Genentech: Medicine Information Support

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The browser you are using, Internet Explorer 10, is no longer supported.</h2> </div> </div>  <div class="header__spacer "></div> <div class="js-nav-container "> <div class="constrained"> <div style="position: absolute; width: 260px; height: 100%;"> <div class="l-rail-left"> <div class="nav-secondary-container"> <nav class="nav-secondary js-nav-secondary"> <div class="nav-secondary__header "> <a class="nav-secondary__link" href="/patients">Patients</a> </div> <ul class="nav-secondary__children"> <li class="nav-secondary__child "> <a class="nav-secondary__link" href="/patients/medicines">Our Medicines</a> </li> <li class="nav-secondary__child "> <a class="nav-secondary__link" href="/patients/patient-foundation">Genentech Patient Foundation</a> </li> <li class="nav-secondary__child "> <a class="nav-secondary__link" href="/patients/clinical-trials">Clinical Trials</a> </li> <li class="nav-secondary__child "> <a class="nav-secondary__link" href="/patients/patient-support-services">Patient Support Services</a> </li> <li class="nav-secondary__child "> <a class="nav-secondary__link" href="/patients/understanding-insurance">Understanding Insurance</a> </li> <li class="nav-secondary__child current"> <a class="nav-secondary__link" href="/patients/medicine-information-support">Medicine Information Support</a> </li> <li class="nav-secondary__child "> <a class="nav-secondary__link" href="/patients/giving-patients-a-voice">Giving Patients a Voice</a> </li> <li class="nav-secondary__child "> <a class="nav-secondary__link" href="/patients/disease-education">Disease Education</a> </li> </ul> </nav> </div> </div> </div> </div> <div class="v4-constrained"> <div class="l-grid"> <div class="l-content-container"> <div class="l-content"> <div class="breadcrumbs"> <a href="/patients">Patients</a> / <a href="/patients/medicine-information-support">Medicine Information Support</a> </div> <header class="section-title "> <div class="section-title__main"> <h1 class="section-title__head">Seeking medical information about your Genentech medicine?</h1> <p>Our nurses and pharmacists are dedicated to providing fair, up-to-date, and easy-to-understand information about our medicines.</p> <div class="section-title__links"> <a href="https://www.gene.com/patients/medicines"> <span class="inner-text">See list of our medicines.</span> </a> </div> </div> </header> <section class="multipoint-grid multipoint-grid--left"> <div class="multipoint-grid__tile"> <div class="multipoint-grid__icon"> <svg class="icon icon--blue"><use xlink:href="#icon-multipoint-phone"></use></svg> </div> <div class="multipoint-grid__text"> <h5 class="multipoint-grid__head">Call Us</h5> <p class="multipoint-grid__body">Monday - Friday <br>5am - 5pm PT</p> <a href="tel:18008218590" class="multipoint-grid__link"><span class="inner-text">1-800-821-8590</span><svg class="icon"><use xlink:href="#icon-chevron-right"></use></svg></a> </div> </div> <div class="multipoint-grid__tile"> <div class="multipoint-grid__icon"> <svg class="icon icon--blue"><use xlink:href="#icon-multipoint-nurse-chat"></use></svg> </div> <div class="multipoint-grid__text"> <h5 class="multipoint-grid__head">Chat with us</h5> <p class="multipoint-grid__body">Monday - Friday <br>5am - 5pm PT</p> <a href="javascript:triggerEmbeddedSVC()" class="multipoint-grid__link"><span class="inner-text">Start the chat</span><svg class="icon"><use xlink:href="#icon-chevron-right"></use></svg></a> </div> </div> <div class="multipoint-grid__tile"> <div class="multipoint-grid__icon"> <svg class="icon icon--blue"><use xlink:href="#icon-multipoint-email"></use></svg> </div> <div class="multipoint-grid__text"> <h5 class="multipoint-grid__head">Email us</h5> <p class="multipoint-grid__body">Response within 2 business days.</p> <a href="/contact-us/submit-medical-inquiry?customertype=patient" class="multipoint-grid__link"><span class="inner-text">Fill out this form</span><svg class="icon"><use xlink:href="#icon-chevron-right"></use></svg></a> </div> </div> </section> <section class="editorial"> <p>You can ask:</p> <ul> <li> What are the possible side effects of my Genentech medicine? </li> <li>How does my Genentech medicine work?</li> <li>What is the clinical trial information for my Genentech medicine? </li> <li>Any other specific medical questions related to your Genentech medicine.</li> </ul> </section> <div class="callout-text "> <div class="callout__body"> <h4 class="callout-text__head">Genentech does not provide treatment advice; if you have questions about your medical condition, contact your healthcare provider.</h4> <p><nbsp></p> </div> </div> </div> </div> </div> </div> <style type='text/css'> .embeddedServiceHelpButton .helpButton .uiButton { background-color: #005290; font-family: "Arial", sans-serif; } .embeddedServiceHelpButton .helpButton .uiButton:focus { outline: 1px solid #005290; } </style> <script src="/assets/frontend/js/vendor/moment.min.js"></script> <script src="/assets/frontend/js/vendor/moment-timezone-with-data-10-year-range.min.js"></script> <script type='text/javascript' src='https://service.force.com/embeddedservice/5.0/esw.min.js'></script> <script type='text/javascript'> moment.tz.setDefault("America/Los_Angeles"); var START_TIME = '05:00'; var END_TIME = '17:00'; var DEFAULT_CUSTOMER_TYPE = 'Patient'; var FORMAT = 'hh:mm:ss'; var FM = 'DD-MM-YYYY HH:mma Z z'; var MESSAGES = { allLiveAgentsBusy: 'All Live Agents Busy', outsideBusinessHours: 'Live Chat Unavailable' }; var currentDate = moment(); 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} else if(window.location.hostname === "medinfouat.www.geneweaver.gene.com") { embedded_svc.init( 'https://roche-ssp--mauat.sandbox.my.salesforce.com', 'https://roche-ssp--mauat.sandbox.my.salesforce-sites.com/synapse', gslbBaseURL, '00D6t0000004etH', 'HCP_or_Patient_Service', { baseLiveAgentContentURL: 'https://c.la4-c1cs-ia5.salesforceliveagent.com/content', deploymentId: '5725A000000btQ9', buttonId: '5736e000000blOU', baseLiveAgentURL: 'https://d.la4-c1cs-ia5.salesforceliveagent.com/chat', eswLiveAgentDevName: 'HCP_or_Patient_Agent', isOfflineSupportEnabled: false } ); } else { //MASQA embedded_svc.init( 'https://roche-ssp--masqa.sandbox.my.salesforce.com', 'https://roche-ssp--masqa.sandbox.my.salesforce-sites.com/synapse', gslbBaseURL, '00DZ0000009T1bO', 'Patient', { baseLiveAgentContentURL: 'https://c.la3-c1cs-phx.salesforceliveagent.com/content', deploymentId: '5725A000000btQ9', buttonId: '5735A000000g5dd', baseLiveAgentURL: 'https://d.la3-c1cs-phx.salesforceliveagent.com/chat', eswLiveAgentDevName: 'Patient', isOfflineSupportEnabled: false } ); //SYNTESTINT - comment as needed /* embedded_svc.init( 'https://roche-ssp--syntestint.my.salesforce.com', 'https://syntestint-syntestint.cs14.force.com/synapse', gslbBaseURL, '00Dc0000003vz6w', 'Patient', { baseLiveAgentContentURL: 'https://c.la1-c1cs-ord.salesforceliveagent.com/content', deploymentId: '572c00000004CUL', buttonId: '573c00000004Ciq', baseLiveAgentURL: 'https://d.la1-c1cs-ord.salesforceliveagent.com/chat', eswLiveAgentDevName: 'Patient', isOfflineSupportEnabled: false } ); */ } }; if (!window.embedded_svc) { var s = document.createElement('script'); if (window.location.hostname === "www.gene.com") { s.setAttribute('src', 'https://roche-ssp.my.salesforce.com/embeddedservice/5.0/esw.min.js'); } else if(window.location.hostname === "medinfouat.www.geneweaver.gene.com") { s.setAttribute('src', 'https://roche-ssp--mauat.sandbox.my.salesforce.com/embeddedservice/5.0/esw.min.js'); } else { //MASQA s.setAttribute('src', 'https://roche-ssp--masqa.sandbox.my.salesforce.com/embeddedservice/5.0/esw.min.js'); //Syntestint - uncomment as needed //s.setAttribute('src', 'https://roche-ssp--syntestint.my.salesforce.com/embeddedservice/5.0/esw.min.js'); } s.onload = function() { initESW(null); }; document.body.appendChild(s); initChat(); } else { initESW('https://service.force.com'); initChat(); } window.triggerEmbeddedSVC = function () { var buttons = document.getElementsByClassName("helpButtonEnabled"); if (document.getElementsByClassName("helpButtonEnabled").length === 0) { setTimeout(triggerEmbeddedSVC, 250); return; } for (var i = 0; i < buttons.length; i++) { buttons[i].click(); } } function getUrlVars() { var vars = {}; var parts = window.location.href.replace(/[?&]+([^=&]+)=([^&]*)/gi, function(m,key,value) { vars[key] = value; }); return vars; } jQ.ready(function() { if (getUrlVars()['chat'] === "true") { triggerEmbeddedSVC(); } }); </script> <script> function showContactMethods(showPopup) { document.querySelector('#contactMethodsDisplay').style.display = showPopup ? 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