How to keep your mobile number – Help and Support

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data-analytics-asset-type="web-content"> <link rel='stylesheet' href='//static-www.o2.co.uk/core/modules/system/css/components/hidden.module.css?v=2.4'/><link rel='stylesheet' href='//static-www.o2.co.uk/themes/o2_theme/css/global-nav.min.css?v=4.36'/><link rel='stylesheet' href='//static-www.o2.co.uk/themes/o2_theme/css/slick.css?v=4.4'/><link rel='stylesheet' href='https://assets.sitescdn.net/answers-search-bar/v1.3/answers.css'/><link rel='stylesheet' href='//static-www.o2.co.uk/sites/default/files/fonticon/o2-icon-font/style.css?1632757525'/><script src='https://assets.sitescdn.net/answers-search-bar/v1.3/answerstemplates.compiled.min.js'></script><script src='https://assets.sitescdn.net/answers-search-bar/v1.3/answers.min.js'></script><script src='//static-www.o2.co.uk/themes/o2_theme/js/global-nav-webpack.js?v=16.1'></script><script src='//static-www.o2.co.uk/themes/o2_theme/js/lazyload.js'></script><script 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</ul>  <ul class="signUpLinks" data-qa-signUpLinks> <li id="header-tool-signin"> <div class="hideWhenSignedOut welcome hide"> Hi  <span class="username"></span>  </div> <div class="hideWhenSignedIn hide"> <a class="signInLink" data-qa-signInLink href="https://accounts.o2.co.uk/signin" title="Sign In" manual_cm_re="header-_-Sign In-_-na">Sign in</a> </div> <div class="hideWhenSignedOut hide"> <span>|</span> <a class="signOutLink" data-qa-signOutLink href="https://identity.o2.co.uk/logout" title="Sign out of your account" manual_cm_re="header-_-Sign out-_-na">Sign out</a>  </div> <div class="hideWhenSignedIn hide"> or <a class="registerLink" href="https://accounts.o2.co.uk/register" title="register" manual_cm_re="header-_-Register-_-na">Register</a> </div> </li> </ul> </div> </div> <nav class='globalNav' data-qa-globalNav-bar role="navigation"> <div class="tier1"> <div class="navContainer"> <div class="brandLogo"> <a data-qa-brandLogo href="https://www.o2.co.uk" manual_cm_re="header-_-Telefonica-_-na"> <?xml version="1.0" encoding="UTF-8" standalone="no"?> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="34px" height="35px" viewBox="0 0 34 35" version="1.1">  <title>O2 Logo</title> <desc>Created with Sketch.</desc> <defs> <polygon id="path-1" points="0 28.5963489 0 0.0563479784 26.7030678 0.0563479784 26.7030678 28.5963489 3.5407696e-15 28.5963489"/> </defs> <g id="Page-1" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <g id="Artboard"> <g id="o2-logo"> <g id="Group-3" transform="translate(0.000000, 0.100063)"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"/> </mask> <g id="Clip-2"/> <path d="M5.145108,14.3262702 C5.145108,9.14206862 8.18067295,4.11812414 13.3773169,4.11812414 C18.5223346,4.11812414 21.5578996,9.14206862 21.5578996,14.3262702 C21.5578996,19.1898012 19.0369417,24.5344163 13.3773169,24.5344163 C7.66621634,24.5344163 5.145108,19.1898012 5.145108,14.3262702 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class="accordionToggle"> <img src="//static-www.o2.co.uk/themes/o2_theme/img/global/arrowbig.png" alt="O2" /> </span> </div> <div class="globalNavlinksWrapper"> <ul class="linksDesktop" data-qa-globalnavlinks> <li name="Shop"> <a manual_cm_re="meganav_Shop-_-na-_-na" data-parent="tier1-shop" data-parent-url="/shop" target="_self" href="https://www.o2.co.uk/shop">Shop</a> </li> <li class="hideMobile" name="Why-O2"> <a manual_cm_re="meganav_Why O2-_-na-_-na" data-parent="tier1-why-o2" data-parent-url="/why-o2" target="_self" href="https://www.o2.co.uk/why-o2">Why O2</a> </li> <li name="Help"> <a manual_cm_re="meganav_Help-_-na-_-na" data-parent="tier1-help" data-parent-url="/help" target="_self" href="https://www.o2.co.uk/help">Help</a> </li> </ul> <ul class=" otherLinks" data-qa-globalnav-otherlinks> <li class="myO2Link" data-qa-myO2Link> <a manual_cm_re="meganav_My O2-_-na-_-na" href="https://mymobile.o2.co.uk/" id="myO2Linkclick"> <span class="colorSpan">My O2</span>  </a> </li> <li class="searchLink open-overlay" tabindex="0" data-qa-searchLink role="link"> <span class="ico o2-ico-search global-nav-white"></span> <span class="hideMobile search-text">Search</span> </li> <li class="basketLink hideMobile" data-qa-basketLink> <a class="basketUrl" href="https://www.o2.co.uk/shop/basket"> <span class="svgHide"><?xml version="1.0" encoding="UTF-8" standalone="no"?> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 24 20" version="1.1">  <title>Your Basket</title> <desc>Created with Sketch.</desc> <defs/> <g id="Symbols" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <g id="desktop-tier-1-v1" transform="translate(-967.000000, -48.000000)" stroke="#FFFFFF" stroke-width="1.2"> <g id="Group-2" transform="translate(882.000000, 49.000000)"> <g id="icons"> <path d="M100.94933,7.29932475 L98.3505135,0.646655413 C98.1987114,0.278223254 97.8542023,0 97.4487906,0 L96.2125576,0 C95.783512,0.000949567419 95.4117331,0.276324119 95.2572039,0.666596328 L92.5583981,7.29932475 L106.617822,7.29932475 C107.201397,7.29932475 107.674074,7.79309981 107.674074,8.40177253 C107.674074,8.58503904 107.631351,8.75691074 107.556814,8.90884153 L104.440779,16.577548 C103.970829,17.4283604 103.090922,18 102.082847,18 L91.5848646,18 C90.5904242,18 89.7177891,17.4407048 89.2423848,16.606035 L86.1190783,8.9126398 C86.0427228,8.75975944 86,8.58693817 86,8.40177253 C86,7.79309981 86.4717683,7.29932475 87.0544341,7.29932475 L90.1741045,7.29932475" id="basket"/> </g> </g> </g> </g> </svg> </span> </a> </li> </ul> </div> </div> </div> <div class="tier2" data-qa-tier2> <div class="navContainer"> <div class="linksMobile"> <ul class="accordionMobile"> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Shop-_-na-_-na">Shop</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/shop" manual_cm_re="meganav_Browse Shop-_-na-_-na">Browse Shop</a></li>  <li class="indented"> Phones </li>  <li> <a href="https://www.o2.co.uk/shop/phones" manual_cm_re="meganav_Shop-_-Phones-_-Phones" target="_self">Phones</a> </li>  <li> <a href="https://accounts.o2.co.uk/" manual_cm_re="meganav_Shop-_-Phones-_-Upgrades" target="_self">Upgrades</a> </li>  <li> <a href="https://www.o2.co.uk/iphone" manual_cm_re="meganav_Shop-_-Phones-_-Apple iPhone" target="_self">Apple iPhone</a> </li>  <li> <a href="https://www.o2.co.uk/shop/apple/iphone-16" manual_cm_re="meganav_Shop-_-Phones-_-iPhone 16" target="">iPhone 16</a> </li>  <li> <a href="https://www.o2.co.uk/android" manual_cm_re="meganav_Shop-_-Phones-_-Android phones" target="_self">Android phones</a> </li>  <li> <a href="https://www.o2.co.uk/shop/like-new" manual_cm_re="meganav_Shop-_-Phones-_-Refurbished phones" target="">Refurbished phones</a> </li>  <li class="indented"> Tablets, laptops & dongles </li>  <li> <a href="https://www.o2.co.uk/shop/tablets" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Tablets" target="_self">Tablets</a> </li>  <li> <a href="https://www.o2.co.uk/ipad" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Apple iPad" target="_self">Apple iPad</a> </li>  <li> <a href="https://www.o2.co.uk/android-tablets" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Android tablets" target="_self">Android tablets</a> </li>  <li> <a href="https://www.o2.co.uk/laptops" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Laptops" target="_self">Laptops</a> </li>  <li> <a href="https://www.o2.co.uk/shop/mobile-broadband" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Dongles and mobile wifi" target="_self">Dongles and mobile wifi</a> </li>  <li class="indented"> Sims and Tariffs </li>  <li> <a href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay Monthly SIMs" target="_self">Pay Monthly SIMs</a> </li>  <li> <a href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?simtype=bigbundles" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay As You Go SIMs" target="_self">Pay As You Go SIMs</a> </li>  <li> <a href="https://www.o2.co.uk/shop/all-tariffs" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Tariffs" target="_self">Tariffs</a> </li>  <li> <a href="https://www.o2.co.uk/international" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-International" target="_self">International</a> </li>  <li> <a href="https://www.o2.co.uk/topup" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Top-up" target="_self">Top-up</a> </li>  <li> <a href="https://www.o2.co.uk/essential-plan" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Essential Plan" target="">Essential Plan</a> </li>  <li class="indented"> Accessories and more </li>  <li> <a href="https://www.o2.co.uk/shop/accessories" manual_cm_re="meganav_Shop-_-Accessories and more-_-Tech and accessories" target="_self">Tech and accessories</a> </li>  <li> <a href="https://www.o2.co.uk/apple-watch" manual_cm_re="meganav_Shop-_-Accessories and more-_-Apple Watch" target="_self">Apple Watch</a> </li>  <li> <a href="https://www.o2.co.uk/smartwatches" manual_cm_re="meganav_Shop-_-Accessories and more-_-Smartwatches" target="_self">Smartwatches</a> </li>  <li> <a href="https://www.o2.co.uk/airpods" manual_cm_re="meganav_Shop-_-Accessories and more-_-AirPods" target="">AirPods</a> </li>  <li> <a href="https://www.o2.co.uk/shop/coming-soon" manual_cm_re="meganav_Shop-_-Accessories and more-_-Coming soon" target="_self">Coming soon</a> </li>  <li> <a href="https://www.o2.co.uk/shop/great-deals" manual_cm_re="meganav_Shop-_-Accessories and more-_-Great deals " target="">Great deals </a> </li>  <li> <a href="https://www.o2.co.uk/black-friday-cyber-monday" manual_cm_re="meganav_Shop-_-Accessories and more-_-Black Friday deals" target="">Black Friday deals</a> </li> </ul> </li> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Why O2-_-na-_-na">Why O2</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/why-o2" manual_cm_re="meganav_Browse Why O2-_-na-_-na">Browse Why O2</a></li>  <li class="indented"> Flexibility </li>  <li> <a href="https://www.o2.co.uk/o2-switch-up" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Switch Up" target="">O2 Switch Up</a> </li>  <li> <a href="https://www.o2.co.uk/custom-plans" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 custom plans" target="_self">O2 custom plans</a> </li>  <li> <a href="https://www.o2.co.uk/multisave" manual_cm_re="meganav_Why O2-_-Flexibility-_-Multisave" target="">Multisave</a> </li>  <li> <a href="https://www.o2recycle.co.uk/" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Recycle" target="_self">O2 Recycle</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" manual_cm_re="meganav_Why O2-_-Flexibility-_-Click and collect" target="_self">Click and collect</a> </li>  <li class="indented"> Perks </li>  <li> <a href="https://www.o2.co.uk/extras" manual_cm_re="meganav_Why O2-_-Perks-_-O2 Extras" target="">O2 Extras</a> </li>  <li> <a href="https://www.o2.co.uk/virgin-media-o2" manual_cm_re="meganav_Why O2-_-Perks-_-Volt" target="_self">Volt</a> </li>  <li> <a href="https://priority.o2.co.uk/" manual_cm_re="meganav_Why O2-_-Perks-_-Priority tickets and offers" target="_self">Priority tickets and offers</a> </li>  <li> <a href="https://www.o2.co.uk/sponsorship/our-venues" manual_cm_re="meganav_Why O2-_-Perks-_-Perks at O2 venues" target="_self">Perks at O2 venues</a> </li>  <li> <a href="https://payandgorewards.o2.co.uk/web/o2" manual_cm_re="meganav_Why O2-_-Perks-_-Pay As You Go Rewards" target="_self">Pay As You Go Rewards</a> </li>  <li class="indented"> Services </li>  <li> <a href="https://www.o2.co.uk/myo2" manual_cm_re="meganav_Why O2-_-Services-_-Manage your account" target="_self">Manage your account</a> </li>  <li> <a href="https://www.o2.co.uk/help/online-safety" manual_cm_re="meganav_Why O2-_-Services-_-Keeping kids safe online" target="_self">Keeping kids safe online</a> </li>  <li> <a href="https://www.o2.co.uk/inspiration" manual_cm_re="meganav_Why O2-_-Services-_-Ideas and Inspiration" target="_self">Ideas and Inspiration</a> </li>  <li class="indented"> Connected </li>  <li> <a href="https://www.o2.co.uk/coveragechecker" manual_cm_re="meganav_Why O2-_-Connected-_-Coverage checker" target="_self">Coverage checker</a> </li>  <li> <a href="https://www.o2.co.uk/connectivity/network-coverage" manual_cm_re="meganav_Why O2-_-Connected-_-Network coverage" target="">Network coverage</a> </li>  <li> <a href="https://www.o2.co.uk/5g" manual_cm_re="meganav_Why O2-_-Connected-_-5G network" target="_self">5G network</a> </li>  <li> <a href="https://www.o2.co.uk/connectivity/free-wifi" manual_cm_re="meganav_Why O2-_-Connected-_-O2 WiFi" target="_self">O2 WiFi</a> </li>  <li> <a href="https://www.o2.co.uk/international/using-your-phone-abroad" manual_cm_re="meganav_Why O2-_-Connected-_-Using your phone abroad" target="_self">Using your phone abroad</a> </li> </ul> </li> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Help-_-na-_-na">Help</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/help" manual_cm_re="meganav_Browse Help-_-na-_-na">Browse Help</a></li>  <li class="indented"> Top queries </li>  <li> <a href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order" manual_cm_re="meganav_Help-_-Top queries-_-Track my order" target="_self">Track my order</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim" manual_cm_re="meganav_Help-_-Top queries-_-Sim card" target="_self">Sim card</a> </li>  <li> <a href="https://www.o2.co.uk/help/pay-as-you-go/topping-up" manual_cm_re="meganav_Help-_-Top queries-_-Top-up" target="_self">Top-up</a> </li>  <li> <a href="https://www.o2.co.uk/help/digital-services/personal-hotspot" manual_cm_re="meganav_Help-_-Top queries-_-Personal Hotspot" target="_self">Personal Hotspot</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" manual_cm_re="meganav_Help-_-Top queries-_-Collection and delivery" target="_self">Collection and delivery</a> </li>  <li class="indented"> Device help </li>  <li> <a href="https://www.o2.co.uk/help/phones-sims-and-devices" manual_cm_re="meganav_Help-_-Device help-_-How to use your device" target="_self">How to use your device</a> </li>  <li> <a href="https://diagnostics.o2.co.uk/fix-my-device" manual_cm_re="meganav_Help-_-Device help-_-Faulty device" target="_self">Faulty device</a> </li>  <li> <a href="https://www.o2.co.uk/help/digital-services/phone-health-check" manual_cm_re="meganav_Help-_-Device help-_-Device health check" target="_self">Device health check</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device" manual_cm_re="meganav_Help-_-Device help-_-Lost or stolen" target="_self">Lost or stolen</a> </li>  <li> <a href="https://community.o2.co.uk/" manual_cm_re="meganav_Help-_-Device help-_-Check O2 Community" target="_self">Check O2 Community</a> </li>  <li class="indented"> Managing your account </li>  <li> <a href="https://accounts.o2.co.uk" manual_cm_re="meganav_Help-_-Managing your account-_-My O2" target="_self">My O2</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill" manual_cm_re="meganav_Help-_-Managing your account-_-Your bill" target="_self">Your bill</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/how-to-pay" manual_cm_re="meganav_Help-_-Managing your account-_-Payments" target="_self">Payments</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" manual_cm_re="meganav_Help-_-Managing your account-_-Premium charges" target="_self">Premium charges</a> </li>  <li> <a href="https://www.o2.co.uk/abouto2/your-data-hub" manual_cm_re="meganav_Help-_-Managing your account-_-Your Data Hub" target="_self">Your Data Hub</a> </li>  <li class="indented"> Other ways to get help </li>  <li> <a href="https://www.o2.co.uk/help" manual_cm_re="meganav_Help-_-Other ways to get help-_-Help and support" target="_self">Help and support</a> </li>  <li> <a href="https://stores.o2.co.uk/" manual_cm_re="meganav_Help-_-Other ways to get help-_-Store locator" target="_self">Store locator</a> </li>  <li> <a href="https://status.o2.co.uk/" manual_cm_re="meganav_Help-_-Other ways to get help-_-Network status" target="_self">Network status</a> </li>  <li> <a href="https://www.o2.co.uk/contactus" manual_cm_re="meganav_Help-_-Other ways to get help-_-Contact us" target="_self">Contact us</a> </li> </ul> </li> </ul>  <div class="bottomLinks"> <ul> <li> <a manual_cm_re="meganav_Find a store-_-na-_-na" href="https://www.o2.co.uk/storelocator">Find a store</a> </li> <li> <a manual_cm_re="meganav_Business-_-na-_-na" href="https://www.o2.co.uk/business">Business</a> </li> </ul> </div>  </div> <div class="linksModuleWrapper linksWrapperConsumer"> <div class="linksWrapper linksWrapperConsumerWidth"> <ul name="Shop">  <li class='tier-menu-wrapper'> <span> Phones </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Phones" data-parent="Shop" data-parent-link="/shop" data-href="/shop/phones" href="https://www.o2.co.uk/shop/phones" target="_self">Phones</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Upgrades" data-parent="Shop" data-parent-link="/shop" data-href="https://accounts.o2.co.uk/" href="https://accounts.o2.co.uk/" target="_self">Upgrades</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Apple iPhone" data-parent="Shop" data-parent-link="/shop" data-href="/iphone" href="https://www.o2.co.uk/iphone" target="_self">Apple iPhone</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-iPhone 16" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/apple/iphone-16" href="https://www.o2.co.uk/shop/apple/iphone-16" target="">iPhone 16</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Android phones" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/android" href="https://www.o2.co.uk/android" target="_self">Android phones</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Refurbished phones" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/like-new" href="https://www.o2.co.uk/shop/like-new" target="">Refurbished phones</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Tablets, laptops & dongles </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Tablets" data-parent="Shop" data-parent-link="/shop" data-href="/shop/tablets" href="https://www.o2.co.uk/shop/tablets" target="_self">Tablets</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Apple iPad" data-parent="Shop" data-parent-link="/shop" data-href="/ipad" href="https://www.o2.co.uk/ipad" target="_self">Apple iPad</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Android tablets" data-parent="Shop" data-parent-link="/shop" data-href="/android-tablets" href="https://www.o2.co.uk/android-tablets" target="_self">Android tablets</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Laptops" data-parent="Shop" data-parent-link="/shop" data-href="/laptops" href="https://www.o2.co.uk/laptops" target="_self">Laptops</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Dongles and mobile wifi" data-parent="Shop" data-parent-link="/shop" data-href="/shop/mobile-broadband" href="https://www.o2.co.uk/shop/mobile-broadband" target="_self">Dongles and mobile wifi</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Sims and Tariffs </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay Monthly SIMs" data-parent="Shop" data-parent-link="/shop" data-href="/shop/sim-cards/sim-only-deals" href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals" target="_self">Pay Monthly SIMs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay As You Go SIMs" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?simtype=bigbundles" href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?simtype=bigbundles" target="_self">Pay As You Go SIMs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Tariffs" data-parent="Shop" data-parent-link="/shop" data-href="/shop/all-tariffs" href="https://www.o2.co.uk/shop/all-tariffs" target="_self">Tariffs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-International" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/international" href="https://www.o2.co.uk/international" target="_self">International</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Top-up" data-parent="Shop" data-parent-link="/shop" data-href="/topup" href="https://www.o2.co.uk/topup" target="_self">Top-up</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Essential Plan" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/essential-plan" href="https://www.o2.co.uk/essential-plan" target="">Essential Plan</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Accessories and more </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Tech and accessories" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/accessories" href="https://www.o2.co.uk/shop/accessories" target="_self">Tech and accessories</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Apple Watch" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/apple-watch" href="https://www.o2.co.uk/apple-watch" target="_self">Apple Watch</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Smartwatches" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/smartwatches" href="https://www.o2.co.uk/smartwatches" target="_self">Smartwatches</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-AirPods" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/airpods" href="https://www.o2.co.uk/airpods" target="">AirPods</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Coming soon" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/coming-soon" href="https://www.o2.co.uk/shop/coming-soon" target="_self">Coming soon</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Great deals " data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/great-deals" href="https://www.o2.co.uk/shop/great-deals" target="">Great deals </a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Black Friday deals" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/black-friday-cyber-monday" href="https://www.o2.co.uk/black-friday-cyber-monday" target="">Black Friday deals</a> </li> </ul> </li> </ul> <ul name="Why-O2">  <li class='tier-menu-wrapper'> <span> Flexibility </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Switch Up" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/o2-switch-up" href="https://www.o2.co.uk/o2-switch-up" target="">O2 Switch Up</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 custom plans" data-parent="Why O2" data-parent-link="/why-o2" data-href="/custom-plans" href="https://www.o2.co.uk/custom-plans" target="_self">O2 custom plans</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-Multisave" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/multisave" href="https://www.o2.co.uk/multisave" target="">Multisave</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Recycle" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2recycle.co.uk/" href="https://www.o2recycle.co.uk/" target="_self">O2 Recycle</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-Click and collect" data-parent="Why O2" data-parent-link="/why-o2" data-href="/help/device-and-sim-support/collection-and-delivery" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" target="_self">Click and collect</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Perks </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-O2 Extras" data-parent="Why O2" data-parent-link="/why-o2" data-href="/extras" href="https://www.o2.co.uk/extras" target="">O2 Extras</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Volt" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/virgin-media-o2" href="https://www.o2.co.uk/virgin-media-o2" target="_self">Volt</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Priority tickets and offers" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://priority.o2.co.uk/" href="https://priority.o2.co.uk/" target="_self">Priority tickets and offers</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Perks at O2 venues" data-parent="Why O2" data-parent-link="/why-o2" data-href="/sponsorship/our-venues" href="https://www.o2.co.uk/sponsorship/our-venues" target="_self">Perks at O2 venues</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Pay As You Go Rewards" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://payandgorewards.o2.co.uk/web/o2" href="https://payandgorewards.o2.co.uk/web/o2" target="_self">Pay As You Go Rewards</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Services </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Manage your account" data-parent="Why O2" data-parent-link="/why-o2" data-href="/myo2" href="https://www.o2.co.uk/myo2" target="_self">Manage your account</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Keeping kids safe online" data-parent="Why O2" data-parent-link="/why-o2" data-href="/help/online-safety" href="https://www.o2.co.uk/help/online-safety" target="_self">Keeping kids safe online</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Ideas and Inspiration" data-parent="Why O2" data-parent-link="/why-o2" data-href="/inspiration" href="https://www.o2.co.uk/inspiration" target="_self">Ideas and Inspiration</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Connected </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Coverage checker" data-parent="Why O2" data-parent-link="/why-o2" data-href="/coveragechecker" href="https://www.o2.co.uk/coveragechecker" target="_self">Coverage checker</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Network coverage" data-parent="Why O2" data-parent-link="/why-o2" data-href="/connectivity/network-coverage" href="https://www.o2.co.uk/connectivity/network-coverage" target="">Network coverage</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-5G network" data-parent="Why O2" data-parent-link="/why-o2" data-href="/5g" href="https://www.o2.co.uk/5g" target="_self">5G network</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-O2 WiFi" data-parent="Why O2" data-parent-link="/why-o2" data-href="/connectivity/free-wifi" href="https://www.o2.co.uk/connectivity/free-wifi" target="_self">O2 WiFi</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Using your phone abroad" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/international/using-your-phone-abroad" href="https://www.o2.co.uk/international/using-your-phone-abroad" target="_self">Using your phone abroad</a> </li> </ul> </li> </ul> <ul name="Help">  <li class='tier-menu-wrapper'> <span> Top queries </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Track my order" data-parent="Help" data-parent-link="/help" data-href="/help/pay-monthly/how-to-track-your-order" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order" target="_self">Track my order</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Sim card" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/activating-your-sim" href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim" target="_self">Sim card</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Top-up" data-parent="Help" data-parent-link="/help" data-href="/help/pay-as-you-go/topping-up" href="https://www.o2.co.uk/help/pay-as-you-go/topping-up" target="_self">Top-up</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Personal Hotspot" data-parent="Help" data-parent-link="/help" data-href="/help/digital-services/personal-hotspot" href="https://www.o2.co.uk/help/digital-services/personal-hotspot" target="_self">Personal Hotspot</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Collection and delivery" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/collection-and-delivery" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" target="_self">Collection and delivery</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Device help </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-How to use your device" data-parent="Help" data-parent-link="/help" data-href="/help/phones-sims-and-devices" href="https://www.o2.co.uk/help/phones-sims-and-devices" target="_self">How to use your device</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Faulty device" data-parent="Help" data-parent-link="/help" data-href="https://diagnostics.o2.co.uk/fix-my-device" href="https://diagnostics.o2.co.uk/fix-my-device" target="_self">Faulty device</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Device health check" data-parent="Help" data-parent-link="/help" data-href="/help/digital-services/phone-health-check" href="https://www.o2.co.uk/help/digital-services/phone-health-check" target="_self">Device health check</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Lost or stolen" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/lost-or-stolen-device" href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device" target="_self">Lost or stolen</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Check O2 Community" data-parent="Help" data-parent-link="/help" data-href="https://community.o2.co.uk/" href="https://community.o2.co.uk/" target="_self">Check O2 Community</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Managing your account </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-My O2" data-parent="Help" data-parent-link="/help" data-href="https://accounts.o2.co.uk" href="https://accounts.o2.co.uk" target="_self">My O2</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Your bill" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/understanding-your-bill" href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill" target="_self">Your bill</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Payments" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/how-to-pay" href="https://www.o2.co.uk/help/account-and-billing/how-to-pay" target="_self">Payments</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Premium charges" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/premium-service-checker" href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" target="_self">Premium charges</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Your Data Hub" data-parent="Help" data-parent-link="/help" data-href="/abouto2/your-data-hub" href="https://www.o2.co.uk/abouto2/your-data-hub" target="_self">Your Data Hub</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Other ways to get help </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Help and support" data-parent="Help" data-parent-link="/help" data-href="/help" href="https://www.o2.co.uk/help" target="_self">Help and support</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Store locator" data-parent="Help" data-parent-link="/help" data-href="https://stores.o2.co.uk/" href="https://stores.o2.co.uk/" target="_self">Store locator</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Network status" data-parent="Help" data-parent-link="/help" data-href="https://status.o2.co.uk/" href="https://status.o2.co.uk/" target="_self">Network status</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Contact us" data-parent="Help" data-parent-link="/help" data-href="/contactus" href="https://www.o2.co.uk/contactus" target="_self">Contact us</a> </li> </ul> </li> </ul> </div>  <div class="modulesWrapper">  <div class="quickLinks" data-qa-quickLinks-module name="Shop"> <ul> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/apple" manual_cm_re="meganav_Shop-_-banner-_-Apple" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-apple-1100.png" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-apple-1100.png" alt="Apple" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/samsung" manual_cm_re="meganav_Shop-_-banner-_-Samsung" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-samsung-1100.png" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-samsung-1100.png" alt="Samsung" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/phones?brand=HONOR&cnd=new" manual_cm_re="meganav_Shop-_-banner-_-HONOR" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-110724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-110724.jpg" alt="HONOR" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/google" manual_cm_re="meganav_Shop-_-banner-_-Google" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-google-1100.png" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-google-1100.png" alt="Google" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.virginmedia.com/broadband?utm_source=o2&utm_medium=referral&utm_campaign=navigation%20link&utm_content=header%20link" manual_cm_re="meganav_Shop-_-banner-_-Virgin Media" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-VMlogo-110724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-VMlogo-110724.jpg" alt="Virgin Media" height="32" width="137" /> </picture> </span> </li> </ul> </div>   <div class="newNavModules" data-qa-newNavModules-module name="Why-O2"> <div component-name="navPromo"> <div class="module dark"> <a href="https://www.o2.co.uk/5g" manual_cm_re="meganav_Why O2-_-banner-_-5G">  <picture> <source srcset="https://origin-dapi.o2.co.uk/system/files/2024-09/5g-why-o2-thumbnail-dark-230724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="https://origin-dapi.o2.co.uk/system/files/2024-09/5g-why-o2-thumbnail-dark-230724.jpg" alt="5G" /> </picture> <div class="module-body"> <div class="info"> <div>Are you ready for 5G?</div> <p class="product-cta">Check coverage</p> </div> </div> </a> </div> </div> <div component-name="navPromo"> <div class="module dark"> <a href="https://www.o2.co.uk/why-o2" manual_cm_re="meganav_Why O2-_-banner-_-Why O2">  <picture> <source srcset="https://origin-dapi.o2.co.uk/system/files/2024-09/why-o2-thumbnail-dark-230724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="https://origin-dapi.o2.co.uk/system/files/2024-09/why-o2-thumbnail-dark-230724.jpg" alt="Why O2" /> </picture> <div class="module-body"> <div class="info"> <div>See all the reasons to choose O2</div> <p class="product-cta">Why join O2?</p> </div> </div> </a> </div> </div> </div>   <div class="marketingLink" data-qa-marketingLink-module name="Help"> <a href="https://community.o2.co.uk/" data-qa-marketingLink manual_cm_re="meganav_Help-_-banner-_-Why O2 Community">  <picture> <source srcset="https://origin-dapi.o2.co.uk/system/files/2024-09/global-nav-community-image-070519.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="https://origin-dapi.o2.co.uk/system/files/2024-09/global-nav-community-image-070519.jpg" alt="Why O2 Community" /> </picture> </a> </div>  </div>  </div> </div> </div> </nav>  <div class="otacPopupBgOverlay"></div> <div class="my-o-2-login-wrapper hide hide-my-o2"> <div class="my-o-2-login"> <input type="hidden" id="shopApiDataFallout" name="shop_api_data_fallout" value="" /> <input type="hidden" id="shopApiDataAcquisition" name="shop_api_data_acquisition" value="https://www.o2.co.uk/shop/ajax/checkoutReminder" /> <input type="hidden" id="shopApiDataUpgrade" name="shop_api_data_upgrade" value="https://www.o2.co.uk/upgrade/ajax/checkoutReminder" /> <div class="my-o-2-sign-in"> <div class="login"> <img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="ClosePopup" class="signinPopupClose"> <div class="my-o-2">My O2</div> <form id="accountsloginForm" name="loginForm" action="https://identity.o2.co.uk/auth/password_o2" method="post"> <div class="username"> <div class="sign-in-to-check-you">Sign in to review your account</div> <input type="text" id="accountsusername" name="username" placeholder="Email or user name" class="rectangle-3 usrName usrNamenPswd"></input> <input type="password" id="accountspassword" name="password" placeholder="Password" class="rectangle-3-1 userPassword usrNamenPswd"></input> </div> <input id="rememberMe" value="true" name="remember_me" type="checkbox" class="rectangle-5"></input> <input id="accountsfailureUrl" value="https://accounts.o2.co.uk/?checkproduct=true" name="failureUrl" type="hidden"></input> <input type="hidden" name="sendTo" id="myO2Mobile" value="https://accounts.o2.co.uk/?checkproduct=true"></input> <div class="remember-my-username">Remember my user name</div> <button type="submit" class="button mask" id="SignInButton" disabled>Sign in</button> </form> <div class="forgotton-your-usern"><a href="https://accounts.o2.co.uk/resetpassword/selectusername">Forgotten your username and password?</a></div> <div class="register"><a href="https://accounts.o2.co.uk/register">Register</a></div> <div class="myo2-id-container"> <div class="hr-lines"> or </div> <div class="myo2Container"> <h3>Use your Virgin Media O2 ID</h3> <p>If you've linked your Virgin Media and O2 details to create a new Virgin Media O2 ID, sign in with it here. <a href="https://www.virginmedia.com/support/help/linked-virgin-media-o2-id" class="">Find out more</a></p> <div class="align-center"> <a class="button" href="https://accounts.o2.co.uk/openid/vmo2">Sign in with a Virgin Media O2 ID</a> </div> </div> </div> </div>  <div class="mobile-login"> <img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="ClosePopup" class="signinPopupClose"> <div class="my-o-2">My O2</div> <form id="mobileNumberform" method="post"> <div class="username"> <div class="sign-in-to-check-you">Enter your mobile number below and we'll send you a code</div> <input type="text" id="accountsMobile" name="mobile_numbner" maxlength="13" placeholder="" class="rectangle-3 usrName usrNamenPswd"></input> <div class="mobilenum-error "></div> </div> <div class="loader1 loader hide"><img src="//static-www.o2.co.uk/themes/o2_theme/img/global/tariff/spinner-trans20.gif" alt="Loader"></div> <button type="submit" class="button mask" id="sendCode">Send code</button> <div class="signin-user"><a href="javascript:void(0);">Sign in with user name and password</a></div> </form> </div>  <div class="otac-login"> <img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="ClosePopup" class="signinPopupClose"> <form id="otacForm" method="post"> <div class="username"> <div class="sign-in-to-check-you otacLoginRow1">We've sent a code to mobile number <span id="submittedMobile"> </span></div> <div class="sign-in-to-check-you otacLoginRow2">If this isn't your mobile number <a href="javascript:void(0);" class="another-number">please try another number</a></div> <div class="sign-in-to-check-you label">Your six digit code</div> <input type="text" id="accountsOtac" name="otac" maxlength="6" placeholder="Enter Code" class="rectangle-3 usrName usrNamenPswd"></input> <div class="otac-error "></div> </div> <input type="hidden" id="verifyUrl" name="verify_url" value="drupal/ajax/custom/otac/verify"></input> <input type="hidden" id="credhandlerURL" name="credhandler_url" value="https://identity.o2.co.uk/redeemotac/phone"></input> <div class="loader2 loader hide"><img src="//static-www.o2.co.uk/themes/o2_theme/img/global/tariff/spinner-trans20.gif" alt="Loader"></div> <button type="submit" class="button mask" id="continueOtac">Continue</button> <div class="backToMobileLogin"><a class="another-number" href="javascript:void(0);">Cancel</a></div> <div class="sign-in-to-check-you">If you've not received a code after 10 minutes we can <a href="javascript:void(0);" class="another-code">send you another code</a></div> <div class="loader1 loader hide"><img src="//static-www.o2.co.uk/themes/o2_theme/img/global/tariff/spinner-trans20.gif" alt="Loader"></div> </form> </div> </div> </div> </div> <style> .my-o-2-login-wrapper .myo2-id-container { margin: 0 20px; } .my-o-2-login-wrapper .hr-lines { position: relative; max-width: 500px; margin: 16px auto; text-align: center; line-height: 26px; } .my-o-2-login-wrapper .hr-lines::before { content: " "; height: 1px; width: 130px; background: #102A57; display: block; position: absolute; top: 50%; left: 0; } .my-o-2-login-wrapper .hr-lines::after { content: " "; height: 1px; width: 130px; background: #102A57; display: block; position: absolute; top: 50%; right: 0; } .my-o-2-login-wrapper .myo2Container { border: 2px solid transparent; border-radius: 6px; background: linear-gradient(to right,#fff,#fff),linear-gradient(to right,#f70000,#081eab); background-clip: padding-box,border-box; background-origin: padding-box,border-box; padding: 20px; } .my-o-2-login-wrapper .myo2Container h3 { color: #000; font-size: 16px; font-weight: 700; line-height: 24px; font-family: Frutiger45,sans-serif; } .my-o-2-login-wrapper .myo2Container p { color: #102A57; padding: 1em 0; } .my-o-2-login-wrapper .myo2Container a, .myo2Container p { font-size: 14px; line-height: 20px; font-family: Frutiger55,sans-serif; } .my-o-2-login-wrapper .myo2Container a { color: #5F2878; text-decoration: underline; } .my-o-2-login-wrapper .myo2Container .align-center { text-align: center; } .my-o-2-login-wrapper .my-o-2-login .myo2Container a.button { border-radius: 8px; background: #0019A5; color: #fff; text-align: center; line-height: 24px; text-decoration: none; padding: 8px 32px; font-family: Frutiger65Bold,sans-serif; margin: 1em 0; font-weight: bold; text-shadow: 0 -1px 1px rgba(0,0,0,0.5); border: none; display: inline-block; width: unset; height: unset; } </style>  </header> <div id="preload-search-icon"></div> </div>  <div id="searchPopup" component-name="searchOverlay" class="nav-overlay hideOverlay" data-qa-searchPopup> <div class="o2-modal-search searchOverlay"> <div class="o2modal-header-search"> <div class="search-form" style="float: left; width: 90%;"> </div> <div class="yxt-close" style="float: right; width: 10%;"><img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="CloseSearch" class="close-overlay close-overlay-width"></div> </div> <div class="searchListWrap clearfix" data-qa-searchListWrap> <div id="autocomplete"></div> <input type="hidden" name="sp_cs" value="UTF-8" /> </div> <div class="o2modal-body-search"> <div class="heading" data-qa-heading>Top searches </div> <ul class="searchList"> <li> <a href="https://www.o2.co.uk/shop/phones?osr=ts_iphone#sort=content.sorting.featured&page=1&brand=apple" title="iPhone"> iPhone </a> </li> <li> <a href="https://www.o2.co.uk/shop/apple/iphone-15?osr=ts_iPhone15" title="iPhone 15"> iPhone 15 </a> </li> <li> <a href="https://www.o2.co.uk/apple-watch?osr=ts_applewatch" title="Apple Watch"> Apple Watch </a> </li> <li> <a href="https://www.o2.co.uk/shop/brand/samsung?osr=ts_samsung" title="Samsung"> Samsung </a> </li> <li> <a href="https://www.o2.co.uk/ipad?osr=ts_ipad" title="iPad"> iPad </a> </li> </ul> </div> </div> </div>    <div id="basketFalloutPopupStatus" class="basket-fallout-row"> <div class="basket-fallout-wrapper"> <div class="shop basket-fallout-popup basket-popup-newdesign"> <a href="#" class="close-btn"></a> <div class="readyToCheckout">Ready to check out?</div> <p class="copy">You still have items in your basket. Order by midnight for free next working day delivery.</p> <a href="/shop/basket" class="cta basketUrl">Check out now</a> </div> </div> </div>  <script type="text/javascript"> var acquisitionCheckoutReminderUrl = "https:\/\/www.o2.co.uk\/shop\/ajax\/checkoutReminder"; var upgradeCheckoutReminderUrl = "https:\/\/www.o2.co.uk\/upgrade\/ajax\/checkoutReminder" </script> <script type="text/javascript"> var isYextSearchPersonalEnabled = 1; var yext_personal_apikey = "c8fbc8ee9174a0e02ebb95e4d3b21c57"; var yext_personal_experiencekey = "consumer-answers" var yext_personal_experienceversion = "PRODUCTION" var yext_personal_businessId = "3799191" var yext_personal_redirectUrl = "https:\/\/www.o2.co.uk\/searchresult" </script> <script> document.querySelector('body').classList.remove('signed-in'); document.querySelector('body').classList.remove('signed-out'); $(".hideWhenSignedIn.pipe, .signed-out").show(); </script> </div> </div> </div> </div> </div> </section> </div> <div class="portlet-boundary portlet-boundary_com_o2_custom_breadcrumb_CustomBreadcrumbPortlet_ portlet-static portlet-static-end portlet-barebone " id="p_p_id_com_o2_custom_breadcrumb_CustomBreadcrumbPortlet_"> <span id="p_com_o2_custom_breadcrumb_CustomBreadcrumbPortlet"></span> <section class="portlet mb-0 top-content" id="portlet_com_o2_custom_breadcrumb_CustomBreadcrumbPortlet"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <style> .breadCrumbNew .menuCrumbNew li { text-transform: none !important; } </style> <div component-name="breadcrumbs" class="breadCrumbNew"> <div class="navContainer"> <ul class="menuCrumbNew"> <li class="" style="" aria-hidden="true"><a href='https://www.o2.co.uk/help' manual_cm_re="breadcrumb-_-help" class="breadcrumbTab">help</a></li> <li class="" style="" aria-hidden="true"><a href='https://www.o2.co.uk/help/device-and-sim-support' manual_cm_re="breadcrumb-_-device and sim support" class="breadcrumbTab">device and sim support</a></li> <li aria-current="page" class="currentPageTab" style="" aria-hidden="true">how to keep your mobile number</li> </ul> </div> </div> <script type="text/javascript"> jQuery( document ).ready(function() { setInterval(updateBreadcrumbTab, 1000); }); function updateBreadcrumbTab() { $('.breadcrumbTab').removeAttr("tabindex"); $('.breadcrumbTab').parent().attr("tabindex","-1"); $('.currentPageTab').attr("tabindex","-1"); } </script> </div> </div> </div> </section> </div> <div component-name="template" id="main-content"> <lfr-editable> <div> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-barebone portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_1954_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_1954"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_1954"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1754555" data-fragments-editor-item-type="fragments-editor-mapped-item" > <div class="journal-content-article " data-analytics-asset-id="1707552" data-analytics-asset-title="curved_header - Keep your mobile number - 583071" data-analytics-asset-type="web-content"> <div data-qa-curved-header="" class="containerFullWidth " component="headerTne"> <div class="wrapperly blue-grad"> <div class="background-limiter-2000px"> <img src="" class="background-image" data-min-width-320="/documents/456036/10543742/curved-header-xxl-574x2-170424.jpg/3ef5b121-37b1-219d-1d3b-4c7a7f45ed3d?t=1713427604260" data-min-width-575="/documents/456036/10543742/curved-header-xxl-1100-170424.jpg/0db0e371-baae-4ccf-d9df-c0623d87b1f6?t=1713427604724" data-min-width-835="/documents/456036/10543742/curved-header-xxl-1100-170424.jpg/0db0e371-baae-4ccf-d9df-c0623d87b1f6?t=1713427604724" data-min-width-1100="/documents/456036/10543742/curved-header-xxl-2000-170424.jpg/bab989f2-567f-1260-b209-4b13e366888e?t=1713427604933" alt="Blue background" /> <div class="container"> <div class=""> <div class="col-xs-12"> <h1>Keep your mobile number</h1> <p>Help and support</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </lfr-editable> <div class="container"> <div class="row left-nav-page"> <div class="col-md-3 nav-content swap-order "> <div class="portlet-boundary portlet-boundary_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_ portlet-static portlet-static-end portlet-barebone portlet-navigation " id="p_p_id_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_INSTANCE_ABCDEF_"> <span id="p_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_INSTANCE_ABCDEF"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_INSTANCE_ABCDEF"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="nav-content swap-order"> <div class="region region-sidebar-first"> <nav role="navigation" id="block-leftsidebarmenu-3" data-block-plugin-id="menu_block:left-sidebar-menu"> <div component-name="navLeft"> <div class="module navleft"> <nav> <ul class=""> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/device-and-sim-support" class='dropdown-toggle is-active' data-drupal-link-system-path="node/406">Device and sim support <span class="hover-down"></span></a> <ul class=""> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim" class='dropdown-toggle' data-drupal-link-system-path="node/406">Activating and help with your sim<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/device-and-sim-support/apple-watch" class='dropdown-toggle' data-drupal-link-system-path="node/406">Apple Watch<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" class='dropdown-toggle' data-drupal-link-system-path="node/406">Collection and delivery<span class="hover-down"></span></a> </li> <li 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id="main-content" role="main"> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-fgxs" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_EtYe2OBtWCyX_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_EtYe2OBtWCyX"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_EtYe2OBtWCyX"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-7802490" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="7792112" data-analytics-asset-title="Joining O2 - textarea 55421 - May 2023" data-analytics-asset-type="web-content"> <div component-name="textarea" id="" class="content"> <div class="default-content-container "> <div class=" col-xs-12 col-sm-12 col-md-12 col-lg-12 textarea-component" id="main-content-without-leftnav"> <h2>Joining O2</h2> <p>If you’re switching to O2 from another network, and you want to keep your mobile number, you’ll need to ask your old network for a PAC (Porting Authorisation Code).</p> <p>You can get your PAC by texting PAC to 65075 from the number you want to keep and following the simple steps. You'll get your PAC within 60 seconds. Or you can contact your current provider.<br> <br> Already switched to O2 or left your previous network provider and decided to keep your previous number? You can still request a PAC code by contacting your previous network provider.</p> <p>You have up to 30 days from when you left your previous network provider to request your PAC. You have an additional 30 days to provide us with your PAC code.</p> </div> </div> </div> <input type="hidden" id="bannertitle" value=""> </div> </div> </div> </div> </div> </section> </div> </div> <div id="fragment-0-anfo" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_HlXT1Ya8JVMN_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_HlXT1Ya8JVMN"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_HlXT1Ya8JVMN"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-10563284" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="10562761" data-analytics-asset-title="FAQ - Joining O2 - 080923" data-analytics-asset-type="web-content"> <div class="pd-redesign-wrapper pd-redesign-grid"> <div class="container faq-container"> <div component-name="faq_version_2" data-qa-faq-component class="col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div class="module faq no-hover container-padded full-width" id="faqs_version2"> <div class="module-body col-12 col-sm-6 col-sm-offset-1 col-md-offset-0 col-md-12 col-lg-12"> <dl class="faq-description-list"> <dt id="how-do-i-use-my-pac-code" class="" data-qa-question-how-do-i-use-my-pac-code tabindex="0"><span>How do I use my PAC code?</span></dt> <dd data-qa-answer-how-do-i-use-my-pac-code><p>You can give us your PAC code when you order your new O2 connection or at any time afterwards.<br> <br> <a href="https://accounts.o2.co.uk/signin">Log in to My O2</a> to transfer your current mobile number to your new O2 connection.</p> <ul> <li><a href="https://accounts.o2.co.uk/signin">In My O2 web</a>: Go to the menu and select ‘Switch to O2’ and then ‘Move my number’.</li> <li><a href="https://www.o2.co.uk/apps/my-o2">On the app</a>: Go to ‘Support’, and then ‘Keep your number’.</li> </ul></dd> <hr> <dt id="how-long-does-it-take-to-switch" class="" data-qa-question-how-long-does-it-take-to-switch tabindex="0"><span>How long does it take to switch?</span></dt> <dd data-qa-answer-how-long-does-it-take-to-switch><p>Once you've submitted your request to switch your mobile number to O2, we'll aim to have you moved over the next working day. If you submit your request after 6pm, over the weekend or on a bank holiday, it can take two working days to move you across.</p> <p> </p> <p><strong>If you submit your request before 6pm</strong></p> <table border="1" cellpadding="0" cellspacing="0" style="table-layout: fixed; width: 100%;"> <thead> <tr> <th scope="col">Day of request</th> <th scope="col">Expected day of switch to O2 network</th> </tr> </thead> <tbody> <tr> <td>Monday</td> <td>Tuesday</td> </tr> <tr> <td>Tuesday</td> <td>Wednesday</td> </tr> <tr> <td>Wednesday</td> <td>Thursday</td> </tr> <tr> <td>Thursday</td> <td>Friday</td> </tr> <tr> <td>Friday</td> <td>Monday</td> </tr> <tr> <td>Saturday</td> <td>Tuesday</td> </tr> <tr> <td>Sunday</td> <td>Tuesday</td> </tr> </tbody> </table> <p> </p> <p><strong>If you submit your request after 6pm</strong></p> <table border="1" cellpadding="0" cellspacing="0" style="table-layout: fixed; width: 100%;"> <thead> <tr> <th scope="col">Day of request</th> <th scope="col">Expected day of switch to O2 network</th> </tr> </thead> <tbody> <tr> <td>Monday</td> <td>Wednesday</td> </tr> <tr> <td>Tuesday</td> <td>Thursday</td> </tr> <tr> <td>Wednesday</td> <td>Friday</td> </tr> <tr> <td>Thursday</td> <td>Monday</td> </tr> <tr> <td>Friday</td> <td>Tuesday</td> </tr> <tr> <td>Saturday</td> <td>Tuesday</td> </tr> <tr> <td>Sunday</td> <td>Tuesday</td> </tr> </tbody> </table></dd> <hr> <dt id="can-i-switch-my-number-to-o2-at-any-time" class="" data-qa-question-can-i-switch-my-number-to-o2-at-any-time tabindex="0"><span>Can I switch my number to O2 at any time?</span></dt> <dd data-qa-answer-can-i-switch-my-number-to-o2-at-any-time><p>Yes you can. Just provide us with the number you want to switch and a valid PAC. <a href="https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number#how-do-i-use-my-pac-code">Find out how to give us your PAC</a>.</p></dd> <hr> <dt id="what-else-do-i-need-to-do-to-switch-to-o2" class="" data-qa-question-what-else-do-i-need-to-do-to-switch-to-o2 tabindex="0"><span>What else do I need to do to switch to O2?</span></dt> <dd data-qa-answer-what-else-do-i-need-to-do-to-switch-to-o2><p>The first thing to do is ensure your O2 sim is activated. You can do this by inserting your new O2 sim into your handset and allowing it to connect to the O2 network. You can use your O2 sim immediately or wait until your original number is switched over.<br> <br> To complete the switch to O2, you must be in the UK on the day of the planned switch.</p></dd> <hr> <dt id="what-happens-during-the-switch-to-o2" class="" data-qa-question-what-happens-during-the-switch-to-o2 tabindex="0"><span>What happens during the switch to O2?</span></dt> <dd data-qa-answer-what-happens-during-the-switch-to-o2><p>On the day of the switch, we’ll update your temporary O2 number to the number you want to keep. Until the switch takes place, you can continue to use your new O2 sim with a temporary number or your sim from your original network.<br> <br> You’ll lose service on your original network when the switch takes place. The number you wanted to keep is now live on the O2 network. If you haven’t already, place your O2 sim in your handset, and you’re ready to go. Switching usually happens by 4pm but can take up to 10pm. Loss of service is minimal, but if you do lose service, you’ll be back up and running by 10pm.<br> <br> We’ll be in touch via SMS if there are any issues with your switch, for example, if your PAC has expired.</p></dd> <hr> <dt id="what-happens-if-it-takes-longer-to-switch" class="" data-qa-question-what-happens-if-it-takes-longer-to-switch tabindex="0"><span>What happens if it takes longer to switch?</span></dt> <dd data-qa-answer-what-happens-if-it-takes-longer-to-switch><p>We're committed to ensuring you experience the smoothest possible switching journey from the moment you request your PAC/STAC code or Switching Information until the successful completion of your switch.<br> <br> If we can't switch you on the day we told you we would, you'll be entitled to compensation. You don't need to do anything. We'll contact you within 30 days of the completion of the switch to notify you of the compensation.<br> <br> If something goes wrong and we don't get in touch, you may be able to claim compensation by contacting us. Our contact details can be found <a href="/contactus">here</a>. If you're registered for our Access for You service, you can find our contact details <a href="https://www.o2.co.uk/access-for-all/services-and-support">here</a>. You'll have up to 60 days from the issue date to claim your compensation.</p></dd> <hr> </dl> <input type="hidden" id="mainEntity" name="mainentity" value="{"@type": "Question","name": "How do I use my PAC code?","acceptedAnswer": {"@type": "Answer","text": "<p>You can give us your PAC code when you order your new O2 connection or at any time afterwards.<br />\n<br />\n<a href=\"https://accounts.o2.co.uk/signin\">Log in to My O2<\/a> to transfer your current mobile number to your new O2 connection.<\/p>\n\n<ul>\n\t<li><a href=\"https://accounts.o2.co.uk/signin\">In My O2 web<\/a>: Go to the menu and select ‘Switch to O2’ and then ‘Move my number’.<\/li>\n\t<li><a href=\"https://www.o2.co.uk/apps/my-o2\">On the app<\/a>: Go to ‘Support’, and then ‘Keep your number’.<\/li>\n<\/ul>"}},{"@type": "Question","name": "How long does it take to switch?","acceptedAnswer": {"@type": "Answer","text": "<p>Once you've submitted your request to switch your mobile number to O2, we'll aim to have you moved over the next working day. If you submit your request after 6pm, over the weekend or on a bank holiday, it can take two working days to move you across.<\/p>\n\n<p> <\/p>\n\n<p><strong>If you submit your request before 6pm<\/strong><\/p>\n\n<table border=\"1\" cellpadding=\"0\" cellspacing=\"0\" style=\"table-layout: fixed; width: 100%;\">\n\t<thead>\n\t\t<tr>\n\t\t\t<th scope=\"col\">Day of request<\/th>\n\t\t\t<th scope=\"col\">Expected day of switch to O2 network<\/th>\n\t\t<\/tr>\n\t<\/thead>\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>Monday<\/td>\n\t\t\t<td>Tuesday<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>Tuesday<\/td>\n\t\t\t<td>Wednesday<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>Wednesday<\/td>\n\t\t\t<td>Thursday<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>Thursday<\/td>\n\t\t\t<td>Friday<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>Friday<\/td>\n\t\t\t<td>Monday<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>Saturday<\/td>\n\t\t\t<td>Tuesday<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>Sunday<\/td>\n\t\t\t<td>Tuesday<\/td>\n\t\t<\/tr>\n\t<\/tbody>\n<\/table>\n\n<p> <\/p>\n\n<p><strong>If you submit your request after 6pm<\/strong><\/p>\n\n<table border=\"1\" cellpadding=\"0\" cellspacing=\"0\" style=\"table-layout: fixed; width: 100%;\">\n\t<thead>\n\t\t<tr>\n\t\t\t<th scope=\"col\">Day of request<\/th>\n\t\t\t<th scope=\"col\">Expected day of switch to O2 network<\/th>\n\t\t<\/tr>\n\t<\/thead>\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>Monday<\/td>\n\t\t\t<td>Wednesday<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>Tuesday<\/td>\n\t\t\t<td>Thursday<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>Wednesday<\/td>\n\t\t\t<td>Friday<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>Thursday<\/td>\n\t\t\t<td>Monday<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>Friday<\/td>\n\t\t\t<td>Tuesday<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>Saturday<\/td>\n\t\t\t<td>Tuesday<\/td>\n\t\t<\/tr>\n\t\t<tr>\n\t\t\t<td>Sunday<\/td>\n\t\t\t<td>Tuesday<\/td>\n\t\t<\/tr>\n\t<\/tbody>\n<\/table>"}},{"@type": "Question","name": "Can I switch my number to O2 at any time?","acceptedAnswer": {"@type": "Answer","text": "<p>Yes you can. Just provide us with the number you want to switch and a valid PAC. <a href=\"https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number#how-do-i-use-my-pac-code\">Find out how to give us your PAC<\/a>.<\/p>"}},{"@type": "Question","name": "What else do I need to do to switch to O2?","acceptedAnswer": {"@type": "Answer","text": "<p>The first thing to do is ensure your O2 sim is activated. You can do this by inserting your new O2 sim into your handset and allowing it to connect to the O2 network. You can use your O2 sim immediately or wait until your original number is switched over.<br />\n<br />\nTo complete the switch to O2, you must be in the UK on the day of the planned switch.<\/p>"}},{"@type": "Question","name": "What happens during the switch to O2?","acceptedAnswer": {"@type": "Answer","text": "<p>On the day of the switch, we’ll update your temporary O2 number to the number you want to keep. Until the switch takes place, you can continue to use your new O2 sim with a temporary number or your sim from your original network.<br />\n<br />\nYou’ll lose service on your original network when the switch takes place. The number you wanted to keep is now live on the O2 network. If you haven’t already, place your O2 sim in your handset, and you’re ready to go. Switching usually happens by 4pm but can take up to 10pm. Loss of service is minimal, but if you do lose service, you’ll be back up and running by 10pm.<br />\n<br />\nWe’ll be in touch via SMS if there are any issues with your switch, for example, if your PAC has expired.<\/p>"}},{"@type": "Question","name": "What happens if it takes longer to switch?","acceptedAnswer": {"@type": "Answer","text": "<p>We're committed to ensuring you experience the smoothest possible switching journey from the moment you request your PAC/STAC code or Switching Information until the successful completion of your switch.<br />\n<br />\nIf we can't switch you on the day we told you we would, you'll be entitled to compensation. You don't need to do anything. We'll contact you within 30 days of the completion of the switch to notify you of the compensation.<br />\n<br />\nIf something goes wrong and we don't get in touch, you may be able to claim compensation by contacting us. Our contact details can be found <a href=\"/contactus\">here<\/a>. If you're registered for our Access for You service, you can find our contact details <a href=\"https://www.o2.co.uk/access-for-all/services-and-support\">here<\/a>. You'll have up to 60 days from the issue date to claim your compensation.<\/p>"}}"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-njty" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_qTzW7O9RN6ks_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_qTzW7O9RN6ks"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_qTzW7O9RN6ks"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-4631282" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4615749" data-analytics-asset-title="Leaving O2 - textarea 55421" data-analytics-asset-type="web-content"> <div component-name="textarea" id="" class="content"> <div class="default-content-container "> <div class=" col-xs-12 col-sm-12 col-md-12 col-lg-12 textarea-component" id="main-content-without-leftnav"> <h2>Leaving O2</h2> <p>We’re sorry you’re thinking of switching. We’re here if you’d like to discuss your options or hear about any offers – just give us a call on 202, free from your O2 phone.</p> <p>Remember that if you’re on O2 Refresh, including our custom plans, you can change your phone or tariff whenever you like.</p> <p>Find out more about <a href="https://www.o2.co.uk/help/account-and-billing/leaving-o2">Leaving O2</a>.</p> </div> </div> </div> <input type="hidden" id="bannertitle" value=""> </div> </div> </div> </div> </div> </section> </div> </div> <div id="fragment-0-gwpx" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_RPbgjkuH3LFf_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_RPbgjkuH3LFf"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_RPbgjkuH3LFf"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-7529549" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="7264499" data-analytics-asset-title="Leaving O2 FAQ 55431 - EECC Phase 3 - March 2023" data-analytics-asset-type="web-content"> <div class="pd-redesign-wrapper pd-redesign-grid"> <div class="container faq-container"> <div component-name="faq_version_2" data-qa-faq-component class="col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div class="module faq no-hover container-padded full-width" id="faqs_version2"> <div class="module-body col-12 col-sm-6 col-sm-offset-1 col-md-offset-0 col-md-12 col-lg-12"> <dl class="faq-description-list"> <dt id="how-do-i-check-if-theres-anything-to-pay-on-my-account" class="" data-qa-question-how-do-i-check-if-theres-anything-to-pay-on-my-account tabindex="0"><span>How do I check if there’s anything to pay on my account?</span></dt> <dd data-qa-answer-how-do-i-check-if-theres-anything-to-pay-on-my-account><p>If you’d like to know whether there’d be anything to pay if you switched, or what your credit balance is if you’re on Pay As You Go, you can get an estimate of any charges or credit by calling on 202, signing in to <a href="https://accounts.o2.co.uk/signin">My O2</a>, or texting INFO to 85075.</p> <p> </p> <p>Depending on what type of plan you’re on, you may incur early termination charges. Find out more about whether this would affect your contract at <a href="https://www.o2.co.uk/help/account-and-billing/leaving-o2">Leaving O2</a>.</p></dd> <hr> <dt id="how-do-i-get-a-pac-or-stac-code" class="" data-qa-question-how-do-i-get-a-pac-or-stac-code tabindex="0"><span>How do I get a PAC or STAC code?</span></dt> <dd data-qa-answer-how-do-i-get-a-pac-or-stac-code><p>If you decide to switch to another network, you’ll need to request a PAC code if you want to keep your phone number, or a STAC code (Service Termination Authorisation Code) if you’d like a new number.<br> <br> You can request your code by giving us a call on 202, signing in to My O2, or:</p> <ul> <li>Texting PAC to 65075, for free, if you want to keep your phone number</li> <li>Texting STAC to 75075, for free, if you don’t want to keep your phone number.</li> </ul> <p>You should receive your PAC or STAC code within 60 seconds.<br> <br> If you have multiple numbers on your account, or if you have an Apple Watch on a Pay Monthly plan, you won’t be able to use the text service. You’ll need to sign in to <a href="https://accounts.o2.co.uk/signin">My O2</a>, or <a href="#Giveusacall">give us a call</a> to request your PAC or STAC code. If you want to switch more than 24 numbers at a time, we’ll be able to help you on the phone or you can make more than one request in <a href="https://accounts.o2.co.uk/signin">My O2</a>.<br> <br> If you want a PAC code, you’ll need to be in the UK to request it. You’ll get it in 60 seconds.<br> <br> Your PAC code should be retained in your text messages, however if you lose your PAC code you can also get it from <a href="https://accounts.o2.co.uk/signin">My O2</a> or by <a href="#Giveusacall">giving us a call</a>.<br> <br> You can give the same PAC or STAC code to multiple networks, if you’re switching to more than one.<br> <br> If you've already switched or left O2, you can request a PAC code by calling us on <a href="tel:03448090202">0344 809 0202</a>.<br> <br> You have up to 30 days from when you leave O2 to request a PAC code from us, and it will be valid for an additional 30 days from the date of issue.</p></dd> <hr> <dt id="i-still-have-credit-on-my-pay-as-you-go-account.-what-can-i-do" class="" data-qa-question-i-still-have-credit-on-my-pay-as-you-go-account.-what-can-i-do tabindex="0"><span>I still have credit on my Pay As You Go account. What can I do?</span></dt> <dd data-qa-answer-i-still-have-credit-on-my-pay-as-you-go-account.-what-can-i-do><p>If you have any credit or outstanding allowance when you complete your switch, you can request to receive a refund either via bank transfer or via a cheque. Please call O2 on <a href="tel:202">202</a>, free from your O2 phone or on <a href="tel:03448090202">0344 809 0202</a> from any other phone to process your refund.</p></dd> <hr> </dl> <input type="hidden" id="mainEntity" name="mainentity" value="{"@type": "Question","name": "How do I check if there’s anything to pay on my account?","acceptedAnswer": {"@type": "Answer","text": "<p>If you’d like to know whether there’d be anything to pay if you switched, or what your credit balance is if you’re on Pay As You Go, you can get an estimate of any charges or credit by calling on 202, signing in to <a href=\"https://accounts.o2.co.uk/signin\">My O2<\/a>, or texting INFO to 85075.<\/p>\n\n<p> <\/p>\n\n<p>Depending on what type of plan you’re on, you may incur early termination charges. Find out more about whether this would affect your contract at <a href=\"https://www.o2.co.uk/help/account-and-billing/leaving-o2\">Leaving O2<\/a>.<\/p>"}},{"@type": "Question","name": "How do I get a PAC or STAC code?","acceptedAnswer": {"@type": "Answer","text": "<p>If you decide to switch to another network, you’ll need to request a PAC code if you want to keep your phone number, or a STAC code (Service Termination Authorisation Code) if you’d like a new number.<br />\n<br />\nYou can request your code by giving us a call on 202, signing in to My O2, or:<\/p>\n\n<ul>\n\t<li>Texting PAC to 65075, for free, if you want to keep your phone number<\/li>\n\t<li>Texting STAC to 75075, for free, if you don’t want to keep your phone number.<\/li>\n<\/ul>\n\n<p>You should receive your PAC or STAC code within 60 seconds.<br />\n<br />\nIf you have multiple numbers on your account, or if you have an Apple Watch on a Pay Monthly plan, you won’t be able to use the text service. You’ll need to sign in to <a href=\"https://accounts.o2.co.uk/signin\">My O2<\/a>, or <a href=\"#Giveusacall\">give us a call<\/a> to request your PAC or STAC code. If you want to switch more than 24 numbers at a time, we’ll be able to help you on the phone or you can make more than one request in <a href=\"https://accounts.o2.co.uk/signin\">My O2<\/a>.<br />\n<br />\nIf you want a PAC code, you’ll need to be in the UK to request it. You’ll get it in 60 seconds.<br />\n<br />\nYour PAC code should be retained in your text messages, however if you lose your PAC code you can also get it from <a href=\"https://accounts.o2.co.uk/signin\">My O2<\/a> or by <a href=\"#Giveusacall\">giving us a call<\/a>.<br />\n<br />\nYou can give the same PAC or STAC code to multiple networks, if you’re switching to more than one.<br />\n<br />\nIf you've already switched or left O2, you can request a PAC code by calling us on <a href=\"tel:03448090202\">0344 809 0202<\/a>.<br />\n<br />\nYou have up to 30 days from when you leave O2 to request a PAC code from us, and it will be valid for an additional 30 days from the date of issue.<\/p>"}},{"@type": "Question","name": "I still have credit on my Pay As You Go account. What can I do?","acceptedAnswer": {"@type": "Answer","text": "<p>If you have any credit or outstanding allowance when you complete your switch, you can request to receive a refund either via bank transfer or via a cheque. Please call O2 on <a href=\"tel:202\">202<\/a>, free from your O2 phone or on <a href=\"tel:03448090202\">0344 809 0202<\/a> from any other phone to process your refund.<\/p>"}}"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-fwqz" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_rLSm8UBrCin1_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_rLSm8UBrCin1"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_rLSm8UBrCin1"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-7427055" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="7269638" data-analytics-asset-title="Switching from O2 Pay As You Go to Pay Monthly - textarea 55421 - Add form - 15.03.2023" data-analytics-asset-type="web-content"> <div component-name="textarea" id="" class="content"> <div class="default-content-container "> <div class=" col-xs-12 col-sm-12 col-md-12 col-lg-12 textarea-component" id="main-content-without-leftnav"> <h2>Switching from O2 Pay As You Go to Pay Monthly</h2> <p>If you switch from Pay As You Go to a Pay Monthly tariff, we will send you a new sim with a new phone number.</p> <p>If you want to keep your original number, we can arrange this. You’ll need your new Pay Monthly phone number from your O2 confirmation email or sim pack.</p> <ul> <li>You can fill in our online form: <a href="https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form">Switch your number to Pay Monthly</a>.</li> <li>Or call us on <a href="tel:202">202</a>, free from your O2 phone, on <a href="tel:03448090202">0344 809 0202</a> from any other phone, or <a href="/storelocator">visit an O2 store</a>.</li> </ul> </div> </div> </div> <input type="hidden" id="bannertitle" value=""> </div> </div> </div> </div> </div> </section> </div> </div> <div id="fragment-0-huee" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_id4XjVY2fWW0_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_id4XjVY2fWW0"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_id4XjVY2fWW0"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-7427075" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="7381042" data-analytics-asset-title="Switching from O2 Pay As You Go to Pay Monthly FAQ 55431 - EECC - Phase 3 - March 2023" data-analytics-asset-type="web-content"> <div class="pd-redesign-wrapper pd-redesign-grid"> <div class="container faq-container"> <div component-name="faq_version_2" data-qa-faq-component class="col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div class="module faq no-hover container-padded full-width" id="faqs_version2"> <div class="module-body col-12 col-sm-6 col-sm-offset-1 col-md-offset-0 col-md-12 col-lg-12"> <dl class="faq-description-list"> <dt id="how-long-does-it-take-to-switch" class="" data-qa-question-how-long-does-it-take-to-switch tabindex="0"><span>How long does it take to switch?</span></dt> <dd data-qa-answer-how-long-does-it-take-to-switch><p>We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays).</p> <p>If we receive your code after 5pm, you’ll switch within two working days.</p></dd> <hr> <dt id="what-can-i-expect-when-the-switch-happens" class="" data-qa-question-what-can-i-expect-when-the-switch-happens tabindex="0"><span>What can I expect when the switch happens?</span></dt> <dd data-qa-answer-what-can-i-expect-when-the-switch-happens><p>On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don’t have signal, switch your phone off and on every couple of hours until you get a signal. If you still don’t have signal by 6pm, get in touch with us.</p> <p> </p> <p>Texts and picture messaging can take up to 24 hours to work after the switch.</p></dd> <hr> <dt id="what-happens-to-my-pay-as-you-go-balance" class="" data-qa-question-what-happens-to-my-pay-as-you-go-balance tabindex="0"><span>What happens to my Pay As You Go balance?</span></dt> <dd data-qa-answer-what-happens-to-my-pay-as-you-go-balance><p>Your Pay As You Go balance will be transferred to your Pay Monthly account when you receive your second bill.<br> <br> If you’re entitled to a loyalty bonus, up to £550, we’ll add credit to your fourth bill.</p></dd> <hr> </dl> <input type="hidden" id="mainEntity" name="mainentity" value="{"@type": "Question","name": "How long does it take to switch?","acceptedAnswer": {"@type": "Answer","text": "<p>We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays).<\/p>\n\n<p>If we receive your code after 5pm, you’ll switch within two working days.<\/p>"}},{"@type": "Question","name": "What can I expect when the switch happens?","acceptedAnswer": {"@type": "Answer","text": "<p>On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don’t have signal, switch your phone off and on every couple of hours until you get a signal. If you still don’t have signal by 6pm, get in touch with us.<\/p>\n\n<p> <\/p>\n\n<p>Texts and picture messaging can take up to 24 hours to work after the switch.<\/p>"}},{"@type": "Question","name": "What happens to my Pay As You Go balance?","acceptedAnswer": {"@type": "Answer","text": "<p>Your Pay As You Go balance will be transferred to your Pay Monthly account when you receive your second bill.<br />\n<br />\nIf you’re entitled to a loyalty bonus, up to £550, we’ll add credit to your fourth bill.<\/p>"}}"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-guwt" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_fV9c4nBiY3qA_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_fV9c4nBiY3qA"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_fV9c4nBiY3qA"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-4631268" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4615729" data-analytics-asset-title="Switching from O2 Pay Monthly to Pay As You Go - textarea 55421" data-analytics-asset-type="web-content"> <div component-name="textarea" id="" class="content"> <div class="default-content-container "> <div class=" col-xs-12 col-sm-12 col-md-12 col-lg-12 textarea-component" id="main-content-without-leftnav"> <h2>Switching from O2 Pay Monthly to Pay As You Go</h2> <p>If you want to switch from a Pay Monthly to Pay As You Go, we can take care of moving your number and even arrange for your new Pay As You Go sim.</p> <p>Get in touch by calling us on <a href="tel:202">202</a>, free from your O2 phone, or on <a href="tel:03448090202">0344 809 0202</a> from any other phone. We’ll do the rest.</p> </div> </div> </div> <input type="hidden" id="bannertitle" value=""> </div> </div> </div> </div> </div> </section> </div> </div> <div id="fragment-0-cmuz" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_GevmAKEIsdSJ_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_GevmAKEIsdSJ"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_GevmAKEIsdSJ"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-4631314" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4615870" data-analytics-asset-title="Switching from O2 Pay Monthly to Pay As You Go FAQ 55431" data-analytics-asset-type="web-content"> <div class="pd-redesign-wrapper pd-redesign-grid"> <div class="container faq-container"> <div component-name="faq_version_2" data-qa-faq-component class="col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div class="module faq no-hover container-padded full-width" id="faqs_version2"> <div class="module-body col-12 col-sm-6 col-sm-offset-1 col-md-offset-0 col-md-12 col-lg-12"> <dl class="faq-description-list"> <dt id="is-there-anything-to-pay-on-my-device-plan" class="" data-qa-question-is-there-anything-to-pay-on-my-device-plan tabindex="0"><span>Is there anything to pay on my device plan?</span></dt> <dd data-qa-answer-is-there-anything-to-pay-on-my-device-plan><p>If you’re on O2 Refresh, you can only move to Pay As You Go once your Device Plan is paid.</p> <p> </p> <p>If you’re not on O2 Refresh but still within your contract’s minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you.</p> <p> </p> <p>You’ll receive your final Pay Monthly bill 14 days after you move to Pay As You Go, and you’ll need to settle any outstanding balance.</p></dd> <hr> </dl> <input type="hidden" id="mainEntity" name="mainentity" value="{"@type": "Question","name": "Is there anything to pay on my device plan?","acceptedAnswer": {"@type": "Answer","text": "<p>If you’re on O2 Refresh, you can only move to Pay As You Go once your Device Plan is paid.<\/p>\n\n<p> <\/p>\n\n<p>If you’re not on O2 Refresh but still within your contract’s minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you.<\/p>\n\n<p> <\/p>\n\n<p>You’ll receive your final Pay Monthly bill 14 days after you move to Pay As You Go, and you’ll need to settle any outstanding balance.<\/p>"}}"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-semy" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_vrwSEQfga9ns_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_vrwSEQfga9ns"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_vrwSEQfga9ns"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-4631226" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4615719" data-analytics-asset-title="Swapping your O2 sim - textarea 55421" data-analytics-asset-type="web-content"> <div component-name="textarea" id="" class="content"> <div class="default-content-container "> <div class=" col-xs-12 col-sm-12 col-md-12 col-lg-12 textarea-component" id="main-content-without-leftnav"> <h2>Swapping your O2 sim</h2> <p> </p> <p>If you’re just changing or replacing your sim and want to move your mobile number across to your new sim, you can do this in <a href="https://accounts.o2.co.uk/signin">My O2</a>.</p> <p>If you’re an O2 Business customer, please sign in to <a href="https://www.o2.co.uk/business/myo2business">My O2 Business</a> to swap your sim.</p> <p>If you haven’t already got a replacement sim, you can request one by calling us on 202, <a href="https://www.o2.co.uk/contactus">starting a webchat</a>, or <a href="https://www.o2.co.uk/storelocator">visiting an O2 store</a>.</p> </div> </div> </div> <input type="hidden" id="bannertitle" value=""> </div> </div> </div> </div> </div> </section> </div> </div> <div id="fragment-0-edoz" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_xXfm9ZTRT1a5_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_xXfm9ZTRT1a5"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_xXfm9ZTRT1a5"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-4631363" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4615860" data-analytics-asset-title="Swapping your O2 sim FAQ 55431" data-analytics-asset-type="web-content"> <div class="pd-redesign-wrapper pd-redesign-grid"> <div class="container faq-container"> <div component-name="faq_version_2" data-qa-faq-component class="col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div class="module faq no-hover container-padded full-width" id="faqs_version2"> <div class="module-body col-12 col-sm-6 col-sm-offset-1 col-md-offset-0 col-md-12 col-lg-12"> <dl class="faq-description-list"> <dt id="how-long-does-it-take-to-swap" class="" data-qa-question-how-long-does-it-take-to-swap tabindex="0"><span>How long does it take to swap?</span></dt> <dd data-qa-answer-how-long-does-it-take-to-swap><p>Sim swaps can take up to 24 hours to complete.</p> <p> </p> <p>Once you lose signal with your original sim, turn your device off and turn it back on. If you’re using a plastic sim, pop it in your device. Wait till you see your network appearing on your device.</p></dd> <hr> </dl> <input type="hidden" id="mainEntity" name="mainentity" value="{"@type": "Question","name": "How long does it take to swap?","acceptedAnswer": {"@type": "Answer","text": "<p>Sim swaps can take up to 24 hours to complete.<\/p>\n\n<p> <\/p>\n\n<p>Once you lose signal with your original sim, turn your device off and turn it back on. If you’re using a plastic sim, pop it in your device. Wait till you see your network appearing on your device.<\/p>"}}"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-fpyx" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_YMkPJkzuacOy_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_YMkPJkzuacOy"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_YMkPJkzuacOy"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-4631254" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4615709" data-analytics-asset-title="Changed your mind? - textarea 55421" data-analytics-asset-type="web-content"> <div component-name="textarea" id="" class="content"> <div class="default-content-container "> <div class=" col-xs-12 col-sm-12 col-md-12 col-lg-12 textarea-component" id="main-content-without-leftnav"> <h2>Changed your mind?</h2> <p>If you’ve changed your mind about transferring your number, get in touch with us and we’ll be happy to help.</p> </div> </div> </div> <input type="hidden" id="bannertitle" value=""> </div> </div> </div> </div> </div> </section> </div> </div> <div id="fragment-0-olge" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_t2ZQ1mSEuTsF_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_t2ZQ1mSEuTsF"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_t2ZQ1mSEuTsF"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-4631240" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4624912" data-analytics-asset-title="Giveusacall textarea 486156" data-analytics-asset-type="web-content"> <div component-name="textarea" id="Giveusacall" class="content"> <div class="default-content-container "> <div class=" col-xs-12 col-sm-12 col-md-12 col-lg-12 textarea-component" id="main-content-without-leftnav"> <h2>Give us a call</h2> <p>If you'd like to chat, give us a call on <a href="tel:202">202</a>, free from your O2 phone, or <a href="tel:03448090202">0344 809 0202</a> from a non-O2 phone.</p> </div> </div> </div> <input type="hidden" id="bannertitle" value=""> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-ozch" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_1wBgShad8b9e_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_1wBgShad8b9e"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_1wBgShad8b9e"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-7529588" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="7265478" data-analytics-asset-title="Line_Keeping-Your-Number-VIP-Customers_EECC-Phase-3_March-2023" data-analytics-asset-type="web-content">    <style type="text/css"> {# css for mobile starts#} #genericBg-755789040 [component="Background"] .bg-img { background:url('') center center no-repeat; } {# css for mobile ends#} {# css for tablet starts#} @media screen and (min-width: 575px) { #genericBg-755789040 [component="Background"] .bg-img { background:url('') center center no-repeat; } } {# css for tablet ends#} {# css for desktop starts#} @media screen and (min-width: 815px) { #genericBg-755789040 [component="Background"] .bg-img { background:url('') center center no-repeat; } } @media screen and (min-width: 972px) { #genericBg-755789040 [component="Background"] .bg-img { background:url('') center center no-repeat; } } @media screen and (min-width: 1100px) { #genericBg-755789040 [component="Background"] .bg-img { background-color:url('') center center no-repeat; } } {# css for desktop ends#} </style> <div class="Background-container light " id="genericBg-755789040"> <div class="top-spacer hide"></div> <div component="Background" class="background clipped-wrapper " style="background-color: #F8F8F8;"> <div class="top-mask hide"></div> <div class="bg-color backgroundFixer2000" style="background-color: #F8F8F8;padding-top:0px;"> <div class="container"> <div class="row header-content"> <div class="col-xs-12 light"> <div class="separator"></div> </div> </div>  <script> $( document ).ready(function() { $('[component="Background"] .centre').closest('[component-name="mediaM"]').addClass('centerAlign'); }); </script>  </div> </div> <div class="bottom-mask hide"></div> </div> <div class="bottom-spacer hide"></div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-jtlq" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_4FHLtQaXJ9pG_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_4FHLtQaXJ9pG"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_4FHLtQaXJ9pG"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-7529532" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="7043750" data-analytics-asset-title="VIP customers - How to keep you number - textarea 55421" data-analytics-asset-type="web-content"> <div component-name="textarea" id="VIP" class="content"> <div class="default-content-container "> <div class=" col-xs-12 col-sm-12 col-md-12 col-lg-12 textarea-component" id="main-content-without-leftnav"> <h2>Are you a VIP customer?</h2> <p>If you're a VIP customer, you will need to call your dedicated Customer Service team to discuss keeping your number. Please find more information below.</p> </div> </div> </div> <input type="hidden" id="bannertitle" value=""> </div> </div> </div> </div> </div> </section> </div> </div> <div id="fragment-0-ghlr" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_WD1tjkMuFA0O_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_WD1tjkMuFA0O"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_WD1tjkMuFA0O"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-7529517" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="7043775" data-analytics-asset-title="VIP customers FAQ 55431" data-analytics-asset-type="web-content"> <div class="pd-redesign-wrapper pd-redesign-grid"> <div class="container faq-container"> <div component-name="faq_version_2" data-qa-faq-component class="col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div class="module faq no-hover container-padded full-width" id="faqs_version2"> <div class="module-body col-12 col-sm-6 col-sm-offset-1 col-md-offset-0 col-md-12 col-lg-12"> <dl class="faq-description-list"> <dt id="joining-o2" class="" data-qa-question-joining-o2 tabindex="0"><span>Joining O2</span></dt> <dd data-qa-answer-joining-o2><p>If you're switching to O2 from another network and want to keep your mobile number, you'll need to ask your old network for a PAC (Porting Authorisation Code).<br> <br> You can get your PAC by texting PAC to 65075. You'll get it in 60 seconds. Alternatively, you can contact your current provider.<br> <br> <strong>How do I use my PAC code?</strong><br> You can give us your PAC code when you order your new O2 connection or at any time afterwards. To do this, please contact your VIP personal Customer Service team.</p></dd> <hr> <dt id="leaving-o2" class="" data-qa-question-leaving-o2 tabindex="0"><span>Leaving O2</span></dt> <dd data-qa-answer-leaving-o2><p>We’re sorry you’re thinking of switching. We’re here if you’d like to discuss your options or hear about any offers – just give your VIP personal Customer Service team a call.<br> <br> <a href="/help/account-and-billing/leaving-o2">Find out more about Leaving O2</a>.<br> <br> <strong>How do I check if there’s anything to pay on my account?</strong><br> Please contact your VIP personal Customer Service team if you'd like to know whether there'd be anything to pay if you switched. Depending on what type of plan you're on, you may incur early termination charges.<br> <br> Find out more about whether this would affect your contract at Leaving O2.<br> <br> <strong>How do I get a PAC or STAC code?</strong><br> If you decide to switch to another network, you’ll need to request a PAC code if you want to keep your phone number or a STAC code (Service Termination Authorisation Code) if you’d like a new number.<br> <br> You can request your code by calling your VIP personal Customer Service team, <a href="https://accounts.o2.co.uk/auth?sendTo=https%3A%2F%2Faccounts.o2.co.uk%2Fbusiness%3Fpage_theme%3Dbusiness&failureUrl=https%3A%2F%2Faccounts.o2.co.uk%2Fbusiness%3Fpage_theme%3Dbusiness&auth_requirement_id=062941be-b668-43d5-b837-000434887156">signing in to My O2</a>, or:</p> <ul> <li>Texting PAC to 65075 for free, if you want to keep your phone number</li> <li>Texting STAC to 75075 for free, if you don’t want to keep your phone number.</li> </ul> <p><br> You should receive your PAC or STAC code within 60 seconds.<br> <br> If you have multiple numbers on your account you won’t be able to use the text service. You’ll need to contact your VIP personal Customer Service team or <a href="https://accounts.o2.co.uk/auth?sendTo=https%3A%2F%2Faccounts.o2.co.uk%2Fbusiness%3Fpage_theme%3Dbusiness&failureUrl=https%3A%2F%2Faccounts.o2.co.uk%2Fbusiness%3Fpage_theme%3Dbusiness&auth_requirement_id=062941be-b668-43d5-b837-000434887156">go to My O2</a>.<br> <br> If you've already switched or left O2, you can request a PAC code by calling your personal Customer Service team. You have up to 30 days from when you leave O2 to request a PAC code from us, and it will be valid for an additional 30 days from the date of issue.</p></dd> <hr> </dl> <input type="hidden" id="mainEntity" name="mainentity" value="{"@type": "Question","name": "Joining O2","acceptedAnswer": {"@type": "Answer","text": "<p>If you're switching to O2 from another network and want to keep your mobile number, you'll need to ask your old network for a PAC (Porting Authorisation Code).<br />\n<br />\nYou can get your PAC by texting PAC to 65075. You'll get it in 60 seconds. Alternatively, you can contact your current provider.<br />\n<br />\n<strong>How do I use my PAC code?<\/strong><br />\nYou can give us your PAC code when you order your new O2 connection or at any time afterwards. To do this, please contact your VIP personal Customer Service team.<\/p>"}},{"@type": "Question","name": "Leaving O2","acceptedAnswer": {"@type": "Answer","text": "<p>We’re sorry you’re thinking of switching. We’re here if you’d like to discuss your options or hear about any offers – just give your VIP personal Customer Service team a call.<br />\n<br />\n<a href=\"/help/account-and-billing/leaving-o2\">Find out more about Leaving O2<\/a>.<br />\n<br />\n<strong>How do I check if there’s anything to pay on my account?<\/strong><br />\nPlease contact your VIP personal Customer Service team if you'd like to know whether there'd be anything to pay if you switched. Depending on what type of plan you're on, you may incur early termination charges.<br />\n<br />\nFind out more about whether this would affect your contract at Leaving O2.<br />\n<br />\n<strong>How do I get a PAC or STAC code?<\/strong><br />\nIf you decide to switch to another network, you’ll need to request a PAC code if you want to keep your phone number or a STAC code (Service Termination Authorisation Code) if you’d like a new number.<br />\n<br />\nYou can request your code by calling your VIP personal Customer Service team, <a href=\"https://accounts.o2.co.uk/auth?sendTo=https%3A%2F%2Faccounts.o2.co.uk%2Fbusiness%3Fpage_theme%3Dbusiness&failureUrl=https%3A%2F%2Faccounts.o2.co.uk%2Fbusiness%3Fpage_theme%3Dbusiness&auth_requirement_id=062941be-b668-43d5-b837-000434887156\">signing in to My O2<\/a>, or:<\/p>\n\n<ul>\n\t<li>Texting PAC to 65075 for free, if you want to keep your phone number<\/li>\n\t<li>Texting STAC to 75075 for free, if you don’t want to keep your phone number.<\/li>\n<\/ul>\n\n<p><br />\nYou should receive your PAC or STAC code within 60 seconds.<br />\n<br />\nIf you have multiple numbers on your account you won’t be able to use the text service. You’ll need to contact your VIP personal Customer Service team or <a href=\"https://accounts.o2.co.uk/auth?sendTo=https%3A%2F%2Faccounts.o2.co.uk%2Fbusiness%3Fpage_theme%3Dbusiness&failureUrl=https%3A%2F%2Faccounts.o2.co.uk%2Fbusiness%3Fpage_theme%3Dbusiness&auth_requirement_id=062941be-b668-43d5-b837-000434887156\">go to My O2<\/a>.<br />\n<br />\nIf you've already switched or left O2, you can request a PAC code by calling your personal Customer Service team. You have up to 30 days from when you leave O2 to request a PAC code from us, and it will be valid for an additional 30 days from the date of issue.<\/p>"}}"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-qohe" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_HnER67HeibOp_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_HnER67HeibOp"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_HnER67HeibOp"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1754615" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1707679" data-analytics-asset-title="voting_button 55451" data-analytics-asset-type="web-content"> <div component-name="votingButton" class="col-xs-12 col-sm-9 col-md-9 col-lg-9"> <div class="voting-btn container-padded"> Was this information helpful? <span class="voting-options"> <a href="javascript:void(0);" manual_cm_re="votingButton-_-row_col-_-Was this information helpful?-_-Yes" class="">Yes</a> | <a href="javascript:void(0);" manual_cm_re="votingButton-_-row_col-_-Was this information helpful?-_-No" class="">No</a> </span> <p class="voting-result"> Thank you for sending your feedback. </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-lonz" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_l28biJu2Donl_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_l28biJu2Donl"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_l28biJu2Donl"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728337" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715596" data-analytics-asset-title="HelpSupportPromosblock Can't find what you're looking for? label 1951" data-analytics-asset-type="web-content"> <div component-name="labelXXL" class="{{ outer_div_class }}" id=""> <div class="module label-xxl label-id {{ inner_div_class }}"> <h2>Can't find what you're looking for?</h2> <div class="line" aria-hidden="true"></div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-6"> <div id="fragment-0-bzjm" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_VGuWe2hzlvQt_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_VGuWe2hzlvQt"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_VGuWe2hzlvQt"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728246" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715616" data-analytics-asset-title="HelpSupportPromosblock Need help with your device? promo 1991" data-analytics-asset-type="web-content"> <div component-name="promoM" data-qa-component-name-promom-need-help-with-your-device?="" class="" id=""> <div id="promoM-25787716" class="module promo short light videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="/help/phones-sims-and-devices" title="Go to help" target="" manual_cm_re="promoMShort-_-row_col-_-Need help with your device?" class=""> <img src="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-574x2-250823.jpg/bc4efea6-cd97-fa55-60bc-655b7ecbc6c7?t=1716383074543" data-min-width-320="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-574-250823.jpg/3f72c7aa-0be4-4ea1-9ff9-8068f2643174?t=1716383074301" data-min-width-575="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-814-250823.jpg/b2e559bb-90be-d070-3c4f-784c097fca22?t=1716383074764" data-min-width-835="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-1100-250823.jpg/f5c90183-9345-d93c-e912-35a5280a6836?t=1716383074978" data-min-width-1100="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-1100-250823.jpg/f5c90183-9345-d93c-e912-35a5280a6836?t=1716383074978" data-init-response="" style="display:none;" id="promoComponentImage" alt="Man looking down at phone"> <div class="module-body"> <div class=" info" data-qa-promo-info=""> <h3>Need help with your device? </h3> <p> Take a look at our useful self-help guide. </p> <p class="product-cta">Go to help</p> </div> </div> </a> </div> </div> <style type="text/css"> .no-js #promoM-25787716 img{ content: url("/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-574x2-250823.jpg/bc4efea6-cd97-fa55-60bc-655b7ecbc6c7?t=1716383074543"); } @media screen and (min-width:575px){ .no-js #promoM-25787716 img{ content: url("/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-814-250823.jpg/b2e559bb-90be-d070-3c4f-784c097fca22?t=1716383074764"); } } @media screen and (min-width:815px){ .no-js #promoM-25787716 img{ content: url("/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-1100-250823.jpg/f5c90183-9345-d93c-e912-35a5280a6836?t=1716383074978"); } } @media screen and (min-width:1100px){ .no-js #promoM-25787716 img{ content: url("/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-1100-250823.jpg/f5c90183-9345-d93c-e912-35a5280a6836?t=1716383074978"); } } </style> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="col-md-6"> <div id="fragment-0-grkr" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_AdK9soxLe9QY_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_AdK9soxLe9QY"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_AdK9soxLe9QY"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728309" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715642" data-analytics-asset-title="HelpSupportPromosblock My O2 promo 1996" data-analytics-asset-type="web-content"> <div component-name="promoM" data-qa-component-name-promom-my-o2="" class="" id=""> <div id="promoM-804328712" class="module promo short light last-item videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="/myo2" title="Go to My O2 " target="" manual_cm_re="promoMShort-_-row_col-_-My O2" class=""> <img src="/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-574x2-250823.jpg/54d48e90-f349-3f8d-6b52-552f9f5fe1ee?t=1716383185730" data-min-width-320="/documents/1106106/10571490/promo-m-short-574x2-240424+%281%29.jpg/bff9ea92-76fd-7e5c-536c-ad726b3106ab?t=1713963474238" data-min-width-575="/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-814-250823.jpg/1524938e-7000-cd84-58f9-148c195334a2?t=1716383185932" data-min-width-835="/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-1100-250823.jpg/93357a14-8081-6b01-2d4a-d437845d430b?t=1716383185291" data-min-width-1100="/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-1100-250823.jpg/93357a14-8081-6b01-2d4a-d437845d430b?t=1716383185291" data-init-response="" style="display:none;" id="promoComponentImage" alt="My O2 app on phones screens"> <div class="module-body"> <div class=" info" data-qa-promo-info=""> <h3>My O2 </h3> <p> Track your usage, check your bills, upgrade and more. </p> <p class="product-cta">Go to My O2 </p> </div> </div> </a> </div> </div> <style type="text/css"> .no-js #promoM-804328712 img{ content: url("/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-574x2-250823.jpg/54d48e90-f349-3f8d-6b52-552f9f5fe1ee?t=1716383185730"); } @media screen and (min-width:575px){ .no-js #promoM-804328712 img{ content: url("/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-814-250823.jpg/1524938e-7000-cd84-58f9-148c195334a2?t=1716383185932"); } } @media screen and (min-width:815px){ .no-js #promoM-804328712 img{ content: url("/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-1100-250823.jpg/93357a14-8081-6b01-2d4a-d437845d430b?t=1716383185291"); } } @media screen and (min-width:1100px){ .no-js #promoM-804328712 img{ content: url("/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-1100-250823.jpg/93357a14-8081-6b01-2d4a-d437845d430b?t=1716383185291"); } } </style> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-6"> <div id="fragment-0-etbu" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_gWNUF9SkA2q0_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_gWNUF9SkA2q0"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_gWNUF9SkA2q0"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728350" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715942" data-analytics-asset-title="CommunityO2promoxxlshort O2 Community promo 571216" data-analytics-asset-type="web-content"> <div component-name="promoM" data-qa-component-name-promom-o2-community="" class="" id=""> <div id="promoM-1867766318" class="module promo short light videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="https://community.o2.co.uk/" title="Find out more" target="" manual_cm_re="promoMShort-_-row_col-_-O2 Community" class=""> <img src="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-574x2-250823.jpg/fa2043ef-7013-b3cb-6b0a-ef4dff9d6db4?t=1716383116196" data-min-width-320="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-574-250823.jpg/388561fd-ec2d-99c2-3883-ca473483c597?t=1716383115981" data-min-width-575="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-814-250823.jpg/6e4b1459-4325-aa85-bfd7-62a78e9c29ba?t=1716383116406" data-min-width-835="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-1100-250823.jpg/60161fc9-8a75-a7e7-b409-e280f9d615e9?t=1716383115720" data-min-width-1100="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-1100-250823.jpg/60161fc9-8a75-a7e7-b409-e280f9d615e9?t=1716383115720" data-init-response="" style="display:none;" id="promoComponentImage" alt="o2 icon"> <div class="module-body"> <div class=" info" data-qa-promo-info=""> <h3>O2 Community </h3> <p> Get help and chat to other customers in the O2 Community. </p> <p class="product-cta">Find out more</p> </div> </div> </a> </div> </div> <style type="text/css"> .no-js #promoM-1867766318 img{ content: url("/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-574x2-250823.jpg/fa2043ef-7013-b3cb-6b0a-ef4dff9d6db4?t=1716383116196"); } @media screen and (min-width:575px){ .no-js #promoM-1867766318 img{ content: url("/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-814-250823.jpg/6e4b1459-4325-aa85-bfd7-62a78e9c29ba?t=1716383116406"); } } @media 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<section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_D9dVrKVZ6AL7"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728294" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715966" data-analytics-asset-title="CommunityO2promoxxlshort Still need help? promo 603541" data-analytics-asset-type="web-content"> <div component-name="promoM" data-qa-component-name-promom-still-need-help?="" class="" id=""> <div id="promoM-1031444831" class="module promo short light last-item videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="/contactus" title="Contact us" target="" manual_cm_re="promoMShort-_-row_col-_-Still need help?" class=""> <img src="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-574x2-210524.jpg/198bf240-e708-4271-ed02-7211318de3a9?t=1716383147795" data-min-width-320="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-574-210524.jpg/ef030363-0e59-2cf6-3332-a035b23389cf?t=1716383147525" data-min-width-575="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-814-210524.jpg/71046f2c-c02f-ddf3-7336-b21a477bae6b?t=1716383148065" data-min-width-835="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-1100-210524.jpg/db83b4cf-4a43-30c0-1288-f862b9ddde5e?t=1716383148299" data-min-width-1100="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-1100-210524.jpg/db83b4cf-4a43-30c0-1288-f862b9ddde5e?t=1716383148299" data-init-response="" style="display:none;" id="promoComponentImage" alt="Person from an O2 store"> <div class="module-body"> <div class=" info" data-qa-promo-info=""> <h3>Still need help? </h3> <p> Find the best way to get in touch. </p> <p class="product-cta">Contact us</p> </div> </div> </a> </div> </div> <style type="text/css"> .no-js #promoM-1031444831 img{ content: url("/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-574x2-210524.jpg/198bf240-e708-4271-ed02-7211318de3a9?t=1716383147795"); } @media screen and (min-width:575px){ .no-js #promoM-1031444831 img{ content: url("/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-814-210524.jpg/71046f2c-c02f-ddf3-7336-b21a477bae6b?t=1716383148065"); } } @media screen and (min-width:815px){ .no-js #promoM-1031444831 img{ content: url("/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-1100-210524.jpg/db83b4cf-4a43-30c0-1288-f862b9ddde5e?t=1716383148299"); } } @media screen and (min-width:1100px){ .no-js #promoM-1031444831 img{ content: url("/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-1100-210524.jpg/db83b4cf-4a43-30c0-1288-f862b9ddde5e?t=1716383148299"); } } </style> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> </div> <form action="#" class="hide" id="hrefFm" method="post" name="hrefFm" aria-hidden="true"><span></span><button hidden type="submit"/>Hidden</button></form> </div> </section> </div> </div> </div> </div> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-barebone portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_o2footerpersonalcontentinstance_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_o2footerpersonalcontentinstance"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_o2footerpersonalcontentinstance"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1106105" data-fragments-editor-item-type="fragments-editor-mapped-item" > <div 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src="//static-www.o2.co.uk/sites/default/files/menu_images/find-a-store%402x_0.png" alt="Find a store" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Find a store-_-na" href="https://stores.o2.co.uk/">Find a store</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/check-network%402x_0.png" alt="Check our network" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Check our network-_-na" href="https://www.o2.co.uk/coveragechecker">Check our network</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/my-o2%402x_0.png" alt="Sign in to My O2" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Sign in to My O2-_-na" href="https://accounts.o2.co.uk/auth">Sign in to My O2</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/track-order%402x.png" alt="Track my order" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Track my 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href="https://www.o2.co.uk/shop/apple/iphone-16-pro-max">iPhone 16 Pro Max</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_- iPhone 16 Pro-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16-pro"> iPhone 16 Pro</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-iPhone 16-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16">iPhone 16</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Apple Watch Series 10-_-na" href="https://www.o2.co.uk/shop/apple/watch-series-10-titanium">Apple Watch Series 10</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Apple iPad Pro 13 inch M4-_-na" href="https://www.o2.co.uk/shop/apple/ipad-pro-13-inch-m4">Apple iPad Pro 13 inch M4</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Samsung Galaxy S24 Ultra-_-na" href="https://www.o2.co.uk/shop/samsung/galaxy-s24-ultra-5g">Samsung Galaxy S24 Ultra</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Samsung Galaxy S24-_-na" href="https://www.o2.co.uk/shop/samsung/galaxy-s24-5g">Samsung 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<dt>Help and support</dt> <div data-contextual-id="block:block=personal_footer_help_and_support:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="_zJwLmbgzaKo4ix6vR9l3fAJgBp9SabRFAcKdF460Go"></div> <dd> <a manual_cm_re="Footerlink-_-Help home-_-na" href="https://www.o2.co.uk/help">Help home</a> </dd> <dd> <a manual_cm_re="Footerlink-_-Contact us-_-na" href="https://www.o2.co.uk/contactus">Contact us</a> </dd> <dd> <a manual_cm_re="Footerlink-_-My O2-_-na" href="https://www.o2.co.uk/myo2">My O2</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Collection and delivery-_-na" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery">Collection and delivery</a> </dd> </div> </div> <div class="menu-list menu-shop"> <div id="block-personal-footer-follow-us" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <dt>Shop</dt> <div data-contextual-id="block:block=personal_footer_follow_us:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="v5HqT_CEx8n3Gq5-70tbI-Ofic7hQgUFPpLFLxDlydg"></div> <dd class=""> <a manual_cm_re="Footerlink-_-Phones-_-na" href="https://www.o2.co.uk/shop/phones">Phones</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Tablets-_-na" href="https://www.o2.co.uk/shop/tablets">Tablets</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Pay Monthly Sim-_-na" href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals">Pay Monthly Sim</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Pay As You Go Sim-_-na" href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go">Pay As You Go Sim</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Virgin Media O2 Joint Venture-_-na" href="https://www.virginmediao2.co.uk/">Virgin Media O2 Joint Venture</a> </dd> </div> </div></div></div><div class="o2-footer-primary footer-hidden mobile-show"><div class="in-liner col-xs-6"> <div class="menu-list menu-activity"> <div id="block-personal-footer-most-popular" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <div data-contextual-id="block:block=personal_footer_most_popular:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="i6tXEDjD-lPfG3ISQUQUJVlP15TwKyohqUD-6q6UApY"></div> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/find-a-store%402x_0.png" alt="Find a store" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Find a store-_-na" href="https://stores.o2.co.uk/">Find a store</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/check-network%402x_0.png" alt="Check our network" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Check our network-_-na" href="https://www.o2.co.uk/coveragechecker">Check our network</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/my-o2%402x_0.png" alt="Sign in to My O2" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Sign in to My O2-_-na" href="https://accounts.o2.co.uk/auth">Sign in to My O2</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/track-order%402x.png" alt="Track my order" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Track my order-_-na" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order">Track my order</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/search%402x_0.png" alt="Search" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Search-_-na" href="https://www.o2.co.uk/searchresult?view=html&q1=top&x1=page_type&q=">Search</a> </dd> </div> </div> </div><div class="in-liner col-xs-6"> <div class="menu-list menu-help-support"> <div id="block-personal-footer-help-and-support" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <dt>Help and support</dt> <div data-contextual-id="block:block=personal_footer_help_and_support:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="_zJwLmbgzaKo4ix6vR9l3fAJgBp9SabRFAcKdF460Go"></div> <dd> <a manual_cm_re="Footerlink-_-Help home-_-na" href="https://www.o2.co.uk/help">Help home</a> </dd> <dd> <a manual_cm_re="Footerlink-_-Contact us-_-na" href="https://www.o2.co.uk/contactus">Contact us</a> </dd> <dd> <a manual_cm_re="Footerlink-_-My O2-_-na" href="https://www.o2.co.uk/myo2">My O2</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Collection and delivery-_-na" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery">Collection and delivery</a> </dd> </div> </div> </div><div class="in-liner col-xs-6"><div class="menu-list menu-popular"> <div id="block-personal-footer-about-o2" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <dt>Popular in shop</dt> <div data-contextual-id="block:block=personal_footer_about_o2:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="CnibPr9pvojt0E22uPqytwzcgJx1sPPUP-a3TfxV9K4"></div> <dd class=""> <a manual_cm_re="Footerlink-_-iPhone 16 Pro Max-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16-pro-max">iPhone 16 Pro Max</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_- iPhone 16 Pro-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16-pro"> iPhone 16 Pro</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-iPhone 16-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16">iPhone 16</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Apple Watch Series 10-_-na" href="https://www.o2.co.uk/shop/apple/watch-series-10-titanium">Apple Watch Series 10</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Apple iPad Pro 13 inch M4-_-na" 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'\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d4289\x26p_p_id\x3dcom_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_gWNUF9SkA2q0\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dnull\x26p_p_col_pos\x3dnull\x26p_p_col_count\x3dnull\x26p_p_static\x3d1\x26p_p_isolated\x3d1\x26currentURL\x3d\x252Fweb\x252Fo2static\x252Fhelp\x252Fdevice-and-sim-support\x252Fhow-to-keep-your-mobile-number', refreshURLData: {} } ); Liferay.Loader.require('metal-dom/src/all/dom', function(metalDomSrcAllDom) { (function(){ var dom = metalDomSrcAllDom; (function() {var $ = AUI.$;var _ = AUI._; var focusInPortletHandler = dom.delegate( document, 'focusin', '.portlet', function(event) { dom.addClasses(dom.closest(event.delegateTarget, '.portlet'), 'open'); } ); var focusOutPortletHandler = dom.delegate( document, 'focusout', '.portlet', function(event) { dom.removeClasses(dom.closest(event.delegateTarget, '.portlet'), 'open'); } ); })();})(); });AUI().use('liferay-menu', 'liferay-notice', 'aui-base', 'liferay-session', 'liferay-poller', function(A) {(function() {var $ = AUI.$;var _ = AUI._; if (A.UA.mobile) { Liferay.Util.addInputCancel(); } })();(function() {var $ = AUI.$;var _ = AUI._; new Liferay.Menu(); var liferayNotices = Liferay.Data.notices; for (var i = 1; i < liferayNotices.length; i++) { new Liferay.Notice(liferayNotices[i]); } })();(function() {var $ = AUI.$;var _ = AUI._; Liferay.Session = new Liferay.SessionBase( { autoExtend: true, redirectOnExpire: false, redirectUrl: 'https\x3a\x2f\x2fwww\x2eo2\x2eco\x2euk\x2fweb\x2fguest', sessionLength: 900, sessionTimeoutOffset: 70, warningLength: 0 } ); })();}); // ]]> </script> <link data-senna-track="temporary" href="/o/product-navigation-product-menu-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663778092000" rel="stylesheet" type="text/css" /> <link data-senna-track="temporary" href="/o/staging-bar-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663778034000" rel="stylesheet" type="text/css" /> <script data-senna-track="permanent" src="/o/staging-bar-web/js/staging.js?browserId=ie&minifierType=js&languageId=en_GB&t=1663778034000" type="text/javascript"></script> <script data-senna-track="permanent" src="/o/staging-bar-web/js/staging_branch.js?browserId=ie&minifierType=js&languageId=en_GB&t=1663778034000" type="text/javascript"></script> <script data-senna-track="permanent" src="/o/staging-bar-web/js/staging_version.js?browserId=ie&minifierType=js&languageId=en_GB&t=1663778034000" type="text/javascript"></script> <link data-senna-track="temporary" href="/o/segments-experiment-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663778262000" rel="stylesheet" type="text/css" /> <link data-senna-track="temporary" href="/o/com.liferay.product.navigation.user.personal.bar.web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663778092000" rel="stylesheet" type="text/css" /> <link data-senna-track="temporary" href="/o/portal-search-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663777956000" rel="stylesheet" type="text/css" /> <script src="https://www.o2.co.uk/o/o2-theme/js/main.js?browserId=ie&minifierType=js&languageId=en_GB&t=1731526648000" type="text/javascript"></script> <script type="text/javascript"> // <![CDATA[ AUI().use( 'aui-base', function(A) { var frameElement = window.frameElement; if (frameElement && frameElement.getAttribute('id') === 'simulationDeviceIframe') { A.getBody().addClass('lfr-has-simulation-panel'); } } ); // ]]> </script><script type="text/javascript"> // <![CDATA[ Liferay.Loader.require('frontend-js-tooltip-support-web@2.0.5/index', function(frontendJsTooltipSupportWeb205Index) { (function(){ var TooltipSupport = frontendJsTooltipSupportWeb205Index; (function() { try { TooltipSupport.default() } catch (err) { console.error(err); } })();})(); }); // ]]> </script> </body> </html>

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How to keep your mobile number – Help and Support | O2