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FAQ | Billing | Cloud-IAM | DOCS
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class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/get-started/access-to-cloud-iam-app.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Access to Cloud-IAM App</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/get-started/deploy-my-keycloak.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Deploy my Managed Keycloak</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/get-started/console-overview.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Console overview</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/get-started/migrate-to-cloud-iam.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Migrate to Cloud-IAM</p><!--]--></a><!----></div><!----></div><!--]--></div></section></div><div class="group" data-v-ee2efba5><section class="VPSidebarItem level-0 collapsible collapsed" data-v-ee2efba5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h2 class="text" data-v-bd01e0d5>How-to guides</h2><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><section class="VPSidebarItem level-1 collapsible collapsed" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h3 class="text" data-v-bd01e0d5>Audit / Observability</h3><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/audit-logs.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Audits</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/exports-imports.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Export / Import</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/insights.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Insights</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/observability.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Observability</p><!--]--></a><!----></div><!----></div><!--]--></div></section><section class="VPSidebarItem level-1 collapsible collapsed" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h3 class="text" data-v-bd01e0d5>Configuration</h3><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/service-account.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Service account & API</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/organization-configurations.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Organization configurations</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/third-party-resources.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>3rd party resources</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/smtp.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Configure SMTP</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/configure-mTLS.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>mTLS</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/multitenant-with-keycloak.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Multitenant organization</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/configure-remote-jkws.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Remote JKWS</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/impersonate.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Impersonate</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/basic-auth-w-spring-boot-3.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Basic auth (Spring Boot 3)</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/deletion.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Deletion</p><!--]--></a><!----></div><!----></div><!--]--></div></section><section class="VPSidebarItem level-1 collapsible collapsed" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h3 class="text" data-v-bd01e0d5>Customization</h3><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/themes.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Themes</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/custom-domain.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Setup custom domain</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/custom-extensions.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Custom extensions</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/experimental-features.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Experimental features</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/environment-variables.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Environment variables</p><!--]--></a><!----></div><!----></div><!--]--></div></section><section class="VPSidebarItem level-1 collapsible collapsed" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h3 class="text" data-v-bd01e0d5>Security</h3><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/security-best-practices.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Best practices</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/allow-deny-lists.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Allow lists</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/how-to-guides/two-factors-authentication.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Two-factor authentication</p><!--]--></a><!----></div><!----></div><!--]--></div></section><!--]--></div></section></div><div class="group" data-v-ee2efba5><section class="VPSidebarItem level-0 collapsible collapsed" data-v-ee2efba5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h2 class="text" data-v-bd01e0d5>Cloud-IAM References</h2><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><section class="VPSidebarItem level-1 collapsible collapsed" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h3 class="text" data-v-bd01e0d5>Business continuity</h3><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/architecture-insights.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Architecture insights</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/disaster-recovery.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Disaster recovery</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/monitoring-and-incident-detection.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Monitoring and incident detection</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/keycloak-upgrades.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Keycloak upgrades</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/maintenance-window.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Maintenance window</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/restart-keycloak.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Restart your Keycloak</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/status-page.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Status page</p><!--]--></a><!----></div><!----></div><!--]--></div></section><section class="VPSidebarItem level-1 collapsible collapsed" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h3 class="text" data-v-bd01e0d5>App features</h3><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/organization.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Organization role</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/automation.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Automation</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/api-automation.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>API Automation</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2" data-v-bd01e0d5 data-v-bd01e0d5><!----><!----></div><!--]--></div></section><section class="VPSidebarItem level-1 collapsible collapsed" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h3 class="text" data-v-bd01e0d5>SaaS Product</h3><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/product.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Overview</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/plans.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Plans</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/cloud-providers.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Cloud providers</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/billing.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Billing</p><!--]--></a><!----></div><!----></div><!--]--></div></section><section class="VPSidebarItem level-1 collapsible collapsed" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h3 class="text" data-v-bd01e0d5>Security & compliance</h3><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/data-processing-agreement.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>DPA</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/gdpr-subprocessor.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>GDPR subprocessor</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/iso27001.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>ISO 27001:2022</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/raci.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>RACI</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/service-level-agreement.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>SLA</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/security.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Security</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/terms-of-service.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Terms of service</p><!--]--></a><!----></div><!----></div><!--]--></div></section><section class="VPSidebarItem level-1 collapsible collapsed" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h3 class="text" data-v-bd01e0d5>Support teams</h3><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/support-overview.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Overview</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/technical-team.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Technical support team</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/on-call-team.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>On-call team</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/references/consulting-services.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Keycloak consulting services</p><!--]--></a><!----></div><!----></div><!--]--></div></section><!--]--></div></section></div><div class="group" data-v-ee2efba5><section class="VPSidebarItem level-0 collapsible collapsed" data-v-ee2efba5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h2 class="text" data-v-bd01e0d5>Keycloak Resources</h2><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/resources/keycloak-overview.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Keycloak overview</p><!--]--></a><!----></div><!----></div><section class="VPSidebarItem level-1 collapsible collapsed" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h3 class="text" data-v-bd01e0d5>Keycloak authentications</h3><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/resources/keycloak-authentications/overview.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Overview</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/resources/keycloak-authentications/simple-login-password.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Simple login password</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/resources/keycloak-authentications/social-login.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Social login</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/resources/keycloak-authentications/passwordless-webauthn.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Passwordless with WebAuthn</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/resources/keycloak-authentications/one-time-password.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Email or SMS OTP</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/resources/keycloak-authentications/magic-links.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Magic links</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/resources/keycloak-authentications/identity-provider-oidc.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Identity Provider (OIDC)</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-2 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/resources/keycloak-authentications/mfa.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Multi-factor authentication</p><!--]--></a><!----></div><!----></div><!--]--></div></section><!--]--></div></section></div><div class="group" data-v-ee2efba5><section class="VPSidebarItem level-0 collapsible has-active" data-v-ee2efba5 data-v-bd01e0d5><div class="item" role="button" tabindex="0" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><h2 class="text" data-v-bd01e0d5>FAQ</h2><div class="caret" role="button" aria-label="toggle section" tabindex="0" data-v-bd01e0d5><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" viewbox="0 0 24 24" class="caret-icon" data-v-bd01e0d5><path d="M9,19c-0.3,0-0.5-0.1-0.7-0.3c-0.4-0.4-0.4-1,0-1.4l5.3-5.3L8.3,6.7c-0.4-0.4-0.4-1,0-1.4s1-0.4,1.4,0l6,6c0.4,0.4,0.4,1,0,1.4l-6,6C9.5,18.9,9.3,19,9,19z"></path></svg></div></div><div class="items" data-v-bd01e0d5><!--[--><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/faq/billing.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Billing</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/faq/cloud-provider.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Cloud-provider</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/faq/customization.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Customization</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/faq/keycloak.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Keycloak</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/faq/plan.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Plan</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/faq/product.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Product</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/faq/realms.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Realms</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/faq/rolling-upgrade.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Rolling upgrades</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/faq/users-management.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Users management</p><!--]--></a><!----></div><!----></div><div class="VPSidebarItem level-1 is-link" data-v-bd01e0d5 data-v-bd01e0d5><div class="item" data-v-bd01e0d5><div class="indicator" data-v-bd01e0d5></div><a class="VPLink link link" href="/faq/migrate-off.html" data-v-bd01e0d5><!--[--><p class="text" data-v-bd01e0d5>Migrate off Cloud-IAM</p><!--]--></a><!----></div><!----></div><!--]--></div></section></div><!--]--><!--[--><!--]--></nav></aside><div class="VPContent has-sidebar" id="VPContent" data-v-4064354f data-v-3cf691b6><div class="VPDoc has-sidebar has-aside" data-v-3cf691b6 data-v-a3c25e27><!--[--><!--]--><div class="container" data-v-a3c25e27><div class="aside" data-v-a3c25e27><div class="aside-curtain" data-v-a3c25e27></div><div class="aside-container" data-v-a3c25e27><div class="aside-content" data-v-a3c25e27><div class="VPDocAside" data-v-a3c25e27 data-v-cb998dce><!--[--><!--]--><!--[--><!--]--><div class="VPDocAsideOutline" role="navigation" data-v-cb998dce data-v-626d8d18><div class="content" data-v-626d8d18><div class="outline-marker" data-v-626d8d18></div><div class="outline-title" role="heading" data-v-626d8d18>On this page</div><nav aria-labelledby="doc-outline-aria-label" data-v-626d8d18><span class="visually-hidden" id="doc-outline-aria-label" data-v-626d8d18> Table of Contents for current page </span><ul class="root" data-v-626d8d18 data-v-463da30f><!--[--><!--]--></ul></nav></div></div><!--[--><!--]--><div class="spacer" data-v-cb998dce></div><!--[--><!--]--><!----><!--[--><!--]--><!--[--><!--]--></div></div></div></div><div class="content" data-v-a3c25e27><div class="content-container" data-v-a3c25e27><!--[--><!--]--><!----><main class="main" data-v-a3c25e27><div style="position:relative;" class="vp-doc _faq_billing" data-v-a3c25e27><div><h1 id="faq-billing" tabindex="-1">FAQ - Billing <a class="header-anchor" href="#faq-billing" aria-label="Permalink to "FAQ - Billing""></a></h1><h2 id="how-can-i-get-my-invoices" tabindex="-1">How can I get my invoices? <a class="header-anchor" href="#how-can-i-get-my-invoices" aria-label="Permalink to "How can I get my invoices?""></a></h2><p>The invoices are available through the 'Billing details' button on the Organization page. You'll get access to the payment methods and to the previous invoices.</p><h2 id="does-the-cost-indicated-in-the-pricing-include-infrastructure-expenses" tabindex="-1">Does the cost indicated in the pricing include infrastructure expenses? <a class="header-anchor" href="#does-the-cost-indicated-in-the-pricing-include-infrastructure-expenses" aria-label="Permalink to "Does the cost indicated in the pricing include infrastructure expenses?""></a></h2><p>Yes, when considering our pricing structure, it's essential to note that the costs provided include cost of :</p><ul><li>cloud provider,</li><li>backup server,</li><li>monitoring and supervision system,</li><li>support level depending on your choice.</li></ul><p>Our goal is to provide you with a comprehensive solution, without hidden fees, so that you can make the most of our partnership.</p><h2 id="what-are-the-direct-and-indirect-costs" tabindex="-1">What Are the Direct (and Indirect) Costs? <a class="header-anchor" href="#what-are-the-direct-and-indirect-costs" aria-label="Permalink to "What Are the Direct (and Indirect) Costs?""></a></h2><p>Our services incur only direct costs—there are no hidden or indirect expenses. Our flexible offerings are tailored to your specific requirements:</p><ul><li>encompassing plan definition (total number of users and desired realms),</li><li>cloud provider selection (Scaleway, 3DSOutscale, GCP, AWS, Azure),</li><li>support level choice (Standard, Professional, Expert). This includes availability SLAs, Keycloak expertise, and access to our on-call team.</li></ul><p>With the freedom to configure your Keycloak vanilla environment, there are no additional charges for extra features (unlimited integrations to AD, LDAP, Social LogIn / unlimited integration of your custom extension). The only potential "occasional reinvestment" is our consulting service.</p><p>This transparent approach allows effective budget planning while maximizing the benefits of our partnership.</p><h2 id="does-cloud-iam-allow-poc-trial-period" tabindex="-1">Does Cloud-IAM allow POC / Trial period ? <a class="header-anchor" href="#does-cloud-iam-allow-poc-trial-period" aria-label="Permalink to "Does Cloud-IAM allow POC / Trial period ?""></a></h2><p>No, unfortunately Cloud-IAM does not offer a trial period or POC as part of our offers.</p><p>That being said, Cloud-IAM provides these prospects with a “Little Bunny” plan giving you access to all the available features of Cloud-IAM & Keycloak. It can be used for one month without any commitment, allowing you to test our service in depth.</p></div></div></main><footer class="VPDocFooter" data-v-a3c25e27 data-v-a2d931e4><!--[--><!--]--><div class="edit-info" data-v-a2d931e4><!----><div class="last-updated" data-v-a2d931e4><p class="VPLastUpdated" data-v-a2d931e4 data-v-6a7fda06>Last updated: <time datetime="2024-07-12T14:36:45.000Z" data-v-6a7fda06></time></p></div></div><nav class="prev-next" data-v-a2d931e4><div class="pager" data-v-a2d931e4><a class="pager-link prev" href="/resources/keycloak-authentications/mfa.html" data-v-a2d931e4><span class="desc" data-v-a2d931e4>Previous page</span><span class="title" data-v-a2d931e4>Multi-factor authentication</span></a></div><div class="pager" data-v-a2d931e4><a class="pager-link next" href="/faq/cloud-provider.html" data-v-a2d931e4><span class="desc" data-v-a2d931e4>Next page</span><span class="title" data-v-a2d931e4>Cloud-provider</span></a></div></nav></footer><!--[--><!--]--></div></div></div><!--[--><!--]--></div></div><!----><!--[--><!--]--></div></div> 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