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globalnav-submenu-trigger-link globalnav-link-vision"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="44" viewBox="0 0 34 44"><path 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</span><span class="globalnav-link-text">Vision</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - airpods" class=" globalnav-item globalnav-item-airpods globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="/fr/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 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1.6113v3.9141h-1.0195v-6.3164zm10.0059 3.1816v-.0059c0-1.9512 1.1133-3.2871 2.8301-3.2871s2.7598 1.2773 2.7598 3.1641v.3984h-4.5469c.0293 1.3066.75 2.0684 1.875 2.0684.8555 0 1.3828-.4043 1.5527-.7852l.0234-.0527h1.0195l-.0117.0469c-.2168.8555-1.1191 1.6992-2.6074 1.6992-1.8047 0-2.8945-1.2656-2.8945-3.2461zm1.0605-.5449h3.4922c-.1055-1.248-.7969-1.8398-1.7285-1.8398-.9375 0-1.6523.6387-1.7637 1.8398zm5.9912-2.6367h1.0195v.9492h.0938c.3164-.668.9082-1.0605 1.8398-1.0605 1.418 0 2.209.8379 2.209 2.3379v4.0898h-1.0195v-3.8438c0-1.1367-.4688-1.6816-1.4766-1.6816s-1.6465.6797-1.6465 1.7871v3.7383h-1.0195zm7.2803 4.6758v-3.832h-.9961v-.8438h.9961v-1.6348h1.0547v1.6348h1.3828v.8438h-1.3828v3.5742c0 .7441.2578 1.043.9141 1.043.1816 0 .2812-.0059.4688-.0234v.8672c-.1992.0352-.3926.0586-.5918.0586-1.3008 0-1.8457-.4805-1.8457-1.6875z"/></svg></span><span class="globalnav-link-text">Divertissements</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - accessories" class=" globalnav-item globalnav-item-accessories globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="/fr/shop/goto/buy_accessories" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="true" data-analytics-title="accessories" data-analytics-element-engagement="hover - accessories" aria-label="Accessoires" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 67 44" width="67" xmlns="http://www.w3.org/2000/svg"><path d="m5.6233 23.5801h-3.3633l-.8496 2.4199h-1.1074l3.1172-8.4551h1.043l3.1172 8.4551h-1.1075zm-3.0527-.8965h2.7422l-1.3242-3.7734h-.0938zm10.0986-1.0664c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 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0 1.1309-1.0957 1.9102-2.5313 1.9102-1.4062 0-2.373-.6738-2.4844-1.7227h1.0371c.1699.5332.6738.873 1.4824.873.8496 0 1.459-.4043 1.459-.9844 0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109.0001-1.0489 1.0138-1.8399 2.3556-1.8399zm6.0439 0c1.3242 0 2.2441.6562 2.3789 1.6934h-.9961c-.1348-.5039-.627-.8379-1.3887-.8379-.75 0-1.3359.3809-1.3359.9434 0 .4336.3516.7031 1.0957.8848l.9727.2344c1.1895.2871 1.7637.8027 1.7637 1.7109 0 1.1309-1.0957 1.9102-2.5312 1.9102-1.4062 0-2.373-.6738-2.4844-1.7227h1.0371c.1699.5332.6738.873 1.4824.873.8496 0 1.459-.4043 1.459-.9844 0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109 0-1.0489 1.0137-1.8399 2.3555-1.8399zm3.6358 3.2695c0-2.0332 1.1133-3.2695 2.9121-3.2695s2.9121 1.2363 2.9121 3.2695c0 2.0273-1.1133 3.2695-2.9121 3.2695s-2.9121-1.2422-2.9121-3.2695zm4.7812 0c0-1.5-.6738-2.3613-1.8691-2.3613s-1.8691.8613-1.8691 2.3613c0 1.4941.6738 2.3613 1.8691 2.3613s1.8691-.8672 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globalnav-link-image"><svg height="44" viewBox="0 0 60 44" width="60" xmlns="http://www.w3.org/2000/svg"><path d="m5.6949 23.5715h-3.3633l-.8496 2.4199h-1.1074l3.1172-8.4551h1.043l3.1172 8.4551h-1.1075zm-3.0527-.8965h2.7422l-1.3242-3.7734h-.0938zm8.3349-3.1113c1.3242 0 2.2441.6562 2.3789 1.6934h-.996c-.1348-.5039-.627-.8379-1.3887-.8379-.75 0-1.3359.3809-1.3359.9434 0 .4336.3516.7031 1.0957.8848l.9727.2344c1.1895.2871 1.7637.8027 1.7637 1.7109 0 1.1309-1.0957 1.9102-2.5312 1.9102-1.4062 0-2.373-.6738-2.4844-1.7227h1.0371c.1699.5332.6738.873 1.4824.873.8496 0 1.459-.4043 1.459-.9844 0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109 0-1.0489 1.0137-1.8399 2.3554-1.8399zm6.044 0c1.3242 0 2.2441.6562 2.3789 1.6934h-.9961c-.1348-.5039-.627-.8379-1.3887-.8379-.75 0-1.3359.3809-1.3359.9434 0 .4336.3516.7031 1.0957.8848l.9727.2344c1.1895.2871 1.7637.8027 1.7637 1.7109 0 1.1309-1.0957 1.9102-2.5312 1.9102-1.4062 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2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449zm7.5791 2.748c-.293 1.0781-1.2773 1.7461-2.6602 1.7461-1.752 0-2.8477-1.2656-2.8477-3.2637 0-1.9863 1.1133-3.2754 2.8477-3.2754 1.7051 0 2.7422 1.2129 2.7422 3.1758v.3867h-4.541v.0469c.0527 1.248.75 2.0391 1.8223 2.0391.8145 0 1.3652-.2988 1.6289-.8555zm-4.459-2.0449h3.4805c-.0234-1.1191-.6914-1.8574-1.6934-1.8574-1.0078 0-1.7109.7383-1.7871 1.8574z"/></svg></span><span class="globalnav-link-text">Assistance</span></span></a></li></ul></div></div></div></li><li data-topnav-flyout-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="/fr/search" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg 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data-analytics-section-engagement="name:hero"> <div class="section-content"> <div class="row toggle"> <div class="column large-12 large-centered small-12"> <figure class="image-hero-icon"></figure> <h1 class="typography-headline-elevated large-10 large-centered small-12" data-text-zoom-max='1.75'>Service et assistance par les personnes qui connaissent le mieux votre Mac.</h1> <p class="typography-intro-elevated">Comme Apple conçoit à la fois le matériel, les systèmes d’exploitation et de nombreuses applications, nos expertes et experts savent parfaitement comment tout s’articule et fonctionne ensemble et peuvent résoudre la plupart des problèmes en une seule conversation.</p> <ul class="support-toggle-nav"> <li class="toggle-item"> <a class="toggle-link toggle-mac" data-analytics-title="mac" href="/fr/support/products/mac/">Mac</a> </li> <li class="toggle-item"> <a class="toggle-link toggle-display" data-analytics-title="display" href="/fr/support/products/display/">Écran</a> </li> </ul> <figure class="image-hero-lockup"></figure> </div> </div> </div> </section> <section class="section section-watch-the-film-banner alt-support" data-analytics-section-engagement="name:watch the film banner"> <div class="section-content"> <div class="watch-the-film-centered"> <a id="film-support-mac" data-analytics-id="film-support-mac" data-analytics-title="watch the film - support mac" href="/105/media/fr/support/products/2024/51ea23a6-094c-414a-8085-574136a761e1/films/anthem/support-anthem-tpl-fr-2024_16x9.m3u8" data-films-modal-link role="button" class="thumbnail thumbnail-fullsize"> <figure class="thumbnail-image thumbnail-image-alt"></figure> <span class="thumbnail-scrim"></span> <span class="thumbnail-copy">Regarder le film<span class="visuallyhidden"> about AppleCare Mac</span></span> </a> </div> </div> </section> <section class="section section-applecare" data-analytics-section-engagement="name:applecare"> <div class="section-content"> <div class="row"> <div class="column large-11 large-centered small-12 small-uncentered"> <h2 class="typography-applecare-headline">Gardez l’esprit tranquille avec l’AppleCare+ pour Mac.</h2> <p class="typography-intro-elevated">L’AppleCare+ pour Mac est un produit d’assurance offrant une assistance technique assurée par nos expertes et experts<sup><a href="#footnote-1" class="footnote">1</a></sup> et une garantie matérielle supplémentaire<sup><a href="#footnote-2" class="footnote">2</a></sup> fournie par Apple couvrant un nombre illimité d’incidents relevant de dommages accidentels, chacun d’eux étant soumis à des frais supplémentaires de 99 € pour les dégâts affectant l’écran ou le boîtier externe, et de 259 € pour tout autre type de dommages accidentels<sup><a href="#footnote-3" class="footnote">3</a></sup>. La garantie s’applique à compter de la date d’achat de l’AppleCare+.</p> <p class="typography-intro-elevated">Les avantages de l’AppleCare+ s’ajoutent à vos droits en tant que consommateurs et consommatrices d’obtenir la réparation ou le remplacement sans frais, par le vendeur, des produits non conformes au contrat de vente. Cette clause reste valable deux ans à compter de leur livraison, conformément au Code de la consommation français. Vous pouvez également obtenir le remboursement du produit ou garder le produit et obtenir du vendeur ou du fabricant un remboursement partiel dans les deux ans suivant la découverte d’un vice caché, conformément au Code civil français. Pour plus de détails, cliquez <a href="/fr/legal/statutory-warranty/">ici</a>.</p> </div> </div> <div class="row badges-container"> <div class="column large-3 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content"> <figure class="image-hardware-coverage-icon"></figure> <span class="badge-caption">Assistance et réparations certifiées Apple</span> </div> </figure> </div> <div class="column large-3 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content"> <figure class="image-technical-support-icon"></figure> <span class="badge-caption">Accès prioritaire à l’assistance technique</span> </div> </figure> </div> <div class="column large-3 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content"> <figure class="image-accidental-damage-icon"></figure> <span class="badge-caption">Garantie couvrant un nombre illimité d’incidents liés à des dommages accidentels<sup><a href="#footnote-3" class="footnote">3</a></sup></span> </div> </figure> </div> <div class="column large-3 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content"> <figure class="image-battery-coverage-icon"></figure> <span class="badge-caption"><p>Remplacement de la batterie<sup><a href="#footnote-3" class="footnote">3</a></sup></p></span> </div> </figure> </div> </div> </div> </section> <section class="section section-technical" data-analytics-section-engagement="name:one stop"> <div class="section-content"> <div class="row"> <div class="column large-4 large-offset-1 small-12 small-offset-0 heading-column"> <h2 class="typography-headline">Assistance centralisée</h2> <div class="column large-5 small-12"> <figure class="icon-global-repair"></figure> <figcaption class="typography-caption">Services locaux de réparation Apple à travers le monde</figcaption> </div> </div> <div class="column large-6 small-12"> <p>Comme Apple conçoit à la fois l’ordinateur, le système d’exploitation et de nombreuses applications, le Mac est un système véritablement intégré. Et seul l’AppleCare+ offre un service après-vente et une assistance centralisés, assurés par des expertes et experts Apple. Ce qui permet de résoudre la plupart des problèmes en un coup de fil.</p> <ul> <li>Accès prioritaire aux expertes et experts Apple par chat ou par téléphone</li> <li>Réparation sur site</li> <li>Services locaux de réparation Apple dans le monde</li> </ul> </div> </div> </div> </section> <section class="section section-hardware" data-analytics-section-engagement="name:hardware"> <div class="section-content"> <div class="row"> <div class="column large-4 large-offset-1 small-12 small-offset-0 heading-column"> <h2 class="typography-headline">Garantie matérielle supplémentaire</h2> <div class="column large-5 small-12"> <figure class="icon-accidental-damage"></figure> <figcaption class="typography-caption">Garantie couvrant un nombre illimité d’incidents liés à des dommages accidentels<sup><a href="#footnote-3" class="footnote">3</a></sup></figcaption> </div> <div class="column large-5 large-offset-1 small-offset-0 small-12"> <figure class="icon-battery-status"></figure> <figcaption class="typography-caption">Remplacement des batteries conservant moins de 80 % de leur capacité d’origine </figcaption> </div> </div> <div class="column large-6 small-12"> <p>L’AppleCare+ garantit la réparation ou le remplacement de votre Mac pour un nombre illimité d’incidents relevant de dommages accidentels, chacun d’eux étant soumis à des frais supplémentaires (de 99 € pour les dégâts affectant l’écran ou le boîtier extérieur, et de 259 € pour tout autre type de dommages accidentels), et couvre les batteries conservant moins de 80 % de leur capacité d’origine.</p> <p>La garantie couvre les éléments suivants :</p> <ul> <li>Votre ordinateur Mac</li> <li>La batterie<sup><a href="#footnote-3" class="footnote">3</a></sup></li> <li>Les accessoires fournis, tels que l’adaptateur secteur</li> </ul> </div> </div> </div> </section> <section class="section section-software" data-analytics-section-engagement="name:software"> <div class="section-content"> <div class="row"> <div class="column large-4 large-offset-1 small-12 small-offset-0 heading-column"> <h2 class="typography-headline">Assistance logicielle</h2> <div class="column large-5 small-12"> <figure class="icon-macos"></figure> <figcaption class="typography-caption">Accès direct aux expertes et experts Apple pour toute question relative à l’utilisation de macOS ou autre</figcaption> </div> </div> <div class="column large-6 small-12"> <p>Que vous soyez à la maison, au bureau ou en déplacement, vous bénéficierez d’un accès direct aux expertes et experts Apple pour toute question sur les sujets les plus divers<sup><a href="#footnote-4" class="footnote">4</a></sup>, notamment :</p> <ul> <li>L’utilisation de macOS et d’iCloud</li> <li>Des conseils pratiques sur les apps signées Apple, telles que Photos, iMovie, GarageBand, Pages, Numbers, Keynote, ainsi que sur les apps professionnelles, telles que Final Cut Pro, Logic Pro, etc.</li> <li>La connexion à des imprimantes et à des réseaux sans fil</li> </ul> </div> </div> </div> </section> <section class="section section-plans" data-analytics-section-engagement="name:plans"> <div class="section-content" data-pricing-hide-all="SLNU2,SLP72,SLNV2,SLP92,macbook-air-13-m1-a,macbook-air-13-m1-3y,macbook-pro-14-a,macbook-pro-14-3y,macbook-pro-16-a,macbook-pro-16-3y,imac-a,imac-3y,mac-mini-a,mac-mini-3y,mac-studio-a,mac-studio-3y,mac-pro-a,mac-pro-3y"> <div class="row"> <div class="column large-4 large-offset-1 medium-3 small-12 small-offset-0 section-headline"> <h2 class="typography-headline-reduced">Protégez votre Mac</h2> </div> <div class="column column-plan-group large-6 medium-7 medium-offset-1 small-12 small-offset-0"> <div class="applecare-plan pricing-columns-2 is-first" data-pricing-hide-all="SLNU2,SLP72,SLNV2,SLP92,macbook-air-13-m1-a,macbook-air-13-m1-3y,macbook-pro-14-a,macbook-pro-14-3y,macbook-pro-16-a,macbook-pro-16-3y,imac-a,imac-3y,mac-mini-a,mac-mini-3y,mac-studio-a,mac-studio-3y,mac-pro-a,mac-pro-3y"> <h2 class="typography-eyebrow">AppleCare+</h2> <p>Vous pouvez souscrire une couverture sous forme de police à durée déterminée ou sous forme de police annuelle qui se renouvelle automatiquement jusqu’à résiliation. Les prix ci‑dessous correspondent aux derniers systèmes Mac. Pour plus d’informations sur les derniers systèmes Mac, consultez la page <a href="/fr/mac/" data-analytics-title="apple.com/mac">apple.com/fr/mac</a>.</p> <div class="flex-row column-labels typography-pricing-body-semibold"> <div class="column column-1 column-dynamic-pricing"> <p>Par an</p> </div> <div class="column column-2 column-dynamic-pricing is-last"> <p>3 ans</p> </div> </div> <div class="flex-row pricing-row" data-pricing-hide-all="macbook-air-13-m2-a,macbook-air-13-m2-3y"> <div class="column column-product-group"> <p>MacBook Air <br class="medium" />13 pouces (M2)</p> </div> <div class="column column-1 column-dynamic-pricing"> <p> <span data-pricing-product="macbook-air-13-m2-a" data-product-template="${price.display.smart}"></span> </p> </div> <div class="column column-2 column-dynamic-pricing is-last"> <p> <span data-pricing-product="macbook-air-13-m2-3y" data-product-template="${price.display.smart}"></span> </p> </div> </div> <div class="flex-row pricing-row" data-pricing-hide-all="macbook-air-13-m3-a,macbook-air-13-m3-3y"> <div class="column column-product-group"> <p>MacBook Air <br class="medium" />13 pouces (M3)</p> </div> <div class="column column-1 column-dynamic-pricing"> <p> <span data-pricing-product="macbook-air-13-m3-a" data-product-template="${price.display.smart}"></span> </p> </div> <div class="column column-2 column-dynamic-pricing is-last"> <p> <span data-pricing-product="macbook-air-13-m3-3y" data-product-template="${price.display.smart}"></span> </p> </div> </div> <div class="flex-row pricing-row" data-pricing-hide-all="macbook-air-15-m3-a,macbook-air-15-m3-3y"> <div class="column column-product-group"> <p>MacBook Air <br class="medium" />15 pouces (M3)</p> </div> <div class="column column-1 column-dynamic-pricing"> <p> <span data-pricing-product="macbook-air-15-m3-a" data-product-template="${price.display.smart}"></span> </p> </div> <div class="column column-2 column-dynamic-pricing is-last"> <p> <span data-pricing-product="macbook-air-15-m3-3y" data-product-template="${price.display.smart}"></span> </p> </div> </div> <div class="flex-row pricing-row" data-pricing-hide-all="macbook-pro-14-a,macbook-pro-14-3y"> <div class="column column-product-group"> <p>MacBook Pro 14 pouces</p> </div> <div class="column column-1 column-dynamic-pricing"> <p> <span data-pricing-product="macbook-pro-14-a" data-product-template="${price.display.smart}"></span> </p> </div> <div class="column column-2 column-dynamic-pricing is-last"> <p> <span data-pricing-product="macbook-pro-14-3y" data-product-template="${price.display.smart}"></span> </p> </div> </div> <div class="flex-row pricing-row" data-pricing-hide-all="macbook-pro-16-a,macbook-pro-16-3y"> <div class="column column-product-group"> <p>MacBook Pro 16 pouces</p> </div> <div class="column column-1 column-dynamic-pricing"> <p> <span data-pricing-product="macbook-pro-16-a" data-product-template="${price.display.smart}"></span> </p> </div> <div class="column column-2 column-dynamic-pricing is-last"> <p> <span data-pricing-product="macbook-pro-16-3y" data-product-template="${price.display.smart}"></span> </p> </div> </div> <div class="flex-row pricing-row" data-pricing-hide-all="imac-a,imac-3y"> <div class="column column-product-group"> <p>iMac</p> </div> <div class="column column-1 column-dynamic-pricing"> <p> <span data-pricing-product="imac-a" data-product-template="${price.display.smart}"></span> </p> </div> <div class="column column-2 column-dynamic-pricing is-last"> <p> <span data-pricing-product="imac-3y" data-product-template="${price.display.smart}"></span> </p> </div> </div> <div class="flex-row pricing-row" data-pricing-hide-all="mac-mini-a,mac-mini-3y"> <div class="column column-product-group"> <p>Mac mini</p> </div> <div class="column column-1 column-dynamic-pricing"> <p> <span data-pricing-product="mac-mini-a" data-product-template="${price.display.smart}"></span> </p> </div> <div class="column column-2 column-dynamic-pricing is-last"> <p> <span data-pricing-product="mac-mini-3y" data-product-template="${price.display.smart}"></span> </p> </div> </div> <div class="flex-row pricing-row" data-pricing-hide-all="mac-studio-a,mac-studio-3y"> <div class="column column-product-group"> <p>Mac Studio</p> </div> <div class="column column-1 column-dynamic-pricing"> <p> <span data-pricing-product="mac-studio-a" data-product-template="${price.display.smart}"></span> </p> </div> <div class="column column-2 column-dynamic-pricing is-last"> <p> <span data-pricing-product="mac-studio-3y" data-product-template="${price.display.smart}"></span> </p> </div> </div> <div class="flex-row pricing-row" data-pricing-hide-all="mac-pro-a,mac-pro-3y"> <div class="column column-product-group"> <p>Mac Pro</p> </div> <div class="column column-1 column-dynamic-pricing"> <p> <span data-pricing-product="mac-pro-a" data-product-template="${price.display.smart}"></span> </p> </div> <div class="column column-2 column-dynamic-pricing is-last"> <p> <span data-pricing-product="mac-pro-3y" data-product-template="${price.display.smart}"></span> </p> </div> </div> </div> </div> </div> </div> </section> <section class="section section-how-to-buy" data-analytics-section-engagement="name:how to buy"> <div class="section-content"> <div class="row noproducts"> <div class="column large-10 large-centered small-12"> <h2 class="typography-headline">Comment acheter</h2> <div class="copy-section-1"> <ol class="list"> <li>Achetez l’AppleCare+ avec votre nouveau Mac.</li> <li>Ou achetez-le dans les 60 jours suivant l’achat de votre Mac :</li> <ul> <li><span class="mac-device-display-none">Sur votre Mac</span><a href="https://coverage.apple.com/ac4V9NF" class="all-device-display-none mac-device-display-inline" data-analytics-title="on your mac - how to buy" data-analytics-exit-link>Sur votre Mac</a> (allez dans  > Réglages Système > Général > Informations)</li> <li><a href="https://mysupport.apple.com/add-coverage?productTypeId=SG001" data-analytics-title="online - how to buy" data-analytics-exit-link>En ligne</a> (vous devrez vérifier votre numéro de série)</li> <li>En appelant le 0805 540 003</li> </ul> </ol> </div> <div class="copy-section-2"> <p>Pour savoir comment renouveler une garantie, veuillez cliquer <a href="https://support.apple.com/fr-fr/HT210580" data-analytics-title="click here - renew plan" data-analytics-exit-link>ici</a>.</p> </div> </div> </div> <div class="row noproducts"> <div class="column large-10 large-centered small-12"> <p class="copy-section-2">Pour plus d’informations, reportez‑vous aux <a href="/fr/legal/sales-support/applecare/applecareplus/fr/mac/" data-analytics-title="applecare+ terms and conditions">Conditions générales</a> de l’AppleCare+.</p> <p class="copy-section-3">L’AppleCare+ n’est pas disponible à Monaco, dans les DROM, les TOM et les PTOM.</p> </div> </div> </div> </section> <section class="section section-support" data-analytics-section-engagement="name:additional support"> <div class="section-content"> <div class="row heading-row"> <div class="column large-12 small-12"> <h2 class="typography-headline">Assistance supplémentaire</h2> </div> </div> <div class="row"> <div class="column large-6 small-12 chat-support"> <figure class="image-chat-support-icon"></figure> <h2 class="headline typography-support-headline">Assistance par téléphone ou par chat, réparations et bien plus.</h2> <p>Trouvez le numéro de téléphone de votre Assistance Apple <a href="https://support.apple.com/fr-fr/HT201232" data-analytics-title="find your apple support number here" data-analytics-exit-link>ici</a>.</p> <a href="https://getsupport.apple.com/" data-analytics-title="contact apple support" data-analytics-exit-link class="icon-wrapper"><span class="icon-copy">Contacter l’Assistance Apple</span><span class="icon icon-after more"></span></a> </div> <div class="column large-6 small-12 support-app"> <figure class="image-support-app-icon"></figure> <h2 class="headline typography-support-headline">Assistance pour tous vos appareils <br />Apple dans une seule app.</h2> <a href="https://itunes.apple.com/fr/app/apple-support/id1130498044?mt=8" data-analytics-title="get the apple support app" data-analytics-exit-link class="icon-wrapper"><span class="icon-copy">Télécharger l’app Assistance Apple</span><span class="icon icon-after more"></span></a> </div> </div> </div> </section> </main>  <footer id="ac-globalfooter" class="no-js" lang="fr-FR" dir="ltr" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Pied de page Apple</h2> <section class="ac-gf-sosumi" data-nosnippet aria-label="Notes de bas de page"> <ol> <li id="footnote-1">Des frais d’appels téléphoniques locaux peuvent s’appliquer. Les numéros de téléphone et les horaires d’intervention peuvent varier et sont susceptibles d’être modifiés.</li> <li id="footnote-2"> La couverture matérielle fournie par l’AppleCare+ débute à compter de la date d’achat de l’AppleCare+. En d’autres termes, si vous achetez l’AppleCare+ jusqu’à 60 jours après l’achat de votre Mac, la couverture matérielle ne s’appliquera qu’à compter de cette date. L’assistance technique débute à l’expiration de l’assistance technique gratuite de 90 jours offerte par Apple, laquelle s’applique à compter de la date d’achat du Mac. La disponibilité des options de réparation dépend du pays dans lequel l’intervention est demandée et de la situation géographique du Centre de Services Agréé Apple. Le matériel de remplacement fourni par Apple dans le cadre du service de réparation ou de remplacement pourra contenir des pièces d’origine Apple neuves ou déjà utilisées ayant fait l’objet de tests et répondant aux spécifications fonctionnelles d’Apple. Apple peut également demander aux titulaires d’un contrat AppleCare+ de remplacer des composants par leurs propres moyens à l’aide de pièces simples à installer.</li> <li id="footnote-3">La garantie ne s’applique qu’au Mac et à ses accessoires d’origine, et couvre (i) les batteries conservant moins de 80 % de leur capacité d’origine et (ii) un nombre illimité d’incidents relevant de dommages accidentels, chacun d’eux étant soumis à des frais supplémentaires. Pour plus d’informations, consultez les Conditions générales à l’adresse <a href="/fr/legal/sales-support/applecare/applecareplus/fr/mac/">apple.com/fr/legal/sales-support/applecare/applecareplus/fr/mac</a>.</li> <li id="footnote-4">L’assistance technique permet à la clientèle d’obtenir des conseils d’expertes et d’experts qui lui auraient été facturés en temps normal.</li> </ol> <ul> <li>Les avantages de l’AppleCare+ sont distincts et s’ajoutent à la Garantie limitée d’Apple et aux droits garantis par la législation sur la protection des consommateurs et consommatrices. Pour plus d’informations, <a href="/legal/warranty/docs/France_Statutory_Warranty.pdf">cliquez ici</a>. La souscription de l’AppleCare+ n’est pas obligatoire pour acheter un Mac.</li> <li>Les produits AppleCare+ sont vendus par Apple Distribution International Limited, dont le siège social est situé à Hollyhill Industrial Estate, Hollyhill, Cork, en République d’Irlande. Apple Distribution International Limited est un intermédiaire d’assurance régi par la Banque centrale d’Irlande. Pour plus d’informations, rendez-vous sur <a href="http://registers.centralbank.ie">http://registers.centralbank.ie</a>.</li> <li>AIG Europe SA, compagnie d’assurance au capital de 47 176 225 euros, immatriculée au Luxembourg (RCS n° B 218806) dont le siège social est sis 35D Avenue John F. Kennedy, L-1855, Luxembourg, AIG Europe SA est agréée par le Ministère Luxembourgeois des Finances et contrôlée par le Commissariat aux Assurances 7, boulevard Joseph II, L-1840 Luxembourg, GD de Luxembourg, Tel.: (+352) 22 69 11 - 1, <a href="mailto:caa@caa.lu">caa@caa.lu</a>, <a href="http://www.caa.lu/">http://www.caa.lu</a>.</li> <li>Succursale pour la France Tour CB21 - 16 place de l’Iris 92400 Courbevoie - RCS Nanterre 838 136 463 - Tél. : +33 1.49.02.42.22. La commercialisation de contrats d’assurance en France par la succursale française d’AIG Europe SA est soumise à la réglementation française applicable, sous le contrôle de l’Autorité de Contrôle Prudentiel et de Résolution, 4 place de Budapest, CS 92459, 75436 PARIS cedex 09, <a href="https://acpr.banque-france.fr/">https://acpr.banque-france.fr</a>.</li> </ul> </section> <nav class="ac-gf-breadcrumbs" aria-label="Fil d’Ariane" role="navigation"> <a href="/fr/" class="home ac-gf-breadcrumbs-home"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span class="ac-gf-breadcrumbs-home-mask"></span> </a> <div class="ac-gf-breadcrumbs-path"> <ol class="ac-gf-breadcrumbs-list" vocab="http://schema.org/" typeof="BreadcrumbList"> <li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"> <a class="ac-gf-breadcrumbs-link" href="/fr/support/" property="item" typeof="WebPage"><span property="name">Assistance</span></a> <meta property="position" content="1" /> </li> <li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"> <a class="ac-gf-breadcrumbs-link" href="/fr/support/products/" property="item" typeof="WebPage"><span property="name">Produits AppleCare</span></a> <meta property="position" content="2" /> </li> <li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"> <span property="name">Mac</span> <meta property="position" content="3" /> </li> </ol> </div> </nav> <nav class="ac-gf-directory with-5-columns" aria-label="Apple Directory" role="navigation"> <div class="ac-gf-directory-column"> <div class="ac-gf-directory-column-section"> <h3 class="ac-gf-directory-column-section-title"> <span class="ac-gf-directory-column-section-title-text">S’informer et acheter</span> <button class="ac-gf-directory-column-section-title-button" disabled> <span class="ac-gf-directory-column-section-title-text">S’informer et acheter</span> <span class="ac-gf-directory-column-section-title-icon" aria-hidden="true"></span> </button> </h3> <ul id="footer-directory-column-section-products" class="ac-gf-directory-column-section-list" role="list"> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/shop/goto/store" data-analytics-title="store">Store</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/mac/" data-analytics-title="mac">Mac</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/ipad/" data-analytics-title="ipad">iPad</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/iphone/" data-analytics-title="iphone">iPhone</a></li> <li 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class="ac-gf-directory-column-section-link" href="/fr/shop/goto/buy_accessories" data-analytics-title="accessories">Accessoires</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/shop/goto/giftcards" data-analytics-title="gift cards">Cartes Cadeaux</a></li> </ul> </div> <div class="ac-gf-directory-column-section"> <h3 class="ac-gf-directory-column-section-title"> <span class="ac-gf-directory-column-section-title-text">Apple Cartes</span> <button class="ac-gf-directory-column-section-title-button" disabled> <span class="ac-gf-directory-column-section-title-text">Apple Cartes</span> <span class="ac-gf-directory-column-section-title-icon" aria-hidden="true"></span> </button> </h3> <ul id="footer-directory-column-section-applewallet" class="ac-gf-directory-column-section-list" role="list"> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/apple-pay/" data-analytics-title="apple pay">Apple Pay</a></li> </ul> </div> </div> <div class="ac-gf-directory-column"> <div class="ac-gf-directory-column-section"> <h3 class="ac-gf-directory-column-section-title"> <span class="ac-gf-directory-column-section-title-text">Compte</span> <button class="ac-gf-directory-column-section-title-button" disabled> <span class="ac-gf-directory-column-section-title-text">Compte</span> <span class="ac-gf-directory-column-section-title-icon" aria-hidden="true"></span> </button> </h3> <ul id="footer-directory-column-section-accounts" class="ac-gf-directory-column-section-list" role="list"> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="https://account.apple.com/fr/" data-analytics-title="apple account" data-analytics-exit-link>Gérer le compte Apple</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/shop/goto/account" data-analytics-title="apple store account">Compte Apple Store</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="https://www.icloud.com" data-analytics-title="icloud.com" data-analytics-exit-link>iCloud.com</a></li> </ul> </div> <div class="ac-gf-directory-column-section"> <h3 class="ac-gf-directory-column-section-title"> <span class="ac-gf-directory-column-section-title-text">Divertissements</span> <button class="ac-gf-directory-column-section-title-button" disabled> <span class="ac-gf-directory-column-section-title-text">Divertissements</span> <span class="ac-gf-directory-column-section-title-icon" aria-hidden="true"></span> </button> </h3> <ul id="footer-directory-column-section-entertainment" class="ac-gf-directory-column-section-list" role="list"> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/apple-one/" data-analytics-title="apple one">Apple One</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/apple-tv-plus/" data-analytics-title="apple tv plus">Apple TV+</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/apple-music/" data-analytics-title="apple music">Apple Music</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/apple-arcade/" data-analytics-title="apple arcade">Apple Arcade</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/apple-fitness-plus/" data-analytics-title="apple fitness plus">Apple Fitness+</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/apple-podcasts/" 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class="ac-gf-directory-column-section-list" role="list"> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/retail/" data-analytics-title="find a store">Trouver un Apple Store</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/retail/geniusbar/" data-analytics-title="genius bar">Genius Bar</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/today/" data-analytics-title="today at apple">Today at Apple</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/today/groups/" data-analytics-title="group reservations">Réservations de séances en groupe</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/today/camp/" data-analytics-title="apple camp">Stage d’été Apple</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="https://apps.apple.com/fr/app/apple-store/id375380948" data-analytics-title="apple store app" data-analytics-exit-link>App Apple Store</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/shop/goto/special_deals" data-analytics-title="certified refurbished">Produits reconditionnés et soldés</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/shop/goto/trade_in" data-analytics-title="apple trade in">Apple Trade In</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/shop/goto/order/list" data-analytics-title="order status">État de votre commande</a></li> <li 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<li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/retail/business/" data-analytics-title="shop for business">Acheter pour votre entreprise</a></li> </ul> </div> <div class="ac-gf-directory-column-section"> <h3 class="ac-gf-directory-column-section-title"> <span class="ac-gf-directory-column-section-title-text">Pour l’Éducation</span> <button class="ac-gf-directory-column-section-title-button" disabled> <span class="ac-gf-directory-column-section-title-text">Pour l’Éducation</span> <span class="ac-gf-directory-column-section-title-icon" aria-hidden="true"></span> </button> </h3> <ul id="footer-directory-column-section-education" class="ac-gf-directory-column-section-list" role="list"> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/education/" data-analytics-title="apple and education">Apple et l’Éducation</a></li> <li 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class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/healthcare/mac/" data-analytics-title="mac in healthcare">Le Mac dans le secteur de la santé</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/healthcare/apple-watch/" data-analytics-title="health on apple watch">La santé sur Apple Watch</a></li> </ul> </div> </div> <div class="ac-gf-directory-column"> <div class="ac-gf-directory-column-section"> <h3 class="ac-gf-directory-column-section-title"> <span class="ac-gf-directory-column-section-title-text">Valeurs d’Apple</span> <button class="ac-gf-directory-column-section-title-button" disabled> <span class="ac-gf-directory-column-section-title-text">Valeurs d’Apple</span> <span class="ac-gf-directory-column-section-title-icon" aria-hidden="true"></span> </button> </h3> <ul id="footer-directory-column-section-responsibility" class="ac-gf-directory-column-section-list" role="list"> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/accessibility/" data-analytics-title="accessibility">Accessibilité</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/education-initiative/" data-analytics-title="education">Éducation</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/environment/" data-analytics-title="environment">Environnement</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/privacy/" data-analytics-title="privacy">Confidentialité</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/supply-chain/" data-analytics-title="supply chain">Chaîne logistique</a></li> </ul> </div> <div class="ac-gf-directory-column-section"> <h3 class="ac-gf-directory-column-section-title"> <span class="ac-gf-directory-column-section-title-text">À propos d’Apple</span> <button class="ac-gf-directory-column-section-title-button" disabled> <span class="ac-gf-directory-column-section-title-text">À propos d’Apple</span> <span class="ac-gf-directory-column-section-title-icon" aria-hidden="true"></span> </button> </h3> <ul id="footer-directory-column-section-about" class="ac-gf-directory-column-section-list" role="list"> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/newsroom/" data-analytics-title="newsroom">Newsroom</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/leadership/" data-analytics-title="apple leadership">Direction d’Apple</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/careers/fr/" data-analytics-title="career opportunities">Travailler chez Apple</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/legal/warranty/statutoryrights.html" data-analytics-title="warranty">Garantie</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="https://investor.apple.com/" data-analytics-title="investors" data-analytics-exit-link>Investisseurs</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/compliance/" data-analytics-title="ethics and compliance">Éthique et conformité</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/fr/apple-events/" 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