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data-testid="breadcrumb-category"><a class="_3764f7449fdd83320b98" href="/work-and-careers/leaders">Leaders</a></li></ul><h1 class="_437366dc6b418d7ebdc9">‘I shot Bambi’: Women leaders on their toughest decisions</h1><p class="f8c00ff0c514d0793d7d">From firing loyal staff to leaving behind successful teams to pursue other opportunities, winners of the Women in Leadership awards share their insights into making the most of difficult situations.</p></header><section class="ae754da393b38cf0f618"><div class="d5dfe5984973a371f244"><section class="_368ce47922cc50406182" id="endOfArticle"><section class="_79ac355651a627afaf4b"><div class="_0744a0c2b755cec1309d"><span class="_4daa2b7c6a2abbd8337c"><span class="bad9c5476c04fb14be3e" data-testid="AuthorNames"><strong><a class="e8a3a96a1d96e42394a5" data-testid="AuthorURL" href="/by/sally-patten-j7gdj">Sally Patten</a></strong></span><span class="_9d1c61c1b7efcc9b8f44">BOSS editor</span></span></div><section class="_288fb9f2c1f978e951fd"><div class="_4d22830be8e035459d36" data-testid="ArticleTimestamp"><span>Updated </span><time data-testid="ArticleTimestamp-time"><span>Jul 10, 2024 – 3.40pm<!-- -->,<!-- --> <span class="_078c13576c0a7db8b369" data-testid="ArticleTimestamp-updated">first published at <!-- -->Jun 26, 2024 – 1.45pm</span></span></time></div><div class="_2a6dc840ff6bc204ff53" data-testid="ArticleTools"><div class="_9f146e4c46884f388d0e"><button aria-describedby="articleToolsLoginTooltip" class="_13dba38c2689588db954 _7cd6d3a619318b4274cf" data-click-outside-ignore="true" data-testid="SaveArticle-button" type="button"><span class="_82522fbabfe2be1d6f63"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" class="dd6db77aa2c85e94be85" focusable="false" height="1em" aria-hidden="true" width="1em"><path stroke="#111" stroke-width="1.2" d="M6.607 5c0-.221.179-.4.4-.4H17c.22 0 .4.18.4.4v13.077a.4.4 0 0 1-.63.328l-3.851-2.702a1.6 1.6 0 0 0-1.838 0l-3.85 2.701a.4.4 0 0 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0-.451-1.255c-.17-.398-.307-.626-.384-.702a1.123 1.123 0 0 0-1.588 1.587c.077.077.305.215.703.384.372.158.818.313 1.255.451.231.073.458.14.665.2" clip-rule="evenodd"></path></svg></span><span class="a8795dddfcb83ad715dd">Gift this article<!-- --> <div data-testid="Label-new" class="_3fbc02206dd8b1c74a7d">New</div></span></button><div class=""><div class="_97f224ea82c75c120440"><div class="_484bfbd8af6e9b38c490 _6dac7bb70d5d5d8a771b ba22c1812d2b27916259"><button class="_658fc1521f5561bd1c64" type="button" aria-label="Close"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 12" class="dd6db77aa2c85e94be85" focusable="false" height="10" aria-hidden="true" width="10"><g fill="none" fill-rule="evenodd" stroke="currentColor"><path d="M11.27.73 6.02 5.98.73 11.27M11.27 11.27 6.022 6.022.729.729"></path></g></svg></button><p class="_53c90ec3429d93c7f693" data-testid="Modal-title">Subscribe to gift this article</p><p class="_2b3ce025e5cbb6cec24c _4caa6be900319bfd3106" data-testid="Modal-description"><span>Gift 5 articles to anyone you choose each month when you subscribe.</span></p><a data-testid="Modal-subscribe-button" href="https://subscribe.afr.com/?promote_channel=HI_AGFT_GNL_GIFTCTA&amp;utm_source=ArticleGifting&amp;utm_medium=HouseInventory&amp;utm_campaign=General&amp;utm_content=GiftCTA" class="f6dfc6f770f1c16f22f5">Subscribe now</a><p class="_1c7a5940e3812685c336">Already a subscriber?<!-- --> <button data-testid="Modal-login-button" type="button">Login</button></p></div></div></div></div></div></section></section><p>For many of Australia’s top women leaders, the toughest decisions are often those that affect other people. Deciding to discontinue a business or sack a senior colleague potentially involves disappointing someone, uprooting their job – and maybe taking away their income in the process.</p><p>Decisions involving long-term employees can be the most difficult of them all, with several entrants in the 2024 The Australian Financial Review Women in Leadership Awards noting how tough it was to do just that.</p><div class="_398b6c5e39701f15a1a2">Loading...<figure></figure><figure></figure><figure></figure><figure></figure></div><div></div></section><div class="a3b28a4f67a674b57863 _641fb672692d5313992a" data-testid="ArticleFooter"><div class="_9e5858bb5e9aa47354b4"><div class="_9f146e4c46884f388d0e"><button aria-describedby="articleFooterLoginTooltip" class="_13dba38c2689588db954 _7cd6d3a619318b4274cf" data-click-outside-ignore="true" data-testid="SaveArticle-button" type="button"><span class="_82522fbabfe2be1d6f63"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" 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srcSet="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7, data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-srcset="https://static.ffx.io/images/$width_140%2C$height_140/t_crop_fill%2Cq_auto:best%2Cfl_any_format/0fe59bc3835acf6c65e32b2f09fe56376d6e7d18, https://static.ffx.io/images/$width_280%2C$height_280/t_crop_fill%2Cq_auto:best%2Cfl_any_format/0fe59bc3835acf6c65e32b2f09fe56376d6e7d18 2x" data-pb-im-config="{&quot;urls&quot;:[&quot;https://static.ffx.io/images/$width_140%2C$height_140/t_crop_fill%2Cq_auto:best%2Cfl_any_format/0fe59bc3835acf6c65e32b2f09fe56376d6e7d18&quot;,&quot; https://static.ffx.io/images/$width_280%2C$height_280/t_crop_fill%2Cq_auto:best%2Cfl_any_format/0fe59bc3835acf6c65e32b2f09fe56376d6e7d18 2x&quot;],&quot;width&quot;:140,&quot;aspectRatio&quot;:1,&quot;type&quot;:&quot;square1x1&quot;}"/><img alt="Sally Patten" class="c101ad2e6ff325391dc3" data-testid="Image-image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="https://static.ffx.io/images/$width_140%2C$height_140/t_crop_fill%2Cq_auto:best%2Cfl_any_format/0fe59bc3835acf6c65e32b2f09fe56376d6e7d18" srcSet="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7, data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-srcset="https://static.ffx.io/images/$width_140%2C$height_140/t_crop_fill%2Cq_auto:best%2Cfl_any_format/0fe59bc3835acf6c65e32b2f09fe56376d6e7d18, https://static.ffx.io/images/$width_280%2C$height_280/t_crop_fill%2Cq_auto:best%2Cfl_any_format/0fe59bc3835acf6c65e32b2f09fe56376d6e7d18 2x" sizes="(max-width: 767px) 140px" data-id="0fe59bc3835acf6c65e32b2f09fe56376d6e7d18" data-pb-im-config="{&quot;urls&quot;:[&quot;https://static.ffx.io/images/$width_140%2C$height_140/t_crop_fill%2Cq_auto:best%2Cfl_any_format/0fe59bc3835acf6c65e32b2f09fe56376d6e7d18&quot;,&quot; https://static.ffx.io/images/$width_280%2C$height_280/t_crop_fill%2Cq_auto:best%2Cfl_any_format/0fe59bc3835acf6c65e32b2f09fe56376d6e7d18 2x&quot;],&quot;width&quot;:140,&quot;aspectRatio&quot;:1,&quot;type&quot;:&quot;square1x1&quot;}" width="140" height="140"/></picture></figure><span class="_1b861ab323f41ec0b7ca"><strong><a class="a189e4281d1ef17b0b4e" data-testid="AuthorURL" href="/by/sally-patten-j7gdj">Sally Patten</a></strong></span><span class="_502fdc96c2c81588de6d">BOSS editor</span><span class="_528a6daccc86ac482af4">Sally Patten edits BOSS, and writes about workplace issues. She was the financial services editor and personal finance editor of the AFR, The Age and the Sydney Morning Herald. She edited business news for The Times of London.<span class="ebf04f7a6858148cabbd _1abef93fc6602c02bcb2" data-testid="Author-Social"><span> <!-- -->Connect with <!-- -->Sally<!-- --> on <a class="_86e1121a0a44d2d45f97" href="//twitter.com/sallympatten?lang=en" rel="noopener noreferrer" target="_blank">Twitter</a>.</span><span> <!-- -->Email <!-- -->Sally<!-- --> at <a class="c5a5b7d2f686623f7687" href="mailto:spatten@afr.com">spatten@afr.com</a></span></span></span></div></div></section><section class="_7497db783171f2944740"><div class="_12071acfb60f663a6d6c" data-testid="keyPath-driver-wrapper-pos-1"><header class="_1d6911d24a4d542dc6f9"><h3 class="_7ce50a196b2b714ebd75"> Executive Education</h3><span class="_46db990dafd7b7b8f800"><span class="f6746d217698aa979e67">Powered by</span><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 100 16" class="dd6db77aa2c85e94be85 _50ca2fd8010d27506ec0" focusable="false" height="1em" aria-hidden="true" width="1em"><path 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Here winners of the Women in Leadership awards share their hardest calls.","allowComments":false,"body":"\u003Cp\u003EFor many of Australia’s top women leaders, the toughest decisions are often those that affect other people. Deciding to discontinue a business or sack a senior colleague potentially involves disappointing someone, uprooting their job – and maybe taking away their income in the process.\u003C\u002Fp\u003E\u003Cp\u003EDecisions involving long-term employees can be the most difficult of them all, with several entrants in the 2024 The Australian Financial Review Women in Leadership Awards noting how tough it was to do just that.\u003C\u002Fp\u003E\u003Cx-placeholder id=\"4586426ebc7c14e2aa5a891c5efb0ff20d98fc40\"\u003E\u003C\u002Fx-placeholder\u003E\u003Cp\u003EOn the upside, notes Siobhan Toohill, chief sustainability officer at Westpac and winner of the Financial Services – Banking category, making the tough calls often doubles up as a learning experience.\u003C\u002Fp\u003E\u003Cp\u003E“What I’ve learnt is, when I’m hurting, I’m learning. I’ve come to realise that these moments are opportunities for leadership growth, and a sign to lean in and notice what I’m learning about both the subject matter and myself, rather than miss out by pulling away,” Toohill says.\u003C\u002Fp\u003E\u003Cp\u003EHere are some of the hardest decisions six leading women have faced.\u003C\u002Fp\u003E\u003Cp\u003E\u003Cstrong\u003ETammy Medard\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp\u003ETammy Medard, managing director, Institutional, Australia &amp; PNG at ANZ Bank, says that as a leader, she has to make tough decisions “all the time”.\u003C\u002Fp\u003E\u003Cp\u003ELending and investment decisions can be hard, but for Medard, the toughest decisions are always people-related.\u003C\u002Fp\u003E\u003Cp\u003E“Whenever I’m making a tough decision that’s going to impact someone, those are the only times I have sleepless nights,” Medard, a finalist in the Financial Services – Banking category, says.\u003C\u002Fp\u003E\u003Cp\u003EThe toughest decision of them all was having to make a 42-year bank veteran redundant.\u003C\u002Fp\u003E\u003Cx-placeholder id=\"6eed2b5307d3b1aed2ff51eb4d1241fd0778fd7e\"\u003E\u003C\u002Fx-placeholder\u003E\u003Cp\u003E“As it was described to me in the aftermath, ‘I shot Bambi,’” Medard recalls.\u003C\u002Fp\u003E\u003Cp\u003E“This individual had dedicated his whole working life to the bank and was well-respected. However, financially, I had to make certain changes to my team.\u003C\u002Fp\u003E\u003Cp\u003E“After a few sleepless nights, I put myself in the individual’s shoes and thought about how I’d like to be treated in the circumstances.”\u003C\u002Fp\u003E\u003Cp\u003EMedard offered the bank veteran extra career transition support and treated him with humility, sending him off with a special farewell dinner.\u003C\u002Fp\u003E\u003Cp\u003E“The team saw the respect and transparency in which I handled the situation and later shared with me that it drove deeper respect from them for my leadership style,” Medard says.\u003C\u002Fp\u003E\u003Cp\u003E\u003Cstrong\u003EAnna Wiley\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp\u003EFor \u003Cx-placeholder id=\"4cca1bfd8330a5815bdbbf27247587153900e270\"\u003E\u003C\u002Fx-placeholder\u003E the toughest calls are around building teams – who to include and who to leave out.\u003C\u002Fp\u003E\u003Cp\u003E“I enjoy working with diverse teams, and when I say diverse, I don’t just mean by gender,” she said.\u003C\u002Fp\u003E\u003Cp\u003E“I mean by technical background, by those that enjoy the technical side versus those that are particularly good leaders or good strategists.”\u003C\u002Fp\u003E\u003Cp\u003EIn sporting terms, Wiley likens the task of team selection to choosing a squad for the Olympics, or a grand final.\u003C\u002Fp\u003E\u003Cx-placeholder id=\"9f5e76c938f596480858861b419b78292161ac9b\"\u003E\u003C\u002Fx-placeholder\u003E\u003Cp\u003E\u003Cstrong\u003ESinead Kaufman\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp\u003E\u003Cx-placeholder id=\"abaf0118da21268c4bafe4138a24a3253f80ccbe\"\u003E\u003C\u002Fx-placeholder\u003E and the winner of the Resources, Industrials &amp; Utilities category, agrees the hardest decisions are around sacking people.\u003C\u002Fp\u003E\u003Cp\u003E“The toughest decision for me is always to tell someone they don’t have a job any more,” Kaufman says.\u003C\u002Fp\u003E\u003Cp\u003E“I always think about how I would like to be told some bad news or something that is not going my way. It can have a massive impact on them as an individual and on their family.”\u003C\u002Fp\u003E\u003Cx-placeholder id=\"d958e2d6bd1a3a363d91b2d6abaf9bc5998a8381\"\u003E\u003C\u002Fx-placeholder\u003E\u003Cp\u003E\u003Cstrong\u003ERochelle Courtenay\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp\u003EFor \u003Cx-placeholder id=\"80f3e2636257861e2b7551481a2ff8dc51b7ab40\"\u003E\u003C\u002Fx-placeholder\u003E a charity that distributes period products to women and girls in need, having to cancel a campaign during the pandemic was her toughest call.\u003C\u002Fp\u003E\u003Cp\u003E“It was very early on, so we didn’t know how bad COVID was. We had to cancel all our events. Our events (previously) raised half a million dollars,” recalls Courtenay, a finalist in the health category of Women in Leadership awards for 2024.\u003C\u002Fp\u003E\u003Cx-placeholder id=\"ddf16e60bded6ffcde2932fbb14bdc42acc929fe\"\u003E\u003C\u002Fx-placeholder\u003E\u003Cp\u003E\u003Cstrong\u003EDanielle Handley\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp\u003EDanielle Handley’s toughest decision was of a more personal nature – to change jobs. But even for Handley, there was a people element.\u003C\u002Fp\u003E\u003Cp\u003E“[It’s not that I] wasn’t excited about where I was going, and convinced I was going to the right organisation in the sector that I was really passionate about, and to a role where I knew I could have a lot of impact,” says Handley, the chief customer and transformation officer at health insurer BUPA.\u003C\u002Fp\u003E\u003Cp\u003E“I found changing jobs super tough, because of the people you leave behind and a boss whom I admire and respect so greatly and whom I know I continued to learn from, and I will continue to learn from, even though I don’t work for that boss any more,” Handley says.\u003C\u002Fp\u003E\u003Cp\u003E\u003Cstrong\u003EDanielle Wood\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp\u003EIn the case of Danielle Wood, the chairwoman of the Productivity Commission and the overall winner of the 2024 Women in Leadership Awards, the toughest decision was axing unprofitable programs when she was the chief executive of Grattan Institute.\u003C\u002Fp\u003E\u003Cp\u003EWood needed to put the think tank on a sustainable financial footing and in order to do so, needed to get rid of some programs and replace them with new revenue streams. 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