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Official Google Cloud Blog: Customer support
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Engineered for your enterprise. </div> </div> </div></div> </div> </div> <!-- all content wrapper start --> <div class='cols-wrapper loading'> <div class='col-main-wrapper'> <div class='col-main'> <div class='section' id='main'><div class='widget Blog' data-version='1' id='Blog1'> <div class='post' data-id='5925045842206023590' itemscope='' itemtype='http://schema.org/BlogPosting'> <h2 class='title' itemprop='name'> <a href='https://cloud.googleblog.com/2014/10/improvements-to-google-apps-for-work.html' itemprop='url' title='Improvements to Google Apps for Work Support'> Improvements to Google Apps for Work Support </a> </h2> <div class='post-header'> <div class='published'> <span class='publishdate' itemprop='datePublished'> Tuesday, October 14, 2014 </span> </div> </div> <div class='post-body'> <div class='post-content' itemprop='articleBody'> <script type='text/template'> <div dir="ltr" style="text-align: left;" trbidi="on"> <span class="byline-author">Posted by Chris Roggenbuck, Support Program Manager, Google for Work</span> <br /> <br /> After more than a decade working with customers of all sizes from all over the world, we know that if you encounter an issue with your Google for Work services, you want reliable help—fast. As part of our commitment to customers, we’re announcing improvements to the Google Apps support program to make it even easier for administrators to resolve issues quickly. Here’s an overview of new features:<br /> <br /> <b>Chat Support</b><br /> A couple months ago, we started a pilot for chat support with a subset of Google Apps administrators. Based on the tremendous feedback we received (over 90% were satisfied), we’re now rolling out chat support as an option for English-language Apps administrators globally, and we’ll be adding more languages over the coming months. Admins of <a href="https://support.google.com/a/answer/60216?hl=en" target="_blank">verified domains</a> can initiate a chat session directly from our <a href="https://support.google.com/a/?hl=en#topic=29157" target="_blank">Help Center</a>.<br /> <div class="separator" style="clear: both; text-align: center;"> <a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgs0VDZftddnPzXjvdgjjVpolcX-DFpdxloNl2OZ8OcziJrzkDHeKzrvYexSjZcoKTF91cGdZOuT2xbbpeawsBIefzX3WZFIP3kxj_U6Le326ZxsAdttne5JpBWpfAPRrst0RnBF8nMRmU/s1600/Chat+Support+Screenshot.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="392" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgs0VDZftddnPzXjvdgjjVpolcX-DFpdxloNl2OZ8OcziJrzkDHeKzrvYexSjZcoKTF91cGdZOuT2xbbpeawsBIefzX3WZFIP3kxj_U6Le326ZxsAdttne5JpBWpfAPRrst0RnBF8nMRmU/s1600/Chat+Support+Screenshot.png" width="640" /></a></div> <b>In-Product Help</b><br /> Finding help should be easy, which is why we put our support documentation and help articles at your fingertips in the product interface. Help is also useful when its contextual — if you’re having trouble in <a href="https://www.google.com/work/apps/business/products/gmail/" target="_blank">Gmail</a> we want you to have the phone number to call Google without leaving Gmail. To access these resources, sign into one of our Google Apps products, such as Gmail, or the Admin Console then select ‘Help’ from the gear icon drop down in the upper right of your screen. You’ll see a direct link to call Google under ‘Contact Us’ and be able to search our Help Center from the same window.<br /> <div class="separator" style="clear: both; text-align: center;"> <a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOtP_kO-EVKdwXLGb0RofCZLzQlQLtlsx3hJHH-w8KoB0uYoRPsDA48EqfEXwfSlKuppIYWpFZhGWG9pKYwr35uyHVnUAINtIX0lITqP8tJuPHcrGKb2pF0jAZjDxxgmq6Jr62I3Zffyk/s1600/In+Product+Help+Screen+Shot.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="340" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOtP_kO-EVKdwXLGb0RofCZLzQlQLtlsx3hJHH-w8KoB0uYoRPsDA48EqfEXwfSlKuppIYWpFZhGWG9pKYwr35uyHVnUAINtIX0lITqP8tJuPHcrGKb2pF0jAZjDxxgmq6Jr62I3Zffyk/s1600/In+Product+Help+Screen+Shot.png" width="640" /></a></div> <b>Hangouts is ready for business</b><br /> This summer <a href="http://googleforwork.blogspot.com/2014/07/even-more-reasons-to-meet-face-to-face.html" target="_blank">we announced that</a> Google Hangouts is now covered under the same Terms of Service that support our other Google Apps services, like Gmail and Drive. That means we’ve got your back with 24x7 phone support and a guaranteed 99.9% uptime. <br /> <br /> <b>Our continued guarantee to you</b><br /> Over the past few years we’ve been improving our Apps support program to provide a better experience to our customers. We stand behind these improvements and our products, so today we’re happy to announce updated <a href="//www.google.com/apps/intl/en/terms/tssg.html" target="_blank">Technical Support Service Guidelines</a> that reflect and guarantee the many improvements we’ve made, including <a href="https://support.google.com/a/answer/1047213?hl=en" target="_blank">24/7 phone support</a> for Admins, numerous <a href="https://support.google.com/a/table/3247295?rd=1" target="_blank">language options</a> for support, and Google moderated help forums.<br /> <br /> So how are we doing? Customer satisfaction is one important way we measure success and a few years ago <a href="http://googleenterprise.blogspot.com/2011/11/24-x-7-phone-support-for-all-issues-and_14.html" target="_blank">we set a goal</a> to reach 95% customer satisfaction. We’re proud to report that we achieved this milestone for Google Apps. We’ll continue innovating and improving our support program to bring you new ways of getting expert help quickly. <br /> <br /> If we’ve done our job well, you shouldn’t need to reach us. But rest assured that if you do, we’ll help you get the most from Google Apps for Work. So drop us a line — we’re happy to chat!<br /> <br /></div> </script> <noscript> <div dir="ltr" style="text-align: left;" trbidi="on"> <span class="byline-author">Posted by Chris Roggenbuck, Support Program Manager, Google for Work</span> <br /> <br /> After more than a decade working with customers of all sizes from all over the world, we know that if you encounter an issue with your Google for Work services, you want reliable help—fast. As part of our commitment to customers, we’re announcing improvements to the Google Apps support program to make it even easier for administrators to resolve issues quickly. Here’s an overview of new features:<br /> <br /> <b>Chat Support</b><br /> A couple months ago, we started a pilot for chat support with a subset of Google Apps administrators. Based on the tremendous feedback we received (over 90% were satisfied), we’re now rolling out chat support as an option for English-language Apps administrators globally, and we’ll be adding more languages over the coming months. Admins of <a href="https://support.google.com/a/answer/60216?hl=en" target="_blank">verified domains</a> can initiate a chat session directly from our <a href="https://support.google.com/a/?hl=en#topic=29157" target="_blank">Help Center</a>.<br /> <div class="separator" style="clear: both; text-align: center;"> <a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgs0VDZftddnPzXjvdgjjVpolcX-DFpdxloNl2OZ8OcziJrzkDHeKzrvYexSjZcoKTF91cGdZOuT2xbbpeawsBIefzX3WZFIP3kxj_U6Le326ZxsAdttne5JpBWpfAPRrst0RnBF8nMRmU/s1600/Chat+Support+Screenshot.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="392" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgs0VDZftddnPzXjvdgjjVpolcX-DFpdxloNl2OZ8OcziJrzkDHeKzrvYexSjZcoKTF91cGdZOuT2xbbpeawsBIefzX3WZFIP3kxj_U6Le326ZxsAdttne5JpBWpfAPRrst0RnBF8nMRmU/s1600/Chat+Support+Screenshot.png" width="640" /></a></div> <b>In-Product Help</b><br /> Finding help should be easy, which is why we put our support documentation and help articles at your fingertips in the product interface. Help is also useful when its contextual — if you’re having trouble in <a href="https://www.google.com/work/apps/business/products/gmail/" target="_blank">Gmail</a> we want you to have the phone number to call Google without leaving Gmail. To access these resources, sign into one of our Google Apps products, such as Gmail, or the Admin Console then select ‘Help’ from the gear icon drop down in the upper right of your screen. You’ll see a direct link to call Google under ‘Contact Us’ and be able to search our Help Center from the same window.<br /> <div class="separator" style="clear: both; text-align: center;"> <a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOtP_kO-EVKdwXLGb0RofCZLzQlQLtlsx3hJHH-w8KoB0uYoRPsDA48EqfEXwfSlKuppIYWpFZhGWG9pKYwr35uyHVnUAINtIX0lITqP8tJuPHcrGKb2pF0jAZjDxxgmq6Jr62I3Zffyk/s1600/In+Product+Help+Screen+Shot.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="340" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOtP_kO-EVKdwXLGb0RofCZLzQlQLtlsx3hJHH-w8KoB0uYoRPsDA48EqfEXwfSlKuppIYWpFZhGWG9pKYwr35uyHVnUAINtIX0lITqP8tJuPHcrGKb2pF0jAZjDxxgmq6Jr62I3Zffyk/s1600/In+Product+Help+Screen+Shot.png" width="640" /></a></div> <b>Hangouts is ready for business</b><br /> This summer <a href="http://googleforwork.blogspot.com/2014/07/even-more-reasons-to-meet-face-to-face.html" target="_blank">we announced that</a> Google Hangouts is now covered under the same Terms of Service that support our other Google Apps services, like Gmail and Drive. That means we’ve got your back with 24x7 phone support and a guaranteed 99.9% uptime. <br /> <br /> <b>Our continued guarantee to you</b><br /> Over the past few years we’ve been improving our Apps support program to provide a better experience to our customers. We stand behind these improvements and our products, so today we’re happy to announce updated <a href="//www.google.com/apps/intl/en/terms/tssg.html" target="_blank">Technical Support Service Guidelines</a> that reflect and guarantee the many improvements we’ve made, including <a href="https://support.google.com/a/answer/1047213?hl=en" target="_blank">24/7 phone support</a> for Admins, numerous <a href="https://support.google.com/a/table/3247295?rd=1" target="_blank">language options</a> for support, and Google moderated help forums.<br /> <br /> So how are we doing? Customer satisfaction is one important way we measure success and a few years ago <a href="http://googleenterprise.blogspot.com/2011/11/24-x-7-phone-support-for-all-issues-and_14.html" target="_blank">we set a goal</a> to reach 95% customer satisfaction. We’re proud to report that we achieved this milestone for Google Apps. We’ll continue innovating and improving our support program to bring you new ways of getting expert help quickly. <br /> <br /> If we’ve done our job well, you shouldn’t need to reach us. But rest assured that if you do, we’ll help you get the most from Google Apps for Work. So drop us a line — we’re happy to chat!<br /> <br /></div> </noscript> </div> </div> <div class='share'> <span class='gplus-share social-wrapper' data-href='https://plus.google.com/share?url=https://cloud.googleblog.com/2014/10/improvements-to-google-apps-for-work.html'> <img alt='Share on Google+' height='24' src='https://www.gstatic.com/images/branding/google_plus/2x/ic_w_post_gplus_black_24dp.png' width='24'/> </span> <span class='twitter-custom social-wrapper' data-href='http://twitter.com/share?text=Official Google Cloud Blog:Improvements to Google Apps for Work Support&url=https://cloud.googleblog.com/2014/10/improvements-to-google-apps-for-work.html&via=gsuite'> <img alt='Share on Twitter' height='24' src='https://www.gstatic.com/images/icons/material/system/2x/post_twitter_black_24dp.png' width='24'/> </span> <span class='fb-custom social-wrapper' data-href='https://www.facebook.com/sharer.php?u=https://cloud.googleblog.com/2014/10/improvements-to-google-apps-for-work.html'> 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href='https://cloud.googleblog.com/search/label/Gone%20Google'> Gone Google </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/gonegoogle'> gonegoogle </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20AdWords'> Google AdWords </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20App%20Engine'> Google App Engine </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Apps'> Google Apps </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Apps%20Blog'> Google Apps Blog </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Apps%20for%20Business'> Google Apps for Business </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Apps%20for%20Education'> Google Apps for Education </a> </li> <li> <a dir='ltr' 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href='https://cloud.googleblog.com/search/label/Google%20Calendar%20app'> Google Calendar app </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Certified%20Teachers'> Google Certified Teachers </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Chrome'> Google Chrome </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Chromebases'> Google Chromebases </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Classroom'> Google Classroom </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Cloud%20Datastore'> Google Cloud Datastore </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Cloud%20DNS'> Google Cloud DNS </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Cloud%20Platform'> Google Cloud Platform </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/google%20cloud%20storage'> google cloud storage </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Cloud%20Vision%20API'> Google Cloud Vision API </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/google%20commerce%20search'> google commerce search </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Compute%20Engine'> Google Compute Engine </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Doc'> Google Doc </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Docs'> Google Docs </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Domains'> Google Domains </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Draw'> Google Draw </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Drive'> Google Drive </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Drive%20for%20Work'> Google Drive for Work </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Earth'> Google Earth </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Earth%20Engine'> Google Earth Engine </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Earth%20Enterprise'> Google Earth Enterprise </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Earth%20Images'> Google Earth Images </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Earth%20Pro'> Google Earth Pro </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Email%20Security%20and%20Archiving'> Google Email Security and Archiving </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Enterprise'> Google Enterprise </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Enterprise%20Search'> Google Enterprise Search </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Expeditions'> Google Expeditions </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20for%20Education'> Google for Education </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20for%20Education%20Partner%20Program'> Google for Education Partner Program </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20for%20Education%20Training%20Center'> Google for Education Training Center </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20for%20Entrepreneurs'> Google for Entrepreneurs </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20for%20Work'> Google for Work </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20for%20Work%20and%20Google%20for%20Education%20Partner%20Program'> Google for Work and Google for Education Partner Program </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20for%20Work%20partner%20program'> Google for Work partner program </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Forms'> Google Forms </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Green'> Google Green </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/google%20groups'> google groups </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Hangout'> Google Hangout </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Hangouts'> Google Hangouts </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20I%2FO'> Google I/O </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Keep'> Google Keep </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Maps'> Google Maps </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Maps%20API'> Google Maps API </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Maps%20APIs'> Google Maps APIs </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Maps%20Coordinate'> Google Maps Coordinate </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Maps%20Engine'> Google Maps Engine </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Maps%20Engine%20Pro'> Google Maps Engine Pro </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Maps%20Engine%20public%20data%20program'> Google Maps Engine public data program </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Maps%20for%20Business'> Google Maps for Business </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Maps%20for%20Work'> Google Maps for Work </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Maps%20Gallery'> Google Maps Gallery </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Maps%20Tracks%20API'> Google Maps Tracks API </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Message%20Continuity'> Google Message Continuity </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/google%20message%20security'> google message security </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Mobile%20Device%20Management'> Google Mobile Device Management </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20My%20Maps'> Google My Maps </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20My%20Maps%20Pro'> Google My Maps Pro </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Places%20API'> Google Places API </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Play'> Google Play </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/google%20play%20for%20education'> google play for education </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Prediction%20API'> Google Prediction API </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Research%20tool'> Google Research tool </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Science%20Fair'> Google Science Fair </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Search%20Appliance'> Google Search Appliance </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Security%20Key'> Google Security Key </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Sheets'> Google Sheets </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Site%20Search'> Google Site Search </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/google%20sites'> google sites </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Slides%20API'> Google Slides API </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Smart%20Lock'> Google Smart Lock </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20spreadsheets'> Google spreadsheets </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Springboard'> Google Springboard </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/google%20storage'> google storage </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Storage%20for%20Developers'> Google Storage for Developers </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Translate'> Google Translate </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Vault'> Google Vault </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Video'> Google Video </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%20Wave'> Google Wave </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/google%2B'> google+ </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%2B%20api'> Google+ api </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Google%2B%20Communities'> Google+ Communities </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/googlenew'> googlenew </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/government'> government </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/GSA'> GSA </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/GSA%207.0'> GSA 7.0 </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/GSA%20for%20Commerce'> GSA for Commerce </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/guest%20post'> guest post </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/HALO%20Trust'> HALO Trust </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Hangout%20on%20Air'> Hangout on Air </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Hangouts%20on%20Air'> Hangouts on Air </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/HEAT'> HEAT </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/hints%20and%20tips'> hints and tips </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/HIPAA'> HIPAA </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Inbox'> Inbox </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Inbox%20by%20Gmail'> Inbox by Gmail </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/innovation'> innovation </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/international%20trade'> international trade </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Internet%20Explorer'> Internet Explorer </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/intranet'> intranet </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/io2011'> io2011 </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/iOS'> iOS </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/iPad'> iPad </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/IT'> IT </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/K-12'> K-12 </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Kubernetes'> Kubernetes </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/large%20business'> large business </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/MAM'> MAM </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/manufacturing'> manufacturing </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Mapping%20a%20better%20world'> Mapping a better world </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/marketplace'> marketplace </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/marketplace%20highlights'> marketplace highlights </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/mashups'> mashups </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/MCCs'> MCCs </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/MDM'> MDM </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/medium%20business'> medium business </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/migration'> migration </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/mobile'> mobile </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/mobile%20management'> mobile management </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/model%20contract%20clauses'> model contract clauses </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/moms'> moms </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Mother%27s%20Day'> Mother's Day </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/mpstaffpick'> mpstaffpick </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/MyHEAT'> MyHEAT </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/NAVMAN'> NAVMAN </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/new%20features'> new features </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/news'> news </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Niagara%20International%20Transportation%20Technology%20Coalition'> Niagara International Transportation Technology Coalition </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/non-profit'> non-profit </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/noteworthy'> noteworthy </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/offline'> offline </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/OpenID%20Connect'> OpenID Connect </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Parters'> Parters </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/partner'> partner </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Partner%20Showcase'> Partner Showcase </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/partners'> partners </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Place%20Summaries'> Place Summaries </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Postini'> Postini </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/privacy'> privacy </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/product%20ideas'> product ideas </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/productivity'> productivity </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Quickoffice'> Quickoffice </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Receptionist%27s%20Day'> Receptionist's Day </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/reports'> reports </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Reseller'> Reseller </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/retail'> retail </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/RSA'> RSA </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Safer%20Internet%20Day'> Safer Internet Day </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/SBW2013'> SBW2013 </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/SBW2014'> SBW2014 </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/sbweek'> sbweek </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/SCCs'> SCCs </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Search'> Search </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Security'> Security </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Security%20Key'> Security Key </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/small%20business'> small business </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Small%20Business%20Week'> Small Business Week </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Small%20businesses'> Small businesses </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/SMB'> SMB </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/spam%20and%20security%20trends'> spam and security trends </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Startups'> Startups </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/success%20story'> success story </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/support'> support </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/switch'> switch </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/System%20Admin'> System Admin </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/T%20Dispatch'> T Dispatch </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Teamwork%202015'> Teamwork 2015 </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Thanksgiving'> Thanksgiving </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Transport%20and%20Logistics'> Transport and Logistics </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Trust'> Trust </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/UK'> UK </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/university'> university </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/University%20of%20Calgary'> University of Calgary </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Updates'> Updates </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/utilities'> utilities </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Veteran%20Owned%20Businesses'> Veteran Owned Businesses </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Veterans%20Day'> Veterans Day </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Veterans%20Day%202013'> Veterans Day 2013 </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Veterans%20Day%202014'> Veterans Day 2014 </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/viewpoint'> viewpoint </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/VNX'> VNX </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/wallet'> wallet </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/webinar'> webinar </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/webmaster'> webmaster </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Winter'> Winter </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/women%20in%20tech'> women in tech </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Women%27s%20History%20Month'> Women's History Month </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/Work%20Resolutions'> Work Resolutions </a> </li> <li> <a dir='ltr' href='https://cloud.googleblog.com/search/label/World%20Bank'> World Bank </a> </li> </ul> <div class='clear'></div> </div> </div><div class='widget BlogArchive' data-version='1' id='BlogArchive1'> <div class='tab'> <i class='material-icons icon'>  </i> <h2> Archive </h2> <i class='material-icons arrow'>  </i> </div> <div class='widget-content'> <div id='ArchiveList'> <div id='BlogArchive1_ArchiveList'> <ul class='hierarchy'> <li class='archivedate expanded'> <div class='intervalToggle'> <span class='new-toggle' href='javascript:void(0)'> <i class='material-icons arrow'>  </i> </span> <a class='toggle' href='javascript:void(0)' style='display: none'> <span class='zippy toggle-open'> <i class='material-icons'>  </i>   </span> </a> <a class='post-count-link' href='https://cloud.googleblog.com/2016/'> 2016 </a> </div> <div class='items'> <ul class='hierarchy'> <li class='archivedate expanded'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2016/10/'> October </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2016/09/'> September </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2016/08/'> August </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2016/07/'> July </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2016/06/'> June </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2016/05/'> May </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2016/04/'> April </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2016/03/'> March </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2016/02/'> February </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2016/01/'> January </a> </div> <div class='items'> </div> </li> </ul> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class='intervalToggle'> <span class='new-toggle' href='javascript:void(0)'> <i class='material-icons arrow'>  </i> </span> <a class='toggle' href='javascript:void(0)' style='display: none'> <span class='zippy'> <i class='material-icons'>  </i>   </span> </a> <a class='post-count-link' href='https://cloud.googleblog.com/2015/'> 2015 </a> </div> <div class='items'> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2015/12/'> December </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2015/11/'> November </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2015/10/'> October </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2015/09/'> September </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2015/08/'> August </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2015/07/'> July </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2015/06/'> June </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2015/05/'> May </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2015/04/'> April </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2015/03/'> March </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2015/02/'> February </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2015/01/'> January </a> </div> <div class='items'> </div> </li> </ul> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class='intervalToggle'> <span class='new-toggle' href='javascript:void(0)'> <i class='material-icons arrow'>  </i> </span> <a class='toggle' href='javascript:void(0)' style='display: none'> <span class='zippy'> <i class='material-icons'>  </i>   </span> </a> <a class='post-count-link' href='https://cloud.googleblog.com/2014/'> 2014 </a> </div> <div class='items'> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2014/12/'> December </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2014/11/'> November </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2014/10/'> October </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2014/09/'> September </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2014/08/'> August </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2014/07/'> July </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2014/06/'> June </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2014/05/'> May </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2014/04/'> April </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2014/03/'> March </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2014/02/'> February </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2014/01/'> January </a> </div> <div class='items'> </div> </li> </ul> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class='intervalToggle'> <span class='new-toggle' href='javascript:void(0)'> <i class='material-icons arrow'>  </i> </span> <a class='toggle' href='javascript:void(0)' style='display: none'> <span class='zippy'> <i class='material-icons'>  </i>   </span> </a> <a class='post-count-link' href='https://cloud.googleblog.com/2013/'> 2013 </a> </div> <div class='items'> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2013/12/'> December </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2013/11/'> November </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2013/10/'> October </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2013/09/'> September </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2013/08/'> August </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2013/07/'> July </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2013/06/'> June </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2013/05/'> May </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2013/04/'> April </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2013/03/'> March </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2013/02/'> February </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2013/01/'> January </a> </div> <div class='items'> </div> </li> </ul> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class='intervalToggle'> <span class='new-toggle' href='javascript:void(0)'> <i class='material-icons arrow'>  </i> </span> <a class='toggle' href='javascript:void(0)' style='display: none'> <span class='zippy'> <i class='material-icons'>  </i>   </span> </a> <a class='post-count-link' href='https://cloud.googleblog.com/2012/'> 2012 </a> </div> <div class='items'> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2012/12/'> December </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2012/11/'> November </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2012/10/'> October </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2012/09/'> September </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2012/08/'> August </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2012/07/'> July </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2012/06/'> June </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2012/05/'> May </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2012/04/'> April </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2012/03/'> March </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2012/02/'> February </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2012/01/'> January </a> </div> <div class='items'> </div> </li> </ul> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class='intervalToggle'> <span class='new-toggle' href='javascript:void(0)'> <i class='material-icons arrow'>  </i> </span> <a class='toggle' href='javascript:void(0)' style='display: none'> <span class='zippy'> <i class='material-icons'>  </i>   </span> </a> <a class='post-count-link' href='https://cloud.googleblog.com/2011/'> 2011 </a> </div> <div class='items'> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2011/12/'> December </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2011/11/'> November </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2011/10/'> October </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2011/09/'> September </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2011/08/'> August </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2011/07/'> July </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2011/06/'> June </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2011/05/'> May </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2011/04/'> April </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2011/03/'> March </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2011/02/'> February </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2011/01/'> January </a> </div> <div class='items'> </div> </li> </ul> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class='intervalToggle'> <span class='new-toggle' href='javascript:void(0)'> <i class='material-icons arrow'>  </i> </span> <a class='toggle' href='javascript:void(0)' style='display: none'> <span class='zippy'> <i class='material-icons'>  </i>   </span> </a> <a class='post-count-link' href='https://cloud.googleblog.com/2010/'> 2010 </a> </div> <div class='items'> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2010/12/'> December </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2010/11/'> November </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2010/10/'> October </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2010/09/'> September </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2010/08/'> August </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2010/07/'> July </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2010/06/'> June </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2010/05/'> May </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2010/04/'> April </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2010/03/'> March </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2010/02/'> February </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2010/01/'> January </a> </div> <div class='items'> </div> </li> </ul> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class='intervalToggle'> <span class='new-toggle' href='javascript:void(0)'> <i class='material-icons arrow'>  </i> </span> <a class='toggle' href='javascript:void(0)' style='display: none'> <span class='zippy'> <i class='material-icons'>  </i>   </span> </a> <a class='post-count-link' href='https://cloud.googleblog.com/2009/'> 2009 </a> </div> <div class='items'> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2009/12/'> December </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2009/11/'> November </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2009/10/'> October </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2009/09/'> September </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2009/08/'> August </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2009/07/'> July </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2009/06/'> June </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2009/05/'> May </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2009/04/'> April </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2009/03/'> March </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2009/02/'> February </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2009/01/'> January </a> </div> <div class='items'> </div> </li> </ul> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class='intervalToggle'> <span class='new-toggle' href='javascript:void(0)'> <i class='material-icons arrow'>  </i> </span> <a class='toggle' href='javascript:void(0)' style='display: none'> <span class='zippy'> <i class='material-icons'>  </i>   </span> </a> <a class='post-count-link' href='https://cloud.googleblog.com/2008/'> 2008 </a> </div> <div class='items'> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2008/12/'> December </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2008/11/'> November </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2008/10/'> October </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2008/09/'> September </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2008/08/'> August </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2008/07/'> July </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2008/06/'> June </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2008/05/'> May </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2008/04/'> April </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2008/03/'> March </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2008/02/'> February </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2008/01/'> January </a> </div> <div class='items'> </div> </li> </ul> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class='intervalToggle'> <span class='new-toggle' href='javascript:void(0)'> <i class='material-icons arrow'>  </i> </span> <a class='toggle' href='javascript:void(0)' style='display: none'> <span class='zippy'> <i class='material-icons'>  </i>   </span> </a> <a class='post-count-link' href='https://cloud.googleblog.com/2007/'> 2007 </a> </div> <div class='items'> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2007/12/'> December </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2007/11/'> November </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2007/10/'> October </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2007/09/'> September </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2007/08/'> August </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2007/07/'> July </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2007/06/'> June </a> </div> <div class='items'> </div> </li> </ul> <ul class='hierarchy'> <li class='archivedate collapsed'> <div class=''> <a class='post-count-link' href='https://cloud.googleblog.com/2007/05/'> May </a> </div> <div class='items'> </div> 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style='margin-top: -16px;' width='92'/> </a> <ul> <li> <a href='//www.google.com/'> Google </a> </li> <li> <a href='//www.google.com/policies/privacy/'> Privacy </a> </li> <li> <a href='//www.google.com/policies/terms/'> Terms </a> </li> </ul> </div> </div> <script type='text/javascript'> //<![CDATA[ // Social sharing popups. var postEl = document.getElementsByClassName('social-wrapper'); var postCount = postEl.length; for(i=0; i<postCount;i++){ postEl[i].addEventListener("click", function(event){ var postUrl = this.getAttribute("data-href"); window.open( postUrl,'popUpWindow','height=500,width=500,left=10,top=10,resizable=yes,scrollbars=yes,toolbar=yes,menubar=no,location=no,directories=no,status=yes'); });} //]]> </script> <script type='text/javascript'> //<![CDATA[ var BreakpointHandler = function() { this.initted = false; this.isHomePage = false; this.isMobile = false; }; BreakpointHandler.prototype.finalizeSummary = function(summaryHtml, lastNode) { // Use $.trim for IE8 compatibility summaryHtml = $.trim(summaryHtml).replace(/(<br>|\s)+$/,''); if (lastNode.nodeType == 3) { var lastChar = summaryHtml.slice(-1); if (!lastChar.match(/[.”"?]/)) { if (!lastChar.match(/[A-Za-z]/)) { summaryHtml = summaryHtml.slice(0, -1); } summaryHtml += ' ...'; } } else if (lastNode.nodeType == 1 && (lastNode.nodeName == 'I' || lastNode.nodeName == 'A')) { summaryHtml += ' ...'; } return summaryHtml; }; BreakpointHandler.prototype.generateSummaryFromContent = function(content, numWords) { var seenWords = 0; var summaryHtml = ''; for (var i=0; i < content.childNodes.length; i++) { var node = content.childNodes[i]; var nodeText; if (node.nodeType == 1) { if (node.hasAttribute('data-about-pullquote')) { continue; } nodeText = node.textContent; if (nodeText === undefined) { // innerText for IE8 nodeText = node.innerText; } if (node.nodeName == 'DIV' || node.nodeName == 'B') { // Don't end early if we haven't seen enough words. if (seenWords < 10) { continue; } if (i > 0) { summaryHtml = this.finalizeSummary(summaryHtml, content.childNodes[i-1]); } break; } summaryHtml += node.outerHTML; } else if (node.nodeType == 3) { nodeText = node.nodeValue; summaryHtml += nodeText + ' '; } var words = nodeText.match(/\S+\s*/g); if (!words) { continue; } var remain = numWords - seenWords; if (words.length >= remain) { summaryHtml = this.finalizeSummary(summaryHtml, node); break; } seenWords += words.length; } return summaryHtml; }; BreakpointHandler.prototype.detect = function() { var match, pl = /\+/g, search = /([^&=]+)=?([^&]*)/g, decode = function (s) { return decodeURIComponent(s.replace(pl, " ")); }, query = window.location.search.substring(1); var urlParams = {}; while (match = search.exec(query)) urlParams[decode(match[1])] = decode(match[2]); this.isListPage = $('html').hasClass('list-page'); this.isMobile = urlParams['m'] === '1'; this.isHomePage = window.location.pathname == '/'; }; BreakpointHandler.prototype.initContent = function() { var self = this; 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