Webex Workforce Optimization Software for Contact Centers

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<div class = "blade-header" > <h2>Powerful suite of workforce optimization (WFO) applications</h2> </div> <div class="blade-description" > <p>To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences.</p> </div> </div> </div> </div> <div class="row thirds "> <div class="col third"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/tile/clientLib-v2.min.css" type="text/css"> <div class="dm0 dmc-tl" data-config-metrics-group="Tile" data-config-metrics-title="Call recording, quality management" data-version="DM:components/tile/tile:V3.0.3"> <div class="med"> <div class="dm-img" src="/c/en/us/products/contact-center/webex-workforce-optimization/index/jcr:content/Grid/category_atl/layout-category-atl/blade/bladeContents/tile.img.png/1596096065741.png" title="Call recording and quality management" alt="Call recording and quality management" > <noscript class="dmimg-ns"><img src="/c/en/us/products/contact-center/webex-workforce-optimization/index/_jcr_content/Grid/category_atl/layout-category-atl/blade/bladeContents/tile.img.png/1596096065741.png" title="Call recording and quality management" alt="Call recording and quality management"></noscript> </div> </div> <div class="cnt"> <div class="rte-txt"> <h3> Call recording, quality management </h3> <p>Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions.</p> </div> </div> </div> </div> <div class="col third"> <div class="dm0 dmc-tl" data-config-metrics-group="Tile" data-config-metrics-title="Workforce Management (WFM)" data-version="DM:components/tile/tile:V3.0.3"> <div class="med"> <div class="dm-img" src="/c/en/us/products/contact-center/webex-workforce-optimization/index/jcr:content/Grid/category_atl/layout-category-atl/blade/bladeContents1/tile_copy.img.jpg/1596096295526.jpg" title="Workforce Management (WFM)" alt="Workforce Management (WFM)" > <noscript class="dmimg-ns"><img src="/c/en/us/products/contact-center/webex-workforce-optimization/index/_jcr_content/Grid/category_atl/layout-category-atl/blade/bladeContents1/tile_copy.img.jpg/1596096295526.jpg" title="Workforce Management (WFM)" alt="Workforce Management (WFM)"></noscript> </div> </div> <div class="cnt"> <div class="rte-txt"> <h3> Workforce Management (WFM) </h3> <p>Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback.</p> </div> </div> </div> </div> <div class="col third"> <div class="dm0 dmc-tl" data-config-metrics-group="Tile" data-config-metrics-title="Workforce Analytics" data-version="DM:components/tile/tile:V3.0.3"> <div class="med"> <div class="dm-img" src="/c/en/us/products/contact-center/webex-workforce-optimization/index/jcr:content/Grid/category_atl/layout-category-atl/blade/bladeContents2/tile_copy.img.png/1596096084129.png" title="Workforce Analytics" alt="Workforce Analytics" > <noscript class="dmimg-ns"><img src="/c/en/us/products/contact-center/webex-workforce-optimization/index/_jcr_content/Grid/category_atl/layout-category-atl/blade/bladeContents2/tile_copy.img.png/1596096084129.png" title="Workforce Analytics" alt="Workforce Analytics"></noscript> </div> </div> <div class="cnt"> <div class="rte-txt"> <h3> Workforce Analytics </h3> <p>Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue.</p> </div> </div> </div> </div> </div> <div class="row full"> <div class="col full"> <ul class="ctas"><li><div class="lightbox-link" data-lightbox-id="lightbox-workforce-demo"><a class="cta pri0 icon play" href="javascript:void(0);" role="button" data-config-metrics-item="Watch demo video (24:02)">Watch demo video (24:02)</a></div></li></ul> </div> </div> </div> </div> <div id='lightbox-workforce-demo' class='dmc-lb video' style='display:none'data-ltbox-type='video' role='dialog' aria-modal='true' aria-hidden='true' aria-labelledby='lb_title' aria-describedby='lb_desc' data-ltbox-title='' data-ltbox-description='' data-ltbox-content='6233468237001' data-ltbox-version = 'v2' data-config-metrics-group='Lightbox' data-config-metrics-title='' data-ltbox-style='normal' data-ltbox-component-id='videoblade-workforce-demo' data-ltbox-player-type-id = 'NJgI8K0ie' data-ltbox-account-id = '1384193102001' data-ltbox-interactivity = 'interactivityenable' data-ltbox-interactivity-override-id = '' > </div>  <div class="dm0 dmc-bld compact header-center description-center cta-center nopd-thm thmd-1 pal-2" data-config-metrics-group="Blade" data-config-metrics-title="Contact center integration"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> <div class="bld-text"> <div class = "blade-header" > <h2>Contact center integration</h2> </div> <div class="blade-description" > <p>Webex Workforce Optimization integrates directly with our cloud-based Webex Contact Center solutions, as well as our on-premises Cisco Contact Center portfolio to enhance and transform the supervisor experience and create a contact center of excellence.</p> </div> </div> </div> </div> <div class="row full "> <div class="col full"> </div> </div> <div class="row full"> <div class="col full"> <ul class="ctas"><li><a class="cta pri0" href="/c/en/us/products/contact-center/webex-contact-center/index.html" data-config-metrics-item="Webex Contact Center">Webex Contact Center</a></li><li><a class="cta sec0" href="/c/en/us/products/contact-center/index.html" data-config-metrics-item="Cisco Contact Center portfolio">Cisco Contact Center portfolio</a></li></ul> </div> </div> </div> </div>  <div class="dm0 dmc-bld compact header-left description-center cta-center " data-stickynav-title="Resources" data-deeplink-name="resources" id="resources" data-config-metrics-group="Blade" data-config-metrics-title="Resources"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> <div 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