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src="https://enplus-pellets.eu/wp-content/uploads/2023/06/logo_enplus.png" alt="Enplus" class="mobile-logo" style="--initial-height:94px" srcset="https://enplus-pellets.eu/wp-content/uploads/2023/06/logo_enplus.png 1.3x" /></a> </div> </div> <div class="header-col right"> <div class="header-tools"> <ul> <li class="naturalife-sidepanel-button-holder"><a href="#" class="naturalife-sidepanel-button"><span></span><span></span><span></span></a></li> </ul> </div> </div> </div> </div> </div> </header>  <div class="overlay"></div> <div class="slider"> <span class="ui-icon-exit close-slider"></span> <div class="results-content"> </div> </div> <div id="main-content"> <div class="content-row row sub-page-header fullwidth style-2" style="background-image: url(https://enplus-pellets.eu/wp-content/uploads/2023/06/header_certifs.jpg);background-repeat: no-repeat;background-size: cover;background-attachment: scroll;background-position: center center;background-color: #EE7203;"> <div class="content-row-wrapper fullwidth"><div class="col col-sm-12"></div></div> </div> <div data-elementor-type="wp-post" data-elementor-id="7851" class="elementor elementor-7851" data-elementor-post-type="page"> <section class="elementor-section elementor-top-section elementor-element elementor-element-c5c49bb elementor-section-boxed elementor-section-height-default elementor-section-height-default default-style" data-id="c5c49bb" data-element_type="section" data-settings="{"rt_color_sets":"default-style"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa90ed3" data-id="aa90ed3" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-588d147 elementor-widget elementor-widget-heading" data-id="588d147" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <style>/*! elementor - v3.19.0 - 07-02-2024 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}</style><h2 class="elementor-heading-title elementor-size-default">Fraud management</h2> </div> </div> <div class="elementor-element elementor-element-1c85cee elementor-widget elementor-widget-text-editor" data-id="1c85cee" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <style>/*! elementor - v3.19.0 - 07-02-2024 */ .elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}</style> The EN<i>plus</i><sup>®</sup> Management follows up on every misuse of the trademark. You can help us combat fraud by checking the list of EN<i>plus</i><sup>®</sup> Producers and Traders on our website to authenticate an EN<i>plus</i><sup>®</sup> seal. Our Blacklist will also help you identify known fraudsters. If you suspect a fraud case, you can refer to our online guide on how to detect fraud, and use our online form to flag it to us. <a href="/how-to-detect-fraud">How to detect fraud?</a> <h4><span style="color: #ee7203;">→</span> What is a fraud case for EN<i>plus</i><sup>®</sup>?</h4> The EN<em>plus</em><sup>®</sup> seal has become an essential selling argument for wood pellet professionals. To guarantee its value, the EN<em>plus</em><sup>®</sup> seal and trademark are registered and protected under international law, and their use is mostly limited to certified companies with precise guidelines. The EN<em>plus</em><sup>®</sup> management allocates considerable resources in combating trademark fraud. In all cases, consumers are misled about the quality of their pellets, which may have a severe impact on the maintenance and efficiency of their appliance. On top of it, fraud seriously undermines the efforts of all certified companies for a fair and transparent pellet market. That is why the EN<em>plus</em><sup>®</sup> management is so strongly committed to combating fraud everywhere, and encourages anyone who suspects a fraudulent use of the EN<em>plus</em><sup>®</sup> trademark to report it via our <a href="/report-fraud">online form</a>. <h4><span style="color: #ee7203;">→</span> What are the most common types of fraud?</h4> The EN<i>plus</i><sup>®</sup> Management follows up all infringements and misuses of its certificate, with more than 1500 cases identified since 2014. Here is the split between the main types of fraud: <p style="margin-bottom: 0; text-align: center; line-height:80pt; font-size: 60pt; color: #ee7203; font-weight: bold;">37%</p> <p style="text-align: center;">Irregular use of the EN<i>plus</i><sup>®</sup> trademark in marketing operations, such as these:</p> </div> </div> <section class="elementor-section elementor-inner-section elementor-element elementor-element-e112abe elementor-section-boxed elementor-section-height-default elementor-section-height-default default-style" data-id="e112abe" data-element_type="section" data-settings="{"rt_color_sets":"default-style"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1aa54f8" data-id="1aa54f8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-8b2f176 elementor-widget elementor-widget-image" data-id="8b2f176" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <style>/*! elementor - v3.19.0 - 07-02-2024 */ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=".svg"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}</style> <img fetchpriority="high" decoding="async" width="200" height="300" src="https://enplus-pellets.eu/wp-content/uploads/2023/06/1.1.png" class="attachment-large size-large wp-image-7863" alt="" srcset="https://enplus-pellets.eu/wp-content/uploads/2023/06/1.1.png 200w, https://enplus-pellets.eu/wp-content/uploads/2023/06/1.1-100x150.png 100w" sizes="(max-width: 200px) 100vw, 200px" /> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d3fd99e" data-id="d3fd99e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-02e37bf elementor-widget elementor-widget-image" data-id="02e37bf" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img decoding="async" width="200" height="300" src="https://enplus-pellets.eu/wp-content/uploads/2023/06/1.2.png" class="attachment-large size-large wp-image-7862" alt="" srcset="https://enplus-pellets.eu/wp-content/uploads/2023/06/1.2.png 200w, https://enplus-pellets.eu/wp-content/uploads/2023/06/1.2-100x150.png 100w" sizes="(max-width: 200px) 100vw, 200px" /> </div> </div> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-4106ea4 elementor-section-boxed elementor-section-height-default elementor-section-height-default default-style" data-id="4106ea4" data-element_type="section" data-settings="{"rt_color_sets":"default-style"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-734c738" data-id="734c738" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-b3068ea elementor-widget elementor-widget-text-editor" data-id="b3068ea" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p style="margin-bottom: 0; text-align: center; line-height:80pt; font-size: 60pt; color: #ee7203; font-weight: bold;">23%</p> <p style="text-align: center;">Product misuses, the fraudulent use of the EN<i>plus</i><sup>®</sup> seal on pellet bags, and the second most common type of fraud tackled by EN<i>plus</i><sup>®</sup>:</p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-b49caab elementor-section-boxed elementor-section-height-default elementor-section-height-default default-style" data-id="b49caab" data-element_type="section" data-settings="{"rt_color_sets":"default-style"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-94bd677" data-id="94bd677" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-f5831ea elementor-widget elementor-widget-image" data-id="f5831ea" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img decoding="async" width="200" height="300" src="https://enplus-pellets.eu/wp-content/uploads/2023/06/2.1.png" class="attachment-large size-large wp-image-7868" alt="" srcset="https://enplus-pellets.eu/wp-content/uploads/2023/06/2.1.png 200w, https://enplus-pellets.eu/wp-content/uploads/2023/06/2.1-100x150.png 100w" sizes="(max-width: 200px) 100vw, 200px" /> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-753489e" data-id="753489e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-49683f2 elementor-widget elementor-widget-image" data-id="49683f2" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img loading="lazy" decoding="async" width="200" height="300" src="https://enplus-pellets.eu/wp-content/uploads/2023/06/2.2.png" class="attachment-large size-large wp-image-7867" alt="" srcset="https://enplus-pellets.eu/wp-content/uploads/2023/06/2.2.png 200w, https://enplus-pellets.eu/wp-content/uploads/2023/06/2.2-100x150.png 100w" sizes="(max-width: 200px) 100vw, 200px" /> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-28a6ff6 elementor-section-boxed elementor-section-height-default elementor-section-height-default default-style" data-id="28a6ff6" data-element_type="section" data-settings="{"rt_color_sets":"default-style"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b4153a" data-id="2b4153a" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-984a0c1 elementor-widget elementor-widget-text-editor" data-id="984a0c1" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p style="margin-bottom: 0; text-align: center; line-height:80pt; font-size: 60pt; color: #ee7203; font-weight: bold;">23%</p> <p style="text-align: center;">Certificate falsifications:</p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-94e82f0 elementor-section-boxed elementor-section-height-default elementor-section-height-default default-style" data-id="94e82f0" data-element_type="section" data-settings="{"rt_color_sets":"default-style"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ef51152" data-id="ef51152" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d89e9aa elementor-widget elementor-widget-image" data-id="d89e9aa" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img loading="lazy" decoding="async" width="200" height="300" src="https://enplus-pellets.eu/wp-content/uploads/2023/06/3.1.png" class="attachment-large size-large wp-image-7876" alt="" srcset="https://enplus-pellets.eu/wp-content/uploads/2023/06/3.1.png 200w, https://enplus-pellets.eu/wp-content/uploads/2023/06/3.1-100x150.png 100w" sizes="(max-width: 200px) 100vw, 200px" /> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-74d6ca4" data-id="74d6ca4" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-2dfd4ff elementor-widget elementor-widget-image" data-id="2dfd4ff" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img loading="lazy" decoding="async" width="200" height="300" src="https://enplus-pellets.eu/wp-content/uploads/2023/06/3.2.png" class="attachment-large size-large wp-image-7875" alt="" srcset="https://enplus-pellets.eu/wp-content/uploads/2023/06/3.2.png 200w, https://enplus-pellets.eu/wp-content/uploads/2023/06/3.2-100x150.png 100w" sizes="(max-width: 200px) 100vw, 200px" /> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-bbd03d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default default-style" data-id="bbd03d0" data-element_type="section" data-settings="{"rt_color_sets":"default-style"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b38a05" data-id="3b38a05" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-e529493 elementor-widget elementor-widget-text-editor" data-id="e529493" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p style="margin-bottom: 0; text-align: center; line-height:80pt; font-size: 60pt; color: #ee7203; font-weight: bold;">17%</p> <p style="text-align: center;">Other cases, not falling under the categories above.</p> </div> </div> <div class="elementor-element elementor-element-1f5599f elementor-widget elementor-widget-image" data-id="1f5599f" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img loading="lazy" decoding="async" width="768" height="521" src="https://enplus-pellets.eu/wp-content/uploads/2023/06/Fraud_cases-768x521.png" class="attachment-medium_large size-medium_large wp-image-7877" alt="" srcset="https://enplus-pellets.eu/wp-content/uploads/2023/06/Fraud_cases-768x521.png 768w, https://enplus-pellets.eu/wp-content/uploads/2023/06/Fraud_cases-300x203.png 300w, https://enplus-pellets.eu/wp-content/uploads/2023/06/Fraud_cases-1024x694.png 1024w, https://enplus-pellets.eu/wp-content/uploads/2023/06/Fraud_cases-637x432.png 637w, https://enplus-pellets.eu/wp-content/uploads/2023/06/Fraud_cases-1220x827.png 1220w, https://enplus-pellets.eu/wp-content/uploads/2023/06/Fraud_cases-915x621.png 915w, https://enplus-pellets.eu/wp-content/uploads/2023/06/Fraud_cases-600x407.png 600w, https://enplus-pellets.eu/wp-content/uploads/2023/06/Fraud_cases-393x267.png 393w, https://enplus-pellets.eu/wp-content/uploads/2023/06/Fraud_cases-290x197.png 290w, https://enplus-pellets.eu/wp-content/uploads/2023/06/Fraud_cases.png 1274w" sizes="(max-width: 768px) 100vw, 768px" /> </div> </div> <div class="elementor-element elementor-element-f690599 elementor-widget elementor-widget-text-editor" data-id="f690599" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p style="text-align: center;"><em>Last update: May 2023</em></p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-53844a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default default-style" data-id="53844a4" data-element_type="section" data-settings="{"rt_color_sets":"default-style"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9b22db9" data-id="9b22db9" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-e452807 elementor-widget elementor-widget-text-editor" data-id="e452807" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <h4><span style="color: #ee7203;">→</span> How does EN<i>plus</i><sup>®</sup> manage fraud, and what are the risks for fraudsters?</h4><p>The EN<i>plus</i><sup>®</sup> Management has adopted a two-step approach. The first one is to contact the infringing company to try and solve the problem in an amicable manner. In a vast majority of cases no further action is required, as attested by our resolution rate of 63%.</p><p>However, some cases remain unsolved after this first step. For these, we enter a second phase, more coercive, whereby fraudulent companies see their name and actions exposed in our public registrar, the Blacklist, pending a final resolution of the case.</p><p><strong>Ultimately, EN<i>plus</i><sup>®</sup> reserves the right to initiate legal proceedings against fraudsters, in which case they may face charges and penalties.<br /></strong></p> </div> </div> </div> </div> </div> </section> </div> </div>  <div id="above-footer-area" class="above-footer" role="complementary"> <div class="content-row-wrapper row default"> <div class="col-md-12"> <div class="widget chw-widget"> <div class="textwidget"> <div class="wpcf7 no-js" id="wpcf7-f2919-o1" lang="en-US" dir="ltr"> <div class="screen-reader-response"><p role="status" aria-live="polite" aria-atomic="true"></p> <ul></ul></div> <form action="/fraud-management/#wpcf7-f2919-o1" method="post" class="wpcf7-form init" aria-label="Contact form" novalidate="novalidate" data-status="init"> <div style="display: none;"> <input type="hidden" name="_wpcf7" value="2919" /> <input type="hidden" name="_wpcf7_version" value="5.8.7" /> <input type="hidden" name="_wpcf7_locale" value="en_US" /> <input type="hidden" name="_wpcf7_unit_tag" value="wpcf7-f2919-o1" /> <input type="hidden" name="_wpcf7_container_post" value="0" /> <input type="hidden" name="_wpcf7_posted_data_hash" value="" /> <input type="hidden" name="_wpcf7cf_hidden_group_fields" value="[]" /> <input type="hidden" name="_wpcf7cf_hidden_groups" value="[]" /> <input type="hidden" name="_wpcf7cf_visible_groups" value="[]" /> <input type="hidden" name="_wpcf7cf_repeaters" value="[]" /> <input type="hidden" name="_wpcf7cf_steps" value="{}" /> <input type="hidden" name="_wpcf7cf_options" value="{"form_id":2919,"conditions":[],"settings":{"animation":"yes","animation_intime":200,"animation_outtime":200,"conditions_ui":"normal","notice_dismissed":false,"notice_dismissed_rollback-cf7-5.8.3":true}}" /> <input type="hidden" name="_wpcf7_lang" value="en-us" /> <input type="hidden" name="_wpcf7_recaptcha_response" value="" /> </div> <h4 style="text-align:center; margin:40px 5px 20px 5px;">Subscribe to the EN<em>plus</em>® Newsletter </h4> <div class="row"> <div class="col col-12 col-md-11"> <div class="row"> <div class="col col-12 col-md-6"> <div style="margin-top:15px;"> <p><span class="wpcf7-form-control-wrap" data-name="your-name"><input size="40" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required underline" aria-required="true" aria-invalid="false" placeholder="Name" value="" type="text" name="your-name" /></span> </p> </div> <div style="margin-top:15px;" class="inline-block"> <p><label style="margin:3px 20px 0 0;">I am </label><span class="wpcf7-form-control-wrap" data-name="menu-492"><select class="wpcf7-form-control wpcf7-select wpcf7-validates-as-required underline trc-select" aria-required="true" aria-invalid="false" name="menu-492"><option value="-">-</option><option value="a Pellet Consumer">a Pellet Consumer</option><option value="a Certified Company">a Certified Company</option><option value="an ENplus® Partner">an ENplus® Partner</option><option value="simply interested in ENplus®">simply interested in ENplus®</option></select></span> </p> </div> </div> <div class="col col-12 col-md-6"> <div style="margin-top:15px;"> <p><span class="wpcf7-form-control-wrap" data-name="your-email"><input size="40" class="wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email underline" aria-required="true" aria-invalid="false" placeholder="Email" value="" type="email" name="your-email" /></span> </p> </div> <div style="margin-top:15px;"> <p><span class="wpcf7-form-control-wrap" data-name="acceptance-500"><span class="wpcf7-form-control wpcf7-acceptance"><span class="wpcf7-list-item"><label><input type="checkbox" name="acceptance-500" value="1" aria-invalid="false" /><span class="wpcf7-list-item-label">I agree to the <a href="/privacy/" target="_blank">privacy policy</a></span></label></span></span></span> </p> </div> </div> </div> </div> <div style="margin-top:15px;" class="col col-12 col-md-1"> <p><input class="wpcf7-form-control wpcf7-submit has-spinner" type="submit" value="OK" /> </p> </div> </div><div class="wpcf7-response-output" aria-hidden="true"></div> </form> </div> </div> </div> </div> </div> </div> <footer id="footer" class="footer"> <div class="footer-contents"><section class="footer-widgets content-row footer footer_contents fullwidth"><div class="content-row-wrapper row default"> <div id="footer-column-1" class="col col-12 col-lg-3 col-sm-12 featured-col widgets_holder"> <div class="column-inner"> <div id="text-1" class="footer_widget widget widget_text"><h5>What is EN<em>plus</em>®</h5> <div class="textwidget"><p>We are a world-leading, transparent and independent certification scheme for wood pellets. 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