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Forgot my password | Multnomah County Library

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data-drupal-link-system-path="contact/forgot_my_password" class="is-active" aria-current="page"><a href="/contact/forgot_my_password" class="language-link is-active" hreflang="en" data-drupal-link-system-path="contact/forgot_my_password" aria-current="page">English</a></li><li hreflang="es" data-drupal-link-system-path="contact/forgot_my_password"><a href="/es/contact/forgot_my_password" class="language-link" hreflang="es" data-drupal-link-system-path="contact/forgot_my_password">Español</a></li><li hreflang="zh-hans" data-drupal-link-system-path="contact/forgot_my_password"><a href="/zh-hans/contact/forgot_my_password" class="language-link" hreflang="zh-hans" data-drupal-link-system-path="contact/forgot_my_password">简体中文</a></li><li hreflang="ru" data-drupal-link-system-path="contact/forgot_my_password"><a href="/ru/contact/forgot_my_password" class="language-link" hreflang="ru" data-drupal-link-system-path="contact/forgot_my_password">Русский</a></li><li hreflang="vi" data-drupal-link-system-path="contact/forgot_my_password"><a href="/vi/contact/forgot_my_password" class="language-link" hreflang="vi" data-drupal-link-system-path="contact/forgot_my_password">Tiếng Việt</a></li></ul> </ul> </div> <div class="mobile-links__link-div"> <a class="mobile-links__link mobile-links__link--login" href="https://multcolib.bibliocommons.com/user/login?destination=%2Fuser_dashboard"> Login</a> </div> <nav role="navigation" aria-labelledby="block-mainnavigation-menu" id="block-mainnavigation" class="block block-menu navigation menu--main"> <h2 class="visually-hidden" id="block-mainnavigation-menu">Main navigation</h2> <ul class="navbar navbar-expand-lg navbar-light multcolib-nav dropdown-menu--0 flex-column"> <button class="navbar-toggler navbar-mobile-menu mobile-links__link" type="button" data-bs-toggle="offcanvas" data-bs-target="#offcanvasNavbar" aria-controls="offcanvasNavbar"> Menu </button> <div class="offcanvas offcanvas-end" tabindex="-1" id="offcanvasNavbar" aria-labelledby="offcanvasNavbarLabel"> <div class="offcanvas-header"> <button type="button" class="btn-close text-reset" data-bs-dismiss="offcanvas" aria-label="Close"></button> </div> <div class="offcanvas-body"> <li class="nav-item dropdown"> <a class="nav-link dropdown-item-text nav-link--nolink mega-menu dropdown-toggle" data-bs-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-bs-auto-close="outside" href="" > Books &amp; media </a> <ul class="dropdown-menu dropdown-menu-mobile dropdown-menu--1"> <li class="nav-item"> <span class="nav-link dropdown-item-text nav-link--nolink"> Reading </span> <ul class="flex-column dropdown-menu--2"> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/new-notable" > New &amp; notable </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/black-resources-collection" > Black Resources Collection </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/book-groups" > Book groups </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/interlibrary-loan" > Interlibrary loan </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/collections" > Collections </a> </li> </ul> </li> <li class="nav-item"> <span class="nav-link dropdown-item-text nav-link--nolink"> Formats </span> <ul class="flex-column dropdown-menu--2"> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/e-books-and-audiobooks" > e-books &amp; audiobooks </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/streaming-tv-movies" > Streaming TV &amp; movies </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/news-magazines" > News &amp; magazines </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/music" > Music </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="https://gallery.multcolib.org/" > Historical photos and media </a> </li> </ul> </li> <li class="nav-item"> <span class="nav-link dropdown-item-text nav-link--nolink"> Recommendations </span> <ul class="flex-column dropdown-menu--2"> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/redirect/my-librarian" > My Librarian </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/redirect/staff-picks" > Staff picks </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/suggest-purchase" > Suggest a purchase </a> </li> </ul> </li> </ul> </li> <li class="nav-item dropdown"> <a class="nav-link dropdown-item-text nav-link--nolink mega-menu dropdown-toggle" data-bs-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-bs-auto-close="outside" href="" > Services &amp; support </a> <ul class="dropdown-menu dropdown-menu-mobile dropdown-menu--1"> <li class="nav-item"> <span class="nav-link dropdown-item-text nav-link--nolink"> Use the library </span> <ul class="flex-column dropdown-menu--2"> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/contact/get_a_library_card" > Get a library card </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/library-account-basics" > Library account basics </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/accessibility" > Accessibility </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/computers" > Computers </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/printing" > Printing </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/community-rooms" > Reserve a community room </a> </li> <li class="nav-item active dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/contact/forgot_my_password" > Forgot my password </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/services" > All services at the library </a> </li> </ul> </li> <li class="nav-item"> <span class="nav-link dropdown-item-text nav-link--nolink"> Community </span> <ul class="flex-column dropdown-menu--2"> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/community-resources" > Community resources </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/black-community-resources" > Black community resources </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/indigenous-community-resources" > Indigenous community resources </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/languages-library" > Languages at the library </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/library-community" > Library in the community </a> </li> </ul> </li> <li class="nav-item"> <span class="nav-link dropdown-item-text nav-link--nolink"> Learning </span> <ul class="flex-column dropdown-menu--2"> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/ged-adult-literacy" > GED &amp; adult literacy </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/job-career-help" > Job &amp; career help </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/small-business-help" > Small business </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/citizenship-learning-english" > Citizenship &amp; learning English </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/local-family-history" > Local &amp; family history </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/how-to" > How to </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/resources" > Research tools </a> </li> </ul> </li> <li class="nav-item"> <span class="nav-link dropdown-item-text nav-link--nolink"> Kids &amp; Teens </span> <ul class="flex-column dropdown-menu--2"> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/kids" > Kids </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/teens" > Teens </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/educators" > Educators </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/families" > Families </a> </li> <li class="nav-item dropdown-item dropdown-item--2"> <a class="nav-link nav-link--link" href="/students" > Students </a> </li> </ul> </li> </ul> </li> <li class="nav-item dropdown"> <a class="nav-link dropdown-item-text nav-link--nolink events-dropdown dropdown-toggle" data-bs-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-bs-auto-close="outside" href="" > Events &amp; classes </a> <ul class="dropdown-menu dropdown-menu-mobile dropdown-menu--1"> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/events-classes" > All upcoming events </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/events-classes?search=&amp;field_location_name_target_id=All&amp;field_event_ages_target_id=All&amp;field_event_type_target_id=All&amp;field_event_type_target_id_1=63&amp;field_event_start_value%5Bmin%5D=&amp;field_event_start_value%5Bmax%5D=" > Black Community </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/events-classes?search=&amp;field_location_name_target_id=All&amp;field_event_ages_target_id=All&amp;field_event_type_target_id=All&amp;field_event_type_target_id_1=64&amp;field_event_start_value%5Bmin%5D=&amp;field_event_start_value%5Bmax%5D=" > Native and Indigenous Community </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/events-classes?field_event_type_target_id=593&amp;field_event_type_target_id_1=All" > LGBTQ+ </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/events-classes?search=&amp;field_location_name_target_id=All&amp;field_event_ages_target_id=All&amp;field_event_type_target_id=All&amp;field_event_type_target_id_1=4&amp;field_event_start_value%5Bmin%5D=&amp;field_event_start_value%5Bmax%5D=" > En español </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/events-classes?search=&amp;field_location_name_target_id=All&amp;field_event_ages_target_id=All&amp;field_event_type_target_id=All&amp;field_event_type_target_id_1=10&amp;field_event_start_value%5Bmin%5D=&amp;field_event_start_value%5Bmax%5D=" > Tiếng Việt </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/events-classes?search=&amp;field_location_name_target_id=All&amp;field_event_ages_target_id=All&amp;field_event_type_target_id=All&amp;field_event_type_target_id_1=7&amp;field_event_start_value%5Bmin%5D=&amp;field_event_start_value%5Bmax%5D=" > 中文 </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/events-classes?search=&amp;field_location_name_target_id=All&amp;field_event_ages_target_id=All&amp;field_event_type_target_id=All&amp;field_event_type_target_id_1=11&amp;field_event_start_value%5Bmin%5D=&amp;field_event_start_value%5Bmax%5D=" > На русском </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/storytime" > Storytime </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/events-classes/performers" > For performers and presenters </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/my-discovery-pass" > My Discovery Pass </a> </li> </ul> </li> <li class="nav-item dropdown"> <a class="nav-link dropdown-item-text nav-link--nolink visit-dropdown dropdown-toggle" data-bs-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-bs-auto-close="outside" href="" > Visit </a> <ul class="dropdown-menu dropdown-menu-mobile dropdown-menu--1"> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/hours-and-locations" > Hours &amp; locations </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/holiday-closures" > Holiday closures </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/library-construction-closures" > Construction closures </a> </li> <li class="nav-item dropdown-item dropdown-item--1"> <a class="nav-link nav-link--link" href="/policies" > Policies </a> </li> </ul> </li> <li class="nav-item"> <a class="nav-link nav-link--nolink" href="/contact-us" > Contact us </a> </li> </div> </div> </ul> </nav> </div> <div id="block-libmainsearchblock" class="multcolib-site-search block block-libmain-search-block block-libmain-search"> <div class="lib-search-bar"> <form class="row justify-content-center form-libmain-search-block-form" data-drupal-selector="libmain-search-block-form" novalidate="novalidate" action="/contact/forgot_my_password" method="post" id="libmain-search-block-form" accept-charset="UTF-8"> <input data-drupal-selector="form-zp7y7ycdsehowcz30cfweizsaddrxqz4kmgvoy04vjc" type="hidden" name="form_build_id" value="form-ZP7Y7YCdSEHOWCz30cFweIZSADdrxqz4kmGVoy04Vjc" class="form-control" /> <input data-drupal-selector="edit-libmain-search-block-form" type="hidden" name="form_id" value="libmain_search_block_form" class="form-control" /> <div class="col-9 col-md-6 col-lg-4"> <fieldset> <div class="row"> <label for="search-input" class="visually-hidden">Search</label> <div class="col mb-2"><label for="edit-search-api-fulltext" class="visually-hidden" data-drupal-selector="edit-search-input-label">Search</label> <div class="js-form-item form-item col-sm-auto js-form-type-textfield form-type-textfield js-form-item-search-api-fulltext form-item-search-api-fulltext form-no-label form-group"> <input data-drupal-selector="edit-search-api-fulltext" data-msg-maxlength="This field field has a maximum length of 128." type="text" id="edit-search-api-fulltext" name="search_api_fulltext" value="" size="60" maxlength="128" class="form__text form-control" /> </div> </div> </div> <div class="row"> <div class="col-12"> <div class="w-100"></div> <div data-drupal-selector="edit-radio-buttons" id="edit-radio-buttons" class="js-form-wrapper mt-0"> <fieldset data-drupal-selector="edit-search-type" id="edit-search-type--wrapper" class="fieldgroup form-composite fieldset fieldset--group js-form-item form-item js-form-wrapper form-wrapper"> <legend class="fieldset__legend fieldset__legend--composite fieldset__legend--visible"> <span class="fieldset__label fieldset__label--group">Search Type</span> </legend> <div class="fieldset__wrapper fieldset__wrapper--group"> <div id="edit-search-type"> <fieldset class="js-form-item form-item col-sm-auto js-form-type-radio radio form-check js-form-item-search-type form-item-search-type form-group"> <input data-drupal-selector="edit-search-type-catalog" type="radio" id="edit-search-type-catalog" name="search_type" value="catalog" checked="checked" class="form-radio form-check-input" /> <label class="form-check-label option" for="edit-search-type-catalog">Catalog</label> </fieldset> <fieldset class="js-form-item form-item col-sm-auto js-form-type-radio radio form-check js-form-item-search-type form-item-search-type form-group"> <input data-drupal-selector="edit-search-type-website" type="radio" id="edit-search-type-website" name="search_type" value="website" class="form-radio form-check-input" /> <label class="form-check-label option" for="edit-search-type-website">Website</label> </fieldset> </div> </div> </fieldset> </div> </div> </div> </fieldset> </div> <div class="col-2 col-md-auto search-btn"> <div class="form-actions"> <div class="w-100"></div> <div data-drupal-selector="edit-search-btn" id="edit-search-btn" class="js-form-wrapper mt-0"> <div class="w-100"></div> <div class="form-actions js-form-wrapper mt-0" data-drupal-selector="edit-form-actions" id="edit-form-actions"> <div class="w-100"></div> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper mt-0" id="edit-actions"> <button aria-label="Search" data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="" class="button js-form-submit form-submit btn btn-primary"></button> </div> </div> </div> </div> </div> </form> </div> </div> </div> </header> <main role="main" class="page__main flex-shrink-0" aria-labelledby="page-title"> <div class="region region-breadcrumb"> <div id="block-breadcrumbs" class="block block-breadcrumbs block-system block-system-breadcrumb-block"> <nav role='navigation' aria-labelledby='system-breadcrumb'> <h2 class="visually-hidden" id='system-breadcrumb'>Breadcrumb</h2> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="/">Home</a> </li> <li class="breadcrumb-item"> <a href="https://multcolib.org/contact-us">Contact us</a> </li> <li class="breadcrumb-item"> Forgot my password </li> </ol> </nav> </div> </div> <a id="main-content" tabindex="-1"></a> <div class="layout-content main__header"> <div class="region region-content-header"> <div id="block-sitewidecontentheader" class="block block-sitewide-content-header block-blockgroup block-block-groupsitewide-content-header"> <div id="block-sitewidealert-2" class="block block-sitewide-alert block-sitewide-alert-block"> <div data-sitewide-alert></div> </div> <div data-drupal-messages-fallback class="hidden"></div> </div> <div id="block-pagetitle" class="block block-core block-page-title-block"> <h1 class="h1"> Forgot my password </h1> </div> </div> </div> <div class="main__wrapper"> <div class="layout-content main__content"> <div class="region region-content"> <div id="block-multcolibtheme-content" class="block block-main-page-content block-system block-system-main-block"> <form class="contact-message-forgot-my-password-form contact-message-form contact-form antibot form-contact-message-forgot-my-password-form" data-user-info-from-browser data-drupal-selector="contact-message-forgot-my-password-form" novalidate="novalidate" data-action="/contact/forgot_my_password" action="/antibot" method="post" id="contact-message-forgot-my-password-form" accept-charset="UTF-8"> <noscript> <div class="antibot-no-js antibot-message antibot-message-warning">You must have JavaScript enabled to use this form.</div> </noscript> <input data-drupal-selector="form-yvevxqnhxybwzzcawq3t7uf5zwcv-c-xj6dzgv0peuw" type="hidden" name="form_build_id" value="form-YVeVXQnHXYBWzZCaWQ3T7uf5zwCv-C_xj6dzGv0peuw" class="form-control" /> <input data-drupal-selector="edit-contact-message-forgot-my-password-form" type="hidden" name="form_id" value="contact_message_forgot_my_password_form" class="form-control" /> <input data-drupal-selector="edit-antibot-key" type="hidden" name="antibot_key" value="" class="form-control" /> <div class="w-100"></div> <div class="field--type-markup field--name-field-help-text field--widget-markup js-form-wrapper mt-0" data-drupal-selector="edit-field-help-text-wrapper" id="edit-field-help-text-wrapper"> <p>To reset your password, please enter your library card number below. Your account must be current and contain a valid email address. If you cannot reset your password online, <a href="/contact-us">please contact us</a> or visit any library location for assistance.</p> </div> <div class="w-100"></div> <div class="field--type-string field--name-field-card-number field--widget-string-textfield js-form-wrapper mt-0" data-drupal-selector="edit-field-card-number-wrapper" id="edit-field-card-number-wrapper"> <div class="js-form-item form-item col-sm-auto js-form-type-textfield form-type-textfield js-form-item-field-card-number-0-value form-item-field-card-number-0-value form-group"> <label for="edit-field-card-number-0-value" class="js-form-required form-required form-label">Library card number</label> <input class="js-text-full text-full required form__text form-control" data-drupal-selector="edit-field-card-number-0-value" data-msg-maxlength="Library card number field has a maximum length of 255." data-msg-required="Library card number field is required." type="text" id="edit-field-card-number-0-value" name="field_card_number[0][value]" value="" size="60" maxlength="255" placeholder="" required="required" aria-required="true" /> </div> </div> <div class="w-100"></div> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper mt-0" id="edit-actions"> <input data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Send" class="button button--primary js-form-submit form-submit form-control btn btn-primary" /> </div> <div class="w-100"></div> <div class="url-textfield js-form-wrapper mt-0" style="display: none !important;"> <div class="js-form-item form-item col-sm-auto js-form-type-textfield form-type-textfield js-form-item-url form-item-url form-group"> <label for="edit-url" class="form-label">Leave this field blank</label> <input autocomplete="off" data-drupal-selector="edit-url" data-msg-maxlength="Leave this field blank field has a maximum length of 128." type="text" id="edit-url" name="url" value="" size="20" maxlength="128" class="form__text form-control" /> </div> </div> </form> </div> <div id="block-relatedcontent" class="row feature-container mb-4 block block-related-content block-blockgroup block-block-grouprelated-content"> <div id="block-relatedpages-2" class="block block-related-pages block-block-content block-block-content66258160-7664-4a3a-81ec-9efb868a4994"> <h2>Related pages</h2> <ul class="field__items"> <li class="field__item"><a href="/library-account-basics">Library account basics</a></li> <li class="field__item"><a href="/educators/educator-library-cards">Educator library cards</a></li> <li class="field__item"><a href="/library-account-basics/library-card-options">Library card options</a></li> <li class="field__item"><a href="/redirect/update-my-account">Update my account</a></li> <li class="field__item"><a href="/redirect/forgot-password">Forgot my password</a></li> <li class="field__item"><a href="/redirect/get-library-card">Get a library card</a></li> </ul> </div> </div> </div> </div> </div> </main> <footer role="contentinfo" class="page__footer"> <div class="row top-footer mt-3"> <div class="col-12 col-md-4 mb-4 footer--about-menu"> <h3>About the library</h3> <div id="block-multcolibtheme-footerfirstcolumnabout" class="block block-footer-first-column---about block-block-content block-block-contentecc2cc6e-c8cd-4d85-9d7d-c881328acc1e"> <div class="text-long"><ul> <li><a href="/work-us">Work with us</a></li> <li><a href="/support-library">Support the library</a></li> <li><a href="/volunteer">Volunteer</a></li> <li><a href="/multnomah-county-library-history">Library history</a></li> <li><a href="/news-facts">News &amp; 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