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<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><meta name="viewport" content="width=device-width, initial-scale=1"><meta name="description" content="Current system status. View active incidents or upcoming maintenances. Subscribe to receive status notifications."><meta name="author" content=""><meta http-equiv="refresh" content="300"><link rel="shortcut icon" type="image/x-icon" href="//image.status.io/wPc56kJ14C9S.ico"><link rel="icon" type="image/x-icon" href="//image.status.io/wPc56kJ14C9S.ico"><title>Brevo System Status</title><link rel="stylesheet" href="//static.status.io/public/statuspage/css/bootstrap.min.css"><link rel="stylesheet" href="//static.status.io/public/statuspage/plugins/timeliner/screen.min.css"><link rel="stylesheet" href="//static.status.io/public/statuspage/plugins/timeliner/responsive.min.css"><link href="//static.status.io/public/statuspage/fonts/font-awesome/css/font-awesome.min.css" rel="stylesheet"><link rel="stylesheet" href="//static.status.io/public/statuspage/css/statuspage-default.css?v=3"><link rel="stylesheet" href="//static.status.io/public/statuspage/css/statuspage-200.css?v=3"><noscript><style>#statusio_metrics { display: none; } </style></noscript><noscript><style>#section_locations { display: none; } </style></noscript><style>.brand img { display: block !important; } .img { max-width: 100%; height: auto; vertical-align: middle; border: 0; } .navbar .brand { font-size: 20px; font-weight: 200; color: #555555; text-shadow: 0 1px 0 #ffffff; } .navbar .nav { position: relative; left: 0; display: block; float: left; margin: 0 10px 0 0; } .navbar .nav > li { float: left; } .nav > li > a:hover, .nav > li > a:focus { text-decoration: none; background: none; color: #2C3E50; background-color: #F2F3F4; } .top_bar .panel-body { height: 52px; } .event_inner_text { font-size: 14px; } .event_inner_title { font-size: 16px; } </style><style>body { color: #3c4858; background-color: #ffffff; } a:link { color: #363434; text-decoration: none; } a:visited { color: #363434; text-decoration: none; } a:hover { color: #363434; text-decoration: none; background-color: transparent; } a:active { color: #363434; text-decoration: none; } hr { border-top: 1px solid #c0ccda; } .top_bar { background-color: #59cea8; } .text { color: #3c4858; } .section_border_0 { background-color: #ffffff; border: 0px solid #ffffff; } .section_border_1 { background-color: #ffffff; border: 1px solid #c0ccda; } .status_td { color: #687484; background-color: #ffffff; } .external_service { color: #3c4858; } a.external_service:link { color: #3c4858; text-decoration: none; } a.external_service:visited { color: #3c4858; text-decoration: none; } #statuspage_name { color: #3c4858; } /* overrides */ .no_top_border { border-top-width: 0px; } </style><style></style><script src="//static.status.io/public/statuspage/js/ie10-viewport-bug-workaround.min.js"></script><script>var clicky_site_ids = clicky_site_ids || []; clicky_site_ids.push('100794436');</script><script async="" src="//static.getclicky.com/js"></script><script src="https://www.google.com/recaptcha/api.js?onload=CaptchaCallback&render=explicit" async="" defer=""></script></head><body><script src="//static.status.io/public/statuspage/js/jquery.min.js"></script><script src="//static.status.io/public/statuspage/js/bootstrap.min.js"></script><script src="//static.status.io/public/statuspage/js/Autolinker.min.js"></script><div class="container"><div class="header" id="statusio_header"><div class="row"><div class="col-md-10 col-sm-10 col-xs-12"><p><a href="https://www.brevo.com"><img id="statuspage_logo" src="//image.status.io/cEJONLaVxO5H.png" alt="Logo"></a></p></div><div class="col-md-2 col-sm-2"><ul class="nav nav-pills pull-right"><li class="active"><button class="btn btn-default make_round hidden-xs" id="subscribe_button" data-toggle="modal" data-target="#subscribeModal">SUBSCRIBE</button><button class="btn btn-default make_round visible-xs-block" id="subscribe_button" data-toggle="modal" data-target="#subscribeModal" style="margin-bottom:20px;">SUBSCRIBE</button></li></ul></div></div></div><div class="panel panel-default top_bar make_round" id="statusio_status_bar" style="background:#13ce66; border-bottom:0;"><div class="panel-body" style="vertical-align: middle;"><div class="row"><div class="col-md-8 col-sm-6 col-xs-12"><strong id="statusbar_text">All Systems Operational</strong></div><div class="col-md-4 col-sm-6 hidden-xs"><p class="pull-right white" id="updated_ago">Updated a few seconds ago</p></div></div></div></div><div class="panel panel-default top_bar make_round visible-xs-block" id="statusio_last_updated_bar_xs" style="background:#13ce66; border-bottom:0;"><div class="panel-body" style="vertical-align: middle;"><div class="row"><div class="col-xs-12"><p class="white" id="updated_ago">Updated a few seconds ago</p></div></div></div></div><div class="page_section" id="statusio_components"><div class="component component_first status_td" id="component_586a5dd7770129780f0012ba" style="border-top: 1px solid #c0ccda; border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Web Apps</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-586a5dd7770129780f0012ba" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_586a5d238ff95101050012c5" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">API<span data-toggle="tooltip" data-placement="top" title="" data-original-title="Brevo HTTP API"> <i class="fa fa-info-circle"></i></span></p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-586a5d238ff95101050012c5" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_586a5d4432dde2fc5b0013d3" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">SMTP<span data-toggle="tooltip" data-placement="top" title="" data-original-title="Brevo Inbound SMTP Relay"> <i class="fa fa-info-circle"></i></span></p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-586a5d4432dde2fc5b0013d3" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_586a5dfc8ff95101050012c7" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Outbound Emails Delivery<span data-toggle="tooltip" data-placement="top" title="" data-original-title="Brevo Outbound SMTP Delivery"> <i class="fa fa-info-circle"></i></span></p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-586a5dfc8ff95101050012c7" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_586a5e398ff95101050012c9" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Outbound SMS Delivery<span data-toggle="tooltip" data-placement="top" title="" data-original-title="Brevo SMS Sending"> <i class="fa fa-info-circle"></i></span></p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-586a5e398ff95101050012c9" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_5b45c554a66d33545a03b97e" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Marketing email campaigns</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-5b45c554a66d33545a03b97e" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_586a5f2d770129780f0012be" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Redirection Links<span data-toggle="tooltip" data-placement="top" title="" data-original-title="Click redirections, email openings and clicks tracking"> <i class="fa fa-info-circle"></i></span></p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-586a5f2d770129780f0012be" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_586a5e60770129780f0012bc" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Inbound Events Tracking<span data-toggle="tooltip" data-placement="top" title="" data-original-title="Marketing Automation events tracking (JS and API)"> <i class="fa fa-info-circle"></i></span></p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-586a5e60770129780f0012bc" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_586a5e738ff95101050012cb" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Outbound Webhooks Processing<span data-toggle="tooltip" data-placement="top" title="" data-original-title="Clients Webhooks Processing and Calling"> <i class="fa fa-info-circle"></i></span></p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-586a5e738ff95101050012cb" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_5d7238a84a4f9304ad685e54" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Account & Billing</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-5d7238a84a4f9304ad685e54" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_5d7b7a565cdf6024a2d76551" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Marketing automation</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-5d7b7a565cdf6024a2d76551" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_5e42767704c24504cb95f6e0" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Landing pages</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-5e42767704c24504cb95f6e0" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_5ee201879e0a5204c7f5457d" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Inbox</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-5ee201879e0a5204c7f5457d" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_5ee207e6a9ee8c04bcbb7ef8" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">CRM</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-5ee207e6a9ee8c04bcbb7ef8" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_5f3f6edf418cd004b8300878" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Contact Import Service</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-5f3f6edf418cd004b8300878" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_5f47b0177ecffc04c3dbd292" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">WebEngage</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-5f47b0177ecffc04c3dbd292" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_5f55e5ff418cd004b83010d9" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Facebook Ads</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-5f55e5ff418cd004b83010d9" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_5fa3c415f7dd4804ba5ab50f" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Frontends</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-5fa3c415f7dd4804ba5ab50f" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_6048a83c8a75dd0537ea4e58" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Integrations</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-6048a83c8a75dd0537ea4e58" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_63230fbb9b6fdf052d93139b" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">WhatsApp Campaigns</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-63230fbb9b6fdf052d93139b" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_64c230dde445650535a5a5c4" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Conversations</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-64c230dde445650535a5a5c4" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_64ca71b0fab4ce052d52d093" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Meetings</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-64ca71b0fab4ce052d52d093" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_667a7b6d17fef71767abd8ea" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">E-commerce</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-667a7b6d17fef71767abd8ea" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_6707e0255475e0770710d618" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Contact Detail Page</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-6707e0255475e0770710d618" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_middle status_td" id="component_673b1e9d2ed0cc0de48b5bf0" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">Loyalty</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-673b1e9d2ed0cc0de48b5bf0" style="color: #13ce66;">Operational</p></div></div></div><div class="component component_last status_td" id="component_674da668cc31990e2d5ca886" style="border-left: 1px solid #c0ccda; border-right: 1px solid #c0ccda; border-bottom: 1px solid #c0ccda;"><div class="row"><div class="col-md-8 col-sm-8 col-xs-8"><p class="component_name">WhatsApp Transactional</p></div><div class="col-md-4 col-sm-4 col-xs-4"><p class="pull-right component-status" id="status_text-674da668cc31990e2d5ca886" style="color: #13ce66;">Operational</p></div></div></div></div><div class="page_section" id="section_maintenance_scheduled"><div class="row" style="margin-bottom: -50px;"><div class="col-md-4"><h3>Scheduled Maintenance</h3></div><div class="col-md-8"></div></div><div class="row page_section" id="statusio_maintenance_scheduled_67bf07e7aa076b05d09186e5"><div class="col-md-12"><div class="panel panel-default"><div class="panel-heading make_round" style="background:#1fb6ff; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/maintenance/586a5ae632dde2fc5b0013c1/67bf07e7aa076b05d09186e5" style="color:#FFF;">Upgrade on internal backend services infrastructure</a><span class="pull-right maintenance_status_description">Planned Maintenance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Schedule </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">March 4, 2025 1:30AM - 6:30AM UTC</p></div></div><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">API</p></div></div><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="maintenance_section event_inner_text">Global</p></div></div><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Description </p></div><div class="col-xs-12 col-md-10"><span class="maintenance_section event_inner_text incident_message_details" id="statusio_maintenance_message_67bf07e7aa076b05d09186e7">We want to inform you about an upcoming network maintenance on our infrastructure. During the maintenance window, there may be brief interruptions lasting a few seconds, potentially causing temporary 5xx errors in the Brevo API. This maintenance is essential to enhance the stability and reliability of our internal systems. We understand the importance of these services to your operations and have taken proactive measures to ensure a smooth process. Our team will closely monitor the systems throughout the maintenance period. If you have any questions or concerns, please don't hesitate to reach out to our support team. We appreciate your patience and cooperation as we work to improve our services. Thank you for your continued trust.</span></div></div></div></div></div></div><script>$(document).ready(function(){ var autolinker = new Autolinker( [ ] ); var myTextEl = document.getElementById( 'statusio_maintenance_message_67bf07e7aa076b05d09186e7' ); myTextEl.innerHTML = autolinker.link( myTextEl.innerHTML ); });</script></div><div class="page_section" id="section_main_history"><div class="row" style="margin-bottom: -50px;"><div class="col-md-4"><h3>History (Last 5 days)</h3></div><div class="col-md-8"></div></div><div class="row"><div class="col-xs-12 col-sm-12 col-md-12"><div class="row"><div class="col-md-12"><div class="row incident" id="statusio_incident_67d2ead09f0db7157a2267e7"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ffc82c; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/586a5ae632dde2fc5b0013c1/67d2ead09f0db7157a2267e7" style="color:#FFF;">Issue at new account registration </a><span class="pull-right status_description">Degraded Performance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Degraded Performance</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Account & Billing</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Global</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">March 13, 2025 4:41PM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_67d30ab09f0db7157a226815">incident has been fixed.</span></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">March 13, 2025 4:15PM UTC</strong></div><div class="col-md-8"><strong>[Monitoring] </strong><span class="incident_message_details" id="statusio_incident_message_67d304b0748a4e157c966824">The issue has been fixed now and new users will be able to register now. We are also monitoring it.</span></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">March 13, 2025 3:53PM UTC</strong></div><div class="col-md-8"><strong>[Identified] </strong><span class="incident_message_details" id="statusio_incident_message_67d2ff7e989826053f818cb4">The incident has been identified and we are working on applying a fix. We will keep you posted .</span></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">March 13, 2025 2:25PM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_67d2ead09f0db7157a2267e9">We are presently encountering issues with registration /onboarding of new clients, hence new users are not able to register . We are actively working on identifying the impacted apps and services and rectifying it. We will keep you posted .</span></div></div></div></div></div></div></div></div><div class="row"><div class="col-md-12"><div class="row incident" id="statusio_incident_67d2024c389a4f0532b1e6ad"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ffc82c; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/586a5ae632dde2fc5b0013c1/67d2024c389a4f0532b1e6ad" style="color:#FFF;">Issue at transactional mail preview and delay at transactional sending </a><span class="pull-right status_description">Degraded Performance</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Degraded Performance</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Outbound Emails Delivery</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Global</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">March 12, 2025 10:52PM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_67d2102834eaf80530e83a09">The incident has been resolved .</span></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">March 12, 2025 10:51PM UTC</strong></div><div class="col-md-8"><strong>[Monitoring] </strong><span class="incident_message_details" id="statusio_incident_message_67d20fe4f45d5005355c716d">The incident has been fixed and services are back to normal , we are also monitoring it .</span></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">March 12, 2025 9:58PM UTC</strong></div><div class="col-md-8"><strong>[Identified] </strong><span class="incident_message_details" id="statusio_incident_message_67d2036934eaf80530e83a06">The issue has been identified and our team is working on applying a required fix .</span></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">March 12, 2025 9:53PM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_67d2024c389a4f0532b1e6af">We are presently encountering issues with transactional mails The impact would be on preview of transactional mails , we have a delay in preview processing and delay in delivery . We are already working on it .</span></div></div></div></div></div></div></div></div><div class="row"><div class="col-md-12"><div class="row incident" id="statusio_incident_67b8ef69aa076b05d09184de"><div class="col-md-12"><div class="panel panel-default make_round"><div class="panel-heading make_round" style="background:#ffc82c; border-bottom:0;"><div class="panel-title"><h5 class="white"><a href="/pages/incident/586a5ae632dde2fc5b0013c1/67b8ef69aa076b05d09184de" style="color:#FFF;">Issue with SMS URL link shortener at sms campaign</a><span class="pull-right status_description">Partial Service Disruption</span></h5></div></div><div class="panel-body section_border_1 no_top_border make_round make_round_bottom_only"><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Incident Status </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Partial Service Disruption</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Components </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Outbound SMS Delivery</p></div></div><br><div class="row"><div class="col-xs-12 col-md-2"><p class="pull-left text event_inner_title">Locations </p></div><div class="col-xs-12 col-md-10"><p class="incident_section event_inner_text">Global</p></div></div><br><div class="row"><div class="col-xs-12 col-md-12"><hr></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">March 11, 2025 8:26AM UTC</strong></div><div class="col-md-8"><strong>[Resolved] </strong><span class="incident_message_details" id="statusio_incident_message_67cff3cda2145f0538fa853f">The incident has been fixed now.</span></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">February 21, 2025 9:26PM UTC</strong></div><div class="col-md-8"><strong>[Monitoring] </strong><span class="incident_message_details" id="statusio_incident_message_67b8ef9f027ce805cc2251f7">The incident has been identified and we will notify when the services for sms URL shortener will be live .</span></div></div><br><div class="row" style="margin-top:20px;"><div class="col-md-4"><strong class="incident_time">February 21, 2025 9:26PM UTC</strong></div><div class="col-md-8"><strong>[Investigating] </strong><span class="incident_message_details" id="statusio_incident_message_67b8ef69aa076b05d09184e0">We are currently experiencing an issue with the SMS URL shortener in SMS campaigns. As a result, we have temporarily disabled this feature. Clients can continue to run SMS campaigns without using the URL shortener. Additionally, any SMS campaigns that are already scheduled with URLs in the body and URL shortener enabled will be suspended until the issue is resolved.</span></div></div></div></div></div></div></div></div></div></div></div><div class="page_section" id="section_page_links"><div class="row"><div class="col-sm-9"><div id="bottom_menu"></div></div><div class="col-sm-3"></div></div></div><div class="modal fade" id="subscribeModal" tabindex="-1" role="dialog" aria-labelledby="subscribeModalLabel" aria-hidden="true"><div class="modal-dialog"><div class="modal-content make_round modal-text"><div class="modal-body"><div class="row"><div class="col-md-12"><ul class="nav nav-pills" role="tablist"><li id="tab_menu_email" style="padding-top:5px;"><a title="Email" href="#tab_email" role="tab" data-toggle="tab"><span><i class="fa fa-envelope"></i></span></a></li><li id="tab_menu_webhook" style="padding-top:5px;"><a title="Webhook" href="#tab_webhook" role="tab" data-toggle="tab"><span><i class="fa fa-code"></i></span></a></li><li id="tab_menu_rss" style="padding-top:5px;"><a title="RSS" href="#tab_rss" role="tab" data-toggle="tab"><span><i class="fa fa-rss"></i></span></a></li></ul></div></div><div class="row margin-top-40"><div class="col-md-12"><div class="tab-content"> <div class="tab-pane" id="tab_email"><div class="row"><div class="col-sm-12"><h4 class="text-center" id="subscribe_email_text_content">Subscribe to receive status updates by email</h4></div></div><br><div class="row margin-top-20"><div class="col-md-3"></div><div class="col-md-6"><input class="form-control make_round" id="subscribe_email_address" type="text" placeholder="Email" name="subscribe_email_address" autofocus="autofocus"><input class="form-control" type="hidden" placeholder="Email" name="email"></div></div><div class="row" id="recaptcha_block_email"><div class="col-md-12" style="text-align:center;"><br><br><div id="recaptcha_email" style="display: inline-block"></div><br></div></div><div class="row subscribe-modal-footer"><div class="row"><div class="col-md-6"><div class="pull-left" id="result_subscribe_email" style="text-align:left;"></div></div><div class="col-md-6"><button class="btn btn-default make_round" type="button" data-dismiss="modal">Close</button><button class="btn btn-default make_round" id="subscribe_button_email" type="button">Subscribe</button><button class="btn btn-default make_round" id="manage_button_email" type="button" style="display:none;">Manage Subscription</button></div></div><div class="row"><div class="col-md-12" style="text-align:center;"><br><small id="manage_subscription_email" style="cursor:pointer;">Manage Existing Subscription</small><small id="dont_manage_subscription_email" style="display:none;cursor:pointer;">Create New Subscription</small></div></div></div></div><div class="tab-pane" id="tab_webhook"><div class="row"><div class="col-sm-12"><h4 class="text-center" id="subscribe_webhook_text_content">Subscribe to receive status updates by webhook</h4></div></div><br><div class="row margin-top-20"><div class="col-md-2"></div><div class="col-md-8"><input class="form-control make_round" type="text" name="subscribe_webhook_address" id="subscribe_webhook_address" placeholder="http://example.com/hook"><p class="help-block">Each status update will POST a JSON payload to this URL</p></div></div><br><div class="row margin-top-20"><div class="col-md-2"></div><div class="col-md-8"><input class="form-control make_round" type="text" name="subscribe_webhook_address_email" id="subscribe_webhook_address_email" placeholder="Email"><p class="help-block">Email address for managing webhook</p></div></div><div class="row" id="recaptcha_block_webhook"><div class="col-md-12" style="text-align:center;"><br><br><div id="recaptcha_webhook" style="display: inline-block"></div><br></div></div><div class="row subscribe-modal-footer"><div class="row"><div class="col-md-6"><div class="pull-left" id="result_subscribe_webhook" style="text-align:left;"></div></div><div class="col-md-6"><button class="btn btn-default make_round" type="button" data-dismiss="modal">Close</button><button class="btn btn-default make_round" id="subscribe_button_webhook" type="button">Subscribe</button><button class="btn btn-default make_round" id="manage_button_webhook" type="button" style="display:none;">Manage Subscription</button></div></div><div class="row"><div class="col-md-12" style="text-align:center;"><br><small id="manage_subscription_webhook" style="cursor:pointer;">Manage Existing Subscription</small><small id="dont_manage_subscription_webhook" style="display:none;cursor:pointer;">Create New Subscription</small></div></div></div></div><div class="tab-pane" id="tab_rss"><div class="row"><div class="col-sm-12"><h4 class="text-center">Subscribe to receive status updates via RSS</h4></div></div><br><div class="row margin-top-20"><div class="col-md-2"></div><div class="col-md-8 text-center"><a class="btn btn-lg btn-default make_round" id="subscribe_link_rss" href="https://status.brevo.com/pages/586a5ae632dde2fc5b0013c1/rss" target="_blank" style="color:#000; font-size: 20px;">RSS Feed</a></div></div><div class="row subscribe-modal-footer"><div class="col-md-6"></div><div class="col-md-6"><button class="btn btn-default make_round" type="button" data-dismiss="modal">Close</button></div></div></div></div></div></div></div></div></div></div></div><script>$(document).ready(function(){ $('#tab_email').addClass('active'); $('#tab_menu_email').addClass('active'); });</script><script>$("#subscribe_button_email").click(function (event) { event.preventDefault(); var address = $("#subscribe_email_address").val(); var email = $("#email").val(); if (true == true) { var recaptcha = grecaptcha.getResponse(RecaptchaEmail); } else { var recaptcha = ''; } $.ajax({ url: '/subscriber/add', type: "POST", data: ({ statuspage_id: "586a5ae632dde2fc5b0013c1", method: "email", address: address, email: email, recaptcha: recaptcha }), success: function(data){ if (true == true) { grecaptcha.reset(RecaptchaEmail); } var message_text = data.status.message; $("#result_subscribe_email").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_email").show(); setTimeout(function(){ $("#result_subscribe_email").fadeOut("slow", function () { $("#result_subscribe_email").hide(); }); }, 5000); } }); }) </script><script>$("#subscribe_button_sms").click(function (event) { event.preventDefault(); var address = $("#subscribe_sms_country_code").val() + $("#subscribe_sms_number").val(); if (true == true) { var recaptcha = grecaptcha.getResponse(RecaptchaSms); } else { var recaptcha = ''; } $.ajax({ url: '/subscriber/add', type: "POST", data: ({ statuspage_id: "586a5ae632dde2fc5b0013c1", method: "sms", address: address, recaptcha: recaptcha }), success: function(data){ if (true == true) { grecaptcha.reset(RecaptchaSms); } var message_text = data.status.message; $("#result_subscribe_sms").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_sms").show(); setTimeout(function(){ $("#result_subscribe_sms").fadeOut("slow", function () { $("#result_subscribe_sms").hide(); }); }, 8000); } }); }) </script><script>$("#subscribe_button_webhook").click(function (event) { event.preventDefault(); var address = $("#subscribe_webhook_address").val(); var address_email = $("#subscribe_webhook_address_email").val(); if (true == true) { var recaptcha = grecaptcha.getResponse(RecaptchaWebhook); } else { var recaptcha = ''; } $.ajax({ url: '/subscriber/add', type: "POST", data: ({ statuspage_id: "586a5ae632dde2fc5b0013c1", method: "webhook", address: address, address_email: address_email, recaptcha: recaptcha }), success: function(data){ if (true == true) { grecaptcha.reset(RecaptchaWebhook); } var message_text = data.status.message; $("#result_subscribe_webhook").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_webhook").show(); setTimeout(function(){ $("#result_subscribe_webhook").fadeOut("slow", function () { $("#result_subscribe_webhook").hide(); }); }, 5000); } }); }) </script><script>$("#subscribe_button_msteams").click(function (event) { event.preventDefault(); var address = $("#subscribe_msteams_address").val(); var address_email = $("#subscribe_msteams_address_email").val(); if (true == true) { var recaptcha = grecaptcha.getResponse(RecaptchaMsteams); } else { var recaptcha = ''; } $.ajax({ url: '/subscriber/add', type: "POST", data: ({ statuspage_id: "586a5ae632dde2fc5b0013c1", method: "msteams", address: address, address_email: address_email, recaptcha: recaptcha }), success: function(data){ if (true == true) { grecaptcha.reset(RecaptchaMsteams); } var message_text = data.status.message; $("#result_subscribe_msteams").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_msteams").show(); setTimeout(function(){ $("#result_subscribe_msteams").fadeOut("slow", function () { $("#result_subscribe_msteams").hide(); }); }, 5000); } }); }) </script><script>$('#subscribeModal').on('shown.bs.modal', function() { $(this).find('input:first').focus(); }); </script><script>$("#manage_subscription_email").click(function (event) { event.preventDefault(); $("#recaptcha_block_email").hide(); $("#manage_subscription_email").hide(); $("#subscribe_button_email").hide(); $("#manage_button_email").show(); $("#subscribe_email_text_content").html("Enter the email address you subscribed with"); $("#dont_manage_subscription_email").show(); }) </script><script>$("#dont_manage_subscription_email").click(function (event) { event.preventDefault(); $("#dont_manage_subscription_email").hide(); $("#recaptcha_block_email").show(); $("#subscribe_button_email").show(); $("#manage_button_email").hide(); $("#subscribe_email_text_content").html("Subscribe to receive status updates by email"); $("#manage_subscription_email").show(); }) </script><script>$("#manage_button_email").click(function (event) { event.preventDefault(); var address = $("#subscribe_email_address").val(); var email = $("#email").val(); $.ajax({ url: '/subscriber/email/request_manage_link', type: "POST", data: ({ statuspage_id: "586a5ae632dde2fc5b0013c1", method: "email", address: address, email: email }), success: function(data){ var message_text = data.status.message; $("#result_subscribe_email").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_email").show(); setTimeout(function(){ $("#result_subscribe_email").fadeOut("slow", function () { $("#result_subscribe_email").hide(); }); }, 5000); } }); }) </script><script>$("#manage_subscription_webhook").click(function (event) { event.preventDefault(); $("#recaptcha_block_webhook").hide(); $("#manage_subscription_webhook").hide(); $("#subscribe_button_webhook").hide(); $("#manage_button_webhook").show(); $("#subscribe_webhook_text_content").html("Enter the webhook URL and email address you subscribed with"); $("#dont_manage_subscription_webhook").show(); }) </script><script>$("#dont_manage_subscription_webhook").click(function (event) { event.preventDefault(); $("#dont_manage_subscription_webhook").hide(); $("#recaptcha_block_webhook").show(); $("#subscribe_button_webhook").show(); $("#manage_button_webhook").hide(); $("#subscribe_webhook_text_content").html("Subscribe to receive status updates by webhook"); $("#manage_subscription_webhook").show(); }) </script><script>$("#manage_button_webhook").click(function (event) { event.preventDefault(); var address = $("#subscribe_webhook_address").val(); var address_email = $("#subscribe_webhook_address_email").val(); $.ajax({ url: '/subscriber/webhook/request_manage_link', type: "POST", data: ({ statuspage_id: "586a5ae632dde2fc5b0013c1", method: "webhook", address: address, address_email: address_email }), success: function(data){ var message_text = data.status.message; $("#result_subscribe_webhook").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_webhook").show(); setTimeout(function(){ $("#result_subscribe_webhook").fadeOut("slow", function () { $("#result_subscribe_webhook").hide(); }); }, 5000); } }); }) </script><script>$("#manage_subscription_msteams").click(function (event) { event.preventDefault(); $("#recaptcha_block_msteams").hide(); $("#manage_subscription_msteams").hide(); $("#subscribe_button_msteams").hide(); $("#manage_button_msteams").show(); $("#subscribe_msteams_text_content").html("Enter the Microsoft Teams Webhook and email address you subscribed with"); $("#dont_manage_subscription_msteams").show(); }) </script><script>$("#dont_manage_subscription_msteams").click(function (event) { event.preventDefault(); $("#dont_manage_subscription_msteams").hide(); $("#recaptcha_block_msteams").show(); $("#subscribe_button_msteams").show(); $("#manage_button_msteams").hide(); $("#subscribe_msteams_text_content").html("Subscribe to receive status updates in Microsoft Teams"); $("#manage_subscription_msteams").show(); }) </script><script>$("#manage_button_msteams").click(function (event) { event.preventDefault(); var address = $("#subscribe_msteams_address").val(); var address_email = $("#subscribe_msteams_address_email").val(); $.ajax({ url: '/subscriber/msteams/request_manage_link', type: "POST", data: ({ statuspage_id: "586a5ae632dde2fc5b0013c1", method: "msteams", address: address, address_email: address_email }), success: function(data){ var message_text = data.status.message; $("#result_subscribe_msteams").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_msteams").show(); setTimeout(function(){ $("#result_subscribe_msteams").fadeOut("slow", function () { $("#result_subscribe_msteams").hide(); }); }, 5000); } }); }) </script><script>$("#manage_subscription_slack").click(function (event) { event.preventDefault(); $("#manage_subscription_slack").hide(); $("#subscribe_link_slack").hide(); $("#slack_manage_channel_div").show(); $("#slack_manage_email_address_div").show(); $("#manage_button_slack").show(); $("#subscribe_slack_text_content").html("Enter the Slack channel and email address you subscribed with"); $("#dont_manage_subscription_slack").show(); }) </script><script>$("#dont_manage_subscription_slack").click(function (event) { event.preventDefault(); $("#dont_manage_subscription_slack").hide(); $("#subscribe_link_slack").show(); $("#slack_manage_channel_div").hide(); $("#slack_manage_email_address_div").hide(); $("#manage_button_slack").hide(); $("#subscribe_slack_text_content").html("Receive status notifications in your Slack channel"); $("#manage_subscription_slack").show(); }) </script><script>$("#manage_button_slack").click(function (event) { event.preventDefault(); var channel = $("#manage_slack_channel").val(); var address_email = $("#manage_slack_address_email").val(); $.ajax({ url: '/subscriber/slack/request_manage_link', type: "POST", data: ({ statuspage_id: "586a5ae632dde2fc5b0013c1", channel: channel, address_email: address_email }), success: function(data){ var message_text = data.status.message; $("#result_subscribe_slack").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_slack").show(); setTimeout(function(){ $("#result_subscribe_slack").fadeOut("slow", function () { $("#result_subscribe_slack").hide(); }); }, 5000); } }); }) </script><script>$("#manage_subscription_sms").click(function (event) { event.preventDefault(); $("#recaptcha_block_sms").hide(); $("#manage_subscription_sms").hide(); $("#subscribe_button_sms").hide(); $("#manage_button_sms").show(); $("#subscribe_sms_text_content").html("Enter the number you subscribed with"); $("#dont_manage_subscription_sms").show(); }) </script><script>$("#dont_manage_subscription_sms").click(function (event) { event.preventDefault(); $("#dont_manage_subscription_sms").hide(); $("#recaptcha_block_sms").show(); $("#subscribe_button_sms").show(); $("#manage_button_sms").hide(); $("#subscribe_sms_text_content").html("Subscribe to receive status updates by text message"); $("#manage_subscription_sms").show(); }) </script><script>$("#manage_button_sms").click(function (event) { event.preventDefault(); var address = $("#subscribe_sms_country_code").val() + $("#subscribe_sms_number").val(); var sms = $("#sms").val(); $.ajax({ url: '/subscriber/sms/request_manage_link', type: "POST", data: ({ statuspage_id: "586a5ae632dde2fc5b0013c1", method: "sms", address: address }), success: function(data){ var message_text = data.status.message; $("#result_subscribe_sms").html("<span class=\"help-block\">"+message_text+"</span>"); $("#result_subscribe_sms").show(); setTimeout(function(){ $("#result_subscribe_sms").fadeOut("slow", function () { $("#result_subscribe_sms").hide(); }); }, 5000); } }); }) </script><script>var RecaptchaEmail; var RecaptchaWebhook; var RecaptchaMsteams; var RecaptchaSms; var CaptchaCallback = function() { try { 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