CINXE.COM
Thinkific Plus: Customer Success
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28.1602 7.92745 28.2098 7.91493 28.2632C7.90242 28.3166 7.90173 28.3723 7.91292 28.426L10.039 38.4472C10.0517 38.5069 10.0786 38.5622 10.1173 38.608C10.156 38.6538 10.2051 38.6885 10.2601 38.7088C10.3152 38.7292 10.3742 38.7346 10.4318 38.7244C10.4893 38.7142 10.5434 38.6889 10.589 38.6507L10.6114 38.6309L14.9529 35.1999ZM36.0196 28.118L32.601 23.8188C32.3054 27.5272 31.1229 31.3293 29.057 35.1999L33.3934 38.6219L33.4157 38.6417C33.4613 38.6799 33.5155 38.7052 33.573 38.7154C33.6305 38.7256 33.6896 38.7202 33.7446 38.6998C33.7996 38.6795 33.8488 38.6448 33.8875 38.599C33.9262 38.5532 33.9531 38.4979 33.9657 38.4382L36.0936 28.426C36.1038 28.3717 36.102 28.3157 36.0883 28.2623C36.0746 28.2089 36.0493 28.1595 36.0145 28.118H36.0196Z"></path></svg></span></div><h4 class="sc-72ec966b-9 hsFJzj">Your Launch Specialists</h4><div class="sc-72ec966b-10 eWUigh"><p>Your dedicated Launch Specialist will support you through platform migration, implementation, and launch of your online academy. But they’re more than just technical wizards. They’ll also assess your short-term launch goals, and share proven strategies and best practices to make going live quick and painless.</p></div></div><div class="sc-72ec966b-7 vThhb"><div class="sc-72ec966b-8 hkIlAu"><span size="62" class="sc-438c3942-0 eOTxvj"><svg width="1em" height="1em" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M6.8125 25.1875C5.6625 24.0375 6.425 21.625 5.8375 20.2125C5.25 18.8 3 17.5625 3 16C3 14.4375 5.225 13.25 5.8375 11.7875C6.45 10.325 5.6625 7.9625 6.8125 6.8125C7.9625 5.6625 10.375 6.425 11.7875 5.8375C13.2 5.25 14.4375 3 16 3C17.5625 3 18.75 5.225 20.2125 5.8375C21.675 6.45 24.0375 5.6625 25.1875 6.8125C26.3375 7.9625 25.575 10.375 26.1625 11.7875C26.75 13.2 29 14.4375 29 16C29 17.5625 26.775 18.75 26.1625 20.2125C25.55 21.675 26.3375 24.0375 25.1875 25.1875C24.0375 26.3375 21.625 25.575 20.2125 26.1625C18.8 26.75 17.5625 29 16 29C14.4375 29 13.25 26.775 11.7875 26.1625C10.325 25.55 7.9625 26.3375 6.8125 25.1875Z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path><path d="M21.5 13L14.1625 20L10.5 16.5" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg></span></div><h4 class="sc-72ec966b-9 hsFJzj">Your Customer Success Team</h4><div class="sc-72ec966b-10 eWUigh"><p>Once your site is live, your dedicated Customer Success team will step in a trusted strategic advisors and coaches to help accelerate your growth. They’ll support you with recommendations and resources. But they’ll also hold you accountable for achieving the timelines and goals you’ve set for your business.</p></div></div><div class="sc-72ec966b-7 vThhb"><div class="sc-72ec966b-8 hkIlAu"><span size="62" class="sc-438c3942-0 eOTxvj"><svg width="1em" height="1em" viewBox="0 0 25 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M19.4272 5.12437C18.53 4.21817 17.4629 3.49783 16.2869 3.0046C15.111 2.51137 13.8493 2.25494 12.5741 2.25H12.5C9.91414 2.25 7.43419 3.27723 5.60571 5.10571C3.77723 6.93419 2.75 9.41414 2.75 12V17.25C2.75 17.8467 2.98705 18.419 3.40901 18.841C3.83097 19.2629 4.40326 19.5 5 19.5H6.5C7.09674 19.5 7.66903 19.2629 8.09099 18.841C8.51295 18.419 8.75 17.8467 8.75 17.25V13.5C8.75 12.9033 8.51295 12.331 8.09099 11.909C7.66903 11.4871 7.09674 11.25 6.5 11.25H4.28375C4.42839 9.68619 5.01578 8.196 5.97709 6.9541C6.93839 5.71219 8.23377 4.77003 9.71141 4.23803C11.189 3.70603 12.7877 3.60624 14.32 3.95035C15.8524 4.29446 17.2548 5.06822 18.3631 6.18094C19.7177 7.54247 20.5509 9.33662 20.7172 11.25H18.5C17.9033 11.25 17.331 11.4871 16.909 11.909C16.4871 12.331 16.25 12.9033 16.25 13.5V17.25C16.25 17.8467 16.4871 18.419 16.909 18.841C17.331 19.2629 17.9033 19.5 18.5 19.5H20.75C20.75 20.0967 20.5129 20.669 20.091 21.091C19.669 21.5129 19.0967 21.75 18.5 21.75H13.25C13.0511 21.75 12.8603 21.829 12.7197 21.9697C12.579 22.1103 12.5 22.3011 12.5 22.5C12.5 22.6989 12.579 22.8897 12.7197 23.0303C12.8603 23.171 13.0511 23.25 13.25 23.25H18.5C19.4946 23.25 20.4484 22.8549 21.1517 22.1516C21.8549 21.4484 22.25 20.4946 22.25 19.5V12C22.2549 10.7246 22.0081 9.46077 21.5237 8.28093C21.0393 7.10108 20.3268 6.02841 19.4272 5.12437ZM6.5 12.75C6.69891 12.75 6.88968 12.829 7.03033 12.9697C7.17098 13.1103 7.25 13.3011 7.25 13.5V17.25C7.25 17.4489 7.17098 17.6397 7.03033 17.7803C6.88968 17.921 6.69891 18 6.5 18H5C4.80109 18 4.61032 17.921 4.46967 17.7803C4.32902 17.6397 4.25 17.4489 4.25 17.25V12.75H6.5ZM18.5 18C18.3011 18 18.1103 17.921 17.9697 17.7803C17.829 17.6397 17.75 17.4489 17.75 17.25V13.5C17.75 13.3011 17.829 13.1103 17.9697 12.9697C18.1103 12.829 18.3011 12.75 18.5 12.75H20.75V18H18.5Z"></path></svg></span></div><h4 class="sc-72ec966b-9 hsFJzj">Your Dedicated Support Team</h4><div class="sc-72ec966b-10 eWUigh"><p>We don’t want technical issues to get in the way of your growth. So if you have an urgent question or need help troubleshooting an issue, your dedicated team of senior technical support reps makes you their priority. They have the experience and expertise needed to solve the problem quickly, the first time.</p></div></div></div></div></div></div><div id="plus_v2_image_with_text$e78a6afb-6828-497a-9e51-d9e37b8c5982" class="sc-aa368a4e-0 dBxWki"><div class="sc-aa368a4e-1 cQFpob"><div class="sc-aa368a4e-2 bXKDKX"><div class="sc-aa368a4e-8 lbDcMs"><div class="sc-aa368a4e-9 zvpFS"><div class="sc-5b70de73-0 iSFYAO"><div class="sc-1a2f0b9-0 kzUhTB"></div><img src="https://images.prismic.io/thinkific/ZkUljCol0Zci9LnY_Export-support.png?auto=format,compress" alt="Women working together at desk" loading="lazy" class="sc-5b70de73-1 kFkwas"/></div></div></div><div class="sc-aa368a4e-3 gaLdsb"><div class="sc-aa368a4e-6 fqMcOT"><h2>Expert support to launch, grow, and succeed</h2></div><div class="sc-aa368a4e-7 cikRKp"><p>If you ever need a hand, you’re not on your own. When you’re on Thinkific Plus you’re backed by a team of people who are dedicated to supporting you every step of the way. They’ll work seamlessly with your existing team to help get you set up, get launched and get on the path to growing your business. </p></div></div></div></div></div><div id="plus_v2_image_with_text$e22b7601-7008-4e90-9992-b847053d462d" class="sc-aa368a4e-0 dBxWki"><div class="sc-aa368a4e-1 cQFpob"><div class="sc-aa368a4e-2 LqiXi"><div class="sc-aa368a4e-8 lbDcMs"><div class="sc-aa368a4e-9 zvpFS"><div class="sc-5b70de73-0 iSFYAO"><div class="sc-1a2f0b9-0 kzUhTB"></div><img src="https://images.prismic.io/thinkific/ZkUl2Sol0Zci9Lna_expertise.png?auto=format,compress" alt="" loading="lazy" class="sc-5b70de73-1 kFkwas"/></div></div></div><div class="sc-aa368a4e-3 gaLdsb"><div class="sc-aa368a4e-6 fqMcOT"><h2>Tap into the expertise you need.</h2></div><div class="sc-aa368a4e-7 cikRKp"><p>Access a wealth of expertise without the long-term investments with our network of approved Thinkific Plus professionals that can help create and shape the engaging learning experiences you imagine. Whether you need strategic guidance, hands-on assistance, or seamless tech integration, our vetted experts are here to support you without the need for additional headcount. Benefit from Thinkific experts that have worked with dozens of companies facing the same challenges and opportunities as you. They bring that wealth of knowledge and experience to help you reach your goals faster.</p></div></div></div></div></div><div id="plus_v2_image_with_text$9061e49b-2f62-41ec-ac23-6c842ad81c45" class="sc-aa368a4e-0 dBxWki"><div class="sc-aa368a4e-1 cQFpob"><div class="sc-aa368a4e-2 bXKDKX"><div class="sc-aa368a4e-8 lbDcMs"><div class="sc-aa368a4e-9 zvpFS"><div class="sc-5b70de73-0 iSFYAO"><div class="sc-1a2f0b9-0 kzUhTB"></div><img src="https://images.prismic.io/thinkific/ZkTeTiol0Zci9LHW_Group-Laughing.png?auto=format,compress" alt="Coworkers laughing together" loading="lazy" class="sc-5b70de73-1 kFkwas"/></div></div></div><div class="sc-aa368a4e-3 gaLdsb"><h4 class="sc-aa368a4e-5 ksnbU">Case Studies</h4><div class="sc-aa368a4e-6 fqMcOT"><h2>Designed for heroes of customer success</h2></div><div class="sc-aa368a4e-7 cikRKp"><p>Help your customers — and your business — grow with customer education. Thinkific Plus has supported thousands of mid and large-scale companies exceed expectations to win customers for life.</p></div><a href="https://www.thinkific.com/thinkific-examples/" class="sc-6dcb8ae7-3 gcYXrP sc-aa368a4e-10 KbfcL" aria-disabled="false"><span class="sc-6dcb8ae7-2 kxcmqR">View all Case Studies</span><span size="24" class="sc-438c3942-0 efueUy sc-6dcb8ae7-0 gka-dkr"><svg width="1em" height="1em" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24"><path fill="currentColor" fill-rule="evenodd" d="M14.96 11.14c.22.22.22.58 0 .8l-5.73 5.73a.56.56 0 0 1-.8 0l-.27-.26a.56.56 0 0 1 0-.8l5.08-5.07-5.08-5.07a.56.56 0 0 1 0-.8l.27-.26a.56.56 0 0 1 .8 0l5.73 5.73Z" clip-rule="evenodd"></path></svg></span></a></div></div></div></div><div id="plus_v2_faq$e87d3691-e579-4947-9ccb-3020b1e6a96a" class="sc-d158bf52-0 dfRfrs"><div class="sc-d158bf52-1 cSlNNd"><div class="sc-d158bf52-2 bmiZC"><div class="sc-d158bf52-3 jjfOIY"><div class="sc-d158bf52-5 iHdeDu"><h2>Frequently Asked Questions</h2></div><div class="sc-d158bf52-6 dXRass"></div></div><div class="sc-d158bf52-7 bkTbyT"><div class="sc-ddc4ec7d-1 cmnMxT"><div class="sc-d84abf3b-4 jiEtNI"><button class="sc-d84abf3b-0 gOgCxx"><h3 class="sc-d84abf3b-1 gsuZgA">Does Thinkific provide support in languages other than English?</h3><span size="18" class="sc-438c3942-0 kRpTrp sc-d84abf3b-2 hTRWoA"><svg width="1em" height="1em" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 28 24"><path d="M14.2 4v8.2m0 0v8.1m0-8.1H6m8.2 0h8.1" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" transform="rotate(45, 14, 12)"></path></svg></span></button><div class="sc-d84abf3b-3 iWhJrN"><div><p>Currently, we offer customer support exclusively in English. Please let us know if you require support in other languages, and we can explore how best to assist you.</p></div></div></div><div class="sc-d84abf3b-4 jiEtNI"><button class="sc-d84abf3b-0 gOgCxx"><h3 class="sc-d84abf3b-1 gsuZgA">Is Thinkific’s price within reach for smaller organizations?</h3><span size="18" class="sc-438c3942-0 kRpTrp sc-d84abf3b-2 hTRWoA"><svg width="1em" height="1em" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 28 24"><path d="M14.2 4v8.2m0 0v8.1m0-8.1H6m8.2 0h8.1" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" transform="rotate(45, 14, 12)"></path></svg></span></button><div class="sc-d84abf3b-3 iWhJrN"><div><p>Thinkific Plus is designed to be scalable and accessible for organizations of all sizes. Our pricing model is tailored to accommodate small to large enterprises' varying needs and resources, ensuring that organizations can find a plan that fits their budget and requirements. Request a call to speak to a member of our team today and assess your needs.</p></div></div></div><div class="sc-d84abf3b-4 jiEtNI"><button class="sc-d84abf3b-0 gOgCxx"><h3 class="sc-d84abf3b-1 gsuZgA">Are there any set-up fees for Thinkific Plus?</h3><span size="18" class="sc-438c3942-0 kRpTrp sc-d84abf3b-2 hTRWoA"><svg width="1em" height="1em" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 28 24"><path d="M14.2 4v8.2m0 0v8.1m0-8.1H6m8.2 0h8.1" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" transform="rotate(45, 14, 12)"></path></svg></span></button><div class="sc-d84abf3b-3 iWhJrN"><div><p>There are no hidden setup fees for Thinkific Plus. Our pricing is transparent, and we strive to make the transition to using our platform as smooth and cost-effective as possible.</p></div></div></div><div class="sc-d84abf3b-4 jiEtNI"><button class="sc-d84abf3b-0 gOgCxx"><h3 class="sc-d84abf3b-1 gsuZgA">How quickly can we launch?</h3><span size="18" class="sc-438c3942-0 kRpTrp sc-d84abf3b-2 hTRWoA"><svg width="1em" height="1em" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 28 24"><path d="M14.2 4v8.2m0 0v8.1m0-8.1H6m8.2 0h8.1" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" transform="rotate(45, 14, 12)"></path></svg></span></button><div class="sc-d84abf3b-3 iWhJrN"><div><p>The launch timeline can vary depending on the complexity of your setup. Simple configurations could have you up and running in as little as 30 days of effort on our side, while more extensive or complex setups typically take around <a target="_blank" href="https://www.thinkific.com/blog/online-course-launch/" rel="noreferrer">90 days.</a> We also offer customized timelines to meet specific client needs, focusing on prioritizing essential features for faster launches when necessary.</p></div></div></div><div class="sc-d84abf3b-4 jiEtNI"><button class="sc-d84abf3b-0 gOgCxx"><h3 class="sc-d84abf3b-1 gsuZgA">What does the onboarding process look like?</h3><span size="18" class="sc-438c3942-0 kRpTrp sc-d84abf3b-2 hTRWoA"><svg width="1em" height="1em" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 28 24"><path d="M14.2 4v8.2m0 0v8.1m0-8.1H6m8.2 0h8.1" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" transform="rotate(45, 14, 12)"></path></svg></span></button><div class="sc-d84abf3b-3 iWhJrN"><div><p>The onboarding process for Thinkific Plus is structured to scale with the level of service provided. Most plans include kickoff calls and the development of a project plan, numerous structured check-in calls with our Customer Success team, a functional launch preparedness review, and expert recommendations. To learn more about our different service tiers, <a target="_blank" href="https://thinkific.com/plus/plus-customer-enquiries/" rel="noreferrer">get in touch with us</a>.</p></div></div></div></div></div></div></div></div><div id="plus_v2_hero$ae51577f-d2f4-44c3-b3cc-7f0f15e53430" class="sc-ec749acf-0 dcbiPZ"><div class="sc-ec749acf-1 eyCwMV"><div class="sc-ec749acf-2 ifslmY"><div class="sc-ec749acf-3 bwwWiM"><h2>Educated customers are <em>loyal</em> customers</h2></div><div class="sc-ec749acf-4 fWfygl"><p>Talk to one of our experts to find out how Thinkific Plus can help your team launch customer experiences that drive revenue and retention.</p></div><div class="sc-ec749acf-5 biqjtQ"><a href="/plus/plus-customer-enquiries/" class="sc-6dcb8ae7-3 bBzPvg sc-ec749acf-6 gbcxyb" aria-disabled="false"><span class="sc-6dcb8ae7-2 kxcmqR">Talk to us</span><span size="24" class="sc-438c3942-0 efueUy sc-6dcb8ae7-0 gka-dkr"><svg width="1em" height="1em" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24"><path fill="currentColor" fill-rule="evenodd" d="M14.96 11.14c.22.22.22.58 0 .8l-5.73 5.73a.56.56 0 0 1-.8 0l-.27-.26a.56.56 0 0 1 0-.8l5.08-5.07-5.08-5.07a.56.56 0 0 1 0-.8l.27-.26a.56.56 0 0 1 .8 0l5.73 5.73Z" clip-rule="evenodd"></path></svg></span></a><a href="/plus/plus-platform-demo-request/" class="sc-6dcb8ae7-3 hXwbOu sc-ec749acf-6 gbcxyb" aria-disabled="false"><span class="sc-6dcb8ae7-2 kxcmqR">Watch Demo</span><span size="24" class="sc-438c3942-0 efueUy sc-6dcb8ae7-0 gka-dkr"><svg width="1em" height="1em" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24"><path fill="currentColor" fill-rule="evenodd" d="M14.96 11.14c.22.22.22.58 0 .8l-5.73 5.73a.56.56 0 0 1-.8 0l-.27-.26a.56.56 0 0 1 0-.8l5.08-5.07-5.08-5.07a.56.56 0 0 1 0-.8l.27-.26a.56.56 0 0 1 .8 0l5.73 5.73Z" clip-rule="evenodd"></path></svg></span></a></div><div class="sc-ec749acf-7 cGUnDy"><div class="sc-ec749acf-8 hYPyPW"><div class="sc-5b70de73-0 iSFYAO"><div 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