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Accessible Banking Services Overview - Bank of America

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you?","homeUrl":"/","homeUrlEs":"/homepage/overview.go?request_locale=es_US","homeUrlEn":"/homepage/overview.go?request_locale=en_US","signInUrlSmallOnly":"https://staticweb.bankofamerica.com/cavmwebbactouch/common/index.html#home?app=signon","signInUrlMediumUp":"/sitemap/hub/signin.go","calendarUrl":"https://secure.bankofamerica.com/mycommunications/public/appointments/loc.go","locationUrl":"https://locators.bankofamerica.com","locationUrlEs":"https://es-locators.bankofamerica.com/locator/locator/LocatorAction.do","contactUrl":"/accessible-banking/contact-us/","helpUrl":"https://www.bankofamerica.com/help/overview.go","helpUrlEs":"/homepage/overview.go?request_locale=es_US","hasLogoLink":true}' class="global-nav-module-class-v-1-0-20 global-nav-module spa-module-init"><header class="header header__background header--consumer" data-font="cnx-regular"><div id="gtSecureFdicWidgetContainer"></div><div class="row header__row"><div class="header__default"><div itemscope 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hreflang="es">En espa&ntilde;ol</a></li></ul></div><div class="header__child search-stub-child-container"><div id="searchStub" data-component="module" data-module="global-gt-search-stub-module" data-version="1.0.7" data-sparta-load="primary" data-module-ref="@sparta.global-gt.modules/search-stub-module" data-options="{}" data-init="SearchStubModule" data-module-parameters='{"inputExperience":"header","resultsContainerId":null,"resultsExperience":"flyout","rule":"not-small","isSearchWidget":true}' class="search-stub-module-class-v-1-0-7 search-stub-module spa-module-init"><div id="spaGlobalSearchWidgetContainer"></div></div></div><div class="menu-button-wrap"><button class="spa-btn spa-btn--link menu-button js-menu-button" href="javascript:void(0);" aria-expanded="false" aria-live="polite" aria-label=" Related Links Menu "><span class="ada-hidden">Show/Hide&nbsp;</span> <span data-font="cnx-medium">Menu</span> <span class="ada-hidden">&nbsp; related links</span> <span><svg 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class="nav-link-icons home-icon"><span class="hide-for-small-only">Bank of America&nbsp;</span>Home</a></li><li class=""><a href="/accessible-banking/contact-us/" id="header-contact-us" class="nav-link-icons contact-icon">Contact Us</a></li><li class="hide-for-smallish-and-large-up"><a href="https://locators.bankofamerica.com" id="header-locations" class="nav-link-icons locations-icon">Locations</a></li><li class=""><a href="https://www.bankofamerica.com/help/overview.go" id="header-help" class="nav-link-icons help-icon">Help</a></li><li class=""><a href="https://secure.bankofamerica.com/mycommunications/public/appointments/loc.go" id="header-calendar" class="nav-link-icons calendar-icon">Schedule an appointment</a></li><li class="show-for-medium-only hide-for-smallish-only"><a href="es" id="header-spanish" class="nav-link-icons espanol-icon">En espa&ntilde;ol</a></li><li class="hide-for-medium-up hide-for-smallish-only"><a href="es" id="header-spanish-small" class="nav-link-icons espanol-icon">En espa&ntilde;ol</a></li></ul></div></div><div class="row small-collapse medium-uncollapse menu-items-container"><div class="column"><div class="row collapse"><div class="column medium-3 navigation__column"><div class="js-nav-section-container"><span class="navigation__title show-for-medium-up"><span data-font="cnx-bold">General</span> </span><a href="javascript:void(0);" class="navigation__title navigation__title--small hide-for-medium-up js-nav-section-title" aria-expanded="false"><span data-font="cnx-bold">General</span> <span><svg focusable="false" class="navigation-title-arrow js-navigation-title-arrow hide-for-medium-up" version="1.1" width="12" height="8" viewBox="0 0 12 8"><path d="M 1,1 6,6 11,1" fill="none" stroke="#666" stroke-width="2" stroke-linejoin="miter" stroke-linecap="butt"/></svg></span></a><ul class="navigation__list clearfix show-for-medium-up"><li class="navigation__item"><a href="/accessible-banking/overview/" id="overview">Overview</a></li><li class="navigation__item"><a href="/accessible-banking/contact-us/" id="contactUs">Contact Us</a></li></ul><div class="hide-for-medium-up"><ul class="navigation__list navigation__list--small clearfix js-navigation-list-small hide collapsed"><li class="navigation__item js-navigation-item-small"><a href="/accessible-banking/overview/" id="overview">Overview</a></li><li class="navigation__item js-navigation-item-small"><a href="/accessible-banking/contact-us/" id="contactUs">Contact Us</a></li></ul></div></div></div><div class="column medium-3 navigation__column"><div class="js-nav-section-container"><span class="navigation__title show-for-medium-up"><span data-font="cnx-bold">Resources</span> </span><a href="javascript:void(0);" class="navigation__title navigation__title--small hide-for-medium-up js-nav-section-title" aria-expanded="false"><span data-font="cnx-bold">Resources</span> <span><svg focusable="false" class="navigation-title-arrow js-navigation-title-arrow hide-for-medium-up" version="1.1" width="12" height="8" viewBox="0 0 12 8"><path d="M 1,1 6,6 11,1" fill="none" stroke="#666" stroke-width="2" stroke-linejoin="miter" stroke-linecap="butt"/></svg></span></a><ul class="navigation__list clearfix show-for-medium-up"><li class="navigation__item"><a href="/accessible-banking/resources-and-services/" id="accessibilityResources">Accessibility Resources</a></li><li class="navigation__item"><a href="/accessible-banking/caregivers-and-supporters/" id="resourcesCaregivers">Caregivers & Supporters Resources</a></li><li class="navigation__item"><a href="/accessible-banking/hearing-services/" id="hearingResources">Hearing Resources</a></li></ul><div class="hide-for-medium-up"><ul class="navigation__list navigation__list--small clearfix js-navigation-list-small hide collapsed"><li class="navigation__item js-navigation-item-small"><a href="/accessible-banking/resources-and-services/" id="accessibilityResources">Accessibility Resources</a></li><li class="navigation__item js-navigation-item-small"><a href="/accessible-banking/caregivers-and-supporters/" id="resourcesCaregivers">Caregivers & Supporters Resources</a></li><li class="navigation__item js-navigation-item-small"><a href="/accessible-banking/hearing-services/" id="hearingResources">Hearing Resources</a></li></ul></div></div></div><div class="column medium-3 navigation__column"><div class="js-nav-section-container"><span class="navigation__title show-for-medium-up"><span data-font="cnx-bold">Services</span> </span><a href="javascript:void(0);" class="navigation__title navigation__title--small hide-for-medium-up js-nav-section-title" aria-expanded="false"><span data-font="cnx-bold">Services</span> <span><svg focusable="false" class="navigation-title-arrow js-navigation-title-arrow hide-for-medium-up" version="1.1" width="12" height="8" viewBox="0 0 12 8"><path d="M 1,1 6,6 11,1" fill="none" stroke="#666" stroke-width="2" stroke-linejoin="miter" stroke-linecap="butt"/></svg></span></a><ul class="navigation__list clearfix show-for-medium-up"><li class="navigation__item"><a href="/accessible-banking/mobility-services/" id="mobilityServices">Mobility Services</a></li><li class="navigation__item"><a href="/accessible-banking/vision-services/" id="visionServices">Vision Services</a></li></ul><div class="hide-for-medium-up"><ul class="navigation__list navigation__list--small clearfix js-navigation-list-small hide collapsed"><li class="navigation__item js-navigation-item-small"><a href="/accessible-banking/mobility-services/" id="mobilityServices">Mobility Services</a></li><li class="navigation__item js-navigation-item-small"><a href="/accessible-banking/vision-services/" id="visionServices">Vision Services</a></li></ul></div></div></div><div class="column medium-3 navigation__column"></div></div></div></div></nav><style>#globalNavModule .navigation 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data-module-parameters='{"skin":"red","isSticky":true,"secondarySticky":"","flagscape":true,"textColor":"white","titleHeadingTag":"h1","titleHeadingRole":"","pageTitleId":"h1","stickyLevel":1,"isVisuallyHidden":false}' class="title-module-class-v-1-0-31 title-module spa-module-init"><div class="spa-page-title spa-sticky spa-page-title--has-flagscape spa-page-title--red spa-page-title--white-text" data-sticky-full-width="true" data-sticky-level="1"><div class="spa-page-title-inset row"><div class="column"><h1 data-font="cnx-regular" class="heading title-heading" id="skip-to-h1">Accessible Banking Overview</h1></div></div></div></div></div></div></section><section class="small-centered full-width-row"><div class="row small-collapse"><div class="column"><div id="iconTileGrid" data-component="module" data-module="accessible-banking-icon-tile-grid-module" data-version="1.0.18" data-sparta-load="primary" data-module-ref="@sparta.accessible-banking.modules/icon-tile-grid-module" data-options="{}" data-init="IconTileGrid" data-module-parameters="{}" class="icon-tile-grid-module-class-v-1-0-18 icon-tile-grid-module spa-module-init"><section class="row header-row"><p class="column header small-12 medium-10 large-12">Inclusivity matters</p><h2 class="column medium-centered subheader small-12 medium-10 large-12">Accessible services, tools and technology to support you</h2></section><div class="row icon-tile-row"><icon-tile class="column small-12 medium-10 large-6" data-title="Vision" data-content="Find tips for screen readers and preferred web browsers, info on braille, audio and large print documents, integrated accessibility features in Online Banking and more." data-link="&lt;a href&#x3D;&quot;/accessible-banking/vision-services/&quot; id&#x3D;&quot;visionResourcesLink&quot; &gt;Learn about vision resources&lt;/a&gt;" data-img="https://www1.bac-assets.com/accessible-banking/spa-assets/images/assets-images-site-accessible-banking-icon-vision-impaired-CSXd2220909.svg"></icon-tile><icon-tile class="column small-12 medium-10 large-6" data-title="Mobility" data-content="We have accessible ATMs and financial centers including drive-up facilities, accessible parking, ramps and more." data-link="&lt;a href&#x3D;&quot;/accessible-banking/mobility-services/&quot; id&#x3D;&quot;accessibleLocationsLink&quot; &gt;Find accessible locations&lt;/a&gt;" data-img="https://www1.bac-assets.com/accessible-banking/spa-assets/images/assets-images-site-accessible-banking-icon-disability-CSX83d0ecc3.svg"></icon-tile><icon-tile class="column small-12 medium-10 large-6" data-title="Deaf or hard of hearing" data-content="We offer ASL interpreter services at our financial centers and home loan offices by appointment." data-link="&lt;a href&#x3D;&quot;/accessible-banking/hearing-services/&quot; id&#x3D;&quot;hearingResourcesLink&quot; &gt;Learn about hearing resources&lt;/a&gt;" data-img="https://www1.bac-assets.com/accessible-banking/spa-assets/images/assets-images-site-accessible-banking-icon-hard-of-hearing-CSX1a073fb0.svg"></icon-tile><icon-tile class="column small-12 medium-10 large-6" data-title="Caregivers &amp; supporters" data-content="Resources for those who provide assistance to or support people with disabilities or limitations." data-link="&lt;a href&#x3D;&quot;/accessible-banking/caregivers-and-supporters/&quot; id&#x3D;&quot;helpfulResourcesLink&quot; &gt;View caregiver resources&lt;/a&gt;" data-img="https://www1.bac-assets.com/accessible-banking/spa-assets/images/assets-images-site-accessible-banking-icon-giving-CSX620d5f11.svg"></icon-tile></div><section class="row accessibility-resources"><div class="book"></div><icon-tile class="all-resources column small-12 medium-6 large-5" data-title="Accessibility Resources" data-content="Find our accessible banking resources in one place." data-link="&lt;a href&#x3D;&quot;/accessible-banking/resources-and-services/&quot; id&#x3D;&quot;viewAllResourcesLink&quot; &gt;View resources&lt;/a&gt;"></icon-tile></section></div><div id="missionStatementModule" data-component="module" data-module="accessible-banking-mission-statement-module" data-version="1.0.8" data-sparta-load="primary" data-module-ref="@sparta.accessible-banking.modules/mission-statement-module" data-options="{}" data-init="missionStatementModule" data-module-parameters="{}" class="mission-statement-module-class-v-1-0-8 mission-statement-module spa-module-init"><div class="row mission-statement-container"><div class="column medium-12 large-6 mission-statement-content"><h2 class="mission-heading">Our commitment to accessible banking</h2><ul class="mission-list"><li class="mission-list-item">We&#x27;re committed to treating all individuals with dignity and respect, offering the same or equivalent access to products, services and facilities as is provided to those without disabilities</li><li class="mission-list-item">We prohibit discrimination, retaliation, coercion, interference, intimidation or any other action against individuals with disabilities</li><li class="mission-list-item">We promote accessible banking through a variety of tools and services</li><li class="mission-list-item">We facilitate the use of mobility devices and service animals in our retail locations</li><li class="mission-list-item">We listen to the concerns and needs of our customers and provide accommodations through auxiliary aids and services at no charge</li></ul></div><div class="column medium-12 large-6 mission-statement-image"><picture><source media="only screen and (min-width:1025px)" srcset="https://www1.bac-assets.com/accessible-banking/spa-assets/images/assets-images-site-accessible-banking-mission-statement-module-our-commitment-image-medium-CSXee615d88.png" sizes="100%"><source media="only screen and (min-width:768px)" srcset="https://www1.bac-assets.com/accessible-banking/spa-assets/images/assets-images-site-accessible-banking-mission-statement-module-our-commitment-image-medium-CSXee615d88.png" sizes="100%"><source media="only screen and (min-width:1px)" srcset="https://www1.bac-assets.com/accessible-banking/spa-assets/images/assets-images-site-accessible-banking-mission-statement-module-our-commitment-GettyImages-1079013008-CSX2d93571c.png" sizes="100%"><img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" alt="" alt="" class="mission-statement-image"/></picture></div></div></div><div id="commitmentModuleId" data-component="module" data-module="accessible-banking-commitment-module" data-version="1.1.5" data-sparta-load="primary" data-module-ref="@sparta.accessible-banking.modules/commitment-module" data-options="{}" data-init="CommitmentModuleJS" data-module-parameters='{"hasContactUs":true,"topBorder":false}' class="commitment-module-class-v-1-1-5 commitment-module spa-module-init"><div class=""><div class="commitment-module-class"><div class="commitment-to-you"><img src="https://www1.bac-assets.com/accessible-banking/spa-assets/images/assets-images-site-accessible-banking-accessible-icon-bofa-CSX57d88ae8.svg" class="screenshotImg" alt=""><h2 class="heading">Our commitment to you</h2></div><div class="commitment-sub-text row"><p class="sub-text column">At Bank of America and Merrill, we&#x27;re committed to digital accessibility and usability for all of our customers. Our program is based on the World Wide Web Consortium&#x27;s (W3C&#x27;s) Web Content Accessibility Guidelines (WCAG) 2.1, Levels A and AA.</p></div><div><p class="contact-link commitment-sub-text"><a href="/accessible-banking/contact-us/" id="contactLink">Contact us</a></p></div></div></div></div><div id="connectWithUs" data-component="module" data-module="accessible-banking-connect-with-us" data-version="1.0.7" data-sparta-load="primary" data-module-ref="@sparta.accessible-banking.modules/connect-with-us" data-options="{}" data-init="ConnectWithUsJS" data-module-parameters="{}" class="connect-with-us-class-v-1-0-7 connect-with-us spa-module-init"><div class="row small-collapse medium-uncollapse large-collapse"><div class="column container"><h2 class="headline headline-content">Connect with us</h2><div class="card-layout"><div class="content-block outter-card"><div class="card"><div class="medium-centered"><img id="scheduleImage" class="img" alt="" src="https://www1.bac-assets.com/accessible-banking/spa-assets/images/assets-images-site-accessible-banking-calendar-icon-CSX5baee1f4.svg" aria-hidden="true"/><h3 class="headline-link"><a href="https://secure.bankofamerica.com/secure-mycommunications/public/appointments/" id="schedule-appt" rel="noopener noreferrer" target="_blank">Schedule an appointment</a></h3><p class="content">Mon-Fri 8 a.m. to 10 p.m. ET<br>Sat 8 a.m. to 6:30 p.m. ET</p></div></div></div><div class="content-block outter-card"><div class="card"><div class="medium-centered"><img id="findLocationImage" class="img" alt="" src="https://www1.bac-assets.com/accessible-banking/spa-assets/images/assets-images-site-accessible-banking-location-icon-CSX6241d440.svg" aria-hidden="true"/><h3 class="headline-link"><a href="https://locators.bankofamerica.com" id="findLocation" rel="noopener noreferrer" target="_blank">Find a location</a></h3><p class="content">Mon-Fri 8 a.m. to 10 p.m. ET<br>Sat 8 a.m. to 6:30 p.m. ET</p></div></div></div><div class="content-block outter-card"><div class="card"><div class="medium-centered"><img id="giveUsACallImage" class="img" alt="" src="https://www1.bac-assets.com/accessible-banking/spa-assets/images/assets-images-site-accessible-banking-phone-icon-CSX5b90731a.svg" aria-hidden="true"/><h3 class="headline-link"><a href="/accessible-banking/contact-us/" id="giveUsACall">Give us a call</a></h3><p class="content">If you have questions,<br>we鈥檙e here to help.</p></div></div></div></div></div></div></div></div></div></section><section class="foot-row small-centered"><div class="row small-collapse"><div class="column"><div id="globalFooterModule" data-component="module" data-module="global-gt-global-footer-module" data-version="1.1.22" data-sparta-load="primary" data-module-ref="@sparta.global-gt.modules/global-footer-module" data-init="GlobalFooterModule" data-module-parameters='{"skin":"unified","mode":"unauth","footnoteSection":false,"footnoteSectionToggleable":false,"footnoteExpandOnLoad":{"small":false,"medium":false,"large":true,"xlarge":true},"legalSection":true,"legalExpandOnLoad":{"small":false,"medium":true,"large":true,"xlarge":true},"footerLegalBottomSection":false,"footerActions":{"enabled":false,"secure_area":true,"language_select":true,"authentication":true},"footerActions_language":true,"copyrightSection":true,"investmentsSection":true,"breadcrumbs":false,"breadcrumbsCurrentPage":true,"breadcrumbsClass":"","breadcrumbsSectionName":"","expandedLegalSection":false,"footerQuickLink":true,"footerQuickLinkClass":"","powerFooterSection":false,"powerFooterClass":"","enableSocialMedia":true,"setFooterSpacingTop":"margin"}' class="global-footer-module-class-v-1-1-22 global-footer-module spa-module-init"><footer class="footer footer--unified global-footer-spacing--margin" data-mode="footer--unauth" role="contentinfo"><div id="legalSection" class="legal-section__panel"><div class="row small-collapse medium-uncollapse"><div class="column"><p><strong>Important Disclosures and Information</strong></p><div class="legal-section__invest-section"><p class="legal-section__invest-title">Investment Products:</p><ul class="legal-section__invest-boxes"><li>Are not FDIC insured</li><li>Are not bank guaranteed</li><li>May lose value</li><li>Are not deposits</li><li>Are not insured by any federal government agency</li><li>Are not a Condition to any banking service or activity</li></ul><div class="legal-section__invest-text"></div></div><p>Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as &#34;MLPF&S&#34; or &#34;Merrill&#34;) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (&#34;BofA Corp.&#34;). 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