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FAQs | Phoenix Children's Hospital
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<div class="link-list widget__container d-grid"> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 1;"> <a href="https://appointments.phoenixchildrens.com/Appointments/FindPatient" target="_blank" class="data-gtm-hamburgerNav list-group-item data-gtm-stickyNav list-group-item-action col">Schedule an Appointment</a> <a href="/find-a-doctor" class="data-gtm-hamburgerNav list-group-item data-gtm-stickyNav list-group-item-action col" data-drupal-link-system-path="find-a-doctor">Find a Doctor</a> <a href="/locations" class="data-gtm-hamburgerNav list-group-item data-gtm-stickyNav list-group-item-action col" data-drupal-link-system-path="locations">Find a Location</a> <a href="/specialties-conditions" class="data-gtm-hamburgerNav list-group-item data-gtm-stickyNav list-group-item-action col" data-drupal-link-system-path="specialties-conditions">Find a Specialty</a> </div> </div> </nav> <nav role="navigation" aria-labelledby="block-phoenix-default-hamburgermain-menu" id="block-phoenix-default-hamburgermain" class="block block-menu navigation menu--hamburger-main"> <div class="visually-hidden" id="block-phoenix-default-hamburgermain-menu">Hamburger Main</div> <div class="accordion widget__main expanding-cards__accordion" id="accordion---main-nav"> <div class="accordion-item"> <div class="accordion-header" id="accordion-heading---main-nav"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse---main-nav--1" aria-expanded="false" aria-controls="accordion-collapse---main-nav--1"></button> <a href="/patient-visitor-information">Patient & Visitor Information</a> </div> <div id="accordion-collapse---main-nav--1" class="accordion-collapse collapse" aria-labelledby="accordion-heading---main-nav" data-bs-parent="#accordion---main-nav"> <div class="accordion-body"> <div class="accordion widget__main expanding-cards__accordion" 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data-contenttitle="Patient & Visitor Information" data-drupal-link-system-path="node/275">After Your Visit</a> </div> <div class="accordion-item"> <a href="/patient-visitor-information/imaging-radiology" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Patient & Visitor Information" data-drupal-link-system-path="node/726">Imaging & Radiology</a> </div> <div class="accordion-item"> <a href="/patient-visitor-information/surgery-procedures" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Patient & Visitor Information" data-drupal-link-system-path="node/1211">Surgery & Procedures</a> </div> <div class="accordion-item"> <a href="/patient-visitor-information/patient-family-services" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Patient & Visitor Information" data-drupal-link-system-path="node/1214">Patient & Family Services</a> </div> <div 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id="accordion-collapse---main-nav--2" class="accordion-collapse collapse" aria-labelledby="accordion-heading---main-nav" data-bs-parent="#accordion---main-nav"> <div class="accordion-body"> <div class="accordion widget__main expanding-cards__accordion" id="accordion---main-nav"> <div class="accordion-item"> <a href="/specialties-conditions?field_care_type_target_id=1" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Specialties & Conditions" data-drupal-link-query="{"field_care_type_target_id":"1"}" data-drupal-link-system-path="specialties-conditions">Specialties</a> </div> <div class="accordion-item"> <a href="/specialties-conditions?field_care_type_target_id=2" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Specialties & Conditions" data-drupal-link-query="{"field_care_type_target_id":"2"}" data-drupal-link-system-path="specialties-conditions">Services</a> </div> <div class="accordion-item"> <a href="/specialties-conditions?field_care_type_target_id=3" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Specialties & Conditions" data-drupal-link-query="{"field_care_type_target_id":"3"}" data-drupal-link-system-path="specialties-conditions">Conditions</a> </div> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="accordion-heading---main-nav"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse---main-nav--3" aria-expanded="false" aria-controls="accordion-collapse---main-nav--3"></button> <a href="/specialties-conditions/pediatric-primary-care">Pediatric Primary Care</a> </div> <div id="accordion-collapse---main-nav--3" class="accordion-collapse collapse" aria-labelledby="accordion-heading---main-nav" data-bs-parent="#accordion---main-nav"> <div class="accordion-body"> <div class="accordion widget__main expanding-cards__accordion" id="accordion---main-nav"> <div class="accordion-item"> <a href="/specialties-conditions/phoenix-childrens-pediatrics" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Pediatric Primary Care" data-drupal-link-system-path="node/1828">Phoenix Children's Pediatrics</a> </div> <div class="accordion-item"> <a href="/specialties-conditions/primary-complex-care" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Pediatric Primary Care" data-drupal-link-system-path="node/1827">Primary & Complex Care</a> </div> <div class="accordion-item"> <a href="/healthcare-professionals/phoenix-childrens-care-network-pccn" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Pediatric Primary Care" data-drupal-link-system-path="node/14276">Phoenix Children's Care Network (PCCN)</a> </div> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" 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class="breadcrumb-list-link" href="/">Home</a> </li> <li class="breadcrumb-list-item item--url "> <a class="breadcrumb-list-link" href="/specialties-conditions">Specialties & Conditions</a> </li> <li class="breadcrumb-list-item item--url last"> <a class="breadcrumb-list-link" href="/specialties-conditions/phoenix-childrens-pediatrics">Phoenix Children's Pediatrics</a> </li> </ol> </nav> </div> </div> <h1 class="clearfix text-formatted field field--type-text field--label-hidden field__item"> FAQs </h1> </div> <div class="hero--media"> <div class="hero--box"> <!-- placing a rounded box from the design behind the media image --></div> </div> </div> </div> <div class="accordion container" id="accordion-explore-section---menu-explore"> </div> </div> </div> </div> <main role="main" class="main-container"> <a id="main-content" tabindex="-1"></a> <div class="layout-content"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div><div id="block-phoenix-default-mainpagecontent" class="block block-system block-system-main-block"> <article about="/specialties-conditions/phoenix-childrens-pediatrics/faqs" class="node node--type-zen-node-tier node--view-mode-full"> <div class="node__content"> <div class="animate section container-fluid layout"><div ><div class="block block-layout-builder block-field-blocknodezen-node-tierfield-zen-node-subtitle"><h2 class="pacific-blue page--subtitle field field--type-string field--label-hidden field__item"> Phoenix Children’s Pediatrics </h2></div><div class="block block-paragraph-blocks block-paragraph-fieldnodefield-widgets0zen-node-tier"><div class="widget__container paragraph paragraph--type--zen-widget-accordion-group paragraph--view-mode--default"><div class="widget__header"><p><span>Please take a moment to read our frequently asked questions. We're always available to answer your questions and encourage you to contact our office if you have a question that is not answered below.</span></p></div><div class="accordion" id="accordion-1613"><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1576"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1576" aria-expanded="false" aria-controls="accordion-collapse-1576"> What is a pediatrician? </button></h2><div id="accordion-collapse-1576" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1576" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>A pediatrician is a medical doctor who specializes in the care of children. Pediatricians have undergone specialized training in understanding the health and illnesses of infants, children, teens and young adults. A majority of pediatricians are certified by the American Board of Pediatrics after passing a comprehensive exam.</span></p><p><span>Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. They also provide parents with support and advice on issues like growth and development, safety and prevention, nutrition and emotional wellness to foster a lifetime of good health.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1578"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1578" aria-expanded="false" aria-controls="accordion-collapse-1578"> Can I meet my pediatrician before my baby is born? </button></h2><div id="accordion-collapse-1578" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1578" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>Yes! In fact, we strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our staff. During your visit, we will answer any questions you have about our practice or your new child.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1580"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1580" aria-expanded="false" aria-controls="accordion-collapse-1580"> How often should my child see the pediatrician? </button></h2><div id="accordion-collapse-1580" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1580" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><div><p><span>Your child should not only see the pediatrician when they’re sick: It is also important to schedule well-child-care exams regularly, which begin at infancy. Also referred to as well-care visits or checkups, these routine examinations provide the best opportunity for your doctor to observe the progress of your child's physical and mental growth and development; to counsel and teach parents; to detect problems through screening tests; to provide immunizations; and to get to know each another. Well-child-care visits are strongly recommended as part of preventive pediatric care.</span></p><p><span>Well-child-care visits are also a good time for parents to raise questions and concerns about your child's development, behavior, nutrition, safety and overall well-being.</span></p><p><span>The American Academy of Pediatrics recommends this schedule for routine well-care visits:</span></p><ul><li><span>3 to 5 days</span></li><li><span>1 month</span></li><li><span>2 months</span></li><li><span>4 months</span></li><li><span>6 months</span></li><li><span>9 months</span></li><li><span>12 months</span></li><li><span>15 months</span></li><li><span>18 months</span></li><li><span>24 months</span></li><li><span>30 months</span></li><li><span>3 years</span></li><li><span>4 years</span></li></ul><p><span>And once every year thereafter for an annual health supervision visit that includes a physical exam as well as a developmental, behavioral, and learning assessment.</span></p></div></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1582"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1582" aria-expanded="false" aria-controls="accordion-collapse-1582"> What is the best way to schedule an appointment with your office? </button></h2><div id="accordion-collapse-1582" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1582" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>You can schedule an appointment by calling our office during regular business hours.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1584"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1584" aria-expanded="false" aria-controls="accordion-collapse-1584"> Is your office accepting new patients? </button></h2><div id="accordion-collapse-1584" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1584" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>Yes, we always welcome new patients! Contact our office for additional information or request an appointment.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1586"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1586" aria-expanded="false" aria-controls="accordion-collapse-1586"> Why does my child need to receive vaccinations? </button></h2><div id="accordion-collapse-1586" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1586" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to the American Academy of Pediatrics, vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90 percent. If you're apprehensive about vaccinations, do not hesitate to contact our office. Phoenix Children’s Pediatrics clinics are pro-vaccine and support the immunization schedule as outlined by the American Academy of Pediatrics.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1588"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1588" aria-expanded="false" aria-controls="accordion-collapse-1588"> What are your office hours? </button></h2><div id="accordion-collapse-1588" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1588" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>Hours differ depending on the location. Please select the office you are interested in for that location’s office hours.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1590"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1590" aria-expanded="false" aria-controls="accordion-collapse-1590"> Where are you located? </button></h2><div id="accordion-collapse-1590" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1590" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>We have pediatric offices in neighborhoods throughout the Phoenix metro area and in Cottonwood - see our </span><a href="/locations?location_type=2996&specialties=All&field_geolocation_proximity=All"><span>locations</span></a><span>.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1592"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1592" aria-expanded="false" aria-controls="accordion-collapse-1592"> If my child is sick after office hours whom can I talk to? </button></h2><div id="accordion-collapse-1592" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1592" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>When our office is closed, calls are taken by our answering service. If you have a question that cannot wait until the office reopens, your call will be directed to our triage nurse. The triage nurse will either answer your questions or will put you in contact with one of our physicians. A Phoenix Children's Pediatrics physician is always on call when the office is closed.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1594"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1594" aria-expanded="false" aria-controls="accordion-collapse-1594"> Who will see my newborn in the hospital? </button></h2><div id="accordion-collapse-1594" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1594" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>Wherever you choose to deliver your baby, you and your baby will be seen by the pediatric hospitalists. We will then see your baby in the clinic 2-3 days after discharge depending on health concerns.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1596"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1596" aria-expanded="false" aria-controls="accordion-collapse-1596"> Can I always see the physician I want? </button></h2><div id="accordion-collapse-1596" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1596" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>If you are able to make your appointment in advance you can typically see whichever physician you want. If you have a sick child who needs to be seen on short notice we will match your physician choice as best we can. Our goal is to take care of sick children as quickly as possible.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1598"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1598" aria-expanded="false" aria-controls="accordion-collapse-1598"> What insurance plans do your take? </button></h2><div id="accordion-collapse-1598" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1598" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><a href="/patient-visitor-information/after-your-visit/billing-financial-assistance/health-insurance-plans-we-accept" data-entity-type="node" data-entity-uuid="8fd072f5-f5b1-45b3-a98e-2b7b278aaec8" data-entity-substitution="canonical" title="Health Insurance Plans We Accept">Please click here for a list of accepted insurance plans.</a></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1600"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1600" aria-expanded="false" aria-controls="accordion-collapse-1600"> If I have questions about bills or payments who can help me? </button></h2><div id="accordion-collapse-1600" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1600" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>Please </span><a href="/patient-visitor-information/after-your-visit/billing-financial-assistance/pay-your-bill-online" data-entity-type="node" data-entity-uuid="060993fa-8eae-4fa9-bfa0-96ff01c7bcc1" data-entity-substitution="canonical" title="Pay Your Bill Online"><span>click here</span></a><span> to pay online or call </span><a href="tel:800-549-3743"><span>800-549-3743</span></a><span>.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1602"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1602" aria-expanded="false" aria-controls="accordion-collapse-1602"> Do you need an appointment for an emergency? </button></h2><div id="accordion-collapse-1602" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1602" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>If you have a life-threatening emergency, please call 911. If you have another urgent matter, please call our office to let us know what the problem is. We can either prepare for you at the office or direct you to an appropriate facility.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1604"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1604" aria-expanded="false" aria-controls="accordion-collapse-1604"> At what age does my child need a well visit? </button></h2><div id="accordion-collapse-1604" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1604" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>Our physicians recommend the following schedule based on the guidelines established by the American Academy of Pediatrics. Regardless of this schedule, we are happy to arrange for a well-child appointment any time a patient or parent requests a visit. The recommended well-child visits are at the following ages: 3-5 days, 1 month, 2 months, 3 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 2 years, 30 months, 3 years, 4 years, and annually thereafter.</span></p><p><span>Again, a well-child visit can be scheduled any time one is requested. Please be aware that some insurance policies do not cover all well visits. You may want to confirm coverage with your particular plan.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1606"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1606" aria-expanded="false" aria-controls="accordion-collapse-1606"> How long does it take to get a back-to-school or sports physical? </button></h2><div id="accordion-collapse-1606" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1606" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>Availability is similar to a well-child appointment, though there is a very high demand at the end of the summer. We encourage you to schedule these appointments in the late spring or early summer to avoid the back-to-school rush.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1608"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1608" aria-expanded="false" aria-controls="accordion-collapse-1608"> How do I order a prescription refill? </button></h2><div id="accordion-collapse-1608" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1608" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>When you need a refill for a medication, please contact your pharmacy first. If the pharmacy is unable to refill the prescription, please call our office. Please allow two business days for a refill request to be processed. If the request is for a prescription to be mailed, please allow one week.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1610"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1610" aria-expanded="false" aria-controls="accordion-collapse-1610"> What is Phoenix Children’s Pediatrics’ policy on immunizations? </button></h2><div id="accordion-collapse-1610" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1610" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>The providers at Phoenix Children’s Pediatrics share your concern for your child’s health and safety and are rigorous in the review and best-practice of vaccine safety and necessity prior to recommending them. We feel strongly that vaccinations are necessary for disease prevention. In regions of the country that experience more parents opting out of vaccines, there are more resurgences of vaccine-preventable illnesses. It is our strong recommendation that your children receive all necessary vaccines in a timely manner and we do not encourage delaying or splitting up vaccinations. Phoenix Children’s Pediatrics clinics are pro-vaccine and support the immunization schedule as outlined by the American Academy of Pediatrics.</span></p></div></div></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="accordion-heading-1612"><button data-faqTopic="" class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-1612" aria-expanded="false" aria-controls="accordion-collapse-1612"> What if I am running late to an appointment? </button></h2><div id="accordion-collapse-1612" class="accordion-collapse collapse" aria-labelledby="accordion-heading-1612" data-bs-parent="#accordion-1613"><div class="accordion-body"><div class="widget__container body-content paragraph paragraph--type--basic-content paragraph--view-mode--default"><div class="clearfix text-formatted field field--type-text-long field--label-hidden field__item"><p><span>Phoenix Children’s Pediatrics policy on late appointments is designed so we may see and treat all scheduled patients in a timely manner. If you are more than 15 minutes late to your scheduled well-child appointment, you may be asked to reschedule that visit so the provider can give your child the attention they deserve and continue to see their scheduled patients on time. If you are more than 15 minutes late to a sick visit appointment, the provider will try to work you into their schedule during either the morning or afternoon session, though be prepared you may have to wait until a convenient space is available or until the end of the clinic session. </span></p></div></div></div></div></div></div></div></div></div></div> </div> </article> </div> </div> </div> </main> <footer> <div class="region region-footer-left"> <a href="/" class="footer-logo"> <img src="/themes/custom/phoenix_default/images/logo-color.svg" alt="Phoenix Children's Hospital"/> </a> <nav role="navigation" aria-labelledby="block-phoenix-default-footer-menu" id="block-phoenix-default-footer" class="data-gtm-footerLinks block block-menu navigation menu--footer"> <div class="visually-hidden" id="block-phoenix-default-footer-menu">Footer</div> <ul class="menu"> <li class="menu-item"> <a href="/about-us/contact" data-drupal-link-system-path="node/1101">Contact Us</a> </li> <li class="menu-item"> <a href="tel:+16029335437" class="data-gtm-footerContactScheduling">Scheduling: 602-933-5437</a> </li> <li class="menu-item"> <a href="/patient-visitor-information/planning-your-visit/phone-directory" data-drupal-link-system-path="node/1100">Phone Directory</a> </li> <li class="menu-item"> <a href="/about-us" data-drupal-link-system-path="node/14351">About Us</a> </li> </ul> </nav> <nav role="navigation" aria-labelledby="block-phoenix-default-footerright-menu" id="block-phoenix-default-footerright" class="data-gtm-footerLinks block block-menu navigation menu--footer-right"> <div class="visually-hidden" id="block-phoenix-default-footerright-menu">Footer Right</div> <ul class="menu"> <li class="menu-item"> <a href="https://careers.phoenixchildrens.com/" target="_blank">Careers</a> </li> <li class="menu-item"> <a href="/articles-faqs/blog" data-drupal-link-system-path="articles-faqs/blog">Bright Futures Blog</a> </li> <li class="menu-item"> <a href="/patient-visitor-information/planning-your-visit/price-transparency" data-drupal-link-system-path="node/386">Price Transparency</a> </li> <li class="menu-item"> <a href="https://phoenixchildrensfoundation.org/" target="_blank">Phoenix Children’s Foundation</a> </li> </ul> </nav> <div id="block-phoenix-default-socialmedialinks" class="data-gtm-footerSocial block-social-media-links block block-social-media-links-block"> <ul class="social-media-links--platforms platforms inline horizontal"> <li> <a class="social-media-link-icon--facebook" href="https://www.facebook.com/PhoenixChildrens" > <i class="micon fa-facebook" aria-hidden="true"></i> </a> </li> <li> <a class="social-media-link-icon--instagram" href="https://www.instagram.com/phxchildrens" > <i class="micon fa-instagram" aria-hidden="true"></i> </a> </li> <li> <a class="social-media-link-icon--youtube" href="https://www.youtube.com/user/PhxChildrensHospital" > <i class="micon fa-youtube" aria-hidden="true"></i> </a> </li> <li> <a class="social-media-link-icon--linkedin" href="https://www.linkedin.com/company/phoenix-childrens-hospital/" > <i class="micon fa-linkedin" aria-hidden="true"></i> </a> </li> <li> <a class="social-media-link-icon--twitter" href="https://www.twitter.com/PhxChildrens" > <i class="micon fa-twitter" aria-hidden="true"></i> </a> </li> </ul> </div> <div id="block-our-policies" class="data-gtm-footerLegal block block-fixed-block-content block-fixed-block-contentour-policies"> ©2024 <div class="clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"> <p><span>Phoenix Children's. 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