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Bucher Hydraulics - Elevator Hydraulics - Customer Service
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class="container-custom width-large"><h2 class="likeH1">Customer Service</h2></div><picture><source media="(max-width: 480px)" srcset="/addmindms/wimg/1017/50fbaaf9-3c32-187e-abc4-409351ded8c4/HeaderAufzugKundendienst.jpg?v=678919&quality=100&grayscale=0&width=528&height=352&sharpen=18&cropimage=1" /><source media="(min-width: 481px) and (max-width: 575px)" srcset="/addmindms/wimg/1017/50fbaaf9-3c32-187e-abc4-409351ded8c4/HeaderAufzugKundendienst.jpg?v=678919&quality=100&grayscale=0&width=633&height=352&sharpen=18&cropimage=1" /><source media="(min-width: 576px) and (max-width: 768px)" srcset="/addmindms/wimg/1017/50fbaaf9-3c32-187e-abc4-409351ded8c4/HeaderAufzugKundendienst.jpg?v=678919&quality=100&grayscale=0&width=845&height=754&sharpen=18&cropimage=1" /><source media="(min-width: 769px) and (max-width: 1200px)" srcset="/addmindms/wimg/1017/50fbaaf9-3c32-187e-abc4-409351ded8c4/HeaderAufzugKundendienst.jpg?v=678919&quality=100&grayscale=0&width=1320&height=754&sharpen=18&cropimage=1" /><source media="(min-width: 1201px)" srcset="/addmindms/wimg/1017/50fbaaf9-3c32-187e-abc4-409351ded8c4/HeaderAufzugKundendienst.jpg?v=678919&quality=100&grayscale=0&width=1920&sharpen=18" /><img class="img-responsive" src="/addmindms/wimg/1017/50fbaaf9-3c32-187e-abc4-409351ded8c4/HeaderAufzugKundendienst.jpg?v=678919&quality=100&grayscale=0&width=1000&sharpen=18" title="Customer Service" alt="Customer Service" /></picture></div></div></div></div> </div> </div> <div class="frame frame-default frame-type-text_header frame-layout-0 frame-space-after-none"> <div class="text-header "> <div id="lead" class="lead"> <div class="container-custom"> <div id="inner_editor" class="inner"> <div style="margin:0px;padding:0px;" class=" addcolumn0"><div><div class="add_min_editor"><p class="intro_text">"Smart Solutions. Superior Support." – The second part of our slogan shows that the best possible support for all customers is our top priority. Our customer service team in the field of elevator hydraulics will be happy to assist you with any concerns you may have.</p></div></div></div></div> </div> </div> </div> </div> </div> <div id="pagecontainer" class="max-width-container"> <nav role="navigation" id="breadcrumbs" class="container-custom width-default"> <div class="content"> <nav role="navigation" aria-label="breadcrumb"> <ul id="breadcrumbnav" class="breadcrumb"> <li class="breadcrumb-item"><a href="/en" title="Home">Home</a></li><li class="breadcrumb-item"><a href="/en/products" title="Products">Products</a></li><li class="breadcrumb-item"><a href="/en/products/system-solutions" title="System Solutions">System Solutions</a></li><li class="breadcrumb-item"><a href="/en/products/system-solutions/elevator-hydraulics" title=" Bucher Hydraulics – Elevator Hydraulics">Elevator Hydraulics</a></li><li class="breadcrumb-item"><a href="/en/products/system-solutions/elevator-hydraulics/customer-service" title="Bucher Hydraulics - Elevator Hydraulics - Customer Service">Customer Service</a></li></ul> </nav> </div> </nav> <main class="content" role="main"> <div id="c1377" class="frame frame-default frame-type-gridelements_pi1 frame-layout-0"> <div class="container-custom width-default"> <div id="c1378" class="frame frame-default frame-type-text frame-layout-0"> <div><div><div class="add_min_editor"><h3>Spare Parts</h3> <h4 class="intro_text">New complete spare parts catalog is available!</h4> <p>Bucher Hydraulics offers a wide range of spare parts.<br>Our clearly laid out complete spare parts catalog is divided into the following product groups:</p> <h5>Elevator Valves</h5> <ul> <li><span style="color: var(--black-color); font-family: var(--font-family);">Lift Control Valve iValve / VF-iValve</span></li> <li><span style="color: var(--black-color); font-family: var(--font-family);">Lift Control Valve LRV / LRV-PM / VF-LRV</span></li> <li><span style="color: var(--black-color); font-family: var(--font-family);">Safety Valve DSV-A3</span></li> <li><span style="color: var(--black-color); font-family: var(--font-family);">Pipe-Rupture Valve RSG</span></li> </ul> <h5>Oil-Immersed Power Units</h5> <ul> <li><span style="color: var(--black-color); font-family: var(--font-family);">Comfort Line</span></li> <li><span style="color: var(--black-color); font-family: var(--font-family);">Eco Line</span></li> </ul> <h5>Cylinders</h5> <ul> <li><span style="color: var(--black-color); font-family: var(--font-family);">Plunger Cylinder</span></li> <li><span style="color: var(--black-color); font-family: var(--font-family);">Telescopic Cylinder</span></li> <li><span style="color: var(--black-color); font-family: var(--font-family);">Pulling Cylinder</span></li> </ul></div></div><div><div class="add_min_customcontrols"><div> <div class="download-list shop-file"> <div class="download-item"> <a href="/datacat/files/Katalog/Techn. Dokumente Aufzug/Broschueren Aufzug/105 - Gesamt-Ersatzteilkatalog-Aufzug/Gesamt-Ersatzteilkatalog-Aufzug_300-S-9010638-en.pdf" class="download type-pdf" target="_blank">Complete Spare Parts Catalog Elevator</a> <div id="div_extension" class="text-small">PDF | 6.7 MB</div> </div> </div> </div></div></div><div><div class="add_min_editor"><h4>Spare Parts Kit iValve, LRV and VF-LRV available!</h4> <ul> <li>Your spare parts for immediate intervention always at hand</li> <li>Reduced need for second interventions</li> <li>Cost reduction of 25% compared to spare parts ordered separately</li> </ul></div></div><div><div class="add_min_customcontrols"><div> <div class="download-list shop-file"> <div class="download-item"> <a href="/datacat/files/Katalog/Techn. Dokumente Aufzug/Ventile/Bestellformular/010 - iValve i250-Ersatzteilbox/300-D-9010634-Ersatzteilboxen-en.pdf" class="download type-pdf" target="_blank">Order Form Spare Parts Kit iValve, LRV and VF-LRV</a> <div id="div_extension" class="text-small">PDF | 243.2 KB</div> </div> </div> </div></div></div><div><div class="add_min_editor"><h3>Maintenance and Service</h3> <h4 class="intro_text">New explanatory films about our lift control valve iValve are available!</h4> <p class="intro_text">From checking the leakage to reading out the fault memory – various interventions on the valve are explained by means of video material. These useful explanatory films serve as immediate support for service technicians on site, to make a smooth and efficient service call possible.</p></div></div></div> </div> </div> </div> <div id="c1377" class="frame frame-default frame-type-gridelements_pi1 frame-layout-0"> <div class="container-custom width-default"> <div id="c1378" class="frame frame-default frame-type-text frame-layout-0"> <div><div><div class="add_min_editor"><h5>Explanatory film iValve – Read out fault memory</h5> <p>iWin & handterminal</p></div></div><div class="sys-dms-video" style="margin-bottom:13px;;line-height:0px;font-size:0px"><div class="add_min_videoplayer" style="line-height:12px; font-size:12px"><video style="background-color:#f0f0f0" allowfullscreen="allowfullscreen" controls="controls" poster="/addmindms/download.aspx?domid=1017&fdl=0&d_id=98cb0581-e32d-a9e9-204d-536866adea75" width="100%"><source src="/addmindms/download.aspx?domid=1017&fdl=0&d_id=4f96569c-df41-da59-76fe-cdca4f044f11" type="video/mp4"></source></video></div></div></div> </div> </div> </div> <div id="c1377" class="frame frame-default frame-type-gridelements_pi1 frame-layout-0"> <div class="container-custom width-default"> <div id="c1378" class="frame frame-default frame-type-text frame-layout-0"> <div><div><div class="add_min_editor"><h5>Explanatory film iValve – Leakage</h5> <p>Investigate, isolate, locate</p></div></div><div class="sys-dms-video" style="margin-bottom:13px;;line-height:0px;font-size:0px"><div class="add_min_videoplayer" style="line-height:12px; font-size:12px"><video style="background-color:#f0f0f0" allowfullscreen="allowfullscreen" controls="controls" poster="/addmindms/download.aspx?domid=1017&fdl=0&d_id=98cb0581-e32d-a9e9-204d-536866adea75" width="100%"><source src="/addmindms/download.aspx?domid=1017&fdl=0&d_id=533594db-0245-0a85-6a80-ca84b9e4c4b8" type="video/mp4"></source></video></div></div></div> </div> </div> </div> <div id="c1377" class="frame frame-default frame-type-gridelements_pi1 frame-layout-0"> <div class="container-custom width-default"> <div id="c1378" class="frame frame-default frame-type-text frame-layout-0"> <div><div><div class="add_min_editor"><h5>Explanatory film iValve – Internal leakage</h5> <p>Check</p></div></div><div class="sys-dms-video" style="margin-bottom:13px;;line-height:0px;font-size:0px"><div class="add_min_videoplayer" style="line-height:12px; font-size:12px"><video style="background-color:#f0f0f0" allowfullscreen="allowfullscreen" controls="controls" poster="/addmindms/download.aspx?domid=1017&fdl=0&d_id=98cb0581-e32d-a9e9-204d-536866adea75" width="100%"><source src="/addmindms/download.aspx?domid=1017&fdl=0&d_id=c9911b84-e2d3-3bc6-edd7-e6615506d671" type="video/mp4"></source></video></div></div></div> </div> </div> </div> <div id="c1377" class="frame frame-default frame-type-gridelements_pi1 frame-layout-0"> <div class="container-custom width-default"> <div id="c1378" class="frame frame-default frame-type-text frame-layout-0"> <div><div><div class="add_min_editor"><h5>Explanatory film iValve – Check leckage</h5> <p>Hand pump insert</p></div></div><div class="sys-dms-video" style="margin-bottom:13px;;line-height:0px;font-size:0px"><div class="add_min_videoplayer" style="line-height:12px; font-size:12px"><video style="background-color:#f0f0f0" allowfullscreen="allowfullscreen" controls="controls" poster="/addmindms/download.aspx?domid=1017&fdl=0&d_id=98cb0581-e32d-a9e9-204d-536866adea75" width="100%"><source src="/addmindms/download.aspx?domid=1017&fdl=0&d_id=f4c29bd1-cb9a-193a-5bf2-d668fdfab614" type="video/mp4"></source></video></div></div></div> </div> </div> </div> <div id="c1377" class="frame frame-default frame-type-gridelements_pi1 frame-layout-0"> <div class="container-custom width-default"> <div id="c1378" class="frame frame-default frame-type-text frame-layout-0"> <div><div><div class="add_min_editor"><h5>Explanatory film iValve – Check leckage</h5> <p>Emergency lowering</p></div></div><div class="sys-dms-video" style="margin-bottom:13px;;line-height:0px;font-size:0px"><div class="add_min_videoplayer" style="line-height:12px; font-size:12px"><video style="background-color:#f0f0f0" allowfullscreen="allowfullscreen" controls="controls" poster="/addmindms/download.aspx?domid=1017&fdl=0&d_id=98cb0581-e32d-a9e9-204d-536866adea75" width="100%"><source src="/addmindms/download.aspx?domid=1017&fdl=0&d_id=fb7833e7-ac08-30a5-0e5f-fe891ded29b6" type="video/mp4"></source></video></div></div></div> </div> </div> </div> <div id="c1377" class="frame frame-default frame-type-gridelements_pi1 frame-layout-0"> <div class="container-custom width-default"> <div id="c1378" class="frame frame-default frame-type-text frame-layout-0"> <div><div><div class="add_min_editor"><h5>Explanatory film iValve – Check leckage</h5> <p>Directional valve</p></div></div><div class="sys-dms-video" style="margin-bottom:13px;;line-height:0px;font-size:0px"><div class="add_min_videoplayer" style="line-height:12px; font-size:12px"><video style="background-color:#f0f0f0" allowfullscreen="allowfullscreen" controls="controls" poster="/addmindms/download.aspx?domid=1017&fdl=0&d_id=98cb0581-e32d-a9e9-204d-536866adea75" width="100%"><source src="/addmindms/download.aspx?domid=1017&fdl=0&d_id=04195f7e-a4d2-2e8c-7c7f-3ed460d375ea" type="video/mp4"></source></video></div></div></div> </div> </div> </div> <div id="c1377" class="frame frame-default frame-type-gridelements_pi1 frame-layout-0"> <div class="container-custom width-default"> <div id="c1378" class="frame frame-default frame-type-text frame-layout-0"> <div><div><div class="add_min_editor"><h5>Explanatory film iValve – Check leckage</h5> <p>RSVQ piston</p></div></div><div class="sys-dms-video" style="margin-bottom:13px;;line-height:0px;font-size:0px"><div class="add_min_videoplayer" style="line-height:12px; font-size:12px"><video style="background-color:#f0f0f0" allowfullscreen="allowfullscreen" controls="controls" poster="/addmindms/download.aspx?domid=1017&fdl=0&d_id=98cb0581-e32d-a9e9-204d-536866adea75" width="100%"><source src="/addmindms/download.aspx?domid=1017&fdl=0&d_id=3883231b-8b8f-6e4c-52fd-df0371bdaedd" type="video/mp4"></source></video></div></div></div> </div> </div> </div> <div id="c1377" class="frame frame-default frame-type-gridelements_pi1 frame-layout-0"> <div class="container-custom width-default"> <div id="c1378" class="frame frame-default frame-type-text frame-layout-0"> <div><div><div class="add_min_editor"><h5>Explanatory film iValve – Check leckage</h5> <p>Pilot cartridge</p></div></div><div class="sys-dms-video" style="margin-bottom:13px;;line-height:0px;font-size:0px"><div class="add_min_videoplayer" style="line-height:12px; font-size:12px"><video style="background-color:#f0f0f0" allowfullscreen="allowfullscreen" controls="controls" poster="/addmindms/download.aspx?domid=1017&fdl=0&d_id=98cb0581-e32d-a9e9-204d-536866adea75" width="100%"><source src="/addmindms/download.aspx?domid=1017&fdl=0&d_id=0154f5d3-ddfb-776d-05b4-29d62c037631" type="video/mp4"></source></video></div></div></div> </div> </div> </div> <div id="c1377" class="frame frame-default frame-type-gridelements_pi1 frame-layout-0"> <div class="container-custom width-default"> <div id="c1378" class="frame frame-default frame-type-text frame-layout-0"> <div><div><div class="add_min_editor"><h5>Explanatory film iValve – Checking, cleaning or replacment</h5> <p>Filter pilot valve</p></div></div><div class="sys-dms-video" style="margin-bottom:13px;;line-height:0px;font-size:0px"><div class="add_min_videoplayer" style="line-height:12px; font-size:12px"><video style="background-color:#f0f0f0" allowfullscreen="allowfullscreen" controls="controls" poster="/addmindms/download.aspx?domid=1017&fdl=0&d_id=98cb0581-e32d-a9e9-204d-536866adea75" width="100%"><source src="/addmindms/download.aspx?domid=1017&fdl=0&d_id=a2a76388-d246-77e7-2755-8d48ec8c1c45" type="video/mp4"></source></video></div></div></div> </div> </div> </div> </main> </div> </div> </div> <footer id="footer"> <div> <div class="max-width-container"> <nav role="navigation" aria-label="Footernavigation"> <ul id="footernav" class="menu" role="menu"><li role="presentation"><a href="/en/company/contact" rel="noopener" role="menuitem" title="Contact">Contact</a></li><li role="presentation"><a href="/en/disclaimer" rel="noopener" role="menuitem" title="Imprint">Disclaimer</a></li><li role="presentation"><a href="/en/general-terms" rel="noopener" role="menuitem" title="General Terms">General Terms</a></li><li role="presentation"><a href="/en/privacy-policy" rel="noopener" role="menuitem" title="Data Protection">Privacy policy</a></li><li role="presentation"><a href="/en/compliance" rel="noopener" role="menuitem" title="Compliance">Compliance</a></li><li role="presentation"><a href="javascript:void(null)" onclick="parent.cookieOptIn.editCookieSettings(); 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