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How Can We Help? | BMJ Quality & Safety

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flex flex-col md:mt-4 md:flex-row [&amp;&gt;div:last-of-type]:pr-0 [&amp;&gt;div]:mt-6 [&amp;&gt;div]:pr-0 [&amp;&gt;div]:md:mt-0 [&amp;&gt;div]:md:pr-4 [&amp;&gt;div:nth-of-type(1)]:w-full [&amp;&gt;div:nth-of-type(1)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(2)]:w-full [&amp;&gt;div:nth-of-type(2)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(3)]:w-full [&amp;&gt;div:nth-of-type(3)]:md:w-[33.33%] " data-testid="sections-subsection-content-container-0"><div data-testid="sections-column-0" class="inline md:inline [&amp;_h2]:mt-0"><strong>Can I extend my deadline to resubmit my revised paper?</strong> Please email the Editorial Office via <a href="mailto:info.bmjqs@bmj.com">email</a> or the <a href="https://mc.manuscriptcentral.com/bmjqs">manuscript submission system</a> quoting your manuscript ID and how long you require.聽 Please note, you can extend the deadline to resubmit after the original deadline has expired.</div><div data-testid="sections-column-1" class="inline md:inline [&amp;_h2]:mt-0"><strong>How do I format my paper?</strong> For all writing and formatting guidelines, please visit the <a href="/pages/authors/">Authors page</a> for article type specifications, and consult the <a href="https://authors.bmj.com/writing-and-formatting/formatting-your-paper/">Author Hub</a> where you can also refer to our <a href="https://authors.bmj.com/writing-and-formatting/formatting-checklist/">formatting checklist</a> to make sure you have covered everything upon submission.</div><div data-testid="sections-column-2" class="inline md:inline [&amp;_h2]:mt-0"><strong>How can I track my submitted paper?</strong> You can find the status of your manuscript by entering your Manuscript ID on <a href="https://whereismypaper.bmj.com/">Where Is My Paper?</a> It will also be visible in your Author Dashboard on the <a href="https://mc.manuscriptcentral.com/bmjqs">manuscript submission system</a>.</div></div><div class=" text-bmj-silver-800 whitespace-pre-wrap font-normal leading-[1.625rem] mt-0 flex flex-col md:mt-4 md:flex-row [&amp;&gt;div:last-of-type]:pr-0 [&amp;&gt;div]:mt-6 [&amp;&gt;div]:pr-0 [&amp;&gt;div]:md:mt-0 [&amp;&gt;div]:md:pr-4 [&amp;&gt;div:nth-of-type(1)]:w-full [&amp;&gt;div:nth-of-type(1)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(2)]:w-full [&amp;&gt;div:nth-of-type(2)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(3)]:w-full [&amp;&gt;div:nth-of-type(3)]:md:w-[33.33%] " data-testid="sections-subsection-content-container-1"><div data-testid="sections-column-0" class="inline md:inline [&amp;_h2]:mt-0"><strong>I don鈥檛 understand the editorial or reviewer鈥檚 comments</strong> If you are unsure about the editorial comments or the reviewer鈥檚 comments, please email the <a href="mailto:info.bmjqs@bmj.com">Editorial Office </a>asking for clarification.聽 Whilst reviewer comments are specific to your paper, general editorial queries can be solved by consulting the <a href="/pages/authors/">Authors page</a> or <a href="https://authors.bmj.com/">Author Hub</a>.</div><div data-testid="sections-column-1" class="inline md:inline [&amp;_h2]:mt-0"><strong>My paper has been accepted, what happens next?</strong> Your paper will be checked by our Editorial Office and if you are publishing your paper Open Access a payment email will be sent out to you regarding the article processing charge (APC), if you have not received this email within a week please email the <a href="mailto:info.bmjqs@bmj.com">Editorial Office</a>.聽 Your paper will be typeset (pending payment of the APC if you are publishing Open Access) and you will be sent proofs of your paper.聽 If you have a query relating to a paper in Production or are having issues with your proof, please email the <a href="mailto:production.bmjqs@bmj.com">Production Editor</a>.</div><div data-testid="sections-column-2" class="inline md:inline [&amp;_h2]:mt-0"><strong>Can鈥檛 find what you鈥檙e looking for?</strong> If any of these did not answer your question, please visit the <a href="/pages/authors/">Authors page</a> or <a href="https://authors.bmj.com/">Author Hub</a> for information on the publishing process, policies and guidelines.聽 If you are a reviewer looking for advice, please visit our <a href="https://authors.bmj.com/for-reviewers/how-to-peer-review/">Reviewer page</a>.聽 If you still can鈥檛 find what you鈥檙e looking for, please find the relevant contact details below.</div></div></div><div class="border-t-[1px] border-solid border-bmj-silver-100 mt-4" data-testid="sections-container-1"><h2 data-testid="sections-section-title" class="relative mb-0 [&amp;&gt;a]:absolute [&amp;&gt;a]:mt-[-20px]">Contact Us</h2><div class=" text-bmj-silver-800 whitespace-pre-wrap font-normal leading-[1.625rem] mt-0 flex flex-col md:mt-4 md:flex-row [&amp;&gt;div:last-of-type]:pr-0 [&amp;&gt;div]:mt-6 [&amp;&gt;div]:pr-0 [&amp;&gt;div]:md:mt-0 [&amp;&gt;div]:md:pr-4 [&amp;&gt;div:nth-of-type(1)]:w-full [&amp;&gt;div:nth-of-type(1)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(2)]:w-full [&amp;&gt;div:nth-of-type(2)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(3)]:w-full [&amp;&gt;div:nth-of-type(3)]:md:w-[33.33%] " data-testid="sections-subsection-content-container-0"><div data-testid="sections-column-0" class="inline md:inline [&amp;_h2]:mt-0"><strong>Customer support</strong></div><div data-testid="sections-column-1" class="inline md:inline [&amp;_h2]:mt-0"><a href="https://myaccount.bmj.com/myaccount/customerservice/support-home.html" target="_blank" rel="noopener noreferrer">Customer Services website</a> For general queries and support (including queries about article processing charge discounts and waivers), please visit our website, which includes a live chat option.</div></div><div class=" text-bmj-silver-800 whitespace-pre-wrap font-normal leading-[1.625rem] mt-0 flex flex-col md:mt-4 md:flex-row [&amp;&gt;div:last-of-type]:pr-0 [&amp;&gt;div]:mt-6 [&amp;&gt;div]:pr-0 [&amp;&gt;div]:md:mt-0 [&amp;&gt;div]:md:pr-4 [&amp;&gt;div:nth-of-type(1)]:w-full [&amp;&gt;div:nth-of-type(1)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(2)]:w-full [&amp;&gt;div:nth-of-type(2)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(3)]:w-full [&amp;&gt;div:nth-of-type(3)]:md:w-[33.33%] " data-testid="sections-subsection-content-container-1"><div data-testid="sections-column-0" class="inline md:inline [&amp;_h2]:mt-0"><strong>Editorial office</strong></div><div data-testid="sections-column-1" class="inline md:inline [&amp;_h2]:mt-0"><strong>BMJ Quality &amp; Safety Editorial Office</strong> BMA House Tavistock Square London, WC1H 9JR UK Email: <a href="mailto:info.bmjqs@bmj.com">info.bmjqs@bmj.com</a> Tel: +44 (0)203 655 5997 For queries relating to your manuscript before acceptance, or contact us via the聽<a href="https://mc.manuscriptcentral.com/bmjqs">manuscript submission system</a> using your manuscript ID, or email <a href="mailto:info.bmjqs@bmj.com">info.bmjqs@bmj.com</a>.</div></div><div class=" text-bmj-silver-800 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\u003ca href=\"mailto:info.bmjqs@bmj.com\"\u003eEditorial Office\u003c/a\u003e.聽 Your paper will be typeset (pending payment of the APC if you are publishing Open Access) and you will be sent proofs of your paper.聽 If you have a query relating to a paper in Production or are having issues with your proof, please email the \u003ca href=\"mailto:production.bmjqs@bmj.com\"\u003eProduction Editor\u003c/a\u003e.","\u003cstrong\u003eCan鈥檛 find what you鈥檙e looking for?\u003c/strong\u003e\r\n\r\nIf any of these did not answer your question, please visit the \u003ca href=\"https://qualitysafety.bmj.com/pages/authors/\"\u003eAuthors page\u003c/a\u003e or \u003ca href=\"https://authors.bmj.com/\"\u003eAuthor Hub\u003c/a\u003e for information on the publishing process, policies and guidelines.聽 If you are a reviewer looking for advice, please visit our \u003ca href=\"https://authors.bmj.com/for-reviewers/how-to-peer-review/\"\u003eReviewer page\u003c/a\u003e.聽 If you still can鈥檛 find what you鈥檙e looking for, please find the relevant contact details below."],"layoutType":"C"}]},{"sectionTitle":"Contact Us","subsections":[{"columnsContent":["\u003cstrong\u003eCustomer support\u003c/strong\u003e","\u003ca href=\"https://myaccount.bmj.com/myaccount/customerservice/support-home.html\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eCustomer Services website\u003c/a\u003e\r\n\r\nFor general queries and support (including queries about article processing charge discounts and waivers), please visit our website, which includes a live chat option."],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eEditorial office\u003c/strong\u003e","\u003cstrong\u003eBMJ Quality \u0026amp; Safety Editorial Office\u003c/strong\u003e\r\nBMA House\r\nTavistock Square\r\nLondon, WC1H 9JR\r\nUK\r\n\r\nEmail: \u003ca href=\"mailto:info.bmjqs@bmj.com\"\u003einfo.bmjqs@bmj.com\u003c/a\u003e\r\nTel: +44 (0)203 655 5997\r\n\r\nFor queries relating to your manuscript before acceptance, or contact us 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Please see \u003ca href=\"https://authors.bmj.com/policies/complaints/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https://www.google.com/url?q=https://authors.bmj.com/policies/complaints/\u0026amp;source=gmail\u0026amp;ust=1699712428691000\u0026amp;usg=AOvVaw3cK6_jt7nlW1xibqHuXBqv\"\u003eBMJ's complaints procedure\u003c/a\u003e for further details.\r\nIf you believe that your article has been rejected unfairly, please follow our \u003ca style=\"background-color: var(--global--color-background); font-family: var(--global--font-secondary); font-size: var(--global--font-size-base);\" href=\"https://authors.bmj.com/after-submitting/rejected/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https://www.google.com/url?q=https://authors.bmj.com/after-submitting/rejected/\u0026amp;source=gmail\u0026amp;ust=1699712428691000\u0026amp;usg=AOvVaw1d21TGwB-Syqf0mJloXbPC\"\u003eappeals procedure.\u003c/a\u003e\r\n\u003cdiv 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href=\"https://www.bmj.com/company/advertisers-sponsors-bmj-journals/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eInformation about advertising\u003c/a\u003e"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003ePrint and Online Advertising Sales USA and Canada only\u003c/strong\u003e","\u003cstrong\u003eJim Cunningham\u003c/strong\u003e\r\n\u003ca href=\"mailto:jcunningham@cunnasso.com\"\u003ejcunningham@cunnasso.com\u003c/a\u003e\r\nTel: +1 201.767.4170\r\nFax: +1 201.767.8065"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eInstitutional Marketing\u003c/strong\u003e","\u003ca href=\"mailto:marketingsupport@bmj.com\"\u003emarketingsupport@bmj.com\u003c/a\u003e"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eResearch Integrity\u003c/strong\u003e","Email: \u003ca href=\"mailto:publication.ethics@bmj.com\" target=\"_blank\" rel=\"noopener\"\u003epublication.ethics@bmj.\u003cwbr /\u003ecom\u003c/a\u003e\r\nFor queries and concerns relating to research 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