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href="https://www.timocom.rs/" title="Српски" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Српски </a> <a class="dropdown-item " target="_self" href="https://www.timocom.com.ua/" title="Українська" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Українська </a> </div> <div class="navbar-close d-none d-xl-block mb-5 mb-xl-0" role="button"> <button type="button" class="close" title="close" data-dismiss="alert" aria-label="Close"> <span aria-hidden="true"><i class="icon-light-plus-circle"></i></span> </button> </div> </div> </li> <li class="nav-item is-input mt-3 mt-lg-0" role="listitem"> <a href="https://my.timocom.com/app/weblogin/" class="btn btn-block nowrap btn-light" title="login">Login</a> </li> </ul> </div> </div> </nav> <main id="maincontent" class="ci-maincontent"> <a name="ci-anchor-561792" id="ci-anchor-561792"></a> <section id="m01-stage-561792" class="ci-module-wrapper bg-blue text-white" > <div class=""> <div class="row justify-content-center "> <div class="col-12 w-100 ci-m01-stage"> <header class="page-header size-default bg-blue"> <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <img src="https://timcdnprd.azureedge.net/resource/blob/561790/5459e25d01bf63783b80293ac4087b08/header-help-center-header-main-page-data.jpg" alt="header_Help Center - header - Main page" title="header_Help Center - header - Main page" class="ci-img-responsive w-100 img-fluid" /> </div> </div> <div class="ci-positioned-text-container d-flex flex-column align-items-center justify-content-center " style="left: 41%;margin-right: -41%;top: 50%;margin-bottom: -50%;transform: translate(-41%, -50%);width: 36%; width: 36%;" > <div class="container py-3 py-md-5"> <div class="row justify-content-center"> <div class="col-12 text-left text-white"> <h1 class="wordbreak "> TIMOCOM Hilfe-Center </h1> <div class="ci-richtext wordbreak ci-bulletpoints-styled ci-bulletpoints-color-white ci-numberedliststyle- ci-trimmed-paragraph"> <h5>Entdecken Sie praktische Lösungen und Insider-Tipps: Unser Hilfe-Center ist Ihr Begleiter für reibungslose Abläufe und mehr Erfolg im Road Freight Marketplace.</h5> </div> </div> </div> </div> </div> </header> </div> </div> </div> </section> <section class="d-none d-md-block m-0 py-2 ci-breadcrumb bg-gray-200"> <div class="container"> <div class="row"> <div class="col-12"> <nav id="breadcrumb" aria-label="breadcrumb"> <small> <ul class="d-flex flex-col list-unstyled m-0 p-0" vocab="https://schema.org/" typeof="BreadcrumbList" aria-label="Breadcrumb navigation"> <li class="d-inline-block" property="itemListElement" typeof="ListItem"> <a property="item" typeof="WebPage" href="/"> <span property="name">Timocom Deutschland</span> </a> <meta property="position" content="1"> </li> <li class="d-inline-block"><span class="mx-1">/</span></li> <li class="d-inline-block" property="itemListElement" typeof="ListItem"> <a property="item" typeof="WebPage" href="/hilfe-center"> <span property="name">Support</span> </a> <meta property="position" content="2"> </li> </ul> </small> </nav> </div> </div> </div> </section> <div class=""> <a name="ci-anchor-561828" id="ci-anchor-561828"></a> <section id="m06-card-deck-with-icon-561828" class="ci-module-wrapper py-5 bg-white " > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> <h2 class="wordbreak wordbreak"> Werden Sie noch heute zum TIMOCOM Experten </h2> </div> </div> <div class="row justify-content-center "> <div class="col col-sm-12 col-md-10 col-lg-10 col-xl-8"> <div class="row text-center"> <div class="wow fadeInLeft my-3 col-sm-12 col-md-6 col-lg-4 col-xl-4" > <div class="card hover-card mo p-4 wow fadeInLeft bg-white h-100"> <a href="/hilfe-center/erste-schritte" data-cif-tracking="{"uniqueTargetId":"overlay_561822_560614"}" class="ci-link-whole-module" title="Erste Schritte"> <div class="justify-content-center text-center"> <div class="overflow-hidden ci-icon-svg ci-svg-paragraph-block color-blue "> <div class="" > <div class="ci-image-wrapper ci-image-wrapper-svg ci-icon-size-xxl"> <?xml version="1.0" encoding="UTF-8"?><svg id="uuid-2ad709e1-cb54-49c1-85cf-8700f450fb2f" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 86.62 86.63"><path id="uuid-b966dd42-7690-4d25-a7cc-c5d28e7e59a3" d="m13.54,0c-1.49,0-2.7,1.21-2.71,2.71,0,4.18,1.66,8.2,4.62,11.15l3.16,3.16c1.94,1.95,3.03,4.59,3.04,7.34-.03,1.49,1.15,2.73,2.65,2.76s2.73-1.15,2.76-2.65v-.12c0-4.18-1.66-8.2-4.62-11.15l-3.18-3.18c-1.94-1.95-3.02-4.58-3.03-7.33,0-1.49-1.21-2.7-2.71-2.71h0ZM5.41,37.9h54.14v32.49c0,5.98-4.85,10.82-10.83,10.83H16.24c-5.98,0-10.82-4.85-10.83-10.83v-32.49h0Zm59.55,0h2.71c7.48.07,13.48,6.19,13.41,13.66-.07,7.37-6.03,13.33-13.41,13.41h-2.71v-27.07h0Zm0,32.49h2.71c10.47,0,18.95-8.48,18.95-18.95s-8.48-18.95-18.95-18.95H5.41c-2.99,0-5.41,2.42-5.41,5.4h0v32.5c0,8.97,7.27,16.24,16.24,16.24h32.49c8.97,0,16.24-7.27,16.24-16.24h0ZM37.9,2.71c-.03-1.49-1.27-2.68-2.76-2.65-1.45.03-2.62,1.2-2.65,2.65,0,4.18,1.66,8.2,4.62,11.15l3.16,3.16c1.94,1.95,3.03,4.59,3.04,7.34.03,1.49,1.27,2.68,2.76,2.65,1.45-.03,2.62-1.2,2.65-2.65,0-4.18-1.66-8.2-4.62-11.15l-3.18-3.18c-1.94-1.95-3.02-4.58-3.03-7.32Z" fill="#0068b3"/></svg> </div> </div> </div> <h3 class="wordbreak h3 mb-0 mt-2 text-center text-dark">Erste Schritte</h3> </div> <div class="pt-2 mb-4 text-center text-dark"> <p>Neu auf dem TIMOCOM Marketplace? Hier finden Sie Alles für einen reibungslosen Start.</p> </div> <div class="m-n1 mt-3 stretched-link text-decoration-none text-primary"> <div class="ci-btn btn m-1 wordbreak btn-link p-0" > Mehr erfahren </div> </div> </a> </div> </div><div class="wow fadeInLeft my-3 col-sm-12 col-md-6 col-lg-4 col-xl-4" > <div class="card hover-card mo p-4 wow fadeInLeft bg-white h-100"> <a href="/hilfe-center/frachten-laderaumboerse" data-cif-tracking="{"uniqueTargetId":"overlay_561818_562288"}" class="ci-link-whole-module" title="Frachten- und Laderaumbörse"> <div class="justify-content-center text-center"> <p class="icon icon-xxl text-center mb-0 icon-light-vehicle-space color-blue "></p> <h3 class="wordbreak h3 mb-0 mt-2 text-center text-dark">Frachten- und Laderaumbörse</h3> </div> <div class="pt-2 mb-4 text-center text-dark"> <p>Maximieren Sie Ihren Erfolg: So nutzen Sie die Frachten- und Laderaumbörse optimal!</p> </div> <div class="m-n1 mt-3 stretched-link text-decoration-none text-primary"> <div class="ci-btn btn m-1 wordbreak btn-link p-0" > Mehr erfahren </div> </div> </a> </div> </div><div class="wow fadeInLeft my-3 col-sm-12 col-md-6 col-lg-4 col-xl-4" > <div class="card hover-card mo p-4 wow fadeInLeft bg-white h-100"> <a href="/hilfe-center/allgemein" data-cif-tracking="{"uniqueTargetId":"overlay_561826_562548"}" class="ci-link-whole-module" title="Allgemein"> <div class="justify-content-center text-center"> <div class="overflow-hidden ci-icon-svg ci-svg-paragraph-block color-blue "> <div class="" > <div class="ci-image-wrapper ci-image-wrapper-svg ci-icon-size-xxl"> <?xml version="1.0" encoding="UTF-8"?><svg id="uuid-6ff8c8cc-d5c7-45b4-a5a0-72ee191c2dfb" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 87.26 77.57"><path id="uuid-f1765744-c349-40e4-bc6c-0adefebfb701" d="m48.48,4.85H9.7c-2.67,0-4.85,2.16-4.85,4.83v58.19c0,2.67,2.16,4.85,4.83,4.85h35.19c1.49,1.8,3.2,3.38,5.07,4.74-.49.07-.98.11-1.47.11H9.7c-5.36,0-9.7-4.34-9.7-9.7V9.7C0,4.34,4.34,0,9.7,0h38.78c5.36,0,9.7,4.34,9.7,9.7v20.39c-1.67.47-3.3,1.11-4.85,1.91V9.7c0-2.67-2.16-4.85-4.85-4.85h0ZM9.7,21.82c0-1.34,1.09-2.41,2.41-2.41h33.94c1.34,0,2.41,1.09,2.41,2.43s-1.09,2.41-2.41,2.41H12.13c-1.34-.02-2.43-1.11-2.43-2.43Zm2.43,12.11h29.09c1.34,0,2.41,1.09,2.41,2.41s-1.09,2.41-2.41,2.41H12.13c-1.34,0-2.41-1.09-2.41-2.41-.02-1.33,1.07-2.41,2.41-2.41h0Zm0,14.54h19.39c1.34,0,2.41,1.09,2.41,2.41s-1.09,2.41-2.41,2.41H12.13c-1.34,0-2.41-1.09-2.41-2.41-.02-1.34,1.07-2.41,2.41-2.41h0Zm70.28,7.26c0-9.37-7.61-16.96-16.98-16.96s-16.96,7.61-16.96,16.98,7.61,16.96,16.96,16.96,16.98-7.61,16.98-16.98h0Zm-38.78,0c0-12.04,9.77-21.81,21.82-21.81s21.81,9.77,21.81,21.82-9.77,21.81-21.81,21.81-21.82-9.77-21.82-21.82h0Zm21.81-4.85c-2.02,0-3.63-1.63-3.63-3.63s1.63-3.63,3.63-3.63,3.63,1.63,3.63,3.63h0c.02,2-1.62,3.63-3.63,3.63t0,0h0Zm-4.85,14.53c0-1.34,1.09-2.41,2.41-2.41v-4.83c-1.34,0-2.41-1.09-2.41-2.41s1.09-2.41,2.41-2.41h2.41c1.34,0,2.41,1.09,2.41,2.41v7.26h0c1.34,0,2.41,1.09,2.41,2.41s-1.09,2.41-2.41,2.41h-4.85c-1.31,0-2.38-1.07-2.4-2.43h0Z" fill="#0068b3"/></svg> </div> </div> </div> <h3 class="wordbreak h3 mb-0 mt-2 text-center text-dark">Allgemein</h3> </div> <div class="pt-2 mb-4 text-center text-dark"> <p>Kontoverwaltung leicht gemacht! Entdecken Sie nützliche Funktionen für maximale Kontrolle.</p> </div> <div class="m-n1 mt-3 stretched-link text-decoration-none text-primary"> <div class="ci-btn btn m-1 wordbreak btn-link p-0" > Mehr erfahren </div> </div> </a> </div> </div><div class="wow fadeInLeft my-3 col-sm-12 col-md-6 col-lg-4 col-xl-4" > <div class="card hover-card mo p-4 wow fadeInLeft bg-white h-100"> <a href="/hilfe-center/zahlungsdienste" data-cif-tracking="{"uniqueTargetId":"overlay_561842_562550"}" class="ci-link-whole-module" title="Zahlungsdienste"> <div class="justify-content-center text-center"> <div class="overflow-hidden ci-icon-svg ci-svg-paragraph-block color-blue "> <div class="" > <div class="ci-image-wrapper ci-image-wrapper-svg ci-icon-size-xxl"> <?xml version="1.0" encoding="UTF-8"?><svg id="uuid-950840ae-5068-40ac-b3c2-dd8f31d04dd5" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 86.32 85.9"><path id="uuid-6bf90a6c-3e66-4312-9b20-17751aa305d7" d="m26.98,13.51c0,.4.22,1.15,1.39,2.16.24.2.49.4.77.61-2.61.1-5.13.32-7.58.67v-3.44c.12-2.47,1.31-4.75,3.27-6.25,2.14-1.72,4.59-3.05,7.2-3.92C39.09,1,46.5-.13,53.94.01c7.44-.12,14.83.99,21.91,3.31,2.61.87,5.05,2.2,7.2,3.92,1.96,1.5,3.15,3.8,3.27,6.27v17.54h0v19.22c-.1,2.51-1.27,4.83-3.21,6.41-2.14,1.8-4.57,3.19-7.2,4.12-1.88.71-3.8,1.27-5.76,1.74v-5.56c1.37-.36,2.67-.77,3.84-1.21,2-.69,3.88-1.74,5.52-3.07.79-.57,1.31-1.43,1.43-2.38v-11.22c-1.6.99-3.27,1.84-5.05,2.49-1.88.71-3.8,1.27-5.76,1.74v-5.56c1.37-.36,2.67-.77,3.84-1.21,2-.69,3.88-1.74,5.52-3.07.79-.57,1.31-1.43,1.43-2.38v-9.78c-1.62.97-3.31,1.76-5.07,2.38-3.27,1.15-6.67,1.98-10.13,2.47-.32-.32-.65-.65-.97-.93-1.72-1.52-3.64-2.79-5.7-3.8,5.07-.26,10.11-1.21,14.94-2.83,2-.67,3.86-1.66,5.54-2.93,1.17-1.01,1.39-1.76,1.39-2.16s-.22-1.15-1.39-2.16c-1.66-1.29-3.54-2.28-5.54-2.93-6.49-2.08-13.26-3.09-20.07-2.97-6.81-.12-13.6.89-20.07,3.01-2,.65-3.86,1.66-5.54,2.93-1.13.97-1.35,1.72-1.33,2.12h0ZM5.4,35.1c0,.4.22,1.15,1.39,2.16,1.66,1.29,3.54,2.28,5.54,2.93,6.47,2.12,13.26,3.13,20.05,3.01,6.81.12,13.6-.89,20.07-3.01,2-.65,3.86-1.66,5.54-2.93,1.17-1.01,1.39-1.76,1.39-2.16s-.22-1.15-1.39-2.16c-1.66-1.29-3.54-2.28-5.54-2.93-6.47-2.1-13.26-3.13-20.07-3.01-6.81-.12-13.6.89-20.07,3.01-2,.65-3.88,1.66-5.54,2.93-1.17,1.01-1.39,1.76-1.39,2.16h.02Zm-5.4,0c.12-2.47,1.31-4.75,3.27-6.25,2.14-1.72,4.59-3.05,7.2-3.92,7.05-2.34,14.47-3.48,21.91-3.33,7.44-.12,14.83.99,21.91,3.31,2.61.89,5.05,2.2,7.2,3.92,1.96,1.5,3.15,3.78,3.27,6.25v17.54h0v19.22c-.1,2.51-1.27,4.83-3.21,6.41-2.14,1.8-4.57,3.19-7.2,4.12-7.05,2.45-14.49,3.64-21.97,3.52-7.46.12-14.9-1.05-21.95-3.5-2.63-.93-5.07-2.32-7.2-4.12C1.27,76.69.1,74.37,0,71.86v-36.76h0Zm59.36,7.78c-1.62.97-3.31,1.76-5.07,2.38-7.05,2.34-14.47,3.48-21.91,3.33-7.44.12-14.83-.99-21.91-3.31-1.76-.63-3.48-1.41-5.07-2.38v9.74c.12.97.65,1.84,1.43,2.38,1.64,1.35,3.52,2.38,5.52,3.07,6.45,2.2,13.22,3.27,20.03,3.13,6.81.12,13.6-.93,20.03-3.13,2-.69,3.88-1.74,5.52-3.07.79-.57,1.31-1.43,1.43-2.38v-9.76ZM5.4,71.84c.12.97.65,1.84,1.43,2.38,1.64,1.35,3.52,2.38,5.52,3.07,6.45,2.2,13.22,3.27,20.03,3.15,6.81.14,13.58-.93,20.03-3.13,2-.69,3.88-1.74,5.52-3.07.79-.57,1.31-1.43,1.43-2.38v-11.2c-1.6.99-3.27,1.84-5.05,2.49-7.05,2.43-14.49,3.62-21.95,3.48-7.46.12-14.9-1.05-21.93-3.5-1.76-.65-3.46-1.5-5.05-2.49l.02,11.2h0Z" fill="#0068b3"/></svg> </div> </div> </div> <h3 class="wordbreak h3 mb-0 mt-2 text-center text-dark">Zahlungsdienste</h3> </div> <div class="pt-2 mb-4 text-center text-dark"> <p>Erfahren Sie, wie unsere Zahlungsservices Ihnen helfen, Ihre Liquidität zu verbessern.</p> </div> <div class="m-n1 mt-3 stretched-link text-decoration-none text-primary"> <div class="ci-btn btn m-1 wordbreak btn-link p-0" > Mehr erfahren </div> </div> </a> </div> </div><div class="wow fadeInLeft my-3 col-sm-12 col-md-6 col-lg-4 col-xl-4" > <div class="card hover-card mo p-4 wow fadeInLeft bg-white h-100"> <a href="/hilfe-center/ausschreibungen" data-cif-tracking="{"uniqueTargetId":"overlay_568024_562534"}" class="ci-link-whole-module" title="Ausschreibungen"> <div class="justify-content-center text-center"> <p class="icon icon-xxl text-center mb-0 icon-light-ebid color-blue "></p> <h3 class="wordbreak h3 mb-0 mt-2 text-center text-dark">Ausschreibungen</h3> </div> <div class="pt-2 mb-4 text-center text-dark"> <p>Wieso Sie neben dem Spotmarkt auch auf Ausschreibungen setzen sollten? Wir zeigens Ihnen!</p> </div> <div class="m-n1 mt-3 stretched-link text-decoration-none text-primary"> <div class="ci-btn btn m-1 wordbreak btn-link text-primary z-index-2 position-relative" > Mehr erfahren </div> </div> </a> </div> </div><div class="wow fadeInLeft my-3 col-sm-12 col-md-6 col-lg-4 col-xl-4" > <div class="card hover-card mo p-4 wow fadeInLeft bg-white h-100"> <a href="/hilfe-center/transportauftraege" data-cif-tracking="{"uniqueTargetId":"overlay_561844_562552"}" class="ci-link-whole-module" title="Wofür kann ich Transportaufträge von TIMOCOM nutzen?"> <div class="justify-content-center text-center"> <p class="icon icon-xxl text-center mb-0 icon-light-transport-order color-blue "></p> <h3 class="wordbreak h3 mb-0 mt-2 text-center text-dark">Transportaufträge</h3> </div> <div class="pt-2 mb-4 text-center text-dark"> <p>Profitieren Sie von den Vorteilen von Transportaufträgen auf dem TIMOCOM Marktplatz.</p> </div> <div class="m-n1 mt-3 stretched-link text-decoration-none text-primary"> <div class="ci-btn btn m-1 wordbreak btn-link p-0" > Mehr erfahren </div> </div> </a> </div> </div><div class="wow fadeInLeft my-3 col-sm-12 col-md-6 col-lg-4 col-xl-4" > <div class="card hover-card mo p-4 wow fadeInLeft bg-white h-100"> <a href="/hilfe-center/routen-kosten" data-cif-tracking="{"uniqueTargetId":"overlay_561846_562554"}" class="ci-link-whole-module" title="Routen & Kosten"> <div class="justify-content-center text-center"> <p class="icon icon-xxl text-center mb-0 icon-light-route-alt color-blue "></p> <h3 class="wordbreak h3 mb-0 mt-2 text-center text-dark">Routen & Kosten</h3> </div> <div class="pt-2 mb-4 text-center text-dark"> <p>Steigern Sie die Effizienz Ihrer Routenplanung und behalten Sie die Kosten im Blick.</p> </div> <div class="m-n1 mt-3 stretched-link text-decoration-none text-primary"> <div class="ci-btn btn m-1 wordbreak btn-link p-0" > Mehr erfahren </div> </div> </a> </div> </div> </div> </div> </div> </div> </section><a name="ci-anchor-561794" id="ci-anchor-561794"></a> <section id="m08-accordion-561794" class="ci-module-wrapper py-5" > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints- ci-numberedliststyle- ci-bulletpoints-color-default"> <h2>Die häufigsten Fragen unserer Kunden:</h2> </div> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-8 ci-m08-accordion"> <div itemscope itemtype="https://schema.org/FAQPage"> <div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-561794-1-561798" aria-expanded="true" aria-controls="item-561794-1-561798"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Wie lege ich einen neuen Nutzer an? </div> </button> <div id="item-561794-1-561798" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>Um einen neuen Mitarbeiter zu Ihrem TIMOCOM Account hinzuzufügen, haben Sie zwei einfache Möglichkeiten:</p><ol class="rte--list"><li>Verwenden Sie den Button "Benutzer hinzufügen" auf unserer Homepage, der Sie auf diesen Link führt: <a class="ci-link-external" href="https://shop.timocom.com/de/deu/services/add-user?__hstc=257810580.9ec3d9f6c9cc6ce363c193d4ee513d45.1671101789593.1688368800228.1688378902911.105&__hssc=257810580.6.1688378902911&__hsfp=1445342829&_gl=1*14gs3i7*_gcl_au*MTQ0MDgzOTM4Mi4xNjg2NzM1MTU5*_ga*MTYyMDEyMjYxMS4xNjcxMTAxNzky*_ga_RHMKK016RP*MTY4ODM3ODkwNi45OS4xLjE2ODgzNzkxMjIuNjAuMC4w&_ga=2.220007323.3428569.1688368801-1620122611.1671101792">Benutzer hinzufügen (timocom.com)</a>.</li><li>Alternativ können Sie auch die entsprechende Kachel auf der Startseite des Marketplaces nutzen.</li></ol><p>In beiden Fällen folgen Sie einfach den weiteren Anweisungen, um Ihren Mitarbeiter schnell und unkompliziert freizuschalten.</p> </div> </div> </div> </div> <meta itemprop="position" content="1"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-561794-2-561796" aria-expanded="true" aria-controls="item-561794-2-561796"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Wie kann ich einen bestehenden Account auf einen neuen Nutzer übertragen? </div> </button> <div id="item-561794-2-561796" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-default ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>Um den Account auf Ihren neuen Mitarbeiter umzuschreiben, gehen Sie bitte auf diesen Link: <a class="ci-link-external" href="https://shop.timocom.com">shop.timocom.com</a> und führen Sie die Registrierung durch.</p><p>Sobald die Registrierung abgeschlossen ist, rufen Sie uns einfach unter der Telefonnummer 0211 88 26 88 26 an. Einer unserer Kundenservice-Mitarbeiter wird den Account-Wechsel dann für Sie vornehmen.</p> </div> </div> </div> </div> <meta itemprop="position" content="2"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-561794-3-561806" aria-expanded="true" aria-controls="item-561794-3-561806"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Warum kann ich mich nicht anmelden? </div> </button> <div id="item-561794-3-561806" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>Wenn Sie sich nicht einloggen können und eine Fehlermeldung erhalten, kann das verschiedene Gründe haben.</p><p>Vielleicht haben Sie in Ihrem stressigen Arbeitsalltag eine Rechnung übersehen und wurden daher vorübergehend gesperrt. Wenden Sie sich bitte in dem Fall an unseren Kundenservice und wir versuchen Ihnen schnellstmöglich zu helfen: 0211 88 26 88 26.</p> </div> </div> </div> </div> <meta itemprop="position" content="3"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-561794-4-561802" aria-expanded="true" aria-controls="item-561794-4-561802"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Wie kann ich mein Passwort ändern? </div> </button> <div id="item-561794-4-561802" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <ol class="rte--list"><li>Klicken Sie auf dem TIMOCOM Marktplatz in Ihre "Einstellungen".</li><li>Anschließend wählen Sie die Option "Login und Passwort ändern".</li><li>Sie werden direkt weitergeleitet, wo Sie Ihr Passwort problemlos aktualisieren können.</li></ol> </div> </div> </div> </div> <meta itemprop="position" content="4"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-561794-5-561804" aria-expanded="true" aria-controls="item-561794-5-561804"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Wie kann ich bestimmte Unternehmen von einer Zusammenarbeit ausschließen? </div> </button> <div id="item-561794-5-561804" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>Jeder Nutzer kann eine persönliche Sperrliste anlegen, um Unternehmen von einer Zusammenarbeit auszuschließen. Diese bietet Ihnen mehr Sicherheit und Kontrolle über Ihre Geschäfte.</p><p>Als Auftraggeber können Sie gezielt festlegen, welche Unternehmen Ihre Angebote nicht sehen dürfen. Gleichzeitig werden Ihnen keine Fracht- und Laderaumangebote dieser Firmen mehr angezeigt. Verwalten Sie <a class="ci-link-external" href="https://my.timocom.com/app/tcprofile/edit/blockedlists">hier</a> Ihre persönliche Sperrliste.</p> </div> </div> </div> </div> <meta itemprop="position" content="5"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-561794-6-561800" aria-expanded="true" aria-controls="item-561794-6-561800"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Wo kann ich einstellen, wie ich kontaktiert werden möchte? </div> </button> <div id="item-561794-6-561800" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <table><tbody><tr><td colspan="1"><p>Wenn Sie Frachten anbieten, können Sie jedes Mal individuell entscheiden, wie Sie kontaktiert werden möchten.</p><p>Damit Sie Aufwand und Zeit um ein Vielfaches reduzieren können, empfehlen wir Ihnen beim Fracht einstellen das<strong> </strong>Feld "Preisvorschläge erhalten" zu aktivieren. Dadurch können Dienstleister unmittelbar in der Frachtenbörse Preisvorschläge zu Ihrem Frachtangebot abgeben. Sie sparen sich unnötigen E-Mail- und Telefonverkehr und haben den vollen Überblick über alle abgegebenen Preise. Wichtig dafür ist, dass Sie alle anderen Kontaktmöglichkeiten ausschalten.</p></td></tr></tbody></table> </div> </div> </div> </div> <meta itemprop="position" content="6"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-561794-7-672596" aria-expanded="true" aria-controls="item-561794-7-672596"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Wo finde ich meine Rechnung? </div> </button> <div id="item-561794-7-672596" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <table><tbody><tr><td colspan="1">Sie haben Ihre Rechnung nicht erhalten oder können sie nicht finden? Keine Sorge! Melden Sie sich einfach unter der Telefonnummer 0211 88 26 88 26, und wir werden Ihnen die Rechnung zuschicken.</td></tr></tbody></table> </div> </div> </div> </div> <meta itemprop="position" content="7"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-561794-8-672598" aria-expanded="true" aria-controls="item-561794-8-672598"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Wie kann ich ein Unternehmen melden? </div> </button> <div id="item-561794-8-672598" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <table><tbody><tr><td colspan="1"><span>Es tut uns leid, wenn Sie eine schlechte Erfahrung mit einem Transportpartner gemacht haben. Damit wir schnell helfen können, senden Sie uns bitte den Transportauftrag und alle Nachrichten, die Sie dazu haben, an </span><a rel="nofollow" class="ci-link-mailto" href="mailto:ccare@timocom.com"><span>ccare@timocom.com</span></a><span>. Ihr Feedback ist wichtig, um die Sicherheit auf unserem Road Freight Marketplace zu verbessern.</span></td></tr></tbody></table><p> </p> </div> </div> </div> </div> <meta itemprop="position" content="8"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-561794-9-672600" aria-expanded="true" aria-controls="item-561794-9-672600"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Wie kann ich meinen Vertrag kündigen? </div> </button> <div id="item-561794-9-672600" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <table><tbody><tr><td colspan="1"><p>Manchmal passt es nicht auf Anhieb. Wenn Sie sich dazu entscheiden, Ihren Vertrag bei TIMOCOM zu beenden, genügt eine schriftliche Kündigung per E-Mail an <a rel="nofollow" class="ci-link-mailto" href="mailto:ccare@timocom.com">ccare@timocom.com</a>. </p><p>Unser Anliegen ist es jedoch, Ihre Gründe zu verstehen. Bevor Sie die Entscheidung endgültig treffen, würden wir uns freuen, wenn Sie sich zunächst unter der Telefonnummer 0211 88 26 88 26 bei uns melden. Unser Ziel ist es, gemeinsam eine Lösung zu finden und sicherzustellen, dass Sie die bestmögliche Erfahrung mit dem TIMOCOM Road Freight Marketplace machen.</p></td></tr></tbody></table> </div> </div> </div> </div> <meta itemprop="position" content="9"> </div> </div> </div> </div> </div> </section><div class="ci-m31-overlay ci-overlay " data-ci-overlay-target="overlay_567308" data-ci-open-delay="15000" data-ci-opt-out-expires-after="28" data-ci-preview="false" > <div class="ci-overlay-inner"> <div class="ci-overlay-content"> <div class="ci-m31-overlay-teaser-item text-left" > <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <img src="https://timcdnprd.azureedge.net/resource/blob/570252/d4b1dde415df48f4aa1a488a2a5966b8/header-help-center-header-umfrage-530x390-neu-4-blurredPicture.jpg" data-src="https://timcdnprd.azureedge.net/resource/image/570252/uncropped/580/0/a3057f67fbc11c0be16088679d20d073/4B3BD2F8FA1B660F7E87BDE983A42543/header-help-center-header-umfrage-530x390-neu-4.webp" alt="Header_Help-Center-header-Umfrage-530x390-neu-4" title="Header_Help-Center-header-Umfrage-530x390-neu-4" loading="lazy" class="ci-img-responsive ci-image img-fluid lazy" /> </div> </div> <div class="ci-m31-overlay-teaser-item-content"> <div class="wordbreak h2 h-md-1 mb-3"> Ihre Meinung ist gefragt ! </div> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints- ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default"> <p>Wir brauchen Ihre Superkräfte, um unser Hilfe-Center zu verbessern! 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