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itemprop="datePosted" content="2024-09-04T11:22:53Z" /> <div itemprop="hiringOrganization" itemscope itemtype="https://schema.org/Organization"> <meta itemprop="name" content="Text, Inc." /> <meta itemprop="description" content="AI-powered technology for customer service software" /> <meta itemprop="url" content="https://text.com" /> <meta itemprop="logo" content="https://www.livechat.com/icon-512.png" /> <div itemprop="address" itemscope itemtype="https://schema.org/PostalAddress"> <meta itemprop="addressCountry" content="US" /> <meta itemprop="addressLocality" content="Boston" /> <meta itemprop="addressRegion" content="Massachusetts" /> <meta itemprop="postalCode" content="02110" /> <meta itemprop="streetAddress" content="101 Arch Street, 8th Floor" /> </div> <div itemprop="address" itemscope itemtype="https://schema.org/PostalAddress"> <meta itemprop="addressCountry" content="PL" /> <meta itemprop="addressLocality" content="Wrocław" /> <meta itemprop="addressRegion" content="dolnośląskie" /> <meta itemprop="postalCode" content="53-033" /> <meta itemprop="streetAddress" content="Zwycięska 47" /> </div> <meta itemprop="brand" content="LiveChat" /><meta itemprop="sameAs" content="en" /><meta itemprop="sameAs" content="https://www.facebook.com/livechat" /><meta itemprop="sameAs" content="https://www.instagram.com/livechat/" /><meta itemprop="sameAs" content="https://www.linkedin.com/company/livechat/" /><meta itemprop="sameAs" content="https://www.pinterest.com/livechat/" /><meta itemprop="sameAs" content="LiveChat" /><meta itemprop="sameAs" content="https://x.com/livechat" /><meta itemprop="sameAs" content="https://www.wikidata.org/wiki/Q1763653" /><meta itemprop="sameAs" content="https://en.wikipedia.org/wiki/LiveChat" /><meta itemprop="sameAs" content="https://www.youtube.com/livechat" /><div itemprop="contactPoint" itemscope itemtype="https://schema.org/ContactPoint"> <meta itemprop="contactType" content="Customer Support" /> <meta itemprop="areaServed" content="Worldwide" /> <meta itemprop="availableLanguage" content="English" /> </div> </div> <div class="o-container"> <div class="lg:u-flex u--mx-md"> <div class="b--u-px-2 u-basis-8 t-job-offer-content" id="job-offer-content"> <div class="u-bg-white b--u-px-3 b--md:u-px-8 b--u-pb-6 b--u-pt-8 b--u-text-base u-rounded u-shadow-lg lc-job"> <header class="b--lg:u-mb-4"> <h1 class="b--u-text-3xl b--u-mb-6" itemprop="title">Senior Product Designer - Workflows</h1> <p class="b--u-mb-1 u-flex u-flex-wrap b--u-text-base b--u-text-bold"> <a href="/careers/?category=Design#jobs" class="u-inline-flex u-items-center b--u-mln-0.5 b--u-px-2 b--u-py-1.5 b--u-mr-2 b--u-text-black b--u-mb-2 b--u-bg-blue-50" style="border-radius: 30px"> <img src="/icons/careers/design.svg" alt="" style="width: 24px;"> <span class="b--u-ml-1">Design</span> </a> <span class="u-inline-flex u-items-center b--u-mln-0.5 b--u-px-2 b--u-py-1.5 b--u-mr-2 b--u-text-black b--u-mb-2 b--u-bg-blue-50 u-bg-gray-900" style="border-radius: 30px"> <img src="/icons/careers/all-products.svg" alt="" style="width: 24px;"> <span class="b--u-ml-1">All Products</span> </span> </p> <p class="b--u-mb-4 b--u-text-base b--u-text-bold"> <span itemprop="jobLocation" itemscope itemtype="https://schema.org/Place"> <span itemprop="address" itemscope itemtype="https://schema.org/PostalAddress"> <meta itemprop="addressCountry" content="PL" /> <meta itemprop="addressLocality" content="Wrocław" /> <meta itemprop="addressRegion" content="dolnośląskie" /> <meta itemprop="postalCode" content="53-033" /> <meta itemprop="streetAddress" content="Zwycięska 47" /> </span> <a href="/careers/?location=Hybrid" class="u-inline-flex u-items-center b--u-mln-0.5 b--u-px-2 b--u-py-1.5 b--u-mr-2 b--u-text-black b--u-mb-2 b--u-bg-blue-50 u-mb-0 b--u-bg-transparent"> <span class="b--u-mr-1"><svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M17.657 16.657L13.414 20.9a1.998 1.998 0 01-2.827 0l-4.244-4.243a8 8 0 1111.314 0z"/> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M15 11a3 3 0 11-6 0 3 3 0 016 0z"/> </svg></span> Hybrid </a> </span> <span class="u-inline-flex u-items-center b--u-mln-0.5 b--u-px-2 b--u-py-1.5 b--u-mr-2 b--u-text-black b--u-mb-2 b--u-bg-blue-50 u-mb-0 b--u-bg-transparent" itemprop="employmentType"> <span class="b--u-mr-1"><svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 8v4l3 3m6-3a9 9 0 11-18 0 9 9 0 0118 0z"/> </svg></span> Full-time </span> </p> </header> <div id="application-form" class="b--u-pb-3 b--u-pt-4 b--u-mb-6 u-border-b u-text-center lg:u-hidden"> <div class="u-maxw-4 b--u-mx-auto"> <h2 class="b--u-text-lg b--u-text-bold b--u-mb-2 u--mx-sm">Send us your application</h2> <a href="https://jobs.lever.co/livechatinc/abe90da8-54c8-4b76-835e-044e9c639306/apply" data-controller="track" data-track-category="Job Offer" data-track-action="Click" data-track-label="Apply to job offer" data-action="track#send" class="c-btn v--primary b--u-mb-1.5 u-block u-w-full" target="_blank" itemprop="url" >Apply now</a> </div> </div> <div itemprop="description"> <h2>About your team</h2><p><a href="https://platform.text.com/">Text Platform’s mission</a> is to empower customers by providing seamless integration with Text APIs. We have developed the Text.com Marketplace, where customers can purchase applications that extend our core products. We also support developers in building apps. Additionally, we are enhancing our API usage for developers.</p><p>We created <a href="https://platform.text.com/workflows">Workflows</a>, a groundbreaking product designed to simplify and automate everyday tasks without any coding. Our tool targets non-technical users who want to effortlessly accelerate routine tasks in their work with the help of AI assistants.</p><p>This is a new tool in the Text Platform portfolio and has led us to create a dedicated team. You’ll be working with Janek (Team Leader) and Wojtek (Frontend Developer). We’re expanding and will soon bring in more team members with diverse skills. You’ll also collaborate daily with other backend developers working on the Platform.</p><h2>You will be responsible for:</h2><ul><li><p>Collaborating closely with the Product Manager to challenge assumptions and shape the product roadmap, ensuring alignment with business goals;</p></li><li><p>Continuously crafting and iterating on user-centered designs, prioritizing user needs and experiences;</p></li><li><p>Analyzing and enhancing existing designs to drive continuous improvement;</p></li><li><p>Implementing incremental updates to refine the user experience over time;</p></li><li><p>Designing the onboarding process for new users and making this process as smooth as possible;</p></li><li><p>Engaging directly with users through surveys and interviews to gather actionable feedback;</p></li><li><p>Delivering high-quality, pixel-perfect designs and maintaining comprehensive visual documentation of user flows and scenarios.</p></li></ul><h2>You may be a good fit for this role if you:</h2><ul><li><p>Bring 5+ years of product design experience, ideally as a solo designer or key member of a project team;</p></li><li><p>Are skilled in using Figma and FigJam or Miro, and Hotjar to bring your designs to life and gather user insights;</p></li><li><p>Have a strong UI foundation paired with solid UX experience, with a focus on creating intuitive, user-friendly experiences;</p></li><li><p>Can distill insights from both quantitative and qualitative data, translating them into actionable design strategies and visual boards with charts, inspirations, and key takeaways;</p></li><li><p>Think beyond just design — you’re deeply in tune with product strategy and business goals and excel at identifying potential challenges early and addressing them before they become issues;</p></li><li><p>Have a proven track record of taking ownership of projects from ideation through to launch;</p></li><li><p>Possess strong verbal and written communication skills in English, making it easy to collaborate with global teams.</p></li></ul> </div> <section class="b--u-mt-10"> <h3>How we work</h3> <p class="b--u-text-base"> We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home. </p> <p class="b--u-text-base"> If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely. </p> </section> <section class="b--u-mt-10"> <h3>Benefits</h3> <p class="b--u-text-base"> We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget. </p> <p class="b--u-text-base"> What we really want you to feel and what we believe in <strong>is that the real benefits come from the culture we’ve built</strong>. </p> <p class="b--u-text-base"> With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and <strong>people dedicated to their work</strong>, you’ll find a workplace where you can thrive. </p> <p class="b--u-text-base"> And here’s the icing on the cake: you’ll have the opportunity to <strong>work with the makers</strong> behind all <a href="https://text.com/">Text</a> products: <a href="https://www.livechat.com/">LiveChat</a>, <a href="https://www.chatbot.com/">ChatBot</a>, <a href="https://www.helpdesk.com/" >HelpDesk</a>, <a href="https://www.knowledgebase.com/">KnowledgeBase</a>, <a href="https://openwidget.com/">OpenWidget</a>.</p> <p class="b--u-text-base"> Are you feeling like this might be a great place to consider working for? We feel it too ;) <strong>Join us and apply.</strong> </p> </section> <section class="b--u-mt-12 lc-job__process"> <p class="b--u-text-sm b--u-text-caps">Recruitment process</p> <h2 class="b--u-text-2xl b--u-mb-3">Do you already feel like you belong here?</h2> <p class="b--u-text-base b--u-mb-8">It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:</p> <section class="b--u-p-3 u--mx-md b--md:u-p-8 lc-job__process__step b--u-mb-4" style="background-color: #FFF9ED;"> <h3 class="b--u-text-xl b--u-mb-2 b--u-mt-3 b--md:u-mt-4">Interview with our recruitment specialist</h3> <p class="b--u-text-base b--u-mb-0">Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.</p> </section> <section class="b--u-p-3 u--mx-md b--md:u-p-8 lc-job__process__step b--u-mb-4" style="background-color: #F4FAFF;"> <h3 class="b--u-text-xl b--u-mb-2 b--u-mt-3 b--md:u-mt-4">Video call with your future team leaders</h3> <p class="b--u-text-base b--u-mb-0">At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.</p> </section> <section class="b--u-p-3 u--mx-md b--md:u-p-8 lc-job__process__step b--u-mb-4" style="background-color: #F3FCF4;"> <h3 class="b--u-text-xl b--u-mb-2 b--u-mt-3 b--md:u-mt-4">A remote practice run</h3> <p class="b--u-text-base b--u-mb-0">We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.</p> </section> </section> </div> </div> <div class="u-basis-4 u-hidden lg:u-block" style="position: sticky; top: 120px; align-self: flex-start;"> <div class="sticky-sidebar-inner-wrapper b--u-px-2"> <div class="u-bg-white b--u-px-4 b--u-pt-4 b--u-pb-3 b--u-text-base u-rounded u-shadow-lg lc-job u-text-center"> <div class="u-maxw-4 b--u-mx-auto"> <h2 class="b--u-text-lg b--u-text-bold b--u-mb-2 u--mx-sm">Send us your application</h2> <a href="https://jobs.lever.co/livechatinc/abe90da8-54c8-4b76-835e-044e9c639306/apply" data-controller="track" data-track-category="Job Offer" data-track-action="Click" data-track-label="Apply to job offer" data-action="track#send" class="c-btn v--primary b--u-mb-1.5 u-block u-w-full" target="_blank" itemprop="url" >Apply now</a> </div> </div> </div> </div> </div> </div> <div class="lc-job__bottom-cta u-bg-white b--u-py-2 u-shadow-md" id="bottom-cta"> <a href="#application-form" class="c-btn v--primary v--sm u-block lg:u-hidden u-maxw-3 b--u-mx-auto" target="_blank">Apply now</a> </div> </div> <style> .lc-job li p { margin-bottom: 0.6em; } @media screen and (max-width: 600px) { .lc-job ul { padding-left: 20px; } } </style> <script> window.addEventListener("load", showMobileCTA); window.addEventListener("scroll", showMobileCTA); const bottomCTA = document.getElementById("bottom-cta"); function showMobileCTA() { if (window.scrollY > 800) { bottomCTA.classList.add('v--visible'); } else { bottomCTA.classList.remove('v--visible'); } } </script> <section class=" u-bg-gray-900 b--u-py-8 u-border-t u-border-gray-800"> <div class="o-container u-maxw-12 u-mx-auto"> <h2 class="b--u-text-lg u-text-center b--u-mb-6">Discover <a href="https://text.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" class="b--u-text-bold c-link v--reset" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on Text" data-action="click->track#send">Text</a> products:</h2> <div class="o-columns v--five v--responsive"> <a href="https://www.livechat.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset sm:u-items-start sm:u-flex-col"> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M51.8 39a7.6 7.6 0 01-7.6 6.8H40L32 51v-5.2l8-5.2h4.2a2.3 2.3 0 002.4-2c.2-4 .2-8 0-12a2.2 2.2 0 00-2.2-2.1 138.7 138.7 0 00-16.9 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.2 12a2.4 2.4 0 002.5 2.1H32v5.2h-4.2a7.5 7.5 0 01-7.6-6.9c-.3-4.2-.3-8.5 0-12.8a7.4 7.4 0 017-6.8 124.8 124.8 0 0117.6 0 7.4 7.4 0 017 6.8c.2 4.3.2 8.6 0 12.8z" fill="#FF5100"/><defs><filter id="filter0_dd" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold">LiveChat</span> <br><span style="opacity: .65;">Connect with customers</span></p> </a> <a href="https://www.chatbot.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset sm:u-items-start sm:u-flex-col"> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd1)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M43.6 31.6v3a1.1 1.1 0 01-.6 1.1c-2.2 1-4.6 1.6-7 1.7-2.4 0-4.8-.6-7-1.7a1.1 1.1 0 01-.6-1v-3.1a.9.9 0 011.2-.8c2 .9 4.2 1.3 6.4 1.4 2.2 0 4.3-.5 6.4-1.4a.9.9 0 011.2.8z" fill="#06F"/><path d="M51.8 38.9a7.6 7.6 0 01-7.6 6.9H40L32 51v-5.2l8-5.2h4.2a2.4 2.4 0 002.4-2.1c.3-4 .2-8 0-12a2.2 2.2 0 00-2.1-2 138.9 138.9 0 00-17 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.1 12a2.4 2.4 0 002.4 2.1H32v5.2h-4.2a7.6 7.6 0 01-7.6-7 96 96 0 010-12.7 7.4 7.4 0 017-6.8 125 125 0 0117.6 0 7.4 7.4 0 017 6.8 96 96 0 010 12.8z" fill="#06F"/><defs><filter id="filter0_dd1" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold">ChatBot</span> <br><span style="opacity: .65;">Automate customer service with AI</span></p> </a> <a href="https://www.helpdesk.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset 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