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Recursos do Chat ao Vivo | Odoo

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Ciclo de Vida do Produto</a></li> <li><a class="dropdown-item" href="/pt_BR/app/purchase">Compras</a></li> <li><a class="dropdown-item" href="/pt_BR/app/maintenance">Manutenção</a></li> <li><a class="dropdown-item" href="/pt_BR/app/quality">Qualidade</a></li> </ul> </div> </div> <div class="row"> <div class="col-md-3 o_hr_apps "> <div class="o_nav_app_family">Recursos Humanos</div> <ul> <li><a class="dropdown-item" href="/pt_BR/app/employees">Funcionários</a></li> <li><a class="dropdown-item" href="/pt_BR/app/recruitment">Recrutamento</a></li> <li><a class="dropdown-item" href="/pt_BR/app/time-off">Folgas</a></li> <li><a class="dropdown-item" href="/pt_BR/app/appraisals">Avaliações</a></li> <li><a class="dropdown-item" href="/pt_BR/app/referrals">Indicações</a></li> <li><a class="dropdown-item" href="/pt_BR/app/fleet">Frota</a></li> </ul> </div> <div class="col-md-3 o_marketing_apps "> <div class="o_nav_app_family">Marketing</div> <ul> <li><a class="dropdown-item" href="/pt_BR/app/social-marketing">Redes Sociais</a></li> <li><a class="dropdown-item" href="/pt_BR/app/email-marketing">Marketing por E-mail</a></li> <li><a class="dropdown-item" href="/pt_BR/app/sms-marketing">Marketing por SMS</a></li> <li><a class="dropdown-item" href="/pt_BR/app/events">Eventos</a></li> <li><a class="dropdown-item" href="/pt_BR/app/marketing-automation">Automação de Marketing</a></li> <li><a class="dropdown-item" href="/pt_BR/app/surveys">Pesquisas</a></li> </ul> </div> <div class="col-md-3 o_services_apps "> <div class="o_nav_app_family">Serviços</div> <ul> <li><a class="dropdown-item" href="/pt_BR/app/project">Projeto</a></li> <li><a class="dropdown-item" href="/pt_BR/app/timesheet">Planilhas de Horas</a></li> <li><a class="dropdown-item" href="/pt_BR/app/field-service">Serviço de Campo</a></li> <li><a class="dropdown-item" href="/pt_BR/app/helpdesk">Central de Ajuda</a></li> <li><a class="dropdown-item" href="/pt_BR/app/planning">Planejamento</a></li> <li><a class="dropdown-item" href="/pt_BR/app/appointments">Compromissos</a></li> </ul> </div> <div class="col-md-3 o_productivity_apps "> <div class="o_nav_app_family">Produtividade</div> <ul> <li><a class="dropdown-item" href="/pt_BR/app/discuss">Mensagens</a></li> <li><a class="dropdown-item" href="/pt_BR/app/approvals">Aprovações</a></li> <li><a class="dropdown-item" href="/pt_BR/app/iot">Internet das Coisas</a></li> <li><a class="dropdown-item" href="/pt_BR/app/voip">VoIP</a></li> <li><a class="dropdown-item" href="/pt_BR/app/knowledge">Conhecimento</a></li> <li><a class="dropdown-item" href="/pt_BR/app/whatsapp">WhatsApp</a></li> </ul> </div> </div> </div> <span class="o_store_link d-md-flex justify-content-md-center"> <a class="mx-md-3 px-3 dropdown-item" href="https://apps.odoo.com/apps/modules"><i class="fa fa-cube fa-fw me-2"></i>Aplicativos de terceiros</a> <a class="mx-md-3 px-3 dropdown-item" href="/pt_BR/app/studio"><i class="fa fa-pencil fa-fw me-2"></i>Odoo Studio</a> <a href="https://www.odoo.sh" class="mx-md-3 px-3"><i class="fa fa-cloud fa-fw me-2"></i>Plataforma Odoo Cloud</a> </span> </div> </li> <span class="border-end border-default me-lg-2 d-none d-md-inline"></span> <li role="presentation" class="nav-item "> <a role="menuitem" href="/pt_BR/app/live-chat" class="nav-link "> <span>Visão geral</span> </a> </li> <li role="presentation" class="nav-item "> <a role="menuitem" href="/pt_BR/app/live-chat-features" class="nav-link active"> <span>Recursos</span> </a> </li> </ul> </div> </header> <main> <div id="wrap" class="oe_structure"> <section class="s_affix"> <div class="container"> <div class="row"> <div class="col-lg-3 d-print-none d-none d-lg-block" role="complementary"> <nav id="features_affix"></nav> </div> <div class="col-lg-9" role="main"> <section> <h2>Canais</h2> <div class="row"> <div class="col-md-6"> <h4>Multicanais</h4> <p>Crie múltiplos canais do Chat ao Vivo para gerenciar diferentes aspectos da sua empresa ou site. Atribua um canal para cobrir uma necessidade específica, como suporte ao cliente ou geração de leads, ou uma área do site, como eventos ou recrutamento.</p> </div> <div class="col-md-6"> <h4>Personalizações</h4> <p>Personalize a janela e o botão do canal do Chat ao Vivo com padrões de cor e conteúdo que combinem bem com a marca e a voz da sua empresa.</p> </div> <div class="col-md-6"> <h4>Widget</h4> <p>O Chat ao Vivo pode ser adicionado no site do Odoo através de uma integração simples, mas também pode ser adicionado a um site de terceiros (não do Odoo) com um widget de site incorporado.</p> </div> </div> </section> <section> <h2>Informações do visitante</h2> <div class="row"> <div class="col-md-6"> <h4>Envie solicitações de chat</h4> <p>Veja uma lista de visitantes atuais do site e envie uma solicitação de chat personalizada.</p> </div> <div class="col-md-6"> <h4>Visualização de produtos/páginas recentes</h4> <p>Veja uma lista das páginas e produtos mais recentes que um visitante do site visualizou para melhor compreensão das necessidades e experiências dele. Veja também o número de vezes que um visitante acessou o site.</p> </div> </div> </section> <section> <h2>Relatórios</h2> <div class="row"> <div class="col-md-6"> <h4>Histórico da sessão</h4> <p>Acesse um histórico detalhado de cada conversa do Chat ao vivo, incluindo transcrição, participantes, data, duração, avaliações e mais.</p> </div> <div class="col-md-6"> <h4>Estatísticas da sessão</h4> <p>Monitore a taxa de interação, duração, sucesso etc. de conversas. Use uma variedade de medidas, incluindo "Sessão não avaliada", "É visitante anônimo" e "Visitante está satisfeito" para personalizar o relatório.</p> </div> <div class="col-md-6"> <h4>Análise de operador</h4> <p>Meça a participação e o desempenho dos agentes do Chat ao Vico, incluindo o número de conversas em que participaram, quanto tempo levaram para responder e a duração de cada conversa.</p> </div> <div class="col-md-6"> <h4>Avaliações do cliente</h4> <p>Veja avaliações do cliente pelas conversas do Chat ao Vivo, incluindo comentários realizados. Veja a transcrição da conversa em apenas um clique.</p> </div> </div> </section> <section> <h2>Respostas predefinidas</h2> <div class="row"> <div class="col-md-6"> <p>Crie substituições pré-configuradas e personalizadas que permitam aos usuários substituir com atalhos respostas mais longas e bem formuladas para algumas das perguntas e comentários mais comuns.</p> </div> </div> </section> <section> <h2>Comandos</h2> <div class="row"> <div class="col-md-6"> <h4>Leads</h4> <p>Crie um lead no aplicativo de CRM usando informações de uma conversa.</p> </div> <div class="col-md-6"> <h4>Chamados</h4> <p>Crie um chamado de suporte no aplicativo Central de Ajuda com base em informações de uma conversa.</p> </div> <div class="col-md-6"> <h4>Histórico de chamados</h4> <p>Pesquise nos chamados existentes no aplicativo Central de Ajuda</p> </div> <div class="col-md-6"> <h4>Histórico</h4> <p>Gere uma lista das páginas mais recentes que o visitante visualizou no site (até 15).</p> </div> <div class="col-md-6"> <h4>Ajuda</h4> <p>Exiba uma mensagem informativa que inclui tipos de entradas potenciais que um operador pode fazer.</p> </div> <div class="col-md-6"> <h4>Licença</h4> <p>Sai automaticamente da conversa. Esse comando não faz o cliente ser removido da conversa e nem a encerra automaticamente.</p> </div> </div> </section> <section> <h2>Chatbots</h2> <div class="row"> <div class="col-md-126"> <h4>Casos de uso</h4> <p>Crie múltiplos chatbots para atender a diferentes necessidades.</p> </div> <div class="col-md-6"> <h4>Tipos de etapa</h4> <p>Selecione uma das seguintes opções de tipo de etapa ao construir um roteiro para chatbot.</p> </div> <div class="col-md-6"> <h4>Texto</h4> <p>Permita que seu chatbot cumprimente visitantes ou forneça informações.</p> </div> <div class="col-md-6"> <h4>Pergunta</h4> <p>Faça o chatbot elaborar perguntas e forneça um conjunto de respostas possíveis.</p> </div> <div class="col-md-6"> <h4>E-mail</h4> <p>Solicite que os usuários insiram seus endereços de e-mail e armazene a informação para referências futuras.</p> </div> <div class="col-md-6"> <h4>Telefone</h4> <p>Solicite que os usuários insiram seus telefones e armazene a informação para referências futuras.</p> </div> <div class="col-md-6"> <h4>Encaminhar para operador</h4> <p>Repasse uma conversa para um operador ativo do Chat ao Vivo continuar a conversa.</p> </div> <div class="col-md-6"> <h4>Entrada grátis</h4> <p>Permita que clientes insiram informações para q sejam armazenadas em transcrições do chat.</p> </div> <div class="col-md-6"> <h4>Criar lead</h4> <p>Crie um lead no aplicativo CRM no qual será armazenada a transcrição da conversa.</p> </div> <div class="col-md-6"> <h4>Criar chamado </h4> <p>Crie um chamado de suporte no aplicativo Central de Ajuda, no qual será armazenada a transcrição da conversa.</p> </div> <div class="col-md-6"> <h4>Somente se</h4> <p>Crie um fluxo que só terá seguimento se o progresso da conversa corresponder a um conjunto de instruções definidas.</p> </div> </div> </section> </div> </div> </div> </section> </div> <div id="o_shared_blocks" class="oe_unremovable"></div> </main> <footer id="bottom" data-anchor="true" data-name="Footer" 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Tiếng Việt</span> </a> </div> </div> </div> <hr class="mt-3 mb-4"/> <p class="small text-muted">Odoo é um conjunto de aplicativos de negócios em código aberto que cobre todas as necessidades de sua empresa: CRM, comércio eletrônico, contabilidade, estoque, ponto de venda, gerenciamento de projetos, etc.</p> <p class="small text-muted mb-4">A proposta de valor exclusiva Odoo é ser, ao mesmo tempo, muito fácil de usar e totalmente integrado.</p> <div class="o_footer_social_media mb-4"> <a target="_blank" href="https://www.facebook.com/odoo" class="me-3"><i class="fa fa-fw fa-facebook"></i></a> <a target="_blank" href="https://twitter.com/Odoo" class="me-3"><i class="fa fa-fw fa-twitter"></i></a> <a target="_blank" href="https://www.linkedin.com/company/odoo" class="me-3"><i class="fa fa-fw fa-linkedin"></i></a> <a target="_blank" href="https://github.com/odoo/odoo" class="me-3"><i class="fa fa-fw fa-github"></i></a> <a target="_blank" href="https://www.instagram.com/odoo.official" 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