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/><title>Procurement FAQs: Buying software procured through Paddle</title><meta name="description" content="Answers to your questions about buying software products and services procured through Paddle"/><meta name="robots" content="index"/><link rel="canonical" href="https://www.paddle.com/about/procurement"/><meta property="og:title" content="Procurement FAQs: Buying software procured through Paddle"/><meta property="og:description" content="Answers to your questions about buying software products and services procured through Paddle"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="Procurement FAQs: Buying software procured through Paddle"/><meta name="twitter:description" content="Answers to your questions about buying software products and services procured through Paddle"/><script src="/_next/static/chunks/polyfills-42372ed130431b0a.js" crossorigin="anonymous" noModule="" nonce="MQnZLuxja7VfjaqUIfnVkd9gITVJ2ia9"></script></head><body><div class="toast_toast__fPqrx"><p>Affected by Digital River winding down?</p><a rel="noreferrer" href="https://www.paddle.com/compare/digital-river?utm_medium=website&utm_source=website-banner&utm_content=homepage-banner">We’ve got you covered in 48 hours</a></div><header class="site-header_header__htelx" role="navigation"><div class="site-header_header__inner__r_ALw"><a class="site-header_header__logo__9ParL" href="https://www.paddle.com/"><img alt="Paddle logo" loading="lazy" width="105" height="32" decoding="async" data-nimg="1" style="color:transparent" src="/_next/static/media/logo-primary.1520b460.svg"/></a><nav class="header-nav_header__nav__5cJdU"><div class="header-item_headerItem__wVK6h"><span>Products</span><div class="header-item_headerItem_menu__DS1Xs"><div class="header-item_headerItem_menu_main__UB2_i"><div class="header-item_headerItem_menu_group__oopjW"><a class="dropdown-link_dropdownLink__PKOtW dropdown-link_dropdownLink_product___bBJ0" href="https://www.paddle.com/profitwell-metrics"><img alt="ProfitWell Metrics Logo" loading="lazy" width="65" height="64" decoding="async" data-nimg="1" class="dropdown-link_icon__cCQEw dropdown-link_productIcon__J4nKs" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-metrics.16a62558.png&w=96&q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-metrics.16a62558.png&w=256&q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-metrics.16a62558.png&w=256&q=75"/><div class="dropdown-link_title__R3_MG"><h5>ProfitWell Metrics</h5><span class="dropdown-link_productBadge__LZMMl">Free</span></div><p class="dropdown-link_description__mtVj_">Real-time subscription analytics, 100% free</p></a><a class="dropdown-link_dropdownLink__PKOtW dropdown-link_dropdownLink_product___bBJ0" href="https://www.paddle.com/retain"><img alt="Retain Logo" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" class="dropdown-link_icon__cCQEw dropdown-link_productIcon__J4nKs" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-retain.168fdfde.png&w=64&q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-retain.168fdfde.png&w=128&q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-retain.168fdfde.png&w=128&q=75"/><div class="dropdown-link_title__R3_MG"><h5>Retain</h5></div><p class="dropdown-link_description__mtVj_">Radically reduce churn, automatically</p></a></div><div class="header-item_headerItem_menu_group__oopjW"><div class="header-item_headerItem_group_LogoTitle__EjEtE"><a href="https://www.paddle.com/billing"><img alt="Paddle Billing Logo" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-billing.c26661e1.png&w=64&q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-billing.c26661e1.png&w=128&q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-billing.c26661e1.png&w=128&q=75"/><h5>Billing</h5></a></div><div class="header-item_headerItem_group_Description__MuwBz"><p>The only complete merchant of record solution purpose-built for SaaS businesses</p></div><div class="header-item_subGroup__1f2ly"><img alt="Billing icon" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-billing.c26661e1.png&w=64&q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-billing.c26661e1.png&w=128&q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-billing.c26661e1.png&w=128&q=75"/><div><h5>Billing</h5><p>The only complete merchant of record solution purpose-built for SaaS businesses</p><a href="https://www.paddle.com/billing" class="button_button__se8uC button_button--secondary__1tzjB button_button--s__wGjYP" data-component-name="Button" data-component-variant-name="Button - Secondary" role="button"><span>Explore all features</span></a><a class="header-item_subGroup__cover__cFYz4" href="https://www.paddle.com/billing"></a></div></div><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/billing/checkout"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M10,30H4a2,2,0,0,1-2-2V16a2,2,0,0,1,2-2h6a2,2,0,0,1,2,2V28A2,2,0,0,1,10,30ZM4,16V28h6V16Z"></path><path d="M28,4H6A2,2,0,0,0,4,6v6H6V6H28V20H14v2h2v4H14v2h9V26H18V22H28a2,2,0,0,0,2-2V6A2,2,0,0,0,28,4Z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Checkout</h6></div><p class="dropdown-link_description__mtVj_">High performance, localized checkout for SaaS</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/billing/subscriptions"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M12 10H6.78A11 11 0 0127 16h2A13 13 0 006 7.68V4H4v8h8zM20 22h5.22A11 11 0 015 16H3a13 13 0 0023 8.32V28h2V20H20z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Subscriptions</h6></div><p class="dropdown-link_description__mtVj_">Flexible, multi-product subscriptions</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/billing/payments"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M21,12V10H17V7H15v3H13a2.002,2.002,0,0,0-2,2v3a2.002,2.002,0,0,0,2,2h6v3H11v2h4v3h2V22h2a2.0023,2.0023,0,0,0,2-2V17a2.002,2.002,0,0,0-2-2H13V12Z"></path><path d="M16,4A12,12,0,1,1,4,16,12.0353,12.0353,0,0,1,16,4m0-2A14,14,0,1,0,30,16,14.0412,14.0412,0,0,0,16,2Z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Payments</h6></div><p class="dropdown-link_description__mtVj_">All-in-one payment tools</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/billing/tax-and-compliance"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M16,2A14,14,0,1,0,30,16,14,14,0,0,0,16,2ZM28,15H22A24.26,24.26,0,0,0,19.21,4.45,12,12,0,0,1,28,15ZM16,28a5,5,0,0,1-.67,0A21.85,21.85,0,0,1,12,17H20a21.85,21.85,0,0,1-3.3,11A5,5,0,0,1,16,28ZM12,15a21.85,21.85,0,0,1,3.3-11,6,6,0,0,1,1.34,0A21.85,21.85,0,0,1,20,15Zm.76-10.55A24.26,24.26,0,0,0,10,15h-6A12,12,0,0,1,12.79,4.45ZM4.05,17h6a24.26,24.26,0,0,0,2.75,10.55A12,12,0,0,1,4.05,17ZM19.21,27.55A24.26,24.26,0,0,0,22,17h6A12,12,0,0,1,19.21,27.55Z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Tax & compliance</h6></div><p class="dropdown-link_description__mtVj_">Eliminate sales tax headaches with full, automatic global tax compliance</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/billing/invoicing"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M30 23H24a2.0023 2.0023 0 01-2-2V11a2.002 2.002 0 012-2h6v2H24V21h6zM18 23H14a2.0023 2.0023 0 01-2-2V11a2.002 2.002 0 012-2h4a2.002 2.002 0 012 2V21A2.0023 2.0023 0 0118 23zM14 11V21h4V11zM6 23H2V9H6a4.0045 4.0045 0 014 4v6A4.0045 4.0045 0 016 23zM4 21H6a2.002 2.002 0 002-2V13a2.002 2.002 0 00-2-2H4z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Invoicing</h6></div><p class="dropdown-link_description__mtVj_">Recurring, automated B2B billing</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/billing/fraud-protection"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M14 16.59L11.41 14 10 15.41 14 19.41 22 11.41 20.59 10 14 16.59z"></path><path d="M16,30,9.8242,26.7071A10.9818,10.9818,0,0,1,4,17V4A2.0021,2.0021,0,0,1,6,2H26a2.0021,2.0021,0,0,1,2,2V17a10.9818,10.9818,0,0,1-5.8242,9.7071ZM6,4V17a8.9852,8.9852,0,0,0,4.7656,7.9423L16,27.7333l5.2344-2.791A8.9852,8.9852,0,0,0,26,17V4Z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Fraud protection</h6></div><p class="dropdown-link_description__mtVj_">Reduce your risk with fraud prevention & protection</p></a></div></div><div class="header-item_headerItem_menu_side__xlIo2"><div class="header-item_sideGroup__tHGAm"><a href="https://www.paddle.com/events/webinars/unleashing-black-friday-success?utm_medium=website&utm_source=website-banner&utm_campaign=webinars_fy2024_q4_core_paddle_happy_hour_webinar_series&utm_content=top-page-banner" class="header-item_sideGroup_ContentPromotion__DUsvO"><img alt="Boost your sales by up to 7X: Proven Black Friday tactics for software companies" loading="lazy" width="1200" height="628" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fpromo-products.d6d02b69.jpg&w=1200&q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fpromo-products.d6d02b69.jpg&w=3840&q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fpromo-products.d6d02b69.jpg&w=3840&q=75"/></a><div><a href="https://www.paddle.com/integrations" class="header-item_sideGroup_Link__4UvMg ">Integrations </a><a href="https://developer.paddle.com/build/overview" class="header-item_sideGroup_Link__4UvMg header-item_sideGroup_Link_external__u_tdy" target="_blank">Quickstart guide <svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M10 6L10 8 22.59 8 6 24.59 7.41 26 24 9.41 24 22 26 22 26 6 10 6z"></path></svg></a><a href="https://developer.paddle.com" class="header-item_sideGroup_Link__4UvMg header-item_sideGroup_Link_external__u_tdy" target="_blank">Dev docs <svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M10 6L10 8 22.59 8 6 24.59 7.41 26 24 9.41 24 22 26 22 26 6 10 6z"></path></svg></a><a href="https://sandbox-login.paddle.com/signup" class="header-item_sideGroup_Link__4UvMg header-item_sideGroup_Link_external__u_tdy" target="_blank">Billing sandbox <svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M10 6L10 8 22.59 8 6 24.59 7.41 26 24 9.41 24 22 26 22 26 6 10 6z"></path></svg></a></div></div></div></div></div><div class="header-item_headerItem__wVK6h"><span>Solutions</span><div class="header-item_headerItem_menu__DS1Xs"><div class="header-item_headerItem_menu_main__UB2_i"><div class="header-item_headerItem_menu_group__oopjW"><div class="header-item_headerItem_group_Description__MuwBz"><p>Use cases</p></div><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/solutions/launch"><div></div><div class="dropdown-link_title__R3_MG"><h6>Launch your SaaS business</h6></div></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/solutions/selling-globally"><div></div><div class="dropdown-link_title__R3_MG"><h6>Sell your SaaS globally</h6></div></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/solutions/self-serve"><div></div><div class="dropdown-link_title__R3_MG"><h6>Introduce product-led growth</h6></div></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/solutions/revenue-data"><div></div><div class="dropdown-link_title__R3_MG"><h6>Unify your revenue data</h6></div></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/solutions/investment-ready"><div></div><div class="dropdown-link_title__R3_MG"><h6>Prepare for funding, IPO or exit</h6></div></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/solutions/paddle-for-games"><div></div><div class="dropdown-link_title__R3_MG"><h6>Paddle for games</h6></div></a></div><div class="header-item_headerItem_menu_group__oopjW"><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/partners"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M8 9a4 4 0 114-4A4 4 0 018 9zM8 3a2 2 0 102 2A2 2 0 008 3zM24 9a4 4 0 114-4A4 4 0 0124 9zm0-6a2 2 0 102 2A2 2 0 0024 3zM26 30H22a2 2 0 01-2-2V21h2v7h4V19h2V13a1 1 0 00-1-1H20.58L16 20l-4.58-8H5a1 1 0 00-1 1v6H6v9h4V21h2v7a2 2 0 01-2 2H6a2 2 0 01-2-2V21a2 2 0 01-2-2V13a3 3 0 013-3h7.58L16 16l3.42-6H27a3 3 0 013 3v6a2 2 0 01-2 2v7A2 2 0 0126 30z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Partner with Paddle</h6></div><p class="dropdown-link_description__mtVj_">Let's work together to help more founders scale faster</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/ai-launchpad"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path stroke-width="0" d="M4 19L4 21 8.5859 21 2 27.5859 3.4141 29 10 22.4141 10 27 12 27 12 19 4 19z"></path><path stroke-width="0" d="m27,19c1.6543,0,3-1.3457,3-3s-1.3457-3-3-3c-1.302,0-2.4016.8384-2.8157,2h-5.7703l7.3008-7.3008c.3911.1875.8235.3008,1.2852.3008,1.6543,0,3-1.3457,3-3s-1.3457-3-3-3-3,1.3457-3,3c0,.4619.1135.894.3005,1.2852l-8.3005,8.3008v-6.5859c0-1.1025.897-2,2-2h2v-2h-2c-1.2002,0-2.2661.5425-3,1.3823-.7339-.8398-1.7998-1.3823-3-1.3823h-1c-4.9624,0-9,4.0371-9,9v4h2v-3h3c1.6543,0,3-1.3457,3-3v-2h-2v2c0,.5518-.4487,1-1,1h-2.9202c.4878-3.3867,3.4006-6,6.9202-6h1c1.103,0,2,.8975,2,2v4h-2v2h2v10c0,2.2056,1.7944,4,4,4h2v-2h-2c-1.1028,0-2-.8975-2-2v-6.5859l8.3005,8.3008c-.187.3911-.3005.8232-.3005,1.2852,0,1.6543,1.3457,3,3,3s3-1.3457,3-3-1.3457-3-3-3c-.4617,0-.894.1133-1.2852.3008l-7.3008-7.3008h5.7703c.4141,1.1616,1.5137,2,2.8157,2Zm0-4c.5513,0,1,.4482,1,1s-.4487,1-1,1-1-.4482-1-1,.4487-1,1-1Zm0-11c.5515,0,1,.4487,1,1s-.4485,1-1,1-1-.4487-1-1,.4485-1,1-1Zm0,22c.5515,0,1,.4487,1,1s-.4485,1-1,1-1-.4487-1-1,.4485-1,1-1Z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>AI Launchpad</h6></div><p class="dropdown-link_description__mtVj_">Unlock the full potential of your AI business in 6 weeks</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/solutions/web-stores"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M22,4H10A2.002,2.002,0,0,0,8,6V28a2.0023,2.0023,0,0,0,2,2H22a2.0027,2.0027,0,0,0,2-2V6A2.0023,2.0023,0,0,0,22,4Zm0,2,0,2H10V6ZM10,28V10H22l0,18Z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Web stores for apps</h6></div><p class="dropdown-link_description__mtVj_">For App Developers with a web monetisation stream</p></a></div></div><div class="header-item_headerItem_menu_side__xlIo2"><div class="header-item_sideGroup__tHGAm"><div class="header-item_sideGroup_Split__i3DUW"><a href="https://www.paddle.com/customers" class="header-item_split_Link__jUVAw"><h6>vidyo.ai</h6><p>$100K in new revenue in the first 30 days</p></a><a href="https://www.paddle.com/customers" class="header-item_split_Link__jUVAw"><h6>Kaleido</h6><p>Launching and scaling across 181 countries</p></a></div><div class="header-item_sideGroup_Links__GlKNG"><a href="https://www.paddle.com/customers" class="header-item_sideGroup_Link__4UvMg ">All customer stories </a></div></div></div></div></div><a class="header-item_headerItem__wVK6h" href="https://www.paddle.com/pricing">Pricing</a><div class="header-item_headerItem__wVK6h"><span>Developers</span><div class="header-item_headerItem_menu__DS1Xs"><div class="header-item_headerItem_menu_main__UB2_i"><div class="header-item_headerItem_menu_group__oopjW"><a class="dropdown-link_dropdownLink__PKOtW" href="https://developer.paddle.com" target="_blank"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M31 16L24 23 22.59 21.59 28.17 16 22.59 10.41 24 9 31 16zM1 16L8 9 9.41 10.41 3.83 16 9.41 21.59 8 23 1 16z"></path><path d="M5.91 15H26.080000000000002V17H5.91z" transform="rotate(-75 15.996 16)"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Dev docs</h6></div><p class="dropdown-link_description__mtVj_">Get started with Paddle Billing</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://new.paddle.com"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M24 24v2h2.4592A5.94 5.94 0 0122 28a6.0066 6.0066 0 01-6-6H14a7.9841 7.9841 0 0014 5.2651V30h2V24zM22 14a8.04 8.04 0 00-6 2.7349V14H14v6h6V18H17.5408A5.94 5.94 0 0122 16a6.0066 6.0066 0 016 6h2A8.0092 8.0092 0 0022 14z"></path><path d="M12,28H6V24H8V22H6V17H8V15H6V10H8V8H6V4H24v8h2V4a2,2,0,0,0-2-2H6A2,2,0,0,0,4,4V8H2v2H4v5H2v2H4v5H2v2H4v4a2,2,0,0,0,2,2h6Z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Changelog</h6></div><p class="dropdown-link_description__mtVj_">Stay updated on everything we ship</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://sandbox-login.paddle.com/signup" target="_blank"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M28.2261,22.812a13.9664,13.9664,0,0,0,0-13.624L28.4141,9a2.0021,2.0021,0,0,0,0-2.8281l-2.5857-2.586a2.0028,2.0028,0,0,0-2.8284,0l-.1877.1875a13.9687,13.9687,0,0,0-13.6243,0L9,3.5859a2.0024,2.0024,0,0,0-2.8284,0L3.5859,6.1719A2.0021,2.0021,0,0,0,3.5859,9l.1878.1875a13.97,13.97,0,0,0,0,13.625L3.5859,23a2.0021,2.0021,0,0,0,0,2.8281l2.5857,2.586a2.0021,2.0021,0,0,0,2.8284,0l.188-.188a13.9687,13.9687,0,0,0,13.6243.0005L23,28.4141a2.0021,2.0021,0,0,0,2.8284,0l2.5857-2.586a2.0021,2.0021,0,0,0,0-2.8281ZM28,16a11.973,11.973,0,0,1-1.2546,5.3315l-3.8948-3.895a6.9808,6.9808,0,0,0,0-2.873l3.8948-3.895A11.973,11.973,0,0,1,28,16ZM27,7.5859l-4.9346,4.9346A7.0434,7.0434,0,0,0,19.48,9.9346L24.4143,5ZM16,21a5,5,0,1,1,5-5A5.0057,5.0057,0,0,1,16,21ZM21.3154,5.2705,17.4365,9.1494a6.9808,6.9808,0,0,0-2.873,0L10.6846,5.2705A12.2484,12.2484,0,0,1,21.3154,5.2705ZM7.5859,5l4.9346,4.9346a7.0449,7.0449,0,0,0-2.5859,2.5859L5,7.5859ZM4,16a11.9716,11.9716,0,0,1,1.2546-5.3311l3.8948,3.8946a6.9808,6.9808,0,0,0,0,2.873L5.2546,21.3311A11.9716,11.9716,0,0,1,4,16ZM7.5857,27,5,24.4141,9.9346,19.48a7.0434,7.0434,0,0,0,2.5859,2.5859Zm3.0989-.27,3.8789-3.8789a6.9808,6.9808,0,0,0,2.873,0L21.3154,26.73A12.2484,12.2484,0,0,1,10.6846,26.73Zm13.73.27L19.48,22.0654A7.0449,7.0449,0,0,0,22.0654,19.48L27,24.4141Z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Developer sandbox</h6></div><p class="dropdown-link_description__mtVj_">Start exploring</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://developer.paddle.com/api-reference/overview"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M19 10H26V12H19zM19 15H26V17H19zM19 20H26V22H19z"></path><path d="M28,5H4A2.002,2.002,0,0,0,2,7V25a2.0023,2.0023,0,0,0,2,2H28a2.0027,2.0027,0,0,0,2-2V7A2.0023,2.0023,0,0,0,28,5ZM4,7H15V25H4ZM17,25V7H28l.002,18Z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>API reference</h6></div><p class="dropdown-link_description__mtVj_">Setup and maintain your data</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://security.paddle.com" target="_blank"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M14 16.59L11.41 14 10 15.41 14 19.41 22 11.41 20.59 10 14 16.59z"></path><path d="M16,30,9.8242,26.7071A10.9818,10.9818,0,0,1,4,17V4A2.0021,2.0021,0,0,1,6,2H26a2.0021,2.0021,0,0,1,2,2V17a10.9818,10.9818,0,0,1-5.8242,9.7071ZM6,4V17a8.9852,8.9852,0,0,0,4.7656,7.9423L16,27.7333l5.2344-2.791A8.9852,8.9852,0,0,0,26,17V4Z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Security portal</h6></div><p class="dropdown-link_description__mtVj_">Data privacy, transparency, and access</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://status.paddle.com" target="_blank"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 16 16" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M7.5 1H8.5V3.5H7.5z"></path><path d="M10.8 3.4H13.3V4.4H10.8z" transform="rotate(-45.001 12.074 3.922)"></path><path d="M12.5 7.5H15V8.5H12.5z"></path><path d="M11.6 10.8H12.6V13.3H11.6z" transform="rotate(-45.001 12.077 12.075)"></path><path d="M7.5 12.5H8.5V15H7.5z"></path><path d="M2.7 11.6H5.2V12.6H2.7z" transform="rotate(-45.001 3.929 12.078)"></path><path d="M1 7.5H3.5V8.5H1z"></path><path d="M3.4 2.7H4.4V5.2H3.4z" transform="rotate(-45.001 3.926 3.925)"></path><path d="M8,6c1.1,0,2,0.9,2,2s-0.9,2-2,2S6,9.1,6,8S6.9,6,8,6 M8,5C6.3,5,5,6.3,5,8s1.3,3,3,3s3-1.3,3-3S9.7,5,8,5z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Platform status</h6></div><p class="dropdown-link_description__mtVj_">See if everything is running as it should be</p></a></div><div class="header-item_headerItem_menu_group__oopjW"><div class="header-item_headerItem_group_Description__MuwBz"><p>Quick start guides</p></div><a class="dropdown-link_dropdownLink__PKOtW" href="https://developer.paddle.com/build/products/create-products-prices"><div></div><div class="dropdown-link_title__R3_MG"><h6>Create your first product</h6></div></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://developer.paddle.com/build/invoices/create-issue-invoices"><div></div><div class="dropdown-link_title__R3_MG"><h6>Issue an invoice</h6></div></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://developer.paddle.com/build/checkout/build-overlay-checkout"><div></div><div class="dropdown-link_title__R3_MG"><h6>Connect a checkout</h6></div></a></div></div><div class="header-item_headerItem_menu_side__xlIo2"><div class="header-item_sideGroup__tHGAm"><a href="https://developer.paddle.com/changelog/overview" class="header-item_sideGroup_Callout___dzxF"><div class="header-item_callout__sNts6"><div class="header-item_callout_titleBadge__wGQvH"><span class="badge_badge__gMBZ0 badge_badge_small__mn_fe badge_badge_loud__cLDog ">New</span>Paddle Billing</div><p class="header-item_callout_body__HV3ho">Our new set of developer-friendly subscription billing APIs with feature enhancements and functionality improvements focused on helping you accelerate your growth and streamline your operations. </p></div></a><div><a href="https://developer.paddle.com/build/overview" class="header-item_sideGroup_Link__4UvMg ">Billing quickstart guide </a><a href="https://developer.paddle.com" class="header-item_sideGroup_Link__4UvMg header-item_sideGroup_Link_external__u_tdy" target="_blank">Developer docs <svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M10 6L10 8 22.59 8 6 24.59 7.41 26 24 9.41 24 22 26 22 26 6 10 6z"></path></svg></a><a href="https://sandbox-login.paddle.com/signup" class="header-item_sideGroup_Link__4UvMg header-item_sideGroup_Link_external__u_tdy" target="_blank">Billing sandbox <svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M10 6L10 8 22.59 8 6 24.59 7.41 26 24 9.41 24 22 26 22 26 6 10 6z"></path></svg></a></div></div></div></div></div><div class="header-item_headerItem__wVK6h"><span>Resources</span><div class="header-item_headerItem_menu__DS1Xs"><div class="header-item_headerItem_menu_main__UB2_i"><div class="header-item_headerItem_menu_group__oopjW"><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/blog"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M4 24H14V26H4zM4 18H14V20H4zM26 14H6a2 2 0 01-2-2V6A2 2 0 016 4H26a2 2 0 012 2v6A2 2 0 0126 14zM6 6v6H26V6zM26 28H20a2 2 0 01-2-2V20a2 2 0 012-2h6a2 2 0 012 2v6A2 2 0 0126 28zm-6-8v6h6V20z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Blog</h6></div><p class="dropdown-link_description__mtVj_">The latest SaaS insights, opinions and news</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/customers"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M22.45,6a5.47,5.47,0,0,1,3.91,1.64,5.7,5.7,0,0,1,0,8L16,26.13,5.64,15.64a5.7,5.7,0,0,1,0-8,5.48,5.48,0,0,1,7.82,0L16,10.24l2.53-2.58A5.44,5.44,0,0,1,22.45,6m0-2a7.47,7.47,0,0,0-5.34,2.24L16,7.36,14.89,6.24a7.49,7.49,0,0,0-10.68,0,7.72,7.72,0,0,0,0,10.82L16,29,27.79,17.06a7.72,7.72,0,0,0,0-10.82A7.49,7.49,0,0,0,22.45,4Z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Customer stories</h6></div><p class="dropdown-link_description__mtVj_">Learn how software businesses grow faster with Paddle</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/studios"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M13 15L13 23 13 23 20 19 13 15z"></path><path d="M26 28H6a2.0021 2.0021 0 01-2-2V12a2.0021 2.0021 0 012-2H26a2.0021 2.0021 0 012 2V26A2.0021 2.0021 0 0126 28zM6 12V26H26V12zM6 6H26V8H6zM8 2H24V4H8z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Paddle Studios</h6></div><p class="dropdown-link_description__mtVj_">Inspiring original SaaS content</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/events/webinars"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M26,4h-4V2h-2v2h-8V2h-2v2H6C4.9,4,4,4.9,4,6v20c0,1.1,0.9,2,2,2h20c1.1,0,2-0.9,2-2V6C28,4.9,27.1,4,26,4z M26,26H6V12h20 V26z M26,10H6V6h4v2h2V6h8v2h2V6h4V10z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Webinars</h6></div><p class="dropdown-link_description__mtVj_">Live and on-demand</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://www.paddle.com/explore-paddle"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 16 16" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M8,2c3.3,0,6,2.7,6,6s-2.7,6-6,6s-6-2.7-6-6S4.7,2,8,2 M8,1C4.1,1,1,4.1,1,8s3.1,7,7,7s7-3.1,7-7S11.9,1,8,1z"></path><path d="M6,11.5c-0.1,0-0.2,0-0.3-0.1c-0.2-0.1-0.2-0.3-0.2-0.4V5c0-0.2,0.1-0.3,0.2-0.4c0.2-0.1,0.3-0.1,0.5,0l5.5,3 C12,7.7,12.1,8,11.9,8.2c0,0.1-0.1,0.2-0.2,0.2l-5.5,3C6.2,11.5,6.1,11.5,6,11.5z M6.5,5.8v4.3l4-2.2L6.5,5.8z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Explore Paddle</h6></div><p class="dropdown-link_description__mtVj_">Learn more about our products and services</p></a><a class="dropdown-link_dropdownLink__PKOtW" href="https://tax-agony.paddle.com"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 32 32" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M16,2A14,14,0,1,0,30,16,14,14,0,0,0,16,2ZM28,15H22A24.26,24.26,0,0,0,19.21,4.45,12,12,0,0,1,28,15ZM16,28a5,5,0,0,1-.67,0A21.85,21.85,0,0,1,12,17H20a21.85,21.85,0,0,1-3.3,11A5,5,0,0,1,16,28ZM12,15a21.85,21.85,0,0,1,3.3-11,6,6,0,0,1,1.34,0A21.85,21.85,0,0,1,20,15Zm.76-10.55A24.26,24.26,0,0,0,10,15h-6A12,12,0,0,1,12.79,4.45ZM4.05,17h6a24.26,24.26,0,0,0,2.75,10.55A12,12,0,0,1,4.05,17ZM19.21,27.55A24.26,24.26,0,0,0,22,17h6A12,12,0,0,1,19.21,27.55Z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Tax agony index</h6></div><p 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href="https://paddle.net/?__hstc=226137371.a35abaa41683695d1bd723d473a620eb.1688129860159.1691221521804.1691225699202.78&__hssc=226137371.1.1691225699202&__hsfp=2135408659" target="_blank"><svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 16 16" aria-hidden="true" class="dropdown-link_icon__cCQEw" xmlns="http://www.w3.org/2000/svg"><path d="M8,1C4.1,1,1,4.1,1,8s3.1,7,7,7s7-3.1,7-7S11.9,1,8,1z M8,14c-3.3,0-6-2.7-6-6s2.7-6,6-6s6,2.7,6,6S11.3,14,8,14z"></path><circle cx="8" cy="11.8" r=".8"></circle><path d="M8.5,4H7.8C6.5,4,5.5,5,5.5,6.2c0,0,0,0,0,0v0.2h1V6.2C6.5,5.6,7.1,5,7.8,5h0.8c0.7,0,1.2,0.6,1.2,1.2S9.2,7.5,8.5,7.5h-1 v2.2h1V8.5c1.2,0,2.2-1,2.2-2.2S9.7,4,8.5,4z"></path></svg><div class="dropdown-link_title__R3_MG"><h6>Request a refund</h6></div></a></div></div><div class="header-item_headerItem_menu_side__xlIo2"><div class="header-item_sideGroup__tHGAm"><a href="https://www.paddle.com/blog/what-is-merchant-of-record" 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/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-prod-metrics-contained-s.fbd3d511.png&w=384&q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ficon-prod-metrics-contained-s.fbd3d511.png&w=384&q=75"/>ProfitWell Metrics</a></li></ul></li></ul><a href="https://www.paddle.com/get-started" class="button_button__se8uC button_button--primary__a__65" data-component-name="Button" data-component-variant-name="Button - Primary" role="button"><span>Get started <svg focusable="false" preserveAspectRatio="xMidYMid meet" fill="currentColor" width="16" height="16" viewBox="0 0 16 16" aria-hidden="true" xmlns="http://www.w3.org/2000/svg"><path d="M11 8L6 13 5.3 12.3 9.6 8 5.3 3.7 6 3z"></path></svg></span></a></div><div class="overlay-nav_on__auth__NTCHa"><a class="button_button__se8uC button_button--primary__a__65" data-component-name="Button" data-component-variant-name="Button - Primary" role="button" href="https://www.paddle.com/get-started"><span>Get started</span></a><span>Login</span><a class="nav-link_headerLink__tUIxs nav-link_navLink__qhh5e" target="_blank" type="header" href="https://vendors.paddle.com"><span class="nav-link_headerLabel__RmZ2j">Paddle Billing</span></a><a class="nav-link_headerLink__tUIxs nav-link_navLink__qhh5e" target="_blank" type="header" href="https://www2.profitwell.com/app/dashboard"><span class="nav-link_headerLabel__RmZ2j">ProfitWell Metrics</span></a></div></nav><button class="hamburger hamburger--collapse hamburger_header__e6Fez" type="button" title="Toggle navigation"><span class="hamburger-box"><span class="hamburger-inner"></span></span></button></div></header><style></style><div class="block_block__4rO1G block_block--bottom-m__I9qjp block_block--top-xl__e1sHr" data-theme=""><div class="hero_hero__fX6TY "><img alt="" loading="lazy" width="1440" height="720" decoding="async" data-nimg="1" class="hero_hero__background___PJju" style="color:transparent" srcSet="https://paddle.cdn.prismic.io/paddle/b851557d-78ab-4771-8af5-0de826b0d372_bg-paddle-main.svg?fit=max&w=1920 1x, https://paddle.cdn.prismic.io/paddle/b851557d-78ab-4771-8af5-0de826b0d372_bg-paddle-main.svg?fit=max&w=3840 2x" src="https://paddle.cdn.prismic.io/paddle/b851557d-78ab-4771-8af5-0de826b0d372_bg-paddle-main.svg?fit=max&w=3840"/><div class="hero_hero__content__nUAYp"><div class="heading_heading__3G5S6 hero_hero__heading__rRAaM t-heading t-heading--xxl t-heading--gradient"><h1>Procurement information</h1></div><div class="hero_hero__actions__20_Fc"></div></div></div></div><div class="block_block__4rO1G block_block--bottom-xl__88_cO block_block--top-m__Nzv9D" data-theme=""><div class="basic-content_basicContent__lB3_r basic-content_left__NRyxL"><p>Paddle operates as a reseller and merchant of record. Paddle has a non-exclusive licence to resell software to buyers on behalf of software suppliers. Paddle is, therefore, the principal in the sales transaction between Paddle and the software buyer, and provides customer support for all order-related queries.</p><p>However, while buyers are acquiring the product from Paddle, the software developer remains present in the arrangement acting as the product’s licensor. In practice what this means is, in the same way that if you were to buy a computer through a retailer; purchase related queries would be directed to the retailer, but many queries that relate to the use of the product would be directed to the manufacturer.</p><p>We are happy to provide information regarding your transaction, but questions which relate to the product itself may be directed to the licensor of the software.</p></div></div><div class="block_block__4rO1G block_block--bottom-0__LBOBo block_block--top-0__A6mFX" data-theme=""><hr/></div><div class="block_block__4rO1G block_block--bottom-xl__88_cO block_block--top-xl__e1sHr" data-theme=""><div class="basic-content_basicContent__lB3_r basic-content_left__NRyxL"><h3>Terms and Conditions</h3><p>Our terms and conditions for buyers of the product <a target="_blank" href="https://www.paddle.com/legal/checkout-buyer-terms" rel="noreferrer">via the checkout can be found here</a>, for an <a target="_blank" href="https://www.paddle.com/legal/invoiced-consumer-terms" rel="noreferrer">invoicing transaction for consumers here</a> and for an <a target="_blank" href="https://www.paddle.com/legal/invoiced-business-terms" rel="noreferrer">invoicing transaction for businesses here</a>. Any new buyer will need to accept the respective terms and conditions for their purchase.</p><p></p><h3>Data Privacy and Security</h3><p>Our commitment to data privacy and security is embedded in every part of our business. We take the security of our platform and our customers' data seriously. You can use <a target="_blank" href="https://security.paddle.com/" rel="noreferrer">our security portal</a> to learn about our security posture and request full access to our security documentation.</p><p></p><h3>Vendor Information Form</h3><p>All information about our corporation can be found in <a target="_blank" href="/about/vendor-information">our Vendor Information Form</a>.</p><p></p><h3>Signed Bank Letters</h3><p>Below you can find Signed Bank Letters for each bank depending on currency USD/ GBP/ EUR.<br/>Please note that these bank letters are valid for suppliers who are <em><strong>not using our Virtual Bank Accounts feature</strong></em>. Please get in touch for bank letters if you are using the Virtual Bank Accounts feature.</p><ul><li class="t-fancy-li"><a target="_blank" href="https://assets.paddle.com/assets/pdf/JPM%20Verification%20-%20ROW%20GBP%20Paddle.com_Market_Limited%207798_01_25.pdf" rel="noreferrer">Bank Letter - Paddle Market Limited GBP</a></li><li class="t-fancy-li"><a target="_blank" href="https://assets.paddle.com/assets/pdf/JPM%20Verification%20-%20ROW%20EUR%20Paddle.com_Market_Limited%207803_01_25.pdf" rel="noreferrer">Bank Letter - Paddle Market Limited EUR</a></li><li class="t-fancy-li"><a target="_blank" href="https://assets.paddle.com/assets/pdf/JPM%20Verification%20-%20ROW%20USD%20Paddle.com_Market_Limited%207793_01_25.pdf" rel="noreferrer">Bank Letter - Paddle Market Limited USD</a></li><li class="t-fancy-li"><a target="_blank" href="https://assets.paddle.com/assets/pdf/JPM%20Verification%20-%20USA%20USD%20Paddle.com_Inc%209155_01_25.pdf" rel="noreferrer">Bank Letter - Paddle Inc USD</a></li></ul><p></p><h3>W9</h3><p>Please request our W9 form by reaching out to our Customer Support team via <a target="_blank" href="mailto:sellers@paddle.com" rel="noreferrer">sellers@paddle.com</a>. Given the comprehensive nature of the information provided, we refrain from signing individual or customized form inquiries.</p></div></div><div class="block_block__4rO1G block_block--bottom-xl__88_cO block_block--top-0__A6mFX" data-theme=""><div class="qa-block_qa-block__2_EZP"><div class="qa-block_qa-block__inner__Ax4ab"><h2>FAQs</h2><div class="qa-block_qa-block__list__VydMA"><div class="qa-article_qa-article__keJkb" id=""><a class="qa-article_qa-article__heading__Ltopy">I require more information regarding the transaction, where can I get help?</a><svg width="17" height="20" fill="none" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 17 28" class="qa-article_qa-article__caret__Noxtj"><path d="M2 2L13.2929 13.2929C13.6834 13.6834 13.6834 14.3166 13.2929 14.7071L2 26" stroke="#fcfcfc" stroke-width="5.33333"></path></svg><div class="qa-article_qa-article__body__I8yZA qa-article_is-hidden__JIOR8"><p>Please reach out to our Order Support team via <a target="_blank" href="mailto:help@paddle.com" rel="noreferrer">help@paddle.com</a>. Bear in mind that we are happy to provide information regarding your transaction, but questions which relate to the product itself may be directed to the licensor of the software.</p></div></div><div class="qa-article_qa-article__keJkb" id=""><a class="qa-article_qa-article__heading__Ltopy">I need to confirm the bank details via the phone, how can I arrange that?</a><svg width="17" height="20" fill="none" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 17 28" class="qa-article_qa-article__caret__Noxtj"><path d="M2 2L13.2929 13.2929C13.6834 13.6834 13.6834 14.3166 13.2929 14.7071L2 26" stroke="#fcfcfc" stroke-width="5.33333"></path></svg><div class="qa-article_qa-article__body__I8yZA qa-article_is-hidden__JIOR8"><p>Please reach out to <a target="_blank" href="mailto:help@paddle.net" rel="noreferrer">help@paddle.com</a> to make arrangements with our Order Support team.</p></div></div><div class="qa-article_qa-article__keJkb" id=""><a class="qa-article_qa-article__heading__Ltopy">I’m tax exempt, where do I send my exemption certificate?</a><svg width="17" height="20" fill="none" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 17 28" class="qa-article_qa-article__caret__Noxtj"><path d="M2 2L13.2929 13.2929C13.6834 13.6834 13.6834 14.3166 13.2929 14.7071L2 26" stroke="#fcfcfc" stroke-width="5.33333"></path></svg><div class="qa-article_qa-article__body__I8yZA qa-article_is-hidden__JIOR8"><p>Please head to <a target="_blank" href="http://paddle.net/" rel="noreferrer">paddle.net</a> and request a tax exemption, in your request include the information about what you’re purchasing and have your tax exemption certificate ready.</p></div></div><div class="qa-article_qa-article__keJkb" id=""><a class="qa-article_qa-article__heading__Ltopy">I need a Certificate of Residence, where can I get it?</a><svg width="17" height="20" fill="none" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 17 28" class="qa-article_qa-article__caret__Noxtj"><path d="M2 2L13.2929 13.2929C13.6834 13.6834 13.6834 14.3166 13.2929 14.7071L2 26" stroke="#fcfcfc" stroke-width="5.33333"></path></svg><div class="qa-article_qa-article__body__I8yZA qa-article_is-hidden__JIOR8"><p>You can find all Certificates of Residences here:</p><p><em>Note: the CoR is valid for one year from the date on the certificate.</em></p><ul><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Albania%20COR%2001.18.24.pdf" rel="noreferrer">Albania</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Argentina%20COR%2001.18.24.pdf" rel="noreferrer">Argentina</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Armenia%20COR%2001.18.24.pdf" rel="noreferrer">Armenia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Australia%20COR%2001.18.24.pdf" rel="noreferrer">Australia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Austria%20COR%2018.01.24.pdf" rel="noreferrer">Austria</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Azerbaijan%20COR%2018.01.24.pdf" rel="noreferrer">Azerbaijan</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Bahamas%20COR%2018.01.24.pdf" rel="noreferrer">Bahamas</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Bahrain%20COR%2018.01.24.pdf" rel="noreferrer">Bahrain</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Bangladesh%20COR%2018.01.24.pdf" rel="noreferrer">Bangladesh</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Belarus%20COR%2018.01.24.pdf" rel="noreferrer">Belarus</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Belgium%20COR%2018.01.24.pdf" rel="noreferrer">Belgium</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Bosnia-Herzegovina%20COR%2018.01.24.pdf" rel="noreferrer">Bosnia-Herzegovina</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Brazil%20COR%2018.01.24.pdf" rel="noreferrer">Brazil</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Bulgaria%20COR%2018.01.24.pdf" rel="noreferrer">Bulgaria</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Cameroon%20COR%2018.01.24.pdf" rel="noreferrer">Cameroon</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Canada%20COR%2018.01.24.pdf" rel="noreferrer">Canada</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Chile%20COR%2018.01.24.pdf" rel="noreferrer">Chile</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Colombia%20COR%2018.01.24.pdf" rel="noreferrer">Colombia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Cyprus%20COR%2018.01.24.pdf" rel="noreferrer">Cyprus</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Czech%20Republic%20COR%2018.01.24.pdf" rel="noreferrer">Czech Republic</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Denmark%20COR%2018.01.24.pdf" rel="noreferrer">Denmark</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Estonia%20COR%2018.01.24.pdf" rel="noreferrer">Estonia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Finland%20COR%2018.01.24.pdf" rel="noreferrer">Finland</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/France%20COR%2018.01.24.pdf" rel="noreferrer">France</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Georgia%20COR%2018.01.24.pdf" rel="noreferrer">Georgia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Germany%20COR%2018.01.24.pdf" rel="noreferrer">Germany</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Ghana%20COR%2018.01.24.pdf" rel="noreferrer">Ghana</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Greece%20CoR%2018.01.24.pdf" rel="noreferrer">Greece</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Hungary%20COR%2018.01.24.pdf" rel="noreferrer">Hungary</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Iceland%20COR%2018.01.24.pdf" rel="noreferrer">Iceland</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/India%20COR%2018.01.24.pdf" rel="noreferrer">India</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Indonesia%20COR%2018.01.24.pdf" rel="noreferrer">Indonesia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Indonesia%20COR%2029.05.24.pdf" rel="noreferrer">Indonesia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Ireland%20COR%2018.01.24.pdf" rel="noreferrer">Ireland</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Isle%20of%20Man%20COR%2018.01.24.pdf" rel="noreferrer">Isle of Man</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Israel%20COR%2018.01.24.pdf" rel="noreferrer">Israel</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Italy%20COR%2018.01.24.pdf" rel="noreferrer">Italy</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Japan%20COR%2018.01.24.pdf" rel="noreferrer">Japan</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Kazakhstan%20COR%2018.01.24.pdf" rel="noreferrer">Kazakhstan</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Kenya%20COR%2001.18.24.pdf" rel="noreferrer">Kenya</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Krygyzstan%20COR%2001.18.24.pdf" rel="noreferrer">Krygyzstan</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Kuwait%20COR%2001.18.24.pdf" rel="noreferrer">Kuwait</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Latvia%20COR%2001.18.24.pdf" rel="noreferrer">Latvia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Liechstenstein%20COR%2001.18.24.pdf" rel="noreferrer">Liechstenstein</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Lithuania%20COR%2001.18.24.pdf" rel="noreferrer">Lithuania</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Luxembourg%20COR%2001.18.24.pdf" rel="noreferrer">Luxembourg</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Macedonia%20COR%2001.18.24.pdf" rel="noreferrer">Macedonia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Malaysia%20COR%2001.18.24.pdf" rel="noreferrer">Malaysia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Malta%20COR%2001.18.24.pdf" rel="noreferrer">Malta</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Moldova%20COR%2001.18.24.pdf" rel="noreferrer">Moldova</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Monaco%20COR%2018.01.24.pdf" rel="noreferrer">Monaco</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Mongolia%20COR%2001.18.24.pdf" rel="noreferrer">Mongolia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Netherlands%20COR%2001.18.24.pdf" rel="noreferrer">Netherlands</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/New%20Zealand%20COR%2001.18.24.pdf" rel="noreferrer">New Zealand</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Nigeria%20COR%2001.18.24.pdf" rel="noreferrer">Nigeria</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Norway%20COR%2001.18.24.pdf" rel="noreferrer">Norway</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Oman%20COR%2018.01.24.pdf" rel="noreferrer">Oman</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Philippines%20COR%2018.01.24.pdf" rel="noreferrer">Philippines</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Poland%20COR%2001.18.24.pdf" rel="noreferrer">Poland</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Portugal%20CoR%2018.01.24.pdf" rel="noreferrer">Portugal</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Romania%20CoR%2018.01.24.pdf" rel="noreferrer">Romania</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Russia%20COR%2018.01.24.pdf" rel="noreferrer">Russia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Saudi%20Arabia%20COR%2018.01.24.pdf" rel="noreferrer">Saudi Arabia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Serbia%20CoR%2018.01.24.pdf" rel="noreferrer">Serbia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Singapore%20COR%2018.01.24.pdf" rel="noreferrer">Singapore</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Slovak%20COR%2001.18.24.pdf" rel="noreferrer">Slovak</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Slovenia%20COR%2018.01.24.pdf" rel="noreferrer">Slovenia</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/South%20Africa%20COR%2018.01.24.pdf" rel="noreferrer">South Africa</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/South%20Korea%20COR%2018.01.24.pdf" rel="noreferrer">South Korea</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Spain%20COR%2001.18.24.pdf" rel="noreferrer">Spain</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Sweden%20COR%2018.01.24.pdf" rel="noreferrer">Sweden</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Switzerland%20COR%2018.01.24.pdf" rel="noreferrer">Switzerland</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Taiwan%20COR%2001.18.24.pdf" rel="noreferrer">Taiwan</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Tanzania%20CoR%2018.01.24.pdf" rel="noreferrer">Tanzania</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Thailand%20COR%2018.01.24.pdf" rel="noreferrer">Thailand</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Turkey%20COR%2018.01.24.pdf" rel="noreferrer">Turkey</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Uganda%20COR%2018.01.24.pdf" rel="noreferrer">Uganda</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Ukraine%20COR%2018.01.24.pdf" rel="noreferrer">Ukraine</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/United%20Arab%20Emirates%20COR%2018.01.24.pdf" rel="noreferrer">United Arab Emirates</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Uzbekistan%20COR%2018.01.24.pdf" rel="noreferrer">Uzbekistan</a></li><li class="t-fancy-li"><a target="_blank" href="http://assets.paddle.com/assets/pdf/Vietnam%20COR%2018.01.24.pdf" rel="noreferrer">Vietnam</a></li></ul></div></div><div class="qa-article_qa-article__keJkb" id=""><a class="qa-article_qa-article__heading__Ltopy">My company requires us to submit a purchase order prior to payment. 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