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xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="css-light-0"><polyline points="9 18 15 12 9 6"></polyline></svg></span></a></span></li><li class="QuantumSidebarLink-root css-light-7t4v2s"><span><a href="/docs/secure/multi-factor-authentication/webauthn-as-mfa" title="WebAuthn as Multi-Factor Authentication" class="QuantumSidebarLink-link css-light-127ud2i" type="article" depth="1"><span class="QuantumSidebarLink-icon QuantumSidebarLink-startIcon css-light-3djh8h"></span><span class="QuantumSidebarLink-title css-light-hdbujw">WebAuthn as Multi-Factor Authentication</span></a></span></li><li class="QuantumSidebarLink-root css-light-7t4v2s"><span><a href="/docs/secure/multi-factor-authentication/configure-cisco-duo-for-mfa" title="Configure Cisco Duo Security for MFA" class="QuantumSidebarLink-link css-light-127ud2i" type="article" depth="1"><span class="QuantumSidebarLink-icon QuantumSidebarLink-startIcon css-light-3djh8h"></span><span class="QuantumSidebarLink-title css-light-hdbujw">Configure Cisco Duo Security for MFA</span></a></span></li><li class="QuantumSidebarLink-root css-light-7t4v2s"><span><a href="/docs/secure/multi-factor-authentication/fido-authentication-with-webauthn" title="FIDO Authentication with WebAuthn" class="QuantumSidebarLink-link css-light-127ud2i" type="navigationItem" depth="1"><span class="QuantumSidebarLink-icon QuantumSidebarLink-startIcon css-light-3djh8h"></span><span class="QuantumSidebarLink-title css-light-hdbujw">FIDO Authentication with WebAuthn</span><span class="QuantumSidebarLink-icon QuantumSidebarLink-endIcon css-light-1njuh7n"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="css-light-0"><polyline points="9 18 15 12 9 6"></polyline></svg></span></a></span></li><li class="QuantumSidebarLink-root css-light-7t4v2s"><span><a href="/docs/secure/multi-factor-authentication/adaptive-mfa" title="Adaptive MFA" class="QuantumSidebarLink-link css-light-127ud2i" type="navigationItem" depth="1"><span class="QuantumSidebarLink-icon QuantumSidebarLink-startIcon css-light-3djh8h"></span><span class="QuantumSidebarLink-title css-light-hdbujw">Adaptive MFA</span><span class="QuantumSidebarLink-icon QuantumSidebarLink-endIcon css-light-1njuh7n"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="css-light-0"><polyline points="9 18 15 12 9 6"></polyline></svg></span></a></span></li><li class="QuantumSidebarLink-root css-light-7t4v2s"><span><a href="/docs/secure/multi-factor-authentication/auth0-guardian" title="Auth0 Guardian" class="QuantumSidebarLink-link css-light-127ud2i" type="navigationItem" depth="1"><span class="QuantumSidebarLink-icon QuantumSidebarLink-startIcon css-light-3djh8h"></span><span class="QuantumSidebarLink-title css-light-hdbujw">Auth0 Guardian</span><span class="QuantumSidebarLink-icon QuantumSidebarLink-endIcon css-light-1njuh7n"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="css-light-0"><polyline points="9 18 15 12 9 6"></polyline></svg></span></a></span></li><li class="QuantumSidebarLink-root css-light-7t4v2s"><span><a href="/docs/secure/multi-factor-authentication/customize-mfa" title="Customize MFA" class="QuantumSidebarLink-link css-light-127ud2i" type="navigationItem" depth="1"><span class="QuantumSidebarLink-icon QuantumSidebarLink-startIcon css-light-3djh8h"></span><span class="QuantumSidebarLink-title css-light-hdbujw">Customize MFA</span><span class="QuantumSidebarLink-icon 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css-light-7t4v2s"><span><a href="/docs/secure/multi-factor-authentication/configure-recovery-codes-for-mfa" title="Configure Recovery Codes for MFA" class="QuantumSidebarLink-link css-light-127ud2i" type="article" depth="1"><span class="QuantumSidebarLink-icon QuantumSidebarLink-startIcon css-light-3djh8h"></span><span class="QuantumSidebarLink-title css-light-hdbujw">Configure Recovery Codes for MFA</span></a></span></li><li class="QuantumSidebarLink-root css-light-7t4v2s"><span><a href="/docs/secure/multi-factor-authentication/manage-mfa-auth0-apis" title="Manage Authentication Factors with APIs" class="QuantumSidebarLink-link css-light-127ud2i" type="navigationItem" depth="1"><span class="QuantumSidebarLink-icon QuantumSidebarLink-startIcon css-light-3djh8h"></span><span class="QuantumSidebarLink-title css-light-hdbujw">Manage Authentication Factors with APIs</span><span class="QuantumSidebarLink-icon QuantumSidebarLink-endIcon css-light-1njuh7n"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="css-light-0"><polyline points="9 18 15 12 9 6"></polyline></svg></span></a></span></li><li class="QuantumSidebarLink-root css-light-7t4v2s"><span><a href="/docs/secure/multi-factor-authentication/reset-user-mfa" title="Reset User Multi-Factor Authentication and Recovery Codes" class="QuantumSidebarLink-link css-light-rk293q" type="article" depth="1"><span class="QuantumSidebarLink-icon QuantumSidebarLink-startIcon css-light-3djh8h"></span><span class="QuantumSidebarLink-title css-light-hdbujw">Reset User Multi-Factor Authentication and Recovery Codes</span></a></span></li><li class="QuantumSidebarLink-root css-light-7t4v2s"><span><a href="/docs/secure/multi-factor-authentication/multi-factor-authentication-developer-resources" title="Multi-factor Authentication Developer Resources" 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itemType="http://schema.org/ListItem"><a class="MuiTypography-root MuiTypography-inherit QuantumLink-root css-light-ewr4mf" itemProp="item" href="/docs/secure/multi-factor-authentication/reset-user-mfa"><button class="MuiTypography-root MuiTypography-subtitle2 QuantumLink-root QuantumBreadcrumbsItem-root css-light-1ume9uy" itemProp="name"><span class="QuantumBreadcrumbsItem-label">Reset User Multi-Factor Authentication and Recovery Codes</span></button></a><meta itemProp="position" content="4"/></span></li></ol></nav><article id="maincontent" role="main" class=""><div class="MuiBox-root css-light-10ib5jr"><h1 class="MuiTypography-root MuiTypography-h1 css-light-lvunq8">Reset User Multi-Factor Authentication and Recovery Codes</h1></div><div class="css-light-1kmlmk0"><div><div class="css-light-151tvvp"><style data-emotion="css-light "></style><p>If a user has lost their mobile device, they can use their recovery code to log in. If they do not have a recovery code, they will need their tenant administrator to reset their <dfn id="react-containers-DefinitionTooltip-0"><span class="tooltip-portal-underlined-word" data-mui-internal-clone-element="true" data-react-universal-portal="">multi-factor authentication</span><style data-emotion="css 1piulxx-MuiTooltip-popper" data-react-universal-portal="">.css-1piulxx-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="bottom"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="bottom"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="top"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="top"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="right"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="right"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="left"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="left"] .MuiTooltip-arrow::before{transform-origin:0 0;}</style><style data-emotion="css 1yddtj5-MuiPopper-root-MuiTooltip-popper" data-react-universal-portal="">.css-1yddtj5-MuiPopper-root-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="bottom"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="bottom"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="top"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="top"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="right"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="right"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="left"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="left"] .MuiTooltip-arrow::before{transform-origin:0 0;}</style></dfn> (MFA). This action is equivalent to removing or deleting the user's MFA registration. The MFA settings associated with the user will be removed, which allows them to set up MFA as if they were a new user on their next login attempt. To reset an admin's MFA as opposed to an end user's MFA, please contact <a href="/docs/troubleshoot/customer-support">Auth0 Support</a>.</p><div id="portal-title-0"><div class="title-portal-container MuiBox-root css-0" data-react-universal-portal=""><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="title-portal-icon css-0"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg><style data-emotion="css r3xy45-MuiTypography-root">.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}</style><h2 class="MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root" id="use-the-dashboard">Use the Dashboard</h2></div></div><ol><li><p>Go to <a href="https://manage.auth0.com/#/users">Dashboard > Users Management > Users</a>.</p></li><li><p>Click on the user whose MFA you want to reset.</p></li><li><p>Click on the <b>Actions</b> button on the top right of the screen.</p></li><li><p>Select <b>Reset Multi-factor</b> from the dropdown. Admins will also see a <b>Reset MFA</b> link at the bottom of the <b>Multi-Factor Authentication</b> tab of the <b>User Details</b> page if the user is already enrolled in MFA. Both these methods function the same way. There will be a pop-up box to confirm your decision. </p></li><li><p>Click <b>Yes, reset it</b> to reset the user's MFA.</p></li></ol><p>The next time the user logs in, they will need to set up their MFA just like a new user.</p><div id="portal-title-1"><div class="title-portal-container MuiBox-root css-0" data-react-universal-portal=""><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="title-portal-icon css-0"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg><style data-emotion="css r3xy45-MuiTypography-root">.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}</style><h2 class="MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root" id="use-the-management-api">Use the Management API</h2></div></div><p>As an admin, you can also use the <dfn id="react-containers-DefinitionTooltip-1"><span class="tooltip-portal-underlined-word" data-mui-internal-clone-element="true" data-react-universal-portal="">Management API</span><style data-emotion="css 1piulxx-MuiTooltip-popper" data-react-universal-portal="">.css-1piulxx-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="bottom"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="bottom"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="top"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="top"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="right"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="right"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="left"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*="left"] .MuiTooltip-arrow::before{transform-origin:0 0;}</style><style data-emotion="css 1yddtj5-MuiPopper-root-MuiTooltip-popper" data-react-universal-portal="">.css-1yddtj5-MuiPopper-root-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="bottom"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="bottom"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="top"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="top"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="right"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="right"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="left"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*="left"] .MuiTooltip-arrow::before{transform-origin:0 0;}</style></dfn> to delete a user's MFA enrollment using <code>DELETE </code><code>/api/v2/users/{id}/authentication-methods</code>. If the user has more than one enrollment, you will need to repeat the process for each enrollment.</p><div id="portal-title-2"><div class="title-portal-container MuiBox-root css-0" data-react-universal-portal=""><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="title-portal-icon css-0"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg><style data-emotion="css r3xy45-MuiTypography-root">.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}</style><h2 class="MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root" id="recovery-codes">Recovery codes</h2></div></div><p>With most MFA factors, the end user will be given a recovery code upon signup, which should be noted and kept secret. If they do not have their device or are otherwise temporarily unable to use their normal MFA process, the user can log in by entering this code after their username and password. If a recovery code is used, a new recovery code will be provided at that time.</p><img src="//images.ctfassets.net/cdy7uua7fh8z/P4BtAvr47zyL2kqhRHTro/3d7f49d9d476270db43c45eb65283e62/recovery-code.png" alt="Reset User MFA Recovery Code example"><p>If a user uninstalls then later re-installs Guardian, they may be prompted to enter their recovery code. If the recovery code has been lost, the user can perform a new installation of the app by disabling automatic restoration of their Guardian backup. To do so, the user will need to uninstall Guardian, temporarily disable automatic restoration of backups within their device settings (steps to do so will vary according to the device), then re-install the app. They will then need to add their MFA account(s) to the app as if performing a first-time setup. If automatic backups or automatic restoration are not enabled on the user's device, re-installation of the app will not prompt for a recovery code and the user will be required to add their MFA account(s) as in a first-time configuration.</p><p></p><div id="portal-title-3"><div class="title-portal-container MuiBox-root css-0" data-react-universal-portal=""><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="title-portal-icon css-0"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg><style data-emotion="css r3xy45-MuiTypography-root">.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}</style><h2 class="MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root" id="learn-more">Learn more</h2></div></div><ul><li><a href="/docs/troubleshoot/customer-support/reset-account-passwords">Reset Account Passwords</a></li><li><a href="/docs/troubleshoot/authentication-issues/troubleshoot-mfa-issues">Troubleshoot Multi-Factor Authentication Issues</a></li></ul></div></div></div></article><div data-article-footer="true" data-search-index="false" class="css-light-qw3jjx"><div class="css-light-ve6lx2"><p class="MuiTypography-root MuiTypography-body2 css-light-1890uci">Was this article helpful?</p><div 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data-emotion=\"css-light \"\u003E\u003C\u002Fstyle\u003E\u003Cp\u003EIf a user has lost their mobile device, they can use their recovery code to log in. If they do not have a recovery code, they will need their tenant administrator to reset their \u003Cdfn id=\"react-containers-DefinitionTooltip-0\"\u003E\u003Cspan class=\"tooltip-portal-underlined-word\" data-mui-internal-clone-element=\"true\" data-react-universal-portal=\"\"\u003Emulti-factor authentication\u003C\u002Fspan\u003E\u003Cstyle data-emotion=\"css 1piulxx-MuiTooltip-popper\" data-react-universal-portal=\"\"\u003E.css-1piulxx-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow::before{transform-origin:0 0;}\u003C\u002Fstyle\u003E\u003Cstyle data-emotion=\"css 1yddtj5-MuiPopper-root-MuiTooltip-popper\" data-react-universal-portal=\"\"\u003E.css-1yddtj5-MuiPopper-root-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow::before{transform-origin:0 0;}\u003C\u002Fstyle\u003E\u003C\u002Fdfn\u003E (MFA). This action is equivalent to removing or deleting the user's MFA registration. The MFA settings associated with the user will be removed, which allows them to set up MFA as if they were a new user on their next login attempt. To reset an admin's MFA as opposed to an end user's MFA, please contact \u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\"\u003EAuth0 Support\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003Cdiv id=\"portal-title-0\"\u003E\u003Cdiv class=\"title-portal-container MuiBox-root css-0\" data-react-universal-portal=\"\"\u003E\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"title-portal-icon css-0\"\u003E\u003Cpath d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\u003E\u003C\u002Fpath\u003E\u003Cpath d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\u003E\u003C\u002Fpath\u003E\u003C\u002Fsvg\u003E\u003Cstyle data-emotion=\"css r3xy45-MuiTypography-root\"\u003E.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}\u003C\u002Fstyle\u003E\u003Ch2 class=\"MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root\" id=\"use-the-dashboard\"\u003EUse the Dashboard\u003C\u002Fh2\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003Col\u003E\u003Cli\u003E\u003Cp\u003EGo to \u003Ca href=\"https:\u002F\u002F__AUTH0_MANAGE_URL__\u002F#\u002Fusers\"\u003EDashboard > Users Management > Users\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the user whose MFA you want to reset.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the \u003Cb\u003EActions\u003C\u002Fb\u003E button on the top right of the screen.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003ESelect \u003Cb\u003EReset Multi-factor\u003C\u002Fb\u003E from the dropdown. Admins will also see a \u003Cb\u003EReset MFA\u003C\u002Fb\u003E link at the bottom of the \u003Cb\u003EMulti-Factor Authentication\u003C\u002Fb\u003E tab of the \u003Cb\u003EUser Details\u003C\u002Fb\u003E page if the user is already enrolled in MFA. Both these methods function the same way. There will be a pop-up box to confirm your decision. \u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick \u003Cb\u003EYes, reset it\u003C\u002Fb\u003E to reset the user's MFA.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Fol\u003E\u003Cp\u003EThe next time the user logs in, they will need to set up their MFA just like a new user.\u003C\u002Fp\u003E\u003Cdiv id=\"portal-title-1\"\u003E\u003Cdiv class=\"title-portal-container MuiBox-root css-0\" data-react-universal-portal=\"\"\u003E\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"title-portal-icon css-0\"\u003E\u003Cpath d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\u003E\u003C\u002Fpath\u003E\u003Cpath d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\u003E\u003C\u002Fpath\u003E\u003C\u002Fsvg\u003E\u003Cstyle data-emotion=\"css r3xy45-MuiTypography-root\"\u003E.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}\u003C\u002Fstyle\u003E\u003Ch2 class=\"MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root\" id=\"use-the-management-api\"\u003EUse the Management API\u003C\u002Fh2\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003Cp\u003EAs an admin, you can also use the \u003Cdfn id=\"react-containers-DefinitionTooltip-1\"\u003E\u003Cspan class=\"tooltip-portal-underlined-word\" data-mui-internal-clone-element=\"true\" data-react-universal-portal=\"\"\u003EManagement API\u003C\u002Fspan\u003E\u003Cstyle data-emotion=\"css 1piulxx-MuiTooltip-popper\" data-react-universal-portal=\"\"\u003E.css-1piulxx-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow::before{transform-origin:0 0;}\u003C\u002Fstyle\u003E\u003Cstyle data-emotion=\"css 1yddtj5-MuiPopper-root-MuiTooltip-popper\" data-react-universal-portal=\"\"\u003E.css-1yddtj5-MuiPopper-root-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow::before{transform-origin:0 0;}\u003C\u002Fstyle\u003E\u003C\u002Fdfn\u003E to delete a user's MFA enrollment using \u003Ccode\u003EDELETE \u003C\u002Fcode\u003E\u003Ccode\u003E\u002Fapi\u002Fv2\u002Fusers\u002F{id}\u002Fauthentication-methods\u003C\u002Fcode\u003E. If the user has more than one enrollment, you will need to repeat the process for each enrollment.\u003C\u002Fp\u003E\u003Cdiv id=\"portal-title-2\"\u003E\u003Cdiv class=\"title-portal-container MuiBox-root css-0\" data-react-universal-portal=\"\"\u003E\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"title-portal-icon css-0\"\u003E\u003Cpath d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\u003E\u003C\u002Fpath\u003E\u003Cpath d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\u003E\u003C\u002Fpath\u003E\u003C\u002Fsvg\u003E\u003Cstyle data-emotion=\"css r3xy45-MuiTypography-root\"\u003E.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}\u003C\u002Fstyle\u003E\u003Ch2 class=\"MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root\" id=\"recovery-codes\"\u003ERecovery codes\u003C\u002Fh2\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003Cp\u003EWith most MFA factors, the end user will be given a recovery code upon signup, which should be noted and kept secret. If they do not have their device or are otherwise temporarily unable to use their normal MFA process, the user can log in by entering this code after their username and password. If a recovery code is used, a new recovery code will be provided at that time.\u003C\u002Fp\u003E\u003Cimg src=\"\u002F\u002Fimages.ctfassets.net\u002Fcdy7uua7fh8z\u002FP4BtAvr47zyL2kqhRHTro\u002F3d7f49d9d476270db43c45eb65283e62\u002Frecovery-code.png\" alt=\"Reset User MFA Recovery Code example\"\u003E\u003Cp\u003EIf a user uninstalls then later re-installs Guardian, they may be prompted to enter their recovery code. If the recovery code has been lost, the user can perform a new installation of the app by disabling automatic restoration of their Guardian backup. To do so, the user will need to uninstall Guardian, temporarily disable automatic restoration of backups within their device settings (steps to do so will vary according to the device), then re-install the app. They will then need to add their MFA account(s) to the app as if performing a first-time setup. If automatic backups or automatic restoration are not enabled on the user's device, re-installation of the app will not prompt for a recovery code and the user will be required to add their MFA account(s) as in a first-time configuration.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003Cdiv id=\"portal-title-3\"\u003E\u003Cdiv class=\"title-portal-container MuiBox-root css-0\" data-react-universal-portal=\"\"\u003E\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"title-portal-icon css-0\"\u003E\u003Cpath d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\u003E\u003C\u002Fpath\u003E\u003Cpath d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\u003E\u003C\u002Fpath\u003E\u003C\u002Fsvg\u003E\u003Cstyle data-emotion=\"css r3xy45-MuiTypography-root\"\u003E.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}\u003C\u002Fstyle\u003E\u003Ch2 class=\"MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root\" id=\"learn-more\"\u003ELearn more\u003C\u002Fh2\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\u002Freset-account-passwords\"\u003EReset Account Passwords\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fauthentication-issues\u002Ftroubleshoot-mfa-issues\"\u003ETroubleshoot Multi-Factor Authentication Issues\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E","meta":{"portals":[{"component":"Title","containerID":"portal-title-0","props":{"children":"\u003Ch2 class=\"anchor-heading\"\u003E\u003Cspan class=\"anchor\"\u003E\u003Ci class=\"icon icon-budicon-345\"\u003E\u003C\u002Fi\u003E\u003C\u002Fspan\u003EUse the Dashboard\u003C\u002Fh2\u003E","anchor":"use-the-dashboard","tag":"h2","meta":{"title":"Reset User Multi-Factor Authentication and Recovery Codes","updatedAt":"2023-08-21T13:42:58.642Z","contentfulId":"7LIeJvtEdHO42e6dCUuFXA","type":"article","description":"Learn how to reset a user's MFA in case they lose their mobile device and do not have a recovery code.","hash":"reset-user-mfa","sections":["mfa","articles","users"],"tags":["user-management","mfa"],"toc":true,"public":true,"parent":"3iQOs3RlvCUKFvGn0i8kqs","referenceLinks":["2NTjE9u0oTmpHyChS5KZ8F","3PoJw8fikNYTKJZ65SjBZZ"],"content":"\u003Cp\u003EIf a user has lost their mobile device, they can use their recovery code to log in. If they do not have a recovery code, they will need their tenant administrator to reset their \u003Cdfn data-key=\"multifactor-authentication\"\u003Emulti-factor authentication\u003C\u002Fdfn\u003E (MFA). This action is equivalent to removing or deleting the user's MFA registration. The MFA settings associated with the user will be removed, which allows them to set up MFA as if they were a new user on their next login attempt. To reset an admin's MFA as opposed to an end user's MFA, please contact \u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\"\u003EAuth0 Support\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Dashboard\u003C\u002Fh2\u003E\u003Col\u003E\u003Cli\u003E\u003Cp\u003EGo to \u003Ca href=\"https:\u002F\u002Fmanage.auth0.com\u002F#\u002Fusers\"\u003EDashboard > Users Management > Users\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the user whose MFA you want to reset.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the \u003Cb\u003EActions\u003C\u002Fb\u003E button on the top right of the screen.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003ESelect \u003Cb\u003EReset Multi-factor\u003C\u002Fb\u003E from the dropdown. Admins will also see a \u003Cb\u003EReset MFA\u003C\u002Fb\u003E link at the bottom of the \u003Cb\u003EMulti-Factor Authentication\u003C\u002Fb\u003E tab of the \u003Cb\u003EUser Details\u003C\u002Fb\u003E page if the user is already enrolled in MFA. Both these methods function the same way. There will be a pop-up box to confirm your decision. \u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick \u003Cb\u003EYes, reset it\u003C\u002Fb\u003E to reset the user's MFA.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Fol\u003E\u003Cp\u003EThe next time the user logs in, they will need to set up their MFA just like a new user.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Management API\u003C\u002Fh2\u003E\u003Cp\u003EAs an admin, you can also use the \u003Cdfn data-key=\"management-api\"\u003EManagement API\u003C\u002Fdfn\u003E to delete a user's MFA enrollment using \u003Ccode\u003EDELETE \u003C\u002Fcode\u003E\u003Ccode\u003E\u002Fapi\u002Fv2\u002Fusers\u002F{id}\u002Fauthentication-methods\u003C\u002Fcode\u003E. If the user has more than one enrollment, you will need to repeat the process for each enrollment.\u003C\u002Fp\u003E\u003Ch2\u003ERecovery codes\u003C\u002Fh2\u003E\u003Cp\u003EWith most MFA factors, the end user will be given a recovery code upon signup, which should be noted and kept secret. If they do not have their device or are otherwise temporarily unable to use their normal MFA process, the user can log in by entering this code after their username and password. If a recovery code is used, a new recovery code will be provided at that time.\u003C\u002Fp\u003E\u003Cimg src=\"\u002F\u002Fimages.ctfassets.net\u002Fcdy7uua7fh8z\u002FP4BtAvr47zyL2kqhRHTro\u002F3d7f49d9d476270db43c45eb65283e62\u002Frecovery-code.png\" alt=\"Reset User MFA Recovery Code example\"\u003E\u003Cp\u003EIf a user uninstalls then later re-installs Guardian, they may be prompted to enter their recovery code. If the recovery code has been lost, the user can perform a new installation of the app by disabling automatic restoration of their Guardian backup. To do so, the user will need to uninstall Guardian, temporarily disable automatic restoration of backups within their device settings (steps to do so will vary according to the device), then re-install the app. They will then need to add their MFA account(s) to the app as if performing a first-time setup. If automatic backups or automatic restoration are not enabled on the user's device, re-installation of the app will not prompt for a recovery code and the user will be required to add their MFA account(s) as in a first-time configuration.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003Ch2\u003ELearn more\u003C\u002Fh2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\u002Freset-account-passwords\u003EReset Account Passwords\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fauthentication-issues\u002Ftroubleshoot-mfa-issues\u003ETroubleshoot Multi-Factor Authentication Issues\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E","sitemap":true,"breadcrumbs":[{"title":"Secure","path":"\u002Fsecure","url":"\u002Fdocs\u002Fsecure"},{"title":"Multi-Factor Authentication","path":"\u002Fsecure\u002Fmulti-factor-authentication","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication"},{"title":"Reset User Multi-Factor Authentication and Recovery Codes","path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa"}],"path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","routeName":"article","section":"articles","titles":[{"content":"Use the Dashboard","anchor":"use-the-dashboard","level":2},{"content":"Use the Management API","anchor":"use-the-management-api","level":2},{"content":"Recovery codes","anchor":"recovery-codes","level":2}]},"title":"Use the Dashboard"}},{"component":"Title","containerID":"portal-title-1","props":{"children":"\u003Ch2 class=\"anchor-heading\"\u003E\u003Cspan class=\"anchor\"\u003E\u003Ci class=\"icon icon-budicon-345\"\u003E\u003C\u002Fi\u003E\u003C\u002Fspan\u003EUse the Management API\u003C\u002Fh2\u003E","anchor":"use-the-management-api","tag":"h2","meta":{"title":"Reset User Multi-Factor Authentication and Recovery Codes","updatedAt":"2023-08-21T13:42:58.642Z","contentfulId":"7LIeJvtEdHO42e6dCUuFXA","type":"article","description":"Learn how to reset a user's MFA in case they lose their mobile device and do not have a recovery code.","hash":"reset-user-mfa","sections":["mfa","articles","users"],"tags":["user-management","mfa"],"toc":true,"public":true,"parent":"3iQOs3RlvCUKFvGn0i8kqs","referenceLinks":["2NTjE9u0oTmpHyChS5KZ8F","3PoJw8fikNYTKJZ65SjBZZ"],"content":"\u003Cp\u003EIf a user has lost their mobile device, they can use their recovery code to log in. If they do not have a recovery code, they will need their tenant administrator to reset their \u003Cdfn data-key=\"multifactor-authentication\"\u003Emulti-factor authentication\u003C\u002Fdfn\u003E (MFA). This action is equivalent to removing or deleting the user's MFA registration. The MFA settings associated with the user will be removed, which allows them to set up MFA as if they were a new user on their next login attempt. To reset an admin's MFA as opposed to an end user's MFA, please contact \u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\"\u003EAuth0 Support\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Dashboard\u003C\u002Fh2\u003E\u003Col\u003E\u003Cli\u003E\u003Cp\u003EGo to \u003Ca href=\"https:\u002F\u002Fmanage.auth0.com\u002F#\u002Fusers\"\u003EDashboard > Users Management > Users\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the user whose MFA you want to reset.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the \u003Cb\u003EActions\u003C\u002Fb\u003E button on the top right of the screen.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003ESelect \u003Cb\u003EReset Multi-factor\u003C\u002Fb\u003E from the dropdown. Admins will also see a \u003Cb\u003EReset MFA\u003C\u002Fb\u003E link at the bottom of the \u003Cb\u003EMulti-Factor Authentication\u003C\u002Fb\u003E tab of the \u003Cb\u003EUser Details\u003C\u002Fb\u003E page if the user is already enrolled in MFA. Both these methods function the same way. There will be a pop-up box to confirm your decision. \u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick \u003Cb\u003EYes, reset it\u003C\u002Fb\u003E to reset the user's MFA.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Fol\u003E\u003Cp\u003EThe next time the user logs in, they will need to set up their MFA just like a new user.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Management API\u003C\u002Fh2\u003E\u003Cp\u003EAs an admin, you can also use the \u003Cdfn data-key=\"management-api\"\u003EManagement API\u003C\u002Fdfn\u003E to delete a user's MFA enrollment using \u003Ccode\u003EDELETE \u003C\u002Fcode\u003E\u003Ccode\u003E\u002Fapi\u002Fv2\u002Fusers\u002F{id}\u002Fauthentication-methods\u003C\u002Fcode\u003E. If the user has more than one enrollment, you will need to repeat the process for each enrollment.\u003C\u002Fp\u003E\u003Ch2\u003ERecovery codes\u003C\u002Fh2\u003E\u003Cp\u003EWith most MFA factors, the end user will be given a recovery code upon signup, which should be noted and kept secret. If they do not have their device or are otherwise temporarily unable to use their normal MFA process, the user can log in by entering this code after their username and password. If a recovery code is used, a new recovery code will be provided at that time.\u003C\u002Fp\u003E\u003Cimg src=\"\u002F\u002Fimages.ctfassets.net\u002Fcdy7uua7fh8z\u002FP4BtAvr47zyL2kqhRHTro\u002F3d7f49d9d476270db43c45eb65283e62\u002Frecovery-code.png\" alt=\"Reset User MFA Recovery Code example\"\u003E\u003Cp\u003EIf a user uninstalls then later re-installs Guardian, they may be prompted to enter their recovery code. If the recovery code has been lost, the user can perform a new installation of the app by disabling automatic restoration of their Guardian backup. To do so, the user will need to uninstall Guardian, temporarily disable automatic restoration of backups within their device settings (steps to do so will vary according to the device), then re-install the app. They will then need to add their MFA account(s) to the app as if performing a first-time setup. If automatic backups or automatic restoration are not enabled on the user's device, re-installation of the app will not prompt for a recovery code and the user will be required to add their MFA account(s) as in a first-time configuration.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003Ch2\u003ELearn more\u003C\u002Fh2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\u002Freset-account-passwords\u003EReset Account Passwords\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fauthentication-issues\u002Ftroubleshoot-mfa-issues\u003ETroubleshoot Multi-Factor Authentication Issues\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E","sitemap":true,"breadcrumbs":[{"title":"Secure","path":"\u002Fsecure","url":"\u002Fdocs\u002Fsecure"},{"title":"Multi-Factor Authentication","path":"\u002Fsecure\u002Fmulti-factor-authentication","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication"},{"title":"Reset User Multi-Factor Authentication and Recovery Codes","path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa"}],"path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","routeName":"article","section":"articles","titles":[{"content":"Use the Dashboard","anchor":"use-the-dashboard","level":2},{"content":"Use the Management API","anchor":"use-the-management-api","level":2},{"content":"Recovery codes","anchor":"recovery-codes","level":2}]},"title":"Use the Management API"}},{"component":"Title","containerID":"portal-title-2","props":{"children":"\u003Ch2 class=\"anchor-heading\"\u003E\u003Cspan class=\"anchor\"\u003E\u003Ci class=\"icon icon-budicon-345\"\u003E\u003C\u002Fi\u003E\u003C\u002Fspan\u003ERecovery codes\u003C\u002Fh2\u003E","anchor":"recovery-codes","tag":"h2","meta":{"title":"Reset User Multi-Factor Authentication and Recovery Codes","updatedAt":"2023-08-21T13:42:58.642Z","contentfulId":"7LIeJvtEdHO42e6dCUuFXA","type":"article","description":"Learn how to reset a user's MFA in case they lose their mobile device and do not have a recovery code.","hash":"reset-user-mfa","sections":["mfa","articles","users"],"tags":["user-management","mfa"],"toc":true,"public":true,"parent":"3iQOs3RlvCUKFvGn0i8kqs","referenceLinks":["2NTjE9u0oTmpHyChS5KZ8F","3PoJw8fikNYTKJZ65SjBZZ"],"content":"\u003Cp\u003EIf a user has lost their mobile device, they can use their recovery code to log in. If they do not have a recovery code, they will need their tenant administrator to reset their \u003Cdfn data-key=\"multifactor-authentication\"\u003Emulti-factor authentication\u003C\u002Fdfn\u003E (MFA). This action is equivalent to removing or deleting the user's MFA registration. The MFA settings associated with the user will be removed, which allows them to set up MFA as if they were a new user on their next login attempt. To reset an admin's MFA as opposed to an end user's MFA, please contact \u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\"\u003EAuth0 Support\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Dashboard\u003C\u002Fh2\u003E\u003Col\u003E\u003Cli\u003E\u003Cp\u003EGo to \u003Ca href=\"https:\u002F\u002Fmanage.auth0.com\u002F#\u002Fusers\"\u003EDashboard > Users Management > Users\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the user whose MFA you want to reset.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the \u003Cb\u003EActions\u003C\u002Fb\u003E button on the top right of the screen.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003ESelect \u003Cb\u003EReset Multi-factor\u003C\u002Fb\u003E from the dropdown. Admins will also see a \u003Cb\u003EReset MFA\u003C\u002Fb\u003E link at the bottom of the \u003Cb\u003EMulti-Factor Authentication\u003C\u002Fb\u003E tab of the \u003Cb\u003EUser Details\u003C\u002Fb\u003E page if the user is already enrolled in MFA. Both these methods function the same way. There will be a pop-up box to confirm your decision. \u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick \u003Cb\u003EYes, reset it\u003C\u002Fb\u003E to reset the user's MFA.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Fol\u003E\u003Cp\u003EThe next time the user logs in, they will need to set up their MFA just like a new user.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Management API\u003C\u002Fh2\u003E\u003Cp\u003EAs an admin, you can also use the \u003Cdfn data-key=\"management-api\"\u003EManagement API\u003C\u002Fdfn\u003E to delete a user's MFA enrollment using \u003Ccode\u003EDELETE \u003C\u002Fcode\u003E\u003Ccode\u003E\u002Fapi\u002Fv2\u002Fusers\u002F{id}\u002Fauthentication-methods\u003C\u002Fcode\u003E. If the user has more than one enrollment, you will need to repeat the process for each enrollment.\u003C\u002Fp\u003E\u003Ch2\u003ERecovery codes\u003C\u002Fh2\u003E\u003Cp\u003EWith most MFA factors, the end user will be given a recovery code upon signup, which should be noted and kept secret. If they do not have their device or are otherwise temporarily unable to use their normal MFA process, the user can log in by entering this code after their username and password. If a recovery code is used, a new recovery code will be provided at that time.\u003C\u002Fp\u003E\u003Cimg src=\"\u002F\u002Fimages.ctfassets.net\u002Fcdy7uua7fh8z\u002FP4BtAvr47zyL2kqhRHTro\u002F3d7f49d9d476270db43c45eb65283e62\u002Frecovery-code.png\" alt=\"Reset User MFA Recovery Code example\"\u003E\u003Cp\u003EIf a user uninstalls then later re-installs Guardian, they may be prompted to enter their recovery code. If the recovery code has been lost, the user can perform a new installation of the app by disabling automatic restoration of their Guardian backup. To do so, the user will need to uninstall Guardian, temporarily disable automatic restoration of backups within their device settings (steps to do so will vary according to the device), then re-install the app. They will then need to add their MFA account(s) to the app as if performing a first-time setup. If automatic backups or automatic restoration are not enabled on the user's device, re-installation of the app will not prompt for a recovery code and the user will be required to add their MFA account(s) as in a first-time configuration.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003Ch2\u003ELearn more\u003C\u002Fh2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\u002Freset-account-passwords\u003EReset Account Passwords\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fauthentication-issues\u002Ftroubleshoot-mfa-issues\u003ETroubleshoot Multi-Factor Authentication Issues\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E","sitemap":true,"breadcrumbs":[{"title":"Secure","path":"\u002Fsecure","url":"\u002Fdocs\u002Fsecure"},{"title":"Multi-Factor Authentication","path":"\u002Fsecure\u002Fmulti-factor-authentication","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication"},{"title":"Reset User Multi-Factor Authentication and Recovery Codes","path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa"}],"path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","routeName":"article","section":"articles","titles":[{"content":"Use the Dashboard","anchor":"use-the-dashboard","level":2},{"content":"Use the Management API","anchor":"use-the-management-api","level":2},{"content":"Recovery codes","anchor":"recovery-codes","level":2}]},"title":"Recovery codes"}},{"component":"Title","containerID":"portal-title-3","props":{"children":"\u003Ch2 class=\"anchor-heading\"\u003E\u003Cspan class=\"anchor\"\u003E\u003Ci class=\"icon icon-budicon-345\"\u003E\u003C\u002Fi\u003E\u003C\u002Fspan\u003ELearn more\u003C\u002Fh2\u003E","anchor":"learn-more","tag":"h2","meta":{"title":"Reset User Multi-Factor Authentication and Recovery Codes","updatedAt":"2023-08-21T13:42:58.642Z","contentfulId":"7LIeJvtEdHO42e6dCUuFXA","type":"article","description":"Learn how to reset a user's MFA in case they lose their mobile device and do not have a recovery code.","hash":"reset-user-mfa","sections":["mfa","articles","users"],"tags":["user-management","mfa"],"toc":true,"public":true,"parent":"3iQOs3RlvCUKFvGn0i8kqs","referenceLinks":["2NTjE9u0oTmpHyChS5KZ8F","3PoJw8fikNYTKJZ65SjBZZ"],"content":"\u003Cp\u003EIf a user has lost their mobile device, they can use their recovery code to log in. If they do not have a recovery code, they will need their tenant administrator to reset their \u003Cdfn data-key=\"multifactor-authentication\"\u003Emulti-factor authentication\u003C\u002Fdfn\u003E (MFA). This action is equivalent to removing or deleting the user's MFA registration. The MFA settings associated with the user will be removed, which allows them to set up MFA as if they were a new user on their next login attempt. To reset an admin's MFA as opposed to an end user's MFA, please contact \u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\"\u003EAuth0 Support\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Dashboard\u003C\u002Fh2\u003E\u003Col\u003E\u003Cli\u003E\u003Cp\u003EGo to \u003Ca href=\"https:\u002F\u002Fmanage.auth0.com\u002F#\u002Fusers\"\u003EDashboard > Users Management > Users\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the user whose MFA you want to reset.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the \u003Cb\u003EActions\u003C\u002Fb\u003E button on the top right of the screen.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003ESelect \u003Cb\u003EReset Multi-factor\u003C\u002Fb\u003E from the dropdown. Admins will also see a \u003Cb\u003EReset MFA\u003C\u002Fb\u003E link at the bottom of the \u003Cb\u003EMulti-Factor Authentication\u003C\u002Fb\u003E tab of the \u003Cb\u003EUser Details\u003C\u002Fb\u003E page if the user is already enrolled in MFA. Both these methods function the same way. There will be a pop-up box to confirm your decision. \u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick \u003Cb\u003EYes, reset it\u003C\u002Fb\u003E to reset the user's MFA.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Fol\u003E\u003Cp\u003EThe next time the user logs in, they will need to set up their MFA just like a new user.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Management API\u003C\u002Fh2\u003E\u003Cp\u003EAs an admin, you can also use the \u003Cdfn data-key=\"management-api\"\u003EManagement API\u003C\u002Fdfn\u003E to delete a user's MFA enrollment using \u003Ccode\u003EDELETE \u003C\u002Fcode\u003E\u003Ccode\u003E\u002Fapi\u002Fv2\u002Fusers\u002F{id}\u002Fauthentication-methods\u003C\u002Fcode\u003E. If the user has more than one enrollment, you will need to repeat the process for each enrollment.\u003C\u002Fp\u003E\u003Ch2\u003ERecovery codes\u003C\u002Fh2\u003E\u003Cp\u003EWith most MFA factors, the end user will be given a recovery code upon signup, which should be noted and kept secret. If they do not have their device or are otherwise temporarily unable to use their normal MFA process, the user can log in by entering this code after their username and password. If a recovery code is used, a new recovery code will be provided at that time.\u003C\u002Fp\u003E\u003Cimg src=\"\u002F\u002Fimages.ctfassets.net\u002Fcdy7uua7fh8z\u002FP4BtAvr47zyL2kqhRHTro\u002F3d7f49d9d476270db43c45eb65283e62\u002Frecovery-code.png\" alt=\"Reset User MFA Recovery Code example\"\u003E\u003Cp\u003EIf a user uninstalls then later re-installs Guardian, they may be prompted to enter their recovery code. If the recovery code has been lost, the user can perform a new installation of the app by disabling automatic restoration of their Guardian backup. To do so, the user will need to uninstall Guardian, temporarily disable automatic restoration of backups within their device settings (steps to do so will vary according to the device), then re-install the app. They will then need to add their MFA account(s) to the app as if performing a first-time setup. If automatic backups or automatic restoration are not enabled on the user's device, re-installation of the app will not prompt for a recovery code and the user will be required to add their MFA account(s) as in a first-time configuration.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003Ch2\u003ELearn more\u003C\u002Fh2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\u002Freset-account-passwords\u003EReset Account Passwords\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fauthentication-issues\u002Ftroubleshoot-mfa-issues\u003ETroubleshoot Multi-Factor Authentication Issues\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E","sitemap":true,"breadcrumbs":[{"title":"Secure","path":"\u002Fsecure","url":"\u002Fdocs\u002Fsecure"},{"title":"Multi-Factor Authentication","path":"\u002Fsecure\u002Fmulti-factor-authentication","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication"},{"title":"Reset User Multi-Factor Authentication and Recovery Codes","path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa"}],"path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","routeName":"article","section":"articles","titles":[{"content":"Use the Dashboard","anchor":"use-the-dashboard","level":2},{"content":"Use the Management API","anchor":"use-the-management-api","level":2},{"content":"Recovery codes","anchor":"recovery-codes","level":2}]},"title":"Learn more"}},{"component":"DefinitionTooltip","containerID":"react-containers-DefinitionTooltip-0","props":{"index":0,"children":"multi-factor authentication","key":"multifactor-authentication","dataKey":"multifactor-authentication"}},{"component":"DefinitionTooltip","containerID":"react-containers-DefinitionTooltip-1","props":{"index":1,"children":"Management API","key":"management-api","dataKey":"management-api"}}],"title":"Reset User Multi-Factor Authentication and Recovery Codes","updatedAt":"2023-08-21T13:42:58.642Z","contentfulId":"7LIeJvtEdHO42e6dCUuFXA","type":"article","description":"Learn how to reset a user's MFA in case they lose their mobile device and do not have a recovery code.","hash":"reset-user-mfa","sections":["mfa","articles","users"],"tags":["user-management","mfa"],"toc":true,"public":true,"parent":"3iQOs3RlvCUKFvGn0i8kqs","referenceLinks":["2NTjE9u0oTmpHyChS5KZ8F","3PoJw8fikNYTKJZ65SjBZZ"],"content":"\u003Cstyle data-emotion=\"css-light \"\u003E\u003C\u002Fstyle\u003E\u003Cp\u003EIf a user has lost their mobile device, they can use their recovery code to log in. If they do not have a recovery code, they will need their tenant administrator to reset their \u003Cdfn id=\"react-containers-DefinitionTooltip-0\"\u003E\u003Cspan class=\"tooltip-portal-underlined-word\" data-mui-internal-clone-element=\"true\" data-react-universal-portal=\"\"\u003Emulti-factor authentication\u003C\u002Fspan\u003E\u003Cstyle data-emotion=\"css 1piulxx-MuiTooltip-popper\" data-react-universal-portal=\"\"\u003E.css-1piulxx-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow::before{transform-origin:0 0;}\u003C\u002Fstyle\u003E\u003Cstyle data-emotion=\"css 1yddtj5-MuiPopper-root-MuiTooltip-popper\" data-react-universal-portal=\"\"\u003E.css-1yddtj5-MuiPopper-root-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow::before{transform-origin:0 0;}\u003C\u002Fstyle\u003E\u003C\u002Fdfn\u003E (MFA). This action is equivalent to removing or deleting the user's MFA registration. The MFA settings associated with the user will be removed, which allows them to set up MFA as if they were a new user on their next login attempt. To reset an admin's MFA as opposed to an end user's MFA, please contact \u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\"\u003EAuth0 Support\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003Cdiv id=\"portal-title-0\"\u003E\u003Cdiv class=\"title-portal-container MuiBox-root css-0\" data-react-universal-portal=\"\"\u003E\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"title-portal-icon css-0\"\u003E\u003Cpath d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\u003E\u003C\u002Fpath\u003E\u003Cpath d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\u003E\u003C\u002Fpath\u003E\u003C\u002Fsvg\u003E\u003Cstyle data-emotion=\"css r3xy45-MuiTypography-root\"\u003E.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}\u003C\u002Fstyle\u003E\u003Ch2 class=\"MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root\" id=\"use-the-dashboard\"\u003EUse the Dashboard\u003C\u002Fh2\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003Col\u003E\u003Cli\u003E\u003Cp\u003EGo to \u003Ca href=\"https:\u002F\u002F__AUTH0_MANAGE_URL__\u002F#\u002Fusers\"\u003EDashboard > Users Management > Users\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the user whose MFA you want to reset.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the \u003Cb\u003EActions\u003C\u002Fb\u003E button on the top right of the screen.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003ESelect \u003Cb\u003EReset Multi-factor\u003C\u002Fb\u003E from the dropdown. Admins will also see a \u003Cb\u003EReset MFA\u003C\u002Fb\u003E link at the bottom of the \u003Cb\u003EMulti-Factor Authentication\u003C\u002Fb\u003E tab of the \u003Cb\u003EUser Details\u003C\u002Fb\u003E page if the user is already enrolled in MFA. Both these methods function the same way. There will be a pop-up box to confirm your decision. \u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick \u003Cb\u003EYes, reset it\u003C\u002Fb\u003E to reset the user's MFA.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Fol\u003E\u003Cp\u003EThe next time the user logs in, they will need to set up their MFA just like a new user.\u003C\u002Fp\u003E\u003Cdiv id=\"portal-title-1\"\u003E\u003Cdiv class=\"title-portal-container MuiBox-root css-0\" data-react-universal-portal=\"\"\u003E\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"title-portal-icon css-0\"\u003E\u003Cpath d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\u003E\u003C\u002Fpath\u003E\u003Cpath d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\u003E\u003C\u002Fpath\u003E\u003C\u002Fsvg\u003E\u003Cstyle data-emotion=\"css r3xy45-MuiTypography-root\"\u003E.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}\u003C\u002Fstyle\u003E\u003Ch2 class=\"MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root\" id=\"use-the-management-api\"\u003EUse the Management API\u003C\u002Fh2\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003Cp\u003EAs an admin, you can also use the \u003Cdfn id=\"react-containers-DefinitionTooltip-1\"\u003E\u003Cspan class=\"tooltip-portal-underlined-word\" data-mui-internal-clone-element=\"true\" data-react-universal-portal=\"\"\u003EManagement API\u003C\u002Fspan\u003E\u003Cstyle data-emotion=\"css 1piulxx-MuiTooltip-popper\" data-react-universal-portal=\"\"\u003E.css-1piulxx-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow::before{transform-origin:0 0;}\u003C\u002Fstyle\u003E\u003Cstyle data-emotion=\"css 1yddtj5-MuiPopper-root-MuiTooltip-popper\" data-react-universal-portal=\"\"\u003E.css-1yddtj5-MuiPopper-root-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow::before{transform-origin:0 0;}\u003C\u002Fstyle\u003E\u003C\u002Fdfn\u003E to delete a user's MFA enrollment using \u003Ccode\u003EDELETE \u003C\u002Fcode\u003E\u003Ccode\u003E\u002Fapi\u002Fv2\u002Fusers\u002F{id}\u002Fauthentication-methods\u003C\u002Fcode\u003E. If the user has more than one enrollment, you will need to repeat the process for each enrollment.\u003C\u002Fp\u003E\u003Cdiv id=\"portal-title-2\"\u003E\u003Cdiv class=\"title-portal-container MuiBox-root css-0\" data-react-universal-portal=\"\"\u003E\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"title-portal-icon css-0\"\u003E\u003Cpath d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\u003E\u003C\u002Fpath\u003E\u003Cpath d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\u003E\u003C\u002Fpath\u003E\u003C\u002Fsvg\u003E\u003Cstyle data-emotion=\"css r3xy45-MuiTypography-root\"\u003E.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}\u003C\u002Fstyle\u003E\u003Ch2 class=\"MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root\" id=\"recovery-codes\"\u003ERecovery codes\u003C\u002Fh2\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003Cp\u003EWith most MFA factors, the end user will be given a recovery code upon signup, which should be noted and kept secret. If they do not have their device or are otherwise temporarily unable to use their normal MFA process, the user can log in by entering this code after their username and password. If a recovery code is used, a new recovery code will be provided at that time.\u003C\u002Fp\u003E\u003Cimg src=\"\u002F\u002Fimages.ctfassets.net\u002Fcdy7uua7fh8z\u002FP4BtAvr47zyL2kqhRHTro\u002F3d7f49d9d476270db43c45eb65283e62\u002Frecovery-code.png\" alt=\"Reset User MFA Recovery Code example\"\u003E\u003Cp\u003EIf a user uninstalls then later re-installs Guardian, they may be prompted to enter their recovery code. If the recovery code has been lost, the user can perform a new installation of the app by disabling automatic restoration of their Guardian backup. To do so, the user will need to uninstall Guardian, temporarily disable automatic restoration of backups within their device settings (steps to do so will vary according to the device), then re-install the app. They will then need to add their MFA account(s) to the app as if performing a first-time setup. If automatic backups or automatic restoration are not enabled on the user's device, re-installation of the app will not prompt for a recovery code and the user will be required to add their MFA account(s) as in a first-time configuration.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003Cdiv id=\"portal-title-3\"\u003E\u003Cdiv class=\"title-portal-container MuiBox-root css-0\" data-react-universal-portal=\"\"\u003E\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"title-portal-icon css-0\"\u003E\u003Cpath d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\u003E\u003C\u002Fpath\u003E\u003Cpath d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\u003E\u003C\u002Fpath\u003E\u003C\u002Fsvg\u003E\u003Cstyle data-emotion=\"css r3xy45-MuiTypography-root\"\u003E.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}\u003C\u002Fstyle\u003E\u003Ch2 class=\"MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root\" id=\"learn-more\"\u003ELearn more\u003C\u002Fh2\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\u002Freset-account-passwords\"\u003EReset Account Passwords\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fauthentication-issues\u002Ftroubleshoot-mfa-issues\"\u003ETroubleshoot Multi-Factor Authentication Issues\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E","sitemap":true,"breadcrumbs":[{"title":"Secure","path":"\u002Fsecure","url":"\u002Fdocs\u002Fsecure"},{"title":"Multi-Factor Authentication","path":"\u002Fsecure\u002Fmulti-factor-authentication","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication"},{"title":"Reset User Multi-Factor Authentication and Recovery Codes","path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa"}],"path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","routeName":"article","section":"articles","titles":[{"content":"Use the Dashboard","anchor":"use-the-dashboard","level":2},{"content":"Use the Management API","anchor":"use-the-management-api","level":2},{"content":"Recovery codes","anchor":"recovery-codes","level":2}],"originalPortals":[{"component":"Title","containerID":"portal-title-0","props":{"children":"\u003Ch2 class=\"anchor-heading\"\u003E\u003Cspan class=\"anchor\"\u003E\u003Ci class=\"icon icon-budicon-345\"\u003E\u003C\u002Fi\u003E\u003C\u002Fspan\u003EUse the Dashboard\u003C\u002Fh2\u003E","anchor":"use-the-dashboard","tag":"h2","meta":{"title":"Reset User Multi-Factor Authentication and Recovery Codes","updatedAt":"2023-08-21T13:42:58.642Z","contentfulId":"7LIeJvtEdHO42e6dCUuFXA","type":"article","description":"Learn how to reset a user's MFA in case they lose their mobile device and do not have a recovery code.","hash":"reset-user-mfa","sections":["mfa","articles","users"],"tags":["user-management","mfa"],"toc":true,"public":true,"parent":"3iQOs3RlvCUKFvGn0i8kqs","referenceLinks":["2NTjE9u0oTmpHyChS5KZ8F","3PoJw8fikNYTKJZ65SjBZZ"],"content":"\u003Cp\u003EIf a user has lost their mobile device, they can use their recovery code to log in. If they do not have a recovery code, they will need their tenant administrator to reset their \u003Cdfn data-key=\"multifactor-authentication\"\u003Emulti-factor authentication\u003C\u002Fdfn\u003E (MFA). This action is equivalent to removing or deleting the user's MFA registration. The MFA settings associated with the user will be removed, which allows them to set up MFA as if they were a new user on their next login attempt. To reset an admin's MFA as opposed to an end user's MFA, please contact \u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\"\u003EAuth0 Support\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Dashboard\u003C\u002Fh2\u003E\u003Col\u003E\u003Cli\u003E\u003Cp\u003EGo to \u003Ca href=\"https:\u002F\u002F__AUTH0_MANAGE_URL__\u002F#\u002Fusers\"\u003EDashboard > Users Management > Users\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the user whose MFA you want to reset.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the \u003Cb\u003EActions\u003C\u002Fb\u003E button on the top right of the screen.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003ESelect \u003Cb\u003EReset Multi-factor\u003C\u002Fb\u003E from the dropdown. Admins will also see a \u003Cb\u003EReset MFA\u003C\u002Fb\u003E link at the bottom of the \u003Cb\u003EMulti-Factor Authentication\u003C\u002Fb\u003E tab of the \u003Cb\u003EUser Details\u003C\u002Fb\u003E page if the user is already enrolled in MFA. Both these methods function the same way. There will be a pop-up box to confirm your decision. \u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick \u003Cb\u003EYes, reset it\u003C\u002Fb\u003E to reset the user's MFA.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Fol\u003E\u003Cp\u003EThe next time the user logs in, they will need to set up their MFA just like a new user.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Management API\u003C\u002Fh2\u003E\u003Cp\u003EAs an admin, you can also use the \u003Cdfn data-key=\"management-api\"\u003EManagement API\u003C\u002Fdfn\u003E to delete a user's MFA enrollment using \u003Ccode\u003EDELETE \u003C\u002Fcode\u003E\u003Ccode\u003E\u002Fapi\u002Fv2\u002Fusers\u002F{id}\u002Fauthentication-methods\u003C\u002Fcode\u003E. If the user has more than one enrollment, you will need to repeat the process for each enrollment.\u003C\u002Fp\u003E\u003Ch2\u003ERecovery codes\u003C\u002Fh2\u003E\u003Cp\u003EWith most MFA factors, the end user will be given a recovery code upon signup, which should be noted and kept secret. If they do not have their device or are otherwise temporarily unable to use their normal MFA process, the user can log in by entering this code after their username and password. If a recovery code is used, a new recovery code will be provided at that time.\u003C\u002Fp\u003E\u003Cimg src=\"\u002F\u002Fimages.ctfassets.net\u002Fcdy7uua7fh8z\u002FP4BtAvr47zyL2kqhRHTro\u002F3d7f49d9d476270db43c45eb65283e62\u002Frecovery-code.png\" alt=\"Reset User MFA Recovery Code example\"\u003E\u003Cp\u003EIf a user uninstalls then later re-installs Guardian, they may be prompted to enter their recovery code. If the recovery code has been lost, the user can perform a new installation of the app by disabling automatic restoration of their Guardian backup. To do so, the user will need to uninstall Guardian, temporarily disable automatic restoration of backups within their device settings (steps to do so will vary according to the device), then re-install the app. They will then need to add their MFA account(s) to the app as if performing a first-time setup. If automatic backups or automatic restoration are not enabled on the user's device, re-installation of the app will not prompt for a recovery code and the user will be required to add their MFA account(s) as in a first-time configuration.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003Ch2\u003ELearn more\u003C\u002Fh2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\u002Freset-account-passwords\u003EReset Account Passwords\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fauthentication-issues\u002Ftroubleshoot-mfa-issues\u003ETroubleshoot Multi-Factor Authentication Issues\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E","sitemap":true,"breadcrumbs":[{"title":"Secure","path":"\u002Fsecure","url":"\u002Fdocs\u002Fsecure"},{"title":"Multi-Factor Authentication","path":"\u002Fsecure\u002Fmulti-factor-authentication","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication"},{"title":"Reset User Multi-Factor Authentication and Recovery Codes","path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa"}],"path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","routeName":"article","section":"articles","titles":[{"content":"Use the Dashboard","anchor":"use-the-dashboard","level":2},{"content":"Use the Management API","anchor":"use-the-management-api","level":2},{"content":"Recovery codes","anchor":"recovery-codes","level":2}]},"title":"Use the Dashboard"}},{"component":"Title","containerID":"portal-title-1","props":{"children":"\u003Ch2 class=\"anchor-heading\"\u003E\u003Cspan class=\"anchor\"\u003E\u003Ci class=\"icon icon-budicon-345\"\u003E\u003C\u002Fi\u003E\u003C\u002Fspan\u003EUse the Management API\u003C\u002Fh2\u003E","anchor":"use-the-management-api","tag":"h2","meta":{"title":"Reset User Multi-Factor Authentication and Recovery Codes","updatedAt":"2023-08-21T13:42:58.642Z","contentfulId":"7LIeJvtEdHO42e6dCUuFXA","type":"article","description":"Learn how to reset a user's MFA in case they lose their mobile device and do not have a recovery code.","hash":"reset-user-mfa","sections":["mfa","articles","users"],"tags":["user-management","mfa"],"toc":true,"public":true,"parent":"3iQOs3RlvCUKFvGn0i8kqs","referenceLinks":["2NTjE9u0oTmpHyChS5KZ8F","3PoJw8fikNYTKJZ65SjBZZ"],"content":"\u003Cp\u003EIf a user has lost their mobile device, they can use their recovery code to log in. If they do not have a recovery code, they will need their tenant administrator to reset their \u003Cdfn data-key=\"multifactor-authentication\"\u003Emulti-factor authentication\u003C\u002Fdfn\u003E (MFA). This action is equivalent to removing or deleting the user's MFA registration. The MFA settings associated with the user will be removed, which allows them to set up MFA as if they were a new user on their next login attempt. To reset an admin's MFA as opposed to an end user's MFA, please contact \u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\"\u003EAuth0 Support\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Dashboard\u003C\u002Fh2\u003E\u003Col\u003E\u003Cli\u003E\u003Cp\u003EGo to \u003Ca href=\"https:\u002F\u002F__AUTH0_MANAGE_URL__\u002F#\u002Fusers\"\u003EDashboard > Users Management > Users\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the user whose MFA you want to reset.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the \u003Cb\u003EActions\u003C\u002Fb\u003E button on the top right of the screen.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003ESelect \u003Cb\u003EReset Multi-factor\u003C\u002Fb\u003E from the dropdown. Admins will also see a \u003Cb\u003EReset MFA\u003C\u002Fb\u003E link at the bottom of the \u003Cb\u003EMulti-Factor Authentication\u003C\u002Fb\u003E tab of the \u003Cb\u003EUser Details\u003C\u002Fb\u003E page if the user is already enrolled in MFA. Both these methods function the same way. There will be a pop-up box to confirm your decision. \u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick \u003Cb\u003EYes, reset it\u003C\u002Fb\u003E to reset the user's MFA.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Fol\u003E\u003Cp\u003EThe next time the user logs in, they will need to set up their MFA just like a new user.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Management API\u003C\u002Fh2\u003E\u003Cp\u003EAs an admin, you can also use the \u003Cdfn data-key=\"management-api\"\u003EManagement API\u003C\u002Fdfn\u003E to delete a user's MFA enrollment using \u003Ccode\u003EDELETE \u003C\u002Fcode\u003E\u003Ccode\u003E\u002Fapi\u002Fv2\u002Fusers\u002F{id}\u002Fauthentication-methods\u003C\u002Fcode\u003E. If the user has more than one enrollment, you will need to repeat the process for each enrollment.\u003C\u002Fp\u003E\u003Ch2\u003ERecovery codes\u003C\u002Fh2\u003E\u003Cp\u003EWith most MFA factors, the end user will be given a recovery code upon signup, which should be noted and kept secret. If they do not have their device or are otherwise temporarily unable to use their normal MFA process, the user can log in by entering this code after their username and password. If a recovery code is used, a new recovery code will be provided at that time.\u003C\u002Fp\u003E\u003Cimg src=\"\u002F\u002Fimages.ctfassets.net\u002Fcdy7uua7fh8z\u002FP4BtAvr47zyL2kqhRHTro\u002F3d7f49d9d476270db43c45eb65283e62\u002Frecovery-code.png\" alt=\"Reset User MFA Recovery Code example\"\u003E\u003Cp\u003EIf a user uninstalls then later re-installs Guardian, they may be prompted to enter their recovery code. If the recovery code has been lost, the user can perform a new installation of the app by disabling automatic restoration of their Guardian backup. To do so, the user will need to uninstall Guardian, temporarily disable automatic restoration of backups within their device settings (steps to do so will vary according to the device), then re-install the app. They will then need to add their MFA account(s) to the app as if performing a first-time setup. If automatic backups or automatic restoration are not enabled on the user's device, re-installation of the app will not prompt for a recovery code and the user will be required to add their MFA account(s) as in a first-time configuration.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003Ch2\u003ELearn more\u003C\u002Fh2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\u002Freset-account-passwords\u003EReset Account Passwords\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fauthentication-issues\u002Ftroubleshoot-mfa-issues\u003ETroubleshoot Multi-Factor Authentication Issues\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E","sitemap":true,"breadcrumbs":[{"title":"Secure","path":"\u002Fsecure","url":"\u002Fdocs\u002Fsecure"},{"title":"Multi-Factor Authentication","path":"\u002Fsecure\u002Fmulti-factor-authentication","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication"},{"title":"Reset User Multi-Factor Authentication and Recovery Codes","path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa"}],"path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","routeName":"article","section":"articles","titles":[{"content":"Use the Dashboard","anchor":"use-the-dashboard","level":2},{"content":"Use the Management API","anchor":"use-the-management-api","level":2},{"content":"Recovery codes","anchor":"recovery-codes","level":2}]},"title":"Use the Management API"}},{"component":"Title","containerID":"portal-title-2","props":{"children":"\u003Ch2 class=\"anchor-heading\"\u003E\u003Cspan class=\"anchor\"\u003E\u003Ci class=\"icon icon-budicon-345\"\u003E\u003C\u002Fi\u003E\u003C\u002Fspan\u003ERecovery codes\u003C\u002Fh2\u003E","anchor":"recovery-codes","tag":"h2","meta":{"title":"Reset User Multi-Factor Authentication and Recovery Codes","updatedAt":"2023-08-21T13:42:58.642Z","contentfulId":"7LIeJvtEdHO42e6dCUuFXA","type":"article","description":"Learn how to reset a user's MFA in case they lose their mobile device and do not have a recovery code.","hash":"reset-user-mfa","sections":["mfa","articles","users"],"tags":["user-management","mfa"],"toc":true,"public":true,"parent":"3iQOs3RlvCUKFvGn0i8kqs","referenceLinks":["2NTjE9u0oTmpHyChS5KZ8F","3PoJw8fikNYTKJZ65SjBZZ"],"content":"\u003Cp\u003EIf a user has lost their mobile device, they can use their recovery code to log in. If they do not have a recovery code, they will need their tenant administrator to reset their \u003Cdfn data-key=\"multifactor-authentication\"\u003Emulti-factor authentication\u003C\u002Fdfn\u003E (MFA). This action is equivalent to removing or deleting the user's MFA registration. The MFA settings associated with the user will be removed, which allows them to set up MFA as if they were a new user on their next login attempt. To reset an admin's MFA as opposed to an end user's MFA, please contact \u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\"\u003EAuth0 Support\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Dashboard\u003C\u002Fh2\u003E\u003Col\u003E\u003Cli\u003E\u003Cp\u003EGo to \u003Ca href=\"https:\u002F\u002F__AUTH0_MANAGE_URL__\u002F#\u002Fusers\"\u003EDashboard > Users Management > Users\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the user whose MFA you want to reset.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the \u003Cb\u003EActions\u003C\u002Fb\u003E button on the top right of the screen.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003ESelect \u003Cb\u003EReset Multi-factor\u003C\u002Fb\u003E from the dropdown. Admins will also see a \u003Cb\u003EReset MFA\u003C\u002Fb\u003E link at the bottom of the \u003Cb\u003EMulti-Factor Authentication\u003C\u002Fb\u003E tab of the \u003Cb\u003EUser Details\u003C\u002Fb\u003E page if the user is already enrolled in MFA. Both these methods function the same way. There will be a pop-up box to confirm your decision. \u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick \u003Cb\u003EYes, reset it\u003C\u002Fb\u003E to reset the user's MFA.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Fol\u003E\u003Cp\u003EThe next time the user logs in, they will need to set up their MFA just like a new user.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Management API\u003C\u002Fh2\u003E\u003Cp\u003EAs an admin, you can also use the \u003Cdfn data-key=\"management-api\"\u003EManagement API\u003C\u002Fdfn\u003E to delete a user's MFA enrollment using \u003Ccode\u003EDELETE \u003C\u002Fcode\u003E\u003Ccode\u003E\u002Fapi\u002Fv2\u002Fusers\u002F{id}\u002Fauthentication-methods\u003C\u002Fcode\u003E. If the user has more than one enrollment, you will need to repeat the process for each enrollment.\u003C\u002Fp\u003E\u003Ch2\u003ERecovery codes\u003C\u002Fh2\u003E\u003Cp\u003EWith most MFA factors, the end user will be given a recovery code upon signup, which should be noted and kept secret. If they do not have their device or are otherwise temporarily unable to use their normal MFA process, the user can log in by entering this code after their username and password. If a recovery code is used, a new recovery code will be provided at that time.\u003C\u002Fp\u003E\u003Cimg src=\"\u002F\u002Fimages.ctfassets.net\u002Fcdy7uua7fh8z\u002FP4BtAvr47zyL2kqhRHTro\u002F3d7f49d9d476270db43c45eb65283e62\u002Frecovery-code.png\" alt=\"Reset User MFA Recovery Code example\"\u003E\u003Cp\u003EIf a user uninstalls then later re-installs Guardian, they may be prompted to enter their recovery code. If the recovery code has been lost, the user can perform a new installation of the app by disabling automatic restoration of their Guardian backup. To do so, the user will need to uninstall Guardian, temporarily disable automatic restoration of backups within their device settings (steps to do so will vary according to the device), then re-install the app. They will then need to add their MFA account(s) to the app as if performing a first-time setup. If automatic backups or automatic restoration are not enabled on the user's device, re-installation of the app will not prompt for a recovery code and the user will be required to add their MFA account(s) as in a first-time configuration.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003Ch2\u003ELearn more\u003C\u002Fh2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\u002Freset-account-passwords\u003EReset Account Passwords\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fauthentication-issues\u002Ftroubleshoot-mfa-issues\u003ETroubleshoot Multi-Factor Authentication Issues\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E","sitemap":true,"breadcrumbs":[{"title":"Secure","path":"\u002Fsecure","url":"\u002Fdocs\u002Fsecure"},{"title":"Multi-Factor Authentication","path":"\u002Fsecure\u002Fmulti-factor-authentication","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication"},{"title":"Reset User Multi-Factor Authentication and Recovery Codes","path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa"}],"path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","routeName":"article","section":"articles","titles":[{"content":"Use the Dashboard","anchor":"use-the-dashboard","level":2},{"content":"Use the Management API","anchor":"use-the-management-api","level":2},{"content":"Recovery codes","anchor":"recovery-codes","level":2}]},"title":"Recovery codes"}},{"component":"Title","containerID":"portal-title-3","props":{"children":"\u003Ch2 class=\"anchor-heading\"\u003E\u003Cspan class=\"anchor\"\u003E\u003Ci class=\"icon icon-budicon-345\"\u003E\u003C\u002Fi\u003E\u003C\u002Fspan\u003ELearn more\u003C\u002Fh2\u003E","anchor":"learn-more","tag":"h2","meta":{"title":"Reset User Multi-Factor Authentication and Recovery Codes","updatedAt":"2023-08-21T13:42:58.642Z","contentfulId":"7LIeJvtEdHO42e6dCUuFXA","type":"article","description":"Learn how to reset a user's MFA in case they lose their mobile device and do not have a recovery code.","hash":"reset-user-mfa","sections":["mfa","articles","users"],"tags":["user-management","mfa"],"toc":true,"public":true,"parent":"3iQOs3RlvCUKFvGn0i8kqs","referenceLinks":["2NTjE9u0oTmpHyChS5KZ8F","3PoJw8fikNYTKJZ65SjBZZ"],"content":"\u003Cp\u003EIf a user has lost their mobile device, they can use their recovery code to log in. If they do not have a recovery code, they will need their tenant administrator to reset their \u003Cdfn data-key=\"multifactor-authentication\"\u003Emulti-factor authentication\u003C\u002Fdfn\u003E (MFA). This action is equivalent to removing or deleting the user's MFA registration. The MFA settings associated with the user will be removed, which allows them to set up MFA as if they were a new user on their next login attempt. To reset an admin's MFA as opposed to an end user's MFA, please contact \u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\"\u003EAuth0 Support\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Dashboard\u003C\u002Fh2\u003E\u003Col\u003E\u003Cli\u003E\u003Cp\u003EGo to \u003Ca href=\"https:\u002F\u002F__AUTH0_MANAGE_URL__\u002F#\u002Fusers\"\u003EDashboard > Users Management > Users\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the user whose MFA you want to reset.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the \u003Cb\u003EActions\u003C\u002Fb\u003E button on the top right of the screen.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003ESelect \u003Cb\u003EReset Multi-factor\u003C\u002Fb\u003E from the dropdown. Admins will also see a \u003Cb\u003EReset MFA\u003C\u002Fb\u003E link at the bottom of the \u003Cb\u003EMulti-Factor Authentication\u003C\u002Fb\u003E tab of the \u003Cb\u003EUser Details\u003C\u002Fb\u003E page if the user is already enrolled in MFA. Both these methods function the same way. There will be a pop-up box to confirm your decision. \u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick \u003Cb\u003EYes, reset it\u003C\u002Fb\u003E to reset the user's MFA.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Fol\u003E\u003Cp\u003EThe next time the user logs in, they will need to set up their MFA just like a new user.\u003C\u002Fp\u003E\u003Ch2\u003EUse the Management API\u003C\u002Fh2\u003E\u003Cp\u003EAs an admin, you can also use the \u003Cdfn data-key=\"management-api\"\u003EManagement API\u003C\u002Fdfn\u003E to delete a user's MFA enrollment using \u003Ccode\u003EDELETE \u003C\u002Fcode\u003E\u003Ccode\u003E\u002Fapi\u002Fv2\u002Fusers\u002F{id}\u002Fauthentication-methods\u003C\u002Fcode\u003E. If the user has more than one enrollment, you will need to repeat the process for each enrollment.\u003C\u002Fp\u003E\u003Ch2\u003ERecovery codes\u003C\u002Fh2\u003E\u003Cp\u003EWith most MFA factors, the end user will be given a recovery code upon signup, which should be noted and kept secret. If they do not have their device or are otherwise temporarily unable to use their normal MFA process, the user can log in by entering this code after their username and password. If a recovery code is used, a new recovery code will be provided at that time.\u003C\u002Fp\u003E\u003Cimg src=\"\u002F\u002Fimages.ctfassets.net\u002Fcdy7uua7fh8z\u002FP4BtAvr47zyL2kqhRHTro\u002F3d7f49d9d476270db43c45eb65283e62\u002Frecovery-code.png\" alt=\"Reset User MFA Recovery Code example\"\u003E\u003Cp\u003EIf a user uninstalls then later re-installs Guardian, they may be prompted to enter their recovery code. If the recovery code has been lost, the user can perform a new installation of the app by disabling automatic restoration of their Guardian backup. To do so, the user will need to uninstall Guardian, temporarily disable automatic restoration of backups within their device settings (steps to do so will vary according to the device), then re-install the app. They will then need to add their MFA account(s) to the app as if performing a first-time setup. If automatic backups or automatic restoration are not enabled on the user's device, re-installation of the app will not prompt for a recovery code and the user will be required to add their MFA account(s) as in a first-time configuration.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003Ch2\u003ELearn more\u003C\u002Fh2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\u002Freset-account-passwords\u003EReset Account Passwords\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Ca href=\u002Fdocs\u002Ftroubleshoot\u002Fauthentication-issues\u002Ftroubleshoot-mfa-issues\u003ETroubleshoot Multi-Factor Authentication Issues\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E","sitemap":true,"breadcrumbs":[{"title":"Secure","path":"\u002Fsecure","url":"\u002Fdocs\u002Fsecure"},{"title":"Multi-Factor Authentication","path":"\u002Fsecure\u002Fmulti-factor-authentication","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication"},{"title":"Reset User Multi-Factor Authentication and Recovery Codes","path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa"}],"path":"\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication\u002Freset-user-mfa","routeName":"article","section":"articles","titles":[{"content":"Use the Dashboard","anchor":"use-the-dashboard","level":2},{"content":"Use the Management API","anchor":"use-the-management-api","level":2},{"content":"Recovery codes","anchor":"recovery-codes","level":2}]},"title":"Learn more"}},{"component":"DefinitionTooltip","containerID":"react-containers-DefinitionTooltip-0","props":{"index":0,"children":"multi-factor authentication","key":"multifactor-authentication","dataKey":"multifactor-authentication"}},{"component":"DefinitionTooltip","containerID":"react-containers-DefinitionTooltip-1","props":{"index":1,"children":"Management API","key":"management-api","dataKey":"management-api"}}]},"html":"\u003Cstyle data-emotion=\"css-light \"\u003E\u003C\u002Fstyle\u003E\u003Cp\u003EIf a user has lost their mobile device, they can use their recovery code to log in. If they do not have a recovery code, they will need their tenant administrator to reset their \u003Cdfn id=\"react-containers-DefinitionTooltip-0\"\u003E\u003Cspan class=\"tooltip-portal-underlined-word\" data-mui-internal-clone-element=\"true\" data-react-universal-portal=\"\"\u003Emulti-factor authentication\u003C\u002Fspan\u003E\u003Cstyle data-emotion=\"css 1piulxx-MuiTooltip-popper\" data-react-universal-portal=\"\"\u003E.css-1piulxx-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow::before{transform-origin:0 0;}\u003C\u002Fstyle\u003E\u003Cstyle data-emotion=\"css 1yddtj5-MuiPopper-root-MuiTooltip-popper\" data-react-universal-portal=\"\"\u003E.css-1yddtj5-MuiPopper-root-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow::before{transform-origin:0 0;}\u003C\u002Fstyle\u003E\u003C\u002Fdfn\u003E (MFA). This action is equivalent to removing or deleting the user's MFA registration. The MFA settings associated with the user will be removed, which allows them to set up MFA as if they were a new user on their next login attempt. To reset an admin's MFA as opposed to an end user's MFA, please contact \u003Ca href=\"\u002Fdocs\u002Ftroubleshoot\u002Fcustomer-support\"\u003EAuth0 Support\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003Cdiv id=\"portal-title-0\"\u003E\u003Cdiv class=\"title-portal-container MuiBox-root css-0\" data-react-universal-portal=\"\"\u003E\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"title-portal-icon css-0\"\u003E\u003Cpath d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\u003E\u003C\u002Fpath\u003E\u003Cpath d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\u003E\u003C\u002Fpath\u003E\u003C\u002Fsvg\u003E\u003Cstyle data-emotion=\"css r3xy45-MuiTypography-root\"\u003E.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}\u003C\u002Fstyle\u003E\u003Ch2 class=\"MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root\" id=\"use-the-dashboard\"\u003EUse the Dashboard\u003C\u002Fh2\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003Col\u003E\u003Cli\u003E\u003Cp\u003EGo to \u003Ca href=\"https:\u002F\u002Fmanage.auth0.com\u002F#\u002Fusers\"\u003EDashboard > Users Management > Users\u003C\u002Fa\u003E.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the user whose MFA you want to reset.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick on the \u003Cb\u003EActions\u003C\u002Fb\u003E button on the top right of the screen.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003ESelect \u003Cb\u003EReset Multi-factor\u003C\u002Fb\u003E from the dropdown. Admins will also see a \u003Cb\u003EReset MFA\u003C\u002Fb\u003E link at the bottom of the \u003Cb\u003EMulti-Factor Authentication\u003C\u002Fb\u003E tab of the \u003Cb\u003EUser Details\u003C\u002Fb\u003E page if the user is already enrolled in MFA. Both these methods function the same way. There will be a pop-up box to confirm your decision. \u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003EClick \u003Cb\u003EYes, reset it\u003C\u002Fb\u003E to reset the user's MFA.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Fol\u003E\u003Cp\u003EThe next time the user logs in, they will need to set up their MFA just like a new user.\u003C\u002Fp\u003E\u003Cdiv id=\"portal-title-1\"\u003E\u003Cdiv class=\"title-portal-container MuiBox-root css-0\" data-react-universal-portal=\"\"\u003E\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"title-portal-icon css-0\"\u003E\u003Cpath d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\u003E\u003C\u002Fpath\u003E\u003Cpath d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\u003E\u003C\u002Fpath\u003E\u003C\u002Fsvg\u003E\u003Cstyle data-emotion=\"css r3xy45-MuiTypography-root\"\u003E.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}\u003C\u002Fstyle\u003E\u003Ch2 class=\"MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root\" id=\"use-the-management-api\"\u003EUse the Management API\u003C\u002Fh2\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003Cp\u003EAs an admin, you can also use the \u003Cdfn id=\"react-containers-DefinitionTooltip-1\"\u003E\u003Cspan class=\"tooltip-portal-underlined-word\" data-mui-internal-clone-element=\"true\" data-react-universal-portal=\"\"\u003EManagement API\u003C\u002Fspan\u003E\u003Cstyle data-emotion=\"css 1piulxx-MuiTooltip-popper\" data-react-universal-portal=\"\"\u003E.css-1piulxx-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1piulxx-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow::before{transform-origin:0 0;}\u003C\u002Fstyle\u003E\u003Cstyle data-emotion=\"css 1yddtj5-MuiPopper-root-MuiTooltip-popper\" data-react-universal-portal=\"\"\u003E.css-1yddtj5-MuiPopper-root-MuiTooltip-popper{z-index:1500;pointer-events:none;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow{top:0;margin-top:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"bottom\"] .MuiTooltip-arrow::before{transform-origin:0 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow{bottom:0;margin-bottom:-0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"top\"] .MuiTooltip-arrow::before{transform-origin:100% 0;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow{left:0;margin-left:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"right\"] .MuiTooltip-arrow::before{transform-origin:100% 100%;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow{right:0;margin-right:-0.71em;height:1em;width:0.71em;}.css-1yddtj5-MuiPopper-root-MuiTooltip-popper[data-popper-placement*=\"left\"] .MuiTooltip-arrow::before{transform-origin:0 0;}\u003C\u002Fstyle\u003E\u003C\u002Fdfn\u003E to delete a user's MFA enrollment using \u003Ccode\u003EDELETE \u003C\u002Fcode\u003E\u003Ccode\u003E\u002Fapi\u002Fv2\u002Fusers\u002F{id}\u002Fauthentication-methods\u003C\u002Fcode\u003E. If the user has more than one enrollment, you will need to repeat the process for each enrollment.\u003C\u002Fp\u003E\u003Cdiv id=\"portal-title-2\"\u003E\u003Cdiv class=\"title-portal-container MuiBox-root css-0\" data-react-universal-portal=\"\"\u003E\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"title-portal-icon css-0\"\u003E\u003Cpath d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\u003E\u003C\u002Fpath\u003E\u003Cpath d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\u003E\u003C\u002Fpath\u003E\u003C\u002Fsvg\u003E\u003Cstyle data-emotion=\"css r3xy45-MuiTypography-root\"\u003E.css-r3xy45-MuiTypography-root{margin:0;font-family:Aeonik,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Helvetica,Arial,sans-serif;font-weight:500;font-size:2rem;line-height:2.5rem;letter-spacing:-0.5px;}@media (max-width:599.95px){.css-r3xy45-MuiTypography-root{font-size:1.75rem;line-height:2.25rem;letter-spacing:-0.3px;}}@media (max-width:-0.05px){.css-r3xy45-MuiTypography-root{font-size:1.5rem;line-height:2rem;letter-spacing:-0.2px;}}\u003C\u002Fstyle\u003E\u003Ch2 class=\"MuiTypography-root MuiTypography-h2 title-portal-text css-r3xy45-MuiTypography-root\" id=\"recovery-codes\"\u003ERecovery codes\u003C\u002Fh2\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003Cp\u003EWith most MFA factors, the end user will be given a recovery code upon signup, which should be noted and kept secret. If they do not have their device or are otherwise temporarily unable to use their normal MFA process, the user can log in by entering this code after their username and password. If a recovery code is used, a new recovery code will be provided at that time.\u003C\u002Fp\u003E\u003Cimg src=\"\u002F\u002Fimages.ctfassets.net\u002Fcdy7uua7fh8z\u002FP4BtAvr47zyL2kqhRHTro\u002F3d7f49d9d476270db43c45eb65283e62\u002Frecovery-code.png\" alt=\"Reset User MFA Recovery Code example\"\u003E\u003Cp\u003EIf a user uninstalls then later re-installs Guardian, they may be prompted to enter their recovery code. If the recovery code has been lost, the user can perform a new installation of the app by disabling automatic restoration of their Guardian backup. To do so, the user will need to uninstall Guardian, temporarily disable automatic restoration of backups within their device settings (steps to do so will vary according to the device), then re-install the app. They will then need to add their MFA account(s) to the app as if performing a first-time setup. If automatic backups or automatic restoration are not enabled on the user's device, re-installation of the app will not prompt for a recovery code and the user will be required to add their MFA account(s) as in a first-time configuration.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003Cdiv id=\"portal-title-3\"\u003E\u003Cdiv class=\"title-portal-container MuiBox-root css-0\" data-react-universal-portal=\"\"\u003E\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"title-portal-icon css-0\"\u003E\u003Cpath d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\u003E\u003C\u002Fpath\u003E\u003Cpath d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\u003E\u003C\u002Fpath\u003E\u003C\u002Fsvg\u003E\u003Cstyle data-emotion=\"css 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href=\"\u002Fdocs\u002Ftroubleshoot\u002Fauthentication-issues\u002Ftroubleshoot-mfa-issues\"\u003ETroubleshoot Multi-Factor Authentication Issues\u003C\u002Fa\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E"}},"user":{"isAuthenticated":false,"account":{"userName":"","email":undefined,"appName":"{yourAppName}","tenant":"{yourTenant}","namespace":"{yourDomain}","clientId":"{yourClientId}","clientSecret":"{yourClientSecret}","callback":"{https:\u002F\u002FyourApp\u002Fcallback}"},"connectionName":"{yourConnectionName}","apiIdentifier":"{yourApiIdentifier}","manage_url":"https:\u002F\u002Fmanage.auth0.com\u002F#","userResources":{"nonGlobalClients":[],"nonGlobalApis":[],"selectedClientId":"{yourClientId}","selectedApiId":"{yourApiIdentifier}","clientsSortedByType":{}},"profile":{}},"userResources":{"nonGlobalClients":[],"nonGlobalApis":[],"selectedClientId":"{yourClientId}","selectedApiId":"{yourApiIdentifier}","clientsSortedByType":{}},"framedAccount":undefined},"UserStore":{"user":{"isAuthenticated":false,"account":{"userName":"","email":undefined,"appName":"{yourAppName}","tenant":"{yourTenant}","namespace":"{yourDomain}","clientId":"{yourClientId}","clientSecret":"{yourClientSecret}","callback":"{https:\u002F\u002FyourApp\u002Fcallback}"},"connectionName":"{yourConnectionName}","apiIdentifier":"{yourApiIdentifier}","manage_url":"https:\u002F\u002Fmanage.auth0.com\u002F#","userResources":{"nonGlobalClients":[],"nonGlobalApis":[],"selectedClientId":"{yourClientId}","selectedApiId":"{yourApiIdentifier}","clientsSortedByType":{}},"profile":{}},"profile":{},"userResources":{"nonGlobalClients":[],"nonGlobalApis":[],"selectedClientId":"{yourClientId}","selectedApiId":"{yourApiIdentifier}","clientsSortedByType":{}},"framedAccount":undefined},"NavigationStore":{"navigation":{"sections":[{"id":"articles","title":"Articles","url":"\u002Fdocs\u002Farticles","folder":"","default":true},{"id":"quickstarts","title":"Quickstarts","url":"\u002Fdocs\u002Fquickstarts","folder":"quickstart"},{"id":"apis","title":"Auth0 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This value is used in conjunction with other third-party services and can be found in \u003Cb\u003EAuth0 Dashboard\u003C\u002Fb\u003E > \u003Cb\u003EApplication Settings\u003C\u002Fb\u003E.\u003C\u002Fp\u003E","short":"\u003Cp\u003EIdentification value given to your registered resource from Auth0.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["client id","client ids"]},{"id":"client-secret","title":"Client Secret","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003ESecret used by a client (application) to authenticate with the Authorization Server; it should be known to only the client and the Authorization Server and must be sufficiently random to not be guessable.\u003C\u002Fp\u003E","short":"\u003Cp\u003ESecret used by a client (application) to authenticate with the Authorization Server; it should be known to only the client and the Authorization Server and must be sufficiently random to not be guessable.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["client secret","client secrets"]},{"id":"confidential-client","title":"Confidential Client","associatedPage":{"title":"Confidential and Public Applications","url":"\u002Fdocs\u002Fget-started\u002Fapplications\u002Fconfidential-and-public-applications"},"definition":"\u003Cp\u003EAccording to the OAuth 2.0 protocol, clients (applications) can be classified as either confidential or public depending on whether or not they are able to hold credentials (such as a client ID and secret) securely. Confidential clients can hold credentials in a secure way without exposing them to unauthorized parties and require a trusted backend server to do so. They can use grant types that require them to authenticate by specifying their client ID and secret when calling the token endpoint and can have tokens issued to them that have been signed either symmetrically or asymmetrically.\u003C\u002Fp\u003E","short":"\u003Cp\u003EA client (application) that can hold credentials securely by using a trusted backend server. 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Examples include identity providers (such as Google or Active Directory), passwordless authentication methods, or user databases.\u003C\u002Fp\u003E","short":"\u003Cp\u003ERelationship between Auth0 and the sources of users for your applications.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["connection","connections"]},{"id":"custom-domain","title":"Custom Domain","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EThird-party domain with a specialized, or vanity, name. 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Tenants using the feature or behavior at the time of deprecation will continue to have access.\u003C\u002Fp\u003E","short":"\u003Cp\u003EProduct release stage indicating that the referenced feature or behavior is not supported for use by new subscribers, is not actively being enhanced, and is being only minimally maintained.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["deprecation","deprecations"]},{"id":"digital-identity","title":"Digital Identity","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003ESet of attributes that define a particular user in the context of a function which is delivered by a particular application.\u003C\u002Fp\u003E","short":"\u003Cp\u003ESet of attributes that define a particular user in the context of a function which is delivered by a particular application.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["digital identity","digital identities"]},{"id":"digital-signature","title":"Digital Signature","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EEncrypted string that protects bits in a token from tampering. If the bits are changed or tampered with, the signature will no longer be able to be verified and it will be rejected.\u003C\u002Fp\u003E","short":"\u003Cp\u003EEncrypted string that protects bits in a token from tampering.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["digital signature","digital signatures"]},{"id":"directory","title":"Directory","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003ECentralized repository of users (the most well-known of which is Active Directory) which centralizes credentials and attributes and makes it unnecessary for each application to have their own local identity setup and pool of users. Allows single sign on to all applications that use the same directory of users.\u003C\u002Fp\u003E","short":"\u003Cp\u003ECentralized repository of users that allows single sign on to all applications that use the same directory.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["directory","directories"]},{"id":"early-access","title":"Early Access","associatedPage":{"title":"Product Release Stages","url":"\u002Fdocs\u002Ftroubleshoot\u002Fproduct-lifecycle\u002Fproduct-release-stages"},"definition":"\u003Cp\u003EProduct release stage during which the referenced feature or behavior is provided to a limited number of subscribers or customer development partners (CDPs) to give them the opportunity to test and provide feedback on future functionality. At this stage, functionality may not be complete, but is ready for validation.\u003C\u002Fp\u003E","short":"\u003Cp\u003EProduct release stage during which the referenced feature or behavior is provided to a limited number of subscribers or customer development partners (CDPs) to give them the opportunity to test and provide feedback on future functionality.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["early access","ea"]},{"id":"end-of-life","title":"End of Life","associatedPage":{"title":"Product Release Stages","url":"\u002Fdocs\u002Ftroubleshoot\u002Fproduct-lifecycle\u002Fproduct-release-stages"},"definition":"\u003Cp\u003EProduct release stage indicating that the referenced feature or behavior is removed from the platform. Continued use of the feature or behavior will likely result in errors. The new behavior will automatically be enabled for Tenants that did not opt in during the migration window.\u003C\u002Fp\u003E","short":"\u003Cp\u003EProduct release stage indicating that the referenced feature or behavior is removed from the platform. Continued use of the feature or behavior will likely result in errors.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["end of life","eol"]},{"id":"end-of-life-date","title":"End of Life Date","associatedPage":{"title":"Product Release Stages","url":"\u002Fdocs\u002Ftroubleshoot\u002Fproduct-lifecycle\u002Fproduct-release-stages"},"definition":"\u003Cp\u003EDate when access to a feature or behavior is removed from the platform. End Of Life Dates can vary between different plan types.\u003C\u002Fp\u003E","short":"\u003Cp\u003EDate when access to a feature or behavior is removed from the platform. End Of Life Dates can vary between different plan types.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["end of life date","end of life dates","eol date"]},{"id":"fine-grained-auth","title":"Fine-grained Authorization (FGA)","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EAuth0’s SaaS product that gives individual users access to specific objects or resources within your application.\u003C\u002Fp\u003E","short":"\u003Cp\u003EAuth0 product allowing individual users access to specific objects or resources.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["fine-grained authorization (fga)","fine-grained authorization","FGA"]},{"id":"flow","title":"Flow","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EProcesses that can be extended using Actions. Each Flow is made up of one or more Triggers and represents the logical pipeline through which information moves during a single point in the Auth0 journey.\u003C\u002Fp\u003E","short":"\u003Cp\u003EProcesses that can be extended using Actions. Each Flow is made up of one or more Triggers and represents the logical pipeline through which information moves during a single point in the Auth0 journey.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["flow","flows"]},{"id":"general-availability","title":"General Availability","associatedPage":{"title":"Product Release Stages","url":"\u002Fdocs\u002Ftroubleshoot\u002Fproduct-lifecycle\u002Fproduct-release-stages"},"definition":"\u003Cp\u003EProduct release stage during which the referenced feature or behavior is fully functional and available to all subscribers (limited by pricing tier) for production use. If a new release replaces an existing feature, Auth0 provides a period of backward compatibility in accordance with our deprecation policy and informs customers so they have time to adopt the new release.\u003C\u002Fp\u003E","short":"\u003Cp\u003EProduct release stage during which the referenced feature or behavior is fully functional and available to all subscribers (limited by pricing tier) for production use.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["general availability","GA"]},{"id":"group","title":"Group","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003ESet of one or more users. In the Auth0 Authorization Extension, use groups to grant access to many users at a time.\u003C\u002Fp\u003E","short":"\u003Cp\u003ESet of one or more users. 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Auth0 also can function as an identity provider for your applications.\u003C\u002Fp\u003E","short":"\u003Cp\u003EService that stores and manages digital identities.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["identity provider (idp)","identity providers","identity provider","idp","idps","identity providers (idps)"]},{"id":"json-web-token","title":"JSON Web Token (JWT)","associatedPage":{"title":"JSON Web Tokens","url":"\u002Fdocs\u002Fsecure\u002Ftokens\u002Fjson-web-tokens"},"definition":"\u003Cp\u003EOpen, industry standard \u003Ca href=\"https:\u002F\u002Ftools.ietf.org\u002Fhtml\u002Frfc7519\"\u003ERFC 7519\u003C\u002Fa\u003E method for representing claims securely between two parties. At Auth0, ID Tokens are always returned in JWT format, and Access Tokens are often in JWT format. 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This cookie prevents this process with tokens from needing to be continually repeated, by allowing the user to be considered authenticated as long as the cookie is present.\u003C\u002Fp\u003E","short":"\u003Cp\u003EEntity that, when present, allows the user to be considered authenticated.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["session cookie","session cookies"]},{"id":"shadow-account","title":"Shadow Account","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EDifficult-to-sustain practice of manually provisioning a user from a local directory separately in a remote directory (essentially creating a copy, or shadow, of the original account) when they need access to remote applications.\u003C\u002Fp\u003E","short":"\u003Cp\u003EDifficult-to-sustain practice of manually provisioning a user from a local directory separately in a remote directory.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["shadow account","shadow accounts"]},{"id":"signing-algorithm","title":"Signing Algorithm","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EHashing algorithm used to digitally sign tokens to ensure the token has not been tampered with by bad actors.\u003C\u002Fp\u003E","short":"\u003Cp\u003EAlgorithm used to digitally sign tokens to ensure the token has not been tampered with.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["signing algorithm","signing algorithms"]},{"id":"single-sign-on","title":"Single Sign-On (SSO)","associatedPage":{"title":"Single Sign-On","url":"\u002Fdocs\u002Fauthenticate\u002Fsingle-sign-on"},"definition":"\u003Cp\u003EService that, after a user logs into one application, automatically logs that user in to other applications, regardless of the platform, technology, or domain the user is using. 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This protocol is mainly used for Microsoft products and defines policies on how to share federation metadata. \u003C\u002Fp\u003E","short":"\u003Cp\u003EProtocol for managing user identities across domains.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["web service federation (ws-fed)","web service federation","ws-fed"]}]},"termsById":{"access-token":{"title":"Access Token","associatedPage":{"title":"Access Tokens","url":"\u002Fdocs\u002Fsecure\u002Ftokens\u002Faccess-tokens"},"definition":"\u003Cp\u003ECredential that can be used by an application to access an API. It informs the API that the bearer of the token has been authorized to access the API and perform specific actions specified by the scope that has been granted. An Access Token can be in any format, but two popular options include opaque strings and JSON Web Tokens (JWT). 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Actions are used to customize and extend Auth0's capabilities with custom logic.\u003C\u002Fp\u003E","short":"\u003Cp\u003ESecure, tenant-specific, versioned functions written in Node.js that execute at certain points during the Auth0 runtime.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["actions","action"]},"adaptive-multi-factor-authentication":{"title":"Adaptive Multi-factor Authentication","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EMulti-factor authentication (MFA) that is only triggered for users when an attempted login is determined to be a low confidence login. With Adaptive MFA, Auth0 triggers MFA only when needed to add friction for bad actors while keeping the login experience unchanged for good actors.\u003C\u002Fp\u003E","short":"\u003Cp\u003EMulti-factor authentication (MFA) that is only triggered for users when an attempted login is determined to be a low confidence login. \u003C\u002Fp\u003E","automate":true,"automaticTerms":["adaptive multi-factor authentication","adaptive MFA","adaptive multifactor authentication"]},"application":{"title":"Application","associatedPage":{"title":"Applications in Auth0","url":"\u002Fdocs\u002Fget-started\u002Fapplications"},"definition":"\u003Cp\u003EYour software that relies on Auth0 for authentication and identity management. Auth0 supports single-page, regular web, native, and machine-to-machine applications.\u003C\u002Fp\u003E","short":"\u003Cp\u003EYour software that relies on Auth0 for authentication and identity management. 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The audience value is either the application (\u003Ccode\u003EClient ID\u003C\u002Fcode\u003E) for an ID Token or the API that is being called (\u003Ccode\u003EAPI Identifier\u003C\u002Fcode\u003E) for an Access Token. At Auth0, the Audience value sent in a request for an Access Token dictates whether that token is returned in an opaque or JWT format.\u003C\u002Fp\u003E","short":"\u003Cp\u003EUnique identifier of the audience for an issued token. 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Based on the type of technology (for example, if an application can store a Client Secret) and the type of requestor, resource owners can use Authorization Code Flow, Proof of Key Code Exchange (PKCE), Resource Owner Password Credential (ROPG), Implicit, or Client Credential.\u003C\u002Fp\u003E","short":"\u003Cp\u003EAuthorization grant (or workflow) specified in the OAuth 2.0 framework.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["authorization flow","authorization flows"]},"authorization-server":{"title":"Authorization Server","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003ECentralized server that contributes to defining the boundaries of a user’s access. For example, your authorization server can control the data, tasks, and features available to a user. An authorization server does not authenticate users. 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Beta releases may be restricted to a select number of subscribers (private) or open to all subscribers (public).\u003C\u002Fp\u003E","short":"\u003Cp\u003EProduct release stage during which subscribers can explore and adopt new product capabilities while providing final feedback prior to a General Availability (GA) release. Beta releases may be public or private.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["beta","betas"]},"block-unblock":{"title":"Block\u002FUnblock Users","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003ERemoving or restoring a requestor's access to a resource. Refers to the features from Auth0's Attack Protection suite: Breached Password Detection, Brute-Force Protection, and Suspicious IP Throttling. 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This value is used in conjunction with other third-party services and can be found in \u003Cb\u003EAuth0 Dashboard\u003C\u002Fb\u003E > \u003Cb\u003EApplication Settings\u003C\u002Fb\u003E.\u003C\u002Fp\u003E","short":"\u003Cp\u003EIdentification value given to your registered resource from Auth0.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["client id","client ids"]},"client-secret":{"title":"Client Secret","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003ESecret used by a client (application) to authenticate with the Authorization Server; it should be known to only the client and the Authorization Server and must be sufficiently random to not be guessable.\u003C\u002Fp\u003E","short":"\u003Cp\u003ESecret used by a client (application) to authenticate with the Authorization Server; it should be known to only the client and the Authorization Server and must be sufficiently random to not be guessable.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["client secret","client secrets"]},"confidential-client":{"title":"Confidential Client","associatedPage":{"title":"Confidential and Public Applications","url":"\u002Fdocs\u002Fget-started\u002Fapplications\u002Fconfidential-and-public-applications"},"definition":"\u003Cp\u003EAccording to the OAuth 2.0 protocol, clients (applications) can be classified as either confidential or public depending on whether or not they are able to hold credentials (such as a client ID and secret) securely. Confidential clients can hold credentials in a secure way without exposing them to unauthorized parties and require a trusted backend server to do so. They can use grant types that require them to authenticate by specifying their client ID and secret when calling the token endpoint and can have tokens issued to them that have been signed either symmetrically or asymmetrically.\u003C\u002Fp\u003E","short":"\u003Cp\u003EA client (application) that can hold credentials securely by using a trusted backend server. Examples include a web application with a secure backend and a machine-to-machine (M2M) application.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["confidential client","confidential clients"]},"confused-deputy":{"title":"Confused Deputy","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003ESituation in which an attacker tricks a client or service into performing an action on their behalf.\u003C\u002Fp\u003E","short":"\u003Cp\u003ESituation in which an attacker tricks a client or service into performing an action on their behalf.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["confused deputy","confused deputies"]},"connection":{"title":"Connection","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003ERelationship between Auth0 and the sources of users for your applications. Examples include identity providers (such as Google or Active Directory), passwordless authentication methods, or user databases.\u003C\u002Fp\u003E","short":"\u003Cp\u003ERelationship between Auth0 and the sources of users for your applications.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["connection","connections"]},"custom-domain":{"title":"Custom Domain","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EThird-party domain with a specialized, or vanity, name. 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Tenants using the feature or behavior at the time of deprecation will continue to have access.\u003C\u002Fp\u003E","short":"\u003Cp\u003EProduct release stage indicating that the referenced feature or behavior is not supported for use by new subscribers, is not actively being enhanced, and is being only minimally maintained.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["deprecation","deprecations"]},"digital-identity":{"title":"Digital Identity","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003ESet of attributes that define a particular user in the context of a function which is delivered by a particular application.\u003C\u002Fp\u003E","short":"\u003Cp\u003ESet of attributes that define a particular user in the context of a function which is delivered by a particular application.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["digital identity","digital identities"]},"digital-signature":{"title":"Digital Signature","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EEncrypted string that protects bits in a token from tampering. 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Allows single sign on to all applications that use the same directory of users.\u003C\u002Fp\u003E","short":"\u003Cp\u003ECentralized repository of users that allows single sign on to all applications that use the same directory.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["directory","directories"]},"early-access":{"title":"Early Access","associatedPage":{"title":"Product Release Stages","url":"\u002Fdocs\u002Ftroubleshoot\u002Fproduct-lifecycle\u002Fproduct-release-stages"},"definition":"\u003Cp\u003EProduct release stage during which the referenced feature or behavior is provided to a limited number of subscribers or customer development partners (CDPs) to give them the opportunity to test and provide feedback on future functionality. At this stage, functionality may not be complete, but is ready for validation.\u003C\u002Fp\u003E","short":"\u003Cp\u003EProduct release stage during which the referenced feature or behavior is provided to a limited number of subscribers or customer development partners (CDPs) to give them the opportunity to test and provide feedback on future functionality.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["early access","ea"]},"end-of-life":{"title":"End of Life","associatedPage":{"title":"Product Release Stages","url":"\u002Fdocs\u002Ftroubleshoot\u002Fproduct-lifecycle\u002Fproduct-release-stages"},"definition":"\u003Cp\u003EProduct release stage indicating that the referenced feature or behavior is removed from the platform. Continued use of the feature or behavior will likely result in errors. The new behavior will automatically be enabled for Tenants that did not opt in during the migration window.\u003C\u002Fp\u003E","short":"\u003Cp\u003EProduct release stage indicating that the referenced feature or behavior is removed from the platform. Continued use of the feature or behavior will likely result in errors.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["end of life","eol"]},"end-of-life-date":{"title":"End of Life Date","associatedPage":{"title":"Product Release Stages","url":"\u002Fdocs\u002Ftroubleshoot\u002Fproduct-lifecycle\u002Fproduct-release-stages"},"definition":"\u003Cp\u003EDate when access to a feature or behavior is removed from the platform. End Of Life Dates can vary between different plan types.\u003C\u002Fp\u003E","short":"\u003Cp\u003EDate when access to a feature or behavior is removed from the platform. End Of Life Dates can vary between different plan types.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["end of life date","end of life dates","eol date"]},"fine-grained-auth":{"title":"Fine-grained Authorization (FGA)","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EAuth0’s SaaS product that gives individual users access to specific objects or resources within your application.\u003C\u002Fp\u003E","short":"\u003Cp\u003EAuth0 product allowing individual users access to specific objects or resources.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["fine-grained authorization (fga)","fine-grained authorization","FGA"]},"flow":{"title":"Flow","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EProcesses that can be extended using Actions. Each Flow is made up of one or more Triggers and represents the logical pipeline through which information moves during a single point in the Auth0 journey.\u003C\u002Fp\u003E","short":"\u003Cp\u003EProcesses that can be extended using Actions. Each Flow is made up of one or more Triggers and represents the logical pipeline through which information moves during a single point in the Auth0 journey.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["flow","flows"]},"general-availability":{"title":"General Availability","associatedPage":{"title":"Product Release Stages","url":"\u002Fdocs\u002Ftroubleshoot\u002Fproduct-lifecycle\u002Fproduct-release-stages"},"definition":"\u003Cp\u003EProduct release stage during which the referenced feature or behavior is fully functional and available to all subscribers (limited by pricing tier) for production use. If a new release replaces an existing feature, Auth0 provides a period of backward compatibility in accordance with our deprecation policy and informs customers so they have time to adopt the new release.\u003C\u002Fp\u003E","short":"\u003Cp\u003EProduct release stage during which the referenced feature or behavior is fully functional and available to all subscribers (limited by pricing tier) for production use.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["general availability","GA"]},"group":{"title":"Group","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003ESet of one or more users. In the Auth0 Authorization Extension, use groups to grant access to many users at a time.\u003C\u002Fp\u003E","short":"\u003Cp\u003ESet of one or more users. In the Auth0 Authorization Extension, use groups to grant access to many users at a time.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["group","groups"]},"id-token":{"title":"ID Token","associatedPage":{"title":"ID Tokens","url":"\u002Fdocs\u002Fsecure\u002Ftokens\u002Fid-tokens"},"definition":"\u003Cp\u003ECredential meant for the client itself, rather than for accessing a resource. It has a fixed format that clients can parse and validate.\u003C\u002Fp\u003E","short":"\u003Cp\u003ECredential meant for the client itself, rather than for accessing a resource.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["id token","id tokens","identity token","identity tokens"]},"idp":{"title":"Identity Provider (IdP)","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EService that stores and manages digital identities. Auth0 supports trusted social, enterprise, and legal identity providers. Auth0 also can function as an identity provider for your applications.\u003C\u002Fp\u003E","short":"\u003Cp\u003EService that stores and manages digital identities.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["identity provider (idp)","identity providers","identity provider","idp","idps","identity providers (idps)"]},"json-web-token":{"title":"JSON Web Token (JWT)","associatedPage":{"title":"JSON Web Tokens","url":"\u002Fdocs\u002Fsecure\u002Ftokens\u002Fjson-web-tokens"},"definition":"\u003Cp\u003EOpen, industry standard \u003Ca href=\"https:\u002F\u002Ftools.ietf.org\u002Fhtml\u002Frfc7519\"\u003ERFC 7519\u003C\u002Fa\u003E method for representing claims securely between two parties. At Auth0, ID Tokens are always returned in JWT format, and Access Tokens are often in JWT format. You may decode well-formed JWTs at \u003Ca href=\"https:\u002F\u002Fjwt.io\"\u003EJWT.io\u003C\u002Fa\u003E to view their claims.\u003C\u002Fp\u003E","short":"\u003Cp\u003EStandard ID Token format (and often Access Token format) used to represent claims securely between two parties.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["json web token (jwt)","json web token","json web tokens","jwt","jwts","json web tokens (jwts)"]},"localization":{"title":"Localization","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EAbility to render the New Universal Login experience into a supported language.\u003C\u002Fp\u003E","short":"\u003Cp\u003EAbility to render the New Universal Login experience into a supported language.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["localization"]},"lock":{"title":"Lock","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EAuth0's UI widget for authenticating users. It is ready to go as-is and is the default face of the Classic Universal Login experience. Lock allows you to customize minor behavioral and appearance options, but its primary goal is ease of use.\u003C\u002Fp\u003E","short":"\u003Cp\u003EAuth0's UI widget for authenticating users.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["lock"]},"management-api":{"title":"Management API","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EAuth0's API to manage Auth0 services and perform administrative tasks programatically.\u003C\u002Fp\u003E","short":"\u003Cp\u003EA product to allow customers to perform administrative tasks. \u003C\u002Fp\u003E","automate":true,"automaticTerms":["management api"]},"metadata":{"title":"Metadata","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EInformation users can update, such as preferences or profile settings. 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Migrations should occur during the Deprecation product release stage.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["migration","migrations"]},"multifactor-authentication":{"title":"Multi-factor authentication (MFA)","associatedPage":{"title":"Multi-Factor Authentication","url":"\u002Fdocs\u002Fsecure\u002Fmulti-factor-authentication"},"definition":"\u003Cp\u003EAuthentication process that considers multiple factors. Typically at Auth0, the first factor is the standard username\u002Fpassword exchange, and the second is a code or link via email or SMS, a one-time-password via an app such as Authy or Google Authenticator, or a push notification via a phone app such as Guardian or Duo. Using multiple factors allows your account to remain secure if someone captures one or the other factor--acquires your password or steals your phone, for example.\u003C\u002Fp\u003E","short":"\u003Cp\u003EUser authentication process that uses a factor in addition to username and password such as a code via SMS.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["multi-factor authentication (mfa)","multi-factor authentication","multifactor authentication","mfa"]},"nonce":{"title":"Nonce","associatedPage":{"title":"Mitigate Replay Attacks When Using the Implicit Flow","url":"\u002Fdocs\u002Fget-started\u002Fauthentication-and-authorization-flow\u002Fimplicit-flow-with-form-post\u002Fmitigate-replay-attacks-when-using-the-implicit-flow"},"definition":"\u003Cp\u003EArbitrary (often random or pseudo-random) number issued in an authentication protocol that can be used to help detect and mitigate replay attacks using old communications. In other words, the nonce is only issued once, so if an attacker attempts to replay a transaction with a different nonce, its false transaction can be detected more easily.\u003C\u002Fp\u003E","short":"\u003Cp\u003EArbitrary number issued once in an authentication protocol to detect and prevent replay attacks.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["nonce","nonces"]},"oath2":{"title":"OAuth 2.0","associatedPage":{"title":"OAuth 2.0 Authorization Framework","url":"\u002Fdocs\u002Fauthenticate\u002Fprotocols\u002Foauth"},"definition":"\u003Cp\u003EAuthorization framework that defines authorization protocols and workflows. OAuth 2.0 defines roles, authorization grants (or workflows), authorization requests and responses, and token handling. OpenID Connect (OIDC) protocols to verify user identity extends OAuth 2.0.\u003C\u002Fp\u003E","short":"\u003Cp\u003EAuthorization framework that defines authorization protocols and workflows.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["oauth 2.0","oauth"]},"openid":{"title":"OpenID","associatedPage":{"title":"OpenID Connect Protocol","url":"\u002Fdocs\u002Fauthenticate\u002Fprotocols\u002Fopenid-connect-protocol"},"definition":"\u003Cp\u003EOpen standard for authentication that allows applications to verify users are who they say they are without needing to collect, store, and therefore become liable for a user’s login information.\u003C\u002Fp\u003E","short":"\u003Cp\u003EOpen standard for authentication that allows applications to verify users' identities without collecting and storing login information.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["openid"]},"organizations":{"title":"Organizations","associatedPage":{"title":"Organizations","url":"\u002Fdocs\u002Fmanage-users\u002Forganizations"},"definition":"\u003Cp\u003EAuth0 product that allows B2B customers to categorize end-users and define specific roles, login experience, and access to resources.\u003C\u002Fp\u003E","short":"\u003Cp\u003EAuth0 product that allows B2B customers to categorize end-users and define specific roles.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["organizations","organization"]},"passwordless":{"title":"Passwordless","associatedPage":{"title":"Passwordless","url":"\u002Fdocs\u002Fauthenticate\u002Fpasswordless"},"definition":"\u003Cp\u003EForm of authentication where the first factor is not a password. Instead, it could be a one-time password received by email or SMS, a push notification, or a biometric sensor. Passwordless uses one-time passwords, so users are less susceptible to the typical password-based attacks (e.g., dictionary or credential stuffing) than with traditional username\u002Fpassword logins.\u003C\u002Fp\u003E","short":"\u003Cp\u003EForm of authentication that does not rely on a password as the first factor.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["passwordless"]},"perimeter":{"title":"Perimeter","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003ESet of boundaries that encompass a directory, all of its users, and all of the applications which use the directory. 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Product features may not progress through all release stages, and the time in each stage will vary depending on the scope and impact of the feature.\u003C\u002Fp\u003E","short":"\u003Cp\u003EPhases that describe how Auth0 stages, releases, and retires product functionality.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["product release stages","product release stage"]},"public-client":{"title":"Public Client","associatedPage":{"title":"Confidential and Public Applications","url":"\u002Fdocs\u002Fget-started\u002Fapplications\u002Fconfidential-and-public-applications"},"definition":"\u003Cp\u003EAccording to the OAuth 2.0 protocol, clients (applications) can be classified as either confidential or public depending on whether or not they are able to hold credentials (such as a client ID and secret) securely. Public clients cannot hold credentials securely, so should only use grant types that do not require the use of their client secret. ID Tokens issued to them must be signed asymmetrically using a private key (RS256) and verified using the public key corresponding to the private key used to sign the token.\u003C\u002Fp\u003E","short":"\u003Cp\u003EClient (application) that cannot hold credentials securely. Examples include a native desktop or mobile application and a JavaScript-based client-side web application (such as a single-page app (SPA)).\u003C\u002Fp\u003E","automate":true,"automaticTerms":["public client","public clients"]},"raw-credential":{"title":"Raw Credential","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EShared secret or set of information that is agreed upon between the user and the resource that allow the resource to verify the identity of a user.\u003C\u002Fp\u003E","short":"\u003Cp\u003EShared secret or set of information that is agreed upon between the user and the resource that allow the resource to verify the identity of a user.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["raw credential","raw credentials"]},"refresh-token":{"title":"Refresh Token","associatedPage":{"title":"Refresh Tokens","url":"\u002Fdocs\u002Fsecure\u002Ftokens\u002Frefresh-tokens"},"definition":"\u003Cp\u003ESpecial kind of token that can be used to obtain a renewed Access Token. It is useful for renewing expiring Access Tokens without forcing the user to log in again. Using the Refresh Token, you can request a new Access Token at any time until the Refresh Token is blocklisted.\u003C\u002Fp\u003E","short":"\u003Cp\u003EToken used to obtain a renewed Access Token without forcing users to log in again.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["refresh token","refresh tokens"]},"refresh-token-rotation":{"title":"Refresh Token Rotation","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EStrategy of frequently replacing refresh tokens to minimize vulnerability. With refresh token rotation, every time your application exchanges a refresh token to get a new access token, Auth0 also returns a new refresh token.\u003C\u002Fp\u003E","short":"\u003Cp\u003EStrategy of frequently replacing refresh tokens to minimize vulnerability. With refresh token rotation, every time your application exchanges a refresh token to get a new access token, Auth0 also returns a new refresh token.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["refresh token rotation"]},"relying-party":{"title":"Relying Party","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EEntity (such as a service or application) that depends on a third-party identity provider to authenticate a user.\u003C\u002Fp\u003E","short":"\u003Cp\u003EEntity (such as a service or application) that depends on a third-party identity provider to authenticate a user.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["relying party","relying parties"]},"resource-owner":{"title":"Resource Owner","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EEntity (such as a user or application) capable of granting access to a protected resource.\u003C\u002Fp\u003E","short":"\u003Cp\u003EEntity (such as a user or application) capable of granting access to a protected resource.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["resource owner","resource owners"]},"resource-server":{"title":"Resource Server","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EServer hosting protected resources. Resource servers accept and respond to protected resource requests.\u003C\u002Fp\u003E","short":"\u003Cp\u003EServer hosting protected resources. Resource servers accept and respond to protected resource requests.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["resource server","resource servers"]},"role":{"title":"Role","associatedPage":{"title":"Role-Based Access Control","url":"\u002Fdocs\u002Fmanage-users\u002Faccess-control\u002Frbac"},"definition":"\u003Cp\u003EAspect of a user’s identity assigned to the user to indicate the level of access they should have to the system. Roles are essentially collections of permissions.\u003C\u002Fp\u003E","short":"\u003Cp\u003EAspect of a user’s identity assigned to the user to give them a certain set of permissions.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["role","roles"]},"scope":{"title":"Scope","associatedPage":{"title":"Scopes","url":"\u002Fdocs\u002Fget-started\u002Fapis\u002Fscopes"},"definition":"\u003Cp\u003EMechanism that defines the specific actions applications can be allowed to do or information that they can request on a user’s behalf. Often, applications will want to make use of the information that has already been created in an online resource. To do so, the application must ask for authorization to access this information on a user’s behalf. When an app requests permission to access a resource through an authorization server, it uses the Scope parameter to specify what access it needs, and the authorization server uses the Scope parameter to respond with the access that was actually granted.\u003C\u002Fp\u003E","short":"\u003Cp\u003EMechanism that determines actions applications can perform on a user's behalf with information previously created in an online resource.\u003C\u002Fp\u003E","automate":false,"automaticTerms":["scope","scopes"]},"security-assertion-markup-language":{"title":"Security Assertion Markup Language (SAML)","associatedPage":{"title":"SAML","url":"\u002Fdocs\u002Fauthenticate\u002Fprotocols\u002Fsaml"},"definition":"\u003Cp\u003EXML-based standardized protocol by which two parties can exchange authentication information without the use of a password.\u003C\u002Fp\u003E","short":"\u003Cp\u003EStandardized protocol allowing two parties to exchange authentication information without a password.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["security assertion markup language (saml)","security assertion markup language","saml"]},"security-token":{"title":"Security Token","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EDigitally-signed artifact used to prove that the user was successfully authenticated.\u003C\u002Fp\u003E","short":"\u003Cp\u003EDigitally-signed artifact used to prove that the user was successfully authenticated.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["security token","security tokens"]},"session-cookie":{"title":"Session Cookie","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EEntity emitted by middleware after it establishes that the token it is receiving is signed, valid, and comes from a trusted source (the identity provider). 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This cookie prevents this process with tokens from needing to be continually repeated, by allowing the user to be considered authenticated as long as the cookie is present.\u003C\u002Fp\u003E","short":"\u003Cp\u003EEntity that, when present, allows the user to be considered authenticated.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["session cookie","session cookies"]},"shadow-account":{"title":"Shadow Account","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EDifficult-to-sustain practice of manually provisioning a user from a local directory separately in a remote directory (essentially creating a copy, or shadow, of the original account) when they need access to remote applications.\u003C\u002Fp\u003E","short":"\u003Cp\u003EDifficult-to-sustain practice of manually provisioning a user from a local directory separately in a remote directory.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["shadow account","shadow accounts"]},"signing-algorithm":{"title":"Signing Algorithm","associatedPage":{"url":"\u002Fdocsundefined"},"definition":"\u003Cp\u003EHashing algorithm used to digitally sign tokens to ensure the token has not been tampered with by bad actors.\u003C\u002Fp\u003E","short":"\u003Cp\u003EAlgorithm used to digitally sign tokens to ensure the token has not been tampered with.\u003C\u002Fp\u003E","automate":true,"automaticTerms":["signing algorithm","signing algorithms"]},"single-sign-on":{"title":"Single Sign-On (SSO)","associatedPage":{"title":"Single Sign-On","url":"\u002Fdocs\u002Fauthenticate\u002Fsingle-sign-on"},"definition":"\u003Cp\u003EService that, after a user logs into one application, automatically logs that user in to other applications, regardless of the platform, technology, or domain the user is using. 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