CINXE.COM
Technical Support from Rockwell Automation
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html><!-- InstanceBegin template="/Templates/template_support.dwt" codeOutsideHTMLIsLocked="false" --> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.rockwellautomation.com:80/support/","20081028230658","https://web.archive.org/","web","/_static/", "1225235218"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <!-- InstanceBeginEditable name="title" --> <title>Technical Support from Rockwell Automation</title> <!-- InstanceEndEditable --> <!-- InstanceBeginEditable name="meta" --> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta http-equiv="Content-Language" content="EN"> <meta name="keywords" content="Support, Knowledgebase, Downloads, Software Registration, Phone Support, Email Support, E-mail Support, OnSite Support, On-Site Support, On Site Support"> <meta name="description" content="With Rockwell Automation you can quickly obtain the information or assistance you need to resolve your automation-related issues."> <!-- InstanceEndEditable --> <!-- Begin RA Stylesheet Calls --> <link type="text/css" rel="stylesheet" media="screen" href="/web/20081028230658cs_/http://www.rockwellautomation.com/lib/css/rastyles_ns4_screen.css"> <style type="text/css">@import url("/web/20081028230658cs_/http://www.rockwellautomation.com/lib/css/rastyles_screen.css");</style> <link type="text/css" rel="stylesheet" media="print" href="/web/20081028230658cs_/http://www.rockwellautomation.com/lib/css/rastyles_print.css"> <!-- End Stylesheet --> <!-- InstanceBeginEditable name="javascript" --> <script type="text/javascript" src="/web/20081028230658js_/http://www.rockwellautomation.com/lib/js/utilities.js"></script> <!-- InstanceEndEditable --> <!-- InstanceParam name="onload" type="text" value="" --> <!-- InstanceParam name="rightcol" type="boolean" value="true" --> </head> <body leftmargin="0" topmargin="0" marginwidth="0" marginheight="0" onload=""> <div id="header"> <script language="JavaScript1.2" src="/web/20081028230658js_/http://www.rockwellautomation.com/lib/js/utilities.js"></script> <script language="JavaScript1.2" src="/web/20081028230658js_/http://www.rockwellautomation.com/lib/js/rabanner_ur.js"></script> <!--<script language="JavaScript1.2" src="/lib/js/rabanner.js"></script> <script language="JavaScript1.2" src="/lib/js/ramenulist.js"></script>--> </div> <div id="leftcol"> <link rel="stylesheet" type="text/css" href="/web/20081028230658cs_/http://www.rockwellautomation.com/lib/css/menu_new.css"> <h3>Get Support Now</h3> <script type="text/javascript" src="/web/20081028230658js_/http://www.rockwellautomation.com/support/emenu.js"></script> </div> <!-- InstanceBeginEditable name="EditRegion6" --> <img src="/web/20081028230658im_/http://www.rockwellautomation.com/images/mainimage_support.jpg" width="200" height="130" alt="" class="floatright redborder"> <div id="rightcol" style="margin-top:10px"> <h1>What's New</h1> <ul> <li><a href="/web/20081028230658/http://www.rockwellautomation.com/services/remote/techconnect/">TechConnect Adds System Support</a></li> <li><a href="/web/20081028230658/http://www.rockwellautomation.com/services/remote/get/scpvideo/">SCP Certification 10 Straight Years!</a></li> <li><a href="https://web.archive.org/web/20081028230658/http://literature.rockwellautomation.com/idc/groups/literature/documents/pp/gmsc10-pp023_-en-e.pdf" target="_blank">Prepurchase Callout Services and Save [PDF]</a></li> </ul> <h1>Related Links</h1> <ul> <li><a href="https://web.archive.org/web/20081028230658/http://literature.rockwellautomation.com/idc/groups/literature/documents/br/gmsg10-br001_-en-p.pdf" target="_blank">Services & Support Brochure [PDF]</a></li> <li><a href="/web/20081028230658/http://www.rockwellautomation.com/solutions/maintenance/" target="_blank">Maintenance Solutions</a></li> </ul> </div> <!-- InstanceEndEditable --> <div id="content"> <!-- InstanceBeginEditable name="content" --> <h1 style="margin-bottom:24px">Get Support Now</h1> <div id="tabsmulti" style="width:auto;clear:none;margin:24px 230px 24px 0"> <table border="0" cellpadding="0" cellspacing="0"> <tr valign="middle"> <td id="on" height="20"><a href="index.html">Self-Service Support</a></td><td id="gap"> </td> <td id="off"><a href="phone.html">Phone/OnSite Support</a></td><td id="gap"> </td> <td id="off"><nobr><a href="chat.html">Live Chat</a></nobr></td><td id="gap"> </td> <td id="off"><a href="email.html">E-mail Support</a></td><td id="gap"> </td> </tr> </table> </div> <h3>Knowledgebase</h3> <p>Start with the <a href="/web/20081028230658/http://www.rockwellautomation.com/knowledgebase/">Rockwell Automation Knowledgebase</a> for 24/7 technical information and assistance: <ul> <li>View technical/application notes</li> <li>Obtain software patches</li> <li>Subscribe for product/service email notifications</li> <li>Ask questions, and much more!</li> </ul> </p> <h4>Other Tools</h4> <ul> <li><a href="downloads.html">Software Updates, Firmware and Other Downloads</a></li> <li><a href="activations.html">Activations</a></li> <li><a href="https://web.archive.org/web/20081028230658/http://literature.rockwellautomation.com/intradoc-cgi/nph-idc_cgi.exe?IdcService=GET_SEARCH_RESULTS&QueryText=%28dWebExtension+%3CMATCHES%3E+%27pdf%27+%3Cand%3E+%28%3Cnot%3E+xViewableFile+%3CMATCHES%3E+%27No%27+%3Cor%3E+xViewableFile+%3CMATCHES%3E+%27%27%29+%3Cand%3E+%3Cnot%3E+xReleaseToFlag+%3CMATCHES%3E+%27Restricted+Item%27+%3Cand%3E+dSecurityGroup+%3CMATCHES%3E+%27Literature%27+%3Cand%3E+%3Cnot%3E+xBrand+%3CMATCHES%3E+%27Other+-+Other%27%29+%3CAND%3E+dDocTitle+%3CSUBSTRING%3E+%60MANUAL%60+%3CAND%3E+%28xLanguage+%3CSUBSTRING%3E+%60EN+-+English%60+%3COR%3E+xLanguage+%3CSUBSTRING%3E+%60MU+-+Multi+Lingual%60%29&DefaultQuery=&urlTemplate=%2Fidc%2Fgroups%2Fpublic%2Fdocuments%2Fwebassets%2Fsearch_results.hcst&ftx=&SortField=dDocTitle&SortOrder=Asc&SortSpec=&passedLangVal=EN+-+English&prepopVal=Manual&passedType=dDocTitle&passedParameter=Manual&submitQueryForm.x=13&submitQueryForm.y=10" target="_blank">Product User Manuals</a></li> <li><a href="https://web.archive.org/web/20081028230658/http://www.software.rockwell.com/support/regtrns/" target="_blank">Software Registration Transfer</a></li> <li><a href="/web/20081028230658/http://www.rockwellautomation.com/en/e-tools/" target="_blank">Product Configuration and Selection Tools</a></li> <li><a href="/web/20081028230658/http://www.rockwellautomation.com/solutions/integratedarchitecture/resources.html" target="_blank">Integrated Architecture Product Quick Starts</a></li> </ul> <p class="x-small" style="margin-top:30px;margin-bottom:6px"><a href="/web/20081028230658/http://www.rockwellautomation.com/services/remote/techconnect/">TechConnect Support</a> may be required to use some online features and/or obtain phone support.</p> <p class="x-small">Rockwell Automation products are subject to a variety of certification and registration requirements throughout the world, and not all products may be available for sale or use in your particular region. Please contact your local Rockwell Automation <a href="/web/20081028230658/http://www.rockwellautomation.com/locations/" target="_blank">sales office</a> or authorized Allen-Bradley <a href="/web/20081028230658/http://www.rockwellautomation.com/distributor/" target="_blank">distributor</a> for further information on local product availability.</p> <!-- InstanceEndEditable --> <div id="footer"> <!-- Copyright --> <script language="JavaScript1.2" src="/web/20081028230658js_/http://www.rockwellautomation.com/lib/js/copyright_ra.js"></script> <!-- Google Analytics --> <script src="https://web.archive.org/web/20081028230658js_/http://www.google-analytics.com/urchin.js" type="text/javascript"> </script> <script type="text/javascript"> _uacct = "UA-1346928-1"; urchinTracker(); </script> </div> </div> </body> <!-- InstanceEnd --> </html> <!-- FILE ARCHIVED ON 23:06:58 Oct 28, 2008 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 10:34:51 Nov 24, 2024. 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