Senior Operations & Customer Success Manager - HealthCaters UG (haftungsbeschränkt)

<!DOCTYPE html> <html lang="de" class="h-100"> <head> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <meta name="csrf-token" content="xWhgYOK9anzzeppc62y6jmcoO6B2Q66DzM5j4p8B" /> <link rel="apple-touch-icon" sizes="180x180" href="/ico/0132/apple-touch-icon.png" /> <link rel="icon" type="image/png" href="/ico/0132/favicon-32x32.png" sizes="32x32" /> <link rel="icon" type="image/png" href="/ico/0132/favicon-16x16.png" sizes="16x16" /> <link rel="manifest" href="/ico/0132/site.webmanifest" /> <link rel="mask-icon" href="/ico/0132/safari-pinned-tab.svg" color="#5bbad5" /> <link rel="shortcut icon" href="/ico/0132/favicon.ico" /> <meta name="msapplication-TileColor" content="#ffc40d"> <meta name="msapplication-config" content="/ico/0132/browserconfig.xml" /> <meta name="theme-color" content="#ffffff" /> <meta property="og:title" content="Senior Operations & Customer Success Manager"> <meta property="og:url" content="https://jobs-gruenderszene.businessinsider.de/job-senior-operations-customer-success-manager-m-f-d-in-berlin-547460204?show_expired=1"> <meta property="og:image" content="https://jobs-gruenderszene.businessinsider.de/ico/0132/apple-touch-icon.png"> <meta property="og:site_name" content="Gründerszene Jobbörse"> <meta property="og:type" content="website"> <title>Senior Operations & Customer Success Manager - HealthCaters UG (haftungsbeschränkt)</title> <link rel="canonical" href="https://jobs-gruenderszene.businessinsider.de/job-senior-operations-customer-success-manager-m-f-d-in-berlin-547460204"> <meta name="keywords" content="Startup Jobs, Jobbörse Gründerszene" /> <meta name="description" content="Finde oder inseriere passende Startup-Stellenanzeigen in der Gründerszene Jobbörse." /> <meta name="cache-control" content="no-cache" /> <meta name="allow-search" content="yes" /> <meta name="identifier-url" content="https://jobs-gruenderszene.businessinsider.de" /> <meta name="copyright" content="Copyright 2024 by Business Insider Deutschland GmbH" /> <meta name="content-language" content="de" /> <meta name="resource-type" content="document" /> <meta name="robots" content="NOODP" /> <meta name="google-site-verification" content="googlef46ea9701425dfb0.html" /> <meta name="author" content="Business Insider Deutschland GmbH" /> <meta name="page_noindex" content="2" /> <link rel="alternate" hreflang="de" href="https://jobs-gruenderszene.businessinsider.de/job-senior-operations-customer-success-manager-m-f-d-in-berlin-547460204" /> <script type="application/ld+json">"{\u0022@context\u0022:\u0022https:\\\/\\\/schema.org\\\/\u0022,\u0022@type\u0022:\u0022JobPosting\u0022,\u0022title\u0022:\u0022Senior Operations \u0026 Customer Success Manager\u0022,\u0022description\u0022:\u0022\u003Cp\u003EHealthCaters is a 360\\u00b0 preventive health platform for businesses, helping them identify and manage employee health risks and build an efficient corporate health strategy, focused on improving business metrics.\u003C\\\/p\u003E\\n\u003Cp\u003EYour key value to our team will be to ensure the success of operations and customer success functions.\u003C\\\/p\u003E\\n\u003Cul\u003E\\n\u003Cli\u003ESupport the leadership team in operations strategy\u003C\\\/li\u003E\\n\u003Cli\u003EEnsure flawless and efficient B2B customer onboarding\u003C\\\/li\u003E\\n\u003Cli\u003ESet up scaleable operations processes\u003C\\\/li\u003E\\n\u003Cli\u003EEnsure management and supply of our hardware \\\/ materials, as well as human resources, needed to operate the B2B client locations\u003C\\\/li\u003E\\n\u003C\\\/ul\u003E\\n\u003Ch2\u003ETasks\u003C\\\/h2\u003E\\n\u003Cp\u003EWhat you\\u2019ll contribute\u003C\\\/p\u003E\\n\u003Cul\u003E\\n\u003Cli\u003ELaunching new B2B clients in Germany and abroad\u003C\\\/li\u003E\\n\u003Cli\u003ECoordinate resources - inventory and staff - to be able to onboard clients continuously and sustainably, without any delay\u003C\\\/li\u003E\\n\u003Cli\u003EEnsure proper timeline adherence for each new customer onboarding\u003C\\\/li\u003E\\n\u003Cli\u003EBe the first point-of-touch for our B2B customers in case they have any questions, set up appropriate communication \u0026amp; feedback channels\u003C\\\/li\u003E\\n\u003Cli\u003EConduct customer interviews on an as-needed basis\u003C\\\/li\u003E\\n\u003C\\\/ul\u003E\\n\u003Ch2\u003ERequirements\u003C\\\/h2\u003E\\n\u003Cp\u003EYour skills \u0026amp; profile:\u003C\\\/p\u003E\\n\u003Cul\u003E\\n\u003Cli\u003EYou have a hands-on operations experience in a fast-growing startup or a small company\u003C\\\/li\u003E\\n\u003Cli\u003EYou are extremely good at project management \u0026amp; coordinating multiple work streams\u003C\\\/li\u003E\\n\u003Cli\u003EYou are good at Excel \u0026amp; Google Sheets\u003C\\\/li\u003E\\n\u003Cli\u003EYou are creative and problem-solving by nature\u003C\\\/li\u003E\\n\u003Cli\u003EYou are comfortable working in dynamically changing conditions with a high degree of autonomy\u003C\\\/li\u003E\\n\u003Cli\u003EYou are excellent at communicating deadlines and making sure your team members play along\u003C\\\/li\u003E\\n\u003Cli\u003EYou have a sincere affection for working with people, and you don\\u2019t get exhausted being the person of contact for many\u003C\\\/li\u003E\\n\u003Cli\u003EYou are a risk-taker, and entrepreneur at heart - you are willing to experiment, work fast, and deliver results in the realms of high uncertainty\u003C\\\/li\u003E\\n\u003Cli\u003EYou are able AND willing to travel a lot, you don\u0027t mind short-notice business trips and you are okay with long train rides\u003C\\\/li\u003E\\n\u003Cli\u003EYou possess a European driving license\u003C\\\/li\u003E\\n\u003Cli\u003EYou speak fluent German \u0026amp; English\u003C\\\/li\u003E\\n\u003Cli\u003EYou live or are prepared to move to Berlin (our HQ)\u003C\\\/li\u003E\\n\u003C\\\/ul\u003E\\n\u003Ch2\u003EBenefits\u003C\\\/h2\u003E\\n\u003Cp\u003EWhat you get:\u003C\\\/p\u003E\\n\u003Cul\u003E\\n\u003Cli\u003EA chance to work in a fast-growing health tech startup\u003C\\\/li\u003E\\n\u003Cli\u003EA mission you can be driven by every day - make people healthier on a population level, long-term\u003C\\\/li\u003E\\n\u003Cli\u003EAn opportunity to work \u0026amp; connect with an international team of believers \u0026amp; doers, who are working hard every day to deliver excellence to our customers\u003C\\\/li\u003E\\n\u003Cli\u003ETeam building events and fun trips twice per year\u003C\\\/li\u003E\\n\u003Cli\u003ECompetitive salary and a VSOP package that makes a difference\u003C\\\/li\u003E\\n\u003Cli\u003EUrban Sports or a benefit of your choice\u003C\\\/li\u003E\\n\u003Cli\u003E\\u20ac1000 Recurring educational budget every year\u003C\\\/li\u003E\\n\u003Cli\u003EPublic transport or bike reimbursement\u003C\\\/li\u003E\\n\u003Cli\u003ECoworking access\u003C\\\/li\u003E\\n\u003Cli\u003EUnlimited health screenings :)\u003C\\\/li\u003E\\n\u003C\\\/ul\u003E\\n\u003Cp\u003EIt\\u2019s best NOT to apply if:\u003C\\\/p\u003E\\n\u003Cul\u003E\\n\u003Cli\u003EIf you like a steady working routine\u003C\\\/li\u003E\\n\u003Cli\u003EYou get stressed easily if things change unexpectedly, if the timeline is getting shorter, or if there are too many to-dos on your daily agenda\u003C\\\/li\u003E\\n\u003Cli\u003EYou have an inflexible private schedule and you need to be working from home \\\/ be remote on a frequent basis\u003C\\\/li\u003E\\n\u003Cli\u003EYou can\\u2019t travel spontaneously (in and out of Germany)\u003C\\\/li\u003E\\n\u003Cli\u003EYou don\\u2019t feel comfortable speaking and writing in German with a B2B customer on your own without supervision\u003C\\\/li\u003E\\n\u003C\\\/ul\u003E\u0022,\u0022identifier\u0022:{\u0022@type\u0022:\u0022PropertyValue\u0022,\u0022name\u0022:\u0022HealthCaters UG (haftungsbeschr\\u00e4nkt)\u0022,\u0022value\u0022:3413008},\u0022datePosted\u0022:\u00222024-11-21\u0022,\u0022validThrough\u0022:\u00222024-12-23\u0022,\u0022hiringOrganization\u0022:{\u0022@type\u0022:\u0022Organization\u0022,\u0022name\u0022:\u0022HealthCaters UG (haftungsbeschr\\u00e4nkt)\u0022,\u0022logo\u0022:\u0022\\\/uploads\\\/0132\\\/ad\\\/198586\\\/logo\\\/company.png\u0022},\u0022jobLocation\u0022:{\u0022@type\u0022:\u0022Place\u0022,\u0022address\u0022:{\u0022addressLocality\u0022:\u0022Berlin, Germany\u0022}}}"</script> <style>#css-load-overlay {position: fixed; 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<span class="date separator"><i class="fas fa-calendar-alt mr-2"></i>21.11.2024</span> </div> <h1 class="fknd-job-title">Senior Operations & Customer Success Manager</h1> <h2 class="fknd-job-company">HealthCaters UG (haftungsbeschränkt)</h2> <div class="fknd-job-info"> <span class="location separator"><i class="fas fa-map-marker-alt mr-2"></i>Berlin, Germany</span> <span class="category mr-2"><i class="fas fa-suitcase mr-1"></i>Vollzeit</span> </div> <div class="d-flex flex-wrap"> <a href="https://jobs-gruenderszene.businessinsider.de/stellenangebote-startup-customer-care" class="badge badge-secondary mr-2 mb-2">Customer Care</a> <a href="https://jobs-gruenderszene.businessinsider.de/stellenangebote-startup-einkauf" class="badge badge-secondary mr-2 mb-2">Einkauf / Procurement</a> <a href="https://jobs-gruenderszene.businessinsider.de/stellenangebote-startup-operations-manager" class="badge badge-secondary mr-2 mb-2">Operations</a> <span class="badge badge-secondary mr-2 mb-2">Sonstige</span> <a href="https://jobs-gruenderszene.businessinsider.de/stellenangebote-startup-festanstellung" class="badge badge-secondary mr-2 mb-2">Festanstellung</a> <a href="https://jobs-gruenderszene.businessinsider.de/stellenangebote-startup-berufserfahrung" class="badge badge-secondary mr-2 mb-2">Mit Berufserfahrung</a> </div> <div class="mt-3"> <a class="btn btn-primary mr-2 mb-2 apply-action" href="https://join.com/companies/healthcaters/12691446-senior-operations-and-customer-success-manager?pid=2cc7a9f63f9f978e0fcc&oid=491c37b1-2f40-461e-a7eb-755d80ad771d" rel="noopener noreferrer nofollow" target="_blank"> <i class="fas fa-user-tie mr-2" aria-hidden="true"></i>Über Webseite bewerben </a> </div> </div> <div class="d-flex flex-column align-items-end"> <div class="fknd-job-logo"> <picture> <img class="img-fluid" src="#" data-deferred-src="/uploads/0132/ad/198586/logo/company.png" alt="Firmen-Logo" /> </picture> </div> </div> </div> </div> </div> </section> <section class="pb-5"> <div class="container"> <div class="d-flex"> <div class="fknd-tile flex-grow-1"> <div class="fknd-job-description " style="min-height: 500px;"> <p>HealthCaters is a 360° preventive health platform for businesses, helping them identify and manage employee health risks and build an efficient corporate health strategy, focused on improving business metrics.</p> <p>Your key value to our team will be to ensure the success of operations and customer success functions.</p> <ul> <li>Support the leadership team in operations strategy</li> <li>Ensure flawless and efficient B2B customer onboarding </li> <li>Set up scaleable operations processes </li> <li>Ensure management and supply of our hardware / materials, as well as human resources, needed to operate the B2B client locations</li> </ul> <h2>Tasks</h2> <p>What you’ll contribute</p> <ul> <li>Launching new B2B clients in Germany and abroad</li> <li>Coordinate resources - inventory and staff - to be able to onboard clients continuously and sustainably, without any delay</li> <li>Ensure proper timeline adherence for each new customer onboarding </li> <li>Be the first point-of-touch for our B2B customers in case they have any questions, set up appropriate communication & feedback channels</li> <li>Conduct customer interviews on an as-needed basis</li> </ul> <h2>Requirements</h2> <p>Your skills & profile:</p> <ul> <li>You have a hands-on operations experience in a fast-growing startup or a small company </li> <li>You are extremely good at project management & coordinating multiple work streams</li> <li>You are good at Excel & Google Sheets</li> <li>You are creative and problem-solving by nature</li> <li>You are comfortable working in dynamically changing conditions with a high degree of autonomy</li> <li>You are excellent at communicating deadlines and making sure your team members play along</li> <li>You have a sincere affection for working with people, and you don’t get exhausted being the person of contact for many</li> <li>You are a risk-taker, and entrepreneur at heart - you are willing to experiment, work fast, and deliver results in the realms of high uncertainty</li> <li>You are able AND willing to travel a lot, you don't mind short-notice business trips and you are okay with long train rides </li> <li>You possess a European driving license</li> <li>You speak fluent German & English</li> <li>You live or are prepared to move to Berlin (our HQ)</li> </ul> <h2>Benefits</h2> <p>What you get:</p> <ul> <li>A chance to work in a fast-growing health tech startup</li> <li>A mission you can be driven by every day - make people healthier on a population level, long-term</li> <li>An opportunity to work & connect with an international team of believers & doers, who are working hard every day to deliver excellence to our customers</li> <li>Team building events and fun trips twice per year</li> <li>Competitive salary and a VSOP package that makes a difference</li> <li>Urban Sports or a benefit of your choice</li> <li>€1000 Recurring educational budget every year</li> <li>Public transport or bike reimbursement</li> <li>Coworking access</li> <li>Unlimited health screenings :)</li> </ul> <p>It’s best NOT to apply if:</p> <ul> <li>If you like a steady working routine</li> <li>You get stressed easily if things change unexpectedly, if the timeline is getting shorter, or if there are too many to-dos on your daily agenda</li> <li>You have an inflexible private schedule and you need to be working from home / be remote on a frequent basis</li> <li>You can’t travel spontaneously (in and out of Germany)</li> <li>You don’t feel comfortable speaking and writing in German with a B2B customer on your own without supervision</li> </ul> </div> </div> <div class="d-none d-lg-block ml-3" style="width: 300px; min-width: 300px; max-width: 300px;"> </div> </div> </div> </section> <section class="pb-5"> <div class="container"> <div class="fknd-tile"> <div class="d-flex flex-md-row 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Senior Operations & Customer Success Manager - HealthCaters UG (haftungsbeschränkt)