to <b class="ocpLegacyBold">Bluetooth Support Service</b>, right-click, and select <b class="ocpLegacyBold">Restart</b>.</p> <p></p> <p><b class="ocpLegacyBold">Uninstall and Re-install Bluetooth Adapter:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Open <b class="ocpLegacyBold">Device Manager</b>, select <b class="ocpLegacyBold">Bluetooth</b>. Press and hold (or right-click) the Bluetooth adapter name and select <b class="ocpLegacyBold">Uninstall device</b> > <b class="ocpLegacyBold">Uninstall</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select Start, then select <b class="ocpLegacyBold">Power</b> > <b class="ocpLegacyBold">Restart</b>. Windows will try to reinstall the driver.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If Windows doesn't reinstall the driver automatically, open <b class="ocpLegacyBold">Device Manager</b>, select <b class="ocpLegacyBold">Bluetooth</b>. Press and hold (or right-click) the Bluetooth adapter name and select <b class="ocpLegacyBold">Scan for hardware changes</b>.</p> <meta itemprop="position" content="3"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Verify Airplane Mode is Off: </b>Press <b class="ocpLegacyBold">Windows + A</b> to open <b class="ocpLegacyBold">Action Center</b>. Ensure Airplane mode is turned off.</p> <p></p> <p><b class="ocpLegacyBold">Run the Bluetooth troubleshooter</b>:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Update & security</b> > <b class="ocpLegacyBold">Troubleshoot</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Scroll down and select <b class="ocpLegacyBold">Additional troubleshooters</b> and under the <b class="ocpLegacyBold">Find and fix other problems</b> section, locate <b class="ocpLegacyBold">Bluetooth</b>. </p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Click on it, then select <b class="ocpLegacyBold">Run the troubleshooter</b>.</p> <meta itemprop="position" content="3"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Make sure you've installed the latest drivers: </b></p> <p>If you recently upgraded to Windows 11 or installed Windows 11 updates, the current driver may have been designed for an earlier version of Windows. To automatically check for driver updates:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Device Manager</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In Device Manager, select <b class="ocpLegacyBold">Bluetooth</b>, and then select the Bluetooth adapter name, which may include the word “radio.”</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Press and hold (or right-click) the Bluetooth adapter, and then select <b class="ocpLegacyBold">Update driver</b> > <b class="ocpLegacyBold">Search automatically for updated driver software</b>. Follow the steps, then select <b class="ocpLegacyBold">Close</b>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>After installing the updated driver, select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Power</b> > <b class="ocpLegacyBold">Restart</b> if you're prompted to restart, and then check whether that fixes the connection issue.</p> <meta itemprop="position" content="4"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Check for Windows update:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Update & security</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Under the <b class="ocpLegacyBold">Windows Update</b> tab, select <b class="ocpLegacyBold">Check for updates</b>. Let it download and install any available updates.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Once your PC reboots check If the problem is resolved.</p> <meta itemprop="position" content="3"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJBBBBBBF-button" aria-controls="ID0EJBBBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Unable to pair the Bluetooth device </div></button></h3> <div class="ocpebw" id="ID0EJBBBBBBF-panel" aria-labelledby="ID0EJBBBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>If Bluetooth appears in Device Manager but you’re unable to pair with a specific device or the connection fails completely, try the following troubleshooting steps.</p> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Ensure your device is in pairing mode, and check that it is within range.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Go to <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Devices</b> > <b class="ocpLegacyBold">Bluetooth & other devices</b> and make sure Bluetooth is turned on. <a href="ms-settings:bluetooth?activationSource=SMC-Article-15290&_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-area="bkmk_common_bluetooth_W10" data-bi-type="anchor">Turn on Bluetooth in Settings.</a></p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the Bluetooth settings, select the device you’re trying to pair with and click <b class="ocpLegacyBold">Remove device.</b></p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Then, reconnect it by selecting <b class="ocpLegacyBold">Add Bluetooth or other device </b>and select the device as <b class="ocpLegacyBold">Bluetooth </b>from the list of options.</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Restart both the Bluetooth device and your PC to reset connections.</p> <meta itemprop="position" content="5"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If pairing still fails, check the device’s battery level, as some Bluetooth devices need sufficient charge to connect.</p> <meta itemprop="position" content="6"></li> </ol> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EHBBBBBBF-button" aria-controls="ID0EHBBBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Unable to send or receive files using Bluetooth </div></button></h3> <div class="ocpebw" id="ID0EHBBBBBBF-panel" aria-labelledby="ID0EHBBBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>If there is any issue with transferring the files via Bluetooth, you see one of the following error messages:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Waiting for Connection</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Bluetooth file transfer not completed</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>File transfer is disabled by policy</p> <meta itemprop="position" content="3"></li> </ul> <p>Try the following troubleshooting steps to resolve the issue.</p> <p><b class="ocpLegacyBold">Enable Bluetooth</b>: Ensure your device is in pairing mode, and check that it is within range.</p> <p></p> <p><b class="ocpLegacyBold">Verify Bluetooth pairing: </b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Open <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Devices</b> > <b class="ocpLegacyBold">Bluetooth & other devices</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Ensure the device you are trying to send/receive files from is paired and connected. If not, <b class="ocpLegacyBold">Remove</b> <b class="ocpLegacyBold">device</b> and reconnect by selecting <b class="ocpLegacyBold">Add Bluetooth or other device</b>.</p> <meta itemprop="position" content="2"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Run the Bluetooth troubleshooter</b>:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Update & security</b> > <b class="ocpLegacyBold">Troubleshoot</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Scroll down and select <b class="ocpLegacyBold">Additional troubleshooters</b> and under the <b class="ocpLegacyBold">Find and fix other problems</b> section, locate <b class="ocpLegacyBold">Bluetooth</b>. </p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Click on it, then select <b class="ocpLegacyBold">Run the troubleshooter</b>.</p> <meta itemprop="position" content="3"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Check File Transfer Settings:</b> Right-click the Bluetooth icon in the taskbar and select <b class="ocpLegacyBold">Receive a file</b> to ensure that your PC is ready to receive files. Ensure your Bluetooth device is also in "discoverable" mode to send files.</p> <p></p> <p><b class="ocpLegacyBold">Enable file sharing for devices that use encryption:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Open <b class="ocpLegacyBold">Control Panel</b> and select <b class="ocpLegacyBold">Network and Internet</b> > <b class="ocpLegacyBold">Network and Sharing Center.</b></p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>On the left-hand menu, select <b class="ocpLegacyBold">Change advanced sharing settings</b>.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Scroll down and click the <b class="ocpLegacyBold">All Networks</b> drop-down to expand the options.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Under File sharing connections, select <b class="ocpLegacyBold">40- or 56-bit encryption</b> dropdown option for File sharing connections. Windows uses 128-bit encryption to help protect file-sharing connections. Some devices don’t support 128-bit encryption and must use 40 or 56-bit encryption.</p> <meta itemprop="position" content="4"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Uninstall and Re-install Bluetooth Adapter:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Open <b class="ocpLegacyBold">Device Manager</b>, select <b class="ocpLegacyBold">Bluetooth</b>. Press and hold (or right-click) the Bluetooth adapter name and select <b class="ocpLegacyBold">Uninstall device</b> > <b class="ocpLegacyBold">Uninstall</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select Start, then select <b class="ocpLegacyBold">Power</b> > <b class="ocpLegacyBold">Restart</b>. Windows will try to reinstall the driver.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>If Windows doesn't reinstall the driver automatically, open <b class="ocpLegacyBold">Device Manager</b>, select <b class="ocpLegacyBold">Bluetooth</b>. Press and hold (or right-click) the Bluetooth adapter name and select <b class="ocpLegacyBold">Scan for hardware changes</b>.</p> <meta itemprop="position" content="3"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EFBBBBBBF-button" aria-controls="ID0EFBBBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Bluetooth stopped working after upgrading to Windows 11 </div></button></h3> <div class="ocpebw" id="ID0EFBBBBBBF-panel" aria-labelledby="ID0EFBBBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>If Bluetooth stops working after upgrading to Windows 11, it may be due to outdated or malfunctioning drivers, inactive Bluetooth services, or issues with the Bluetooth device itself. Follow these troubleshooting steps to resolve the problem.</p> <p><b class="ocpLegacyBold">Manually add the Bluetooth device: </b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Devices</b> > <b class="ocpLegacyBold">Bluetooth & other devices</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Add Bluetooth or other device</b>.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Bluetooth</b> option for the type of device that you wish to connect.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Your PC will then look for any available devices. Check that the device you want to connect to is nearby and ready to pair.</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Once found, click on your device to finish pairing it with the device.</p> <meta itemprop="position" content="5"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Disable and re-enable the Bluetooth device:</b></p> <p>Sometimes, the device may not operate correctly and must be restarted to work again. Hence, disable your Bluetooth device from the Device Manager window and enable it again. </p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Device Manager</b> and expand <b class="ocpLegacyBold">Bluetooth</b> list.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>From the devices provided, right-click on the device you are connecting to and choose the <b class="ocpLegacyBold">Disable device</b> option.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Once done, right-click on the device again and click <b class="ocpLegacyBold">Enable device</b> option.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Restart your PC and check- If the Bluetooth issue is resolved.</p> <meta itemprop="position" content="4"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Check whether Bluetooth services are running:</b></p> <p>Certain services need to be running in the background for you to enable Bluetooth and then connect to your respective device. Here's how you can check:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Windows key + R</b> and type <i class="ocpItalic">services.msc</i> and then click <b class="ocpLegacyBold">Ok</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>This will open the Services window. From the list of services, locate <b class="ocpLegacyBold">Bluetooth Support Service</b>. You can press the <b class="ocpLegacyBold">B</b> key on your keyboard to jump to services starting with the specified letter.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Once you’ve located your device, make sure its status is running.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>You can start if it is stopped by right-clicking on it and choosing <b class="ocpLegacyBold">Start</b> from the menu on the left side.</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Repeat this process for the <b class="ocpLegacyBold">Bluetooth User Support Service </b>and <b class="ocpLegacyBold">Bluetooth Audio Gateway Service</b>.</p> <meta itemprop="position" content="5"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Make sure you've installed the latest drivers: </b></p> <p>If you recently upgraded to Windows 11 or installed Windows 11 updates, the current driver may have been designed for an earlier version of Windows. To automatically check for driver updates:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Device Manager</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In Device Manager, select <b class="ocpLegacyBold">Bluetooth</b>, and then select the Bluetooth adapter name, which may include the word “radio.”</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Press and hold (or right-click) the Bluetooth adapter, and then select <b class="ocpLegacyBold">Update driver</b> > <b class="ocpLegacyBold">Search automatically for updated driver software</b>. Follow the steps, then select <b class="ocpLegacyBold">Close</b>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>After installing the updated driver, select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Power</b> > <b class="ocpLegacyBold">Restart</b> if you're prompted to restart, and then check whether that fixes the connection issue.</p> <meta itemprop="position" content="4"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Check for Windows update:</b></p> <p>Once again, check If there are any pending windows updates.</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Start</b> > <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">Update & security</b>.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Under the <b class="ocpLegacyBold">Windows Update</b> tab, select <b class="ocpLegacyBold">Check for updates</b>. Let it download and install any available updates.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Once your PC reboots check If the problem is resolved.</p> <meta itemprop="position" content="3"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EDBBBBBBF-button" aria-controls="ID0EDBBBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Audio/Volume issues with Bluetooth </div></button></h3> <div class="ocpebw" id="ID0EDBBBBBBF-panel" aria-labelledby="ID0EDBBBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>If the audio output quality through Bluetooth is low, or the connection frequently drops, affecting audio playback, follow the below troubleshooting steps.</p> <p>If you are using a Windows 11 device, start by running the automated Bluetooth troubleshooter for Audio or volume issues in the Get Help app. It will automatically run diagnostics and attempt to fix the Bluetooth problem.</p> <p><a href="https://translate.google.com/website?sl=pl&tl=de&hl=en-GB&u=ms-contact-support://smc-to-emerald/?Product%3DWindows%26SearchKey%3DRun%2520the%2520Bluetooth%2520audio%2520volume%2520problems%2520troubleshooter" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-area="bkmk_common_bluetooth_W10" data-bi-type="anchor">Run the troubleshooter in Get Help</a></p> <p>If the Bluetooth troubleshooter in Get Help app is unable to resolve your issue or if you are using an older version of Windows or a mobile device, please follow the below troubleshooting steps.</p> <p><b class="ocpLegacyBold">Check Volume and Output Settings:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Click on the <b class="ocpLegacyBold">Sound icon</b> in the taskbar and ensure the correct Bluetooth device is selected as the audio output.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Go to <b class="ocpLegacyBold">Settings</b> > <b class="ocpLegacyBold">System</b> > <b class="ocpLegacyBold">Sound</b>, and under <b class="ocpLegacyBold">Output</b>, confirm your Bluetooth device is set as the output.</p> <meta itemprop="position" content="2"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Adjust audio format to highest quality:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Right-click the <b class="ocpLegacyBold">speaker icon</b> in the bottom-right corner of the taskbar.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold">Sounds</b> from the context menu.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the Sound dialog box, go to the <b class="ocpLegacyBold">Playback</b> tab.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select your active audio output device (e.g., headphones or speakers).</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Click <b class="ocpLegacyBold">Properties </b>and go to the <b class="ocpLegacyBold">Advanced</b> tab.</p> <meta itemprop="position" content="5"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Under <b class="ocpLegacyBold">Default Format</b>, you'll see a dropdown menu.</p> <meta itemprop="position" content="6"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Choose the <b class="ocpLegacyBold">highest quality format</b> available. For example, select <b class="ocpLegacyBold">24 bit, 192000 Hz (Studio Quality)</b> if it's available. The options are typically listed in terms of:</p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Sample Rate (e.g., 44.1 kHz, 48 kHz, 96 kHz, or 192 kHz)</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Bit Depth (e.g., 16-bit, 24-bit, or 32-bit).</p> <meta itemprop="position" content="2"></li> </ul> <meta itemprop="position" content="7"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Click <b class="ocpLegacyBold">Test</b> to ensure the audio plays correctly with the selected quality.</p> <meta itemprop="position" content="8"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Click <b class="ocpLegacyBold">Apply</b>, then <b class="ocpLegacyBold">OK</b> to save the changes.</p> <meta itemprop="position" content="9"></li> </ul> <p></p> <p><b class="ocpLegacyBold">Update Bluetooth drivers: </b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In <b class="ocpLegacyBold">Device Manager</b>, expand <b class="ocpLegacyBold">Bluetooth</b>, right-click your Bluetooth device, and select <b class="ocpLegacyBold">Update driver</b>.</p> <meta itemprop="position" content="1"></li> </ul> <p><b class="ocpLegacyBold">Unpair and re-pair Bluetooth device:</b></p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Disconnect the Bluetooth device and try to reconnect the device from <b class="ocpLegacyBold">Bluetooth & devices</b> settings.</p> <meta itemprop="position" content="1"></li> </ul> <p><b class="ocpLegacyBold">Check whether your Bluetooth supports A2DP protocol: </b>Check the document or the material that came with your Bluetooth or visit manufacturer's website and make sure your Bluetooth device supports the A2DP protocol for higher-quality audio streaming.</p> </div> </div> </div> <div class="ocpSection"> <h3 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EBBBBBBBF-button" aria-controls="ID0EBBBBBBBF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Bluetooth keeps disconnecting </div></button></h3> <div class="ocpebw" id="ID0EBBBBBBBF-panel" aria-labelledby="ID0EBBBBBBBF-button" role="region"> <div class="ocpExpandoBody"> <p>If the Bluetooth connection keeps dropping, requiring frequent re-pairing, follow the below troubleshooting steps.</p> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Turn off the Battery saver mode:</b> Click on the <b class="ocpLegacyBold">Action Center icon</b> (speech bubble) in the taskbar and check If Battery Saver is turned on. If so, turn it off so won't interfere with Bluetooth connectivity.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Disable the energy saving feature in Device Manager:</b> In <b class="ocpLegacyBold">Device Manager</b>, expand <b class="ocpLegacyBold">Bluetooth</b>, right-click your Bluetooth device, and select the <b class="ocpLegacyBold">Power Management</b> tab, uncheck <b class="ocpLegacyBold">Allow the computer to turn off this device to save power</b>.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Restart the Bluetooth service:</b> Select <b class="ocpLegacyBold">Windows key + R</b> and type <i class="ocpItalic">services.msc</i> and then click <b class="ocpLegacyBold">Ok</b>.  Scroll down to <b class="ocpLegacyBold">Bluetooth Support Service</b>, right-click, and select <b class="ocpLegacyBold">Restart</b>.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><b class="ocpLegacyBold">Update Bluetooth drivers: </b>In <b class="ocpLegacyBold">Device Manager</b>, expand <b class="ocpLegacyBold">Bluetooth</b>, right-click your Bluetooth device, and select <b class="ocpLegacyBold">Update driver</b>.</p> <meta itemprop="position" content="4"></li> </ol> </div> </div> </div> </section> </div> </div> </div> </section> <section aria-labelledby="ID0EDD" class="ocpSection"> <h2 id="ID0EDD" class="">Related articles</h2> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><a href="https://support-microsoft-com.translate.goog/en-us/windows/pair-a-bluetooth-device-in-windows-2be7b51f-6ae9-b757-a3b9-95ee40c3e242?_x_tr_sl=pl&_x_tr_tl=de&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Pair a Bluetooth device 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