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Hypotheekacceptant
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Alles rondom de hypotheek moet dan goed geregeld zijn. Dat is het werk van de hypotheekacceptanten van ING. Frank Teeuwssen en Lindsey Philips zijn twee van hen.<br /><br />Lindsey, Frank en hun ca. 150 collega’s regelen hypotheekzaken feilloos voor de eindklant. In hun dagelijkse werk spreken ze de eindklant echter niet. Ze werken met onafhankelijke intermediairs en met ING-hypotheekadviseurs. Klanten kunnen voor een ING-hypotheek namelijk bij beide typen professionals terecht. <br /><br /><strong><em>"We onderscheiden ons met onze snelheid, meedenken met de klant en heldere voorwaarden en afspraken"<br /></em></strong><br />Lindsey zit in een team dat werkt voor de intermediairs. Zij kunnen kiezen uit meerdere geldverstrekkers om voor hun klanten een hypotheek af te sluiten. Franks team behandelt aanvragen van ING-hypotheekadviseurs. Lindsey: “De aanvragen zijn hetzelfde, alleen het commerciële belang is anders. Wij concurreren met andere hypotheekverstrekkers. ING is geen prijsvechter, dus andere factoren spelen mee in de keuze voor een geldverstrekker. Zoals dienstverlening en de snelheid waarmee we dossiers kunnen afronden. Maar ook meedenken met de intermediair voor de klant, en heldere voorwaarden en afspraken.” <br /><br /><strong>Kan de klant de gevraagde hypotheek nu en later betalen?<br /></strong><br />Ook hun eindklanten verschillen: voor Lindsey zijn dat vooral ondernemers, Frank doet de aanvragen van mensen in loondienst en zzp’ers. Frank: “We onderzoeken beiden of klanten de gevraagde hypotheek nu en later kunnen betalen, op basis van hun inkomen, eventuele andere lopende kredieten en het onderpand. Als alles in orde is, brengen we een offerte uit via de intermediair of de ING-hypotheekadviseur.” Lindsey: “Bij mijn klanten gaat het vaak om wat complexere structuren, vooral als ze meerdere bv’s hebben. Er komt meer analysewerk bij kijken, voor ik kan beoordelen wat ik verantwoord kan afgeven qua inkomen.” <br /><br /><strong>Van a tot z verantwoordelijk<br /></strong><br />De teams van hypotheekacceptanten zijn van a tot z verantwoordelijk voor de behandeling van alle aanvragen. Ze plannen het werk onderling en springen waar nodig in voor collega’s. Frank: “Elke dag begint met een stand-up, waarin we bespreken wat er gisteren goed is gegaan en wat beter kon. We nemen de planning van de dag en eventuele bijzonderheden door.” Lindsey: “’s Middags is er weer een stand-up, voor de tussenstand en om in te checken of iemand hulp nodig heeft. Later is er dan nog een meeting met een afgevaardigde uit elk team. Zo weten we precies waar we staan en dat het werk voor elkaar komt.” <br /><br /><strong>Spoedjes</strong><br /><br />Spoedaanvragen zijn niet te voorzien, maar komen wel tussendoor. Frank: “Mensen die een huis kopen zonder ontbindende voorwaarden bijvoorbeeld, die willen razendsnel een offerte. Sneller dan de vijf dagen die er normaal voor staan. Het is niet de dagelijkse praktijk en ook niet de bedoeling, maar we kúnnen het wel. Als het om de klant gaat, denken we altijd in oplossingen. Want een hypotheek is een van de belangrijkste beslissingen in een mensenleven.” <br /><br /><strong>Krenten in de pap<br /></strong><br />Dit soort werkzaamheden zijn wel de krenten in de pap, vinden ze allebei. Frank: “Ik kan genieten van de puzzel maken: als iets niet haalbaar lijkt, samen met collega’s en de adviseur bedenken hoe het wel kan.” “Ik hou ook van de complexere zaken,” zegt Lindsey. “Ik vind het heel leuk om daarin te duiken, de dingen uit te pluizen en erover te sparren met collega’s.” <br /><br />Die collega’s zien ze online of live. “De regel is dat we vier dagen per week thuis werken en één dag op kantoor,” zegt Frank. “Ik ga een dag extra naar kantoor. Ik vind het fijn om een duidelijke scheiding tussen thuis en werk te hebben.” Lindsey: “Ik ga ook vaak twee dagen per week naar kantoor. Het is gezellig met het team en handig om collega’s direct naast me te hebben.” <br /><br /><strong><em>"Het gaat om je output, we worden niet op een kwartiertje afgerekend"</em><br /></strong><br />De werk-privébalans is sowieso dik in orde, vinden beiden. Lindsey: “Ik heb twee keer in de week om 5 uur ’s middags een sportles. Op die dagen begin ik vroeger zodat ik iets eerder kan stoppen.” “ING is daarin inderdaad flexibel,” zegt Frank. “We worden niet op een kwartiertje afgerekend. Het gaat erom dat we goed bereikbaar zijn voor onze klanten, en om de output.”</p> </div> </div> </main> <footer> <div id="footer" class="section footer" data-section-id="6491" data-layout-item-id="1293"> <div class="footer__container"> <ul class="nav-footer link-list"> <li> <ul> <li><a href="/nl/search-jobs">Vacatures</a></li> <li><a href="/nl/about-ing">Over ING</a></li> </ul> </li> <li> <ul> <li><a href="/nl/working-at-ing">Werken bij ING</a></li> <li><a href="/nl/expertise-teams">Expertise & teams</a></li> </ul> </li> <li> <ul> <li><a href="/nl/early-careers">Early careers</a></li> <li><a href="/nl/diversity-inclusion-belonging">Diversiteit en inclusie</a></li> </ul> </li> <li> <ul> <li><a href="/nl/locations">Locaties</a></li> <li><a href="/nl/events">Evenementen</a></li> </ul> </li> </ul> <ul class="socials"> <li> <a class="btn btn-icon btn-icon--social btn-icon--social--linkedin" href="//www.linkedin.com/company/ing"> <span class="icon icon--linkedin"></span> <span class="sr-only"> LinkedIn </span> </a> </li> <li> <a class="btn btn-icon btn-icon--social btn-icon--social--twitter" href="//twitter.com/ing_news"> <span class="icon icon--twitter"></span> <span class="sr-only"> X </span> </a> </li> <li> <a class="btn btn-icon btn-icon--social btn-icon--social--youtube" href="//www.youtube.com/ing"> <span class="icon icon--youtube"></span> <span class="sr-only"> YouTube </span> </a> </li> </ul> </div> </div> <div id="footer-bottom" class="section footer-bottom" data-section-id="6504" data-layout-item-id="1293"> <div class="footer-bottom__container"> <ul class="nav-utils link-list"> <li>©2025 ING</li> <li> <a href="/nl/sitemap">Sitemap</a> </li> <li> <a href="/nl/privacy-statement">Privacyverklaring</a> </li> <li> <a href="/nl/cookie-statement">Cookieverklaring</a> </li> </ul> </div> </div> </footer> </div> <script src="//cdn.radancy.eu/bundles/jquery-client.js"></script> <script src="//cdn.radancy.eu/bundles/tb-corepack.js"></script> <script src="https://cdn.jsdelivr.net/gh/fancyapps/fancybox@3.5.7/dist/jquery.fancybox.min.js"></script> <script src="//cdn.radancy.eu/company/2618/gst_v1_0/js/accessible-slick/slick.min.js"></script> <script src="//cdn.radancy.eu/company/2618/js/1488-Primary-CMS-Theme.min.js"></script> <script src='//cdn.radancy.eu/js/client/recently-viewed-job-list.js'></script> <!-- test --> </body> </html>